WellSpan Health Remote jobs

Schedule PRN Hours: Monday-Friday 6am-6pm, Weekends, Holidays, and On-Call Facilitates the communication process between providers and Limited English Proficiency (LEP) patients and their families by providing medical interpretation services and translation of written medical communications. Assists providers with all communications of medical information, including but not limited to consents, patient assessments, explanation of all medical procedures and treatments to ascertain through careful questioning, ensuring the patient understands the explanations and instructions they have received. Duties and Responsibilities Remote Work Capable Essential Functions: * Maintains confidentiality as required by HIPAA, WellSpan policy and adhere to the Medical Interpreter Code of Ethics. * Generates reports in Epic; use reports to round with patients in hospital settings and to provide services in off-site settings * Assists the Limited English Proficiency (LEP) patients and their families in coping with illness and the associated stress by interpreting and translating medical instructions and procedures. Documents encounters in Epic. * Assists LEP patients with completion of various healthcare forms as needed with the corresponding department. * Provides emotional support by listening to patient and family concerns and communicating with the clinical care team for additional clarification. * Translates written communications and materials from the targeted language to English and from English to the targeted language. * Serves as a liaison between patients and healthcare providers. Communicates providers' recommendations to patients. Strong medical terminology vocabulary preferred. * Educates staff on resources available for limited English proficient patients and the importance of language services in conjunction with system policies to maintain compliance for accreditation and licensure. * Serves as a cultural broker so that a comprehensive and culturally sensitive assessment may be performed. * Assists in the development and presentation of training programs designed to enhance the employee's understanding of the cultural needs of LEP patients. Help WellSpan become a model of cultural proficiency. * Obtains instructions and clarification from other interpreters to provide follow up services to patients and their families. * Provides cross-coverage for emergency situations, time off, and other staffing needs. Is willing to work beyond normal working hours, on weekends and holidays as needed, on shifts other than the one hired, and to perform on call as needed or required. Common Expectations: * Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. * Enhances professional growth and development through participation in educational programs, current literature, In-service meetings, and workshops. * Provides outstanding service to all patients, fosters teamwork, and practices fiscal responsibility through improvement and innovation. * Is proficient in navigation, documenting and generating reports of interpretation assignments within Epic. * Manages all forms of communication, including voicemail, Epic secure chat, emails, and Teams messages; ensures prompt return calls to the practices when needed. * Attends meetings as required. Travel Requirements: * Estimated Amount: - Subject to travel as assigned. Qualifications Minimum Education: * High School Diploma or GED Required * Certificate Program Preferred or * Associates Degree Preferred Work Experience: * 1 year Experience in interpreting in a medical setting. Required Courses and Training: * Medical Interpreter Certification Training within 180 days Required * Certificate from an Accredited 40-hour Medical Interpreter Training Program. Upon Hire Preferred Knowledge, Skills, and Abilities: * Fluent in reading, writing, speaking, and translating English and targeted languages. * Medical terminology.

is permanently remote. Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice's Guidelines. Position: Patient Service Representative (Remote) Department: Ambulatory Call Center Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Essential Responsibilities: * The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. * Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills. * Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation. * Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. * Provides accurate and detailed information and updates patients' records, using Epic * Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. * Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care. * Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient * Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager. * Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor. * Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience. General Duties and Standards * Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. * Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided. * Utilizes hospital's behavioral standards as the basis for decision making and to support the department and the hospital's mission and goals. * Follows established hospital infection control and safety procedures. * Other duties as needed. JOB REQUIREMENTS EDUCATION: * A minimum of a High School diploma/GED is required. KNOWLEDGE AND SKILLS: * Ability to explain complicated healthcare issues to patients with empathy and concern * Ability to empathize with and coach the patient in navigating the healthcare system * Effective interpersonal skills to with a diverse group of professional and personalities in a team environment * Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications * Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. * Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook) * Ability to document work in a professional and efficient manner Compensation Range: $20.08- $22.61 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview The Clinical Documentation Integrity (CDI) Service Line Outcomes Lead is responsible for partnering with service line & physician leadership to optimize documentation tools, improve processes, and develop strategies to reduce administrative burden on our providers, while maintaining high quality and integrity documentation. This leader will serve as a direct partner to service line leaders with the aim to improve query turnaround, identify & facilitate targeted education opportunities, and strengthen overall buy-in and engagement. Locations Stanford Health Care What you will do Responsibility for management and optimization of the positive relationships between CDI and the service lines assigned, meeting regularly with SL Physician Champion and Chair/Chief. Drive increased workflow efficiency through monitoring and escalating queries as appropriate. Performance of CDI targeted audits and analysis of the findings, related to documentation and coding, to build physician education, identify areas of individual and service line opportunity, and facilitate short and long-term resolutions. Serve as a subject matter expert and authoritative resource on interpretation and application of CDI practices, coding rules and regulations, and conducts risk assessments of potential and detected compliance deficiencies, as well as documentation opportunities within the service lines assigned. Assists in monitoring and evaluating CDI and coding quality in relationship to best practices, while completing project-related reviews and providing relevant feedback to peers, coding, CDI leadership and quality partners, as necessary. Coordinates data collection and analysis, in collaboration with quality teams, related to patient care activities, documentation opportunities, coding opportunities and clinical outcome performance gaps. Coordinates the development of working sessions of multi-disciplinary teams in goal setting and problem solving. Optimizes service line clinical documentation integrity programs, including related provider and multidisciplinary education content creation, delivery and evaluation of effectiveness. Leads multidisciplinary and multi-departmental CDI projects to achieve strategic goals and objectives. Partners with other CDI leads, IT and other technology partners to create and optimize documentation tools, process and strategies to reduce administrative burden on our providers, while maintaining high quality and integrity documentation. Education Qualifications Bachelor's degree in Nursing, Medicine, Health Information Management or similarly related field of study. At least two currently active: - COC, CPC, or CCS certification - Certified Data Management Professional (CDMP) certification, Certified Analytics Professional (CAP) certification, or similar - CRCR or other revenue cycle certification - Health Care Quality (HACP, CPHQ, HCQM) certification - Case Management Certification (CCM) or clinical certification - Physician Educator Certificate Program (PECP) certification, or other education certification Experience Qualifications Five (5) years of progressively responsible and directly related inpatient clinical experience. At least 5 years of CDI, or provider education related work experience. Outcomes data reporting and analysis experience. ICU/ED and Academic Medical Center experience preferred. Case management, utilization review and/or direct provider interaction experience, preferred. Experience in public speaking, as well as educational content creation and delivery of formal multidisciplinary education, preferred. Experience with Vizient, Premier, Elixhauser and other risk adjustment methodologies, highly preferred. Required Knowledge, Skills and Abilities Expertise in coding and CDI practices., maintaining expertise in Medicare/Medicaid rules and regulations, as well as current trends and developments. Knowledge of, but not limited to, current CMS coding guidelines and methodologies, MS-DRGs, APR-DRGs, HCCs; current version of CM/PCS and AMA CPT coding guidelines and conventions, staying abreast of CMS rules and regulations and incorporating those changes into daily practice. Extensive knowledge and experience in computer systems, reporting software and electronic medical record systems used in functional area. Demonstrated leadership ability, organizational savviness, and critical thinking skills. Ability to develop and maintain strong, collaborative and supportive working relationships with peers, physicians and other clinical professionals. Must have demonstrated interpersonal, verbal and written communication skills in dealing with multidisciplinary teams and variety of ongoing activities. Knowledge of project management processes and systems with the ability to lead teams