Welfare eligibility interviewer jobs near me - 32 jobs

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Must include a resume when applying Position is Remote - individual should reside in Kansas Tentative Start Date: (Early April) April 6, 2026 Hours: 8 - 4:30 pm CST Training length: approximately 10 weeks mandatory to include sandboxing ** No Time off during training Wage: Transaction Processing Associate III $17.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Transaction Processing Associate III Bilingual - $17.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Benefits Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Job Description: As part of the KanCare Clearinghouse Program, the Transaction Processing Associate III (ES) will perform a variety of duties. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to: Analyze the initial applications and reviews (for Family Medical programs) and supporting documentation provided by applicants to determine eligibility for federal and state medical assistance. Investigate the applicant circumstances thorough the use of available computer systems (Databases, registries, and informational deposits) researching records provided by the applicant and their contacts to provide the information about the household income, resources, and expenses upon which the eligibility determination is made. Entering household information and authorizing eligibility within the Kansas Economic and Enforcement System (KEES). Professional completes determinations using State and Federal regulations to determine eligibility for medical benefits based on financial and non-financial criteria. Document the eligibility decision in the electronic case journal and send appropriate system-based and manual correspondence to customers and representatives explaining the results of the eligibility determination and information regarding appeal rights. Eligibility Professionals are expected to use knowledge of State eligibility processes, policies, and procedures governing managed care enrollment to communicate with consumers regarding a variety of issues. Attend training as assigned to develop and enhance current understanding of Kansas Medicaid eligibility programs. Through training and experience, begin to develop expertise in additional areas of determination categories. Maintain with up-to-date knowledge of regulations, policies, and guidelines. Preferred Skills or Knowledge: Knowledge of Medicaid and managed care programs Minimum of two (2) years' experience in determining Long-Term Care, Elderly and Disabled, or Family Medical eligibility Successfully complete KDHE Eligibility Training and sandboxing Ability to manage competing priorities Demonstrated critical thinking skills Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation Willingness to work as part of a team Maintain the integrity and confidentiality of all records and communications All other duties as assigned. Bilingual Spanish/English with the ability to speak and read both languages fluently. Minimum Qualifications/Experience High School diploma or GED equivalent; post-secondary education preferred Strong computer skills with the ability to maneuver in complex software systems Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately MS Office, Outlook, and Internet usage experience Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17/hr. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

As a Medicare/Medicaid Eligibility Specialist, you will advocate and assist low-income Medicare beneficiaries enrolled in a contracted health plan in the application and eventual requalification for government assistance programs. This will require you to project empathy over the phone to gain the applicant's trust and gain their consent for us to provide application assistance. You will then provide program qualifications and expertise to the applicant, manage outreach to government offices to the point of decision. The person performing this role must have a strong working knowledge of program qualification requirements spanning 50 states, 3 territories and hundreds of counties specific to Medicaid, Special Needs Programs (SNP), Low Income Subsidy (LIS) and the Medicare Savings Program (MSP). Role Responsibilities: Conducts telephonic outreach activities for members who need to apply or recertify and are potentially eligible for various Medicaid programs including the Medicare Savings Programs. Collaborates with government offices to ensure accurate application and recertification process. Secures documentation for Medicaid/MSP renewal applications if needed for members. Attention to detail by adhering to state requirements and securing supporting documentation. Meets daily, weekly, and monthly production goals. Must also meet quality standards by ensuring proper phone etiquette and adherence to scripts, state regulations, HIPAA compliance, meet ongoing corporate compliance standards, and make accurate and descriptive documentation. Participates as required in operational development programs. Monitor research changes with any state and federal regulatory requirements to adhere to strict compliance of all aspects of Medicare programs and Medicaid Outreach Operations. Demonstrates behaviors, actions, and attitudes that reflect our vision, mission and values. Performs other duties as assigned. Role Requirements: Medicare/Medicaid program experience, and experience with screening for Medicaid eligibility a strong plus Expertise and knowledge of Medicaid, Special Needs Programs (SNP), Low Income Subsidy (LIS) and the Medicare Savings Program (MSP) Strong working knowledge with Microsoft Office programs, and some experience with Excel. Excellent oral communication skills; ability to communicate with elderly individuals and governmental personnel 2-3 years related experience with direct consumer interaction Outstanding customer service and communication skills Strong organizational, analytical, critical thinking and customer service skills Ability to analyze and interpret governmental program criteria Ability to manage a fast-paced environment Must be able to navigate through multiple databases/monitors with a minimum typing speed of 45 wpm Telephone experience and ability to interact and decipher information via telephonic or correspondence inquires Strong subject matter expertise of Medicaid programs regulations and industry standards Case management experience or related experience / intermediate A compassionate and empathetic nature with a strong desire to help and make a difference Bachelor's or Associate's Degree a plus

