Associate Customer Service Representative Spanish Bilingual Everyday Banking
Wells Fargo 4.6
Wells Fargo job in Phoenix, AZ
**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life (********************************************* means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!
**About this role:**
Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
**In this role you will:**
+ Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
+ Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
+ Regularly receive direction from supervisor and escalate questions and issues to more senior employees
+ Interact with team on basic information, plus internal or external customers
**Required Qualifications:**
+ 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ Bilingual speaking and reading proficiency in Spanish/English
**Desired Qualifications:**
+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
+ Ability to execute in a fast paced, high demand, metric driven call center environment
+ Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
+ Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
+ Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
+ Knowledge, understanding and experience of internet, mobile, and social media technology
**Job Expectations:**
+ Must be able to attend full duration of required training period
+ This position is not eligible for Visa sponsorship
+ Ability to work additional hours as needed
+ Schedule may be eligible for a shift differential under the terms of the shift differential policy
+ Must work on-site at the location posted
+ Must complete and pass required language assessment
**Training and Work Schedule:**
+ You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
+ Training class starts on 03/09 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
+ We're open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most schedules will be mid-shift or evening-shift.
**Posting Location:**
+ 2202 W Rose Garden Ln, Phoenix AZ 85027
@RWF22
**Posting End Date:**
2 Feb 2026
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-514141
**About this role:** Wells Fargo is seeking an Incentive Compensation Design Consultant. The Human Resources Incentive Compensation Center is responsible for the design and administration of the function incentive plan for the lines of business within Wells Fargo. This role will be supporting the design and delivery of the Financial Advisor incentive plans across Wealth and Investment Management (WIM). In this role, the coordination of data for analysis is used to design incentive plans in collaboration with partners and key stakeholders supporting the incentive plan design process.
**In this role, you will:**
+ Lead cross functional teams to strategize, plan, and execute a variety of programs, services, and initiatives.
+ Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
+ Review strategic approaches and effectiveness of support function and business performance.
+ Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations.
+ Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.
+ Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives.
+ Influence, guide, and lead less experienced Strategy and Execution staff within the group.
**Required Qualifications:**
+ 5+ years of Compensation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
**Desired Qualifications:**
+ Experience with design of formulaic incentive compensation plans.
+ Familiarity with financial services industry.
+ Experience in Financial Advisor Compensation is a plus.
+ Knowledge and understanding of regulatory compliance requirements surrounding incentive compensation and risk management.
+ Strong knowledge of compensation design principals.
+ Certified Compensation Professional (CCP) preferred.
+ Strong analytical skills with high attention to detail and accuracy.
+ Ability to drive and lead organizational change in a dynamic environment.
+ Ability to collaborate with risk and control partners.
+ Excellent verbal, written, and interpersonal communication skills.
+ Proficient with Microsoft Excel skills.
+ Familiar with building and developing relationships in a virtual and geographically dispersed environment.
**Job Expectations:**
+ Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.
+ Flexibility to support global teams across time zones.
+ This position is not eligible for Visa sponsorship.
+ Relocation assistance not available for this position.
Position Locations:
+ 550 South 4th Street, Minneapolis, MN
+ 401 South Tryon Street, Charlotte, NC
+ 2222 West Rose Garden Lane, Phoenix, AZ
+ 401 Las Colinas Blvd W, Irving, TX
+ 4101 Wiseman Boulevard, San Antonio, TX
+ 800 South Jordan Creek Parkway, West Des Moines, IA
+ 114 N Beaumont Street, Saint Louis, MO
**Posting End Date:**
29 Jan 2026
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-513987
$46k-75k yearly est. 7d ago
Business Solutions Advisor - I-17 / Happy Valley Road Financial Center - Bilingual Mandarin Required
Bank of America 4.7
Phoenix, AZ job
Phoenix, Arizona
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge (************************************************************************************************************************************************************************
**:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.
**Responsibilities:**
+ Recommends financial advice and guidance that align with client financial goals and needs
+ Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
+ Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
+ Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
+ Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
+ Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience
**Required Qualifications** :
+ Has demonstrated experience and proven success with business-to-business sales, or small business banking.
+ Has strong communication skills with the ability to effectively influence clients.
+ Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
+ Has a proven sales track record.
+ Is able to build productive partnerships and working relationships.
+ Is experienced with outbound phone sales.
+ Bilingual Mandarin
**Desired Qualifications:**
+ Experience with financial information, spreadsheets and financial skills.
+ Experience with in-person customer service and sales.
+ Experience working with small business clients.
+ Experience meeting or exceeding goals.
+ A working knowledge of small business products and services.
**Skills:**
+ Client Management
+ Client Solutions Advisory
+ Customer and Client Focus
+ Referral Identification
+ Risk Management
+ Client Experience Branding
+ Credit Documentation Requirements
+ Credit and Risk Assessment
+ Pipeline Management
+ Referral Management
+ Attention to Detail
+ Collaboration
+ Issue Management
+ Prospecting
+ Relationship Building
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
$69k-90k yearly est. 6d ago
CIB Client Service Account Manager- United States- 2026 ReEntry Program
Jpmorgan Chase & Co 4.8
Tempe, AZ job
JobID: 210688159 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $68,000.00-$100,500.00; Jersey City,NJ $78,000.00-$113,000.00 About the Program At JPMorganChase, we recognize that rewarding careers do not always follow a conventional path. We value the diversity, fresh perspective and wealth of experience that returning professionals can bring.
The ReEntry program offers experienced professionals, who are currently on an extended career break of at least two years, the support and resources needed to relaunch their careers. The program spans over 30 locations worldwide.
The ReEntry Program is a 15-week fellowship program, beginning April 20, 2026 and ending July 31, 2026 with the prospect of an offer for permanent employment with JPMorganChase at the end of the program. The permanent placements will be based on both business needs and candidate skill set.
Please refer to our ReEntry Overview page for further information regarding the Program.
Commercial & Investment Bank
The Commercial & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Client Services supports a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.
What We Look For:
Creative and innovative team players with analytical, technical, problem solving, planning and organizational skills. Individuals must have strong interpersonal skills and be able to communicate effectively in presentations, expressing complex financial strategies in an organized and articulate manner. The ability to relate well to external clients and internal partners and establishing strong working relationships.