and manage high-profile projects to produce results within schedule and budget. Knowledge of statistical analysis and reporting practices pertaining to quality improvement and program evaluation. Ability to work independently, creatively, and innovation-focused in high-volume, fast- paced, and highly political work environments. Ability to work independently in performing duties with minimal supervision with a high degree of self-motivation. Expertise in developing and delivering training and education to clinical, CDI and coding professionals regarding CDI practices, coding, and documentation requirements, as well as knowledge distribution to multidisciplinary teams. Licenses and Certifications At least 1 currently active: . CCDS - Cert Clinical Document Spec . CCDS-O or CDIP . Nursing\RN - Registered Nurse - State Licensure And/Or Compact State Licensure preferred . These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $70.52 - $93.43 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Connecticut Children's we are 100% kids, 100% of the time. We're looking to add a service line marketing manager to our marketing department. In this hybrid role, the new team member will develop and manage the marketing strategy, plans, and programs in conjunction with clinical department/division leadership to enable volume growth in our key market areas. The team member will define the development of marketing materials and programs required to support direct-to-consumer and direct-to-physician needs. This team member will lead all efforts for service lines based upon a strong understanding of the local market, data & insights and industry best practice. This team member will lead service line marketing reporting and will work closely with the other members of the team to report on service line intelligence and optimizations. Education and/or Experience Required: Education: Bachelor's Degree in Marketing, Business, or healthcare administration Experience: Minimum 8 years of experience in marketing, preferably driving engagement and growth in healthcare services and service lines. Education and/or Experience Preferred: Education: Masters in Business Administration License and/or Certification Required: N/A Knowledge, Skills and Abilities: Knowledge: A deep understanding of the healthcare space and marketing strategies Skills: Excellent writing, communication and presentation skills. Ability to build relationships and work with various levels of leadership. Strong research and data analysis skills - able to both compile reports but also tell insightful, actionable stories as a result. Strategic thinker able to generate high-level and actionable insights via analysis. Strong organizational and project management skills with the ability to manage multiple priorities and meet deadlines. Abilities: Ability to work collaboratively with cross-functional teams and senior executives. Proven track record of successfully developing and executing consumer-focused marketing strategies and campaigns. Understanding of healthcare trends, regulations, and best practices. Strategic thinking and problem-solving abilities and to apply learning across disciplines and connect dots across marketing functions. Serves as subject matter lead on service lines marketing, fostering highly effective collaborative relationships with associated clinical and cross-departmental team members. 20% Works closely with our strategy and planning team to evaluate market trends, market share, margin. Analyzes conversion results for our paid programs and oversees ROI measured campaigns. Works closely with marketing, communications to ensure smooth execution of marketing plan. 20% Analyzes market data, competitive analysis and produces in-depth strategy to support market positioning, differentiation and messaging. 10% Plans and develops service line marketing strategies, which build local, regional market share. Manages portfolio of service lines, including channel/network go-to-market strategies for both consumers and physician audiences. Responsible for marketing budget allocation and prioritization for service lines, where applicable. 30% Provides service line-specific content to support SEM, SEO, AIOs, website. Provides direction to marketing communications team members and other external resources on related project initiatives. Works with clinical teams to obtain detailed content information to support content development and optimization. 10% Leads all reporting to clinical teams and is actively involved in aggregating all data and results for the service line into a compelling story and optimizes ROI across all service lines. 10%

Senior Manager, Clinical Data Warehouse Research Department: Research - Support Services Schedule: 40 hours per week, Remote (must be able to work Eastern Standard Time business hours) The Senior Manager, Clinical Data Warehouse for Research (CDW-R), reporting to the Director of Research Analytics and Reporting, leads and manages an Operations Manager and a team of analysts responsible for high-quality, compliant, and efficient data extraction, provisioning, and reporting to support research initiatives. This role provides technical guidance in Structured Query Language (SQL) query development, implements and maintains data warehouse solutions, and ensures adherence to research and hospital data policies. The Clinical Data Warehouse Research consolidates data from a wide range of legacy and current clinical systems, including Epic, using SQL Server; and works to ensure secure, accurate, and reproducible data retrieval for investigators across the Health System. JOB RESPONSIBILITIES: Manage an Operations Manager and a team of analysts: Manage performance of direct reports and team as a whole, prioritize and assign workloads, allocate resources, conduct performance appraisals, discipline staff as needed Train and support analysts in Structured Query Language (SQL) query development, complex data extraction, and data provisioning, providing guidance on best practices, query optimization, and fostering skill development to ensure all datasets are accurate, high-quality, and compliant for research initiatives. Manage team performance and resources to oversee data warehouse extractions and data provisioning for the research community, translating complex data requests into clear, impactful datasets that support organizational goals. Design, develop, and implement data warehouse solutions, including views, stored procedures, and code blocks to access and transform large volumes of structured and semi-structured data. Facilitate project completion by coordinating communication, developing documentation and specifications, performing testing, and consulting with research and IT teams. Establish governance and prioritization processes for the Clinical Data Warehouse for Research (CDW-R), including overseeing timely responses to Privacy and Compliance data disclosure requests. Manage CDW-R user relationships, serving as the primary point of contact for escalated user issues and setting clear expectations regarding data extraction capacity, research regulations, governance, and timelines. Collaborate with enterprise stakeholders, including researchers, clinicians, IT, Analytics Infrastructure, Institutional Review Board (IRB), Human Research Protection Program (HRPP), Privacy, Legal, and Compliance teams, to implement solutions that improve data collection, quality, and accessibility. Provide guidance and technical support to teams on system interfacing, platform usage, and implementation of data warehouse strategies. Stay current with trends and best practices in data analytics, informatics, and research methodologies to enhance team capabilities and CDW-R platform performance. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Bachelor's degree in computer science, Computer Information Systems, Applied Biostatistics, Public Health, Systems Improvement, Information Science, Research, or related field; and 5+ years of hands-on experience designing, writing, and optimizing complex Structured Query Language (SQL) queries, stored procedures, views, and code blocks within data warehouse or enterprise analytics environments, including performance tuning and query plan analysis. At least two years of the above experience must include working with clinical healthcare data and implementing and supporting enterprise-wide data warehouses. Or equivalent combination of education and experience. Experience leading initiatives to enhance workflows, optimize data-related processes, and improve operational efficiency PREFERRED EDUCATION AND EXPERIENCE: Master's degree Experience working in clinical research Experience supervising staff or project teams KNOWLEDGE, SKILLS & ABILITIES (KSAs): Ability in process development and system-level improvement, Skilled in developing processes or policies for data use and governance to ensure consistency, compliance, and data quality. Ability to supervise teams, providing guidance and mentorship to ensure work aligns with data standards and organizational goals. Adept at collaborating with scientific oversight committees to enhance the rigor, quality, and reproducibility of data-related processes. Proficiency in leveraging electronic medical record (EMR) data through Epic Clarity and Caboodle to extract, transform, and manage clinical research data. Advanced knowledge of enterprise-wide data warehouses, including design, integration, implementation, and optimization of large-scale datasets. Skilled in Structured Query Language (SQL) and at least one programming language (e.g., Python, R) for querying, transforming, and analyzing research data. Ability to implement and support data integrations and Application Programming Interfaces (APIs) within a Data as a Service (DaaS) environment to enhance research data accessibility. Expert knowledge of clinical data warehouses and research regulations JOB BENEFITS: Competitive pay Tuition reimbursement and tuition remission programs Highly subsidized medical, dental, and vision insurance options Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base. Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science. ABOUT THE DEPARTMENT: As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn't dictate health. Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to ************************* or call ************ to let us know the nature of your request. Compensation Range: $104,000.00- $151,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