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Job Summary: The Eligibility Specialist II is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigating complex systems to support patients in receiving the care they need. Work Schedule and Location: Work Hours: Full time, 40 hours per week, hourly position. Flexibility required, with shifts available between Monday through Saturday from 8:00am to 7:00pm to meet business needs. Primary Hospital Locations: This position is onsite and requires floating coverage to multiple primary hospital locations throughout the work week based on operational needs, as well as occasionally providing in-home patient visits: Holy Family Medical Center - 100 N River Rd., Des Plains, IL. 60016 St. Joseph Hospital - 77 N Airlite St., Elgin, IL. 60123 Mercy Medical Center - 1325 N Highland Ave., Aurora, IL. 60506 In-home patient visits, as the business requires. Additional Locations (Support as needed, in limited capacity, for vacancy coverage): Resurrection Medical Center - 7435 W. Talcott Ave., Chicago, IL. 60631 St. Mary Hospital - 2233 W Division St., Chicago, IL. 60622 St. Elizabeth Medical Center - 1431 N. Claremont Ave., Chicago, IL. 60622 Key Responsibilities Travel regularly to assigned facilities and occasionally conduct in-home visits, ensuring timely and efficient support across multiple locations within the service area*. Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs. Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation. Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues. Responsible for a high caseload, prioritizing tasks to meet deadlines and ensure effective follow up on pending applications. Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner. Maintain accurate and confidential records in compliance with HIPAA and organizational policies. Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives. Efficiently use multiple systems and databases to gather, track, and report on patient data. Assist in training and supporting colleagues as needed, ensuring seamless onboarding and service delivery. Complete special projects, as assigned. Qualifications & Competencies: Required: High school diploma or GED Proficiency in English and Spanish 2+ years of experience in healthcare or financial counseling, with medical disability processing. Flexibility to provide support to multiple hospital locations and in-home patient visits within assigned market area as based on operational needs Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability. Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail. Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically. Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients. Capability to work in a fast-paced environment with changing priorities and patient needs. Demonstrate genuine care for patients' needs and concerns, building trust and rapport. Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals. Ensure all documentation is accurate, complete, and submitted on time. Reliable transportation, a valid driver's license, and ability to travel within assigned service area. Travel: Regular daily travel to assigned facilities is required, with occasional field visits to patients' homes. Travel percentage is estimated at 20-30%, not including daily commuting*. Preferred: Experience in healthcare revenue cycle, financial counseling, or insurance verification. Knowledge of medical terminology and healthcare accounts receivable processes. Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $24.00 to $26.00 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Benefits Eligibility Specialist to join our team. This position will report to our agency located in Cranston, RI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote or hybrid position. Responsibilities: Process employee benefit transactions (adds, terminations, coverage changes) across multiple Insurance enrollment platforms. Manage weekly EDI (Electronic Data Interchange) file feed discrepancy reports Respond to internal team inquiries regarding client eligibility with precision and professionalism. Send professional correspondence directly to clients upon processing completion. Accurately log transactions in our agency management system (BenefitPoint). Prioritize tasks and maintain data integrity in a deadline-driven environment. Navigate multiple software applications, chats, and calls simultaneously. Qualifications: Minimum high school degree Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams). Excellent verbal and written communication skills. Highly organized with exceptional attention to detail. Collaborative team player with a growth mindset and eagerness to learn Background with Employee Benefits / Insurance preferred Processing eligibility changes/updates within carrier sites preferred Managing discrepancy reports from Insurance Data exchanges preferred Benefits: Company Paid Life Insurance, Long-Term and Short-Term Disability. Medical, Dental, Vision and FSA/HSA plans. 401(k) with company match. Additional voluntary benefits include Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity protection, and Pet benefits. Generous PTO. An awesome team of professionals! The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

SQM Group, a leader in customer and employee experience, is seeking Bilingual Telephone Interviewers in English and Spanish to gather feedback on customer satisfaction. Our mission is to help contact centers improve their customer and employee experience performance - one individual at a time. The ideal candidates for the Telephone Interviewer position will take pride in gathering professional customer experience feedback for Fortune 500 contact centers throughout North America. These positions are scheduled for Monday to Friday from 9:00 AM to 5:30 PM. Save money on gas by remotely working from your home in the state of Idaho. To work remotely, you must have a quiet and distraction-free working space with an internet connection speed of at least 50 Mbps down and 15 Mbps up. The responsibilities of the interviewer are to conduct telephone interviews with customers of our clients. This is not a telemarketing job; there is no soliciting of customers. Interviewers must follow SQM standards and scripting while accurately documenting responses and demonstrating good judgment. The interviewer is at a desk for long periods of time. Due to standardization, the job can be repetitive but rewarding for the right candidate. This position is considered a less stressful or complex job than typical customer service positions. Qualifications: Computer knowledge and not intimidated by technology Fluent in reading and writing in English and Spanish Competent keyboarding skills (at least 40 WPM with high accuracy) 1 to 3 years of general working experience Responsibilities: Ability to follow SQM standards, scripts, and verbal instructions Accurate documentation skills Excellent listening and interpersonal skills Clear and effective communication with a professional telephone manner Demonstrate good judgment Accept repetitiveness of job We Offer: Day shift, full-time schedule M-F from 9:00 AM to 5:30 PM PT Work from home Paid Time Off Wages starting at $18.00 per hour with monthly performance bonuses of up to $350 available We offer a comprehensive benefit package that includes Health, Dental and Vision Insurance; Company Provided Short- and Long-Term Disability and Life Insurance, and 401k Only those selected for an interview will be contacted. Upon hiring, all employees are required to do background screening which will be organized by SQM. We are an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons, regardless of race, religion, color, sex, age, national origin, disability, genetic information or any factor that is a prohibited consideration under applicable law.

