Office Assistant jobs at WellSpan Health - 38 jobs

Full time (40 hours weekly) Monday- Friday - dayshift with early evening hours Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. Duties and Responsibilities Essential Functions: * Answers telephones, routes callers, takes messages and provides routine information to callers. * Greets and registers patients in accordance with established policies and procedures. * Schedules patient appointments within established parameters. * Performs various duties for effective check-in and check-out of patients. * Prepares schedules and encounter forms for daily visits. * Handles walk in patients in the appropriate manner. * Ensures that Race, Ethnicity and Language is documented as appropriate. * Processes patient charge and collects copays and deductibles. * Performs various tasks related to end of day batch control, cash drawer etc. * Enters and/or retrieves data from established computer files. * Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. * Processes requests for patient information according to policies and procedures, including record copy service and form tracking. * Researches billing questions and problems for patients with centralized billing service. * Types various notes, letters, memos and reports, as needed. Proofs materials for errors. * Complies with all HIPAA rules and regulations. * Processes mail including scanning and tasking if applicable. Common Expectations: * Maintains established policies and procedures, objectives, quality assessment and safety standards. * Complies with missed appointment policy (Admin 104). * Supports Quality initiatives as determined by individual clinic site. * Completes required education and competencies in a timely manner. * Processes mail including scanning and tasking if applicable. * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. * Establishes and maintains files and records on an ongoing basis. Qualifications Minimum Education: * Certificate Program Professional Medical, Administrative or Business School Required or * High School Diploma or GED With 12 or more months of customer service experience Required Work Experience: * Less than 1 year Relevant experience Required Courses and Training: * Medical terminology within 180 days Preferred Knowledge, Skills, and Abilities: * Excellent interpersonal/communications skills. * Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. * Computer skills to include typing. Benefits Offered: * Comprehensive health benefits * Flexible spending and health savings accounts * Retirement savings plan * Paid time off (PTO) * Short-term disability * Education assistance * Financial education and support, including DailyPay * Wellness and Wellbeing programs * Caregiver support via Wellthy * Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Provides complex administrative support in preparation and completion of all administrative duties and department projects. Responsible for various aspects of office operations including preparation of spreadsheets, charts, correspondence, scheduling meetings, managing calendars, maintaining office inventory, ordering supplies, taking minutes of meetings, sorting and distributing mail, responding to inquiries, triaging and routing calls, maintaining and updating contract database, assisting with new hire processing and other personnel related items. Position: Administrative Assistant, Remote Department: Denials Appeals Schedule: 24 Hours (Days) JOB REQUIREMENTS: EDUCATION: * Associate's degree (or equivalent) in Business Administration, Business Management (or related field) plus 3 years related experience. Will consider equivalent combination of formal education and experience, i.e. HS/GED plus 5 years related experience. Candidates with a Bachelor's degree must have at least 1 year of administrative or office experience. KNOWLEDGE AND SKILLS: * Superior verbal/written English communication skills, including excellent grammatical, editing and proofreading skills. * Highly proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, PowerPoint, Outlook) and web browsers. * Ability to work independently and exercise independent judgment * Excellent organizational skills, including strong attention to detail and the ability to manage time effectively. * Effective interpersonal skills to interact appropriately with all levels of staff and external contacts. * Strong problem solving skills. * Proven ability to maintain strict confidentiality of all personal/health sensitive information. Compensation Range: $19.95- $27.88 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Full time (40 hours weekly) Monday- Friday - dayshift with early evening hours Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. Responsibilities Duties and Responsibilities Essential Functions: Answers telephones, routes callers, takes messages and provides routine information to callers. Greets and registers patients in accordance with established policies and procedures. Schedules patient appointments within established parameters. Performs various duties for effective check-in and check-out of patients. Prepares schedules and encounter forms for daily visits. Handles walk in patients in the appropriate manner. Ensures that Race, Ethnicity and Language is documented as appropriate. Processes patient charge and collects copays and deductibles. Performs various tasks related to end of day batch control, cash drawer etc. Enters and/or retrieves data from established computer files. Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. Processes requests for patient information according to policies and procedures, including record copy service and form tracking. Researches billing questions and problems for patients with centralized billing service. Types various notes, letters, memos and reports, as needed. Proofs materials for errors. Complies with all HIPAA rules and regulations. Processes mail including scanning and tasking if applicable. Common Expectations: Maintains established policies and procedures, objectives, quality assessment and safety standards. Complies with missed appointment policy (Admin 104). Supports Quality initiatives as determined by individual clinic site. Completes required education and competencies in a timely manner. Processes mail including scanning and tasking if applicable. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Establishes and maintains files and records on an ongoing basis. Qualifications Qualifications Minimum Education: Certificate Program Professional Medical, Administrative or Business School Required or High School Diploma or GED With 12 or more months of customer service experience Required Work Experience: Less than 1 year Relevant experience Required Courses and Training: Medical terminology within 180 days Preferred Knowledge, Skills, and Abilities: Excellent interpersonal/communications skills. Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. Computer skills to include typing. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy

Schedule Part-Time: 40 hours/biweekly Mixed schedule. Office hours are 8:00a - 8:00p Monday through Thursday and 8:00a - 5:00p on Friday. Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. Responsibilities Duties and Responsibilities Essential Functions: Answers telephones, routes callers, takes messages and provides routine information to callers. Greets and registers patients in accordance with established policies and procedures. Schedules patient appointments within established parameters. Performs various duties for effective check-in and check-out of patients. Prepares schedules and encounter forms for daily visits. Handles walk in patients in the appropriate manner. Ensures that Race, Ethnicity and Language is documented as appropriate. Processes patient charge and collects copays and deductibles. Performs various tasks related to end of day batch control, cash drawer etc. Enters and/or retrieves data from established computer files. Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. Processes requests for patient information according to policies and procedures, including record copy service and form tracking. Researches billing questions and problems for patients with centralized billing service. Types various notes, letters, memos and reports, as needed. Proofs materials for errors. Complies with all HIPAA rules and regulations. Processes mail including scanning and tasking if applicable. Common Expectations: Maintains established policies and procedures, objectives, quality assessment and safety standards. Complies with missed appointment policy (Admin 104). Supports Quality initiatives as determined by individual clinic site. Completes required education and competencies in a timely manner. Processes mail including scanning and tasking if applicable. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Establishes and maintains files and records on an ongoing basis. Qualifications Qualifications Minimum Education: Certificate Program Professional Medical, Administrative or Business School Required or High School Diploma or GED With 12 or more months of customer service experience Required Work Experience: Less than 1 year Relevant experience Required Courses and Training: Medical terminology within 180 days Preferred Knowledge, Skills, and Abilities: Excellent interpersonal/communications skills. Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. Computer skills to include typing.