will be supporting our Norwalk ED- it may be between a 24-32 hour position. ASSESSMENT & PLANNING: Assess the coping responses and needs of assigned patients/families to their healthcare experience; plan and coordinate appropriate developmental, therapeutic and educational opportunities for the patient and family during the hospital stay, taking into consideration the individuality of each child's family, culture and stage of development; develop and implement activities, resources and programs to meet patient/family needs. THERAPEUTIC INTERVENTIONS: Minimize stress and anxiety for patient by providing developmentally appropriate opportunities (in activity rooms and at bedside) that encourage expression of feelings and promote a sense of mastery and understanding of health care experiences. Maintain appropriate supply of therapeutic materials. Prepare children and families for and provide support during tests, surgeries or other medical procedures through education, tours, rehearsal and coping skills development. Promote and support parental role. ESSENTIAL LIFE EXPERIENCES: Provide essential life experiences for children to foster continued growth and development during their hospital stay; organize play activities, materials and other experiences at bedside and/or in activity rooms; coordinate special events in recognition of significant and familiar experiences (e.g. birthdays, holidays, and other family observances); participate in development and implementation of activities with individuals/community groups involved in interacting with children and their families. HEALTH CARE TEAM: Effectively communicate observations, assessments and recommendations for care to other members of healthcare team (through verbal and written channels); accurately documents care and services provided following established policies and procedures. Advocate for patient and family needs; and activate appropriate services/referrals. Assists in the maintenance of a safe and therapeutic patient care environment. As assigned, participates in quality improvement activities. Actively participates on inter-disciplinary teams and committees. EDUCATION/COLLABORATION WITH COMMUNITY: Develop and maintain own knowledge and understanding of the medical conditions and healthcare experiences of specific patient populations. Develop resources and provide education for medical center staff; may develop and provide education and resources for community providers regarding developmental needs of children. Orient, supervise and provide input into the evaluation of Child Life students, interns and hospital volunteers. Participate in continual professional development. BEREAVEMENT SUPPORT: Provide age-appropriate emotional support and education, in collaboration with the health care team, for parents and families surrounding issues of end-of-life care, grief and loss; facilitate memory-making activities relative to family's cultural and traditional practices. SIBLING SUPPORT: Assess the support needs of siblings, both indirectly, through parent report, and directly, through observation and therapeutic interactions. Provide teaching and support regarding surgery and/or procedures, orientation to the hospital environment (i.e. visits to the PICU, NICU), bereavement support and ongoing assessment / support for siblings of chronic and critically ill patients. Offer support/education to parents and other caregivers regarding both normal behaviors of siblings and those that might indicate a need for further interventions. Offer age appropriate opportunities for siblings to participate in certain aspects of the hospitalization, such as decorating the patient's room, or working on a special project with their hospitalized sibling. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CONNECTICUT CHILDREN'S STANDARDS. Bachelor's degree in Child Life, Child Development or directly related field in behavioral sciences or human development required. Master's degree preferred. 600-hour Child Life Internship required. Position Specific Job Education and/or Experience LICENSE and/or CERTIFICATION REQUIRED Certified Child Life Specialist, issued through Association of Child Life Professionals (ACLP), within one year of hire. Nonviolent Crisis Intervention training certification required within one year of hire and maintained thereafter. Position Specific Job License and/or Certification Required KNOWLEDGE, SKILLS AND ABILITIES REQUIRED KNOWLEDGE OF: Basic knowledge and understanding of the medical conditions and healthcare experiences of specific patient populations Clinical operations policies and procedures; documentation and patient record policies and standards In-depth knowledge of child development theory and practice Therapeutic play activities and materials; teaching techniques; identification of learning needs and provision of patient/family education Legal and ethical issues related to patient rights Crisis intervention techniques SKILLS: Strong interpersonal and communication (verbal and written) skills and the ability to work effectively with a wide range of constituencies in a diverse community Basic proficiency in utilization of personal computers in networked Windows-based health care environment to access related software applications; locate, open, edit and print files and information utilized by the unit; and use of Internet as research tool ABILITY TO: Create effective relationships with individuals of different cultural beliefs and lifestyles Observe, assess, and record symptoms, reactions and progress Maintain emotional stability to cope with human suffering, emergencies and other stresses Maintain confidentiality of information Make administrative/procedural decisions and judgments Evaluate the progress of therapeutic programs and make individual modifications Lead and train staff and/or students in child development theory and practice Work within a multidisciplinary team Draw upon experience from pre-admission tours, pre-procedural teaching, pre-operational teaching, playroom programs, play and art therapy, and sibling support. WORK ENVIRONMENT: Clinical environment with normal noise level.

is responsible for adhering to established service standards Provides advanced analysis support to the Director of Clinical Engineering. Works in coordination with Clinical Engineering team to implement and maintain cost-effective, centralized processes and reporting that support all departmental functions. POSITION SUMMARY: This Clinical Engineering Analyst provides advanced analysis support to the Director of Clinical Engineering. They work in coordination with Clinical Engineering team to implement and maintain cost-effective, centralized processes and reporting that support all departmental functions. The position is responsible for adhering to established service standards. Position: Clinical Engineering Analyst Department: Clinical Engineering SVC MP Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Researches, collects, compiles and ensures accuracy and validity of data for Clinical Engineering operations Researches, collects, compiles and ensures accuracy and validity of data for support of capital budget processes Completes financial and operational analyses of various Clinical Engineering projects/programs, including cost-benefit analysis and vendor services that support best service option recommendations Assists in cost-benefit analyses of vendor services that help determine best practice options Analyzes and assesses vendor performance and compliance with contract terms and conditions Maintains effective communications with medical staff and other healthcare professionals throughout the healthcare system as it relates to Clinical Engineering services Assists in the development and management of medical equipment database to facilitate effective asset management Assists in the development and ongoing maintenance of asset management programs for the organization to assist departments in the acquisition of clinical capital equipment Creates ah-hoc reports for Environment of Care, Finance, Administration, or other leadership roles Monitors and implements changes to current policies and procedures of Clinical Engineering processes Works in conjunction with Clinical Engineering leadership to develop and maintain financial reporting tools, including but not limited to, reports of cost savings and cost avoidance achieved through Clinical Engineering cost-reduction efforts Works in conjunction with Clinical Engineering leadership to develop and maintain operational reporting tools, including but not limited to, service response times and customer satisfaction Works in conjunction with Clinical Engineering leadership to prepare and monitor the departmental operating and capital budget Works in conjunction with Clinical Engineering leadership on special projects as assigned Compiles professional reports, executive summaries, written communication, and presentations in collaboration with Clinical Engineering leadership Assists in Cybersecurity operations and standardization with the Information Security Team Works in conjunction with Clinical Engineering leadership to develop, update, and maintain the Clinical Engineering website Performs other duties as assigned or as necessity dictates (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Bachelor's degree in business preferred or equivalent in demonstrated ability and experience CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: None EXPERIENCE: 2+ years of experience in a hospital setting and familiar with hospital assets KNOWLEDGE AND SKILLS: Familiarity with electrical/electronic and medical terminology. Computer literacy of Microsoft Office (Word, PowerPoint, Excel, Access) and experience with large-scale automated systems required. Expertise preparing, importing, and manipulating information in spreadsheets, databases, and PowerPoint presentations required Excellent organizational, prioritization, analytical, and problem-solving skills involving established methods or practices; demonstrated ability to make appropriate decisions Excellent written and verbal communication skills Ability to work with a high degree of autonomy throughout the workday Compensation Range: $58,000.00- $84,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Healthcare Scheduling, Connection Advisor Associate (Remote), Bilingual Spanish (251409) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. SUMMARY:The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently-speaking with patients, scheduling appointments, documenting conversations, and resolving escalations-all while maintaining professionalism and composure in a dynamic environment.We are currently seeking a Connection Advisor Associate, Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.Purpose of this position: Under general supervision, the Connection Advisor Associate serves as the first point of contact