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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $56,270 | $27.05 |
| 2 | Columbia, MD | $51,764 | $24.89 |
| 3 | New York, NY | $51,755 | $24.88 |
| 4 | Wilmington, DE | $50,951 | $24.50 |
| 5 | Summit, NJ | $50,878 | $24.46 |
| 6 | Boston, MA | $49,610 | $23.85 |
| 7 | Philadelphia, PA | $48,974 | $23.55 |
| 8 | Glen Allen, VA | $47,636 | $22.90 |
| 9 | Danbury, CT | $47,111 | $22.65 |
| 10 | Charlotte, NC | $45,077 | $21.67 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $108,034 | $52 | - |
| 2 | Client Service Technician | $88,727 | $43 | - |
| 3 | Service Consultant | $84,680 | $41 | 1 |
| 4 | Customer Relationship Specialist | $80,480 | $39 | - |
| 5 | Customer Service Senior Associate | $72,497 | $35 | - |
| 6 | Loan Services Representative | $62,578 | $30 | 2 |
| 7 | Field Service Representative Lead | $57,569 | $28 | - |
| 8 | Senior Representative | $56,037 | $27 | - |
| 9 | Service Officer | $52,497 | $25 | - |
| 10 | System Service Representative | $52,133 | $25 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | JPMorgan Chase & Co. | $65,612 | $32 | 173 |
| 2 | Citi | $49,736 | $24 | 16 |
| 3 | BB&T | $46,134 | $22 | - |
| 4 | SunTrust | $45,624 | $22 | - |
| 5 | KeyBank | $44,543 | $21 | 15 |
| 6 | Bank of America | $44,397 | $21 | 213 |
| 7 | M&T Bank | $44,362 | $21 | 11 |
| 8 | Capital One | $43,651 | $21 | 26 |
| 9 | Regions Bank | $43,438 | $21 | 24 |
| 10 | Fifth Third Bank | $42,727 | $21 | 166 |
| 11 | U.S. Bank | $42,441 | $20 | 683 |
| 12 | Rhinebeck Bank | $37,078 | $18 | 5 |
| 13 | Citizens Financial Group | $35,602 | $17 | 38 |
| 14 | Bank of the West | $34,659 | $17 | - |
| 15 | Island Finance Puerto Rico Inc | $34,533 | $17 | - |