WesBanco jobs in Pittsburgh, PA - 64 jobs

As a member of the audit team, the Audit Officer candidate will be responsible for planning and completing various risk-based internal audits, interacting with various levels of management, assisting with other audit and special projects, and providing leadership and supervision to staff members, all in accordance with the annual audit plan and professional practice standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works under the supervision of the Audit Managers. Provides leadership and limited supervision of staff auditors on audit engagements. Performs assigned work within departmental procedures and professional standards (i.e. International Standards for the Professional Practice of Internal Auditing). Conducts audit testing of assigned areas within established/modified timelines. Establishes or assists in the completion of risk-based audit programs through audit planning processes. Evaluates or assists in the evaluation of the adequacy and effectiveness of the company's internal control processes. Completes assigned audit procedures that test the accuracy and effectiveness of policies, procedures, risk assessments and other documentation. Prepares work papers that record and summarize assigned audit procedures. Completes audit engagement administrative workpapers that finalize the audit for final review and report issuance. Develops and assists to develop recommendation(s) for corrective action/improvement. Drafts audit reports that summarizes the audit process, findings, and recommendations that can be issued to Senior Management. Maintains and adheres to information security and confidentiality requirements. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. High level of analytical abilities and skills. High level of written/verbal communication, interpersonal and relationship building skills. Ability to adapt to corporate-wide systems routinely utilized by internal audit staff. Ability to adapt to change timely, and to multi-task. Possesses basic leadership and supervisory skills. Display personal initiative to foster professional development through formal education and cross training of department functions. Ability to complete multiple tasks while meeting assigned deadlines. Ability to complete and comprehend audit processes such as system documentation walk-through, source documentation, internal control questionnaires, yield analysis, and lead schedules. Ability to execute assigned audit areas including inquiry/observation, substantive procedures, analytical review procedures, attribute testing, and concluding on assigned test work. Ability to utilize information systems hardware and information systems applications. Proficient in Microsoft Office including Word, Excel and Outlook. Bachelor's degree with a preference in Accounting, Finance, or Information Technology; or equivalent combination of an Associate's Degree and three years of Audit (External or Internal) and/or Risk Management work experience. Minimum of 6 years financial experience through public accounting/auditing and/or financial industry experience preferred. Information Technology audit or operational experience preferred. Industry certification (i.e. CIA, CISA, CPA, etc.) preferred.

As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultative approach while expanding the banking relationship. The Financial Center Banker connects customers with Northwest products and services, through opening accounts; as well as identifying customer financial needs while connecting customers to other Northwest financial experts who can help with their needs while ensuring an exceptional customer experience. ESSENTIAL FUNCTIONS: Employees who are not fully licensed at the time of hire will participate in the Licensed Relationship Manager (LRM) Development program. During this time, the employee will temporarily act as a Personal Banker until successfully completing the program and passing all required licensing exams. The expectation of the Development program is completion of one year. Performance Metrics: Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations. Continuously strive to improve skills and knowledge through training and professional development opportunities Financial Needs Assessment: Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth. Analyze customer accounts, transactions, and behaviors to offer personalized recommendations Operational Soundness: Ensure compliance with all banking regulations, policies, and procedures. Provide leadership while ensuring efficiency and accuracy in all operational activities and financial center security. Proactively identify areas for improvement and implement strategies to enhance operational effectiveness Leadership Portraying the Northwest Bank Culture: Deliver exceptional customer service experiences. Address customer concerns and complaints promptly and effectively, turning negative experiences into positive ones Customer Engagement: Initiate proactive conversations with customers to build rapport and understand their financial objectives. Utilize active listening skills to uncover opportunities to enhance their financial well-being Relationship Building: Build long-term relationships with customers by providing ongoing support and follow-up. Anticipate customer needs and proactively reach out to offer assistance and guidance Compliance and Regulations: Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk. Maintain confidentiality and always protect customer information Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Responsible for adherence to all security and dual control processes, daily branch tasks, and branch opening and closing tasks as needed Complete other duties and special projects as requested by management KNOWLEDGE, SKILLS, AND ABILITIES: Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High school diploma or equivalent preferred Work Experience: 1 year banking and/or retail experience preferred Sales experience preferred Customer Service experience preferred This is a continuous job posting. Applications received will be considered for any current and/or future Licensed Relationship Manager in Development vacancies. We will accept applications regardless of whether or not a current vacancy exists. By applying to this job posting, you will be considered for any Licensed Relationship Manager in Development vacancies Northwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The EFT Operations Representative is responsible for any duties within the EFT Department including data input, maintaining production reports, providing support to branch offices and customer inquiries by providing exceptional customer service. Essential Functions * Assist Retail Offices and Customers with EFT questions and troubleshoot