for incoming calls to the Connection Center. This role is responsible for meeting caller needs by confirming and updating patient demographic and insurance information, scheduling or modifying appointments, and documenting interactions using call center and electronic health record systems. The associate also responds to inquiries, troubleshoots basic issues, and provides accurate information while maintaining professionalism and composure in a fast-paced, high-volume environment.RESPONSIBILITIES:Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters, and takes messages Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures Obtains and accurately captures demographic and emergency contact information and patient's health insurance information provided by the patient or caller Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures Assists with shadowing and mentoring newly onboarded Connection Advisor Associate team members Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices Completes all work assignments within the time allowed Requests and processes payments for co-pays, pre-pays, and outstanding balances Meets all key performance and call quality standards Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed Performs other duties as assigned, but only after appropriate training QUALIFICATIONS:Minimum Qualifications: High School Diploma One year data look-up/data entry experience Two years' experience in customer service involving complex analytical problem-solving skills One year's experience in a call center with an emphasis in customer service/medical industry One year of remote work experience Bilingual Spanish -OR- An approved equivalent combination of education and experience Preferred Qualifications: One year of post-secondary education Healthcare Call Center experience Patient registration experience Knowledge/ Skills/ Abilities: Excellent organizational, analytical, critical thinking, and written and verbal communication skills Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds Ability to work in a team environment as well as independently Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones Basic knowledge of medical terminology and health insurance Ability to work in a fast-paced, highly structured, and continually changing environment High level of attention to detail Active listening skills Ability to work independently and remotely Ability to become technically competent and are familiar with HHS's computerized systems and ability basic troubleshooting that support operations You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Total Rewards Package:We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).For a complete list of our benefits, please visit our career site on why you should work for us. Department: Connection CenterPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period) Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Min: $21.35Max: $24.82 Job Posting: Oct-09-2025

Reporting to the Director Revenue Cycle Billing Operations & Cash Posting, the Revenue Cycle Billing Liaison Manager is responsible for supervising and coordinating all facets of Professional billing within the organization. Acting as the primary revenue Cycle liaison between designated between designated department(s), the Professional Billing office, third-party vendors, and all other stakeholders, to proactively identify opportunities to improve the revenue cycle and assist in the resolution of issues. The individual will be responsible for building and maintaining collaborative and productive relationships within the organization, managing revenue cycle projects, and driving performance. Professional revenue cycle expertise and strong communication skills are required. Position: Revenue Cycle Billing Liaison Manager - PB Department: BUMG Corporate PBO General Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Represent the Professional Billing Office in the role as a subject matter expert for revenue cycle items related to the designated department(s). Serve as a liaison to department and practice contacts to ensure that the Professional Billing Office (PBO) is meeting service levels and to address issues that may cause challenges to meet service levels and KPIs. Work collaboratively with departments, practices and third party billing vendor to drive organizational efficiencies and alignment and to ensure processes and systems are standardized and optimized for efficient and effective flow of patient accounts Identify areas of opportunity to apply process changes and/or technology implementation/updates to optimize PBO performance. Manage implementation of standards and systems to enhance quality, consistency, efficiency, and timeliness of responsibilities for the enterprise; designing, develop, and monitor performance improvement processes (e.g. quality, accuracy, productivity and timeliness); identify continuous improvement opportunities and manage productivity metrics and efficiencies Provide consistent monitoring, reporting, and communication of department-specific trends and overall revenue cycle performance for assigned department(s). Establish and maintain a close working relationship with assigned department(s) as well as other stakeholders within the organization. Collaborate with the necessary team(s) to prepare standard revenue cycle reports for the assigned department(s). Review and analyze reports for identification of trends and issues. Facilitate regular meetings with the assigned department(s) Administrative Directors and Physician Leaders to discuss revenue cycle metrics, key trends, and opportunities for improvement. Compile and distribute meeting minutes and action items. Continue timely follow up of action items until resolved. Provide general oversight of third party billing vendor(s). Develop a strong working relationship with assigned vendor Client Managers. Identify opportunities to improve revenue cycle and suggest improvements to Professional Billing Office leadership and assigned department(s). Work to institute improvements in a timely manner. Monitor work queue performance by all parties, including department and third-party vendor. Demonstrate proficiency in all aspects of professional revenue cycle operations to achieve increased collections, optimal billing goals, and adherence to compliance rules and regulations. Participate in multiple projects simultaneously, while keeping priorities aligned with department and organizational goals. Conform to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Must adhere to all of BMC's RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Bachelor's Degree in Business / Healthcare related field (or work experience equivalent). CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: None EXPERIENCE: Minimum of 5-7 years related experience required. Specifically, experience in an academic medical center managing professional billing functions. 3 - 5 years Epic system experience preferred KNOWLEDGE AND SKILLS: Advanced knowledge of healthcare revenue cycle functions, including coding and billing guidelines, government payer regulations. Must have CPT coding knowledge. Working knowledge of payer reimbursement and rules. Experienced in auditing, training and communicating revenue cycle regulations and concepts. Excellent interpersonal and communication skills to positively interact with a variety of hospital personnel, including administrative and management staff in a fast paced environment. Strong analytical skills. Highly skilled experience and knowledge of Windows-based software required, including but not limited to Microsoft Windows, Outlook, Excel and Access. Proficient skills to collect, organize and analyze data, produce actionable reports and recommend improvements and solutions. Possess effective oral and written skills. Ability to interpret and implement regulatory standards. Working knowledge of multiple healthcare applications, including but not limited to Epic. Possess effective time management skills to permit handling of large workload. Compensation Range: $72,500.00- $105,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Under the general direction of PFC Manager, the Quincy Outpatient Financial Counselor (OPFC) has a dual role to help vulnerable BMC patients to access healthcare coverage and to preserve and protect BMC revenue by securing payors to reduce uncompensated care. The Quincy OPFC serves as an advocate and navigator, assisting low-income, uninsured and underinsured patients apply for financial assistance programs and secure healthcare coverage. As a Certified Application Counselor, the Quincy OPFC will respond to call center inquires and manage self-pay patient work ques to identify and contact patients in need of financial counseling services. The Quincy OPFC will engage patients, by phone and/or in writing, to screen for eligibility and provide enrollment assistance to secure insurance coverage through MassHealth, Out of State Medicaid, HSN, or BMC's Charity Care Program. The Quincy OPFC is responsible for initiating new applications and assisting with program renewals; for educating patients about health insurance options and eligibility requirements; and for updating patient demographic information, opening financial trackers, and documenting all efforts made to assist patients in applying for insurance coverage. The Quincy OPFC will embody BMC's mission, vision, and values and follow policy and procedure regarding BMC's billing and collection practices and the Certified Application Counselor Designation Agreement between BMC and MassHealth. Position: Outpatient Financial Counselor Quincy Department: Financial Counseling Schedule: Part Time, 24 Hours M-W 8:30AM-5P U ESSENTIAL RESPONSIBILITIES / DUTIES: Demonstrates respectful personal conduct and utilizes AIDET when engaging patients and visitors. Completes MassHealth's curriculum for Certified Application Counselor and renews certification annually. Provides information about the full range of medical and dental insurance programs available through the Health Insurance Exchange (HIX). Interviews patients, in a language and manner best understood, to determine eligibility and communicate enrollment options and plan benefits for which patients qualify. Answers questions about Qualified Health Plans (QHP) and Qualified Dental Plans (QDP). Explains subsidized Qualified Health Plans available through premium tax credits or informs patients of expected out-of-pocket expenses, co-pays, and deductibles when applicable. Utilizes protected software programs to determine patient eligibility for MassHealth, Health Safety Net, ConnectorCare, and other insurance carriers and assists with enrollment