Supervises: No Direct Reports Revision Date: 6/19/2020
Position Overview: As part of a multi-disciplinary, core services team, provides on-site direct recovery oriented
services and case management to people who are experiencing a mental health crisis or a worsening of a pre-existing
mental health or co-occurring disorder inclusive of substance abuse and/or medical disorders. This position provides
individual and group recovery focused interventions and case management linkage to a vast array of community
service providers.
Essential Job Functions
Create and Maintain:
o A wellness and recovery-oriented environment by using person-first language, respectful documentation,
and person-centered planning. All services provided will promote wellness and recovery outcomes,
helping to stabilize individuals so they may remain in the community, and divert from having to go to the
Emergency Room.
o A culture of compliance with internal and external policies, regulations, laws and high ethical standards,
inclusive of Psychiatric Rehabilitation principles and evidence based best practices.
Responsibilities:
o Engage individuals into BCIS services using motivational and strengths based approaches.
o Provides peer support using best practices including: therapeutic use of self-disclosure, recovery
principles and practices, and use and value of community peer support programs.
o Provides peer support and in the “living room” environment of the CIS site.
o Maintain positive relationship with SHC program manager and staff for coordination of referrals.
o In coordination with the clinicians and other team members, provides case management activities as
identified in the Goal/Discharge Plan including referral and linkage to necessary community service
providers for aftercare services.
o Assertive in locating needed resources and in accessing entitlements, including financial entitlements.
o Provides frequent monitoring of the mental health status of persons receiving services as well as related
variables, including significant others, the home and the community in which the person served lives,
and shares this information with multi-disciplinary team members.
o Conduct collaborative and concurrent documentation
o Assist enrollees to develop a Wellness Recovery Action Plan (WRAP) or a Psychiatric Advanced
Directive (PAD).
o Provides mental health education, illness management, and medication education on-site to persons
served and significant others.
o Provides crisis intervention services and crisis de-escalation in the “living room” (from the Living Room
Model utilized in EISS programs) for individuals in crisis.
o Wellness services including group and individual education on illness management, problem solving,
stress reduction, coping, wellness strategies and other wellness tools.
o With permission of person served, provide psychoeducation and support to family members and
significant others.
o Technical assistance and education to members of the team in the area of recovery and wellness and
community resources. Works with the team to develop strategies for teaching wellness strategies
including: IM/R, Wellness Recovery Action Plans, instilling hope, promoting choice and empowerment,
spirituality, and other natural supports in conjunction with the team.
o Consults with other service providers and community resource providers regarding the assessment,
treatment and rehabilitation needs of the people receiving services.
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Performance of Mental Health and Medical Linkage:
o Maintains relationships with mental health and medical referral sources and ensures that a current list
of these resources is readily available to the team.
o Assertively locates and engages community medical and mental health providers.
o Works with the APN’s and Licensed Clinicians on fulfilling the case management needs identified in
the Goal and Discharge Plan of individuals relative to medical and mental health interventions and
referrals.
Requirements
Education
AA in a social service discipline
Experience
Two years post degree experience providing case management services to individuals experiencing a
mental health crisis or a worsening of a pre-existing mental health disorder, psychiatric rehabilitation
experience preferred.
Must have lived experience with mental health or co-occurring disorders. CPRP preferred, discharged
veterans given preference.
Driver’s License, Vehicle
Valid driver’s license required
No more than one moving violation within the past 12 months
Vehicle required
Subcommittee and Mandated Trainings Statements:
All employees are encouraged to participate on an agency committee, on a rotating basis.
Mandatory trainings are to be completed during regularly scheduled working hours. It is the employee’s
responsibility to attend mandatory trainings when they are offered by the agency and to complete mandatory webbased
training in a timely manner. Employees failing to attend mandatory trainings are required to make up the
training on their own time and at their own expense, i.e., CPR training.
Acknowledgement:
I have read this position description and have retained a copy for my records. I agree to the contents of this job
description and believe that I am capable of fulfilling the duties described herein. I also agree to perform these
duties as directed by my immediate supervisor and/or Program Director I understand that additional job functions
and requirements may be assigned by supervisors as deemed appropriate. At Bridgeway Rehabilitation Services,
our job descriptions reflect the general, minimum duties considered necessary to perform the principal functions
of the job and shall not be interpreted as an all-inclusive description of all work requirements for the position.
Bridgeway at its option, may make changes to job descriptions at any time without prior notice. Revised job
descriptions are shared with employees at a minimum of annually, and may be provided more frequently at the
discretion of the agency.
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