$78k-113k yearly Auto-Apply 57d ago
QA Lead / Manager - Merchant Business Software Suite (MBSS)
Bank of America Corporation 4.7
Chandler, AZ job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.
We are seeking an experienced QA Lead/Manager to lead quality assurance efforts for the Merchant Business Software Suite, supporting mobile and payment system initiatives. The ideal candidate will have a deep understanding of merchant payment flows, mobile and POS systems, and the technologies that support them. This role requires both strategic leadership and hands-on QA expertise.
Responsibilities:
* Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
* Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
* Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
* Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
* Contributes to the technology strategy for their technical domain
* Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
* Ensures that execution is aligned with product strategy by working with product management and other stakeholders
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
* Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
* Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
* Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
* Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
* People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
* Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
* Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
* Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Required Qualifications:
* 10+ years of experience managing QA functions within payments, merchant services, or financial systems.
* Strong understanding of POS environments, merchant transaction flows, and payment system integrations.
* Hands‑on experience testing mobile applications (Flutter experience preferred).
* Proficiency with API testing and familiarity with ASP.NET application architectures.
* Expertise with test automation frameworks and tools such as Playwright, Selenium, or equivalent.
* Demonstrated experience building and maintaining automated UI test suites.
* Excellent analytical, problem‑solving, communication, and stakeholder‑management skills.
* Proven success leading QA teams through planning, execution, and delivery of complex technology initiatives.
Desired Qualifications:
* Experience in financial services, payments, or fintech industry.
* Familiarity with CI/CD pipelines and test integration tools.
* Exposure to Agile development processes and project management tools (e.g., Jira, Confluence).
Skills:
* Influence
* Risk Management
* Solution Design
* Stakeholder Management
* Technical Strategy Development
* Analytical Thinking
* Application Development
* Collaboration
* Result Orientation
* Solution Delivery Process
* Agile Practices
* Architecture
* Automation
* Data Management
* DevOps Practices
Minimum Education Requirement: Bachelor's degree or equivalent work experience.
Shift:
1st shift (United States of America)
Hours Per Week:
40
$84k-103k yearly est. 13d ago
Insurance Svc Manager II
Jpmorgan Chase 4.8
Tempe, AZ job
Be part of JPMorganChase's Wholesale Lending Services group! Join our Central Insurance Team and be the compliance expert we're looking for. As an Insurance Service Manager II within JPMorganChase, you will play a pivotal role in ensuring the quality and timeliness of insurance servicing activities. Your expertise in reviewing assets and collateral for appropriate insurance coverage will be crucial in maintaining the integrity of our loan portfolio. You will be expected to identify trends, root causes of errors, and propose solutions to enhance our servicing guidelines. Your proficiency in conflict management and critical thinking will be key in liaising with various departments and external vendors, ensuring compliance with policies and procedures. Your advanced strategic planning and time management skills will enable you to effectively prioritize tasks, manage change, and drive continuous improvement in our lending services.
**Job responsibilities**
+ Conduct comprehensive reviews of assets and collateral to ensure appropriate insurance coverage, utilizing advanced knowledge of insurance servicing and lending services.
+ Analyze and report on the quality and timeliness of insurance servicing activities, identifying trends and root causes of errors to enhance servicing guidelines.
+ Collaborate with internal departments and external vendors to ensure compliance with policies and procedures, leveraging proficient conflict management skills.
+ Prioritize and manage tasks effectively, utilizing advanced time management and strategic planning skills to drive continuous improvement in lending services.
+ Contribute to the development and implementation of process improvements, utilizing problem-solving skills and a keen attention to detail.
**Required qualifications, capabilities, and skills**
+ Three or more years of experience in insurance servicing, with a focus on reviewing assets and collateral for appropriate coverage.
+ Demonstrated proficiency in analyzing and reporting on the quality and timeliness of insurance servicing activities.
+ Proven ability to identify trends and root causes of errors in insurance servicing, and propose effective solutions.
+ Advanced skills in strategic planning and time management, with a track record of driving continuous improvement in lending services.
+ Proficient in conflict management, with experience in liaising with various departments and external vendors to ensure compliance with policies and procedures.
**Preferred qualifications, capabilities, and skills**
+ Proficient in leveraging AI/ML to enhance insurance processes and improve decision-making capabilities.
+ Skilled in overseeing project management activities to ensure timely and successful delivery.
+ Strong ability to build and influence relationships, with excellent written, oral, and interpersonal communication skills.
+ Capable of identifying opportunities for process enhancements and implementing best practices
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
$93k-122k yearly est. 18d ago
Virtual Banker II - Tempe, AZ- Bilingual English and Spanish Required
Jpmorganchase 4.8
Tempe, AZ job
You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. You'll have the opportunity to build lasting relationships with our customers and employees, manage a diverse portfolio of client banking relationships, and contribute to our commitment to diversity and inclusion. This role offers a chance for career growth and the opportunity to make a significant impact in our company.
