Well Care Health Jobs

1. Assesses, interprets, plans, implements, and evaluates orientation for all newly employed personnel. 2. Assists program development with appropriate staff education activities. 3. Appropriately communicates and documents information in accordance with agency policies and procedures and discipline specific guidelines. 4. Contributes to program effectiveness. 5. Analyzes clinical quality of care provided through completion of focused audits. 6. Analyzes the agencies regulatory compliance through completion of focused audits. 7. Analyzes the agencies compliance with financial standards through completion of focused audits. 8. Participates in performance improvement activities by collaborating with clinical operations teams regarding audit findings and assisting in the development of corrective action plans. 9. Organizes and performs work effectively and efficiently. 10. Maintains and adjusts schedule to enhance agency performance. 11. Demonstrates positive interpersonal relations in dealing with all members of the agency. 12. Maintains and promotes customer loyalty. 13. Effectively demonstrates the mission, vision, and values of the Agency on a daily basis. 14. Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation. 1.0 30% QUALITY OF WORK: 1.1 8% Assesses, interprets, plans, implements, and evaluates orientation for all newly employed personnel as evidenced by: Ensures that the orientation program includes all required components in accordance with applicable law, regulations, and accreditation standards. Enhance onboarding of new staff and enhance competency through defined educational programs Develops realistic and measurable learning objectives to meet the needs of individuals in orientation. Communicates pertinent information about the identified skills and ongoing learning needs of new staff to the manager/preceptor to provide a smooth transition from the classroom to the specific clinical orientation. Maintains accurate and timely records of completed orientation activities on the orientation check list and routes to the appropriate coordinator. Initiates the skills competency checklist during orientation and assists staff to identify and maintain accurate and timely documentation of competency in all critical skills. 1.2 6% Assists with program development with appropriate staff education activities as evidenced by: a. Annual educational needs assessment b. Quality improvement data c. Feedback from the Director and Coordinators d. Skills assessments e. Orientation and in-service evaluations a. BLS instruction b. TB skin testing c. Advanced directives d. Safety (fire hazard, communication, emergency preparedness, workplace violence, etc.) Gathers and analyzes data from the following sources to identify ongoing educational needs Uses adult learning principles to plan and provide in-services which are relevant to the learning needs of the staff, the health needs of the patients and the goals of the agency. Involves persons knowledgeable of the content area in planning, conducting, and evaluating in-service programs. Uses teaching methods which are appropriate for achieving stated objectives. Ensures that hospice aides receive 12 hours of in-service each year (12-month period) in accordance with applicable laws and accreditation standards. Promotes professional growth of coworkers by sharing specialized knowledge and by being available as a resource. Assists with mandatory annual education programs in accordance with applicable regulations and accreditation standards appropriate to the staff members position including but not limited to: 1.3 3% Appropriately communicates and documents information in accordance with agency policies and procedures and discipline specific guidelines as evidenced by: Informs staff and management team of educational opportunities which meet mandatory and other identified needs. Maintains accurate records of in-service programs' agenda, objectives, handouts, and attendance records. Communicates all policy and procedure revisions and developments to appropriate staff and contractors. 1.4 3% Contributes to program effectiveness as evidenced by: Collaborates in continuing performance improvement in response to audit deficits and clinical breakdowns. Participates in branch management and IDG meetings and provides staff development opportunities as recommended. Enhance staff competency through ongoing educational materials/in-service opportunities. Participates in annual branch skills evaluation and identifies employee opportunities. Collaborates/educates on the development of patient/staff educational materials. 1.5 5% Facilitates improvement of agency performance by participating in communication of audit results and development of corrective action plans with clinical operations teams. Communicates audit results to the identified key stakeholders at appropriate time intervals to provide clinical leadership (and other leadership as needed) insight into clinical and compliance performance. Meets regularly with key stakeholders responsible for target of audits to develop corrective action plan for any items below goal. Maintains pertinent data to facilitate a successful accreditation or regulatory survey at all times. 1.6 5% Analyzes agency performance through completion of monthly reoccurring focused audits: Completes accurate review and audit of clinical records to monitor the clinical quality being documented and delivered by Hospice staff. Completes focused audits as requested to evaluate compliance with specialty programs, targeted initiatives or other items as directed by agency leadership. Ensures compliance standards set by state, accrediting organization, federal and other governing bodies are met through completion of accurate audits. Compiles the results of audit findings in the requested format for easy distribution to leadership and review. 2.0 30% PRODUCTIVITY/USE OF TIME: 2.1 20% Organizes and performs work effectively and efficiently as evidenced by: Participating in continuous performance improvement and completing all required educational programs for the Agency and profession. Recognizing and performing duties in an independent manner. All audits completed by established timeline (monthly, quarterly, or weekly) Initiates corrective action plans for deficiencies identified in audits within one (1) month of the identification of the deficiency Accepting personal responsibility for the completion and quality of work outcomes. Meeting assigned deadlines. Meeting productivity expectations. Maintaining a clean and safe environment. 2.2 10% Maintains and adjusts schedule to enhance team performance as evidenced by: Works efficiently to meet the education needs of the hospice service line while also remaining up to date on audit requirements. Reporting to work on time and returning promptly from errands, breaks, and meals. Managing personal work schedule and time off to promote smooth agency operations. Assisting other team members to ensure completion of all work assignments. Demonstrating flexibility with changing workload/assignments. 3.0 20% TEAM WORK: 3.1 20% Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by: Communicating in a positive and productive manner. Demonstrating respect for team members. Managing stress and personal feelings without a negative impact on the team. Maintaining positive attitude about assignments and team members. Promoting professional / personal growth of co-workers by sharing knowledge and resources. Working collaboratively and cooperating with other agency employees. Responds to all employees in a courteous, sensitive, and respectful manner. 4.0 20% MISSION, VISION, VALUES: 4.1 10% Maintains and promotes customer loyalty. Responds to all customers in a courteous, sensitive, and respectful manner. Abides by the confidentiality and ethics policies of Well Care. Participates in community outreach activities that promote goals and objectives of the agency. 4.2 10% Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation as evidenced by: Practicing personal cost containment by responsible use of equipment, supplies, and resources. Completing the review period without a formal disciplinary action. Presenting a clean and neat appearance in personal attire and one's work area. Performing his / her job in accordance with documented procedures established to maintain the safety and health of patients, employees, and visitors and report any exposure to the appropriate Manager in a timely manner. JOB SPECIFICATIONS 1. Education: Graduate from an accredited or approved school of nursing. BSN preferred. 2. Licensure / Certifications: Current license to practice professional nursing in the state of North Carolina. 3. Experience: Minimum of 1 year medical-surgical or nursing home experience and at least 1 year hospice experience. Prior experiences that would encompass clinical, teaching, and supervisory practice within a large nursing service organization would be advantageous. 4. Essential Technical / Motor Skills: Current knowledge of fundamental medical-surgical and hospice nursing principles and practice. Must possess excellent clinical nursing skills. Knowledge of the principles of adult learning. Knowledge of standards of medical record keeping. Ability to speak clearly and effectively before small and large groups. Ability to communicate both orally and in writing and be literate in the English language. Ability to use hands to grasp type or write, use PC applications. 5. Interpersonal Skills: Excellent interpersonal skills including the ability to interact and communicate in a professional and tactful manner with coworkers and other staff in the Medical Center. 6. Essential Physical Requirements: Ability to stand or sit for extended periods of time when orienting/training. Requires ability to stoop or kneel, bend, lift, push, reach with hands/arms when supervising/precepting staff in patient care activities. Able to lift up to 50 lbs. and push/pull equipment. 7. Essential Mental Abilities: Ability to analyze data to identify staff and agency learning needs. Ability to systematically assess, plan, implement, and evaluate orientation and training activities. Ability to teach staff of varying educational backgrounds. Demonstrate long- and short-term memory. High level problem solving and reasoning skills to assist staff in patient care planning and problem resolution. 8. Essential Sensory Requirements: Ability to use sight to assess, plan, implement and evaluate orientation and training activities. Ability to use sight to assess patients/provide patient care when precepting new employees. Ability to use hearing to communicate with staff and patients and to auscultate lung sounds, bowel sounds, hear alarms, etc. 9. Exposure to Hazards: Potential for exposure to blood and body fluids, sharps, and infectious diseases. May be exposed to dangerous animals and traffic hazards while home visiting. May encounter patients and other situations which present a potential threat to personal safety. May encounter temperature changes and weather extremes. 10. Hours of Work: Full-time, salaried position. Occasional need for flexible hours to meet educational needs of staff and the agency. 11. Must have a valid driver's license and an operational vehicle.