process. Initiates communication with patients, by phone, mail, or email, , to initiate new applications or plan renewals for health insurance coverage. Informs patients of important deadlines, effective dates for coverage, and required documentation to determine eligibility. Scans MassHealth applications and supporting verification documents into HIX and patients' Epic record. Documents in Epic the status of all applications initiated by adding a financial tracker and recording actions taken and follow-up efforts required to complete and submit for processing. As requested, assists patients with enrolling in an ACO or changing selection of ACO, to ensure continued access to covered services. Provides voter registration information and registration assistance as needed; completes appropriate patient declination form for applicants as requested. Validates and updates active insurance coverage in the hospital registration and billing system on accounts with covered dates of service. Assists patients with billing questions or concerns. For patients deemed ineligible for financial assistance programs, provides information regarding self-pay discount and payment plan options. Collects and posts payments for balances related to self-pay, Ad-Hoc, and Flat Fee contracts in accordance with BMC policy and procedure for collection practices. Interacts with numerous departments to resolve insurance and billing questions e.g., Customer Service, Pharmacy, Social Service, Case Management, Patient Accounts ,Clinic Staff, Unit Nursing staff, professional billing etc. Provides pricing estimates for elective services, as requested, if patient is uninsured or if services are uncovered by payor. Understands and adheres to rules established by the BMC Credit and Collection Policy. Assists patients with confidential applications for protected services, adding account notes to notify others of the patient's protected status. Assists patients with medical hardship and confidential applications, obtaining and submitting verification documents and applicable medical bills required to apply and make a determination of eligibility. Responds to telephone calls in a courteous manner. Responds promptly to all inquiries from staff, patients, and general public. As needed, refers callers to other departments or resources deemed appropriate for resolution. Presents and interacts respectfully and professionally with BMC patients, visitors, and other team members; works cooperatively and respectfully with other departments and disciplines across the organization. Maintains daily written reports of work activity to document patient enrollments and outcomes; patient complaints and resolutions; patient declinations, etc. Demonstrates superior customer service standards. Participates in regular staff meetings and scheduled trainings to maintain required core competencies. Serves as a resource and subject matter expert regarding financial assistance programs. Provides education and advisement on health insurance options and enrollment requirements for other hospital departments, community health centers, community leaders and other personnel as needed. Under the direction of PFC Manager, assists with the orientation, including shadowing of new staff as assigned. Validates and/or updates demographic and income information in HIX portal for “known” patients with prior history of program eligibility. Validates patients' active insurance coverage and updates current plans in Epic. Collects and posts payments on accounts with outstanding balances. Maintains and closes Epic Cash Drawer and documents transactions in patients' financial trackers. Schedules tasks for Financial Counseling Enrollment Coordinators, (FCECs) to conduct patient follow-up on pending applications to ensure that required documents are obtained and applications are completed and submitted timely to secure retroactive coverage. Protects patient and family confidentiality. Performs other duties and tasks as assigned. JOB REQUIREMENTS EDUCATION: High School diploma with 3-5 years of strong customer service experience in healthcare or human services setting required; Bachelor's degree strongly preferred. Bilingual persons and persons with hospital and/or healthcare experience strongly preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Must complete MassHealth's curriculum for Certified Application Counselor, (CAC) and maintain certification renewal annually. Individual must complete training and obtain CAC certification within 45 days of hire date. EXPERIENCE: Work experience to include 2-3 years of strong customer service experience, preferably in a healthcare or human services setting; Bachelor's degree strongly preferred. Bilingual persons and persons with hospital and/or healthcare experience strongly preferred. KNOWLEDGE AND SKILLS: Demonstrates professionalism, maturity, and confidence needed to work effectively in a diverse, multi-cultural, and decentralized environment. Displays strong, consistent communication skills, (oral and written), interpersonal skill, and record keeping skills. Demonstrates knowledge and understanding of eligibility criteria and application process for programs offered through MassHealth, Health Safety Net, ConnectorCare, and BMC's Charity Care Program. Displays strong organizational skills with ability to manage multiple tasks simultaneously; prioritize work assignments appropriately; and complete follow up task timely. Demonstrates strong work ethic and ability to meet performance goals for productivity and outcomes with minimal direct supervision. Demonstrates critical thinking and sound judgment in addressing and resolving barriers, issues, or concerns identified. Requires strong technical computer skills and proficiency in utilizing Epic and external database systems to research cases and successfully assist patients in securing active coverage. Displays exceptional customer skills and the ability to engage patients, family members, and team members respectfully, with empathy and cultural sensitivity. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. The purpose of this position is to apply the appropriate diagnostic and procedural codes to individual health information for data retrieval, analysis, and claims processing. * Experience Preferred: Successful completion of a coding certificate program with AHIMA approval status preferred. * Education Required: Associate degree or equivalent training acquired through at least three years on-the-job experience. * Certification is required within one year of hire; acceptable certifications for this position include: * American Health Information Management Association (AHIMA): RHIA, RHIT, CCS, CCS-P, CCA * American Academy of Professional Coders (AAPC). Knowledge, Skills and Abilities: Knowledge of: * Coding guidelines for using ICD-9-CM (Volumes 1, 2, and 3), ICD-10-CM, ICD-10-PCS, CPT and HCPCS Level II codes in inpatient and outpatient settings. * Extensive knowledge of anatomy and medical terminology. * Maintains, and increases knowledge of issues that affect coding and billing and the healthcare industry. * Regulatory requirements pertaining to healthcare operations in the practice and hospital settings. * ICD-9-CM (Vol 1, 2, and 3) Official Coding Guidelines. * ICD-10-CM Official Coding Guidelines. * ICD-10-PCS Official Coding Guidelines. * CPT and HCPCS Level II Coding Guidelines including Evaluation & Management Coding, Surgical Coding, and the use of Modifiers. * Data management techniques. Skills: * Advanced Computer skills, PC experience w/ Windows-based applications. * Communication skills including strong verbal, written, and interpersonal skills. * Keyboarding skills with ability to type 40 wpm minimum. Ability to: * Analyze complex medical records and identify billable services. * Work with individuals at all levels within the organization and the community; effectively communicate with providers. * Manage and prioritize workloads to meet deadlines. * Research coding questions. * Gather, review and compile information and prepare reports, often with deadlines. * Maintain quality and compliance standards. * Maintain confidentiality of information. * Function in a fast-paced environment with strong attention to detail meeting productivity and accuracy standards. * The coder abstracts pertinent information from patient records and assigns ICD-9-CM/ICD-10-CM, ICD-10-PCS or CPT/HCPCS codes, creating APC or DRG group assignments. * Queries physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous, or unclear for coding purposes. * The coder keeps abreast of coding guidelines and reimbursement reporting requirements. Brings identified concerns to supervisor or department manager for resolution. * Abides by the standards of Ethical Coding as set forth by the American Health Information Management Association and adheres to official coding guidelines. * Documentation assessment and review for accurate abstracting of clinical data to meet regulatory and compliance requirements. The coder assists in coordination of the compilation of data relative to regulatory agencies and the accreditation process. * Review all charges, ensure accurate charge capture and review medical necessity for all ordered tests/procedures. * Perform coding and charge capture for facility services including but not limited to emergency department and IV services. Charge capture may include providers' services. * Monitor coding work queues for simple visit coding including rehabilitation services. * Proactively communicate with physicians and physician's offices to insure adequate documentation to support ordered services. * Verify accuracy of patient account/type and demographic data and coordinates with patient financial services to assure accurate billing/reimbursement and reporting. * The coder displays initiative and supports continuous quality improvement efforts. He/she performs special projects, training, education, and/or other duties as assigned. * Continuously evaluate the quality of clinical documentation to spot incomplete or inconsistent documentation for inpatient encounters that impact code selection and resulting DRG groups. * Monitor unbilled account reports for outstanding or uncoded discharges. * Reviews bills and payments to insure correct billing and reimbursement. * Audits, corrects, and submits any denials as appropriate. Possess knowledge and understanding of discharge, not final billed (DNFB) parameters. * Abstracts data for special projects and quality initiatives * Effectively uses of software to follow through on accuracy of claim submission. * Effectively communicates with patient financial services to resolve coding and billing questions or concerns.