Full time (40 hours weekly) Monday- Friday - dayshift with early evening hours Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. **Duties and Responsibilities** **Essential Functions:** + Answers telephones, routes callers, takes messages and provides routine information to callers. + Greets and registers patients in accordance with established policies and procedures. + Schedules patient appointments within established parameters. + Performs various duties for effective check-in and check-out of patients. + Prepares schedules and encounter forms for daily visits. + Handles walk in patients in the appropriate manner. + Ensures that Race, Ethnicity and Language is documented as appropriate. + Processes patient charge and collects copays and deductibles. + Performs various tasks related to end of day batch control, cash drawer etc. + Enters and/or retrieves data from established computer files. + Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. + Processes requests for patient information according to policies and procedures, including record copy service and form tracking. + Researches billing questions and problems for patients with centralized billing service. + Types various notes, letters, memos and reports, as needed. Proofs materials for errors. + Complies with all HIPAA rules and regulations. + Processes mail including scanning and tasking if applicable. **Common Expectations:** + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Complies with missed appointment policy (Admin 104). + Supports Quality initiatives as determined by individual clinic site. + Completes required education and competencies in a timely manner. + Processes mail including scanning and tasking if applicable. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Establishes and maintains files and records on an ongoing basis. **Qualifications** **Minimum Education:** + Certificate Program Professional Medical, Administrative or Business School Required or + High School Diploma or GED With 12 or more months of customer service experience Required **Work Experience:** + Less than 1 year Relevant experience Required **Courses and Training:** + Medical terminology within 180 days Preferred **Knowledge, Skills, and Abilities:** + Excellent interpersonal/communications skills. + Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. + Computer skills to include typing. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch - farm-to-table and beyond. Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Schedule Part-Time: 40 hours/biweekly Mixed schedule. Office hours are 8:00a - 8:00p Monday through Thursday and 8:00a - 5:00p on Friday. Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. Duties and Responsibilities Essential Functions: * Answers telephones, routes callers, takes messages and provides routine information to callers. * Greets and registers patients in accordance with established policies and procedures. * Schedules patient appointments within established parameters. * Performs various duties for effective check-in and check-out of patients. * Prepares schedules and encounter forms for daily visits. * Handles walk in patients in the appropriate manner. * Ensures that Race, Ethnicity and Language is documented as appropriate. * Processes patient charge and collects copays and deductibles. * Performs various tasks related to end of day batch control, cash drawer etc. * Enters and/or retrieves data from established computer files. * Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. * Processes requests for patient information according to policies and procedures, including record copy service and form tracking. * Researches billing questions and problems for patients with centralized billing service. * Types various notes, letters, memos and reports, as needed. Proofs materials for errors. * Complies with all HIPAA rules and regulations. * Processes mail including scanning and tasking if applicable. Common Expectations: * Maintains established policies and procedures, objectives, quality assessment and safety standards. * Complies with missed appointment policy (Admin 104). * Supports Quality initiatives as determined by individual clinic site. * Completes required education and competencies in a timely manner. * Processes mail including scanning and tasking if applicable. * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. * Establishes and maintains files and records on an ongoing basis. Qualifications Minimum Education: * Certificate Program Professional Medical, Administrative or Business School Required or * High School Diploma or GED With 12 or more months of customer service experience Required Work Experience: * Less than 1 year Relevant experience Required Courses and Training: * Medical terminology within 180 days Preferred Knowledge, Skills, and Abilities: * Excellent interpersonal/communications skills. * Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. * Computer skills to include typing. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Medical Group The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it's caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes' list of the 100 best employers in Pennsylvania, with a ranking of No. 24! Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.

**Schedule** Part-Time: 40 hours/biweekly Mixed schedule. Office hours are 8:00a - 8:00p Monday through Thursday and 8:00a - 5:00p on Friday. Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. **Duties and Responsibilities** **Essential Functions:** + Answers telephones, routes callers, takes messages and provides routine information to callers. + Greets and registers patients in accordance with established policies and procedures. + Schedules patient appointments within established parameters. + Performs various duties for effective check-in and check-out of patients. + Prepares schedules and encounter forms for daily visits. + Handles walk in patients in the appropriate manner. + Ensures that Race, Ethnicity and Language is documented as appropriate. + Processes patient charge and collects copays and deductibles. + Performs various tasks related to end of day batch control, cash drawer etc. + Enters and/or retrieves data from established computer files. + Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. + Processes requests for patient information according to policies and procedures, including record copy service and form tracking. + Researches billing questions and problems for patients with centralized billing service. + Types various notes, letters, memos and reports, as needed. Proofs materials for errors. + Complies with all HIPAA rules and regulations. + Processes mail including scanning and tasking if applicable. **Common Expectations:** + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Complies with missed appointment policy (Admin 104). + Supports Quality initiatives as determined by individual clinic site. + Completes required education and competencies in a timely manner. + Processes mail including scanning and tasking if applicable. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Establishes and maintains files and records on an ongoing basis. **Qualifications** **Minimum Education:** + Certificate Program Professional Medical, Administrative or Business School Required or + High School Diploma or GED With 12 or more months of customer service experience Required **Work Experience:** + Less than 1 year Relevant experience Required **Courses and Training:** + Medical terminology within 180 days Preferred **Knowledge, Skills, and Abilities:** + Excellent interpersonal/communications skills. + Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. + Computer skills to include typing. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Medical Group The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it's caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes' list of the 100 best employers in Pennsylvania, with a ranking of No. 24! Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion. **Quality of Life** Established in 1800, Adams County includes the borough of Gettysburg, Pennsylvania. Home to more than 100,000 residents, the town is a mecca for Civil War history buffs and visitors who come to tour the Gettysburg National Battlefield and Gettysburg National Military Park and see the annual Civil War reenactment. Also located here is Gettysburg College, which has a strong academic reputation in liberal arts. The county is steeped in heritage, and offers a peaceful, country atmosphere, yet is a convenient drive to Washington, D.C., Baltimore, MD and Harrisburg, PA. The area's diversity attracts a lively local music scene and is home to numerous restaurants and wineries, fresh-produce markets, a ski resort and more. Adams County residents can find local employment in health care, tourism, agriculture and manufacturing. (Patient population: 102,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Full-time, Evenings 3-11pm 80 hrs/2 weeks Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. Duties and Responsibilities Essential Functions: * Answers telephones, routes callers, takes messages and provides routine information to callers. * Greets and registers patients in accordance with established policies and procedures. * Schedules patient appointments within established parameters. * Performs various duties for effective check-in and check-out of patients. * Prepares schedules and encounter forms for daily visits. * Handles walk in patients in the appropriate manner. * Ensures that Race, Ethnicity and Language is documented as appropriate. * Processes patient charge and collects copays and deductibles. * Performs various tasks related to end of day batch control, cash drawer etc. * Enters and/or retrieves data from established computer files. * Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. * Processes requests for patient information according to policies and procedures, including record copy service and form tracking. * Researches billing questions and problems for patients with centralized billing service. * Types various notes, letters, memos and reports, as needed. Proofs materials for errors. * Complies with all HIPAA rules and regulations. * Processes mail including scanning and tasking if applicable. Common Expectations: * Maintains established policies and procedures, objectives, quality assessment and safety standards. * Complies with missed appointment policy (Admin 104). * Supports Quality initiatives as determined by individual clinic site. * Completes required education and competencies in a timely manner. * Processes mail including scanning and tasking if applicable. * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. * Establishes and maintains files and records on an ongoing basis. Qualifications Minimum Education: * Certificate Program Professional Medical, Administrative or Business School Required or * High School Diploma or GED With 12 or more months of customer service experience Required Work Experience: * Less than 1 year Relevant experience Required Courses and Training: * Medical terminology within 180 days Preferred Knowledge, Skills, and Abilities: * Excellent interpersonal/communications skills. * Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. * Computer skills to include typing. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Philhaven Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus. At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.

Full-time, Evenings 3-11pm 80 hrs/2 weeks Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. Qualifications Minimum Education: Certificate Program Professional Medical, Administrative or Business School Required or High School Diploma or GED With 12 or more months of customer service experience Required Work Experience: Less than 1 year Relevant experience Required Courses and Training: Medical terminology within 180 days Preferred Knowledge, Skills, and Abilities: Excellent interpersonal/communications skills. Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. Computer skills to include typing. Duties and Responsibilities Essential Functions: Answers telephones, routes callers, takes messages and provides routine information to callers. Greets and registers patients in accordance with established policies and procedures. Schedules patient appointments within established parameters. Performs various duties for effective check-in and check-out of patients. Prepares schedules and encounter forms for daily visits. Handles walk in patients in the appropriate manner. Ensures that Race, Ethnicity and Language is documented as appropriate. Processes patient charge and collects copays and deductibles. Performs various tasks related to end of day batch control, cash drawer etc. Enters and/or retrieves data from established computer files. Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. Processes requests for patient information according to policies and procedures, including record copy service and form tracking. Researches billing questions and problems for patients with centralized billing service. Types various notes, letters, memos and reports, as needed. Proofs materials for errors. Complies with all HIPAA rules and regulations. Processes mail including scanning and tasking if applicable. Common Expectations: Maintains established policies and procedures, objectives, quality assessment and safety standards. Complies with missed appointment policy (Admin 104). Supports Quality initiatives as determined by individual clinic site. Completes required education and competencies in a timely manner. Processes mail including scanning and tasking if applicable. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Establishes and maintains files and records on an ongoing basis.

