Facilitator jobs at Wells Fargo - 711 jobs

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Visa University is changing the learning culture at Visa. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes. The Leadership Development Skills Facilitator is a member of Visa University's Global Learning Experience organization reporting to the Learning Experience Delivery Senior Manager in NA and is responsible for the efficient and effective delivery of a variety of training programs including professional skills, inclusion and diversity, onboarding and leadership for Visa employees. The ideal candidate is a strong individual contributor with proven experience delivering a variety of training programs to diverse audiences within a corporate environment, ideally in a large, matrixed organization.This individual will be regularly facilitating and training and requires a high level of energy and passion to deliver to a variety of internal teams both in person and virtually to influence and impact Visa's talent development both in NA and LAC. This role requires strong executive presence and extensive experience facilitating and consulting with executive level learners. The Training Manager will also help train, certify and work with Visa University SME faculty to scale training delivery where possible. Visa University (VU) is Visa's world class learning and development organization. At VU, we seek to ignite curiosity, fuel learning, and propel growth for everyone, everywhere, every day. This Training Manager role will have the dynamic opportunity to join VU's large global footprint, collaborate with professionals across the organization, partner directly with subject matter experts (SMEs), and delivery modern learning solutions that drive business impact and performance. The ideal candidate will have demonstrated excellence in facilitation skills including communications, interpersonal intelligence, engagement as well as navigating complex and matrixed organizations, stakeholder management, and growth mindset for ongoing professional development. Responsibilities Use extensive professional skills across a broad range of business subjects and be able to manage discussions with stakeholder audiences to provide maximum impact. Lead by example and role model a passion for best in class training delivery. Champion excellence in facilitation and knowledge competence. Communicate openly with key stakeholders internally and externally to build deep and trusted partner relationships that have a clear understanding of needs and objectives and a focus on ease of doing business. Effectively utilize training delivery to promote and inspire a culture of learning that encourages continuous performance improvement, innovation, and learner engagement. Bring an innovative mindset to each delivery experience and champion new ideas and ways of delivering and engaging learners. Collaborate cross functionally as needed to ensure training materials are updated and training is delivered as One Visa and aligned with common goals. Deliver training curriculum both in person and virtually, against a schedule that will meet learner demands and support organizational goals and priorities. Provide pre class and follow up support for learner queries as needed in a timely manner. Support online forums, communities and social media platforms that enable learner engagement and connection pre or post training sessions. Engage with the learner population to develop empathy and understanding. Identify on an ongoing basis potential learning gaps and/or needs of clients, partners and employees and ensure feedback cross functionally within Visa University. Engage cross functionally with subject matter experts to ensure staying on top of the latest information and developments in your domain areas. Collaborate, as SME and reviewer, with wider VU functions during content development and continuous improvement updates as needed. Ensure class evaluations are completed, and the highest standards are maintained based on management, stakeholder, and COE standards. Actively review the effectiveness and efficiency of deliveries for continuous improvement. Work with other facilitators as needed for cross training purposes. Ability to learn new professional skills and leadership topics quickly and deliver effectively as assigned. Deliver training programs that incorporate the 3 Es (Education, Experience, and Exposure) to ensure a comprehensive and engaging learning experience for participants. Demonstrated ability as a strong individual contributor with experience delivering a variety of training programs to diverse audiences within a corporate environment, ideally in a large, matrixed organization. Use AI tools to customize content, provide real time feedback, and create adaptive learning experiences tailored to individual needs. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications Qualifications 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Extensive experience in training delivery, mainly professional and leadership skills including presentation and communication skills Passion for facilitation and providing the best learning experiences for learners Ability to deliver learning programs using single channel or blended approaches, including virtual and face to face instructor led training, peer to peer learning and on the job learning Proven ability to increase learner engagement in course facilitation, social media and communities Ability to upskill on any given content in a limited time and confidence to come up with innovative ideas in delivery Strong communication (written and verbal) and consulting skills Strong stakeholder management, relationship management and influencing skills at all levels in an organization Comfortable with ambiguity and rapidly changing content and strategies Willingness and ability to travel as needed to deliver training globally Exposure to just in time, collaborative and adaptive learning platforms (e.g., Nomadic or Intrepid) Experience delivering inclusion and diversity programs Experience working in a global corporate organization supporting People and Talent team functions Payments industry knowledge and experience Strong knowledge of Microsoft Office Suite Understanding of change management Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for this positionis $109,800 to $175,7000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Do you believe that people are the number one key to a successful company? Do you prioritize investing in others? Are you known for training and developing top talent? If so, this is the position for you. As a Training Specialist, you will be responsible for the delivery of effective learning programs that support employee development and organizational goals in this entry level position. Successful candidates in this role deliver engaging and effective learning sessions using a variety of methods (classroom training, virtual training, online learning, and blended learning) to ensure that our employees acquire the necessary knowledge and skills to effectively perform their jobs. Education and Experience Requirements: College degree required. Will consider commensurate experience. A bachelor's degree in business administration, Finance, Education or related field is preferred. Minimum of one year experience in training or educational processes to include developing, evaluating and delivering training programs in a formal classroom or equivalent required. Knowledge of bank processes, procedures and services is strongly preferred. Positive and outgoing. Excellent communication and interpersonal skills Proficiency in MS Office and database software Ability to handle multiple tasks and meet deadlines Certificate, Licenses and Registration Requirements: N/A Knowledge, Skill, and Ability Requirements: Knowledge of bank processes, procedures and services is strongly preferred. Positive and outgoing. Excellent communication and interpersonal skills Proficiency in MS Office and database software Ability to handle multiple tasks and meet deadlines Essential Functions: Assist by building the Dollar Bank brand with investing in employee development programs and assisting employees to acquire skills through engaging training sessions which include product knowledge, company policies and service protocols. Create a values-based culture by demonstrating the Bank's Mission, Vision, and Values. These daily observable behaviors will be expected with all employees across the organization. Engage employees in training programs by utilizing adult learning methodologies, learning modalities, and visual design tools daily. Execute learning strategies to include developing, managing, delivering, and maintaining learning programs. Evaluate effectiveness of learning programs through needs assessments, identifying performance gaps, learning needs and skill development opportunities in the organization. Develop and track training data for employee development programs. Manage, coordinate, and deliver new hire orientation where the culture is further defined, and expectations clearly provided. All employees have the responsibility to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