cardholder issues * Cultivate good work relationships with other departments * Provide excellent customer service and business unit support * Ensure total document and data integrity * Maintain knowledge of job specific debit card bank products and services * Input data into related bank systems, and into STAR Platform to order new debit cards or reissue exist debit cards * Perform debit card maintenance in the STAR platform per customer submitted requests through the branch or Customer Service * Maintain the integrity of related bank systems, production reports, and monthly, quarterly, and annual Touché reports * Ensure all performance standards are met * Interact as appropriate with all vendors and/or business partners * Operate equipment and perform routine maintenance * Partner with coworkers and other departments appropriately * Protect the security of all information appropriately * Recommend improvements to procedures * Attempt to exceed production expectations * Minimize departmental nonpayroll costs * Contribute to measurable goal sett and achievements * Ensure total quality of work performed * Recommend expense control measures, product, service, and delivery enhancements, and quality control enhancements * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Qualifications * High School Diploma or equivalent preferred Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Portfolio Management Team Leader is responsible for leading, managing, and coaching a team of Portfolio Managers while assisting with the strategic implementation and execution of ongoing portfolio management improvements, tools and resources. The PM Team Leader will work closely with business line partners to efficiently and strategically grow the commercial loan portfolio. The PM Team Leader is responsible for ensuring reporting requirements, annual reviews, covenants, spreads, renewals and related underwriting activities are completed timely, accurately and are aligned with the Bank's standards, policies and procedures. The PM Team Leaders will be responsible for assigning appropriate risk ratings, identifying credit risks and recommending appropriate credit actions. This position involves frequent interaction with Market Executives, Credit Risk Officers, Loan Administrative Leader and Loan Operations management. Essential Functions * Drive Portfolio Management strategy, implementation and execution * Recommend improvements to portfolio management processes, procedures and staffing to improve efficiency and effectiveness * Lead, manage and coach a team of Portfolio Managers to ensure risk is managed appropriately in the portfolio. * Generate and monitor reporting related to loan maturities, annual reviews, covenants, financial reporting requirements, delinquency, renewals, conditions and related reports. * Ensure annual reviews and covenant tests are completely consistently and as scheduled, escalating credit risks identified in the process. * Tailor individual and group training when gaps are recognized to ensure skill set progression to maximize performance and professional growth * Assign credit relationships to PM's based on capacity, credit acumen and other factors. * Review and endorse/ or approve Annual Reviews or credit requests ensuring the analysis and related materials are complete and accurate, including credit risk identification and risk rating assignment. * Ensure all loan approval conditions have been met within required time frame * Ensure timely collection, review and evaluation of all financial statement requirements from borrowers and guarantors * Proactively identify and escalate declining financial performance/negative indicators within the loan portfolio on a timely basis * Administer complex construction loans in accordance and in conjunction with the Construction Loan Administration group as needed * Act as the first line of defense to recommend and process timely risk rating changes in conjunction with the Relationship Manager * Initiate and/or complete loan modifications per established protocols * Manage and maintain collateral requirements * Coordinate and assist with criticized loan reports as part of the Watch List program * Act as a liaison with Commercial Loan Operations, Loan Review, Audit, examiners and other departments as required * Jointly call on clients to stay apprised of business activity/performance and serve as additional contact point * Facilitate client service requests * Optimize client relationships and create an exceptional client experience * Comply with all corporate standards and audit-related matters in specific areas of responsibility * Remain current on all banking rules and regulations * Establish increased productivity and profitability * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Qualifications * Bachelor's Degree Business, Finance, or related degree required * 8 - 12 years relevant experience in Commercial Lending as a Portfolio Management Team Leader, Portfolio Manager, Relationship Manager and/or Credit Officer/Underwriter working with complex credits and documentation preferred And * Ability to perform financial analysis, assess risk, review documentation and coordinate loan closings, Expert/Leader * Very strong credit, analytical, organizational and critical thinking skills, Expert/Leader * Team-oriented with ability to monitor and manage multiple responsibilities simultaneously, Expert/Leader * Ability to manage and coach a team with varying skillsets and backgrounds, Expert/Leader #LI-CW1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Senior Application Systems Analyst provides analytical, tier 2/3 technical support for business applications, mentors and coaches junior team members; creates and maintains documentation relative to application support and implementation, maintains application reliability by working to identify systemic issues through root cause analysis. Essential Functions * Independently support, install, troubleshoot, maintain, and manage applications * Independently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscape * Independently test, implement, document, and support assigned core banking solutions * Represent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projects * Independently interact with Fiserv to solve problems and implement projects * Create of post-implementation and deployment documentation for operations and internal customers * Mange project plans and associated tasks as well as complete individual tasks related to project plans * Drive resolution of issues through problem solving, identification of necessary resources, and escalation * Triage support incidents and escalate high priority events to the appropriate groups * Create and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent tools * Facilitate