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  • Remote Benefits Specialist

    The Whittingham Agencies

    Remote welfare specialist job

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 13d ago
  • Benefits Specialist - Remote (Virtual)

    The Young Group 4.8company rating

    Remote welfare specialist job

    Benefits Representative 100% Virtual 65,000-80,000 40 Hours per Week Actively hiring Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Us? Remote Work: Enjoy the flexibility of a full-time remote role. Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: We're relaxed, high-energy, and treat every member like family. Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: A hiring manager will review your application & resume and get back to you within 24 hours. 2. Schedule Company Overview: Select applicants will be contacted to schedule a position overview, detailing everything you need to know about the job details and your responsibilities. This 20-30 minute session is typically* done virtually for your convenience. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. Following the overview you'll be prompted to complete a brief assessment to gauge your understanding and compatibility with the position.
    $23k-29k yearly est. 1d ago
  • Intake Specialist

    Vital Connect 4.6company rating

    Remote welfare specialist job

    Purpose The Intake Financial Clearance Specialist role belongs to the Revenue Cycle team and is responsible for coordinating all financial clearance activities by navigating all pre-registration (to include acquiring or validating patient demographic, insurance, and other required elements along with insurance verification activities), obtaining referral authorization, or precertification number(s). The role ensures timely access to care while maximizing reimbursement. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations. This position reports to the Intake Financial Clearance Manager and requires interaction and collaboration with important stakeholders in the financial clearance process including but not limited to insurance company representatives, patients, physicians, and practice staff. **This is a fully remote role** Responsibilities Monitors accounts routed to registration, referral and prior authorization work queues and clears work queues by obtaining all necessary patient and/or payer-specific financial clearance elements in accordance with established management guidelines. Maintains knowledge of and complies with insurance companies' requirements for obtaining prior authorizations/referrals and completes other activities to facilitate all aspects of financial clearance. Acts as subject matter experts in navigating payer policies to get the appropriate approvals (authorizations, pre-certs, referrals, for example) for the ordered services to proceed. The Intake Financial Clearance Specialist is an important part of the larger patient care team and helps clinicians understand what payer requirements are necessary for the widest possible patient access to services. Supports staff at all levels for hands-on help understanding and navigating financial clearance issues. Uses appropriate strategies to underscore the most efficient process to obtaining insurance verification, authorizations, and referrals, including online databases, electronic correspondence, faxes, and phone calls. Obtains and clearly documents all referral/prior authorizations for scheduled services Works collaboratively with primary care practices, specialty practices, referring physicians, primary care physicians, insurance carriers, patients, and any other parties to ensure that required managed care referrals and prior authorizations are obtained and appropriately recorded in the relevant systems. When it is determined that a valid referral does not exist, utilize computer-based tools, or contact the appropriate party to obtain/generate referral/authorization and related information. Record the referral/authorization in the practice management system. Contact physicians to obtain referral/authorization numbers. Perform follow-up activities indicated by relevant management reports. Collaborates with patients, providers, and departments to obtain all necessary information and payer permissions prior to patients' scheduled services. Communicates with patients, providers, and other departments such as Utilization Review to resolve any issues or problems with obtaining required referral/prior authorizations. Work collaboratively with the practices to resolve registration, insurance verification, referral, or authorization issue to the extent that these unresolved issues impact the ability to obtain a referral/authorization. Escalates accounts that have been denied or will not be financially cleared as outlined by department policy Accept registration updates from various intake points, including but not limited to those received via paper forms, internet registration forms, telephones located in practices and direct calls from patients. Ensure that all updated demographic and insurance information is accurately recorded in the appropriate registration systems for primary, secondary, and tertiary insurances. Review all registration and insurance information in systems and reconcile with information available from insurance carriers. For any insurance updates, utilize any available resources to validate the updated insurance information, insurance plan eligibility, primary care physician, subscriber information, employer information and appointment/visit information. Contact patients as necessary if clarifications or other follow-up is required, and at all times maintain sensitivity and a clear customer friendly approach. For self-pay patients or patients with unresolved insurance, and for financial counseling, refer patients Patient Financial Counseling. Maintains confidentiality of patient's financial and medical records; adheres to the State and Federal laws regulating collection in healthcare; adheres to enterprise and other regulatory confidentiality policies; and advises management of any potential compliance issues immediately. Demonstrates knowledge & skills necessary to provide level of customer experience as aligned with BMC management expectations. Demonstrates the ability to recognize situations that require escalation to the Supervisor. Establishes relationships and effectively collaborates with revenue cycle staff to support continuous improvement aligned with management expectations as outlined. Takes opportunity to know and learn other roles and processes and works together to assist with process improvement initiatives as directed. Consistently meets productivity and quality expectations to align performance with assigned roles and responsibilities. Handle telephone calls in a timely fashion, following applicable scripting and customer service standards. Appropriately manage all calls by either working with the customer or referring the call to the appropriate party. Communicate with all internal and external customers effectively and courteously. Maintain patient confidentiality, including but not limited to, compliance with HIPAA. Perform other related duties as assigned or required. Requirements Qualifications High School Diploma or GED required, Associates degree or higher preferred. 1-3 years patient registration and/or Insurance experience desirable. At least one year of experience must be in a customer service role General knowledge of healthcare terminology and CPT-ICD10 codes. Complete understanding of insurance is required. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers. Able to communicate effectively in writing. Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Basic computer proficiency inclusive of ability to access, enter and interpret computerized data/information including proficiency in Microsoft Suite applications, specifically Excel, Word, Outlook and Zoom. Displays a thorough knowledge of various sections within the work unit to provide assistance and back-up coverage as directed. Displays a deep understanding of Revenue Cycle processes and applies knowledge to meet and maintain productivity standards as outlined by Management Salary & Benefits The estimated hiring salary range for this position is $22/hr - $24/hr. * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.
    $22-24 hourly 60d+ ago
  • Appeals Intake Specialist