As a Virtual Banker II in Consumer Banking, you will contribute significantly to the success of the Virtual Bank helping clients by providing strong customer service, offering advice and sharing products and services to help them meet their financial needs while partnering with Specialists including Private Client Advisors, Private Client Bankers, Mortgage Bankers and Business Relationship Managers, to connect customers to experts who can help them with specialized financial needs. You will engage clients over the phone and video both inbound and outbound providing strong customer service, offering advice, sharing products and services to help them meet their financial needs by making them feel appreciated and being their advocate. You will also show initiative and proactively prevent problems for our clients while being able to maintain success in an ever-changing environment making lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job Responsibilities
Manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
Demonstrates success using a value-added, relationship-oriented approach to acquire and deepen client relationships
Makes personal connections, engages and educates customers, asks open-ended questions and listens to establish trust and build lasting relationships
Partners with Specialists including Private Client Advisors, Mortgage Bankers and Business Relationship Managers to connect customers to experts who can help them with specialized financial needs
Required Qualifications, Capabilities, and Skills
1+ year of Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating and maintaining customer relationships, and revenue generation
High school degree, GED, or foreign equivalent
Outstanding financial planning and use of financial planning tools while adhering to policies, procedures, and regulatory banking requirements
Strong team orientation with a commitment of long-term career with the firm
Excellent written and verbal communication skills
Reading and speaking in both Spanish and English fluently is required for this role
Preferred Qualifications, Capabilities, and Skills
Excellent communication skills
College degree or military equivalent
Experience cultivating relationships with affluent clients
Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: *********************************************************************
$58k-110k yearly est. Auto-Apply 4d ago
Technology Support II - Production Management, Issues Management
Jpmorganchase 4.8
Tempe, AZ job
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Ensure timely and accurate resolution of Issues Management cases. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities
Ensures cases are resolved within established timelines for completion
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Should have experience in a Customer or Client Facing related role
Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries
Excellent communication skills, organizational skills and time management skills
Excellent technical skills and business acumen related to data management and payments processing
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Knowledge of one or more general purpose programming languages or automation scripting
Experience with help desk ticketing systems
Ability to influence and lead technical conversations with other resolver groups as directed
Exposure to observability and monitoring tools and techniques
Experience in Large Language Models (LLM) and Agentic AI
$54k-79k yearly est. Auto-Apply 50d ago
Business Support Manager II - Global AML Ops Strategic Content Manager
Bank of America 4.7
Phoenix, AZ job
Charlotte, North Carolina;Chandler, Arizona; Fort Worth, Texas; Phoenix, Arizona **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.**
Acknowledge (********************************************************************************************************************************************
**:**
**About Us**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.
Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.
The Business Support Manager II on the AML Strategy & Enablement team will design and deliver compelling, data-driven presentation materials that articulate the strategic vision, performance, and regulatory posture of our Anti-Money Laundering (AML) program.
**Responsibilities:**
+ Transform complex data and compliance narratives into clear, persuasive stories for senior executive management and regulatory audiences
+ Act as a trusted partner for AML
+ Craft messaging frameworks for key organizational priorities, ensures consistency and professionalism in all content
+ Leads efforts to simplify complex concepts for diverse audiences
**Required Qualifications:**
+ 5+ years in financial services, compliance, or risk management with a focus on executive communications or strategic reporting
+ Proven ability to design and structure executive presentations that tell a clear, compelling story; experience building frameworks and templates for strategic decks
+ Advanced expertise in PowerPoint and visual storytelling techniques, including layout, design principles, and data visualization
+ Advanced proficiency in data visualization tools (e.g., Tableau and Power BI)
+ Strong understanding of AML concepts, regulatory frameworks, and risk management principles; ability to stay current on AML regulatory developments and industry best practices
+ Ability to translate analytics and business insights into narratives that resonate with senior leadership
+ Strong strategic thinking, problem-solving, and adaptability to shifting priorities and regulatory changes
+ Exceptional written and verbal communication skills with a focus on persuasive storytelling; ability to manage sensitive information with discretion
+ Excellent organizational and time management skills; self-starter with high energy and attention to detail, able to work with minimal supervision
**Desired Qualifications** :
+ Bachelor's degree in communications, Business, Finance, Data Analytics, or related field
+ Experience in executive communications, strategic messaging, or content development for leadership forums
+ Familiarity with visual design best practices and tools beyond PowerPoint
+ Experience with OCC, Federal Reserve, and other regulatory expectations
+ Ability to coach stakeholders on effective storytelling and presentation delivery
+ Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational levels
+ Expertise in executive reporting or board-level communications
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
$73k-98k yearly est. 40d ago
2027 Commercial & Specialized Industries Summer Analyst Program
Jpmorgan Chase & Co 4.8
Phoenix, AZ job
JobID: 210693574 JobSchedule: Full time JobShift: Base Pay/Salary: Boston,MA $38.46-$38.46; Irvine,CA $38.46-$38.46; Denver,CO $38.46-$38.46; Washington,DC $38.46-$38.46; Seattle,WA $38.46-$38.46; San Francisco,CA $38.46-$38.46; New York,NY $38.46-$38.46; Chicago,IL $38.46-$38.46; Los Angeles,CA $38.46-$38.46
Join JPMorganChase's Commercial & Specialized Industries (C&SI) group, serving diverse entities with revenues from $20 million to $2 billion. This role offers direct client work in banking, treasury, and credit, alongside strategic projects to enhance your skills. Benefit from comprehensive training, mentorship, and engagement with senior leaders to kickstart your financial services career, with options for a diversified experience or a focused track in Capital & Advisory Solutions in major cities like Chicago, Houston, and New York. Analysts will gain expertise in financial modeling, credit analysis, and client interactions within a collaborative team environment.
How we're organized:
As a Summer Analyst within the Commercial & Specialized Industries team, you will hone your skills in financial modeling, credit analysis, and client engagement in a collaborative environment. You have the option to choose between two program tracks:
* A diversified experience across various teams and functions, where you will work with regional groups and industry segments such as Agribusiness, Life Sciences, and Technology.
* A focused program in Capital & Advisory Solutions, offering exposure to Asset Based Lending, Mid-Cap Financial Sponsors Group, and Syndicated Finance teams, where you will engage in complex financing and analytics. You will prepare client-facing materials, including pitchbooks and marketing decks, and participate in the origination, structuring, and marketing of loan syndication.
Syndicated Finance Group Locations: Chicago, Houston
Syndicated Finance Group Analysts support the origination, structuring, pricing, negotiation, and distribution of loan syndications for Middle Market and Commercial Real Estate clients in North America by collaborating on debt transactions-including financial modeling, cash flow analysis, term sheet development, credit and capital market presentations-preparing offering and marketing materials for investors, and working with credit professionals on transaction legal documentation.
Asset Based Lending Locations: New York, Chicago, Los Angeles, Irvine, Atlanta, Dallas
As an Analyst in the ABL group, you will learn credit analysis fundamentals and work with experienced teams on structuring and managing financing solutions, gaining exposure to industry-leading credit, origination, and syndication teams that cover a broad spectrum of industries, contribute to the Commercial Bank's loan portfolio with approximately $44 billion of credit exposure and over 1,000 clients, receive training in lending based on both collateral value and cash flows, and ultimately develop into a specialist with broad credit skills and industry experience.
Financial Sponsors Group Locations: New York, Chicago, Los Angeles
FSG Analysts develop deal-related and client-facing materials-including pitchbooks and marketing decks-conduct financial analysis in partnership with Credit, Commercial Banking, and Investment Banking teams, participate in client calls for both relationship management and deal execution, and collaborate with C&SI Bankers, Credit Officers, and Product Partners to deliver financing solutions and strategic advisory across Commercial and Investment Banking divisions.
In all tracks, Summer Analysts supporting our regional groups will work with C&SI Bankers, Credit Officers, Treasury Officers and Product Partners who cover a variety of industries to provide a range of financing solutions and strategic advisory.
Job Responsibilities:
Our Summer Analyst Program will provide you with an introduction to client management, credit structuring, and cash management allowing you to develop the necessary skillset to become a successful Full-Time Analyst. The 9-week program will begin with a week of orientation and training, giving you foundational business knowledge you'll build upon throughout the summer.
You will also have the opportunity to hear from and network with senior leaders and spend time with peers from programs across the bank at philanthropic and group events.
Upon successful completion of the internship program, you may receive an offer of full-time employment in our 2.5 year, full-time C&SI Analyst Program.
You'll make an impact by:
* Working on financial models to support financing transactions
* Preparing marketing materials for use in client meetings (covering topics such as financing alternatives, working capital optimization, and industry analysis)
* Learning how to identify treasury product solutions to benefit clients' long-term planning
* Collaborate with deal teams regarding business development strategy, including the identification of potential prospects
* Developing an understanding of the full breadth of J.P. Morgan products and service offerings
* Conducting client and prospect research to support business development efforts
Locations we hire for C&SI - Diversified Track:
* Atlanta
* Austin
* Birmingham (Detroit Metro Area)
* Boston
* Charlotte
* Chicago
* Dallas
* Denver
* Houston
* Indianapolis
* Irvine
* Los Angeles
* Miami
* Nashville
* New York City
* Philadelphia
* Phoenix
* San Francisco
* Seattle
* Washington D.C.
Locations we hire for C&SI - Capital & Advisory Solutions Track:
* Atlanta
* Chicago
* Dallas
* Houston
* Los Angeles
* New York City
Who We Are Seeking:
We are looking for individuals who have an interest in corporate banking and enjoy working with people, building relationships, and providing best-in-class customer experience.
Required qualifications, capabilities and skills:
* Exceptional verbal and written communication skills
* Excellent problem solving and critical thinking skills
* Strong attention to detail
* Ability to thrive in a fast-paced, collaborative work environment
* Pursing a bachelor's degree with an expected graduation date between December 2027 and June 2028
* Candidates must be authorized to work permanently in the U.S.
Preferred Qualifications:
* Coursework in business, finance, or accounting a plus
* Minimum cumulative GPA of 3.2 on a 4.0 scale is preferred
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorganChase, will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT.)
Please note that your performance in this program will be evaluated for the purpose of assessing a permanent full time offer post-graduation, a role that is likewise ineligible for employment-based immigration sponsorship.
Our Mission:
At JPMorganChase, we're creating positive change for the diverse clients, customers, and communities we serve. We do this by championing your innovative ideas through a supportive and inclusive culture that helps you every step of the way as you build your career. If you're passionate, curious, and ready to make an impact, we're looking for you.
About The Process:
To be considered, you must complete the following steps:
* Complete this application including selection of city preference.
* Your city preference should align with your current internship location.
About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorganChase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team:
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Commercial & Specialized Industries (C&SI) teams provide credit, cash management, capital markets and corporate finance advisory solutions to corporations, municipalities and nonprofits. Core Banking teams generally focus on clients with annual revenues of $20 million to $2 billion. The local delivery model, coupled with the firm's global resources, offers clients customized, comprehensive solutions and personalized service by building long-term relationships.
$61k-86k yearly est. Auto-Apply 22d ago
Communications Consultant 2 - Contingent
Wells Fargo 4.6
Wells Fargo job in Chandler, AZ
Title: Internal Communications Consultant Charlotte, NC Duration: 12 months Work Engagement: W2 Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits In this contingent resource assignment, you may: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Communications. Review and analyze basic or tactical Communications assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables. Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Communications.
Responsibilities:
* Execute a variety of communication initiatives and day‑to‑day activities that support branch and field operations.
* Implement communication strategies designed to inform employees, support business objectives, and uphold Wells Fargo's reputation.
* Track, analyze, and report on communication performance to ensure messages achieve intended outcomes.
* Collaborate and consult with internal stakeholders and customers to gather information, align messaging, and ensure accuracy.
* Contribute to publication design, website content updates, and digital publishing tasks; gather and assess team member feedback to recommend communication approaches to leadership.
* Participate in efforts to enhance communication processes, tools, and strategies across the organization.
Qualifications:
* Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
* 2+ years handling internal communications to employee's experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
* Experience using Dreamweaver, HTML, or other CMS tools to support digital publishing.
* Content development experience
* Storytelling experience
* Strong communication skills both written and verbal
* Microsoft Office skills
* Team Member Mail (TM Mail) publishing experience.
.
$48k-73k yearly est. 60d+ ago
Fraud Analytics and Innovation Lead Analyst
Bank of America 4.7
Phoenix, AZ job
Charlotte, North Carolina;Plano, Texas; Richmond, Virginia; Sun City West, Arizona; Boston, Massachusetts; Chandler, Arizona; Tampa, Florida; Chicago, Illinois; Jacksonville, Florida; Newark, Delaware; Phoenix, Arizona; Chandler, Arizona **To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge (*******************************************************************************************************************
**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Summary:**
This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics, independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the line of business and partner organizations (e.g.,. Risk, Product, etc.).
This job is responsible for performing more complex analysis aimed at improving fraud prevention while driving responsible growth and performance for consumer products and related divisions such as Health Savings Accounts. Key responsibilities include applying knowledge of multiple business and technical-related topics and independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the Line of Business and partner organizations including Risk and Product teams. Performs multiple complex analysis to to extract data and uses multiple databases to acquire. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with business partners. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors.