About Hana Group Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we're committed to delivering high-quality food that's convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction. Our Culture At Hana Group, we believe our people are the heart of our success. We're proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company's success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement. Why Join Us Joining Hana Group means being part of a fast-paced, entrepreneurial company that's transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that's growing across the U.S., Hana Group could be the perfect fit for you. Job Description The Centralized Franchise Trainer is responsible for delivering comprehensive onboarding and operational training to new franchisees, ensuring alignment with the company's brand standards, operational procedures, and culinary excellence. This role plays a critical part in maintaining consistency across all franchise locations by equipping franchisees with the knowledge and skills necessary to successfully operate within the company's framework, with a strong emphasis on sushi and pan-Asian cuisine preparation. Key Competencies: Organization & Time Management, Communication & Interpersonal Skills, Attention to Detail, Adaptability to Adapt Training Style to Diverse Learning Needs, Technology Proficiency, Strong Facilitation and Presentation Skills, Culinary Expertise, Cultural Sensitivity and Inclusivity Duties and Responsibilities: Conduct in-person training sessions for new franchisees on company policies, operational procedures, and food preparation techniques Update and maintain training materials, manuals, and SOPs in collaboration with culinary and operations teams Ensure franchisees understand and can execute recipes, food safety protocols, and customer service standards Evaluate trainee performance and provide feedback and coaching to ensure readiness for launch Partner with cross-functional teams (e.g., Operations, Culinary, HR) to ensure training content reflects current practices and business goals Monitor post-training performance and provide ongoing support as needed Maintain training records and report on training effectiveness and franchisee readiness. This describes the general duties and responsibilities for the position. Other duties may be assigned as needed. Qualifications Bachelor's degree in Hospitality, Culinary Arts, Business, or related field (or equivalent experience) 3+ years of experience in training, preferably in a franchise or food service environment Culinary background with hands-on experience in sushi and pan-Asian cuisine Experience with Learning Management Systems (LMS) and digital training tools is a plus Willingness to travel to franchise locations as needed This position is required to be In-Office five days a week (Monday - Friday) Additional Information Hana Group North America is an Equal Opportunity Employer Salary: $75,000 - $80,000 USD Annually

SUMMARY: The Training Specialist will organize, facilitate, create, develop, implement, and conduct training and development programs for all associates. ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following: Develop new & maintain existing bank-wide training program materials for all courses and programs as well as conduct targeted re-training of current branch staff when necessary Conduct in-person and virtual training for all associates including but not limited to new Tellers, Universal Bankers, and Personal Bankers based on current policies, procedures, and regulations Presents training and development programs using various forms and formats including group discussions, lectures, simulations, and videos. Maintain, schedule, and update training program for all associates, as needed Ensure that all associates are properly trained prior to leaving their training program through a series of thorough testing Organize, develop, and conduct training for bank initiatives outside of routine, regularly scheduled classes as assigned. Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives. Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements. Work closely with the Training & Development Manager to evaluate, determine, and recommend training needs. Coordinate with our Compliance Training online training portal to develop and administer training on all required compliance courses Track all compliance training requirements and notify managers and employees regarding program deadlines and/or changes, as needed Maintain Medallion Signature Guarantee records and assignments, and ensure that all training regarding the program is completed annually as well as any unassigned MSG stamps. Conduct testing of bank systems including but not limited to Teller System, new Account systems, loan systems, etc. prior to updates and/or implementation Maintains knowledge of the latest trends in training and development and makes recommendations, as needed Assist the Audit Department during branch audits and investigations, as needed. Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations. Regular, predictable attendance is an essential requirement of this position Other duties and projects as assigned EDUCATION and/or EXPERIENCE: High School diploma or General Education degree (GED), (College degree in business preferred) Minimum of five (5) years of prior training experience (banking experience preferred) Knowledge of retail banking software systems preferred Excellent verbal and written communication skills. Strong presentation skills. Adept with a variety of multimedia training platforms and methods. Ability to evaluate and research training options and alternatives. Ability to design and implement effective training and development. Extremely proficient with Microsoft Office Suite and related program software. E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran Qualifications EducationHigh School (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Are you looking to join a growing engineering consulting firm that offers valuable solutions to challenges faced by our gas and electric utilities clients? We're looking for Permit Facilitators to work independently while also partnering with key stakeholders (internal and external) to ensure pre-construction requirements are gathered, compiled, and submitted to the appropriate government agencies, ensuring project schedules are met. You'll partner with project managers, engineers, and other stakeholders to ensure the timely execution and submission of pre-construction permit packages. We'll rely on you to manage multiple project details concurrently and ensure all project deliverables are being met in accordance with permit requirements, franchise agreements, and local and state regulations. As a Permit Facilitator you will also: + Ensure all project documentation is gathered, organized, maintained, tracked, and managed properly. + Attend progress status meetings. + Communicate changes/issues and implement solutions to ensure that the project stays on target. + Advocate for the project by promoting and communicating departments contributions and how it's achieving department and company overall goals. + Communicate issues and execute solutions to ensure projects stays on target. + Provide technical and analytical support to the project team. _This is a hybrid-remote position. It will require regular on-site work in one of the following areas: San Ramon, Sacramento, Auburn, San Francisco, Santa Cruz, Monterey, Salinas, San Jose, Hollister, or Santa Rosa._ _Travel will be required for client and agency meetings (typically 10%)._ _We're building a talent pipeline for future opportunities that occur regularly. While there may not be an immediate opening, we're excited to connect with motivated candidates._ **Required Qualifications:** + Bachelor's Degree in construction, urban planning, engineering (Civil, Mechanical, Electrical), Environmental, Geography, or related field + 2-10 years of project coordination, project operations, project administration, or project management experience + Experience functioning within the construction, city planning, energy, utilities, engineering, or related field + Experience with MS Excel **Preferred Qualifications:** + Experience with or exposure to permitting + Salesforce, AutoCAD, GIS Software (for maps, data, and other graphic displays) + Ability to read TCP's (Traffic Control Plans) **Not quite right for you? For a full listing of all our openings, please visit us at:** ******************************* **Who We Are:** ENTRUST Solutions Group, an ENR Top 100 company, is a community of people, 3,000+ strong, who are committed to our clients and each other. We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies. **In return for top talent, ENTRUST Solutions Group offers:** + Generous paid time off and benefits + 401(k) retirement program with a company match + Career development programs + Tuition reimbursement + Flexible work schedule **To learn more about ENTRUST Benefits and Culture, please visit our company LinkedIn page and follow us at:** ****************************************************** **Benefits & Salary:** + This position pays between $68,640 and $76,960 annually and is an exempt position. + Benefits offered include company sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually. + Full time employees