and drive sessions with internal customers to assess business needs and works with a team to find solutions * Support ETL solutions using SQL Query and other languages/tools * Create and maintain application documentation * Analyze and improve the efficiency of various systems and services * Map data from one core system to another support conversion related activities * Work closely with tier 1 technical support teams and works as part of the tier 2/3 support team to ensure team is meeting the business' expectations * Mentor application support analysts and business partners Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Additional Responsibilities * Contribute to all aspects of a project from beginning to end * Participate in the software development life cycle (SDLC) activities as required * Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team * Learn to coordinate installation of new software, document and test custom changes * Help to define, record, and execute application disaster recovery plans and procedures Safety and Health for those without supervisory duties * Abide by the rules of the safety and loss prevention program * Perform work tasks in a safe manner * Report any and all injuries to supervisor * Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experience Or Associate's Degree With at least 6 year's work experience Or High School Diploma With at least 8 years' work experience Work Experience Experience with automated testing 3 - 5 years Analytical experience with a financial institution 3 - 5 years Experience working with Fiserv Signature core banking software At least 1 year of demonstrable of application production support using Fiserv technology stack or equivalent technologies and toolset e.g. Query, SQL Query, CL General Employee Knowledge, Skills, and Abilities * Ability to establish effective working relationships among team members and participate in solving problems and making decisions * Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written * Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information * Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information * Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and Abilities Knowledge of business rules for the core banking solution, Fiserv Signature Knowledge core banking processes supporting lending, deposits and investments Knowledge of relational data model. Experience in writing SQL statements for relational database management systems like SQL and Query SQL Knowledge of SDCL Knowledge of Agile development Ability to quickly learn new applications, processes, and procedures Analytical skills, attention to detail, troubleshooting skills and problem solving skills Ability to map data from one core system to another support conversion related activities Ability to effectively conduct meetings, requirement gathering sessions and presentations Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Director of Enterprise Technology Program Management role will lead and oversee the Northwest Bank's technology transformation initiatives, with the CRM implementation as a key program under its purview. This role will be responsible for driving the successful execution of enterprise-wide technology programs, ensuring alignment with business objectives, regulatory requirements, and customer-centric innovation. The ideal candidate is a seasoned program leader with a proven track record in enterprise technology transformation, large-scale program management, and stakeholder engagement in financial services. Essential Functions * Develop and execute the bank's technology program management strategy, ensuring alignment with business goals and digital transformation initiatives. * Oversee a portfolio of enterprise technology programs, including but not limited to CRM implementation, data modernization, cloud migration, and core banking enhancements. * Provide strategic leadership for the bank's CRM transformation initiative, ensuring seamless integration with existing banking systems and alignment with customer engagement strategies * Establish governance frameworks, methodologies, and best practices for enterprise-wide technology project execution. * Work closely with executive leadership, business unit heads, and technology teams to align enterprise technology programs with strategic objectives * Drive cross-functional collaboration to break down silos and foster a culture of digital innovation and transformation. * Lead change management efforts, ensuring smooth adoption of new technologies across the organization. * Act as a key liaison between business stakeholders, IT teams, and third-party vendors, ensuring CRM capabilities enhance operational efficiency and customer experience. Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Safety and Health for those without supervisory duties * Abide by the rules of the safety and loss prevention program * Perform work tasks in a safe manner * Report any and all injuries to supervisor * Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Technology, Business, or a related field Master's Degree Technology, Business, or a related field Work Experience 6 - 8 years enterprise technology program management, IT strategy, or digital transformation in the financial services sector. 6 - 8 years Proven experience managing large-scale technology implementations, including CRM, cloud, data platforms, and core banking systems. General Employee Knowledge, Skills, and Abilities * Ability to establish effective working relationships among team members and participate in solving problems and making decisions * Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written * Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information * Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information * Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Northwest Bank is seeking a detail-oriented and proactive intern to join our Risk Management and Compliance teams for Summer 2026. This internship offers hands-on experience in regulatory compliance, internal controls, and risk assessment within a highly regulated industry. ESSENTIAL FUNCTIONS: * Assist in monitoring and reviewing internal policies and procedures to ensure compliance with federal and state regulations. * Support the preparation of compliance reports and documentation for audits and regulatory exams. * Conduct research on regulatory updates and assist in impact assessments. * Assist in the implementation and execution of the Risk and Control Self-Assessment process. Partner with business leaders to identify key risks, assess control design and operating effectiveness, and document remediation plans where gaps are identified. * Ensure timely updates and ongoing monitoring of RCSA results. * Collaborate with departments across the bank to support training and awareness initiatives. * Contribute to special projects related to risk mitigation and regulatory change management. WHAT YOU'LL GAIN: * Exposure to the regulatory environment of the banking industry. * Hands-on experience with compliance frameworks and risk assessments. * Mentorship from experienced compliance professionals. * Opportunities to contribute to meaningful projects that support ethical banking practices. * Networking and potential for future employment. QUALIFICATIONS: * Strong interest in regulatory compliance, risk management, or financial law. * Excellent analytical, research, and problem-solving skills. * Strong attention to detail and organizational abilities. * Proficiency in Microsoft Office Suite; experience with compliance software is a plus. * Ability to handle confidential information with integrity and professionalism. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Senior Credit Workout Officer IV is responsible for a variety of duties including (i) meeting with borrowers, and (ii) evaluating management teams and business plans to determine whether or not to retain or exit credit, while negotiating with professionals to establish a workout or exit plan. Essential Functions * Ensure integrity of loan documentation * Review loan documents for perfection of collateral * Analyze financial statements * Identify and resolve problems / issues * Record all agreements and conversations * Prepare correspondence and documentation for workout plan * Discuss credit grades and workout procedures * Issue demand letters * Monitor collection activity and bankruptcies * Obtain judgments * Establish workout or exit plans * Report agreed payment terms and plans * Locate and inspect collateral * Coordinate foreclosures * Partner with loan officers * Prepare for litigation * Coordinate liquidation and sale of assets with appropriate staff and counsel * Order appraisals * Initiate chargeoffs and write downs * Negotiate with professionals to establish a workout or exit plan * Interact with other financial institutions and examiners * Recommend the best loss mitigation strategy * Work with minimal direct supervision and use independent judgment and decision making * Prepare reviews and quarterly reports on workout loans * Recommend improvements to workout policies and procedures * Build relationships with internal customers * Maximize available technology tools * Minimize departmental costs * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education + Experience * Bachelor's degree in business / accounting or finance degree or related subject matter * 8-12 years of experience of experience in an area related to commercial lending including special assets, loan review, credit and / or lending * Ability to analyze data, bankruptcy, foreclosures, and repossession This position is based onsite Monday - Thursday with Friday as an optional work from home day. #LI-EK1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Repair physical plant equipment and systems and maintain them in such a state of repair as to prevent disruption of the banking process or personnel discomfort. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud. Performs preventative maintenance to all mechanical equipment. 40% Troubleshoot and repair pneumatic, electrical, air conditioning, plumbing, and mechanical system problems. 10% Perform electrical maintenance work, bend conduit and pull wire. 10% Perform major plumbing repairs, solder pipe, and operate electric snake. 10% Perform carpentry work, framing, drywall and drywall finishing. 10% Operate hand and power tools and shop equipment. 10% Operate HVAC and mechanical equipment to maintain proper temperatures and energy management. 10% Ability to work at other WesBanco locations as needed, may include overnight travel. Ability to work overtime as needed. OTHER SKILLS AND REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to climb ladders and scaffolding. Valid driver's license. Universal Refrigerant Recovery License or other trade certification.

Responsible for conducting trade review while adhering to regulatory and firm's policies and procedures. Responsible for working independently with minimal supervision. Completes all assigned compliance training timely and maintains professional licenses as required. CUSTOMER SERVICE SKILLS: Must be able to work effectively with a wide variety of departments, managers, staff, clients and auditors. Represents the Company in civic, community and industry functions to network and develop additional business. Ability to evaluate and analyze products and services, and vendors. INTERPERSONAL SKILLS: Ability to exercise independent sound, judgment and discretion and understand when assistance is needed. Strong interpersonal and communication (written and verbal) skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsibilities include Principal Review and approval of transactions while adhering to the firm's established policies and procedures. Provides Principal Review and approval on variety of business types: equities, mutual funds, annuities, life insurance, advisory, etc. Maintains product knowledge and assists with the creation of practices and programs as needed. Communicates with registered representatives for any issues regarding transactions. Communicates with Compliance on regulatory best interest or suitability concerns. Provides guidance to registered representatives to resolve escalated issues surrounding trade review. Reviews daily trade blotter for day-to-day broker activity. Reviews outside brokerage accounts. Reviews electronic communications as needed. Other duties may be assigned. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Proficient skills in Word, Excel and Outlook. Associates Degree in Business, Finance, Accounting or related degree preferred. Minimum of three years of experience in the securities industry. Experience and knowledge in Trade Review or Compliance preferred. Knowledge of a broad range of securities and insurance products, FINRA rules, regulations, Securities and Risk Management principles, current economic and market conditions, legislation required. Knowledge of criteria for determining best interest and suitability of proposed purchase of securities/insurance products for each individual client's needs and legal principles of client's capacity/authority to transact business, and the authority of agents, attorneys in fact, executors, administrators and others to transact business on client's behalf required. Series 7 Required Series 63 & 65 or 66 Required Series 24 or ability to obtain series 24 within 90 days of employment required Series 4 and 53 are not required but preferred. (Option to obtain within 180 days of employment) State Insurance license required.

This EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed. Essential Functions * Process incoming cardholder disputes while strictly adhering to all bank policies and procedures * Processing provisional and final credits to customer's account with disputed items when applicable * Ensure timely response to FISERV's request * Investigate and escalate suspicious or fraudulent claims in accordance with policies * Process EFT disputes * Ensure compliance with all established Federal Regulations for Regulation E and NACHA * Perform all operational support duties within the EFT Department * Respond to customer or business partner inquiries with exemplary customer service in the established timeframe * Participate in job specific training * Serve as subject matter expert for all Dispute related transactions * Maintain department procedures * Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes. * Determining dispute decisions for approval/denial according to Regulation * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Qualifications * Associate's Degree Business Administration/Finance preferred #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Commercial Portfolio Manager is responsible for the ongoing monitoring process for the Bank's commercial loans to ensure timely and accurate risk ratings and compliance with credit policy, loan agreements, and applicable banking regulations. This individual contributor position interacts closely with and supports Commercial Banking Relationship Managers, as well as other internal personnel, on commercial credit portfolio monitoring working under limited supervision. Essential Functions * Monitor credit performance of individual commercial borrowers ensuring timely escalation or remediation, as appropriate. * Responsible for the timeliness and accurate reporting of the commercial portfolio monitoring activities and adherence to credit policies, procedures and thresholds related to financial statement collection, covenant testing, collateral valuation, annual reviews, and delinquencies. Evaluation of risk associated with non-compliance. * Engage with customers, regularly, to discuss operating performance and business results including covenant compliance. Gain a thorough understanding of the borrowers' business model and industry trends to effectively evaluate sources of repayment and accurately assign risk rating. * Collect and review all pertinent credit and financial information, including but not limited to financial statements, tax returns, due diligence reports, credit bureaus, appraisals, internal credit information, industry research and peer data. Determine the need for more thorough investigation or additional information. * Spread financial statements and prepare financial models designed to assess probability of default and loss given default. Document historic and proforma cash flows, covenant calculations, sensitivity analysis, guarantor statement review, and collateral valuation as appropriate. * Analyze financial information and related materials to ensure prudent ongoing credit monitoring for the Bank's commercial loan portfolio. Analyses to include an independent credit quality assessment with well-supported risk rating rationale, identification of credit risks and mitigants, industry concerns, market trends, financial trends, and other pertinent credit issues. Identify emerging risks or material changes in customers financial position, including evaluation of compliance with loan agreements. * Assist in completion of annual reviews, renewals, interim update memos, covenant calculations and criticized asset reviews. Monitor early warning indicators and other forms of credit surveillance. * Present analysis or address questions during credit discussions or presentations. * Liaison between Commercial Banking Relationship Managers, Credit Risk, the Underwriting Team and Special Assets to ensure necessary credit approvals are obtained and appropriately documented and loan operating system reflects accurate commercial loan data. * Document and track key risk indicators associated with monitoring and control procedures and any applicable thresholds. * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment * Complete other duties and special projects as requested by management Education and Experience preferred * Bachelor's degree in finance, accounting, business, economics or related * 3-5 years of relevant experience in Commercial Lending as a Portfolio Manager, Relationship Manager and/or Credit Officer/Underwriter working with moderate to complex loans and documentation * 3-5 years of experience in Commercial Credit or public accounting This position will be performed onsite Monday - Thursday with Friday an optional work from home day. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Senior IT Auditor performs specialized auditing tasks related to the bank's IT function. This includes thorough and efficient planning, testing, reporting, and follow up on audit results. The role is primarily engaged with audits of IT general controls and infrastructure, but could involve elements of cybersecurity, data governance, payments, business resiliency, project governance etc. This position is guided by general instruction and a limited amount of supervision, and the candidate demonstrates a fair level of autonomy and ability to exercise independent judgement. Essential Functions: * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment * Work collaboratively with audit teams to execute IT and integrated audits * Conduct planning activities to identify significant risks, determine audit scope, and develop appropriate risk-based audit procedures * Be familiar with Northwest documentation/processes/procedures, and research/interpret relevance of specific regulations/current literature to audit work * Interview key personnel to assess business processes and the strength of their control environments * Collect and analyze necessary data for audits, evaluate information, and draw logical conclusions * Prepare clear, detailed audit documentation evidencing the results of actual testing procedures in accordance with departmental standards and the Institute of Internal Auditors (IIA) * Identify meaningful value-added recommendations for management to improve the adequacy, effectiveness, and efficiency of controls and related processes * Summarize and present audit results/findings to business unit management and audit management * Lead meetings involving various levels of management to effectively communicate audit status, align on significant audit issues, and recommended corrective actions * Prepare audit reports, including clearly written, concise audit observations that effectively communicate identified issues and their related corrective actions to stakeholders * Evaluate adequacy of the corrective action taken to improve deficient conditions * Meet departmental continuing education requirements Qualifications: * Bachelor's Degree in Computer Science, Information Systems, IT or Business-Related preferred * CISA, CISSP, CIA or other related certification preferred * 3 - 5 years IT audit, compliance, information security, risk, or governance-related experience required * 3 - 5 years Financial services/banking-related experience preferred * Technical knowledge of IT governance and compliance frameworks (e.g., COBIT, NIST, FFIEC CAT, FFIEC IT Handbook) * Proven analytical skills and ability to interpret data and statistics, * Knowledge of bank technology systems/data analysis tools/audit management software The pay range for this position is generally $85,000-$95,000 per year. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available. #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them. Essential Functions Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Listen for clues for financial wellness opportunities during in-person and over the phone client conversations and provide effective and customized financial wellness recommendations to clients. Consistently attains individual activity, behavior, and outcome goals and expectations. Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.). Developing strong partnerships with branch teammates and line of business partners - focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence. Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions. Support of branch operations including assisting with client transactions on the Teller line as needed. Participate in and occasionally facilitate in-person morning huddles and end of day debriefs. Work on Saturdays as directed by management. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education High School Diploma , GED or equivalent business experience (required) or Bachelor's Degree (preferred) Work Experience Minimum of 1 year experience in developing current and new customer relationships, achieving sales goals, and building referral sources. Experience with sales is more important than financial services experience. KeyBank provides the tools and training, but we need relationship builders with a curious nature who are great at sparking conversations. (required) Understanding of consumer credit - including loan to value, debt to income and credit reports. (required) Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting, and networking. (required) Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred) Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. (required) Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required) Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required) Licenses and Certifications Notary License (preferred) Skills Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions. Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients' financial wellness goals, leveraging system generated lead lists, walk-ins, and professional contacts. Strong work ethic and high level of integrity. Excellent time management skills. Building and nurturing relationships with clients including identifying potential clients, engaging with them to understand their needs, and developing strategies to convert them into long-term clients. It also includes deepening relationships with existing clients by offering additional products and services that meet their evolving needs. Being attentive to client needs, resolving issues promptly, and ensuring a positive banking experience. Excellent client service helps build trust and encourages clients to continue banking with KeyBank. Ability to evaluate financial information to understand clients' financial health, identify investment opportunities, and recommend strategies. Understanding and managing risks associated with banking operations and client transactions. Strong verbal and non-verbal communication skills to understand clients' needs and recommend appropriate banking products and services. Accurate and efficient handling of cash transactions. Core Competencies All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct. Physical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. Driving Requirements Ability to routinely and frequently operate a motor vehicle with a valid driver's license. Work Location Category Branch COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $20.19 - $30.77 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 01/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.

The Senior Business Intelligence Developer is a senior-level developer and thought partner responsible for architecting cross-functional reporting solutions, defining dashboard standards, and shaping enterprise-wide BI strategy. This role leads complex dashboard projects, partners with business and data leadership, and ensures the alignment of visual reporting to strategic goals. It combines deep technical skill with user-centered design and acts as a mentor and standards-setter across the BI community. ESSENTIAL FUNCTION: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: Business Engagement & Impact Leads stakeholder engagements to scope, prioritize, and deliver enterprise dashboards. Frames dashboards around decision-making, transparency, and business alignment. Guides departments in defining strategic KPIs and connecting them to visual outputs. Shapes analytic narratives for senior audiences using interactive and visual storytelling techniques. Technical Execution Designs enterprise-level dashboards with custom drill paths, parameterization, and dynamic filtering. Integrates usage telemetry, embedded BI elements, and complex semantic logic. Manages dashboard performance tuning, metadata integration, and reusability layers. Builds components that scale across domains while retaining contextual clarity. Collaboration & Enablement Provides mentorship and peer review for team members and cross functional partners. Develops documentation standards, dashboard libraries, and reusable visual components. Partners with Enterprise Data Science and Enterprise Business Data Analyst colleagues to create joint analytics solutions. Represents the Business Intelligence team in governance, tooling, and roadmap planning sessions. Platform & Strategy Alignment Collaborates with platform and governance teams on semantic layer evolution and metric standardization. Identifies and addresses gaps in metadata, access models, and dashboard usability. Supports self-service enablement through guided navigation and embedded training. Drives strategic alignment between visual reporting tools and platform strategy. Ethics & Responsible AI Advocates for visual integrity, responsible framing, and ethical storytelling. Challenges misuse or misinterpretation of metrics in high-impact settings. Leads with transparency and long-term usability in mind. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER QUALIFICATIONS: Expertise in multiple BI platforms and advanced SQL fluency. Track record of delivering enterprise-scale reporting solutions. Proficiency in Microsoft Office Products including Excel, PowerPoint and Word. SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information systems, business, or analytics-related field, required. Master degree, preferred Minimum five years experience in BI development or equivalent analytics work, required.