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview The Director of Reimbursement is a key leadership role within the Controller's Office, responsible for overseeing the organization's compliance reporting and non-patient services reimbursement activities. This role ensures the timely and accurate preparation and submission of financial and regulatory reports to government agencies, including but not limited to: •Medicare and Medi-Cal cost reports •Financial disclosures to the Department of Health Care Access and Information (HCAI) In addition, the Director of Reimbursement oversees the organization's responses to government audits and inquiries, ensuring full compliance and clear communication with regulatory agencies. The role also ensures the accuracy of invoicing for non-patient related services provided to external customers. The Director of Reimbursement plays a critical role in shaping the financial integrity of the organization. As a senior member of the team, this individual actively contributes to process improvement initiatives, drives innovation in financial systems, and fosters a culture of change, accountability, and continuous improvement. Locations Stanford Health Care What you will do Government Payor Reporting & Reimbursement Ensure timely and accurate filing of annual government cost reports, including Medicare, Medi-Cal, and HCAI submissions. Maintain comprehensive knowledge of federal and state reimbursement laws and regulations to maximize reimbursement. Develop, implement, and maintain internal policies and procedures to ensure complete and accurate capture of all legitimate reimbursement opportunities. Oversee Medicare and Medi-Cal audit processes, addressing inquiries and pursuing appeals or litigation when necessary (e.g., CMS disputes). Review third-party contractual allowances, settlements, and variances (actual vs. budget) to support accurate financial reporting. Participate in the annual budget development process by providing detailed analysis and projections related to government payor net income. Prepare and respond to year-end financial audits, specifically related to third-party liabilities and balance sheet reserves. Serve as the subject matter expert on regulatory compliance reporting, including Medicare and Medi-Cal cost reports Lead alignment of compliance reporting processes across SHC-related entities and partner organizations. Continuously assess and improve reimbursement and reporting processes to increase efficiency, accuracy, and scalability. Non-Patient Care Services Receivable Oversee invoicing, contract compliance, and financial administration for non-patient care service agreements, such as: Graduate Medical Education (GME) affiliation agreements Physician outreach and other academic/clinical support contracts Coordinate with internal department, affiliated entities, and external partners to ensure contract terms are accurately maintained and executed. Ensure obligations are properly managed and tracked within the Workday customer management model. Serve as the subject matter expert for the Workday customer management model, assisting in the development and enhancement of business process workflows. Participate in system testing and user acceptance activities related to workflow improvements and updates within Workday. Leadership, Collaboration & Strategic Support Promote a culture of learning, continuous, improvement, and compliance across the reimbursement function. Mentor and develop staff to deepen their knowledge of reimbursement regulations, reporting, and methodologies. Support talent development and succession planning by identifying growth opportunities and preparing high-potential staff for future leadership roles. Work cross-functionally with leaders and staff from various departments and backgrounds to address complex reimbursement and compliance matters. Communicate complex, variable reimbursement and regulatory issues in clear, concise narratives to support strategic decision-making. Provide analytical and subject matter support to broader strategic and financial initiatives as needed. Education Qualifications Bachelor's Degree in business, finance, health or public administration or a related field. Master's Degree in business, health or public administration, management, or related field strongly preferred. Experience Qualifications Minimum ten (10) years of progressively responsible and directly related work experience required. 10+ years of performing duties similar to those described in essential functions of the description. Preferred experience as an auditor working with CMS or a CMS Medicare Auditor Contractor and strong familiarity with Medicare and Medicaid regulations. Required Knowledge, Skills and Abilities Advanced knowledge of CMS and state Medicaid reimbursement principles and practices. Multi-year skill and experience managing business processes for organizations using a major ERP system. Ability to communicate complex concepts in simple form to non-finance users to understand the appropriate use and limits of the information provided. Ability to communicate and present complex issue with government agencies to resolve audit issues. Ability to manage, organize, prioritize, multi-task and adapt to changing priorities. Ability to foster effective working relationships and build consensus. Ability to partner in the development and achievement of goals, vision, and overall direction of the Controller's Office at Stanford Health Care. Ability to provide clear and concise information/presentations to Senior Executive Team. Ability to develop strong team culture and working relationship with colleagues across the health system. Ability to drive a culture of proactive, integrated, responsive, high quality financial analysis. Ability to effectively manage deliverables and timelines. Preferred Knowledge, Skills and Abilities Ability to develop strong team culture and working relationship with colleagues across the health system Ability to drive a culture of proactive, integrated, responsive, high quality financial analysis Ability to effectively manage deliverables and timelines Licenses and Certifications CPA - Certified Public Accountant preferred HFMA - Certified Rev Cycle Rep (CRCR) preferred Physical Demands and Work Conditions Blood Borne Pathogens Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $89.01 - $117.94 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

Healthcare Scheduling, Connection Advisor Intermediate, Remote, Bilingual Spanish (251598) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc. , a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. SUMMARYThe Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently-speaking with patients, scheduling appointments, documenting conversations, and resolving escalations-all while maintaining professionalism and composure in a dynamic environment. We are currently seeking a Connection Advisor Intermediate, Bilingual Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:30 PM, and will be held on campus for only 1 week. Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus. Purpose of this position: Under general supervision, the Connection Advisor Intermediate answers incoming calls and meets caller's needs; confirms all patient demographic information is current and complete, verifies insurance information, schedules, cancels, or reschedules appointments for assigned clinic or services using call center, electronic health record and department technology. Answers inquiries and questions, troubleshoots basic and more complex issues and provides information as needed. RESPONSIBILITIESAnswers assigned calls for more complex clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages. Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and procedures Handles complex scheduling that often requires multiple appointments or with different providers andmodalities Obtains and accurately captures demographic information and patient's health insurance information provided by the patient or caller Accurately completes multiple types of patient registrations in a professional, customer-oriented,timely manner while following departmental policies and procedures Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members Recommends and supports change and process improvement initiatives while working to upholdstandard process workflows and provide feedback as needed Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices Completes all work assignments within the time allowed Requests and processes payments for co-pays, pre-pays, and outstanding balances Meets all key performance and call quality standards Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed Performs other duties as assigned, but only after appropriate training QUALIFICATIONSMinimum Qualifications: High School DiplomaOne year data look-up/data entry experience Two years' experience in customer service involving complex analytical problem-solving skills One year experience in a call center with emphasis in a customer service/medical industry6 months of Connection Advisor Associate experience or specialized clinic operational experience One year of remote work experience Bilingual Spanish-OR-An approved equivalent combination of education and experience Preferred Qualifications:One year of post-secondary education Healthcare Call Center experience Working knowledge of Epic cadence and prelude Patient registration experience Knowledge/Skills/Abilities:Excellent organizational, analytical, critical thinking, and written and verbal communication skills Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds Ability to work in a team environment as well as independently Critical thinking skills and ability to analyze situations quickly and escalate as needed Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones Basic knowledge of medical terminology and health insurance Ability to work in a fast-paced, highly structured, and continually changing environment High level of attention to detail Active listening skills Ability to work independently and remotely Ability to become technically competent and are familiar with HHS's computerized systems and ability basic troubleshooting that support operations You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Department: Connection CenterPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = 1. 00 (80 hours per pay period) Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Min: 21. 92Max: 28. 36 Job Posting: Oct-13-2025

We are currently seeking an Epic Application Analyst Intermediate (Orders) to join our team. This fulltime role will work days. Open to remote work. Purpose of this position: Under general supervision, support the IS&T team in maintaining Epic system and associated applications with integration/interfaces with Epic. RESPONSIBILITIES: * Research to develop, configure, and modify moderate to high complexity "break fix" solutions in Epic * Create documentation of build * Review, build, test, debug, and document progress of Epic issues in partnership with the TS utilizing the SLG process and release notes * Participate in testing phases of associated applications during implementations and upgrades * Develop strong relationships with end user communities, customers, and business partners * Provide Epic content expert support for applications with integration/interfaced systems * Identify opportunity for process/system improvements by adopting new Epic functionality * Provide regular and/or off hour on call support as scheduled * Perform other duties as assigned QUALIFICATIONS: Minimum Qualifications: * 3 years relevant of comprehensive professional experience working in the electronic health record, Epic * Associates of Arts (AA) or Bachelor's degree * OR- * An approved equivalent combination of education and experience Preferred Qualifications: * Experience developing technical/systems design specifications and building system solutions * Ability to provide customer focused service and communicate the value of proposed solutions Knowledge/Skills/Abilities: * Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities * Demonstrated analytical, critical thinking, problem solving and conflict resolution skills * Ability to multi-task and prioritize tasks * Ability to explain or demonstrate technology in a manner suited to the audience License/Certifications: * 1 Current Epic Certification (Orders) * OR- * 1 Current Epic Accreditation (Orders) * OR- * 1 Current Epic Proficiency Self-study (Orders) * OR- * 1 Current Epic Proficiency (Orders)