The RN Staff Nurse is responsible for providing patient care in collaboration with the healthcare team while ensuring adherence to established standards. This role requires assessment, planning, implementation, and evaluation of patient care, with a strong preference for a BSN education. Candidates should possess at least one year of nursing experience, with specific requirements for those applying for operating room positions. Complete a brief survey to help us determine if you're a great match for this opportunity! Responsibilities Responsible for patient care within an assigned department/unit and participates as a member of the health care team in cooperation with and under the direction of the clinical manager or designee as defined by the relevant Standards and Scope of Practice for the Registered Nurse. The RN Staff Nurse assesses, analyzes, plans, implements and evaluates patient care following established patient care standards for Legacy Health System including those for patient assessment and transfer. Qualifications Education: As required by licensure. BSN or degree in progress strongly preferred. BSN may be required for specific assignments; experienced RNs without a BSN may be hired based on clinical experience with approval of the site CNO. Experience One-year registered nursing experience or completion of either the Legacy Health RN Residency program or a nursing program that is equivalent in content, curriculum and duration. Additional clinical experience requirements may vary dependent upon the specific department in which the position is utilized. • Two years of OR RN experience required; ability to scrub preferred. • Must be available to meet the 30-minute call time. • Call schedule will be every 5th weekend 7AM Sat - 7 AM Monday • 3 week nights every 6 weeks 11PM - 7AM Knowledge/Skills • Demonstrated ability of positive interpersonal and communication skills with colleagues, patients, families, physicians and the community. • Keyboard skills and ability to navigate electronic systems applicable to job functions. Legacy's Values In Action • Follows guidelines set forth in Legacy's Values in Action. • Equal opportunity employer/vets/disabled. Licensure • Current applicable state RN license required. • AHA BLS for Healthcare Providers. Keywords: RN Staff Nurse, patient care, healthcare team, nursing experience, BSN, assessments, clinical skills, operating room nurse, Legacy Health, Registered Nurse

Making life better - for your team, your patients, your community. If that defines everything you do, and if you want to empower others to do the same, you may belong at Legacy managing the a team of professionals providing customer service to patients regarding their bills and financial requirements. Guiding patients toward important financial decisions while being sensitive to difficult or stressful circumstances is an important aspect of the care we provide. If you share this commitment, we'd like to talk to you. This is a hybrid-remote position - incumbents, who reside in Oregon or Washington only, may work at an assigned Legacy Health location, and other days may work remotely at home, on the road or in a satellite location for the remainder of their workweek. All new hires are required to come to a designated Legacy Health office location in Portland, Oregon prior to their start date for a new hire health assessment and to complete new hire paperwork. Responsibilities We are seeking a dynamic and experienced Hospital Billing Manager to join our team. The ideal candidate will be responsible for overseeing the hospital's billing operations, ensuring accuracy, compliance, and efficiency in all billing processes. This role is crucial in maintaining the financial health of our institution and requires a detail-oriented professional with strong leadership skills. The Hospital Billing Manager must excel in payor management, leveraging data to drive conversations and escalations, and possess strong lean thinking and problem-solving skills. Additionally, experience with Epic and AR management is essential to ensure the smooth operation of billing processes and the financial stability of the system. Manages the daily operational activities of the department in alignment with the mission, values, and objectives of the department and organization. Participates in the recruitment, interviewing, selection, training, and evaluation of staff. Assesses technical and professional education needs of the staff and develops or provides educational resources to meet those needs. Assigns workloads and monitors quantity and quality of work. Determines and/or manages business priorities. Develops and implements policies and procedures to insure efficient and effective delivery of services in the department. Identifies and resolves issues affecting the delivery of services. Monitors the department's operating budget. Approves or monitors expenditures, purchases and other actions to insure compliance with budget guidelines. Demonstrates knowledge of applicable statutory, regulatory and administrative requirements relative to departmental operations/accreditation. Qualifications Education: Bachelors Degree in business or related field, or equivalent experience required, plus 5 years progressively more responsible experience in Admitting and Patient Business Services preferred. Experience: Management experience with a thorough knowledge of operations, including staffing and scheduling, budget management, and workflow planning required. Five years experience in supervision or management of accounts receivable in a health care environment, including experience in billing, collections, electronic billing systems and customer service required. Skills: Ability to manage a broad span of control through implementation of a self-directed team approach. Strong communication and leadership skills, and a willingness to lead by example. Interpersonal skills to be sensitive to the patient's needs while communicating Legacy's needs. Ability to work with insurances and regulatory agencies. LEADING AT LEGACY Demonstrates the ability to act consistently with Legacy's Values in Action, exemplifies our core organizational values, and exhibits the leadership competencies outlined in Leading at Legacy. Equal Opportunity Employer/Vet/Disabled Pay Range USD $48.59 - USD $73.35 /Hr.

div class="job-preview-details" divp /ppemstrong Join our award winning culture as we support members in your area!/strong/em/ppbr//ppstrong /strong/pp The Residential Services Manager is responsible for establishing and managing strong partnerships with new and existing residential service providers, community agencies and community representatives to ensure an adequate and high-quality provider network exists for Lakeland Care Members. This is accomplished through development of an adequate and diverse residential provider network, establishing residential and member specific rates, ongoing evaluation of residential utilization and rate trends. The Residential Services Manager is responsible for ensuring that the Residential Services Team is supporting an environment in which Lakeland Care, Inc. (LCI) providers thrive, and develop innovative, cost-effective ways to provide services. In addition to supporting external providers, this role is essential in supporting internal stakeholders to ensure members have timely access to needed provider resources. This role is also responsible for ensuring policies are developed, followed, and modified as needed. /ppbr//pp The Residential Services Manager has a multi-county focus and works closely with the Provider Relations and Quality Manger, Care Management Program Managers, and the Provider Relations Senior Manager to ensure all LCI Residential Services staff communicate and practice a consistent and cohesive approach to providers and staff throughout LCI's service regions./ppbr//ppstrong Responsibilities amp; Competencies:/strong/pulli Support the Provider Relations division by managing and providing guidance to the Residential Services Supervisor, Residential Development Specialist, and the Provider Relations Assistant. /lili Demonstrate understanding of Service Provider Contracting, regulatory requirements for residential settings, the DHS Family Care Contract, Service Rates, and ramifications of decisions./lili Maintain awareness of organizational interests and ensure that Service Provider Contracts include required elements and support LCI's needs./lili Provide education and support regarding the Family Care program, regulatory requirements, and industry trends./lili Coordinate activities with network and non-network providers to ensure availability of appropriate services. Ensure that natural community resources are available within the network./lili Strong interdivisional collaboration and communication including Quality and Care Management divisions related to needs of members, interpretation of data, and action steps required./lili Use cost and utilization data to drive decision making. Develop and analyze proactive indicators to address changing and emerging needs of members./lili Review, monitor, and develop sustainable Rate Methodologies for residential services./lili Work towards continuous improvement by evaluating systems, giving honest and timely feedback, and being open to supporting organizational change./lili Ability to organize, facilitate, and contribute to LCI stakeholder and provider meetings/forums, and represent LCI at professional events (internal and external.)/lili Respond constructively to demanding situations, make high impact decisions, and appropriately resolve conflict./lili Influence others through positive reinforcement, teamwork, and content knowledge./lili Motivate and lead a high-performing team; attract, recruit, and retain employees while providing mentoring and professional development./li/ul/div div class="job-listing-header"Requirements/div div data-bind="html: Job.Requirements"ulli Bachelor's degree in Accounting, Business, Social Work, Healthcare Administration, other related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities). /lili Minimum of six (6) years leadership experience in the health care, long-term care, or health insurance industry. Two (2) to four (4) years of experience in contract negotiation supporting purchaser-provider business relationships, preferably in long-term care or acute and primary health care./lili Analytical skills in health care financial and utilization data./lili Knowledge of the service provider industry, subcontracting, and licensing and regulatory systems; and knowledge of provider network contracting in a managed care model preferred./lili Knowledge of federal and state rules and regulations of Medicaid/Medicaid waiver programs. /lili Demonstrated knowledge of managed care principles./lili Demonstrated ability to read, analyze, and interpret business documents and advanced professional communications. /lili Ability to work within time constraints and maintain attention to detail./lili Ability to respond effectively to sensitive inquiries and situations. /lili Demonstrated ability to communicate with diverse segments of the general population and professional community./lili Excellent verbal and strong written communication skills are required. /lili Outstanding organizational skills with the ability to juggle multiple responsibilities required./lili Experience, training, skills and/or aptitude in the following areas are desired: mediation and negotiations; analyzing and interpreting data for the purpose of strategic planning and system implementation; and addressing groups, administering training, and giving presentations./lili Current driver's license, acceptable driving record and proof of adequate insurance required./li/ulp This job posting describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive and is subject to change by the employer as the needs of the employer and requirements of the position change./ppbr//ppemstrong Our Mission/strong/em/ppemstrong Empowering individuals. Strengthening communities. Inspiring futures./strong/em/ppbr//ppemstrong Our Vision/strong/em/ppemstrong To create a world we all want to live in./strong/em/ppbr//ppemstrong Our Core Values/strong/em/ppemstrong Kindness - We believe kindness is always possible and that no compassionate act is ever wasted./strong/em/ppemstrong Inclusion - We believe that open hearts and open minds are the only path to a brighter future./strong/em/ppemstrong Trust - We believe that honesty is still in style and that promises still have power./strong/em/ppbr//ppem Lakeland Care is a Top Workplace award winning Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services to eligible elders and individuals with physical and intellectual or developmental disabilities. /em/ppem We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify./em/p/div /div