HYBRID Salary Range: $40,670 - $59,700 The Authorization/Eligibility Specialist is assigned to the Continuous Quality Improvement Program and provides support to the CQI and Billing Teams. The primary responsibility of this role is to complete and maintain CCI's program authorizations. This position requires the use of external electronic payer records/authorization management systems. KEY RESPONSIBILITIES · Authorization Management Activities including monitoring of required clinical documentation, tracking and performing data entry, transposing to CCI system, editing, adjustments and monitoring of the identified authorization process/system. · Provides team technical support by problem solving denials, pending authorizations, suspense issues and clinical discrepancies. · Supports insurance eligibility through data entry, monitoring, tracking and coordination with treatment teams. · Support Clinical teams with census management activities including processing program enrollments and disenrollments. · Participates in program meetings as well as routine supervision to stay abreast of agency and program developments. · Supports special projects as assigned In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment: · Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse. · Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily. · Reinforces Community Connection's commitment to diversity, equity, and inclusion. · Protects the privacy of our consumer's protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations. · Completes and stays current on role specific and organizational wide training. · Performs other duties as assigned on an as-needed basis. DESIRED KNOWLEDGE/SKILLS/ABILITIES: · Bachelor's or master's degree in social work, psychology, or relevant human services discipline or 5 years working within a behavioral health system of care. · Possession of exceptional organizational, problem-solving, as well as verbal and electronic communication skills. · Ability to work effectively and collaboratively with other agency programs in a supportive and respectful manner. · Possess good computer skills and the ability to navigate and problem-solve in multiple electronic health care systems, software and web-based programs. · Basic understanding of the connection between the billing/authorization process and diagnostic/clinical information and basic working knowledge of the DSM, medications, housing system, and other social services resources. · Familiarity with the concept of medical necessity and level of care required and it's impact to authorization and billing

USNH Employees should apply within Workday through the Jobs Hub app The Survey Center is not currently hiring but is accepting applications for future openings. We will contact applicants as positions become available. As a Telephone Interviewer, your primary responsibility will be to collect survey research data by conducting phone interviews. You will follow scripted questionnaires, which typically take 10-15 minutes to complete. Surveying software will guide you through the questions and record participants' responses. This role requires strong typing skills and comfort using a computer, including basic navigation through menus. You must be able to speak clearly and professionally using a telephone headset, and accurately record participants' verbal responses. This is an in-person position at our call center located on the Durham Campus. Remote work may be available after a probationary period employees in good standing who meet remote work requirements. Employees are expected to work between 8-20 hours per week. You will be responsible for selecting and maintaining your own schedule. Shifts are typically offered in 4-hour blocks: 9:00 AM - 1:00 PM 1:00 PM - 5:00 PM 5:00 PM - 9:00 PM Please note: Our work is project-based, so there may be short breaks between assignments. Compensation Pay Range: $13.00 This is an evergreen posting. While there may not be an immediate opening, we regularly hire for this position throughout the year. Applications are reviewed as opportunities become available. The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status. The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources Location: Durham Salary Grade: Adjunct Hourly Staff 00

The Tepper School of Business offers a future-focused business school experience, tailored for the complexity of today's marketplace. Where others see challenges, we see opportunity. Always looking ahead, we are consistently moving the world forward with innovative ideas, creative solutions, and new approaches. The Tepper School of Business Masters Admissions Office is hiring a Part-Time Interviewer/Reader for the fall/winter of 2025-2026 (typically October - May). The position will work approximately 17 hours per week and will have a flexible schedule. Selected candidates need to be available via Zoom for one training session and then regular hours will commence. Core responsibilities include: Conduct evaluative interviews with applicants to the MBA and other professional master's programs. Review and assess all application materials submitted. Complete a comprehensive evaluation of each applicant's academic and professional qualifications. Support the enrollment of academically and professionally qualified candidates. Other duties as assigned Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. You should demonstrate: Ability to synthesize multiple pieces of information and make an initial admissions recommendation Excellent communication and social skills Proficient in using technology Qualifications Bachelor's degree is required; MBA preferred 1-3 years in admissions/recruiting experience required; background in a business-related subject area is preferred A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered. Requirements: Successful completion of a pre-employment background check Additional Information: Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon. Joining the CMU team opens the door to an array of exceptional benefits. Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more! For a comprehensive overview of the benefits available, explore our Benefits page. At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations. Are you interested in an exciting opportunity with an exceptional organization?! Apply today! Location Remote Job Function Admissions and Financial Aid Position Type Staff - Fixed Term (Fixed Term) Full Time/Part time Part time Pay Basis Hourly More Information: Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance

**Discover Your Career at Emory University** Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. **Description** KEY RESPONSIBILITIES: + Recruits, screens, identifies, contacts, and interviews participants to obtain data for assigned research projects. + Interviews may be conducted in person, in a clinical setting, the subject's residence, or by telephone. + Coordinates the data collection process. + May abstract data from the participant's medical record. + Schedules appointments, obtains consent forms, explains the study to the participant and collects data. + May observe participants and record results of observation through written documentation or video recording. + Edits completed questionnaires for completeness, legibility and accuracy. + Follows up with participants to obtain missing data or clarify existing data. + Designs forms, worksheets and study questionnaires. + May code and enter data into a database. + Compiles data and produces reports to be used for analysis of research findings. + May monitor blood pressure and heart rate and may take vital signs and height/weight measurements. + May collect blood, saliva, or urine samples from participants and prepare them for laboratory testing. + Provides direction to others engaged in the interviewing process. + Maintains required record-keeping. + Performs related responsibilities as required. MINIMUM QUALIFICATIONS: + A high school diploma or equivalent. + Two years of administrative support, customer service or other related experience which includes one year of interviewing experience. + Data entry experience. + Positions that require drawing blood require completion of a phlebotomy training program. NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: ************ (V) | ************ (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call ************ (Voice) | ************ (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination. **Connect With Us!** Connect with us for general consideration! **Job Number** _156988_ **Job Type** _Temporary Full-Time_ **Division** _School Of Medicine_ **Department** _SOM: Medicine: Cardiology_ **Job Category** _Clinical Research_ **Campus Location (For Posting) : Location** _US-GA-Atlanta_ **_Location : Name_** _HSRB II (Health Sciences Research Building II)_ **Remote Work Classification** _No Remote_ **Health and Safety Information** _Position involves clinical patient contact, Working with human blood, body fluids, tissues, or other potentially infectious materials_

The Insurance Education and Eligibility Specialist is a strategic contributor responsible for developing advanced insurance education content that supports system-wide process improvement. This role is focused on creating high-level educational materials and workflow guidance that other departments can leverage to address operational barriers and enhance insurance-related accuracy. Reporting to department leadership, the specialist brings deep expertise in insurance protocols, payor systems, and eligibility workflows. They analyze complex data, identify systemic issues, and translate findings into actionable training resources that empower teams across the organization to improve processes, reduce errors, and ensure proper reimbursement within the healthcare system EDUCATION/EXPERIENCE REQUIRED: * Bachelor's degree in healthcare, business administration, or a related field; equivalent experience in training or education may be considered. * Minimum of four (4) years of professional healthcare experience required. * Strong background in healthcare revenue cycle and insurance verification preferred. * Experience in a large, complex, integrated healthcare organization strongly preferred. * Epic experience preferred. Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Word. * Exceptional problem-solving and analytical skills. * Excellent oral and written communication skills, especially in developing educational content. * Demonstrated ability to work independently, manage multiple priorities, and meet deadlines. * Deep understanding of insurance workflows, payor requirements, and eligibility systems. * Commitment to the mission and goals of Henry Ford Health and the Revenue Cycle team. Additional Information * Organization: Corporate Services * Department: Insurance Verification * Shift: Day Job * Union Code: Not Applicable

ChicagoCAC employees are expected to perform their job duties and act in a manner consistent with the Core Values of the organization. The Forensic Interviewer Supervisor is responsible for the direct supervision and training of the forensic interviewers. The supervisor ensures that the children and families served at the Center receive the highest quality forensic interview in a timely and professional manner. This position also provides developmentally and culturally appropriate and legally defensible forensic interviews of children and adolescents alleging sexual and/or physical abuse or other crimes. DEI&AB Culture Commitment: The Forensic Interviewer Supervisor is responsible for creating an inclusive environment that demonstrates equity, inclusion, accessibility, and belonging to our clients, ChicagoCAC employees, and partners. The position also assists in ChicagoCAC's Diversity, Equity, Inclusion, Accessibility and Belonging (DEIAB) initiatives. Primary Responsibilities: Ensure the provision of and/or conduct forensic interviews of alleged child/adolescent victims of abuse and/or witnesses to violent crime. Provide direct supervision to the forensic interviewing team which includes providing on-going feedback and weekly reflective supervision. Lead straining for new forensic interviewers. Work collaboratively with ChicagoCAC's multidisciplinary team members. Acts as a team member with other supervisors to ensure productive flow of services to our clients from intake to advocacy to mental health. Facilitate pre/post interview for multi-disciplinary case staffing. Routinely provide and participate in forensic interview peer review. Ensure timely entry of forensic interview data in ETO. Actively participate in team meetings, supervisor's meeting, case staffing and case reviews. Provides public outreach, technical assistance, and consultation regarding forensic interviewing, the mission and activities of ChicagoCAC, and other related topics. Engages in productive supervision with the Director of Advocacy & Forensic Interviewing, informing them of all critical issues of concern, areas that need improvement, growth and progress, and the overall state of forensic interviewing. Participate in local networking and training opportunities. Attend and participate in supervision, peer review, and other professional development activities, such as webinars, education calls and literature review, that are relevant to forensic interviewing. Participate in on-call rotation as a supervisor with other Advocacy &Investigations supervisors. Perform other tasks and responsibilities as requested. Discretion The Forensic Interviewer Supervisor has a mid-level range of discretion and independent decision-making. Supervisory Responsibilities The Forensic Interviewer Supervisor is responsible for direct supervision of the Forensic Interviewers. The Supervisor provides situational supervision and leadership as needed to other direct service staff on the Advocacy & Investigations Team. Relationships The Forensic Interviewer Supervisor works closely with the Director of Advocacy & Forensic Interviewing, the Director of MDT Coordination, the Advocacy Supervisors, the Intake Supervisor, the Manager of Child Life and Volunteer Services, and MDT staff. Qualifications Minimum education requirements, master's degree in Social Work, Psychology, Counseling or related field. Must have at least 5 years' experience in the field of working with sexually abused children and be trained as a forensic interviewer. Strong organizational, team building, problem solving, and written and oral communications skill required. Ability to work effectively in a multi-disciplinary team setting is required. Leadership skills and supervisory experience are strongly preferred. Ideal candidate will have a history of working within a multidisciplinary team and have experience within the criminal justice and/or child welfare system. In addition to making a significant impact on children's and families' lives, ChicagoCAC offers amazing benefits for our staff, which include: BCBS HMO and PPO healthcare coverage options with an opportunity to add family members to plans. Free life insurance at 2x your salary up to a maximum of $200,000. Additional pay of 10% of your salary up to $7,500 per year (available after 6 months of employment) to use towards a menu of benefits such as: additional health benefits, dental, vision, long-term disability short-term disability, 403b plan, a Roth option, legal coverage, dependent care, flexible spending, and taxable spending. Taxable spending may be used for health club membership, fitness activities, tuition reimbursement, student loan repayment, among other options. Paid Time Off (“PTO”): PTO starts accruing the first day of employment and accrues at a rate of 35 days in a 12-month period. PTO days are used for all days off, including holidays and sick time so you have maximum flexibility in the use of your PTO. Timing of vacations may be dependent on client needs, as that's our first priority. PTO goes up to 40 days after 5 years. Additional PTO for FMLA-related reasons up to 20 days. A remote work policy that provides flexibility in work hours so long as operational needs are met. Regular expert training on evidence-based therapy modalities, which includes being able to earn Continuing Education Units. A casual dress code. Enjoy afternoon milk and cookies every Friday! If you share our passion for providing hope and healing to children and families who have experienced abuse and trauma, and possess the qualifications we're looking for, please submit an application! ChicagoCAC's Compensation Philosophy: We believe in fair compensation for your work. Our salary scale is comparable to salaries you would find in Chicago, IL. We believe our compensation program is designed to support, reinforce, and align our values, business strategy, and operational & financial needs with a goal of growth and profitability. Commitment to Diversity, Equity, and Inclusion: ChicagoCAC is an Equal Opportunity Employer: BIPOC, persons with disabilities, and LGBTQIA+ people are strongly encouraged to apply. We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact our People & Culture Department at (312) 492-3700. Salary commensurate with experience.

Remote Telephonic Research Interviewer (Work from Home) GDCC is a telephonic data collection company that operates in The Netherlands, London, Istanbul, Hong Kong, Kosovo, Macedonia, and the USA. It is one of the industry leaders in market research across Europe. We are currently recruiting work from home Telephonic Research Interviewers and across various shift times. Calls are made to business and the public within the United States. If you have experience of phone interviewing work (calling businesses or consumers), we would love to hear from you to add you to our pool of interviewing talent. NO SALES are involved; we conduct confidential market research only. If you do not have previous experience of market research interviewing then we will provide online training for the right candidates. Requirements People who speak and read English fluently Have excellent communication skills, and is highly motivated Quiet work environment No distractions or background noises Have good keyboard skills Reside in the United States (some states may not apply) Eligible to work in the United States (Form I -9) Experience: Call Center: 1 year (Preferred, not required) Experience: High School Diploma or equivalent (Required) Must be able to work at minimum 14 hours weekly Can work independently with little supervision Technical Requirements: PC or laptop with Windows 10 or better OS High speed internet service, such as fiber or cable Corded mouse USB headset with microphone, recommend JABRA or Logitech brand Benefits Remote work Create your schedule for days, evenings, weekends A dynamic, fast -paced, challenging environment NO SALES involved; we do market research ONLY Growth opportunities to progress within the company #ZR