    Reliant 4.0company rating

    Remote welfare specialist job

    Reliant Health Partners is an innovative medical claims repricing service provider, helping employers achieve maximum health plan savings with minimum noise. We tailor our services to each client's needs, providing everything from individual specialty claims repricing, to full plan replacement as a high-performance, open-access network alternative. As an Appeals Intake Specialist, you will play a critical role in resolving post-payment disputes related to Workers' Compensation bills. This includes conducting provider outreach, negotiating disputed charges, and ensuring compliance with state-specific regulations. Your work will directly support our cost containment efforts and ensure appropriate bill reimbursement for our clients. Primary Responsibilities Responsible for screening/returning all voicemails and answering questions Offer guidance to providers including sharing details on documents needed to process their appeal/reconsideration request If the situation appears to have issues escalating to the senior appeal specialist for direction Responsible for monitoring/managing the shared appeals inbox Locating the bill in question and assigning to the appropriate team member for handling Creation of appeal case in Salesforce or Claimsave Update the attorney referred cases spreadsheet based on received emails Bimonthly report updates shared with clients on cases referred to attorneys Responsible for updating claim platform with new status received from attorneys Work with senior appeal specialist on updates needed to the process SOP's Insures accurate and thorough documentation in claims platform for every email and voicemail. Demonstrates knowledge about workers' comp and Reliant processes Adheres to our department TAT, either individual claim based or organization wide Understands the support function of the job and assumes responsibility for assignments. Establishes and prioritizes job tasks, desired solutions to problems and develops a realistic plan for their accomplishment. Qualifications 1 -2 years of relevant experience in Workers' Compensation bills or appeals. Strong understanding of Workers' Compensation reimbursement methodologies, state regulations, and provider billing practices. Experienced communicator with providers and clients Ability to collaborate with a variety of individuals both internally and externally. Familiarity with claims processing systems and provider communications. Excellent communication and organizational skills. Requires organizational skills, communication proficiency, discretion, ethical conduct, decision making, technical skills Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Pay Transparency$50,000-$55,000 USDBenefits: Comprehensive medical, dental, vision, and life insurance coverage 401(k) retirement plan with employer match Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) Paid time off (PTO) and disability leave Employee Assistance Program (EAP) Equal Employment Opportunity: At Reliant, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Reliant Health Partners is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
    $50k-55k yearly Auto-Apply 26d ago
  • Insurance Subrogation Case Specialist (Hybrid - Dublin, OH)

    Gainwelltechnologies

    Remote welfare specialist job

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary HMS is hiring an Insurance Subrogation Case Specialist to join our growing team! In this role, you'll help identify, verify, and coordinate healthcare coverage for Medicaid members, while managing subrogation and claims-related cases. If you have experience in insurance, healthcare claims, or call center operations-and you're looking for a mostly remote position with career growth potential-this is a great opportunity to join a mission-driven organization that helps make healthcare more affordable and efficient. Your role in our mission * Investigate and verify healthcare coverage and third-party liability information for Medicaid recipients. * Review and analyze insurance policies, claims, and case documentation. * Manage active subrogation case files and ensure all data is entered accurately and on time. * Communicate with insurance carriers, employers, and members to obtain and confirm coverage details. * Handle a high volume of inbound and outbound calls related to subrogation or claims. * Prepare and maintain reports on open cases, enrollment updates, and payment processing. * Support company goals for revenue recovery, accuracy, and program compliance. What we're looking for * 3-5 years of experience in insurance, healthcare, or government-sponsored programs. * Experience handling customer service or call center inquiries (both inbound and outbound). * Strong attention to detail and accuracy in data entry. * Proficient with Microsoft Excel, Word, and internet research. * Excellent communication, problem-solving, and organizational skills. * Ability to work independently in a remote/hybrid environment. What you should expect in this role * Hybrid role - primarily remote with in-office presence 2 days per month in Dublin, Ohio. * Monday to Friday schedule (daytime business hours). * Video cameras must be used during all interviews, as well as during the initial week of orientation. * To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance. * To Test your internet download and upload speed: * Go to Google. * Search for Internet Speed Test or click here. #LI-HYBRID #LI-JA1 #LI-CM1 The pay range for this position is $43,800.00 - $62,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $43.8k-62.5k yearly 53d ago
  • Claimant Outreach & Intake Specialist

    Advocates 4.4company rating

    Remote welfare specialist job

    OverviewAt Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA's and case managers. We are seeking a dynamic and persistent Outreach & Intake Specialist to be the crucial first point of contact for potential claimants. In this role, you will engage new leads, guide them through the initial information gathering and contract signing process via our Onboarding Flow, and effectively convert interested individuals into Advocate claimants. You'll focus on initiating the claimant journey, ensuring potential claimants feel supported and informed from the very beginning. If you are results-oriented, possess excellent communication skills, and are passionate about helping people navigate complex processes, this role offers the opportunity to make a significant impact without managing ongoing case submissions.Job Responsibilities Act as the first point of contact for potential claimants, managing inbound leads via phone, text, and potentially other channels. Conduct prompt and persistent outreach to new leads (within 5 minutes) using tools like Salesforce and Aircall Power Dialer, following established contact sequences (calls, texts, voicemails). Clearly articulate Advocate's value proposition and answer frequently asked questions to build trust and encourage engagement. Guide potential claimants through Advocate's online Onboarding Flow, assisting them in providing necessary initial information and signing the representation contract. Maintain accurate and timely records of all outreach activities, claimant interactions, and lead statuses within Salesforce. Identify and appropriately handle leads who may not be eligible for services based on initial criteria. Collaborate with the team to meet and exceed lead conversion goals. Monitor Advocate's Intake communication lines for new client calls and texts, responding appropriately. Qualifications Proven experience in a high-volume outreach, sales, or customer engagement role (e.g., call center, intake specialist, sales development). Excellent verbal and written communication skills, with an ability to explain processes clearly and empathetically. Strong interpersonal and persuasion skills with a persistent approach to achieving goals. Experience using CRM software (Salesforce preferred) and communication tools (Dialers like Aircall preferred). Highly organized with strong attention to detail for tracking lead progress and documenting interactions. Ability to work independently and manage time effectively in a remote setting. Passionate about helping others and contributing to a mission-driven company. Familiarity with the Social Security disability process is a plus, but not required. This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.
    $26k-31k yearly est. Auto-Apply 60d+ ago
  • Utilization Review Intake Specialist

    Virginpulse 4.1company rating

    Remote welfare specialist job

    Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future. Responsibilities Ready to Connect Members to Care Through Expert Pre-Certification Support? We're seeking a customer-focused professional who can perform critical clerical and administrative duties in the utilization management division while managing high volumes of member interactions with precision and care. As our Utilization Review Intake Specialist, you'll provide accurate information about pre-certification processes while gathering essential demographic and provider data that supports clinical decision-making. This flexible position is ideal for candidates seeking reduced hours while making meaningful impact, with weekend availability required. What makes this role different: ✓ Flexible schedule: Reduced hours with required weekend availability to support healthcare operations and member needs ✓ First impression impact: Serve as initial point of contact for pre-certification inquiries, setting tone for positive member experience ✓ Process expertise: Master pre-certification processes while providing accurate information to internal and external customers ✓ Data integrity: Ensure complete documentation and data accuracy that supports downstream utilization review decision-making What You'll Actually Do Manage customer interactions: Answer and route all incoming phone calls while providing accurate information to internal and external customers regarding pre-certification process. Gather critical information: Collect demographic, non-clinical, and provider data for pre-certification using phone, fax, inter/intranet, and various computer software programs. Review and route requests: Analyze service requests and manage them efficiently, involving appropriate departments as needed for optimal resolution and timely processing. Maintain comprehensive documentation: Perform accurate data entry and maintain complete case information documentation while assisting in document maintenance, revisions, and monthly report compilation. Meet performance standards: Achieve productivity, quality, and turnaround time requirements on daily, weekly, and monthly basis while supporting team excellence. Manage high-volume operations: Handle multiple customer service calls while maintaining logs, files, and organized documentation systems in fast-paced environment. Schedule Requirements Candidates will be assigned one of the below shifts. Tuesday - Saturday, 12:30 - 5pm PST Sunday - Thursday, 12:30 - 5pm PST Qualifications What You Bring to Our Mission The foundational experience: Associate degree preferred in business, management, or related field Prior experience in customer service and/or medical background Prior insurance and/or claims background preferred Experience in medical front office, hospital patient intake, medical claims processing, or equivalent combination of education and experience The technical competencies: Proficiency in Microsoft Excel, Word, and Outlook Accurate data entry skills (40wpm minimum) Knowledge of medical terminology; ICD-10, CPT & HCPCS coding desirable Ability to navigate various computer software programs for data collection and documentation The professional qualities: Strong written and verbal communication skills for diverse customer interactions Ability to manage high volumes of customer service calls while maintaining quality and accuracy Capability to organize, prioritize, and multitask in fast-paced, deadline-driven environment Demonstrate ability to work independently with excellent judgment and decision-making Strong customer orientation with commitment to providing accurate, helpful information Flexibility to work weekends as required to support operational needs Adaptability to changing priorities and ability to involve appropriate departments for complex requests Why You'll Love It Here We believe in total rewards that actually matter-not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one-because you shouldn't have to wait to be taken care of Ready to create a healthier world? We're ready for you. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $15 to $18 per hour. Note that compensation may vary based on location, skills, and experience. This position is part time and therefore not eligible for benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth #TPA #HPA #Selffunded Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **************************. All of our legitimate openings can be found on the Personify Health Career Site.
    $15-18 hourly Auto-Apply 5d ago
  • Mortgage Intake Specialist

    Crosscountry Mortgage 4.1company rating

    Remote welfare specialist job

    CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Mortgage Intake Specialist plays a critical role in the front end of the mortgage process by ensuring every lead is contacted quickly, accurately documented, and nurtured with professionalism and urgency. This dynamic role requires exceptional organization, consistent follow-up, and clear communication with both clients and referral partners. Candidates for this role have a growth-oriented mindset with the desire to build a career in the mortgage industry, thrive in a high-call-volume environment, convert opportunities effectively, and contribute to overall branch growth. Job Responsibilities: Contact new leads within 1 hour of receipt to maximize conversion opportunities. Accurately gather and enter lead information into the company CRM system in real time. Call the referring Realtor directly after each lead conversation to provide status updates and request additional referrals. Proactively ask each lead for introductions to their network to generate at least 5+ new leads per week. Make 70 outbound calls per day to clients and/or referral partners. Send 10+ texts per day to clients and/or referral partners for follow-up. Hold 15+ quality conversations daily with prospective clients and/or referral partners. Take a minimum of 7 complete loan applications weekly; collect all required mortgage documents to prepare for preapproval. Schedule appointments for Loan Officers and ensure smooth lead handoff. Maintain a well-organized, prioritized daily workflow to ensure no lead is overlooked or delayed. Follow established scripts, systems, and processes for consistency and performance tracking. Provide timely, professional communication to internal team members and external partners. Meet or exceed conversion and production metrics on a monthly basis. Qualifications and Skills: High School diploma or equivalent. Associates or Bachelor's Degree, preferred. 1+ year of experience in a call center, customer service, inside sales, or mortgage/financial services role. CRM experience, preferred. Experience managing high outbound call volumes and meeting performance goals. Experience working independently in a remote environment while meeting performance metrics. Experience thriving in a structured, metric-driven environment. Experienced in consistent follow-through with both clients and partners. Advanced organizational and time management skills with attention to detail. Excellent efficient, friendly, and professional communication skills. Skilled in quick response time with a focus on lead conversion. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: Hourly Rate: $19.23-$28.84 Eligible for monthly bonus incentive based on production. The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************
    $19.2-28.8 hourly Auto-Apply 57d ago
  • Medicaid Enrollment & Intake Specialist (Onsite) Lakeland, FL