Work for the best. Learn from the best. Be the best. Do you want to make a difference in the lives of others and at the same time love going to work every day? If so, Well Care Health is the place for you. Family-owned and operated for over 34 years, Well Care Health has the resources to provide employees with the technology and resources they need while creating an exceptional work environment that focuses on family values and lifelong learning. Our team of over 1,000 experienced clinicians and administrative leaders believes that patients come first and takes pride in being five-star rated for patient care quality. Our day-to-day decisions are driven by this belief and our Well Care guiding principles, including integrity, commitment to the highest standards, humility, accountability, and hiring and developing the best! Works under the supervision of the Regional Manager of Business Development. Responsible for implementing the sales and marketing plan in their designated region. Participates in the development of the sales and marketing plan. Responsible for achieving or exceeding budgeted level of admissions in all programs through effective sales techniques, identifying new sources of referrals and opportunities in the territory, developing relationships with referral sources, increasing public awareness of the agency. Represents the agency in community events. Provides direct education regarding home care services to referral sources, physicians, and the community. Serves as a resource for staff. Performs other duties as assigned. PRIMARY JOB DUTIES 1. Increases public awareness of the agency. 2. Maintain effective, productive relationships with area referral sources. 3. Organizes and performs work effectively and efficiently. 4. Maintains and adjusts schedule to enhance team performance 5. Demonstrates positive interpersonal relations in dealing with all members of the agency. 6. Maintains and promotes customer loyalty. JOB SPECIFICATIONS 1. Education: HS Diploma. Associates or bachelors degree preferred. 2. Licensure / Certifications: LPN or RN license preferred. 3. Experience: Three years sales/marketing experience, preferably in health care. Prior experiences encompassing customer service, community relations or physician relations would be advantageous. Proven track record of effectively increasing business. 4. Essential Technical / Motor Skills: Current knowledge of home health practice and Medicare coverage guidelines preferred. Ability to speak clearly and effectively before small and large groups. Ability to communicate, both orally and in writing, and be literate in the English language. Hand/eye coordination to drive automobile, must be able to write, use the telephone and read. 5. Interpersonal Skills: Must possess excellent oral communication and effective listening skills. Ability to develop and maintain working relationship with patient, staff and public. 6. Essential Physical Requirements: Extensive walking in facilities. Ability to sit/stand for extended periods of time. Must be able to stoop, bend, sit, drive an automobile, and withstand extreme temperature changes. 7. Essential Mental Abilities: Working knowledge of Medicare/Medicaid guidelines and ability to interpret, agency, state, and federal regulations. Ability to deal effectively with stressful situations. Ability to organize and prioritize, learn new skills and techniques in patient care delivery. Able to learn and use supportive services. 8. Essential Sensory Requirements: Must be able to see, hear, and speak to effectively communicate. 9. Exposure to Hazards: Infrequent exposure to blood/body fluids. Exposure to allergies such as dust, smoke, cigarette smoke, fumes. May encounter temperature changes and weather extremes. Potential for traffic hazards while en route to referral sources, presentations, group meetings, etc. 10. Hours of Work: Full time salaried position. Hours normally 8:00 a.m. to 5:00 p.m. Occasional need for flexible hours. 11. Population Served: Adolescents, adults, geriatrics, and pediatrics. 12. Must have a valid North Carolina driver's license and an operational vehicle.

1. Assesses, interprets, plans, implements, and evaluates orientation for all newly employed personnel. 2. Assists program development with appropriate staff education activities. 3. Appropriately communicates and documents information in accordance with agency policies and procedures and discipline specific guidelines. 4. Contributes to program effectiveness. 5. Organizes and performs work effectively and efficiently. 6. Maintains and adjusts schedule to enhance agency performance. 7. Demonstrates a daily commitment to the values of the agency. 8. Demonstrates positive interpersonal relations in dealing with all members of the agency. 9. Maintains and promotes customer loyalty. 10. Effectively demonstrates the mission, vision, and values of the Agency on a daily basis. JOB SPECIFICATIONS 1. Education: Graduate from an accredited or approved school of nursing. BSN preferred. 2. Licensure / Certifications: Current license to practice professional nursing in the state of North Carolina. 3. Experience: Minimum of 1 year medical-surgical or nursing home experience and at least 1-year home health experience. Prior experiences that would encompass clinical, teaching, and supervisory practice within a large nursing service organization would be advantageous. 4. Essential Technical / Motor Skills: Current knowledge of fundamental medical-surgical and home health nursing principles and practice. Must possess excellent clinical nursing skills. Knowledge of the principles of adult learning. Knowledge of standards of medical record keeping. Ability to speak clearly and effectively before small and large groups. Ability to communicate both orally and in writing and be literate in the English language. Ability to use hands to grasp type or write, use PC applications. 5. Interpersonal Skills: Excellent interpersonal skills including the ability to interact and communicate in a professional and tactful manner with coworkers and other staff in the Medical Center. 6. Essential Physical Requirements: Ability to stand or sit for extended periods of time when orienting/training. Requires ability to stoop or kneel, bend, lift, push, reach with hands/arms when supervising/precepting staff in patient care activities. Able to lift up to 50 lbs. and push/pull equipment. 7. Essential Mental Abilities: Ability to analyze data to identify staff and agency learning needs. Ability to systematically assess, plan, implement, and evaluate orientation and training activities. Ability to teach staff of varying educational backgrounds. Demonstrate long- and short-term memory. High level problem solving and reasoning skills to assist staff in patient care planning and problem resolution. 8. Essential Sensory Requirements: Ability to use sight to assess, plan, implement and evaluate orientation and training activities. Ability to use sight to assess patients/provide patient care when precepting new employees. Ability to use hearing to communicate with staff and patients and to auscultate lung sounds, bowel sounds, hear alarms, etc. 9. Exposure to Hazards: Potential for exposure to blood and body fluids, sharps, and infectious diseases. May be exposed to dangerous animals and traffic hazards while home visiting. May encounter patients and other situations which present a potential threat to personal safety. May encounter temperature changes and weather extremes. 10. Hours of Work: Full time, salaried position. Occasional need for flexible hours to meet educational needs of staff and the agency. 11. Must have a valid North Carolina or South Carolina driver's license and an operational vehicle.