Schedule Part-time 20 hours/week. Day shift hours Sign-on Bonus Eligible. Provides safe, therapeutic and efficient care and services to patients. Assists in direct patient care, performs treatments, administers medications (if qualified and appropriately supervised), and instructs patients and their families in appropriate care, as directed by their provider. Is an active team participant in the patient-centered practice, by aiding in the development of office workflows that support patient centered care. Specific clinical duties and responsibilities can vary depending on the specialty you work at (see applicable competency checklist for department specific duties and responsibilities). Qualifications Minimum Education: High School Diploma or GED Required Associates Degree Medical Assistant Preferred or Diploma Program Medical Assistant Preferred Work Experience: 1 year Medical Assistant or healthcare experience. Required or Completion of a Medical Assistant Program. Required Licenses: Basic Life Support Upon Hire Required Certified Medical Assistant Upon Hire Preferred Courses and Training: Completes all required education programs and competency testing needed to perform at an advanced level. Upon Hire Required and Medical terminology Upon Hire Required Knowledge, Skills, and Abilities: Proficient communication skills including SBAR technique Ability to effectively present clinical information to the care team Proficient in navigating and entering information into an electronic health record Models team work Self-motivated and dependable Able to work independently. Duties and Responsibilities Essential Functions: Obtains and documents reason for visit, patient vital signs which may include: Temperature, blood pressure, weight, BMI, respirations, and pulse. Collects specimens as directed by provider. Uses appropriate equipment and protocols for specimen collection, processing, handling, and storage. Ensures all specimens are tracked/logged prior to transportation to lab. Ensures all patient care areas are adequately stocked with unexpired medical supplies and has equipment that is in good working condition with up to date biomedical assessment checks. Properly handles, stores, and cleans instruments, equipment, and supplies per manufacturer guidelines. Prepares patients for scheduled procedures by assuring patient is appropriately gowned and instruments and supplies are set-up. Uses Standard Precautions for all patient encounters. Arranges for patients' ordered diagnostic and therapeutic services by completing necessary paperwork and scheduling of appointments. Under the direction of the provider, tracks, reviews and monitors follow-up of diagnostic test results. Relays information from the provider to the patient regarding results and follow-up instructions. Under the direct supervision of a licensed nurse or provider, prepares and administers vaccines, medications and controlled substances/narcotics as prescribed by the provider and as skilled competencies permit. Asks prescribed screening questions, identifies risks and contraindications, questions and observes for appropriate responses. Documents and processes prescription requests and refills per protocol. Performs basic office procedures, examinations and/or tests ordered by provider and as skill competencies demonstrate competence (i.e. EKGs, ear lavage, vision tests etc.). Provides patients with standard patient care instructions and education, and reviews with patient and family members as directed by providers (i.e. VIS sheets etc.). Obtains comprehensive health information from patient/family members to review with providers or clinical resource over the phone. Uses this information to assist providers in determining the urgency for care or an alternative venue for care for patients with acute problems, should access not be readily available at the practice. Returns calls to patient in a timely matter. Completes pre-visit planning and visit prep according to established guidelines. Obtains comprehensive health information from patient/family members at the time of the visit. This may include review of systems and history of present illness and/or past medical and social history. Obtains an accurate medication review updating the EHR. Completes office standing orders for the chronic and preventative healthcare needs of the patient. Efficiently manages daily patient flow to manage fluctuating patient volumes and demands. Prioritizes daily patient care tasks and activities that are delegated by the care team, including but not limited to in basket management. Under the direction of your supervisor, takes ownership in an office function/process improvement. Maintains strict confidentiality of patient's health information. Completes annual WSH Corporate Compliance, and other mandatory education. Supports the provider during the visit and patient exam by collecting and entering information in the patient record, carrying out orders and completing post visit patient care education and instructions. Maintains an 80% or higher on all yearly audits performed. Common Expectations: Demonstrates a commitment to patients, visitors and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors into the Safety Reporting System (SRS System), as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required. Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. Maintains the cleanliness of work areas as required. Maintains professional growth and development. Embraces the concepts for ensuring a positive patient/family experience every visit, every time. Fosters teamwork with coworkers, and providers. Practices fiscal responsibility through improvement and innovation. Attends Practice meetings. Maintains required clinical competencies throughout employment Responsible for the care and maintenance of department/entity equipment and supplies; mail distribution. Enters and/or retrieves data from established computer files using knowledge of various computer software applications.

The Business and Operations Specialist provides operational, and financial support for the North Hartford Ascend initiative within the Office for Community Child Health at Connecticut Children's. This grant-funded position manages financial tracking, budget support, and grant compliance activities to ensure accurate and timely use of funds. The Specialist coordinates partner communication, prepares program documents, manages meeting and event logistics, and supports general program operations to advance the initiative's objectives in the North Hartford Promise Zone. Education and/or Experience Required: Education: High School Diploma or GED. Experience: Minimum 3 years' experience directly related to the duties and responsibilities specified. Education and/or Experience Preferred: Education: Bachelor's Degree. License and/or Certification Required: N/A Knowledge, Skills and Abilities: Knowledge: Administrative operations and procedures in healthcare and/or nonprofit organizations. General accounting principles and budget tracking processes. Project coordination practices, particularly in grant-funded or multi-partner initiatives. Electronic systems used for calendar scheduling, document management, and communications (e.g., Microsoft Outlook, SharePoint). Skills: Proficiency in Microsoft Office applications: Word (document creation and formatting), Excel (data tracking, budget management, intermediate to advanced functions), PowerPoint (presentation support). Familiarity with platforms such as WordPress, MailChimp, SurveyMonkey, and CVENT (or similar tools for websites, surveys, email distribution, and event registration). Strong written communication skills for drafting and editing a variety of materials. Effective interpersonal and organizational skills, with the ability to work collaboratively with internal teams and external partners. Abilities: Exercise sound judgment, discretion, and confidentiality in handling sensitive information. Interpret and apply organizational and departmental policies to resolve routine to complex issues. Organize, prioritize, and manage multiple tasks and deadlines in a fast-paced, evolving environment. Analyze information and prepare accurate, comprehensive reports with attention to detail. Communicate effectively with diverse stakeholders, demonstrating cultural sensitivity and responsiveness. Adapt to changing priorities and work both independently and as part of a team. FINANCIAL OVERSIGHT AND GRANTS SUPPORT-40% Reviews and processes invoice submissions and required documentation, ensuring accuracy and alignment with contract and grant requirements. Assists with budget planning, projections, and development, including documentation in support of new funding opportunities. Audits documentation and ensures timely reporting of grant expenditures in compliance with funding guidelines. Identifies potential risks and issues and escalates appropriately. Collaborates with internal departments (e.g., Accounting, Office of Sponsored Programs, and Purchasing) to ensure accurate processing of financial and procurement documents. PROGRAMMATIC ACTIVITIES-20% Manages and coordinates program activities in support of the North Hartford Ascend initiative, including meeting and event scheduling, and preparation of agendas and materials. Prepares and disseminates newsletters, announcements, and electronic surveys. Organizes and maintains comprehensive project documentation, plans and reports. Updates program records, templates, and distribution lists. Facilitates communication with internal departments and external partners to ensure smooth implementation of project activities and timely completion of deliverables. Serves as a point of contact for internal and external inquiries, providing responsive and professional support to visitors, callers, and partner agencies. Demonstrates cultural sensitivity in all interactions. MEETING, EVENT, AND ENGAGEMENT COORDINATION-20% Plans and organizes meetings, webinars, trainings, and community events in support of the initiative. Responsibilities include scheduling, registration, materials preparation, and technology setup. Supports partner engagement, including coordination of speaker engagements, exhibitor/sponsor contracts, and travel arrangements. Ensures proper documentation of meetings and events, including minutes and follow-up task tracking. COMMUNICATIONS AND DOCUMENT MANAGEMENT- 15% Drafts, formats, and distributes written materials such as correspondence, reports, presentations, and meeting documentation. Ensures clarity, consistency, and professionalism across all communications. Develops and maintains templates and forms to support efficient workflows. Manages SharePoint resources and contributes to updates for relevant websites as applicable. TRAINING AND PROFESSIONAL DEVELOPMENT- 5% Provides instruction or training to others on job functions, processes, and associated responsibilities as requested. Maintains and expands professional competencies through participation in training sessions, educational programs, and other development opportunities, as directed. May require travel between departments or off-site locations to support program activities. Performs Other Duties as Assigned