Frederick, MD | $18-19 USD/hour Highlight: - Industry: Insurance & Healthcare - Employment Type: Contract to Hire (6 Months!) Working with an extensive client base, TEKsystems is searching for experienced Medical Administrative professionals in the Maryland area! Benefits of this Role: + Opportunity to work for one of the top three Healthcare Organization in the DMV area + Work with a friendly team + Helpful and supportive leadership and executives + Great Benefits - Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k) + Top Local Company -Join the largest employer and hospital in Frederick, MD + Publicly Traded - Enjoy the stability of working for a publicly traded business + Best-In-Class Training - This client hires based on character, not just skillset as skills can be trained + Growth Opportunities - Look forward to the opportunity to cross-train and chase internal promotions A Day in the Role: + Obtains authorization from payer's case manager for services ordered/requested for prospects/ referrals in a timely manner. + Documents specific details related to the authorization including effective and end dates using the appropriate legacy system and associated software application via patient notes, authorizations, tasks, workflow, phone calls and/or email. + Obtains additional pre-certification as needed. Consults with the agency as needed for all private insurance referrals and documents/communicates via the software application in a timely manner. + Serves as a liaison between the branch location and the payer on a regular basis. + Coordinates and communicates with the branch location regarding any changes or updates from the payer in a timely manner. + Accesses authorizations via email, telephone, fax, and/or on-line application in the most efficient and timely manner. + Resolves all customer requests, inquiries, and concerns in an expedient and respectful manner. + Problem solves independently before referring issues to the Supervisor/Manager for resolution. + Performs eligibility and or similar, comparable, or related duties as may be required or assigned + Opportunity for HYBRID AFTER 6 MONTHS! Requirements: + 2+ years experience in Medical Administration or Customer Service + Diploma or GED required + EMR experience preferred Next Steps: + Please apply and The TEKsystems recruiting team will reach out to you to discuss next steps! Contact me with questions, I look forward to hearing from you & working with you soon! Job Type & Location This is a Contract to Hire position based out of Frederick, MD. Pay and Benefits The pay range for this position is $15.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Frederick,MD. Application Deadline This position is anticipated to close on Feb 5, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The Financial Eligibility Specialist determines applicant eligibility for third party reimbursement, processes data necessary for admission of new patients into health services, ensures proper coding for insurance billing, and handles inquiries from prospective applicants and patients. Not responsible for Chase Brexton billing discussions or questions that are not related to Sliding Fee charges. MAJOR DUTIES AND RESPONSIBILITIES: Analytical and Critical Thinking • Conducts fee scale and insurance eligibility for clients following procedures and guidelines specific to each program. • Calculate and implement the Ryan White Cap • Review relevant reports and follow up to link patients to eligible insurance and/or assistance programs Problem Solving and Decision Making • Ensure that the client's fee scale is appropriately applied to any other payer source such as Medicare, Medicaid, MADAP, and any other third-party insurance. • Refer clients to medical case manager should someone be entitled to additional assistance. Compliance, Policy, and Procedure • Working knowledge of all Maryland insurance programs and eligibility guidelines. • Working knowledge of all Chase Brexton policies and procedures • Compliance with all expected quality and productivity standards as set by the site Director of Operations, quality team, or their designee. Workplace Computers and Equipment • Register clients into CPS and ability to complete Case Management visit note explaining any referrals or plans Checking, Examining, and Recording • Complete all necessary paperwork. • Maintains up-to-date and orderly eligibility files. • Provide comprehensive monthly reporting of patient statistics and metrics. • Responding to billing discussions or questions related to Sliding Fee charges Planning and Organizing • Conducts renewal eligibility as required by each program. • Participation in workgroups and special projects, as assigned. Patient Focus • Confirms eligibility appointments with clients. • Sets initial service appointments once eligibility has been determined. • Provides clients with list of required eligibility documentation. • Refer patients to new Chase Brexton services based on patient treatment needs • Working knowledge of all service areas offered by Chase Brexton SKILLS AND ABILITIES: • Must become a Certified Application Counselor and complete enrollments through the Maryland Health Benefits Exchange within three (3) months of hire. • Required: Ability to understand and practice bookkeeping and accounting terminology • Required: Ability to operate computers and other office machines • Cultural competence and the ability to work with providing individualized care that respects and empowers patients of all ages, races, gender identities, religions, sexual orientations, ethnicities, and socioeconomic statuses. Providing care that honors, affirms, and supports each patient is at the core of everything we do. • Bilingual preferred. • Must be able to take responsibility and work under pressure. EDUCATION AND/OR EXPERIENCE: • High School Diploma or GED. • Required: Certified Application Counselor designation within three (3) months of hire. • Required: At least three (3) years of experience with insurance verification and/or sliding fee scale determination. • Training or background in ICD-A / CPT codes preferred. • Knowledge of insurance and billing practices preferred. WORKING CONDITIONS/PHYSICAL DEMANDS: Work is typically performed in an office environment. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

For our federal client, we are seeking C# developer in the Fairfax area to start in April. ************************ ASP.NET - Start in 2 weeks right after interview [80 to 125K depending on experience] Must email WORD resume to -> ********************* or -> ********************** US citizens or Green Card ONLY Compensation is very competitive, and commensurate with experience, loc VA/DC if Corp 2 Corp, 1099, or W2 (please email your expectations, and availability to start) 1.234.200.MAP0 Job Description Specific Responsibilities support software development of our federal client in Fairfax VA or DC: Software will be developed within a modern, object-oriented, modular open-systems architecture primarily utilizing the following programming languages Main skills : C# ASP.NET Windows Server (Oracle or Sql Server) Qualifications Develop and maintain documents with SDLC Follow company's core values Additional Information please email word copy of resume to ensure it has your contact information, and phone number to reach you. email word resume to -> *********************