**Responsibilities:**
+ Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
+ Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
+ Identifies fraud trends based on industry and portfolio conditions and communicates findings to senior management
+ Supports execution of large scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics based insights
+ Drive analytics to develop fraud mitigation rules, carefully striking the balance across fraud risk, client impact, operational costs and revenue implications with focus on Health Savings Accounts and related products
+ Proactively managing fraud risk by urgently responding to immediate threats while keeping an eye toward future risks, vulnerabilities, and changes to the fraud landscape
+ Consistently challenge the status quo to find opportunities to develop and refine our fraud policies and procedures, working closely with the business, operations, and policy partners
+ Drive discovery and documentation of end-to-end fraud processes to identify current controls, vulnerabilities, and enhancement opportunities
+ Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
+ Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
+ Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
+ Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights
**Required Qualifications:**
+ Minimum 3 years SAS/SQL Coding knowledge and/or experience
+ Ability to manage multiple projects in a complex and rapidly-changing environment
+ Ability to work independently as well as part of a team
+ Demonstrate strong analytical skills
+ Previous risk/fraud analysis, strategy development, or related experience
+ Strong written and oral communication skills
+ Intellectually curious and willing to dive into complete issues\problems and solve
**Desired Qualifications:**
+ 5+ years of risk analysis, strategy development, or related experience
+ 5+ years of SAS or SQL Coding experience
+ Prior experience in Authentication, Fraud, Debit Card or other related risk fields
+ Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)
+ Experience managing relationships and projects with external vendor partners
**Skills:**
+ Analytical Thinking
+ Business Analytics
+ Data and Trend Analysis
+ Fraud Management
+ Problem Solving
+ Collaboration
+ Innovative Thinking
+ Monitoring, Surveillance, and Testing
+ Presentation Skills
+ Risk Management
+ Data Visualization
+ Interpret Relevant Laws, Rules, and Regulations
+ Issue Management
+ Oral Communications
+ Written Communications
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
$57k-90k yearly est. 60d+ ago
Mortgage Consumer Direct Sales Consultant Bilingual (SAFE)
Wells Fargo Bank 4.6
Wells Fargo Bank job in Tempe, AZ
About this role:
Wells Fargo is seeking a Mortgage Consumer Direct Sales Consultant to support our Consumer Direct Team. Our Consumer Direct team builds strong relationships with consumers and referral partners to help our customers reach their personal and financial goals through homeownership. Mortgage Consumer Direct Sales Consultants provide answers and guidance regarding mortgage-related products and services for clients, customers, and potential customers. Our Mortgage Consumer Direct Sales Consultants thrive on customer interaction and never miss an opportunity to enhance and deepen the customer's relationship. They are skilled communicators, organized, have strong integrity, are highly motivated, and strive to reach and meet goals. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Manage inbound and outbound calls, with follow-up to existing and potential customers offering Wells Fargo mortgage products and services
Interact with customers to understand their needs and provide them with high quality customer service; inform prospective and existing customers of Wells Fargo Home Mortgage programs; analyze and offer mortgage loan products based on the client's needs
Present recommendations for resolving more complex situations, and exercise some independent judgment while developing understanding of loan applications, pricing loans, or locking loan rates
Collaborate with fulfillment partners to meet the needs of our clients throughout the origination process
Maintain high standard of client satisfaction by ensuring timely and proactive customer communication
Navigate between multiple screens, databases and applications to accurately capture information needed from the customer, while holding a conversation
This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Required Qualifications:
2+ years of Mortgage Consumer Direct Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking and listening proficiency in Spanish/English
Desired Qualifications:
Experience in loan origination
Strong understanding of mortgage sales, origination processes and industry regulations
Experience working in goal-driven environments
Experience in sales
Experience communicating financial concepts to customers
Strong communication skills both interpersonal and written and the ability to thrive in a fast-paced environment.
Detail-oriented with strong organization and time management skills
Job Expectations:
This position is not eligible for Visa sponsorship
This position offers a hybrid work schedule; one week in office and one week remote
Willingness to work on-site at the location(s) listed on the job opening
Ability to work weekdays, weekends and holidays as needed or scheduled
Site hours of operation are Monday-Friday 9:00 am - 7:00 pm; Saturday 8:30 am - 5:00 pm. Candidate will work alternating two-week schedule 9:00 am - 5:30 pm and 10:30 am - 7:00 pm and one rotating Saturday 8:30 am - 5:00 pm approximately once every four weeks. Hours adjust in March for the time change
This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site(************************************************* provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
Spanish
Posting End Date:
1 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$47k-82k yearly est. 54d ago
Part Time Teller Bilingual Bell and Tatum Phoenix
Wells Fargo 4.6
Wells Fargo job in Phoenix, AZ
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!
About this role:
Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
In this role you will:
* Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
* Complete operational activities while minimizing risks under established policies
* Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
* Receive direction from managers and exercises judgment within defined policies and procedures
* Escalate questions and issues to more experienced roles
* Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
* Identify information and services to meet customers financial needs
Required Qualifications:
* 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* Bilingual speaking and listening proficiency in Spanish/English
Desired Qualifications:
* Customer service focus with experience handling complex transactions across multiple systems
* Ability to educate and connect customers to technology and share the value of mobile banking options
* Ability to interact with integrity and professionalism with customers and team members
* Experience working with others on a team to meet customer needs
* Cash handling experience
* Ability to follow policies, procedures, and regulations
* Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
* Well-organized, independent and able to prioritize in a fast-paced environment
* Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
* Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
* Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Job Expectations:
* Ability to work a schedule that may include most Saturdays
* This position is not eligible for Visa sponsorship
* Must take and pass required language assessment
Posting Location(s):
* 4750 E Bell Rd Phoenix, AZ 85032
@RWF22
Spanish speaking required
Posting End Date:
30 Jan 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$32k-36k yearly est. 27d ago
Information Security Associate Manager Enterprise Data Loss Prevention
Wells Fargo 4.6
Wells Fargo job in Chandler, AZ
About this role: Wells Fargo is seeking an Information Security Associate Manager to serve as a key leader within the Enterprise Data Loss Prevention (EDLP) organization. EDLP is a critical component of Wells Fargo's broader information security program, responsible for protecting sensitive business information across its lifecycle-data in motion, data in use, and data at rest.