1. Performs or assists patients to perform personal care activities as ordered on the Aide Plan of Care. 2. Performs health related tasks under the direction and supervision of the registered nurse, physical therapist, occupational therapist or speech therapist. 3. Documents appropriate information on patient care record. 4. Takes measures to protect patient rights and safety. 5. Contributes to program effectiveness. 6. Organizes and performs work effectively and efficiently. 7. Maintains and adjusts schedule to enhance agency performance. 8. Demonstrates a daily commitment to the values of the agency. 9. Demonstrates positive interpersonal relations in dealing with all members of the agency. 10. Maintains and promotes customer satisfaction. 11. Effectively demonstrates the mission, vision and values of the Agency on a daily basis. JOB SPECIFICATIONS 1. Education: High school diploma or equivalent. Completion of Nurse Assistant Certification course. 2. Licensure / Certifications: Current listing on North Carolina Division of Facility Services Nurse Aide Registry. 3. Experience: Two years work experience in hospital, nursing home, or home health setting. 4. Essential Technical / Motor Skills: Must be able to demonstrate sufficient dexterity to take patients' vital signs (blood pressure, temperature, etc.) and to measure patient intake and output. Ability to speak clearly for patient communication. Must be able to communicate and be literate in the English language. 5. Interpersonal Skills: Ability to interact positively with patients and patients' families, staff in both verbal and written form. 6. Essential Physical Requirements: Assisting patients with activities of daily living that require frequent pushing, moving, lifting of patients. Frequent positioning of patients, giving baths, ambulating patients requiring much physical effort. Must be able to use hands to handle, feel and grasp. Must be able to use proper body mechanics to lift at least 50 pounds. Requires the ability to stand, walk and sit. Must be able to climb stairs, stoop, kneel and crouch. May require aide to independently push or pull a patient weighing more than 100 lbs. 7. Essential Mental Abilities: The ability to follow detailed and diverse instructions for assisting patients in the daily living routine. Requires long and short-term memory. Must be able to create and follow a daily schedule of visits 8. Essential Sensory Requirements: Utilize vision to assess and care for patients safely and to document information accurately. Utilize hearing to hear alarms and beepers, take blood pressures and effectively communicate with patients, families, and staff. Utilize sense of smell to detect patient changes. 9. Exposure to Hazards: Frequent exposure to blood and body fluids, infectious diseases. May be exposed to dangerous animals and traffic hazards while home visiting. May encounter situations which present a potential threat to personal safety. May encounter temperature changes and weather extremes. 10. Hours of Work: Flexible schedule to accommodate staffing needs which may include weekends/holiday, and on call. 11. Population Served: Patients in all stages of life. 12. Must have valid North Carolina Driver's License and an operational vehicle.

1. Perform department audits 2. Work with our EMR partners to troubleshoot and resolve issues that are impacting revenue 3. Maintaining department protocols and processes to ensure MRS job performance is completed with accuracy and compliance. 4. Observe confidentiality and safeguards all patient related information. 5. Demonstrate a good working relationship within the department and other departments. 6. Provide excellent customer service 7. Effectively demonstrates the mission, vision and values of the Agency on a daily basis. 8. Perform other duties as assigned 1.0 60% QUALITY OF WORK: 1.1 40% Organizes and performs work appropriately and accurately in a timely manner as evidenced by: • Prioritize tasks that impact revenue and patient care as top priority • Utilize EMR reporting to perform work tasks audits for quality and accuracy • Work with our EMR partners to resolve issues impacting patient care and revenue • Observe confidentiality and safeguards all patient related information. • Collaborates with the appropriate department managers when agency professional standards are violated. • Develop and maintain all processes and protocols and ensure they meet all compliance standards. • Monitor all excel sheets and ensure MRS are documenting, performing basic sorting and filtering functions. • Maintain a phone schedule that offers 100% department coverage during office hours. 1.2 20% Provide excellent customer service and good working relationship within the department and other departments as evidenced by: • Responds to internal and external emails/voice mails timely. • Maintains and monitors quality of the content on the department's Microsoft Teams Channels and chats. • Responds to all customers and company employees in a courteous, sensitive and respectful manner. • Maintains confidentiality in all professional areas and considers the needs of clients and their families, other employees, physicians, visitors, and all members of the community in an informative, courteous and compassionate manner. Complies with the Well Care HIPAA Policies and Procedures. 2.0 20% PRODUCTIVITY/USE OF TIME: 2.1 20% Maintains and adjusts schedule to enhance team performance as evidenced by: • Maintain flexibility to support a hybrid work schedule • Recognizing and performing duties in an independent manner. • Facilitates and schedule department meetings • Reports to work on time and returns promptly from errands, breaks, and meals. • Manages personal work schedule and time off to promote smooth agency operations. • Demonstrates flexibility with changes in workload/assignments. • Does not exceed accrued PTO or qualified leave of absence(s). 3.0 20% MISSION, VISION, VALUES: 3.1 20% Maintains and promotes customer loyalty. • Abides by the confidentiality and ethics policies of Well Care Home Health. • In situational leadership, demonstrates the ability to respond positively to changing circumstances to maximize opportunity or minimize potential problem. *Not exceedable JOB SPECIFICATIONS 1. Education: High school graduate with additional post-secondary education preferred. 2. Experience: Minimum of one year experience in medical records preferred with home health experience a plus. A minimum of two years of responsible leadership experience in management or supervisory positions. 3. Essential Technical/Motor Skills: Working knowledge of Excel, Word, E-mail, typing of 30 wpm, basic technical or medical knowledge of home health. Advanced customer service and organizational skills with the ability to per form a variety of tasks efficiently. 4. Interpersonal Skills: Teamwork and communication skills are essential. Demonstrates positive interpersonal relations in dealing with all members of the team 5. Essential Physical Requirements: Long periods of sitting or standing, walking, lifting and carrying files, reaching, stooping, long periods of data entry. 6. Essential Mental Abilities: Ability to concentrate with large volumes of paperwork and data entry, handle pressure of deadlines, good judgement, ability to follow procedures, ability to work independently. 7. Exposure to Hazards: Office environment, toner for office machines, high pitch of printers. 8. Other - Hours of Work: 40-hour week; 8:00 am - 5:00 pm, Monday - Friday. Extended hours may be required during peak workloads or increase in volume.

Under the supervision of the Business Development Manager, this position will assist our Marketing Department with a wide range of marketing activities, including content creation, social media management and market research to advance Marketing initiatives promoting the Lakeland Care brand and services. Essential Competencies: Accountability Showcases an ability to assist in the planning, development, and execution of multi-channel marketing campaigns, ensuring alignment with company goals and target audiences. Design and develop branding materials such as brochures, flyers, presentations, and promotional graphics that align with our brand identity. Critical Thinking Provides content creation & social media engagement through proficiency in brainstorming, creating, and curating engaging content for social media platforms, with a focus on brand consistency, audience engagement, and platform-specific strategies. Monitor and analyze social media performance metrics (engagement, reach, conversion rates) to identify trends and suggest improvements. Commitment to Excellence Demonstrates skill in contributing to the design and production of marketing materials such as brochures, flyers, and newsletters, and website content ensuring consistency with brand voice and strategic goals. Create high-quality images, infographics, and digital assets for social media, website, email campaigns, and other marketing channels. Interpersonal Awareness Showcases strong interpersonal skills for representing the company at local events, promoting the brand through positive customer interactions, and distributing promotional materials to increase brand awareness. Demonstrates self-awareness and is able to conduct self in alignment with LCI's values of kindness, trust and inclusion. Relationship Building Provides assistance with the organization, management, and promotion of events, including coordinating logistics and supporting brand visibility at promotional activities. Collaborate with the marketing team to create engaging social media posts, including carousels, reels, and video content. Organizational Regard Demonstrates and ability to conduct market research and analyze data to identify trends, customer preferences, and market opportunities to support marketing decision-making. Positively promotes LCI's brands and services Work Relationship and Scope: The Business Development Manager provides general direction for this position. Decisions are made within the policies and procedures established by Lakeland Care, Inc. Significant interaction occurs with other professionals, with the company. This position interacts regularly with LCI and LC Plus staff, business professionals, and community stakeholders. Requirements Qualifications: Pursuing a degree in Marketing, Communications, Journalism, Graphic Design, or a similar field. Familiarity with social media platforms and marketing tools is preferred. Strong organizational skills and attention to detail is encouraged. Must demonstrate proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Must have exceptional verbal and written communication skills. Current driver's license, acceptable driving record and proof of adequate insurance required.

The Intake Data Entry Specialist works under the supervision of the Intake Manager, Supervisor. The primary functions of this position are to initiate and facilitate the referral intake process for patients in all stages of life, facilitate the flow of patient information to/from staff nurses, patients, and physicians, and to assist staff with problem solving with a focus on customer service and sales opportunities. Performs other appropriate duties as assigned. PRIMARY JOB DUTIES Enters referrals as they are called or arrive in the office. Collaborates with intake RNs / LPNs for disposition of referrals. Appropriately communicates information according to department policies and procedures. Answers phones as necessary to maintain customer service standards. Organizes and performs work effectively and efficiently. Maintains and adjusts schedule to enhance department performance. Maintains and promotes customer loyalty. Effectively demonstrates the mission, vision, and values of the agency on a daily basis. 1.0 40% QUALITY OF WORK: 1.1 20% Processes referrals as they are called or arrive in the office. Collaborates with intake RNs for disposition of referrals as evidenced by: Reviews incoming referrals and accurately creates electronic file in HCHB within established time frames. Coordinates with liaisons, intake staff and referral sources when missing or incomplete information is received. Keys large volume of highly complex statistical data into the computer with speed and accuracy. Monitors all pending weekend and holiday admission/readmission referrals to determine if packet is complete and episode is started. 1.2 20% Appropriately communicates information according to agency policies and procedures as evidenced by: Takes phone calls from the referral source or patient/family when the primary nurse is not available. Communicates information about anticipated discharges to the appropriate agency personnel in a timely manner, including the anticipated date of discharge and services needed post discharge. Facilitates clarification of information from physicians and/or referral sources. Communicates ideas for improving the referral process to the Intake Manager and follows up as appropriate. Reports unresolved problems in a timely manner. 2.0 40% PRODUCTIVITY/USE OF TIME: 2.1 30% Organizes and performs work effectively and efficiently as evidenced by: Daily maintenance of Forcura documenting on all pending referrals. Referrals are processed into an EMR. Maintains zero complaints from the community on timeliness of answering phones for the intake team. 2.2 10% Maintains and adjusts schedule to enhance team performance as evidenced by: Reporting to work on time and returning promptly from errands, breaks, and meals. Managing personal work schedule and time off to promote smooth agency operations. Assisting other team members to ensure completion of all work assignments. Demonstrating flexibility with changing workload/assignments. Does not exceed accrued PTO or qualified leave of absence(s). 3.0 20% TEAM WORK, MISSION, VISION, VALUES: 3.1 20% Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by: Responding to all customers in a courteous, sensitive and respectful manner. Maintains confidentiality in all professional areas and considers the needs of clients and their families, other employees, physicians, visitors, and all members of the community in an informative, courteous and compassionate manner. Complies with the Well Care HIPAA Policies and Procedures. Managing stress and personal feelings without a negative impact on the team. Completing the review period without any formal disciplinary action. Presenting a clean and neat appearance in personal attire and one's work area. JOB SPECIFICATIONS Education: High School Diploma or equivalent. Secondary education preferred. Licensure / Certification: Not required. Experience: At least two years computer experience, preferably in the field of healthcare. Prior experience in customer service/physician relations preferred. Experience with medical insurance verification required. Essential Technical Skills: Must be able to write, use the telephone, read and speak clearly. Computer literate and demonstrated experience with Microsoft Office. Interpersonal Skills: Must possess excellent communications skills. Ability to develop and maintain working relationships with patients, staff and public. Effective listening skills. Essential Physical Requirements: Ability to sit/stand for extended periods of time. Must be able to stoop, bend, sit, and ability to operate office equipment. Essential Mental Requirements: Ability to deal effectively in stressful situations. Ability to organize and prioritize, learn new skills and techniques. Able to learn and use supportive services. Essential sensory requirements: Visual acuity, touch, hearing and speaking. Other - Hours of Work: Variable Hours Office hours are 8:00 - 6:00 pm., Monday through Friday, possible weekends. Schedule and hours may vary due to assigned schedule at the time of hire. Occasional need for flexible hours to accommodate department needs.

- Increase internal knowledge of marketing the Well Care way with intentional focus on maximizing marketing opportunities to promote growth. - Creation of standardized sales training materials for orientation, programs and ongoing education - Collaborate with the Manager, Communications to develop sales collateral - Development of sales tools and job aids to support Business Development - Coordinate with PH Clinical Manager for standardized annual skills check offs for AE and Sales Managers. - Increasing internal knowledge of clinical programs, along with intentional focus on maximizing marketing opportunities to promote growth. - Collaborate with Sales Managers to identify individual AE educational needs and assist with development of action plans. - Responsible for meeting and/or exceeding referral and admission goals in focused areas as set by VP of Business Development. - Collaborate with Sales Managers to identify key target accounts to promote clinical programs to drive referral volume. - Responsible for meeting and/or exceeding referral and admission goals for clinical programs. - Management of clinical programs, innovative care pilots, and readmission initiatives, including but not limited to accountability to optimize usage, and oversight of key performance indicators (KPI) and goals - Develop training and education for business development team on new and existing programs; while working collaboratively with clinical leaders to promote new and existing evidence based clinical programs and innovative care models that improve engagement with strategic partners to support business growth and incorporate all lines of business, focusing on quality and operational efficiencies across the organization. - Work directly with the Manager of Population Health to review performance and develop/refine the strategy to maximize KPI achievement.- Demonstrates positive interpersonal relations in dealing with all members of the department and the community. - Maintains confidentiality. 1.0 70% QUALITY OF WORK: 1.1 25% Increases public awareness of the agency as demonstrated by: Collaborate with Sales Managers to identify key target accounts to promote clinical programs to drive referral volume. Responsible for meeting and/or exceeding referral and admission goals for clinical programs. Management of clinical programs, innovative care pilots, and readmission initiatives, including but not limited to accountability to optimize usage, and oversight of key performance indicators (KPI) and goals. Develop training and education for business development team on new and existing programs; while working collaboratively with clinical leaders to promote new and existing evidence based clinical programs and innovative care models that improve engagement with strategic partners to support business growth and incorporate all lines of business, focusing on quality and operational efficiencies across the organization. Work directly with the Manager of Population Health to review performance and develop/refine the strategy to maximize KPI achievement. 1.2 5% Interprets and demonstrates knowledge of agency policy, JACHO and regulatory standards for referral sources as evidenced by: Demonstrates a current working knowledge of Medicare, Medicaid and State Grant deadlines. Interprets department policies, procedures and reimbursement guidelines for sales staff and hospital/facility staff. Disseminates JCAHO, Medicaid and Medicare standards regarding agency services for sales staff and referrals sources. 1.3 40% Increase overall sales volume as demonstrated by: Creation of standardized sales training materials for orientation, programs and ongoing education. Collaborate with the Communications Manager to develop sales collateral. Development of sales tools and job aids to support BD. Coordinate with PH Clinical Manager for standardized annual skills check offs for AE and Sales Managers. Increasing internal knowledge of clinical programs, along with intentional focus on maximizing marketing opportunities to promote growth Collaborate with Sales Managers to identify individual AE educational needs and assist with development of action plans. 2.0 10% PRODUCTIVITY/USE OF TIME 2.1 10% Organizes and performs work effectively and efficiently as evidenced by: Participating in continuous performance improvement and completing all required educational programs for the agency and profession. Recognizing and performing duties in an independent manner. Accepting personal responsibility for the completion and quality of work outcomes. Assists other team members to ensure completion of all work assignments. Meeting productivity expectations. Maintaining a clean and safe environment. 3.0 10% TEAMWORK 3.1 10% Demonstrates positive interpersonal relations in dealing with all members of the agency (i.e. co-workers, supervisors, physicians, etc.) as evidenced by: Demonstrating respect for team members. Managing stress and personal feelings without negative impact on the team. Maintaining positive attitude about assignments without negative impact on the team. Promoting professional / personal growth of co-workers by sharing knowledge and resources. Working collaboratively and cooperating with all members of the management team. 4.0 10% MISSION, VISION, VALUES 4.1 10% Maintains and promotes customer loyalty. Responds to all customers in a courteous, sensitive and respectful manner. Abides by the confidentiality and ethics policies of Well Care. Completes the review period without formal disciplinary action. Presents a clean and neat appearance in personal attire and one's work area. Performs his/her job in accordance with documented procedures established to maintain the safety and health of patients, employees and visitors. JOB SPECIFICATIONS - Education: Bachelor's degree required; Master's preferred - Experience: Minimum of three years management experience, three years sales training experience and 10 years of direct sales experience in healthcare required.. Leading remote teams preferred. - Essential Technical Skills: Proficient with Microsoft Office applications including Word, Excel, and PowerPoint. Experience with training program development. Excellent written and verbal communication skills, professional writing and presentation skills. - Interpersonal Skills: Strong interpersonal skills and demonstrated ability to take leadership on multiple projects requiring collaborative, strategic and analytical thinking. - Essential Physical Requirements: Ability to stand, walk and/or sit for extended periods of time. May require bending and stooping. - Essential Mental Requirements: Understanding of healthcare settings and knowledge of Alternative Payment Models a plus - Exposure to Hazards: Noise, potential exposure to blood and blood borne pathogens, body fluids and infectious diseases when marketing in care facilities. - Other - Hours of Work: Monday - Friday, Ability to travel a minimum of 50% - Must have a valid driver's license and an operational vehicle.