**Full-time, Evenings** **3-11pm** **80 hrs/2 weeks** Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. **Duties and Responsibilities** **Essential Functions:** + Answers telephones, routes callers, takes messages and provides routine information to callers. + Greets and registers patients in accordance with established policies and procedures. + Schedules patient appointments within established parameters. + Performs various duties for effective check-in and check-out of patients. + Prepares schedules and encounter forms for daily visits. + Handles walk in patients in the appropriate manner. + Ensures that Race, Ethnicity and Language is documented as appropriate. + Processes patient charge and collects copays and deductibles. + Performs various tasks related to end of day batch control, cash drawer etc. + Enters and/or retrieves data from established computer files. + Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. + Processes requests for patient information according to policies and procedures, including record copy service and form tracking. + Researches billing questions and problems for patients with centralized billing service. + Types various notes, letters, memos and reports, as needed. Proofs materials for errors. + Complies with all HIPAA rules and regulations. + Processes mail including scanning and tasking if applicable. **Common Expectations:** + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Complies with missed appointment policy (Admin 104). + Supports Quality initiatives as determined by individual clinic site. + Completes required education and competencies in a timely manner. + Processes mail including scanning and tasking if applicable. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Establishes and maintains files and records on an ongoing basis. **Qualifications** **Minimum Education:** + Certificate Program Professional Medical, Administrative or Business School Required or + High School Diploma or GED With 12 or more months of customer service experience Required **Work Experience:** + Less than 1 year Relevant experience Required **Courses and Training:** + Medical terminology within 180 days Preferred **Knowledge, Skills, and Abilities:** + Excellent interpersonal/communications skills. + Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. + Computer skills to include typing. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Philhaven Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus. At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more. **Quality of Life** Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers market and dining establishments for all tastes. Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in Central Pennsylvania, Lebanon is within an easy driving distance of Harrisburg, Lancaster, Reading and York. (Patient population: 140,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Part time (8 hours weekly) Night Shift (11:00 PM - 7:00 AM) Two night shifts in a rotating two week period with a rotation of every other weekend and every other holiday. Provides hospital telecommunication service through the operation of a telephone console and support equipment to route incoming and outgoing calls through the use of telephones, pagers, visual paging system, radio or computer to connect communication between visitors, callers, staff, patients and patients' families. May maintain records related to telecommunications (e.g. long distance phone calls, on-call employees, pages). Initiates appropriate response personnel for various emergency (e.g., heart arrest, fire and trauma calls) and disaster situations. Problem solves pager issues for resident staff. Evaluates service complaints and determines corrective action. Initiates requests for telephone service and repair of malfunctioning equipment and maintains related records. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Duties and Responsibilities Essential Functions: * Operator Duties: - Answers in coming calls quickly, efficiently and professionally. Treats callers as customers, with respect, dignity and politeness. Provides public information. - Trains end users on basic phone features, voice mail and ACD. - Performs basic end user device repairs, such as replacing sets, cables, etc., and installing amplifiers. - Pages Nursing Supervisor in-house for all calls which require Supervisor interaction. - Reassigns residents' pagers as requested to ensure all pagers are forwarded to the on-call resident. - Maintains Intellidesk database to keep information up to date. - Verifies that monitoring equipment and paging terminal are functioning properly at all times - Ensures funeral homes sign for deceased patients and receives death certificates. (Gettysburg only) - York Hospital operators answer calls for Gettysburg Hospital during emergency situations such as codes red, blue and pink and other emergencies that might arise. Answers for the Gettysburg operators' breaks after 3:00 pm daily, weekends and holidays. * Security Duties: - Responds to emergency calls such as heart arrests, trauma and fire following established procedures and protocols. - Maintains logs of all emergency calls for nurse reporting. - Secures departmental keys and ensures that staff sign for keys they are asking to use. - Announces specified Hospital Code calls. Alerts the appropriate personnel when Laboratory, Respiratory and Emergency Department trouble alarms activate. - Monitors security tape machine and installs new tapes as needed. - Verifies that the Code Blue Panel is operational at all times. - Monitors closed circuit security system for IROB building. - Maintains car keys for valet parking after hours. * Answering Service Duties: - Maintains on-call lists and contact persons needed in accordance with Hospital policy. Responds appropriately to requests for on-call staff. - Types all messages for the day and provides this information to the next shift. - Takes physicians' phone calls and gives them the messages. Activates physicians' pagers if inaccessible by phone. - Contacts Crisis Intervention for their patients. - Provides first line on-call support for Telco technical issues. Contacts technician when send level support is required. Common Expectations: * Demonstrates competency in skills necessary to provide appropriate information regarding patient access to care as determined in the performance standards. Actively supports patients rights. * Maintains established policies and procedures, objectives, quality assessment and safety standards. * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Qualifications Minimum Education: * High School Diploma or GED Required Work Experience: * Less than 1 year Relevant experience. Preferred * Previous switchboard experience. Preferred Knowledge, Skills, and Abilities: * Excellent interpersonal/communications skills. * Above average verbal skill is required to communicate with the public. * Required knowledge of basic computer skills. Benefits Offered: * Comprehensive health benefits * Flexible spending and health savings accounts * Retirement savings plan * Paid time off (PTO) * Short-term disability * Education assistance * Financial education and support, including DailyPay * Wellness and Wellbeing programs * Caregiver support via Wellthy * Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Part time (8 hours weekly) Night Shift (11:00 PM - 7:00 AM) Two night shifts in a rotating two week period with a rotation of every other weekend and every other holiday. Provides hospital telecommunication service through the operation of a telephone console and support equipment to route incoming and outgoing calls through the use of telephones, pagers, visual paging system, radio or computer to connect communication between visitors, callers, staff, patients and patients' families. May maintain records related to telecommunications (e.g. long distance phone calls, on-call employees, pages). Initiates appropriate response personnel for various emergency (e.g., heart arrest, fire and trauma calls) and disaster situations. Problem solves pager issues for resident staff. Evaluates service complaints and determines corrective action. Initiates requests for telephone service and repair of malfunctioning equipment and maintains related records. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. **Duties and Responsibilities** **Essential Functions:** + Operator Duties: - Answers in coming calls quickly, efficiently and professionally. Treats callers as customers, with respect, dignity and politeness. Provides public information. - Trains end users on basic phone features, voice mail and ACD. - Performs basic end user device repairs, such as replacing sets, cables, etc., and installing amplifiers. - Pages Nursing Supervisor in-house for all calls which require Supervisor interaction. - Reassigns residents' pagers as requested to ensure all pagers are forwarded to the on-call resident. - Maintains Intellidesk database to keep information up to date. - Verifies that monitoring equipment and paging terminal are functioning properly at all times - Ensures funeral homes sign for deceased patients and receives death certificates. (Gettysburg only) - York Hospital operators answer calls for Gettysburg Hospital during emergency situations such as codes red, blue and pink and other emergencies that might arise. Answers for the Gettysburg operators' breaks after 3:00 pm daily, weekends and holidays. + Security Duties: - Responds to emergency calls such as heart arrests, trauma and fire following established procedures and protocols. - Maintains logs of all emergency calls for nurse reporting. - Secures departmental keys and ensures that staff sign for keys they are asking to use. - Announces specified Hospital Code calls. Alerts the appropriate personnel when Laboratory, Respiratory and Emergency Department trouble alarms activate. - Monitors security tape machine and installs new tapes as needed. - Verifies that the Code Blue Panel is operational at all times. - Monitors closed circuit security system for IROB building. - Maintains car keys for valet parking after hours. + Answering Service Duties: - Maintains on-call lists and contact persons needed in accordance with Hospital policy. Responds appropriately to requests for on-call staff. - Types all messages for the day and provides this information to the next shift. - Takes physicians' phone calls and gives them the messages. Activates physicians' pagers if inaccessible by phone. - Contacts Crisis Intervention for their patients. - Provides first line on-call support for Telco technical issues. Contacts technician when send level support is required. **Common Expectations:** + Demonstrates competency in skills necessary to provide appropriate information regarding patient access to care as determined in the performance standards. Actively supports patients rights. + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + Less than 1 year Relevant experience. Preferred + Previous switchboard experience. Preferred **Knowledge, Skills, and Abilities:** + Excellent interpersonal/communications skills. + Above average verbal skill is required to communicate with the public. + Required knowledge of basic computer skills. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers market and dining establishments for all tastes. Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in Central Pennsylvania, Lebanon is within an easy driving distance of Harrisburg, Lancaster, Reading and York. (Patient population: 140,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Full time (40 hours weekly) 3:00p-11:00p Weekend and holiday rotation required Provides hospital telecommunication service through the operation of a telephone console and support equipment to route incoming and outgoing calls through the use of telephones, pagers, visual paging system, radio or computer to connect communication between visitors, callers, staff, patients and patients' families. May maintain records related to telecommunications (e.g. long distance phone calls, on-call employees, pages). Initiates appropriate response personnel for various emergency (e.g., heart arrest, fire and trauma calls) and disaster situations. Problem solves pager issues for resident staff. Evaluates service complaints and determines corrective action. Initiates requests for telephone service and repair of malfunctioning equipment and maintains related records. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Responsibilities Duties and Responsibilities Essential Functions: Operator Duties: • Answers in coming calls quickly, efficiently and professionally. Treats callers as customers, with respect, dignity and politeness. Provides public information. • Trains end users on basic phone features, voice mail and ACD. • Performs basic end user device repairs, such as replacing sets, cables, etc., and installing amplifiers. • Pages Nursing Supervisor in-house for all calls which require Supervisor interaction. • Reassigns residents' pagers as requested to ensure all pagers are forwarded to the on-call resident. • Maintains Intellidesk database to keep information up to date. • Verifies that monitoring equipment and paging terminal are functioning properly at all times • Ensures funeral homes sign for deceased patients and receives death certificates. (Gettysburg only) • York Hospital operators answer calls for Gettysburg Hospital during emergency situations such as codes red, blue and pink and other emergencies that might arise. Answers for the Gettysburg operators' breaks after 3:00 pm daily, weekends and holidays. Security Duties: • Responds to emergency calls such as heart arrests, trauma and fire following established procedures and protocols. • Maintains logs of all emergency calls for nurse reporting. • Secures departmental keys and ensures that staff sign for keys they are asking to use. • Announces specified Hospital Code calls. Alerts the appropriate personnel when Laboratory, Respiratory and Emergency Department trouble alarms activate. • Monitors security tape machine and installs new tapes as needed. • Verifies that the Code Blue Panel is operational at all times. • Monitors closed circuit security system for IROB building. • Maintains car keys for valet parking after hours. Answering Service Duties: • Maintains on-call lists and contact persons needed in accordance with Hospital policy. Responds appropriately to requests for on-call staff. • Types all messages for the day and provides this information to the next shift. • Takes physicians' phone calls and gives them the messages. Activates physicians' pagers if inaccessible by phone. • Contacts Crisis Intervention for their patients. • Provides first line on-call support for Telco technical issues. Contacts technician when send level support is required. Common Expectations: Demonstrates competency in skills necessary to provide appropriate information regarding patient access to care as determined in the performance standards. Actively supports patients rights. Maintains established policies and procedures, objectives, quality assessment and safety standards. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Qualifications Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year Relevant experience. Preferred Previous switchboard experience. Preferred Knowledge, Skills, and Abilities: Excellent interpersonal/communications skills. Above average verbal skill is required to communicate with the public. Required knowledge of basic computer skills. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy

Part time (8 hours weekly) Night Shift (11:00 PM - 7:00 AM) Two night shifts in a rotating two week period with a rotation of every other weekend and every other holiday. Provides hospital telecommunication service through the operation of a telephone console and support equipment to route incoming and outgoing calls through the use of telephones, pagers, visual paging system, radio or computer to connect communication between visitors, callers, staff, patients and patients' families. May maintain records related to telecommunications (e.g. long distance phone calls, on-call employees, pages). Initiates appropriate response personnel for various emergency (e.g., heart arrest, fire and trauma calls) and disaster situations. Problem solves pager issues for resident staff. Evaluates service complaints and determines corrective action. Initiates requests for telephone service and repair of malfunctioning equipment and maintains related records. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Responsibilities Duties and Responsibilities Essential Functions: Operator Duties: • Answers in coming calls quickly, efficiently and professionally. Treats callers as customers, with respect, dignity and politeness. Provides public information. • Trains end users on basic phone features, voice mail and ACD. • Performs basic end user device repairs, such as replacing sets, cables, etc., and installing amplifiers. • Pages Nursing Supervisor in-house for all calls which require Supervisor interaction. • Reassigns residents' pagers as requested to ensure all pagers are forwarded to the on-call resident. • Maintains Intellidesk database to keep information up to date. • Verifies that monitoring equipment and paging terminal are functioning properly at all times • Ensures funeral homes sign for deceased patients and receives death certificates. (Gettysburg only) • York Hospital operators answer calls for Gettysburg Hospital during emergency situations such as codes red, blue and pink and other emergencies that might arise. Answers for the Gettysburg operators' breaks after 3:00 pm daily, weekends and holidays. Security Duties: • Responds to emergency calls such as heart arrests, trauma and fire following established procedures and protocols. • Maintains logs of all emergency calls for nurse reporting. • Secures departmental keys and ensures that staff sign for keys they are asking to use. • Announces specified Hospital Code calls. Alerts the appropriate personnel when Laboratory, Respiratory and Emergency Department trouble alarms activate. • Monitors security tape machine and installs new tapes as needed. • Verifies that the Code Blue Panel is operational at all times. • Monitors closed circuit security system for IROB building. • Maintains car keys for valet parking after hours. Answering Service Duties: • Maintains on-call lists and contact persons needed in accordance with Hospital policy. Responds appropriately to requests for on-call staff. • Types all messages for the day and provides this information to the next shift. • Takes physicians' phone calls and gives them the messages. Activates physicians' pagers if inaccessible by phone. • Contacts Crisis Intervention for their patients. • Provides first line on-call support for Telco technical issues. Contacts technician when send level support is required. Common Expectations: Demonstrates competency in skills necessary to provide appropriate information regarding patient access to care as determined in the performance standards. Actively supports patients rights. Maintains established policies and procedures, objectives, quality assessment and safety standards. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Qualifications Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year Relevant experience. Preferred Previous switchboard experience. Preferred Knowledge, Skills, and Abilities: Excellent interpersonal/communications skills. Above average verbal skill is required to communicate with the public. Required knowledge of basic computer skills. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy

Full time (40 hours weekly) 3:00p-11:00p Weekend and holiday rotation required Provides hospital telecommunication service through the operation of a telephone console and support equipment to route incoming and outgoing calls through the use of telephones, pagers, visual paging system, radio or computer to connect communication between visitors, callers, staff, patients and patients' families. May maintain records related to telecommunications (e.g. long distance phone calls, on-call employees, pages). Initiates appropriate response personnel for various emergency (e.g., heart arrest, fire and trauma calls) and disaster situations. Problem solves pager issues for resident staff. Evaluates service complaints and determines corrective action. Initiates requests for telephone service and repair of malfunctioning equipment and maintains related records. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Duties and Responsibilities Essential Functions: * Operator Duties: - Answers in coming calls quickly, efficiently and professionally. Treats callers as customers, with respect, dignity and politeness. Provides public information. - Trains end users on basic phone features, voice mail and ACD. - Performs basic end user device repairs, such as replacing sets, cables, etc., and installing amplifiers. - Pages Nursing Supervisor in-house for all calls which require Supervisor interaction. - Reassigns residents' pagers as requested to ensure all pagers are forwarded to the on-call resident. - Maintains Intellidesk database to keep information up to date. - Verifies that monitoring equipment and paging terminal are functioning properly at all times - Ensures funeral homes sign for deceased patients and receives death certificates. (Gettysburg only) - York Hospital operators answer calls for Gettysburg Hospital during emergency situations such as codes red, blue and pink and other emergencies that might arise. Answers for the Gettysburg operators' breaks after 3:00 pm daily, weekends and holidays. * Security Duties: - Responds to emergency calls such as heart arrests, trauma and fire following established procedures and protocols. - Maintains logs of all emergency calls for nurse reporting. - Secures departmental keys and ensures that staff sign for keys they are asking to