The team monitors, detects, and responds to EDLP policy violations by generating alerts and conditionally blocking data transfers when necessary. EDLP also oversees and manages enterprise‑wide filtering policies that allow, block, or isolate specific internet resources, as well as governance processes for temporary or exception‑based access to websites or online services.
The Associate Manager will support EDLP leadership, drive operational excellence, and ensure ongoing effectiveness of data protection controls and governance processes.
Key Responsibilities
Leadership & People Management
* Lead, develop, and manage a team of information security professionals within EDLP.
* Oversee hiring, onboarding, coaching, and performance management to maintain a high-performing organization.
* Foster a culture of risk awareness, collaboration, and continuous improvement.
Operational Governance & Controls
* Manage and maintain EDLP controls, procedures, and related documentation.
* Ensure alignment with enterprise security policies, industry standards, and regulatory requirements.
* Oversee governance routines, including control performance reviews, audit engagements, and evidence submission.
Risk, Performance & Reporting
* Develop, implement, and monitor key risk indicators (KRIs), key performance indicators (KPIs), and related metrics for EDLP functions.
* Produce executive-level management reporting to communicate operational health, risk posture, and program maturity.
* Analyze data trends and EDLP event patterns to identify opportunities for improved policies or operational enhancements.
Policy & Program Management
* Support ongoing maintenance and optimization of EDLP rulesets, detection logic, and filtering policies.
* Participate in evaluating, approving, and governing temporary access requests or exceptions for internet resources.
* Collaborate with partner teams-including Cybersecurity Defense, Technology, and Business Controls-to ensure effective end-to-end policy enforcement and issue resolution.
Cross-Functional Collaboration
* Serve as a subject matter expert for data-loss prevention activities in enterprise initiatives.
* Provide guidance and support for compliance assessments, audits, and regulatory exams.
* Represent EDLP in enterprise information security governance forums.
Additionally, you will:
* Establish execution of programs including risk management, vulnerability management, secure software development, and vendor management
* Maintain an awareness of the threat landscape companywide and provide security consultation in support of strategic planning and business development
* Lead implementation of complex projects and initiatives impacting one or more lines of business
* Develop and lead operational support for the information security programs including identity and access management, incident response and investigations, and disaster recovery and business continuity
* Make decisions that move significant opportunity to create advances in information security and efficiency and potential risk companywide
* Ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
* Manage a technical operations team
* Collaborate and consult with peers, colleagues, and managers
* Lead team to achieve objectives
* Interact with board, operating committee, management committee, executive management, and the Operational Risk Committee
* Manage allocation of people and financial resources for Information Security Analysis
* Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
* 2+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* 1+ years of Leadership experience
Desired Qualifications:
* Previous experience with enterprise DLP platforms or endpoint/network security technologies.
* Experience in highly regulated industries (e.g., financial services).
* Familiarity with information security frameworks such as NIST, ISO 27001, or COBIT.
* Ability to manage multiple priorities in a fast-paced environment.
* Demonstrated leadership or people direct reporting management experience.
* Strong understanding of data protection concepts and DLP technologies.
* Ability to analyze complex data sets and communicate insights to leadership.
* Strong written and verbal communication skills.
Job Expectations:
* This position offers a hybrid work schedule
* This position is not eligible for Visa sponsorship
* Possible up to 10% travel
Locations:
* 1525 WT Harris Blvd, Charlotte, North Carolina 28262
* 2600 S Price Rd, Chandler, Arizona 85286
Posting End Date:
25 Jan 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$92k-114k yearly est. 6d ago
Digital Product Management Senior Manager- Surface & Agent Orchestration
Wells Fargo 4.6
Wells Fargo job in Chandler, AZ
About this role: Wells Fargo is seeking a Digital Product Management Senior Manager within the Marketing & Sales Platform team to lead new enterprise Generative AI capabilities - Surface & Orchestration. Surface will serve as the central UI ("copilot") for campaign managers to design, test, approve, and deploy marketing campaigns, while an orchestration layer coordinates a set of downstream AI agents that handle audience targeting, creative generation, channel activation, compliance checks, and performance insights. These capabilities will be an integral part of our overall GenAI Marketing strategy. Future Autonomous Marketing. This role blends product strategy and platform delivery, bringing together marketing, AI engineering, data science, analytics, risk, and operations to deliver a secure, scalable, and compliant capability for Consumer Marketing.
You will define the product vision and roadmap, develop a new team, own the backlog (epics/features/acceptance criteria), and also implement a robust product operating model-covering governance, model risk management, observability, and support-so marketers can confidently adopt Surface for end‑to‑end campaign workflows.
In this role, you will:
* Own the product vision, strategy, and roadmap for Surface, a Generative AI capability that acts as a central UI and an orchestration layer for downstream marketing agents.
* Define user journeys and UX for campaign managers and marketing operations (brief, ideation, audience selection, creative generation, approvals, deployment, and post‑launch optimization).
* Translate business outcomes into well‑formed epics, features, and acceptance criteria; prioritize and sequence the backlog; and lead agile teams to ship high‑quality increments.
* Build and evolve the orchestration layer that coordinates downstream agents (e.g., audience & segmentation, creative & content, channel & flighting, compliance & brand safety, analytics & insights).
* Establish product operations, including SLAs, incident response, observability/telemetry, evaluation harnesses, red‑teaming, and continuous improvement loops.
* Partner across Marketing, AI/ML Engineering, Data Science, Analytics, MarTech/AdTech, Legal/Compliance, InfoSec, and Risk to deliver an enterprise‑grade capability.
* Integrate with agents that will perform tasks on the broader martech stack (e.g., journey orchestration, personalization, A/B testing, CDP, email/SMS/push platforms, paid media APIs) to enable end‑to‑end campaign execution.
* Implement Responsible AI and Model Risk Management practices (governance, privacy/PII safeguards, bias/quality testing, prompt logging, human‑in‑the‑loop review, and content policy guardrails).
* Drive performance and cost management (token usage, caching, RAG, model selection, throughput/latency SLAs) and define quality metrics (precision/recall, hallucination rates, user satisfaction).
* Define adoption, engagement, and business impact KPIs; create dashboards and mechanisms to track outcomes (time‑to‑launch, lift, operational efficiency, compliance findings).