1. Complete comprehensive spiritual assessment within five (5) calendar days of patient admission to hospice services, identifying spiritual, emotional, and bereavement needs of the patient and family/caregiver related to the patient's terminal illness. 2. Facilitate the development of the individualized plan of care after completion of the comprehensive assessment to meet identified spiritual needs. 3. Acknowledge and respect the patient's and family/caregiver's beliefs, culture(s), and values related to life's meaning, including suffering and loss, and desire for services/support. 4. Plan periodic memorial services to meet the needs of personnel, volunteers, and community clergy/spiritual counselors working with the hospice team. 5. Consult with and provide education to the hospice interdisciplinary group members and patients and families/caregivers about spirituality and related care and services. 6. Develop and maintain a resource group of clergy to whom specific aspects of spiritual care may be delegated. 7. Demonstrates positive interpersonal relations in dealing with all members of the agency. 8. Effectively demonstrates the mission, vision and values of the Agency on a daily basis. Job Specifications CPE certification, Clinical Pastoral Education is required for this role 1. Education: Graduate of accredited seminary or school of theology 2. Licensure / Certifications: BD, MDiv or equivalent theological degree. Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements 3. Experience: Experience working with death and dying, individuals/family/caregiver. Hospice experience preferred 4. Essential Technical/Motor Skills: Ability to work independently, while collaborating with other team members.Ability to accept different lifestyles, cultures, beliefs, and values 5. Interpersonal Skills: Teamwork and communication skills essential. Ability to accept different lifestyles, cultures, beliefs, and values 6. Essential Physical Requirements: Participate in the provision of 24/7 on-call chaplain services. Frequent reaching, bending, crouching, handling, and repetitive motions. Continuous talking, hearing, sitting/walking/standing. 7. Essential Mental Abilities: Actively participate in quality assessment performance improvement teams and activities. Ability to be a spiritual resource to team members and assist them in their growth or in dealing with their grief. 6. Knowledge of and commitment to hospice philosophy of care 10. Other - Hours of Work: Monday - Friday, some on-call required.

1. Administers prescribed physical therapy treatments to patients in all stages of life. 2. Assists with program development and discipline specific operations efficiently and productively. 3. Appropriately communicates and documents information in accordance to agency policies and procedures and discipline specific guidelines. 4. Contributes to program effectiveness. 5. Organizes and performs work effectively and efficiently. 6. Maintains and adjusts schedule to enhance agency performance. 7. Demonstrates a daily commitment to the values of the agency. 8. Demonstrates positive interpersonal relations in dealing with all members of the agency. 9. Maintains and promotes customer satisfaction. 10. Effectively demonstrates the mission, vision and values of the Agency on a daily basis. JOB SPECIFICATIONS 1. Education: Associate Degree from an accredited physical therapy assistant program. 2. Licensure / Certifications: Licensure in the state in which providing therapy (NC/SC); CPR certification. 3. Experience: Minimum 6 Months. 4. Essential Technical / Motor Skills: Knowledge of physical therapy procedures, ability to manipulate patient care and evaluation equipment, including goniometers, modalities, assistive devices and exercise equipment; ability to properly transfer and guard patients; ability to apply other manual therapy techniques. 5. Interpersonal Skills: Ability to deal with the public, co-workers, patients, families, and physicians in a professional and positive manner. 6. Essential Physical Requirements: Requires significant standing and walking, frequent lifting greater than 50 lbs and transferring patients greater than 100 lbs. Also repeated reaching in front of the body, bending and stooping. Sometimes requires sitting, fine motor manipulation, and pushing and pulling. Occasionally requires reaching overhead and stair climbing. 7. Essential Mental Abilities: Ability to apply physical therapy principles and use professional reasoning to develop appropriate treatment programs. Ability to prioritize duties, learn new skills and techniques in patient care. Ability to learn and use computer technology and supportive services. 8. Essential Sensory Requirements: Ability to see and communicate clearly in order to perform basic therapy techniques. 9. Exposure to Hazards: Noise, congestion, communicable disease, exposure to blood borne pathogens, patient assault, and injury resulting from improper body mechanics, uncooperative patients, families, and community hazards. 10. Hours of Work: 40 hour work weeks, variable Monday-Friday, weekends and holidays as needed. 11. Population Served: Adolescents, adults, geriatrics. 12. Must have a valid North Carolina driver's license and an operational vehicle.

Works under the supervision of the Manager of Compliance and Quality. Analyzes performance improvement, infection surveillance, customer loyalty, risk management, and outcome data. Facilitates recommended action plans. Facilitates ongoing activities to meet accreditation standards and regulatory guidelines. Performs other duties as assigned. PRIMARY JOB DUTIES 1. Analyzes performance improvement opportunities utilizing infection surveillance, customer loyalty, risk management and outcome data. 2. Facilitates activities to meet accreditation standards and regulatory guidelines. 3. Contributes to program effectiveness. 4. Organizes and performs work effectively and efficiently. 5. Maintains and adjusts schedule to enhance agency performance. 6. Demonstrates a daily commitment to the values of the agency. 7. Demonstrates positive interpersonal relations in dealing with all members of the agency. 8. Maintains and promotes customer loyalty. 9. Effectively demonstrates the mission, vision, and values of the agency on a daily basis. JOB SPECIFICATIONS 1. Education: Education: Graduate from an accredited or approved school of nursing. Or graduate from either a Physical Therapy program, Occupational Therapy program or Speech Language Pathology program from an accredited university. Bachelor's degree preferred. 2. Licensure / Certifications: Current license to practice professional Nursing, Physical therapy, Occupational therapy or Speech Language Pathology in the State you reside in. 3. Experience: Minimum of 2 years clinical experience and at least 1 year home health experience preferred. Prior experiences that would encompass clinical, teaching, and supervisory practice within a nursing service organization is preferred. 4. Essential Technical / Motor Skills: Current knowledge of fundamental medical-surgical and home health nursing principles and practice. Knowledge of the principles of adult learning. Knowledge of standards of medical record keeping. Ability to speak clearly and effectively before small and large groups. Ability to communicate, both orally and in writing, and be literate in the English language. Able to utilize PC for reports. 5. Interpersonal Skills: Excellent interpersonal skills including the ability to interact and communicate in a professional and tactful manner with coworkers, physicians, patients and families and the general public. 6. Essential Physical Requirements: Ability to stand or sit for extended periods of time when orienting/training. Requires ability to stoop or kneel, bend, lift, push, reach with hands/arms when supervising-precepting staff in patient care activities, or providing direct patient care. 7. Essential Mental Abilities: Ability to analyze data to identify staff and departmental learning needs. Ability to systematically assess, plan, implement, and evaluate orientation and training activities. Ability to teach staff of varying educational backgrounds. Demonstrate long-and short-term memory. High level problem solving and reasoning skills to assist staff in patient care planning and problem resolution. Able to prioritize duties, learn new skills and use supportive services appropriately. 8. Essential Sensory Requirements: Ability to use sight to assess, plan implement and evaluate patient care activities. Ability to use hearing to communicate with staff and patients and to auscultate lung sounds, bowel sounds, hear alarms, etc. Sense of smell. 9. Exposure to Hazards: Noise, potential exposure to blood and blood borne pathogens, body fluids, sharps, and infectious diseases. May be exposed to dangerous animals and traffic hazards while home visiting. May encounter patients and other situations which present a potential threat to personal safety. May encounter temperature changes and weather extremes. 10. Hours of Work: Flexible Monday - Friday, weekends and holidays as needed. Occasional need for flexible hours to meet educational needs of staff and the department. Able to rotate administrative call and respond to assist as needed while on administrative call. 11. Must have a valid North Carolina driver's license and an operational vehicle.