are eligible to earn PTO hours. + May be eligible for discretionary bonus as determined by the company. **_ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law._** **_Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group._** **_\#LI-LL1_** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Are you looking to join a growing engineering consulting firm that offers valuable solutions to challenges faced by our gas and electric utilities clients? We're looking for Permit Facilitators to work independently while also partnering with key stakeholders (internal and external) to ensure pre-construction requirements are gathered, compiled, and submitted to the appropriate government agencies, ensuring project schedules are met. You'll partner with project managers, engineers, and other stakeholders to ensure the timely execution and submission of pre-construction permit packages. We'll rely on you to manage multiple project details concurrently and ensure all project deliverables are being met in accordance with permit requirements, franchise agreements, and local and state regulations. As a Permit Facilitator you will also: + Ensure all project documentation is gathered, organized, maintained, tracked, and managed properly. + Attend progress status meetings. + Communicate changes/issues and implement solutions to ensure that the project stays on target. + Advocate for the project by promoting and communicating departments contributions and how it's achieving department and company overall goals. + Communicate issues and execute solutions to ensure projects stays on target. + Provide technical and analytical support to the project team. _This is a hybrid-remote position. It will require regular on-site work in one of the following areas: San Ramon, Sacramento, Auburn, San Francisco, Santa Cruz, Monterey, Salinas, San Jose, Hollister, or Santa Rosa._ _Travel will be required for client and agency meetings (typically 10%)._ _We're building a talent pipeline for future opportunities that occur regularly. While there may not be an immediate opening, we're excited to connect with motivated candidates._ **Required Qualifications:** + Bachelor's Degree in construction, urban planning, engineering (Civil, Mechanical, Electrical), Environmental, Geography, or related field + 2-10 years of project coordination, project operations, project administration, or project management experience + Experience functioning within the construction, city planning, energy, utilities, engineering, or related field + Experience with MS Excel **Preferred Qualifications:** + Experience with or exposure to permitting + Salesforce, AutoCAD, GIS Software (for maps, data, and other graphic displays) + Ability to read TCP's (Traffic Control Plans) **Not quite right for you? For a full listing of all our openings, please visit us at:** ******************************* **Who We Are:** ENTRUST Solutions Group, an ENR Top 100 company, is a community of people, 3,000+ strong, who are committed to our clients and each other. We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies. **In return for top talent, ENTRUST Solutions Group offers:** + Generous paid time off and benefits + 401(k) retirement program with a company match + Career development programs + Tuition reimbursement + Flexible work schedule **To learn more about ENTRUST Benefits and Culture, please visit our company LinkedIn page and follow us at:** ****************************************************** **Benefits & Salary:** + This position pays between $68,640 and $76,960 annually and is an exempt position. + Benefits offered include company sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually. + Full time employees are eligible to earn PTO hours. + May be eligible for discretionary bonus as determined by the company. **_ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law._** **_Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group._** **_\#LI-LL1_** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Are you looking to join a growing engineering consulting firm that offers valuable solutions to challenges faced by our gas and electric utilities clients? We're looking for Permit Facilitators to work independently while also partnering with key stakeholders (internal and external) to ensure pre-construction requirements are gathered, compiled, and submitted to the appropriate government agencies, ensuring project schedules are met. You'll partner with project managers, engineers, and other stakeholders to ensure the timely execution and submission of pre-construction permit packages. We'll rely on you to manage multiple project details concurrently and ensure all project deliverables are being met in accordance with permit requirements, franchise agreements, and local and state regulations. As a Permit Facilitator you will also: + Ensure all project documentation is gathered, organized, maintained, tracked, and managed properly. + Attend progress status meetings. + Communicate changes/issues and implement solutions to ensure that the project stays on target. + Advocate for the project by promoting and communicating departments contributions and how it's achieving department and company overall goals. + Communicate issues and execute solutions to ensure projects stays on target. + Provide technical and analytical support to the project team. _This is a hybrid-remote position. It will require regular on-site work in one of the following areas: San Ramon, Sacramento, Auburn, San Francisco, Santa Cruz, Monterey, Salinas, San Jose, Hollister, or Santa Rosa._ _Travel will be required for client and agency meetings (typically 10%)._ _We're building a talent pipeline for future opportunities that occur regularly. While there may not be an immediate opening, we're excited to connect with motivated candidates._ **Required Qualifications:** + Bachelor's Degree in construction, urban planning, engineering (Civil, Mechanical, Electrical), Environmental, Geography, or related field + 2-10 years of project coordination, project operations, project administration, or project management experience + Experience functioning within the construction, city planning, energy, utilities, engineering, or related field + Experience with MS Excel **Preferred Qualifications:** + Experience with or exposure to permitting + Salesforce, AutoCAD, GIS Software (for maps, data, and other graphic displays) + Ability to read TCP's (Traffic Control Plans) **Not quite right for you? For a full listing of all our openings, please visit us at:** ******************************* **Who We Are:** ENTRUST Solutions Group, an ENR Top 100 company, is a community of people, 3,000+ strong, who are committed to our clients and each other. We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies. **In return for top talent, ENTRUST Solutions Group offers:** + Generous paid time off and benefits + 401(k) retirement program with a company match + Career development programs + Tuition reimbursement + Flexible work schedule **To learn more about ENTRUST Benefits and Culture, please visit our company LinkedIn page and follow us at:** ****************************************************** **Benefits & Salary:** + This position pays between $68,640 and $76,960 annually and is an exempt position. + Benefits offered include company sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually. + Full time employees are eligible to earn PTO hours. + May be eligible for discretionary bonus as determined by the company. **_ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law._** **_Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group._** **_\#LI-LL1_** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Are you looking to join a growing engineering consulting firm that offers valuable solutions to challenges faced by our gas and electric utilities clients? We're looking for Permit Facilitators to work independently while also partnering with key stakeholders (internal and external) to ensure pre-construction requirements are gathered, compiled, and submitted to the appropriate government agencies, ensuring project schedules are met. You'll partner with project managers, engineers, and other stakeholders to ensure the timely execution and submission of pre-construction permit packages. We'll rely on you to manage multiple project details concurrently and ensure all project deliverables are being met in accordance with permit requirements, franchise agreements, and local and state regulations. As a Permit Facilitator you will also: + Ensure all project documentation is gathered, organized, maintained, tracked, and managed properly. + Attend progress status meetings. + Communicate changes/issues and implement solutions to ensure that the project stays on target. + Advocate for the project by promoting and communicating departments contributions and how it's achieving department and company overall goals. + Communicate issues and execute solutions to ensure projects stays on target. + Provide technical and analytical support to the project team. _This is a hybrid-remote position. It will require regular on-site work in one of the following areas: San Ramon, Sacramento, Auburn, San Francisco, Santa Cruz, Monterey, Salinas, San Jose, Hollister, or Santa Rosa._ _Travel will