    RSi 4.0company rating

    Remote welfare specialist job

    Join a USA Today Top 100 Workplace & Best in KLAS Team! Enrollment & Intake Specialist Pay Range: $23-$25 per hour | Schedule: Sunday-Thursday 8:00am-4:30pm or Monday-Friday 8:00am-4:30pm | Location: Lakeland, FL Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers-and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As an Enrollment Specialist, you have the unique opportunity to advocate for patients and their families, while working hand in hand with hospital personnel to determine eligibility for Medicaid, Social Security Disability, and various County programs. We are looking for you to act as liaisons between government entities and patients to secure funding for healthcare services rendered at Lakeland Regional Hospital. What You'll Do: Determine patient's eligibility for state, federal, or county programs. Maintain case load, uphold productivity standards. Develop and maintain processional relationships with hospital staff, patients, and state workers. Prepare documents, ensure accuracy and completion. Adhere to and support organizational standards, policies, and procedures. Perform other duties as assigned. What We're Looking For: Bachelor's Degree preferred. High School Diploma or equivalent required Exceptional customer services skills Demonstrates problem solving and case management skills. Proficient with technology such as phone systems, computers, Microsoft software applications such as Word, Excel, Outlook, etc. Excellent written and verbal communication skills Knowledge of Medicaid, Social Security Administration, and County Social Service programs An understanding of HIPAA and HITECH patient confidentiality laws to protect the patient, client, and company. Knowledge of major hospital systems and healthcare environment Bilingual (English & Spanish) Why You'll Love RSi: Competitive pay with ample opportunities for professional growth. Fully remote position with a stable Monday-Friday schedule. Collaborative, performance-driven environment with expert leadership. Mission-driven work supporting essential healthcare services. Recognition as a nationally respected leader in healthcare revenue management. Physical Requirements: Requires prolonged sitting, standing, and walking. Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Requires lifting papers or boxes up to 15 pounds occasionally. Work must be performed inside the hospital or facility. Travel to other offices and/or client facilities may be required. What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence. We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow. Ready to be part of something special? Apply now and join our team!
    $23-25 hourly 60d+ ago
  • Specialist, Paid Social

    Amsive

    Remote welfare specialist job

    Who We Are At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it. If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you. * We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.* **This is a REMOTE position. Candidates can be located anywhere in US time zones. C andidates will be required to work ET or CT time zone. New York Metropolitan area is a plus. ** What we are looking for: We are looking for a Specialist, Paid Social who will work on direct response, lead generation and e-commerce accounts in multiple verticals. The position reports to the VP, Social Media and may help support interns. Day-to-day tasks may include campaign creation, audience/targeting development, ad creation/iteration, tactic selection, performance reporting, and assisting with any other tasks necessary to meet campaign performance goals. The successful candidate will contribute to Amsive's knowledge base by creating and sharing case studies, POVs and seminar/conference/webinar summaries. The candidate may also update our clients and agency partners on the success of active campaigns. What you will be doing: Being mapped to *complex clients in a supporting capacity, with an emphasis on daily tasks focused on but not limited to: reviewing creative, audience, & bidding performance; monitoring budgets for all active client campaigns. Thinking of tests that have the potential to move the needle, and assisting with the implementation, tracking, and reporting on those tests. Assisting with the development of creatives, tracking & reporting on their performance, and ideating new creative options to test. Compiling detailed, easy-to-read reports; finding insights and suggesting solutions based on those reports; working with other departments and the clients to build new reports as necessary. Controlling quality: ensuring all ads, budgets, settings, etc. are correct for each client Staying informed of industry trends and best practices, focusing on how changes can help improve offerings to accounts, sharing knowledge with team members Contributing proactively to corporate initiatives, process changes, and other duties as needed Supporting internal + external narratives that articulate the pros and cons of various account structures and how they evolve over time to hit business objectives. Participating in conversations relating to tactical strategy development i.e. full funnel media, platform expansion and cross channel integration(s)/areas of exploration Can contribute heavily and own parts of execution for larger accounts (account builds, ad optimizations, develop a strategy for a specific goal within the account, launch a new platform, etc) with minimal supervision Who you are: High school diploma or GED equivalent required 2-4 years' experience with managing paid social advertising campaigns. Impeccable attention to detail Ability to own projects - making sure they get done correctly and on time An inquisitive nature. You should be excited to check the data on all accounts each day and curious to find out the causes and effects of any data anomalies you spot Ability to build ad campaigns in various user interfaces and editing tools Ability to find the story within the data. Not just the “what,” but the “why” Excellent attention to detail (we repeated this on purpose) and the ability to effectively multi-task in a deadline-driven atmosphere Excellent written communication and interpersonal skills, with a desire to work as a member of a team Laser focused on professional development and eagerness to attend learnings & trainings Have a desire to become knowledgeable about AMSIVE's full-service offerings, how our offerings can help the client hit their goals, and identify potential upsell opportunities Nice to haves: Understanding of testing principles and a disciplined approach to testing Ability to understand the needs and desires of our clients' customers Strong knowledge of Facebook Ads Manager, additional business manager experience/familiarity a plus (Meta, Snap, TikTok, Reddit, Twitter, Pinterest, etc.) Familiarity with Google Analytics Facebook Blueprint Certification preferred Solid knowledge of MS Excel and Powerpoint applications, Google work products, and other common business tools. Slack and Asana a plus. Product Catalog/Commerce Manager and Pixel knowledge across all major social platforms (Meta, Snap, TikTok, Reddit, Twitter, Pinterest, etc.) Experience working with *complex accounts or brands Complex accounts are those which the optimal strategy is multivariate due to business model or marketing mix. It is inclusive but limited to: Not straightforward Ecomm business model/sales cycle, having multiple brands under a parent company, diverse media mix (spending across multiple social platforms aside from Facebook and Google), subscription based model, does not use Facebook as the source of truth. Complex is not synonymous with average monthly media spend. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call **************. Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive's continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment. As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
    $44k-63k yearly est. Auto-Apply 60d+ ago
  • Wound Specialist - Virtual Wound Care (REMOTE)

