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Working as a Welfare Eligibility Interviewer

What Does a Welfare Eligibility Interviewer Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.


Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

How To Become a Welfare Eligibility Interviewer

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.


Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.


Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.


Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Average Salary$40,684

Welfare Eligibility Interviewer Jobs

Welfare Eligibility Interviewer Career Paths

Top Careers Before Welfare Eligibility Interviewer

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Average Salary for a Welfare Eligibility Interviewer

Welfare Eligibility Interviewers in America make an average salary of $40,684 per year or $20 per hour. The top 10 percent makes over $49,000 per year, while the bottom 10 percent under $33,000 per year.
Average Salary

Best Paying Cities


Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Eligibility Interviewers, Government Programs
Eligibility Interviewers, Government Programs
Alcohol and Drug Services
Alcohol and Drug Services
Eligibility Interviewer
Eligibility Interviewer
Forensic Real Estate, Inc.
Forensic Real Estate, Inc.

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Welfare Eligibility Interviewer Demographics



80.6 %


16.9 %


2.5 %



50.7 %

Hispanic or Latino

27.2 %

Black or African American

9.3 %

Foreign Languages Spoken


87.0 %


4.3 %


4.3 %
See More Demographics

Welfare Eligibility Interviewer Education


23.1 %



29.2 %


24.8 %

High School Diploma

22.4 %

Top Colleges for Welfare Eligibility Interviewers

1. George Washington University, The

Washington, DC

In-State Tuition

2. California State University - Dominguez Hills

Carson, CA

In-State Tuition

3. Villanova University

Villanova, PA

In-State Tuition

4. University of Pennsylvania

Philadelphia, PA

In-State Tuition

5. Saint Joseph's College, New York

Brooklyn, NY

In-State Tuition

6. California State University - Fullerton

Fullerton, CA

In-State Tuition

7. University of Washington

Seattle, WA

In-State Tuition

8. New York University

New York, NY

In-State Tuition

9. University of Michigan - Ann Arbor

Ann Arbor, MI

In-State Tuition

10. Northwestern University

Evanston, IL

In-State Tuition
See More Education Info

Entry Level Jobs For Becoming A Welfare Eligibility Interviewer

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Top Skills For a Welfare Eligibility Interviewer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.4% of welfare eligibility interviewers listed community resources on their resume, but soft skills such as integrity and communication skills are important as well.

How Do Welfare Eligibility Interviewer Rate Their Jobs?

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helping others to help themselvesOctober 2019


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What do you like the most about working as Welfare Eligibility Interviewer?

helping people to qualify for the benefits they need Show More

What do you NOT like?

ungrateful individuals whom is being offered an opportunity to do better in life and help lift their burden Show More

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Top Welfare Eligibility Interviewer Employers

1. Arizona Department of Transportation
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2. City of Los Angeles
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3. Arizona Dept Agriculture
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4. Faneuil
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5. Primerica
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6. Washington County Mental Health Services
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Recently Added Welfare Eligibility Interviewer Jobs

Updated October 2, 2020