use. - Announces specified Hospital Code calls. Alerts the appropriate personnel when Laboratory, Respiratory and Emergency Department trouble alarms activate. - Monitors security tape machine and installs new tapes as needed. - Verifies that the Code Blue Panel is operational at all times. - Monitors closed circuit security system for IROB building. - Maintains car keys for valet parking after hours. * Answering Service Duties: - Maintains on-call lists and contact persons needed in accordance with Hospital policy. Responds appropriately to requests for on-call staff. - Types all messages for the day and provides this information to the next shift. - Takes physicians' phone calls and gives them the messages. Activates physicians' pagers if inaccessible by phone. - Contacts Crisis Intervention for their patients. - Provides first line on-call support for Telco technical issues. Contacts technician when send level support is required. Common Expectations: * Demonstrates competency in skills necessary to provide appropriate information regarding patient access to care as determined in the performance standards. Actively supports patients rights. * Maintains established policies and procedures, objectives, quality assessment and safety standards. * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Qualifications Minimum Education: * High School Diploma or GED Required Work Experience: * Less than 1 year Relevant experience. Preferred * Previous switchboard experience. Preferred Knowledge, Skills, and Abilities: * Excellent interpersonal/communications skills. * Above average verbal skill is required to communicate with the public. * Required knowledge of basic computer skills. Benefits Offered: * Comprehensive health benefits * Flexible spending and health savings accounts * Retirement savings plan * Paid time off (PTO) * Short-term disability * Education assistance * Financial education and support, including DailyPay * Wellness and Wellbeing programs * Caregiver support via Wellthy * Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Per Diem (as needed) Rotating shifts 7a-3p, 3p-11p, 11p-7a Performs a variety of support functions including, but not limited to, interviewing patients, telephone management of both internal and external calls, scheduling/canceling appointments. Evaluates caller needs and determines appropriate action. Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations. Duties and Responsibilities Essential Functions: * Answers and manages a high volume of fast paced incoming phone calls. Provides exceptional service and to all internal and external customers by identifying and addressing the need in a professional, positive, and caring manner. * Safeguards Protected Health Information (PII) and follows HIPPA guidelines. * Uses computerized phone management software to route incoming and outgoing calls using multiple communication methods between visitors, callers, staff, patients, and patients' families. * Serves as an answering service for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on-call lists for Hospital Departments in accordance with Hospital policy. * Contacts scheduled on-call personnel/provider when needed using appropriate protocol. * Enters and maintains detailed information on confidential records for patients in various computer systems. * Relays medical information to the clinical team to allow them to provide exceptional patient care. * Corresponds with clinical teams and physician via the computer system with necessary patient information. * Cancels/Schedules Medical Group appointments accurately at the request of the patients following predefined protocol. * Completes a variety of paging requests per established protocol. Reassigns pagers when requested and ensures pagers are forwarded correctly. * Verifies that monitoring equipment is always functioning properly. * Handles and alerts appropriate emergency personnel for Code & Emergency calls such as heart arrests, trauma, disaster and fire following established procedures and protocols. * Utilizes various on-line resources to locate public information to assist helping callers with requests/inquiries. Common Expectations: * Maintains established policies and procedures, objectives, quality assessment and safety standards. * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. * Participates in educational programs and staff meetings required for the department. Completes required annual training. * Other duties as assigned Qualifications Minimum Education: * High School Diploma or GED Required Work Experience: * Less than 1 year 3-6 months customer service Required * Previous call center experience Preferred Knowledge, Skills, and Abilities: * Excellent interpersonal/communications skills * Above average verbal skill is required to communicate with the public * Ability to remain calm in potential high-stress emergency situations * Ability to work independently, as well as work as a team player * Required knowledge of basic computer skills WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Per Diem (as needed) Rotating shifts 7a-3p, 3p-11p, 11p-7a Performs a variety of support functions including, but not limited to, interviewing patients, telephone management of both internal and external calls, scheduling/canceling appointments. Evaluates caller needs and determines appropriate action. Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations. Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year 3-6 months customer service Required Previous call center experience Preferred Knowledge, Skills, and Abilities: Excellent interpersonal/communications skills Above average verbal skill is required to communicate with the public Ability to remain calm in potential high-stress emergency situations Ability to work independently, as well as work as a team player Required knowledge of basic computer skills Duties and Responsibilities Essential Functions: Answers and manages a high volume of fast paced incoming phone calls. Provides exceptional service and to all internal and external customers by identifying and addressing the need in a professional, positive, and caring manner. Safeguards Protected Health Information (PII) and follows HIPPA guidelines. Uses computerized phone management software to route incoming and outgoing calls using multiple communication methods between visitors, callers, staff, patients, and patients' families. Serves as an answering service for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on-call lists for Hospital Departments in accordance with Hospital policy. Contacts scheduled on-call personnel/provider when needed using appropriate protocol. Enters and maintains detailed information on confidential records for patients in various computer systems. Relays medical information to the clinical team to allow them to provide exceptional patient care. Corresponds with clinical teams and physician via the computer system with necessary patient information. Cancels/Schedules Medical Group appointments accurately at the request of the patients following predefined protocol. Completes a variety of paging requests per established protocol. Reassigns pagers when requested and ensures pagers are forwarded correctly. Verifies that monitoring equipment is always functioning properly. Handles and alerts appropriate emergency personnel for Code & Emergency calls such as heart arrests, trauma, disaster and fire following established procedures and protocols. Utilizes various on-line resources to locate public information to assist helping callers with requests/inquiries. Common Expectations: Maintains established policies and procedures, objectives, quality assessment and safety standards. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Participates in educational programs and staff meetings required for the department. Completes required annual training. Other duties as assigned