be required for client and agency meetings (typically 10%)._ _We're building a talent pipeline for future opportunities that occur regularly. While there may not be an immediate opening, we're excited to connect with motivated candidates._ **Required Qualifications:** + Bachelor's Degree in construction, urban planning, engineering (Civil, Mechanical, Electrical), Environmental, Geography, or related field + 2-10 years of project coordination, project operations, project administration, or project management experience + Experience functioning within the construction, city planning, energy, utilities, engineering, or related field + Experience with MS Excel **Preferred Qualifications:** + Experience with or exposure to permitting + Salesforce, AutoCAD, GIS Software (for maps, data, and other graphic displays) + Ability to read TCP's (Traffic Control Plans) **Not quite right for you? For a full listing of all our openings, please visit us at:** ******************************* **Who We Are:** ENTRUST Solutions Group, an ENR Top 100 company, is a community of people, 3,000+ strong, who are committed to our clients and each other. We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies. **In return for top talent, ENTRUST Solutions Group offers:** + Generous paid time off and benefits + 401(k) retirement program with a company match + Career development programs + Tuition reimbursement + Flexible work schedule **To learn more about ENTRUST Benefits and Culture, please visit our company LinkedIn page and follow us at:** ****************************************************** **Benefits & Salary:** + This position pays between $68,640 and $76,960 annually and is an exempt position. + Benefits offered include company sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually. + Full time employees are eligible to earn PTO hours. + May be eligible for discretionary bonus as determined by the company. **_ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law._** **_Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group._** **_\#LI-LL1_** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Are you looking to join a growing engineering consulting firm that offers valuable solutions to challenges faced by our gas and electric utilities clients? We're looking for Permit Facilitators to work independently while also partnering with key stakeholders (internal and external) to ensure pre-construction requirements are gathered, compiled, and submitted to the appropriate government agencies, ensuring project schedules are met. You'll partner with project managers, engineers, and other stakeholders to ensure the timely execution and submission of pre-construction permit packages. We'll rely on you to manage multiple project details concurrently and ensure all project deliverables are being met in accordance with permit requirements, franchise agreements, and local and state regulations. As a Permit Facilitator you will also: + Ensure all project documentation is gathered, organized, maintained, tracked, and managed properly. + Attend progress status meetings. + Communicate changes/issues and implement solutions to ensure that the project stays on target. + Advocate for the project by promoting and communicating departments contributions and how it's achieving department and company overall goals. + Communicate issues and execute solutions to ensure projects stays on target. + Provide technical and analytical support to the project team. _This is a hybrid-remote position. It will require regular on-site work in one of the following areas: San Ramon, Sacramento, Auburn, San Francisco, Santa Cruz, Monterey, Salinas, San Jose, Hollister, or Santa Rosa._ _Travel will be required for client and agency meetings (typically 10%)._ _We're building a talent pipeline for future opportunities that occur regularly. While there may not be an immediate opening, we're excited to connect with motivated candidates._ **Required Qualifications:** + Bachelor's Degree in construction, urban planning, engineering (Civil, Mechanical, Electrical), Environmental, Geography, or related field + 2-10 years of project coordination, project operations, project administration, or project management experience + Experience functioning within the construction, city planning, energy, utilities, engineering, or related field + Experience with MS Excel **Preferred Qualifications:** + Experience with or exposure to permitting + Salesforce, AutoCAD, GIS Software (for maps, data, and other graphic displays) + Ability to read TCP's (Traffic Control Plans) **Not quite right for you? For a full listing of all our openings, please visit us at:** ******************************* **Who We Are:** ENTRUST Solutions Group, an ENR Top 100 company, is a community of people, 3,000+ strong, who are committed to our clients and each other. We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies. **In return for top talent, ENTRUST Solutions Group offers:** + Generous paid time off and benefits + 401(k) retirement program with a company match + Career development programs + Tuition reimbursement + Flexible work schedule **To learn more about ENTRUST Benefits and Culture, please visit our company LinkedIn page and follow us at:** ****************************************************** **Benefits & Salary:** + This position pays between $68,640 and $76,960 annually and is an exempt position. + Benefits offered include company sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually. + Full time employees are eligible to earn PTO hours. + May be eligible for discretionary bonus as determined by the company. **_ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law._** **_Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group._** **_\#LI-LL1_** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Are you looking to join a growing engineering consulting firm that offers valuable solutions to challenges faced by our gas and electric utilities clients? We're looking for Permit Facilitators to work independently while also partnering with key stakeholders (internal and external) to ensure pre-construction requirements are gathered, compiled, and submitted to the appropriate government agencies, ensuring project schedules are met. You'll partner with project managers, engineers, and other stakeholders to ensure the timely execution and submission of pre-construction permit packages. We'll rely on you to manage multiple project details concurrently and ensure all project deliverables are being met in accordance with permit requirements, franchise agreements, and local and state regulations. As a Permit Facilitator you will also: + Ensure all project documentation is gathered, organized, maintained, tracked, and managed properly. + Attend progress status meetings. + Communicate changes/issues and implement solutions to ensure that the project stays on target. + Advocate for the project by promoting and communicating departments contributions and how it's achieving department and company overall goals. + Communicate issues and execute solutions to ensure projects stays on target. + Provide technical and analytical support to the project team. _This is a hybrid-remote position. It will require regular on-site work in one of the following areas: San Ramon, Sacramento, Auburn, San Francisco, Santa Cruz, Monterey, Salinas, San Jose, Hollister, or Santa Rosa._ _Travel will be required for client and agency meetings (typically 10%)._ _We're building a talent pipeline for future opportunities that occur regularly. While there may not be an immediate opening, we're excited to connect with motivated candidates._ **Required Qualifications:** + Bachelor's Degree in construction, urban planning, engineering (Civil, Mechanical, Electrical), Environmental, Geography, or related field + 2-10 years of project coordination, project operations, project administration, or project management experience + Experience functioning within the construction, city planning, energy, utilities, engineering, or related field + Experience with MS Excel **Preferred Qualifications:** + Experience with or exposure to permitting + Salesforce, AutoCAD, GIS Software (for maps, data, and other graphic displays) + Ability to read TCP's (Traffic Control Plans) **Not quite right for you? For a full listing of all our openings, please visit us at:** ******************************* **Who We Are:** ENTRUST Solutions Group, an ENR Top 100 company, is a community of people, 3,000+ strong, who are committed to our clients and each other. We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies. **In return for top talent, ENTRUST Solutions Group offers:** + Generous paid time off and benefits + 401(k) retirement program with a company match + Career development programs + Tuition reimbursement + Flexible work schedule **To learn more about ENTRUST Benefits and Culture, please visit our company LinkedIn page and follow us at:** ****************************************************** **Benefits & Salary:** + This position pays between $68,640 and $76,960 annually and is an exempt position. + Benefits offered include company sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually. + Full time employees are eligible to earn PTO hours. + May be eligible for discretionary bonus as determined by the company. **_ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law._** **_Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group._** **_\#LI-LL1_** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Ready to make an impact? The USAA Life Company Learning & Development team is on the hunt for a Facilitator I who thrives on inspiring others and driving performance excellence. If you love blending sales savvy, exceptional service skills, and a passion for teaching and leadership, this is your chance to shine! In this role, you'll: Lead dynamic learning experiences that empower our member-contact employees to deliver world-class service and sales. Bring innovation to the classroom, using creative approaches and adult learning principles to make training stick. Collaborate with a team of trailblazers, shaping the future of learning at USAA Life Company. As a Facilitator I for Life Company, you'll facilitate and deliver training programs to attain learning objectives and meet learners' needs. Facilitate learning on a variety of subjects including complex technical acumen, customer service skills and USAA culture. Support facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Tampa, FL., San Antonio, TX. or Plano, TX. Relocation assistance is not available for this position. What you'll do: Facilitates learning discussions, learning activities, coaching, and small group interactions. Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities. Researches learner performance problems, determines underlying causes and provides feedback to improve performance. Collaborates with peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions. Maintains business and learning skills/acumen through skills update and professional development. Identifies needed course maintenance, makes recommendations for process improvements and completes course revisions as appropriate. Maintains accountability for performance results and learning solution effectiveness. May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate. May provide support, including coordinating logistics, for other Facilitators. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching. Excellent written and oral communication skills. Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching. Proficient knowledge of Microsoft Office Products (Excel, Word, PowerPoint). Knowledge of learning theories, adult learning principles and instructional design model. Experience with Virtual Technology and ability to deliver training remotely. Current FINRA Series 7 and/or attainment within 90 days of job entry. Current Life/Health License and/or attainment within 90 days of job entry. What sets you apart: Current Life/Health license. Current FINRA Series 7. Current FINRA Series 63. Current Life/Health license. 3+ years of facilitation experience in financial services, insurance, or related industries. Sales & Service Acumen: Experience in consultative sales and delivering exceptional customer service in a regulated environment. Life Insurance & Financial Services Knowledge: Understanding of life insurance products, annuities, and related concepts to connect training to business outcomes. Facilitation Expertise: Proven ability to deliver engaging, interactive classroom and virtual sessions using adult learning principles. Technology Proficiency: Skilled in virtual training platforms (WebEx, Zoom, MS Teams) and Learning Management Systems (LMS). Coaching & Feedback Skills: Ability to assess learner performance and provide actionable feedback to improve results. Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Ready to make an impact? The USAA Life Company Learning & Development team is on the hunt for a Facilitator I who thrives on inspiring others and driving performance excellence. If you love blending sales savvy, exceptional service skills, and a passion for teaching and leadership, this is your chance to shine! In this role, you'll: * Lead dynamic learning experiences that empower our member-contact employees to deliver world-class service and sales. * Bring innovation to the classroom, using creative approaches and adult learning principles to make training stick. * Collaborate with a team of trailblazers, shaping the future of learning at USAA Life Company. As a Facilitator I for Life Company, you'll facilitate and deliver training programs to attain learning objectives and meet learners' needs. Facilitate learning on a variety of subjects including complex technical acumen, customer service skills and USAA culture. Support facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Tampa, FL., San Antonio, TX. or Plano, TX. Relocation assistance is not available for this position. What you'll do: * Facilitates learning discussions, learning activities, coaching, and small group interactions. * Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities. * Researches learner performance problems, determines underlying causes and provides feedback to improve performance. * Collaborates with peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions. * Maintains business and learning skills/acumen through skills update and professional development. * Identifies needed course maintenance, makes recommendations for process improvements and completes course revisions as appropriate. * Maintains accountability for performance results and learning solution effectiveness. * May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate. * May provide support, including coordinating logistics, for other Facilitators. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching. * Excellent written and oral communication skills. * Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching. * Proficient knowledge of Microsoft Office Products (Excel, Word, PowerPoint). * Knowledge of learning theories, adult learning principles and instructional design model. * Experience with Virtual Technology and ability to deliver training remotely. * Current FINRA Series 7 and/or attainment within 90 days of job entry. * Current Life/Health License and/or attainment within 90 days of job entry. What sets you apart: * Current Life/Health license. * Current FINRA Series 7. * Current FINRA Series 63. * Current Life/Health license. * 3+ years of facilitation experience in financial services, insurance, or related industries. * Sales & Service Acumen: Experience in consultative sales and delivering exceptional customer service in a regulated environment. * Life Insurance & Financial Services Knowledge: Understanding of life insurance products, annuities, and related concepts to connect training to business outcomes. * Facilitation Expertise: Proven ability to deliver engaging, interactive classroom and virtual sessions using adult learning principles. * Technology Proficiency: Skilled in virtual training platforms (WebEx, Zoom, MS Teams) and Learning Management Systems (LMS). * Coaching & Feedback Skills: Ability to assess learner performance and provide actionable feedback to improve results. Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Since 1936 PenAir Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we're passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity and they're woven throughout our culture. PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia. Careers Do you have a passion for helping others?Currently, PenAir provides access to 14 convenient locations in Baldwin County, AL and Escambia, Santa Rosa, and Okaloosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too. Join the team. You'll fit right in. Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you? The PenAir difference. Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits. Holistic Amenities: Up to $15K available for continuing education Student Loan Paydown Adoption Assistance Reimbursement Wellness Programs Gym membership reimbursement Formal Career Development Resources Financial Wellness Resources Purchase assistance with computers and fitness equipment. Benefits Package Highlights: Generous PTO Plan-20 days for new hires Paid Maternal & Parental Leave Competitive Retirement Plan Competitive medical, dental & vision plans Company paid Telehealth services. Company paid Short Term Disability And more……….! The starting wage for this role is $27.07 per hour. About the role: Facilitate functional and soft skill training for new and existing employees. Training content covers: facets of operations and member service including PenAir's mission and guiding principles, functions, and duties to ensure compliance, product knowledge, service standards, solutions, conflict management and member satisfaction that is critical to the success of the credit union, under the direction of the Learning Facilitation Manager. Major Duties and Responsibilities: Conducts job-specific functional training for all Front-Line staff and new hire Onboarding sessions for all employees. Conducts other company-wide training including member experience and conflict management training, training for new products and services, and refresher training. Provides feedback regarding training participant's progress to training participants and appropriate manager/supervisor Collaborates with Instructional Designers on designing and updating training manuals and related materials. Maintains company-wide knowledge base. Ensures the Knowledge Center, training classes, class resources, and training procedures are up to date with current processes and procedures. Maintains users in job specific systems, tracks enrollment and participation of courses. Completes Learning & Development Helpdesk requests and updates to Knowledge Center Represents Learning & Development on project teams as assigned. Research, tests processes, develops a training plan, and creates or updates procedures as needed for project Performs other job-related duties as assigned. Minimum Qualifications: Experience Three years to five years of similar or related experience, including preparatory experience. Education/Certifications/Licenses A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours. Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically, it includes subject matter experts as well as first level to middle managers. Other Skills: Routinely perform work in a controlled, shared environment with minimal noise; complete job functions independently or with limited supervision and work effectively both individually and as part of a team. Demonstrate excellent writing skills and attention to detail, with the ability to research content, collaborate with Subject Matter Experts, and present information clearly. Skilled in developing learning materials, including participant and facilitator guides and presentation content. Effectively work across functional and departmental lines and interact at all levels of the organization. Possess advanced verbal communication skills, with a strong emphasis on delivering presentations to both large and small audiences; persuasive speaking ability is essential. Create an atmosphere that promotes PACU's Purpose and Guiding Principles by maintaining personal integrity, presenting a friendly, enthusiastic, and professional demeanor, and providing extraordinary service to internal members while fostering teamwork among employees. Perform responsibilities with composure under the stress of deadlines and requirements, and effectively manage multiple, simultaneous, and changing priorities. Exercise the highest level of discretion regarding internal and external confidential matters. Proficient in basic computer skills, Microsoft Office, and Pen Air-specific software. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. The Field Learning Program Facilitator delivers and reinforces field-based training across operational teams (e.g., field services, maintenance, resident services, construction, and development). This role facilitates technical and role-specific training, supports onboarding and upskilling, and provides field coaching to ensure consistent skill application in daily operations. In addition to facilitation, partners with local leadership to prepare market visit agendas, conduct ride-alongs, and develop debrief summaries to highlight training outcomes, skill gaps, and operational risks. Responsibilities: * Deliver field-based training through in-person and virtual sessions covering onboarding, upskilling, technical competencies, standard operating procedures (SOPs), safety, and service standards. Manage training logistics, including scheduling, attendance tracking, and coordination with local leaders. Support course administration in the LMS platform (e.g., Workday), including attendance, grading, and assessment tracking. Ensure data accuracy and compliance, escalating issues as needed. * Conduct ride-alongs and onsite coaching with field personnel to observe performance, reinforce learning, and provide actionable feedback. Document key observations and share insights with market leadership for continued adoption and reinforcement. * Collaborate with local leaders to create advanced market visit agendas to align priorities. Following visits, prepare leadership debrief summaries outlining training outcomes, strengths, and opportunities for improvement. * Assist in delivering and co-facilitating train-the-trainer sessions alongside the lead facilitator, market/regional leaders, and subject matter experts (SMEs). Support internal facilitators to ensure consistent delivery of established programs. Coach front-line and mid-level managers on reinforcing training programs at the local level, strengthening accountability for skill transfer and consistent application. Requirements: * High school diploma or GED required. * Associate degree or trade certification preferred. * Minimum 2-3 years in field operations (e.g., field services, maintenance, property services, construction, or new development support); experience in single-family or multi-family rental operations preferred. * Minimum 2-3 years of experience facilitating role-based, technical, or safety training in classroom, virtual, or on-the-job settings. * Experience supporting onboarding or upskilling initiatives in operational environments preferred. * Valid driver's license and satisfactory driving record required. * Preferred Qualifications: * OSHA 10 Certification (General Industry or Construction) * EPA Section 608 Certification (if supporting HVAC-related training) * Certified Pool Operator (CPO), if supporting communities with pool amenities * Trade licenses or technical certifications (e.g., HVAC, electrical, plumbing, maintenance tech) * Experience with Workday Learning or similar LMS platforms * Familiarity with instructional tools or methodologies (e.g., adult learning principles, facilitation basics, or safety-focused training techniques) * Solid working knowledge of field operations in property maintenance, field services, resident services, or construction; able to follow and explain SOPs in clear, practical terms. * Skilled facilitator with the ability to engage employees in classroom, virtual, and hands-on settings. * Effective coach in the field with a "walk-along" approach, reinforcing skills and performance expectations in active work environments. * Proficient with technology, including Workday Learning or similar LMS platforms, to support course scheduling, attendance, and basic tracking. * Strong verbal and written communication skills with the ability to explain technical concepts simply and clearly to a range of learners. * Comfortable using Microsoft Office Suite, tablets, mobile applications, and digital training tools for delivery and follow-up. * Organized and detail-oriented, able to manage training schedules, session logistics, and market visit agendas. * Team-oriented and collaborative, works effectively with training peers, local leadership, and subject matter experts to ensure consistent training execution. * Flexible and adaptable, able to adjust to changing priorities and field demands in a fast-paced environment. * Quality-focused and outcomes-aware, gathers participant feedback and provides insights to leaders and training partners to support ongoing improvement. Compensation The anticipated pay range/scale for this position is $57,041.00 to $71,307.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Additional Compensation This position is eligible to receive a discretionary annual bonus. Perks and Benefits Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at ************************************** #LI-SC1

**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** **Ready to make an impact? The USAA Life Company Learning & Development team is on the hunt for a Facilitator Lead who thrives on inspiring others and driving performance excellence. If you love blending sales savvy, exceptional service skills, and a passion for teaching and leadership, this is your chance to shine!** In this role, you'll: + Lead dynamic learning experiences that empower our member-contact employees to deliver world-class service and sales. + Bring innovation to the classroom, using creative approaches and adult learning principles to make training stick. + Collaborate with a team of trailblazers, shaping the future of learning at USAA Life Company. As a **Facilitator Lead** for **Life Company** , you will facilitate and deliver training programs to attain learning objectives and meet learners' needs. Facilitate learning for the most advanced curriculums or audiences on a variety of subjects including complex technical acumen, customer service skills and USAA culture. Support facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment. We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in the of the following location: **Plano, TX** . Relocation assistance is **not** available for this position. **What you'll do:** + Facilitates learning discussions, learning activities, coaching, and small group interactions. + Manages and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities to include the most advanced curriculums and audiences. + Proactively coaches, mentors and provides development opportunities for other facilitators. + Supports the planning, design, development, implementation and evaluation of complex learning programs. + Diagnoses learner performance problems, determines underlying causes and provides recommendations to improve performance. + Oversees performance results and learning solution effectiveness. + Provides expert knowledge in the development, implementation and assessment of curriculum. + Anticipates future learning requirements to support changing business needs. + Leads peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions. + Maintains business and learning skills/acumen through skills update and professional development. + Evaluates and improves learning programs and processes to include needed course maintenance and revisions as appropriate. + Maintains accountability for performance results and learning solution effectiveness. + Observes and gives feedback periodically to other instructors ensuring quality of facilitation. + Provides training and qualifies facilitators to ensure they can deliver on objectives and comply with laws and regulations associated with the delivery of courses. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. **What you have:** + Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. + 8 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or deployment. + Excellent written and oral communication skills. + Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching. + Advanced knowledge of Microsoft Office Products (Excel, Word, PowerPoint). + Knowledge of learning theories, adult learning principles and instructional design model. + Lesson and curriculum planning skills with the ability to work with SMEs to identify audience's training needs, learning objectives and content gaps. + Ability to apply a variety of instructional techniques such as role playing, simulations, team exercises, group discussions, videos, or lectures to real-world situations and debrief activities to arrive at learning outcomes. + Comprehensive facilitation, active engagement, and presentation skills. + Experience with evaluating impact of training and making adjustments to continuously improve quality of sessions. + Experience with Virtual Technology and ability to deliver training remotely. + Current FINRA Series 7 and/or attainment within 90 days of job entry. + Current Life/Health License and/or attainment within 90 days of job entry. **What sets you apart:** + Current FINRA Series 7. + Current FINRA Series 63 and/or attainment within 90 days of job entry. + Current Life/Health license. + 3+ years of facilitation experience in financial services, insurance, or related industries. + **Sales & Service Acumen:** Experience in consultative sales and delivering exceptional customer service in a regulated environment. + **Life Insurance & Financial Services Knowledge:** Understanding of life insurance products, annuities, and related concepts to connect training to business outcomes. + **Facilitation Expertise:** Proven ability to deliver engaging, interactive classroom and virtual sessions using adult learning principles. + **Technology Proficiency:** Skilled in virtual training platforms (WebEx, Zoom, MS Teams) and Learning Management Systems (LMS). + **Coaching & Feedback Skills:** Ability to assess learner performance and provide actionable feedback to improve results. **Compensation range:** The salary range for this position is: $121,130 - $218,030. **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Ready to make an impact? The USAA Life Company Learning & Development team is on the hunt for a Facilitator Lead who thrives on inspiring others and driving performance excellence. If you love blending sales savvy, exceptional service skills, and a passion for teaching and leadership, this is your chance to shine! In this role, you'll: * Lead dynamic learning experiences that empower our member-contact employees to deliver world-class service and sales. * Bring innovation to the classroom, using creative approaches and adult learning principles to make training stick. * Collaborate with a team of trailblazers, shaping the future of learning at USAA Life Company. As a Facilitator Lead for Life Company, you will facilitate and deliver training programs to attain learning objectives and meet learners' needs. Facilitate learning for the most advanced curriculums or audiences on a variety of subjects including complex technical acumen, customer service skills and USAA culture. Support facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the of the following location: Plano, TX. Relocation assistance is not available for this position. What you'll do: * Facilitates learning discussions, learning activities, coaching, and small group interactions. * Manages and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities to include the most advanced curriculums and audiences. * Proactively coaches, mentors and provides development opportunities for other facilitators. * Supports the planning, design, development, implementation and evaluation of complex learning programs. * Diagnoses learner performance problems, determines underlying causes and provides recommendations to improve performance. * Oversees performance results and learning solution effectiveness. * Provides expert knowledge in the development, implementation and assessment of curriculum. * Anticipates future learning requirements to support changing business needs. * Leads peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions. * Maintains business and learning skills/acumen through skills update and professional development. * Evaluates and improves learning programs and processes to include needed course maintenance and revisions as appropriate. * Maintains accountability for performance results and learning solution effectiveness. * Observes and gives feedback periodically to other instructors ensuring quality of facilitation. * Provides training and qualifies facilitators to ensure they can deliver on objectives and comply with laws and regulations associated with the delivery of courses. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 8 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or deployment. * Excellent written and oral communication skills. * Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching. * Advanced knowledge of Microsoft Office Products (Excel, Word, PowerPoint). * Knowledge of learning theories, adult learning principles and instructional design model. * Lesson and curriculum planning skills with the ability to work with SMEs to identify audience's training needs, learning objectives and content gaps. * Ability to apply a variety of instructional techniques such as role playing, simulations, team exercises, group discussions, videos, or lectures to real-world situations and debrief activities to arrive at learning outcomes. * Comprehensive facilitation, active engagement, and presentation skills. * Experience with evaluating impact of training and making adjustments to continuously improve quality of sessions. * Experience with Virtual Technology and ability to deliver training remotely. * Current FINRA Series 7 and/or attainment within 90 days of job entry. * Current Life/Health License and/or attainment within 90 days of job entry. What sets you apart: * Current FINRA Series 7. * Current FINRA Series 63 and/or attainment within 90 days of job entry. * Current Life/Health license. * 3+ years of facilitation experience in financial services, insurance, or related industries. * Sales & Service Acumen: Experience in consultative sales and delivering exceptional customer service in a regulated environment. * Life Insurance & Financial Services Knowledge: Understanding of life insurance products, annuities, and related concepts to connect training to business outcomes. * Facilitation Expertise: Proven ability to deliver engaging, interactive classroom and virtual sessions using adult learning principles. * Technology Proficiency: Skilled in virtual training platforms (WebEx, Zoom, MS Teams) and Learning Management Systems (LMS). * Coaching & Feedback Skills: Ability to assess learner performance and provide actionable feedback to improve results. Compensation range: The salary range for this position is: $121,130 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** **Ready to make an impact? The USAA Life Company Learning & Development team is on the hunt for a Facilitator I who thrives on inspiring others and driving performance excellence. If you love blending sales savvy, exceptional service skills, and a passion for teaching and leadership, this is your chance to shine!** In this role, you'll: + Lead dynamic learning experiences that empower our member-contact employees to deliver world-class service and sales. + Bring innovation to the classroom, using creative approaches and adult learning principles to make training stick. + Collaborate with a team of trailblazers, shaping the future of learning at USAA Life Company. As a **Facilitator I** for **Life Company** , you'll facilitate and deliver training programs to attain learning objectives and meet learners' needs. Facilitate learning on a variety of subjects including complex technical acumen, customer service skills and USAA culture. Support facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment. We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: **Tampa, FL., San Antonio, TX. or Plano, TX.** Relocation assistance is **not** available for this position. **What you'll do:** + Facilitates learning discussions, learning activities, coaching, and small group interactions. + Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities. + Researches learner performance problems, determines underlying causes and provides feedback to improve performance. + Collaborates with peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions. + Maintains business and learning skills/acumen through skills update and professional development. + Identifies needed course maintenance, makes recommendations for process improvements and completes course revisions as appropriate. + Maintains accountability for performance results and learning solution effectiveness. + May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate. + May provide support, including coordinating logistics, for other Facilitators. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. **What you have:** + Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. + 4 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching. + Excellent written and oral communication skills. + Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching. + Proficient knowledge of Microsoft Office Products (Excel, Word, PowerPoint). + Knowledge of learning theories, adult learning principles and instructional design model. + Experience with Virtual Technology and ability to deliver training remotely. + Current FINRA Series 7 and/or attainment within 90 days of job entry. + Current Life/Health License and/or attainment within 90 days of job entry. **What sets you apart:** + Current Life/Health license. + Current FINRA Series 7. + Current FINRA Series 63. + Current Life/Health license. + 3+ years of facilitation experience in financial services, insurance, or related industries. + **Sales & Service Acumen:** Experience in consultative sales and delivering exceptional customer service in a regulated environment. + **Life Insurance & Financial Services Knowledge:** Understanding of life insurance products, annuities, and related concepts to connect training to business outcomes. + **Facilitation Expertise:** Proven ability to deliver engaging, interactive classroom and virtual sessions using adult learning principles. + **Technology Proficiency:** Skilled in virtual training platforms (WebEx, Zoom, MS Teams) and Learning Management Systems (LMS). + **Coaching & Feedback Skills:** Ability to assess learner performance and provide actionable feedback to improve results. **Compensation range:** The salary range for this position is: $69,920 - $133,620. **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

General responsibilities The responsibility of the Training & Development Coordinator is to support the T&D function and team through coordination and implementation of agency-wide training, assisting the Training Specialist with execution of Financial Planning Academy, tracking/reporting of early productivity metrics, daily communication with new trainees, and scheduling of on-going development meetings. This is an entry level role supporting the T/D specialist. More specific responsibilities will include scheduling and calendaring, preparing speakers, setting-up training room, running reports in excel, tracking and communicating production results, social media posts, and general project management. Qualifications & Desired Skills Bachelor's Degree preferred, but not required. Strong detail orientation and organizational skills Project management skills Skilled in Excel and tech-savvy in general Works effectively with people at all levels and builds strong relationships Effectively manages time to address multiple priorities at multiple levels Adaptable and can navigate uncertainty with confidence High-capacity, team-player with passion for helping others Effective written and oral communication skills

Job Description Under Minimal Supervision, the Training and Development Coordinator is responsible for designing and controlling the technical process and transformative methods of the organization. The incumbent will seek to continuously improve the organization's operations to optimize efficiency and effectiveness in meeting customer requirements. The incumbent works closely with the Chief Operating Officer and the Relationship Bankers, Central Operations team, and various departments. The incumbent will coordinate with several departments to assist in the adoption, training, and solving of various problems related to Bank operations. Automation and process improvement initiatives support the Banks strategic plan to provide product and service needs to our clients. The incumbent's role is crucial to a successful customer onboarding experience. Essential Job Duties Implements processes to determine standards and establish quality and accountability in various departments. Provides guidance to staff on any changes to policy and procedure. Interviews staff, developers, and third parties to create technical operational documentation for system utilization. Ensures regulatory compliance in procedures. Tracks missing, incomplete and incorrect documentation. Ensures proper follow up to obtain the documents and complete the clients request in a timely manner. Provides support to Chief Operating Officer, as needed, and serves as the liaison between new accounts, Central Service Department, Branches and BSA. Assists management team with managing projects and assist with the implementation, training, documentation, and further development of projects. Create and update operational procedures; provides assistance and guidance to branch personnel regarding banking policies, procedures, and risk assessments. Reports results of user feedback to help management make recommendations for support process improvement. Assist in developing in-depth knowledge of the following operational components. Branch Operations Remote Deposit Anywhere (Mobile Banking) Bill Payments (iPay) FI Transfers Person to Person Payments Mobile Banking (GoDough) Online Banking (NetTeller Back Office) eStatements eSign Digital Account Opening (Online, Mobile and Branch) Cognos Report Writing Plus, any forthcoming new additions (Zelle, Apple Pay, Google Pay, etc.). Be a resource and trainer to employees for new and existing processes. Creates training programs and training materials to support banking operations. Trains staff with the goal of creating consistent delivery through channels. Works with the Chief Operating Officer in analyzing customer data and trends (usage data numbers) to drive product/service adoption. Perform other duties and responsibilities as assigned. Core Competencies Adaptability & Accountability: Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility for own actions. Attendance & Punctuality: Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointments on time. Analytical Skills: Synthesizes complex or diverse information, collects and researches data when necessary, identifies data relationships, designs workflows and procedures, analyzes assigned tasks, resources and workflow processes to prioritize projects and determine best way of meeting deadlines and requirements. Communication: Expresses ideas and thoughts both verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, writes clearly and informatively and edits work for spelling and grammar. Presents accurate numerical data effectively. Judgment: Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and takes responsibility for communication including what is heard. Teamwork / Morale: Treats others with respect and courtesy, gives and welcomes feedback, inspires the trust of others, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations Engages consistently in professional behavior. Business Ethics: Works with integrity and ethically, upholds organizational values and abides by written policies. Compliance: Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state and federal requirements including but not limited to: all applicable consumer protection laws and regulations governing financial institutions, the Bank's Bank Secrecy Act / Anti-Money Laundering and OFAC (BSA/AML/OFAC) in accordance with his/her respective job duties and responsibilities Confidentiality: Maintains a high degree of confidentiality. When sending confidential electronic communications outside the internal Bank network, use [Secure] in the subject line. Organization: Maintains continuous workflow to meet daily/weekly/monthly deadlines. Leadership & Management: Abides by the Bank's leadership principles at all times. Reacts well under pressure. Develops subordinates' skills and encourages growth by providing candid, relevant feedback and coaching. Carries out required performance management processes and timekeeping responsibilities. Identifies disciplinary situations or employee conflict and manages communication appropriately. Assures confidential interchange with subordinates as appropriate. Demonstrates and instill in others an appropriate sense of urgency. Recruits and retains high quality team members. Job Qualifications Must be able to perform all the essential duties of the position satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent experience. Minimum 10 years' relevant work experience in banking/finance, adult education, or technical documentation. Computer & Software Skills Must have foundational computer skills including Microsoft Office Suite (Outlook email and calendaring) and the Internet. Travel Occasional local travel Additional Information: Min: $75,000 to Max: $85,000/annually