A strong commitment to public service, with a genuine desire to make a positive impact on the lives of District residents. 3+ years relevant experience managing data and conducting quantitative analysis. In-depth knowledge of quantitative and statistical analysis techniques. Develop meaningful key performance indicators that measure the initiatives' impact on District residents. Advanced-level MS Excel skills, including the use of macros, pivot tables, and other advanced functions. Highly proficient with big-data software such as STATA, R, SAS, GIS software, Tableau, etc. Experience producing data visualizations. Strong ability to communicate complex concepts to diverse audiences and stakeholders. Attentiveness to details, deadline-oriented, and the ability to give and receive constructive criticism. A graduate degree in a relevant field (statistics, social science, public policy, etc.) is preferred Experience with government is a plus Collaborative Thought Partner: Comfortable actively seeking opportunities to co-create and share insights with team members, community organizations, and intergovernmental stakeholders, ensuring that diverse perspectives inform every stage of a project Data Evaluation: Demonstrated ability to collect, interpret, and apply data effectively to inform decisions, drive insights, and measure outcomes. Project Management is a plus: Familiarity with coordinating complex projects-scoping, scheduling, and stakeholder communication-to ensure timely, on-budget delivery. CONTRACT JOB DESCRIPTION The Senior Researcher's responsibilities include: Collect, organize, analyze, and present data relevant to the Innovation Team's initiatives and related activities that support the technical aspects of innovation deployment within the District; Employ diverse quantitative methodologies and software packages, including data validation, joining of diverse datasets, historical/trend analysis, comparative analysis, etc.; Establish practices for better collection, documentation, and storage of data; Develop robust metrics and measurement frameworks to evaluate the effectiveness and impact of the Innovation Team's projects and policy solutions, ensuring data-driven decision-making and continuous improvement. Champion the use of data to drive decisions throughout the innovation team's work; Collaborate with other Innovation Team members to distill the results of rich, multi-method qualitative and quantitative analysis into key insights and clear action plans; Produce compelling and intuitive data visualizations to drive comprehension of complex topics and concepts across a broad range of stakeholders; Build relationships with data providers and stakeholders in diverse city agencies and private-sector partners to augment the datasets available to the innovation team. Minimum Education/Certification Requirements:Master's degree in a relevant field (statistics, social science, public policy, etc.) Compensation: $53.00 - $58.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

The CEVC Interviewer supports the United States Military Training Mission (USMTM) by providing continuous personnel vetting and physical security monitoring at services. The mission ensures compliance for credentialing and ongoing risk assessments of locally employed personnel, while maintaining 24/7 physical security and force protection measures for U.S. service members, civilians, and mission partners. The work is critical to safeguarding U.S. equities, classified areas, and operational integrity within the USCENTCOM area of responsibility. The position is located in Riyadh, Saudi Arabia. RESPONSIBILITIES This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties as assigned. · Conduct structured vetting and suitability interviews of locally employed personnel in support of continuous evaluation, credentialing, and access determination requirements for USMTM operations. · Collect, review, and document personal, employment, and background information to support ongoing risk assessments and ensure accurate maintenance of personnel security records. · Verify identity documents, credentials, and access requests in accordance with U.S. Government, USMTM, and USCENTCOM security policies and procedures. · Identify, document, and promptly report discrepancies, derogatory information, or potential insider threat indicators to supervisory and security leadership for adjudication or further investigation. · Comply with all physical security, force protection, and information safeguarding requirements while operating in a 24/7 security environment supporting U.S. service members, civilians, and mission partners. QUALIFICATIONS · Prior State or Federal Law Enforcement, Military Intelligence, Military Police, or Department of War (DoW) intelligence experience required. · Have experience with Secure Internet Protocol Router (SIPR), data mining, data analysis, intelligence reporting, intelligence analysis, screening, risk management, network mapping, threat/risk assessments, record keeping, and investigative questioning techniques. · Proficiency in written communication and possess the ability to use Microsoft Word/PowerPoint/Excel/Teams. · US citizenship and possess an active Tier 3 (Secret) security clearance at a minimum. · Completion training/credentials from the Center for Development of Security Excellence (CDSE) within 45 days of arrival. WORKING CONDITIONS Work is located OCONUS and primarily performed with frequent interruptions. Standard business hours are Monday-Friday, however occasional extended or weekend hours may be required based on operational needs.

The CEVC Interviewer supports the United States Military Training Mission (USMTM) by providing continuous personnel vetting and physical security monitoring at services. The mission ensures compliance for credentialing and ongoing risk assessments of locally employed personnel, while maintaining 24/7 physical security and force protection measures for U.S. service members, civilians, and mission partners. The work is critical to safeguarding U.S. equities, classified areas, and operational integrity within the USCENTCOM area of responsibility. The position is located in Riyadh, Saudi Arabia. RESPONSIBILITIES This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties as assigned. · Conduct structured vetting and suitability interviews of locally employed personnel in support of continuous evaluation, credentialing, and access determination requirements for USMTM operations. · Collect, review, and document personal, employment, and background information to support ongoing risk assessments and ensure accurate maintenance of personnel security records. · Verify identity documents, credentials, and access requests in accordance with U.S. Government, USMTM, and USCENTCOM security policies and procedures. · Identify, document, and promptly report discrepancies, derogatory information, or potential insider threat indicators to supervisory and security leadership for adjudication or further investigation. · Comply with all physical security, force protection, and information safeguarding requirements while operating in a 24/7 security environment supporting U.S. service members, civilians, and mission partners. QUALIFICATIONS · Prior State or Federal Law Enforcement, Military Intelligence, Military Police, or Department of War (DoW) intelligence experience required. · Have experience with Secure Internet Protocol Router (SIPR), data mining, data analysis, intelligence reporting, intelligence analysis, screening, risk management, network mapping, threat/risk assessments, record keeping, and investigative questioning techniques. · Proficiency in written communication and possess the ability to use Microsoft Word/PowerPoint/Excel/Teams. · US citizenship and possess an active Tier 3 (Secret) security clearance at a minimum. · Completion training/credentials from the Center for Development of Security Excellence (CDSE) within 45 days of arrival. WORKING CONDITIONS Work is located OCONUS and primarily performed with frequent interruptions. Standard business hours are Monday-Friday, however occasional extended or weekend hours may be required based on operational needs.

Are you interested in providing superior customer service to claimants who have lost a job through no fault of their own? If so, consider starting a new chapter in your career at the Unemployment Compensation (UC) Service Centers in Altoona as an Unemployment Compensation Claims Intake Interviewer. This position gives you the opportunity to become an essential part of a team that provides Pennsylvanians with efficient, timely customer service they deserve by assisting customers who file claims for unemployment compensation. If you thrive in a challenging work environment and have the ability to work independently and efficiently in a constantly changing and evolving atmosphere, we have the perfect job for you! DESCRIPTION OF WORK As an Unemployment Compensation Claims Intake Interviewer, you will be responsible for gathering information and pertinent data from claimants and employers to establish valid claims for unemployment compensation benefits in accordance with the PA UC Law. Work involves entering and retrieving data, modifying records, processing claims, as well as identifying issues that may affect the eligibility of claimants for benefits. Effective communication is key as you will be contacting claimants, employers, other service centers, or agent offices to obtain clarification of claims data to expedite processing of claims. Additional responsibilities include: * Advising claimants of their rights and responsibilities * Conducting fact-findings to identify issues that may affect claimants eligibility * Preparing and mailing forms to verify wage and separation information * Maintaining up-to-date records of claimant information * Participating in the settlement of routine adjustments and overpayments Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: * Full-time employment * Work hours are generally 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Work schedule may vary based on operational needs. * Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Altoona. The ability to telework is subject to change at any time. Additional details may be provided during the interview. * Salary: In some cases, the starting salary may be non-negotiable. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * Successful completion of the Unemployment Compensation Intake Interviewer Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or * Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or * Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues. Other Requirements: * You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. * You must be able to perform essential job functions. Legal Requirements: * This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION * Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). * Your score is based on the detailed information you provide on your application and in response to the supplemental questions. * Your score is valid for this specific posting only. * You must provide complete and accurate information or: * your score may be lower than deserved. * you may be disqualified. * You may only apply/test once for this posting. * Your results will be provided via email. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box. * Eligibility rules apply. 01 Have you successfully completed the Commonwealth of Pennsylvania's Unemployment Compensation Intake Interviewer Trainee program? * Yes * No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How much full-time experience of customer service or office support experience do you possess? * 3 years or more * 2 to less than 3 years * 1 to less than 2 years * Less than 1 year * None 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 Do you possess two or more years of full-time experience resolving customer impact issues? * Yes * No 06 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 07 How much college coursework have you completed in any field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting ************* and clicking the Evaluation Services Link. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. * 90 credits or more * 60 but less than 90 credits * 30 but less than 60 credits * Less than 30 credits * None 08 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our FAQ page. * Yes 09 WORK BEHAVIOR 1 - CLAIMANT INFORMATION AND ASSISTANCE Interacts with claimants and employers to gather pertinent information and provide assistance regarding initial, continued, additional, and reopened claims for unemployment benefits via telephone. Fax, e-mail, and/or postal mail may also be utilized in accordance with laws and regulations. Provides appropriate responses to inquiries and refers individuals to the appropriate area for assistance as necessary. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have experience verbally interacting with individuals and gathering information via telephone, fax, e-mail, or postal mail. I assisted the individuals with claims or other issues/services. * B. I have experience verbally interacting with individuals and gathering information via telephone, fax, e-mail, or postal mail. Someone else assisted the individuals with claims or other issues/services using the information I gathered. * C. I have successfully completed college-level coursework related to speech communications, interviewing, public speaking, public relations, or conflict resolution. * D. I have no experience or coursework related to this work behavior. 10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience * Your experience gathering information via various media * The type(s) of various media you used to gather information * Your role in assisting individuals with claims/issues/services * Your specific duties and responsibilities 11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 12 WORK BEHAVIOR 2 - PROCESS ELIGIBILITY INFORMATION Determine eligibility for initial, continued, supplemental, extended, and other benefits by entering and retrieving data via multiple computer program systems, and modifying records to build and process claims and identify any issues affecting eligibility of claimants for benefits. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have experience entering and retrieving data in various computer program systems. I modified records to process information pertaining to individuals' eligibility for services, benefits, etc. * B. I have experience entering or retrieving data in various computer program systems. * C. I have successfully completed college-level coursework related to data entry or bookkeeping. * D. I have no experience or coursework related to this work behavior. 13 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience * Your experience entering or retrieving data * Your experience modifying records or identifying issues * Your specific duties and responsibilities 14 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 15 WORK BEHAVIOR 3 - FACT-FINDING AND REFERRALS Conduct initial fact-finding with the claimant to identify both monetary and non-monetary issues that may affect the claimant's eligibility for benefits and take necessary action to refer the claims to either the monetary or the adjudication units. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have experience identifying issues which may affect individuals' initial eligibility for benefits, services, etc., and taking necessary actions to resolve the issues or refer the individuals to the proper parties for resolution. * B. I have experience referring individuals with issues/additional questions to the proper parties for further follow up with them as needed to resolve their issues/additional questions. * C. I have successfully completed college-level coursework related to technical writing, report writing, or organizational communication. * D. I have no experience or coursework related to this work behavior. 16 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience * Your experience identifying issues * Your experience resolving issues or referring individuals * Your specific duties and responsibilities 17 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://*********************