1. Supports office operations, including answering the telephone, coordinating transfers to the answering service and processing all incoming and outgoing mail. 2. Provides facilities coordination. 4. Ensures the safety of staff and visitors by adhering to and promoting safety and injury prevention measures in the workplace setting. 5. Effectively manages personal work schedule so that the agency operations are uninterrupted. 6. Maintains an appropriate standard of appearance which conforms to agency dress code. 7. Demonstrates positive interpersonal relations in dealing with all members of the organization. 8. Maintains confidentiality/HIPAA privacy standards and promotes customer satisfaction. 9. Effectively demonstrates the mission, vision, and values of the Agency daily. JOB SPECIFICATIONS 1. Education: High school graduation. 2. Licensure / Certification: None. 3. Experience: Working knowledge of commonly used concepts, practices and procedures used within administrative support. 1-2 years experience in the field or related area. 4. Essential Technical Skills: Working knowledge of MS Office including Word, Excel and Access, Windows 2000, Microsoft Outlook, Email, typing of 45 wpm and basic phone skills. 5. Interpersonal Skills: Teamwork and communication skills essential. 6. Essential Physical Requirements: Varied periods of sitting or standing, walking, lifting and carrying files, long periods of data entry. 7. Essential Mental Requirements: Ability to concentrate with frequent interruption, handle pressure of deadlines, good judgment, ability to follow procedures, ability to work independently. 8. Essential sensory requirements: Visual acuity, touch, hearing. 9. Exposure to Hazards: Office environment, toner for office machines, pitch of printers and computers. 10. Other - Hours of Work: Minimum 40 hours week, 8:00 am -5:00 pm, Monday through Friday. Overtime maybe required during peak workloads or increase in volume.

1. Provide comprehensive and ongoing assessments, identifying the psychosocial needs of the patient and family/caregiver related to the patient's terminal illness. 2. Assess and enhance the appropriateness and safety of the environment and connecting the patient and family/caregiver with community resources, as needed. 3. Identify psychosocial, emotional, social, and financial needs of patient and family/caregivers and provide information/ referrals to ensure patient care needs are met. 4. Assist with funeral arrangements based on patient and family/caregiver need and preference. 5. Demonstrates positive interpersonal relations in dealing with all members of the agency. 6.Effectively demonstrates the mission, vision and values of the Agency on a daily basis. JOB SPECIFICATIONS 1.Education: A graduate of a school of social work accredited by the Council on Social Work Education. 2.Licensure / Certifications: Master's in Social Work and LCSW required. Must have current NC driver's license with an automobile that is insured in accordance with state or organization requirements. 3.Experience: Minimum of one year's experience in health care, hospice experience preferred. 4.Essential Technical/Motor Skills: Understanding various medical conditions and terminology, proficiency in basic computer applications such as Microsoft Office applications. 5.Interpersonal Skills: Ability understand family dynamics and patterns for communication and/or decision making. Excellent communication skills, both oral and written. 6.Essential Physical Requirements: Long periods of sitting or standing, walking, lifting and carrying files, reaching, stooping, long periods of data entry. 7.Essential Mental Abilities: Knowledgeable of the professional and ethical standards set forth, must possess knowledge of the Hospice philosophy culture, value quality, competent care, and understand the general principles of end-of-life care and death/dying. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities. 8.Essential Sensory Requirements: Discretion and judgement for support of families with complex emotional needs 9.Exposure to Hazards: May be exposed to virus, disease and infection from patients and specimens in working environment. 10.Other - Hours of Work: Monday - Friday, some on-call required.

The Field Clinical Manager is responsible for the oversight of a clinical multi-disciplinary team, including the planning, controlling, organizing, and leading of the team in the provision of effective and efficient clinical services. The Field Clinical Manager supervises, supports, and educates staff at the point of service in the field. The Field Clinical Manager supports an efficient and accurate revenue cycle by enhancing the capture of appropriate revenue.PRIMARY JOB DUTIES Oversees an interdisciplinary team which manages an active patient census as determined by the Director of Operations. Provides direct supervision of interdisciplinary team. Ensures effective utilization of team resources in patient care delivery that is quality oriented and cost efficient. Contributes to program effectiveness. Organizes and performs work effectively and efficiently. Maintains and promotes customer satisfaction. 1.0 60% QUALITY OF WORK: 1.1 30% Oversees an interdisciplinary team which manages an active patient census as evidenced by: Oversees assignment of care, clinical integrity of practice, and flow of documentation through support of team members. Mentors competency in the areas of clinical assessment; competent OASIS gathering and interpretation; time management towards achieving efficient and effective care delivery; documentation at point-of-care; and team efficiency and operational support systems (Team Assistant and indirectly Medical Records staff). Builds and evaluates team members through hiring and firing responsibilities; mentoring and holding clinicians accountable to established agency standards of practice. Evaluates clinical competence in the area of practice through direct observation, skills assessment and performance appraisals, OASIS competency in the field practice and accurate documentation capture at the point of care. Collaborates with Workflow Clinical Manager, PI and Education coordinators regarding OASIS integrity, individual abilities, and deficits in documentation. 1.2 20% Provides direct supervision of an interdisciplinary team as evidenced by: Directly supervises RNs, LPNs, PTs, PTAs, OTs, OTAs, SLPs, MSWs, HHAs, Team Assistants and indirect supervision of Medical Records Specialist. Ensures clinicians comply with and participate in mandated orientation, education, and weekly team meetings. Conducts supervisory visits in the field with clinical staff, ensures clinical compliance requirements are updated timely and submitted accordingly to applicable support departments. 1.3 10% Contributes to program effectiveness as evidenced by: Participates actively in agency initiatives to develop new programs and improve existing programs. Facilitates agency growth through participation on a minimum of one standing home health committee. Actively participates in the design, implementation, and evaluation of at least one significant agency quality improvement project during each evaluation period. Completes OASIS integrity audits in the field as part of performance improvement incorporating results into performance appraisals. Communicates with the Director of Operations, advising of issues of concern, offering suggestions for improvement. 2.0 20% PRODUCTIVITY/USE OF TIME Oversees compliance with timely submission of all documentation including 24-hour turnaround on ALL clinical documentation. Conducts performance reviews by agency due date. Maintains productivity of interdisciplinary team in concert with the Team Assistant. Responds to internal and external emails/voice mails within 2 hours. Utilizes counseling and appropriate disciplinary action when agency professional standards are violated. Creates a cohesive team with a focus on overall turnover. Facilitates clinical OASIS competency of team. 3.0 20% MISSION, VISION, VALUES 3.1 10% Maintains and promotes customer satisfaction. Abides by the confidentiality and ethics policies of Well Care Home Health. Promotes a cooperative, cohesive group process dedicated to provision of quality patient care with achievement of best possible outcomes. In situational leadership, demonstrates the ability to respond positively to changing circumstances to maximize opportunity or minimize potential problems. Working collaboratively and cooperating with all members of the agency. 3.2 10% Organizes and performs work effectively and efficiently as evidenced by: Recognizing and performing duties in an independent manner. Accepting personal responsibility for the completion and quality of work outcomes. Utilizes available management data to monitor clinical operations efficiency. Presents a clean and neat appearance in personal attire and one's work area. Reports to work on time and returns promptly from errands, breaks and meals. JOB SPECIFICATIONS Education: Graduate from an accredited or approved school of nursing or physical therapy. Bachelors degree preferred. Licensure / Certification: Current license to practice professional nursing or physical therapy in the State in which supervising staff/care (NC/SC). Experience: Minimum of two years clinical practice. Minimum one year home health experience preferred. Prior experiences that would encompass clinical, teaching, and supervisory practice within a nursing service organization is preferred. Essential Technical Skills: Current knowledge of fundamental medical-surgical and home health nursing principles and practice. Knowledge of the principles of adult learning. Knowledge of standards of medical record keeping. Ability to speak clearly and effectively before small and large groups. Ability to communicate, both orally and in writing, and to be literate in the English language. Interpersonal Skills: Excellent interpersonal skills including the ability to interact and communicate in a professional and tactful manner with coworkers, physicians, patients and families and the general public. Must be flexible and innovative. Essential Physical Requirements: Ability to stand or sit for extended periods of time when orienting/training. Requires ability to stoop or kneel, bend, push, reach with hands/arms when supervising-precepting staff in patient care activities or providing direct patient care. Essential Mental Requirements: Ability to coordinate resources of the agency. Ability to facilitate cooperation and communication among team members. Demonstrate long and short-term memory. High level problem solving and reasoning skills to assist staff in patient care planning and problem resolution. Able to prioritize duties, learn new skills and use supportive services appropriately. Must work well independently. Essential sensory requirements: Ability to use sight to assess, plan, implement and evaluate patient care activities. Ability to use hearing to communicate with staff. Exposure to Hazards: Noise, exposure to office equipment and machinery. Requires long periods of computer and chart review. Travel required. May encounter temperature changes and weather extremes. Other - Hours of Work: Monday - Friday, weekends and holidays as needed. Occasional need for flexible hours to meet educational needs of staff and the agency. Able to rotate call and respond to assist as needed while on call. Must have a valid North Carolina driver's license and an operational vehicle.