    Redesign Health 4.2company rating

    Remote welfare specialist job

    The Wound Care Nurse provides quality, cost-effective management of a caseload of patients via telehealth and remote encounters for patients across multiple states who have complex wound care needs. Upon referral from StealthCo partner physicians, the wound care nurse provides comprehensive patient care (treating the whole patient). Leveraging our tech stack, they can assess, formulate, and execute plans of care, using image-based remote patient monitoring to regularly adjust care plans, triage, and coordinate care for accelerated healing. You will provide expert consultation, coordination of services and education for patients, families and the healthcare team to achieve optimal patient care.The major clinical focus of this position is providing wrap-around services and management of the treatment journey virtually. You will report to and work with the Chief Medical Officer. (Note: this position has the opportunity to become full-time.) What you'll do: Wound Care Collaborates with partner physicians, coordinates referrals, DME, and prescriptions to drive positive outcomes. Assesses, examines, counsels, and determines a plan of care for prevention and healing of wounds. Determines and orders appropriate topical products, compression therapy, sharp debridement, referrals to specialty providers, labs and x-rays and protocols based on established evidence-based guidelines and algorithms Organizes and forms the plan of care for patients and rehabilitation through assessment, examination, teaching, counseling and recommending treatment and product use. Leverages image-based remote patient monitoring to continually inform treatment and care management. Wound Education and Consultation Consults with contracted home health agencies, primary care clinicians, wound care clinics, and partner physicians regarding appropriate clinical wound care and utilization for home care and outpatient services. Informs treatment protocols and patient engagement plans Consults with DME, Materials Management regarding optimum use of supplies and equipment Quality Management/Utilization: Participates in quality management/improvement activities including occurrence reporting, focused studies, process and outcome measurement and continuous quality improvement projects. Performs other duties as assigned. What you'll need: Background Nursing Degree Minimum four (4) years of wocn or NP experience Minimum two (2) years of wound care experience. License, Certification, Registration: This job requires licensure and credentials in Colorado, with the capability to be licensed and credentialed in multiple states in the future (Support to be provided) National Provider Identifier/ WOCN certification Misc. Skills Current evidence-based knowledge of wound nursing practice. Experience with wound assessments, Experience working with multiple technology platforms Knowledge/experience with all kinds debridement including sharp wound debridement. Ability to complete concise, thorough clinical documentation of patient assessments and care. Working knowledge of quality management and resource utilization methodologies. Thorough knowledge of universal infection control Presents in-service training Strong verbal and communication skills. Problem-solving, organizational and time management skills. Ability to work in interdisciplinary team as a consultant and direct care provider. Able to provide continuous patient education in alliance with WOCN standards Demonstration of customer-focused service skills. Ability to proficiently operate personal computer, technology platforms, virtual conferencing, and remote image support
    $29k-42k yearly est. Auto-Apply 60d+ ago
  • Paid Social Specialist

    KCS 4.4company rating

    Remote welfare specialist job

    "At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively We're looking for a Paid Social Specialist to run high-impact campaigns across LinkedIn and Meta to drive pipeline and brand visibility for Klipboard's Distribution, Rental, Field Service, Transport Management and Automotive products. You'll play a key role in executing and optimising paid social strategies, working closely with content, product marketing, and regional leads. This is a high-impact, performance-focused role for someone who loves to build, test, scale, and improve B2B paid social campaigns that move the needle on revenue. Key Responsibilities: * Build, manage, and optimise LinkedIn and Meta campaigns across multiple sectors and geographies. * Own targeting, bidding, ad copy, creative direction, and audience segmentation. * Test and optimise ads and landing pages to improve conversion rates and pipeline quality. * Partner with the Head of Digital Acquisition to allocate and manage budgets efficiently by region and product line. * Collaborate with content and design teams to brief creatives that align with campaign goals. * Report on key KPIs: CTR, CPL, lead quality, pipeline contribution, and ROI. * Stay ahead of platform changes, algorithm updates, and industry trends to keep campaigns performing. Skills, Knowledge and Experience: * 3-5 years of experience managing B2B paid social campaigns, ideally in SaaS or tech. * Strong hands-on experience with LinkedIn Ads Manager and Meta Business Suite. * Knowledge of audience strategy, creative best practices, and campaign measurement. * Ability to work with performance data and turn insights into action. * Experience working in cross-functional marketing teams and fast-paced environments. * Familiarity with HubSpot, GA4, and attribution tools is a plus. Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. #LI-Hybrid
    $33k-42k yearly est. 17d ago
  • Bilingual Client Intake Specialist - Remote

    Keches Law Group PC 3.9company rating

    Remote welfare specialist job

    Job DescriptionDescription: Keches Law Group, P.C. is a well-established, 50 attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in the areas of workers' compensation, personal injury, medical malpractice, and discrimination. We are seeking bilingual Client Intake Specialists to join our team. This is a remote position. Duties: Receiving incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics Using the firm software to enter all case and client details, and maintains detailed logs and task history within the database Conveying accurate information to clients with regard to different case types with confidence and assurance Setting the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients Demonstrating the ability to converse with varying client personalities to collect pertinent details to determine the viability of their claims Maintaining client confidence by keeping client information confidential Enhancing the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position Requirements: Skills/Qualifications: High School diploma or equivalent 1-2 years of customer service/call center experience or law firm experience is preferred Multi-lingual abilities are required (Haitian Creole, Cape Verdean Creole, Spanish, or Portuguese require) Ability to accurately translate verbal information into written correspondence Ability to prioritize and escalate client calls appropriately Strong phone, typing, and computer skills are a must; experience with Microsoft Office Suite is preferred Ability to absorb, retain, and apply new information Strong attention to detail Ability to interact professionally and appropriately with clients, attorneys, and others Must be energetic, well organized, and have the ability to multi-task Must possess and demonstrate exceptional customer service skills, and the ability to handle situations with tact and diplomacy Ability to work in a high intensity, high stress environment Ability to work effectively in a fast-paced environment while accomplishing short-term goals without losing sight and commitment to the longer-term needs of the firm Excellent verbal and written communication skills Excellent problem-solving, analytical, and evaluative skills Schedule Remote Monday - Friday 8:30am - 5:00pm (EST) Benefits Health, Dental, and Vision Insurance 401(k) Plan with Profit Sharing Flexible Spending Account Paid Time Off Paid Holidays Basic Life Insurance Long Term Disability Employee Referral Bonuses The anticipated salary range for this position, which we in good faith expect to pay at the time of posting, is $38,000.00 - $41,000.00 annually. This range allows us to make an offer that reflects multiple factors, including experience, education, qualifications, and job-related knowledge and skills, as well as internal pay equity. It's not typical for an individual to be hired at or near the top of the range, as we strive to provide room for future and continued salary growth. Base pay is just one component of our Total Rewards package, which may also include discretionary bonuses, commissions, or other incentives depending on the role. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role, however the employee may at times be required to sit; stand; walk; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift or move office products and supplies, up to 20 pounds. AAP/EEO Statement Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
    $38k-41k yearly 19d ago
  • Intake Specialist

    Zoll Medical

    Remote welfare specialist job

    CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. WORK SCHEDULE AVAILABLE Monday - Friday 1:00 PM - 9:30 PM Job Summary The Intake Specialist is an integral member of the reimbursement team and has primary responsibility for the timely handling of new medical orders from hospitals and physician offices. This individual is responsible for front-end functions of the order fulfillment process. Individual will work with numerous insurance types in reviewing medical orders and clinical documentation to determine benefit and clinical eligibility for the LifeVest. Individual is responsible for creating and maintaining relationships with insurance companies, sales reps, and other internal departments. Essential Functions Creation of patient record Verification of benefits Triage, work and resolve intake orders Explain medical need and educate insurance case managers on LifeVest system to obtain authorization for services Obtain necessary documentation (medical order, clinical notes, testing) and submit to insurance carrier for coverage determination Obtain authorizations as required by payer Execute timely follow up on all assigned tasks Maintain a score of at least Meets Expectations on monthly scorecard Identify qualifying diagnosis based on payer requirements Triage fax documents for timely review Communicate authorization results and order status to sales representatives Complete fee calculator and inform billing department of appropriate charges Contact customers, physician offices, and sales representatives to relay and/or obtain insurance information and/or additional documentation to assist with seeking reimbursement and coordination of benefits Required/Preferred Education and Experience High School Diploma required Associate's Degree or Bachelor's Degree in nursing, business, or other related field preferred A minimum of 2 years insurance verification experience required OR internal candidates with a minimum of 1 year experience supporting medical providers or patients in a phone queue. Knowledge, Skills and Abilities Superior communication; both verbal and written Strong customer service skills Proficiency in navigating several software systems concurrently Aptitude to handle multiple tasks simultaneously under strict deadlines Attention to detail Superior organizational and time management skills Ability to communicate policy information in a clear and detailed manner Proficiency with MS Office Suite Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The hourly pay rate for this position is: $19.00 to $25.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
    $19-25 hourly Auto-Apply 60d+ ago
  • Intake Specialist

    Zoll Medical Corporation

    Remote welfare specialist job

    CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: * LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. * HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. * TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. WORK SCHEDULE AVAILABLE * Monday - Friday 1:00 PM - 9:30 PM Job Summary The Intake Specialist is an integral member of the reimbursement team and has primary responsibility for the timely handling of new medical orders from hospitals and physician offices. This individual is responsible for front-end functions of the order fulfillment process. Individual will work with numerous insurance types in reviewing medical orders and clinical documentation to determine benefit and clinical eligibility for the LifeVest. Individual is responsible for creating and maintaining relationships with insurance companies, sales reps, and other internal departments. Essential Functions * Creation of patient record * Verification of benefits * Triage, work and resolve intake orders * Explain medical need and educate insurance case managers on LifeVest system to obtain authorization for services * Obtain necessary documentation (medical order, clinical notes, testing) and submit to insurance carrier for coverage determination * Obtain authorizations as required by payer * Execute timely follow up on all assigned tasks * Maintain a score of at least Meets Expectations on monthly scorecard * Identify qualifying diagnosis based on payer requirements * Triage fax documents for timely review * Communicate authorization results and order status to sales representatives * Complete fee calculator and inform billing department of appropriate charges * Contact customers, physician offices, and sales representatives to relay and/or obtain insurance information and/or additional documentation to assist with seeking reimbursement and coordination of benefits Required/Preferred Education and Experience * High School Diploma required * Associate's Degree or Bachelor's Degree in nursing, business, or other related field preferred * A minimum of 2 years insurance verification experience required OR internal candidates with a minimum of 1 year experience supporting medical providers or patients in a phone queue. Knowledge, Skills and Abilities * Superior communication; both verbal and written * Strong customer service skills * Proficiency in navigating several software systems concurrently * Aptitude to handle multiple tasks simultaneously under strict deadlines * Attention to detail * Superior organizational and time management skills * Ability to communicate policy information in a clear and detailed manner * Proficiency with MS Office Suite Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Talking - Occasionally * Hearing - Occasionally * Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The hourly pay rate for this position is: $19.00 to $25.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
    $19-25 hourly Auto-Apply 5d ago
  • V104 Intake Specialist | Intake and Scheduling Coordinator

    Flywheel Software 4.3company rating

    Remote welfare specialist job

    For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! : At Job Duck, we are seeking a Intake Specialist who creates a welcoming first impression and ensures each prospective client is guided with clarity and care. In this role, you will be the initial point of contact, coordinating calls, consultations, and essential information so the team can move quickly and confidently. Your daily impact will be felt through organized calendars, timely follow-ups, and accurate documentation that keeps the firm running smoothly. If you thrive in a fast-paced environment, communicate with empathy, and stay detail-oriented under pressure, you'll play a pivotal role in client experience and firm growth. • Salary Range: 1,150 to 1,220 USD Responsibilities include, but are not limited to: • Efficiently answer and direct phone calls; schedule client calls and meetings • Serve as the first point of contact, guiding potential clients through expectations and processes • Assist the team with ministerial tasks and maintain a systematic flow of office communication • Document all interactions and updates in MyCase and Clio Grow with accuracy • Uphold confidentiality and adhere to firm policies and procedures • Process incoming and outgoing mail accurately and promptly • Maintain the office calendar; remind staff of appointments; set up conference rooms • Conduct intakes for potential new clients; schedule consultations; maintain the tracking list of prospects • Provide ongoing customer service to current clients and support various areas of the firm as needed • Coordinate with attorneys and paralegals to ensure timely follow ups and next steps Requirements: Addiontal Job Description • Schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m. PST, with occasional evening and weekend availability • Location: Remote, supporting a California based team • Time zone: PST • Call volume: Manage a high volume of calls, typically 45 or more per day • Software and tools required: • CRM: MyCase • VoIP and Intake: Clio Grow • Internal communication: Slack • Email: Gmail • Calendar: Google Calendar • Productivity: Microsoft Office, Adobe Acrobat, Google Drive • Meetings: Zoom • Security: VPN required • Training and support: Structured onboarding with hands-on training and ongoing alignment during the first 90 days Required Skills • Bilingual Spanish and English required • Exceptional oral and written communication • High energy, enthusiastic, and empathetic • Detail-oriented with strong organization and time management • Dependable, punctual, and consistent • Professional, positive, and client centered demeanor • Proficient with Microsoft Office and comfortable using Mac products • Ability to manage high call volume and multitask calmly • Availability for nights and weekends as needed Work Shift: 9:00 AM - 6:00 PM [PST][PDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
    $29k-41k yearly est. Auto-Apply 12d ago
  • Client Intake Specialist

    Frost Brown Todd LLP 4.8company rating

    Welfare specialist job in Columbus, OH

    Job Description Frost Brown Todd LLP is currently seeking a full-time Client Intake Specialist to join our firm. This individual will be responsible for reviewing electronic new business intake forms submitted in connection with new business for existing and new firm clients, conducting searches of the Firm's conflicts database, and reviewing, processing and reporting the results of such searches using designated software and email. Key Responsibilities: Review, analyze and process electronic client intake forms. Conduct conflicts searches in firm database. Review and process information gathered from conflict searches and generate report of same. Prepare summary of conflict search results. Identify and report to Senior Client Intake Manager performance issues with client intake and conflicts software. Work closely with the billing group to maintain up to date records in database, i.e., address, billing attorney, originating credit, etc. Communicate with the Firm's Conflicts Attorneys, Senior Client Intake Manager, Conflicts Counsel, firm attorneys and legal practice assistants regarding information on client intake forms and conflicts search reports. Regular, predictable and punctual attendance at the designated worksite. In person interaction with other FBT personnel, clients and/or representatives at the worksite. Job Requirements: Bachelor's Degree preferred, or equivalent combination of education and relevant experience. Three years of experience in research. Ability to formulate searches so as to obtain relevant results from electronic database. Ability to synthesize complex or diverse information, to collect and research data and to use intuition and experience to analyze data. Ability to provide customer service is essential to this position. Must be able to respond promptly and professionally to requests for service and assistance from all levels of employees, occasionally in difficult or emotional situations. Ability to communicate clearly with all levels of business professionals, including attorneys and non-attorney business professionals. Ability to write clearly and informatively (mainly in conflicts report summaries and email). Detail oriented with strong data entry skills. Ability to read and comprehend written information, including simple instructions, short correspondence, and memos. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and to deal with problems involving several concrete variables in standardized situations. Proficient with Microsoft Office products such as Word, Outlook and also having database experience. Ability to deliver exceptional client service, demonstrate flexibility, adapt to changes, and to work in a team-oriented environment Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.
    $35k-43k yearly est. 30d ago
  • Care Team Intake Specialist

    Synapticure Inc.

    Remote welfare specialist job

    About SynapticureAs a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer's, Parkinson's and ALS. The RoleDrives clinical and administrative support functions across the market, such as customer service, scheduling, registration, referrals, and prior authorizations. Serves as a Synapticure's representative to our members, external healthcare organizations, payer partners, and other partners to ensure that our members have the care and assistance they need to thrive. Job Duties - What you'll be doing Engagement-Manages new patient intake calls-Obtain brief medical history Obtain details of current/past medical provider-Gather insurance information Schedule and manage appointments per protocol or at the direction of the care team-Schedule clinical appointments-Track scheduling tasks and ensure execution by due date-Meet minimum required appointments scheduled daily-Follow all proper scheduling policies and procedures-Reschedule members who cancel, no show, or request to reschedule appointments send appointment reminders and confirmation-Manage related correspondence (e.g., document calls and texts) Completes FMLA forms Operations and Follow-Up-Partner with the care team to complete visit-related tasks-Request and obtain medical records from health plans and external providers and organizations per protocol-Obtain completed member forms (e.g., consents and HIPPA forms)-Review medical records to ensure all necessary components of the medical record are available for appointments-Conduct eligibility checks-Communication tasks; Manage faxing tasks, including assignment of received faxes, Coordinate outgoing member communications, including standard mailings, news and member resources, Other printing/mailing/faxing as needed-Utilize our care facilitation and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources-Generate and communicate standard reporting as needed-Fulfill other duties to support member care and operations as assigned Requirements - What we look for in you HS Diploma or equivalent Knowledge of healthcare operations Medical Assistant or equivalent Experience handling and reviewing medical records. Experience in a startup or organization that has experienced rapid growth and change. Experience in coordinating and managing referrals. Exceptional communication skills. Experience with EHR systems, Mac, and GoogleExperience with patient communication (ie scheduling and coordinating care) Basic knowledge of frequently prescribed medications This position is remote and work would be based in your home. The necessary technology would be provided to work out of your home. Salary and Benefits:Position is full time/exempt with competitive salary and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate's level of experience.
    $30k-44k yearly est. Auto-Apply 50d ago
  • Intake Specialist (Client Service Sales) - Remote

    Heard & Smith 3.8company rating

    Remote welfare specialist job

    Intake Specialist (Client Service - Sales) Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life! Fast-paced, professional environment; Fulfilling, challenging, and rewarding; Great team environment; Paid Holidays, Accrued Paid Time Off (FT only); Great Medical Benefits Package (FT only); Wellness Program (FT only); Competitive Salary $14.50-$16.50 per hour DOE 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!) As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration. In this role you will: Build the initial client relationship and confidence in our firm with every prospective client interaction Take 150 - 200 calls per day in a professional inbound/outbound call center environment Sign up 4 new cases per day to the firm Be expected to meet occupancy and adherence goals Be expected to maintain a minimum call quality score of 90% Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained Solve problems and maintain confidentiality Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately To be successful as an Intake Specialist you will need: High School Diploma; Degree preferred; or equivalent combination Call center and customer service experience Strong people skills Excellent telephone, communication, and active listening skills Ability to meet performance standards whether in office or working remotely from home Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily Minimum 40 WPM typing speed Multi-tasking skills and the ability to work well under pressure Detail oriented Excellent spelling and grammar Problem analysis and problem-solving Self-motivated, self-disciplined, able to work with little supervision Reliability and dependability Ability to work in fast paced environment Ability to work in a confidential environment always maintaining client confidentiality Has professional manner and high energy level, exhibits a positive attitude Strong organizational skills Good time management skills Accepts new ideas and challenges and is highly motivated Ability to work well with others as a team Ability to work remotely from home as needed per business needs (see remote requirements) Sales experience a plus Fluent Spanish a plus Minimum Requirements for a Remote Home Office Intake Specialist: Computer with up-to-date operating system (No Macs, Chromebooks, Tablets) Camera - internal to computer or external Fast internet connection (20MB+) Wired Ethernet cable Internet connection in your home office Land line telephone or good cell phone signal in home office Quiet, private home office with no distractions during business hours Reside in Texas
    $14.5-16.5 hourly Auto-Apply 47d ago
  • Bilingual Intake Specialist (Global)

    Crisp Recruit

    Remote welfare specialist job

    Are you the orchestrator of order in a fast-paced legal setting, adept at maintaining the harmony between client communication and administrative precision? Do you thrive when handling a steady flow of intake calls, ensuring potential clients feel heard, supported, and guided with professionalism? Is your meticulous attention to detail matched by your ability to keep clients engaged and cases moving forward? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email **************** only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** The Law Offices of Jeremias E. Batista, LLC is a boutique bankruptcy and debt relief law firm headquartered in New Jersey, with expansion into Fort Lauderdale, Florida underway. Attorney Jeremias Batista has built his practice around guiding individuals and families through some of life's most stressful financial challenges. Known for hands-on client care and detail-driven advocacy, the firm also maintains a small personal injury caseload and referral network. What sets the firm apart is its balance of professional excellence with accessibility. Clients receive compassionate counsel directly from Jeremias, supported by a lean, dedicated team that values precision, respect, and responsiveness. With over 15 years of experience serving the community, the firm continues to grow by focusing on personalized representation rather than high-volume case turnover. We are hiring two Intake Specialists to be the first point of contact for potential clients. In this role, you'll answer inbound calls, walk callers through a structured intake questionnaire, complete digital intake forms, and seamlessly transfer qualified leads to the attorney. You'll also handle follow-up tasks, document collection, and appointment scheduling to support bankruptcy case progression. This position is fully remote, ideal for professionals in the Philippines or Latin America who bring strong communication skills, customer service experience, and attention to detail. What you'll do: Client Intake Calls: Answer 5-10+ daily inbound calls, follow the structured questionnaire, and complete intake forms with accuracy. Case Transfer: Submit completed forms into the system and smoothly transfer qualified calls to Attorney Batista. Clerical Support: Perform document collection, appointment scheduling, and secondary case write-ups as part of the bankruptcy filing process. Follow-Up Coordination: Check in with potential and current clients, ensuring required documents are received and appointments are confirmed. Bilingual Advantage: Communicate effectively with English and Spanish-speaking clients when applicable. Collaboration: Support the attorney and virtual paralegal by providing accurate intake data that drives case strategy. What we're looking for: Customer Service Background: Prior intake, call center, or customer service experience is strongly preferred. Detail-Oriented & Accurate: Ability to capture client information precisely-small errors can impact case outcomes. Strong Communicator: Professional, clear, and empathetic phone manner. Tech-Savvy: Comfortable using digital forms, Zoom, and basic office software. Language Skills: English fluency required; Spanish proficiency is a MUST. Adaptability: Ability to manage downtime productively with clerical tasks. Legal/Bankruptcy Knowledge: Not required, but prior legal, medical billing, or administrative support experience is beneficial. Why you should work here: Hands-On Training: Shadow Attorney Batista and receive mentorship in client interaction and bankruptcy process fundamentals. Impactful Work: Play a key role in helping people facing serious financial stress find relief and hope. Professional Development: Access to Crisp Academy training modules for six months to strengthen skills and knowledge. Growth Potential: As the firm expands, strong performers will have opportunities for increased responsibility. Additional perks: Compensation: $1,000-$1,300 USD per month, based on experience. Flexible Benefits: Discretionary bonuses and wellness perks may be offered (such as health stipends or book club participation, already extended to current staff). Work-Life Balance: Standard schedule of 9 AM-5 PM EST, Monday-Friday. At the Law Offices of Jeremias E. Batista, you're not just answering phones-you're the first voice clients hear when they reach out for help. Your role provides dignity and clarity during a difficult time in their lives. If you want to be part of a small but growing team where your work has a direct impact, we'd love to hear from you.
    $1k-1.3k monthly Auto-Apply 13d ago

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