The Commercial and Small Business Closing Assistant Manager will lead a team environment by coordinating and leading the loan closing process for commercial and small business loans as well as facilitate the loan closing process for transactions with documentation prepared by external legal counsel. This position will effectively manage the closing team to ensure time lines meet service standards. Must have leadership experience as well as strong knowledge and background in the key documentation elements of complex lending arrangements. Essential Functions Conduct, or participate in, the hiring, coaching, developing and supervising of team members; conducting one-on-one progress and coaching sessions as needed, and identifying and training team members that demonstrate high potential to ensure appropriate succession planning Document and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting Daily management of Closing Desk team members to ensure timely completion of all tasks/workflows. Including review of all loan documentation (originated and broadly syndicated loans) Manage and ensure all legal, credit, collateral, and regulatory requirements are included in documentation Ensure team has complete review of all approved terms and conditions and appropriately documented in accordance with established procedures Ensure staff is managing title company process on originated loans and communicating with borrower to see that all title requirements are met at closing Ensure total document and data integrity attributes to comply with CECL data points Meet performance metrics for headcount, Service Level Agreements and efficiency; Manage, research and remediate inquires and complaints from internal and external customers within established Service Level Agreements (SLAs) Monitor and resolve issues and establish appropriate controls over the use of the core and ancillary systems to comply with audit requirements Lead and oversee activities related to documentation, and monitoring tasks Train new hires to ensure consistency and standardization in the closing process Engage with Credit Managers, Portfolio Managers, and Underwriters to collaboratively support customer's request Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment This position can be performed remotely, unless you live within 40 miles of one of our Hub locations which are listed below. If you live within 40 miles of one of the locations listed below, you must be onsite Monday - Thursday with Friday as an optional work from home day. INDEPENDENCE, OH • 6480 Rockside Woods Blvd S Suite 345 Independence, OH 44131 COLUMBUS, OH • HQ 3 Easton Oval Columbus, OH 43219 BUFFALO, NY • 375 Essjay Road Suite 100 Buffalo, NY 14221 MOUNT JOY, PA • 101 East Main Street Mount Joy, PA 17552 WARREN, PA • 100 Liberty Street Warren, PA 16365 ERIE, PA • 800 State Street Erie, PA 16501 PITTSBURGH, PA • Bellevue 532 Lincoln Avenue Bellevue, PA 15202 • Pittsburgh Business Office 525 William Penn Place Suite 3550 Pittsburgh, PA 15222 FISHERS, IN • 11 Municipal Drive Suite 150 Fishers, IN 46037 Qualifications Bachelor's Degree Business, Business Law, or Paralegal Program preferred 3 years Commercial Loan experience #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Commercial and Small Business Closing Coordinator III will be responsible for completing the due diligence for new loans and modifications, as well as facilitating the loan closing process by preparing closing documents or coordinating with external legal counsel. This position will effectively manage the loan from post customer acceptance through the closing to ensure outstanding customer satisfaction. Essential Functions Order, review and analyze all required third-party vendor documents in relation to the collateral to be held on the loan Thoroughly review and understand approved credit memos Complete all due diligence associated with the satisfaction of loan approval conditions as established by Northwest policies and procedures, as well as customer identification requirements in a timely manner Verify the loans have been approved by the appropriate level of authority Manage the closing process through direct engagement with customer, lender, underwriter, attorney and/or title company. Conduct review of all loan documentation to ensure all legal, credit, collateral, and regulatory requirements are included in the documentation. This may include a wide variety of real estate and commercial documents and contracts, leases, assignments, easement agreements, title reports, appraisals, surveys, mortgage loan documentation, entity formation documentation, partnership agreements and other real estate transaction documentation. Manage title company process on originated loans including reviewing, analyzing title documents and encumbrances, surveys and parcel maps, leases, and purchase agreements. Communicate with the borrower to see that all title requirements are met at closing. Collateral may involve real estate in multiple counties and states. Coordinate the post-closing Legal Review of all loan documents for accuracy and completeness. *Ensure all original documents are scanned and uploaded to the system of record * Compile vital documents for the creation of paper file to be housed in vault * Original documents are received via inter-office, USPS or overnight services * Coordinate any curative actions required by the independent Quality Control/Legal Review. Ensure all documents to be recorded at county level are completed * Record via E-File OR * Send recording to county courthouse with appropriate recording payment Verify all applicable fees have been collected from the borrower and loan proceeds disbursed according to schedule. Send loan specific information to Loan Servicing for core system input and/or verification and maintenance. May be engaged in portfolio management work as needed. Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Qualifications Bachelor's Degree Business, Business Law, or Paralegal Program preferred 2 - 3 years Commercial real estate lending preferred Or 2 - 3 years Loan closing and documentation function in law firm preferred Or 2 - 3 years Experience in title company closing commercial loans preferred This position can be performed remotely, unless you live within 40 miles of one of our Hub locations which are listed below. If you live within 40 miles of one of the locations listed below, you must be onsite Monday - Thursday with Friday as an optional work from home day. INDEPENDENCE, OH • 6480 Rockside Woods Blvd S Suite 345 Independence, OH 44131 COLUMBUS, OH • HQ 3 Easton Oval Columbus, OH 43219 BUFFALO, NY • 375 Essjay Road Suite 100 Buffalo, NY 14221 MOUNT JOY, PA • 101 East Main Street Mount Joy, PA 17552 WARREN, PA • 100 Liberty Street Warren, PA 16365 ERIE, PA • 800 State Street Erie, PA 16501 PITTSBURGH, PA • Bellevue 532 Lincoln Avenue Bellevue, PA 15202 • Pittsburgh Business Office 525 William Penn Place Suite 3550 Pittsburgh, PA 15222 FISHERS, IN • 11 Municipal Drive Suite 150 Fishers, IN 46037 #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Mortgage Banker is responsible originating high-quality mortgage and equity loans, while providing excellent service to borrowers and referral sources. This individual also cross-sells bank products and services, while participating as an active member of regional teams. Essential Functions * Originate permanent conventional and FHA/VA/RD residential mortgage loans, with purposes of purchase, refinance and construction for the centralized channel (Internet, phone, LOS/CRM referrals), home equity loans and lines of credit for the centralized channel (Internet, phone, LOS/CRM referrals), and obtain appropriate financial and credit data to properly disclose and analyze level of risk * Assist with borrower communication for construction loan overflow * Manage mortgage activity according to bank strategies * Interview borrowers to initiate complete, accurate and timely loan applications and disclosures * Meet timelines associated with regulatory disclosures * Work with processing center to streamline the process from application to closing * Maintain thorough knowledge of core lending products and rate/fee structure, thorough knowledge of loan origination system, and working knowledge of related systems * Understand borrower needs and recommending appropriate loan products * Comply to investor, insurer, and bank policies and procedures * Understand and comply with mortgage industry regulations, including the Qualified Mortgage, Dodd-Frank, Home Mortgage Disclosure Act, Fair Credit Reporting Act, the Real Estate Settlement Procedures Act, the Community Reinvestment Act, Mortgage Disclosure Improvement Act, Truth-in-Lending laws, etc. * Keep informed of changing rules and regulations, and local real estate and economic trends and developments that may affect loan quality or production * Exercise good credit judgment to decision loans within the Retail Loan Policy and individual loan authority limits * Ensure loan decisions and recommendations are based on accurate information * Manage confidential and sensitive information appropriately * Respond to Quality Control reviews in a timely manner * Monitor and understand performance of individual portfolio * Pro-actively call on abandoned mortgage online applications * Respond to online requests for contact via Northwest website * Maintain thorough knowledge of all Northwest products and services and actively recommending cross-selling opportunities, and of competitor products and recommending enhancements to NWSB products * Promote and maintain a favorable image for the Bank, and customer loyalty by providing superior service to each customer and referral source * Work cooperatively with referral sources and mortgage production staff * Project professional image that inspires confidence and trust * Manage flexible schedule to meet customer needs * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Qualifications * Bachelor's Degree in related subject preferred * Registration with NMLSR and annual renewal Registering with the Registry and maintain registration Obtaining a unique identifier through the Registry Providing MLO unique identifiers to consumers Upon Hire required * 3 - 5 years lending/banking experience, knowledge of secondary market and regulatory guidelines, customer service and sales experience preferred * Ability to analyze financial data The base salary plus commission for this position is generally $65,000-$72,000 per year. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available. #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The payment areas include ACH, Wire and other real time payment channels. The payment areas handle processing of payment receipt and delivery for all customers. The primary responsibilities include handling the flow of transactions and work to ensure proper and timely posting of payments. The payment area strives to provide excellent internal and external customer support for existing consumer and business accounts. The Payments Associate performs a variety of routine daily tasks including processing payment transactions, reviewing reports, and assisting with reconciliation duties. Responsible for providing internal customer support to all branches, treasury management, corporate banking, and lending personnel concerning questions in regards to payment processing. This position must work collaboratively with all departments within the organization. CUSTOMER SERVICE SKILLS: Willingness to provide a level of service which will clearly differentiate us from our competitors. INTERPERSONAL SKILLS: Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner. Ability to communicate effectively with customers or employees in writing, in person, or via telephone. Ability to handle workload pressure and deadlines. Ability to work independently. Ability to maintain confidentiality. Team player with a positive outlook. Must be detail oriented and have good organizational skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides customer service via phone, mail, and email for payment processing. Works in a queue based environment and handles the tasks as received. Reviews and processes payment requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems. Performs transactions within associated compliance requirements. Analyzes transactional risk and reasonableness in accordance with bank guidelines. If any concern, escalate to management. Other job duties and/or responsibilities assigned with or without prior notice. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Demonstrated proficiency in basic computer applications such as Microsoft Office. Knowledge of FIS IBS Insight and payment processing applications preferred. Ability to learn payment processing systems. High school diploma or general education degree (GED) required. Associate's Degree in Business, Finance, or Accounting preferred. Customer Service and administrative experience required with payment or bank operations experience preferred.