1. Administers prescribed occupational therapy treatments to patients in all stages of life. 2. Assists with program development and discipline specific operations efficiently and productively. 3. Appropriately communicates and documents information in accordance to agency policies and procedures and discipline specific guidelines. 4. Contributes to program effectiveness. 5. Organizes and performs work effectively and efficiently. 6. Maintains and adjusts schedule to enhance agency performance. 7. Demonstrates a daily commitment to the values of the agency 8. Demonstrates positive interpersonal relations in dealing with all members of the agency. 9. Maintains and promotes customer satisfaction 10. Effectively demonstrates the mission, vision, and values of the Agency on a daily basis. JOB SPECIFICATIONS 1. Education: Associate degree from an accredited occupational therapy assistant program. 2. Licensure / Certifications: Licensure in the state in which providing therapy (NC/SC); CPR certification. 3. Experience: Prefer one year. 4. Essential Technical / Motor Skills: Knowledge of home health and occupational therapy procedures, ability to manipulate patient care equipment, including modalities and assistive devices; ability to properly transfer and guard patients; ability to apply other manual therapy techniques. 5. Interpersonal Skills: Ability to deal with the public, co-workers, patients, families, and physicians in a professional and positive manner. 6. Essential Physical Requirements: Requires significant locomotion, frequent lifting greater than 50 lbs and transferring patients greater than 100 lbs. Also repeated reaching in front of the body, bending and stooping, pushing and pulling. Occasionally requires reaching overhead, stair climbing, sitting and fine motor manipulation. 7. Essential Mental Abilities: Ability to apply rehabilitation clinical principles and use professional reasoning to develop appropriate treatment programs. Ability to prioritize duties, learn new skills and techniques in patient care. Ability to learn and use computer technology and supportive services. 8. Essential Sensory Requirements: Ability to see and communicate clearly in order to perform basic clinical techniques. 9. Exposure to Hazards: Noise, congestion, communicable disease, exposure to blood borne pathogens, patient assault, and injury resulting from improper body mechanics, uncooperative patients, families, and community hazards. 10. Hours of Work: 40 hour work weeks, variable Monday-Friday, weekends and holidays as needed. 11. Population Served: Adolescents, adults, geriatrics, and pediatrics. 12. Must have a valid North Carolina driver's license and an operational vehicle.

divpbi JOB SUMMARY/i/b/pdivp/pp Works under the supervision of a Clinical Team Leader. Provides spanindividualized patient care for patients in all developmental stages throughout the life span including: Adult - 18-72 years, Geriatric - 72 + years, according to established policies, procedures, and guidelines. /span Participates in professional responsibilities such as program development, student programs, and performance improvement programs. Provides patient consultation and assumes communicative role with other professionals. Performs other duties as assigned. /p/divp/ppbi PRIMARY JOB DUTIES/i/b/pdivp/pp 1. Assesses, interprets, plans, implements, and evaluates patients with appropriate level of skill according to the patient's age and diagnosis. /pp/pp 2. Assists with program development and discipline specific operations efficiently and productively. /pp/pp 3. Appropriately communicates and documents information in accordance to agency policies and procedures and discipline-specific guidelines. /pp/pp 4. Contributes to program effectiveness. /pp/pp 5. Organizes and performs work effectively and efficiently. /pp/pp 6. Maintains and adjusts schedule to enhance agency performance. /pp/pp 7. Demonstrates a daily commitment to the values of the agency. /pp/pp 8. Demonstrates positive interpersonal relations in dealing with all members of the agency. /pp/pp 9. Maintains and promotes customer satisfaction. /pp/pp10. Effectively demonstrates the mission, vision, and values of the Agency on a daily basis. /pp/ppbi JOB SPECIFICATIONS/i/b/pdivp 1. Education: Graduate of clinical program from an accredited university or community college. Masters degree in speech-language pathology. /pp/pp 2. Licensure / Certifications: Licensure in the state in which providing care (NC/SC); CPR certification. NC and CCC from ASHA or eligibility to begin CFY year. /pp/pp 3. Experience: Graduate practicums in medical setting Prefer one year experience. /pp/pp 4. Essential Technical / Motor Skills: Knowledge of diagnostic and speech procedures, ability to manipulate patient care equipment, including modalities and assistive devices; ability to properly transfer and guard patients. /pp/pp 5. Interpersonal Skills: Ability to deal with the public, co-workers, patients, families and physicians in a professional and positive manner. /pp/pp 6. Essential Physical Requirements: Requires significant locomotion, frequent lifting greater than 50# and transferring patients greater than 100#. Also frequent reaching in front of the body, bending and pushing and pulling. Occasionally requires reaching overhead, stair climbing. /pp/pp 7. Essential Mental Abilities: Ability to apply rehabilitation clinical principles and use professional reasoning to develop appropriate treatment programs. Ability to prioritize duties, learn new skills and techniques in patient care. Ability to learn and use computer technology and supportive services. /pp/pp 8. Essential Sensory Requirements: Ability to see and communicate clearly in order to perform basic clinical techniques. Adequate hearing for speech discrimination. /pp/pp 9. Exposure to Hazards: Noise, congestion, communicable disease, exposure to blood borne pathogens, patient assault, and injury resulting from improper body mechanics, uncooperative patients, families, and community hazards. /pp/pp10. Hours of Work: 40 hour work weeks, variable Monday-Friday, weekends and holidays as needed. /pp/pp11. Population Served: Adolescents, adults, geriatrics, and pediatrics. /pp/pp12. Must have a valid North Carolina driver's license and an operational vehicle. /p/div/div/div