* Own change management, enablement, and training for marketers; build a strong feedback loop with power users and a Community of Practice.
* Lead vendor/partner evaluations and negotiations for LLMs, agent frameworks, vector databases, and observability tools; manage budgets and contracts in partnership with sourcing.
* Coach and develop a team of product managers and product analysts; establish best practices in discovery, experimentation, and data‑driven decision making.
* Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
* Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
Required Qualifications:
* 6+ years of digital product management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* 3+ years of management or leadership experience
* Proven experience with Pega and Adobe platforms, representing expertise in successfully implementing complex solutions across the Marketing life cycle; this should include decision engines, RTCDP, testing and content.
* Hands‑on familiarity with Generative AI platforms (LLMs), agent orchestration frameworks, prompt engineering, vector search/RAG, experimentation, and evaluation methods.
Desired Qualifications:
* Proven success owning strategy, roadmap, and delivery for complex, cross‑functional products; strong stakeholder management and executive communication.
* Expertise in agile product delivery (backlog management, PI planning, sprint ceremonies, release planning) and writing clear, testable acceptance criteria.
* Experience integrating enterprise products with marketing technology stacks, APIs, and data platforms; ability to reason about data lineage, quality, and privacy.
* Demonstrated ability to implement governance and controls across privacy, security, and Responsible AI; comfortable partnering with Risk, Legal, and InfoSec.
* Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
* Demonstrated track record of effective influencing and collaboration at all levels
* Exceptional problem solving abilities
* Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
* Excellent written and oral communication skills with ability to clearly communicate results
Candidate must be willing to work onsite at one of the stated locations listed in the job posting on a hybrid schedule.
VISA Sponsorship not supported by this role.
Posting End Date:
25 Jan 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$92k-124k yearly est. 6d ago
Lead Risk Analytics Consultant - Consumer and Small Business Banking - Corporate Risk
Wells Fargo 4.6
Wells Fargo job in Tempe, AZ
**About this role:** Wells Fargo is seeking a Lead Risk Analytics consultant to join the Wells Fargo Business Credit Risk - Loss Forecast, Analytics and Collections (LFAC) team. The LFAC team is responsible for delivering loss forecasts, conducting in-depth portfolio analysis into credit quality, and developing collection strategies to support Wells Fargo Business. This role will serve as the lead for team's Loss Forecast function, which includes producing forecasts for business performance, reserve calculations, and stress-testing activities. The role will be responsible for partnering with key Corporate Credit, WF Business, and Finance stakeholders to ensure adequacy and/or accuracy of loss forecasts for Wells Fargo Business.
**In this role, you will:**
+ Lead complex initiatives related to business analysis and modeling for WF Business Loss Forecasts, representing the business in cross functional, broad impacting responsibilities including allowance and stress testing, acting as a key participant in the data aggregation, monitoring, and data submission requirements
+ Review and analyze complex programing models, extract data and manipulate databases to provide statistical and financial modeling analysis specific to businesses supported
+ Manage requirements, development and implementation of changes to loss forecast processes the roll out of pilot programs developed as a result of programmed models, portfolio quality and customer requests to support businesses and product lines
+ Make decisions in complex product credit strategies, data modeling, and credit risk exposure, requiring solid understanding of business unit projects and regulatory responses, policies, procedures, and compliance requirements that influence and lead Analytic and Reporting to meet deliverables and drive new initiatives
+ Collaborate and consult with peers, less experienced to more experienced managers, to resolve production, project, and regulatory issues, and achieve sustainable risk analysis and accurate forecasts, as well as and common modeling goals
+ Lead projects, teams, and mentor
**Required Qualifications:**
+ 5+ years of Risk Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ Loss Forecast (Business, Allowance and CCAR/Stress Testing)
+ Lead others in understanding, modifying and deploying complex SAS code in an analytical production environment with disciplined change management and controls
+ Small Business credit risk management experience
**Posting Locations:**
+ 401 S Tryon Street - Charlotte, North Carolina
+ 1150 W Washington Street - Tempe, Arizona
+ 114 N Beaumont St Bldg D - Saint Louis, Missouri
+ 800 S Jordan Creek Pkwy - West Des Moines, Iowa
+ 401 Las Colinas Blvd W Bldg B - Irving, Texas
**Job Expectations:**
+ Ability to work at one of the locations in this job posting.
+ This position offers a hybrid work schedule.
+ This position is not eligible for Visa sponsorship.
**Posting End Date:**
29 Jan 2026
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-515195
$71k-95k yearly est. 5d ago
Loan Servicing Representative - Auto Operations
Wells Fargo 4.6
Wells Fargo job in Chandler, AZ
About this role: Wells Fargo is seeking Loan Servicing Representatives to join the Auto Operations Group in Chandler, AZ. This team is part of our Consumer Lending business. Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career.
Apply today for opportunities in the following areas:
* Reinstatements
* Legal Letters
* Repossession Operations
* Vendor Support Invoicing
* Impounds
* Aftermarket/Letter of Guarantee/Specialty Operation Support
* Loss Recovery
* Payment Operations
* Bankruptcy Operations
* Titles
In this role, you will:
* Support Loan Servicing functional area or processes
* Identify opportunities to improve various areas within Loan Servicing and recommend solutions
* Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
* Perform moderately complex administrative, transactional, operational, or customer support tasks
* Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
* Receive direction from Loan Servicing supervisors
* Escalate non-routine questions to experienced individuals
* Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
* Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
* Provide guidance to less experienced peers
Required Qualifications:
* 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
* Experience within auto financial operations and/or automotive industry.
* Experience executing in a fast paced, high demand, production environment while balancing multiple priorities.
* Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment.
* Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties.
* Excellent analytical skills with high attention to detail and accuracy.
* Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
* Customer Service focus with the ability to listen to customer needs and recommend solutions.
Job Expectations:
* Must be able to attend full duration of training.
* Flexible to work any hours between 6 am - 7 pm.