The Manager of Retail Food Services is responsible for the overall management and efficient operation of the hospital cafeteria, ensuring the delivery of high-quality food services in alignment with the hospital standards and regulatory requirements. This role overseas daily operations, staff supervision, customer service excellence, inventory management, and financial accountability, supporting a safe, welcoming, and service oriented environment for all patients, visitors, and employees. Education and Experience Required: Education: High School Diploma, GED or Equivalent Experience: 6-8 years supervisory experience if no degree Education and Experience Preferred: Education: Bachelor's Degree plus 2 years of supervisory experience OR Associate's Degree plus 3-4 year's experiences License and/or Certification: Qualified Food Operator license Knowledge, Skills, and Abilities Knowledge of: Strong understanding of food safety and sanitation standards in compliance with local, state, and federal regulations. Working knowledge of inventory control, procurement practices, and supply chain processes in food service operations. Familiarity with budgeting, financial reporting, and revenue management. Proficient in Microsoft Office applications (Word, Excel, Outlook) and point-of-sale (POS) or cafeteria management software. Skills: Effective leadership and team management skills to motivate, coach, and develop staff. Excellent planning, time management, and organizational skills to manage daily operations and meet deadlines. Strong customer service orientation with the ability to resolve concerns professionally and promptly. Clear and professional communication skills for working with diverse teams, customers, and stakeholders. Ability to: Manage multiple priorities while maintaining accuracy and attention to detail under pressure. Prepare reports, summaries, and written communication in a clear and grammatically correct format. Apply mathematical concepts (fractions, percentages, ratios) to support inventory, pricing, and budget analysis. Able to maintain confidentiality of sensitive employee, client, and organizational information. Demonstrates high integrity and ethical behavior in financial and personnel-related matters. Operational Leadership-30% Direct the daily operations of the cafeteria, ensuring service excellence, efficiency, and adherence to established policies and procedures. Ensure full compliance with all applicable local, state, and federal health, sanitation, and safety regulations. Monitor and maintain inventory levels; oversee timely, cost-effective procurement of food, beverages, and supplies. Ensure 100% compliance on all register SKUs and pricing accuracy. Monitor and maintain the badge pay program for optimal functionality and compliance. Collaborate with the Manager, Food Production to implement promotional programs and meet all associated operational requirements. Collaborate with Food Production and hospital administration on menu planning, pricing strategies, and retail promotions. Support the Production team in executing catering services, as needed. Staff Leadership & Engagement-30% Recruit, hire, train, schedule, and supervise food service team members to ensure professionalism, efficiency, and high levels of customer satisfaction. Provide consistent coaching, feedback, and performance evaluations to support staff development and accountability. Set clear expectations for performance and behavior; address performance concerns promptly and in alignment with organizational policies. Recognize and reward team contributions to reinforce engagement, motivation, and service excellence. Lead team meetings and huddles to ensure alignment with departmental goals and foster open communication. Promote a respectful, inclusive, and collaborative work environment that supports staff well-being and retention. Lead team members in adherence to all health, sanitation, safety, and confidentiality policies, reinforcing compliance through ongoing training. Foster a culture of trust, accountability, and professionalism by upholding confidentiality standards and ethical practices within the food service team. Engage in DMS (Daily Management System) huddles to promote communication, team engagement, and continuous improvement. Financial Management & Reporting-20% Manage all cash handling procedures, including point-of-sale (POS) transactions, daily reconciliations, and preparation of financial reports. Monitor revenue performance against budget and create actionable plans to address any negative variances. Analyze financial and operational data to identify trends, control costs, maximize profitability, and meet department objectives. Conduct annual market analysis and competitive pricing evaluations. Develop and execute an annual marketing plan that supports revenue growth and cost effectiveness. Customer Experience & Continuous Improvement-20% Respond promptly and professionally to customer concerns or service issues, promoting a culture of responsiveness and continuous improvement. Utilize Voice of the Customer (VOC) survey feedback to inform action plans that enhance service quality and customer satisfaction. Perform other duties as assigned.

Senior Data Engineer Clinical Data Warehouse for Research Department: Research - Support Services Schedule: Per Diem, Remote (must be able to work during Eastern Standard Time business hours) ABOUT BMC: At Boston Medical Center (BMC), our diverse staff works together for one goal - to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience. You'll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you'll have the tools you need to take charge of your own environment. POSITION SUMMARY: The Senior Data Engineer designs, develops, and implements the organization's research data warehouse, data infrastructure, and data mart solutions to empower analysts to access, query, and leverage high‑quality research and clinical data efficiently and accurately. This includes building scalable processes to ingest, transform, and integrate large volumes of structured and semi-structured data from diverse sources. This role collaborates with Enterprise Analytics, Analytics Infrastructure, business intelligence, product management, and data extraction and provisioning teams to deliver high-quality data products that support informed decision-making across the organization. Working under the general direction of the Director of Research Analytics and Reporting, the Senior Data Engineer contributes to the modernization of research data infrastructure to enhance efficiency, improve analytical capability, and ultimately support high-quality research that drives improved patient outcomes. JOB RESPONSIBILITIES: Develop detailed documentation and technical specifications, perform validation and testing, and consult with internal stakeholders to ensure data integrity and compliance with research privacy and regulatory requirements (e.g., HIPAA, IRB, GDPR). Collaborate with enterprise stakeholders, including analytics, data integration, researchers, clinicians, business intelligence analysts, and governance and IT teams to develop and deliver solutions that enhance research data warehouse quality and ease of data retrieval. Provide technical leadership and guidance to data extraction and provisioning teams on system integration, data modeling, and implementation of enterprise data warehouse strategies that align with enterprise standards Monitor and integrate advancements in data engineering, data warehousing, research informatics, and compliance standards to continuously optimize architecture, performance, and regulatory alignment. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Master's degree in computer science, Computer Information Systems, Applied Biostatistics, Public Health, Systems Improvement, Information Science, or a related research field, and 8+ years of experience in IT, of which at least 6 must be progressive experience working with SQL data warehouse platforms; or an equivalent combination of education and experience. Experience in creating and managing APIs within a Data as a Service (DaaS) environment. Experience in the implementation and support of enterprise-wide data integrations. PREFERRED EDUCATION AND EXPERIENCE: Experience working in research KNOWLEDGE, SKILLS & ABILITIES (KSAs): Proficiency in SQL, at least one programming language, and strong troubleshooting skills. Proficiency in data modeling concepts using a variety of tools. ABOUT THE DEPARTMENT: As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn't dictate health. Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to ************************* or call ************ to let us know the nature of your request. Compensation Range: $50.00- $72.60 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Performs a variety of support functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and insurance record management. Shift Full-Time: 80 Hours/Biweekly Monday - Friday starting as early as 8 am and may include 1 evening per week until 8 pm. Includes a Saturday rotation. Work Environment: This position may be a Work-From-Home opportunity after 3-6 months of onsite training in Lewisburg, PA Call Center Assessment will be required at time of application Responsibilities Duties and Responsibilities Essential Functions: Answer high volume of incoming calls to a centralized phone queue and occasional outgoing calls with exceptional customer service skills in a timely manner Actively listen to identify defined urgent symptoms and direct appropriately to clinical staff Identify customers' needs, clarify information, research issues and provide solutions and/or alternatives Effectively relay medical information to the clinical team to aid them in providing exceptional patient care (verbally or via the patient's Electronic Health Record as appropriate) Maintain accurate and comprehensible documentation of caller's needs in the patient's EHR Communicate with ancillary areas (pharmacy, lab, imaging, etc.) to provide information for the patient/practice Build sustainable relationships and engage customers by going the extra mile Schedule patient appointments within established parameters Collect accurate financial and demographic information for registration when necessary Pages providers as needed for consults Meet department/team qualitative and quantitative targets Possess strong computer skills and the ability to maneuver multiple resources Utilize communication “scripts” when handling specific topics Comply with all HIPAA rules and regulations; obtain 2 patient identifiers with each interaction Common Expectations: Maintains established policies and procedures, objectives, quality assessment and safety standards. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation Establishes and maintains files and records on an ongoing basis. Qualifications Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year Relevant experience. Required Customer service, medical office and/or call center support experience. Preferred Courses and Training: Medical terminology. within 180 days Required Knowledge, Skills, and Abilities: Strong phone and verbal communication skills. Actively listen and speak in a professional manner. Customer focus and adaptability to various personality types and call scenarios. Ability to manage time effectively. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy