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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $39,032 | $18.77 |
| 2 | Seattle, WA | $38,010 | $18.27 |
| 3 | Boston, MA | $37,900 | $18.22 |
| 4 | New York, NY | $36,450 | $17.52 |
| 5 | Minneapolis, MN | $36,155 | $17.38 |
| 6 | San Francisco, CA | $36,127 | $17.37 |
| 7 | Summit, NJ | $35,778 | $17.20 |
| 8 | Danbury, CT | $35,275 | $16.96 |
| 9 | Wilmington, DE | $35,068 | $16.86 |
| 10 | Portland, OR | $34,536 | $16.60 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $108,034 | $52 | - |
| 2 | Service Consultant | $84,680 | $41 | 1 |
| 3 | Customer Relationship Specialist | $80,480 | $39 | - |
| 4 | Customer Account Executive | $74,022 | $36 | - |
| 5 | Customer Service Senior Associate | $72,497 | $35 | - |
| 6 | Customer Care Executive | $70,415 | $34 | - |
| 7 | Customer Liaison | $69,289 | $33 | - |
| 8 | Sales Agent | $59,609 | $29 | - |
| 9 | Customer Support Executive | $59,521 | $29 | - |
| 10 | Telephone Service Adviser | $59,447 | $29 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | JPMorgan Chase & Co. | $34,833 | $17 | 204 |
| 2 | Fifth Third Bank | $34,172 | $16 | 156 |
| 3 | BB&T | $33,810 | $16 | - |
| 4 | Rhinebeck Bank | $33,800 | $16 | 7 |
| 5 | KeyBank | $33,734 | $16 | 14 |
| 6 | M&T Bank | $33,636 | $16 | 10 |
| 7 | SunTrust | $33,626 | $16 | - |
| 8 | Regions Bank | $33,483 | $16 | 27 |
| 9 | Capital One | $33,381 | $16 | 22 |
| 10 | Bank of America | $33,208 | $16 | 254 |
| 11 | U.S. Bank | $33,130 | $16 | 739 |
| 12 | Bank of the West | $33,034 | $16 | - |
| 13 | Citizens Financial Group | $32,987 | $16 | 27 |
| 14 | Citi | $32,599 | $16 | 13 |
| 15 | Island Finance Puerto Rico Inc | $32,385 | $16 | - |