* Hours may adjust bi-annually, based on Daylight Savings Time
* Work on-site at the location posted
* This position does not offer relocation assistance
* This position is not eligible for Visa sponsorship
Job Location:
* 2501 S Price Road - Chandler, Arizona 85286 (109808)
Posting End Date:
28 Jan 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$57k-91k yearly est. 1d ago
Lead Network Engineer - Ribbon
Wells Fargo 4.6
Wells Fargo job in Chandler, AZ
About this role: Wells Fargo is seeking a Lead Network Engineer. In this role, you will: * Lead the review, resolution and implementation for the most complex technical issues and initiatives related to large scale network applications, data systems, voice and other technical products and services
* Use and create diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems
* Evaluate or review queries to extract data, create standard procedures, or perform limited programming to fine tune systems supported
* Research performance trends and recommend process improvements
* Perform complex migrations from development to production, upgrades, installations and configurations
* Make decisions in security and regulatory policies to design and implement foolproof secured network solutions
* Assess changes for risk to production systems and assure quality, security and compliance requirements are met for supported areas
* Identify gaps in current technology processes and recommend changes to assure Service Level Agreements can be supported
* Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Required Qualifications:
* 5+ years of Voice Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* 5+ years of experience in enterprise call routing, class of restriction (COR) design, and integration of IP PBX dial plans with CTI gateways and call center platforms.
* 5+ years of Extensive experience in UC design, enterprise dial plan development, IP telephony architecture, QoS sizing, IP PBX trunk sizing, and SIP integration with PSTN/carrier platforms.
* 5+ years of experience with large scale enterprise dial plan development. Includes CLEC experience, dial plan integrations for TDM and IP (SIP) based trunk solutions, and CTI dial plan design for call center solutions.
* Strong background in MPLS VPN designs with UC/IPT overlays, RSVP-TE/MPLS LSP for bandwidth reservation in large enterprise networks.
* Extensive knowledge and experience in IP routing, Ethernet standards (802.1q, 802.3ad), routing protocols (RIP, BGP, OSPF, ISIS), and firewall/ACL administration.
* Expertise in MGCP, RTP, SIP, SCCP, H.323/H.235, secure RTP (sRTP), compressed RTP (cRTP), and telecom transmission standards (T1/E1, T3/E3, SONET/SDH).
* Strong understanding of IP PBX interoperability, SIP trunk sizing, failover, CLEC reroute, CAC principles, and optimized call routing across enterprise networks.
* Ability to design networks for high availability, low latency, priority queuing, scalability, security, and fault tolerance for real-time voice applications. UC dial plan integrations, design, and solutions development.
* Capability to develop detailed test plans, analyze lab results, and translate findings into deployment procedures and solution guidelines.
* Extensive applied knowledge of Ribbon products (RAMP, PSX, SBC), strong analytical and communication skills, and experience delivering high-quality solutions on complex projects.
Desired Qualifications:
* Strong background in large-scale telephony architecture and call admission control (CAC) design for enterprise UC environments, including regional and location-based CAC for trunk and station sides.
* Deep understanding of voice codecs such as G.729, G.711, iLBC, and Wideband codecs and their application in UC environments.
* Experience with Customer Response Applications (CRA) and CTI integrations with Cisco CUCM, Ribbon RAMP, PSX, SBC, and Soft Switch platforms.
* Familiarity with high-speed optical transport technologies (OC3, OC12, OC48) and Metro Ethernet services such as DWDM, GigE over SONET, and 10Gig metro services.
* Strong technical knowledge of Cisco Catalyst chassis, UC/IPT overlay designs, Class of Service (CoS), DSCP-QoS configurations, and Cisco ISR router UC configurations.
* Advanced problem resolution skills including SDL trace analysis, CUCM trace analysis, SIP/SCCP/H.323/MGCP troubleshooting, and Q.921/Q.931 call routing trace analysis.
* Experience with databases (Oracle, Informix, MySQL, Postgres), Linux/Unix systems, and scripting (Python) for process automation.
* Ribbon Platform Expertise: Strong applied knowledge of Ribbon products, specifically RAMP, PSX, and SBC.
Job Expectations:
* This position is not eligible for Visa sponsorship
Posting End Date:
29 Jan 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
About this role: Wells Fargo is seeking a Commercial Mortgage Loan Administration Specialist in Commercial Capital Operations as part of the CIB Lending Operations division. In this role, you will: * Participate in less complex initiatives and identify opportunity for process improvements for timely processing of all incoming business lending within Transaction and Processing
* Review and analyze basic business, operational, or technical assignments or challenges that require research, evaluation, and selection of alternatives, and exercise independent judgment to guide medium risk deliverables
* Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the function, policies, procedures and compliance requirements for collateral and loan documents
* Collaborate and consult with functional colleagues, internal partners and stakeholders, including internal and external customers if applicable
* Prepare loan documentation, coordinate loan closing, and initiate loan disbursements
* Monitor changing loan collateral pool for adherence to Credit Agreement, bank policy and regulatory requirements
* Ensure all files and procedures follow government regulations and Bank policies
* Conduct periodic audits of loan files
* May provide training and guidance to less experienced specialists
* Work with customers, RM, internal and external partners in coordinating the closing of mid-size to major commercial real estate loans, handling flood and other collateral due diligence, and cataloguing documents for storage in the system of record
Required Qualifications:
* 2+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
* 2+ years of Commercia Real Estate (CRE) experience
* Experience with Commercial Loan Disbursements
* Ability to interpret and research loan origination, legal, or real estate documents
* Exposure to Wells Fargo banking systems such as LAM, CCM and C360
* Knowledge and understanding of builder, construction, or renovations lending
* Knowledge and understanding of commercial real estate operations
* Knowledge and understanding of the Flood Disaster Protection Act (FDPA)
* Commercial loan documentation, preparation, or review experience
* Ability to navigate multiple computer systems, applications, and utilize search tools to find information
* Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
* Ability to work in a fast-paced deadline driven environment
* Effective organizational, multi-tasking, and prioritizing skills
* Excellent verbal, written, and interpersonal communication skills
* Intermediate Microsoft Office (Word, Excel, and Outlook) skills
* Strong analytical skills with high attention to detail and accuracy
Job Expectations:
* Ability to work at one of our approved job posting locations
* Ability to work a hybrid schedule, at least 3 days a week working in office
Posting End Date:
4 Feb 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.