Per Diem (as needed) Rotating shifts 7a-3p, 3p-11p, 11p-7a Performs a variety of support functions including, but not limited to, interviewing patients, telephone management of both internal and external calls, scheduling/canceling appointments. Evaluates caller needs and determines appropriate action. Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations. **Duties and Responsibilities** **Essential Functions:** + Answers and manages a high volume of fast paced incoming phone calls. Provides exceptional service and to all internal and external customers by identifying and addressing the need in a professional, positive, and caring manner. + Safeguards Protected Health Information (PII) and follows HIPPA guidelines. + Uses computerized phone management software to route incoming and outgoing calls using multiple communication methods between visitors, callers, staff, patients, and patients' families. + Serves as an answering service for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on-call lists for Hospital Departments in accordance with Hospital policy. + Contacts scheduled on-call personnel/provider when needed using appropriate protocol. + Enters and maintains detailed information on confidential records for patients in various computer systems. + Relays medical information to the clinical team to allow them to provide exceptional patient care. + Corresponds with clinical teams and physician via the computer system with necessary patient information. + Cancels/Schedules Medical Group appointments accurately at the request of the patients following predefined protocol. + Completes a variety of paging requests per established protocol. Reassigns pagers when requested and ensures pagers are forwarded correctly. + Verifies that monitoring equipment is always functioning properly. + Handles and alerts appropriate emergency personnel for Code & Emergency calls such as heart arrests, trauma, disaster and fire following established procedures and protocols. + Utilizes various on-line resources to locate public information to assist helping callers with requests/inquiries. **Common Expectations:** + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Participates in educational programs and staff meetings required for the department. Completes required annual training. + Other duties as assigned **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + Less than 1 year 3-6 months customer service Required + Previous call center experience Preferred **Knowledge, Skills, and Abilities:** + Excellent interpersonal/communications skills + Above average verbal skill is required to communicate with the public + Ability to remain calm in potential high-stress emergency situations + Ability to work independently, as well as work as a team player + Required knowledge of basic computer skills WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Full time (40 hours weekly) 3:00p-11:00p Weekend and holiday rotation required Provides hospital telecommunication service through the operation of a telephone console and support equipment to route incoming and outgoing calls through the use of telephones, pagers, visual paging system, radio or computer to connect communication between visitors, callers, staff, patients and patients' families. May maintain records related to telecommunications (e.g. long distance phone calls, on-call employees, pages). Initiates appropriate response personnel for various emergency (e.g., heart arrest, fire and trauma calls) and disaster situations. Problem solves pager issues for resident staff. Evaluates service complaints and determines corrective action. Initiates requests for telephone service and repair of malfunctioning equipment and maintains related records. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. **Duties and Responsibilities** **Essential Functions:** + Operator Duties: - Answers in coming calls quickly, efficiently and professionally. Treats callers as customers, with respect, dignity and politeness. Provides public information. - Trains end users on basic phone features, voice mail and ACD. - Performs basic end user device repairs, such as replacing sets, cables, etc., and installing amplifiers. - Pages Nursing Supervisor in-house for all calls which require Supervisor interaction. - Reassigns residents' pagers as requested to ensure all pagers are forwarded to the on-call resident. - Maintains Intellidesk database to keep information up to date. - Verifies that monitoring equipment and paging terminal are functioning properly at all times - Ensures funeral homes sign for deceased patients and receives death certificates. (Gettysburg only) - York Hospital operators answer calls for Gettysburg Hospital during emergency situations such as codes red, blue and pink and other emergencies that might arise. Answers for the Gettysburg operators' breaks after 3:00 pm daily, weekends and holidays. + Security Duties: - Responds to emergency calls such as heart arrests, trauma and fire following established procedures and protocols. - Maintains logs of all emergency calls for nurse reporting. - Secures departmental keys and ensures that staff sign for keys they are asking to use. - Announces specified Hospital Code calls. Alerts the appropriate personnel when Laboratory, Respiratory and Emergency Department trouble alarms activate. - Monitors security tape machine and installs new tapes as needed. - Verifies that the Code Blue Panel is operational at all times. - Monitors closed circuit security system for IROB building. - Maintains car keys for valet parking after hours. + Answering Service Duties: - Maintains on-call lists and contact persons needed in accordance with Hospital policy. Responds appropriately to requests for on-call staff. - Types all messages for the day and provides this information to the next shift. - Takes physicians' phone calls and gives them the messages. Activates physicians' pagers if inaccessible by phone. - Contacts Crisis Intervention for their patients. - Provides first line on-call support for Telco technical issues. Contacts technician when send level support is required. **Common Expectations:** + Demonstrates competency in skills necessary to provide appropriate information regarding patient access to care as determined in the performance standards. Actively supports patients rights. + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + Less than 1 year Relevant experience. Preferred + Previous switchboard experience. Preferred **Knowledge, Skills, and Abilities:** + Excellent interpersonal/communications skills. + Above average verbal skill is required to communicate with the public. + Required knowledge of basic computer skills. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.