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Senior Manager jobs at WESCO Distribution - 2600 jobs

  • Senior Manager - Business Development Services

    Wesco Distribution 4.6company rating

    Senior manager job at WESCO Distribution

    At the Senior Manager - Business Development Services you will be responsible for developing and cultivating the company's services growth strategy by directly engaging with regional commercial sales teams related to opportunities involving current service offerings. You will establish and build internal value in Supply Chain Services (“SCS”) and resources. While being responsible for cultivating an entrepreneurial and innovative culture of problem solving and leading from the front. Responsibilities: Leads sales teams and clients in the financial benefits of working with a supply chain company. Able to have cost benefit and cash cycle discussion with client executives. Leads in the development and research activities to innovate and grow the company services. Maintains global Complex Services Pipeline on assigned opportunities. Builds and maintains strategic business plan with quarterly report out and measurements, which includes services product gap identification, account discovery process, and complete organization engagement. Engages with finance team to accurately capture, calculate, and document SCS revenue. In coordination with regional segment sales teams and Global Account team, creates and implements account business development activities. Leadership and accountability for projects from pre-award development stages through post award implementation and delivery. Finds, calculates, and documents cost savings related direct spend, indirect spend and value add services programs. Accountable for the revenue target performance and profitability results of a collective team. Collaborate with the Proposal Development Management organization in the development of accurate and deliverable Scopes of Work based upon contractual obligations, development and research activities to build on company services offerings. Identifies potential new offerings and business opportunities in coordination with Segment leadership teams and other functional teams. Qualifications: Bachelor's Degree required; Master's Degree preferred in Business Administration-Sales & Marketing Requires in-depth knowledge and experience in Services related Business Development (8+ years). Knowledge of industry including suppliers, customers, and competitors. 5 years high level business development/selling. Familiar with Microsoft Office, and ability to perform basic computer skills. Strong verbal and written communication skills. Strong entrepreneurial drive. Strong business analysis, financial modeling and negotiation skills. Ability to initiate and develop relationships with key decision makers inside and outside company. Ability to lead and drive focus through relevant strategic planning. Ability to spot new business opportunities and quickly evaluate opportunities. Ability to analyze financial and operational data, statements and projections. Ability to identify and cultivate external resources. Ability to establish relationships of trust. Ability to solve difficult, technical, or complex problems; analyzes and investigates complex problems and devises solutions. Ability to adapt plans and priorities to address resources and operational challenges within a fast-paced environment. Ability to travel 25-50% of the time
    $65k-97k yearly est. Auto-Apply 42d ago
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  • VP of Creative Strategy & Brand Architecture

    EF Education First Gruppe 4.0company rating

    Boston, MA jobs

    A global education company is seeking a Vice President of Creative Strategy in Boston to elevate its brand vision across multiple travel brands. This role involves developing brand strategies, overseeing creativity across various channels, and leading high-performance teams. The ideal candidate will have over 15 years of creative leadership experience with a strong portfolio and a passion for the company's mission of opening the world through unforgettable travel experiences. #J-18808-Ljbffr
    $136k-194k yearly est. 1d ago
  • Major Gifts Director: Strategy & Impact

    The University of Chicago 4.7company rating

    Chicago, IL jobs

    A prestigious educational institution in Chicago is seeking a Senior Director, Major Gifts responsible for leading domestic major gifts fundraising efforts. The role involves managing a team of fundraisers, overseeing performance metrics, and developing strategic fundraising plans. The ideal candidate will have extensive experience in fundraising, strong leadership abilities, and excellent communication skills, playing a pivotal role in advancing the institution's philanthropic goals. This position promotes a culture of philanthropy and requires in-office presence for part of the week. #J-18808-Ljbffr
    $125k-163k yearly est. 3d ago
  • Senior Director, Graduate Financial Support

    University of California San Diego 4.6company rating

    San Diego, CA jobs

    A prestigious university in California is seeking a Director of Graduate Financial Support to coordinate financial aid for over 350 graduate students. The director will develop policies, analyze budgets, and serve as a primary advisor on financial support issues. Ideal candidates should have extensive experience in financial administration, strong interpersonal skills, and a knowledge of graduate education aims. This role offers a dynamic environment in higher education. #J-18808-Ljbffr
    $101k-178k yearly est. 4d ago
  • Director of Learning Experience & Knowledge Strategy

    Ift 3.9company rating

    Chicago, IL jobs

    A professional development organization in Chicago seeks a Director for Knowledge and Learning Experiences. This strategic role involves designing and implementing educational programs, overseeing budgets, and leading a team to fulfill the educational needs of members. Candidates should have a Master's degree and over 7 years of experience in managing educational initiatives. The position offers a salary range of $120,000 to $130,000 annually, along with comprehensive benefits. #J-18808-Ljbffr
    $120k-130k yearly 4d ago
  • Managing Consultant

    Dickerson Group 3.7company rating

    Boston, MA jobs

    Alera Group is looking for a Managing Consultant. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you! Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. RESPONSIBILITIES Serve as primary client advisor, owning client relationships, delivering strategic recommendations, leading annual reviews, and managing complex issues and escalations. Drive financial, analytical, and strategic benefit planning, including renewals, multi-year benefit strategies, custom financial modeling, compliance oversight, and market insight. Lead and develop the team while identifying client growth opportunities through mentorship, training, and expansion across benefits, analytics, and point solutions. QUALIFICATIONS 8+ years managing complex employee benefit accounts, with a demonstrated history of leadership, client retention, and management. Active Life & Health License in the state of residence. Deep expertise in underwriting, plan funding (fully insured, level funded, self-insured), and data analysis. ADDITIONAL INFORMATION This job requires presence in the office on a hybrid schedule as agreed with the manager. Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401(k), generous paid time off and much more. Salary range is $160K to $250K per year, based on experience. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. Location Type Hybrid #J-18808-Ljbffr
    $81k-99k yearly est. 3d ago
  • Director, Military Student Engagement & Strategy

    Point Loma Nazarene University 4.2company rating

    San Diego, CA jobs

    A Christian university in San Diego seeks a Director of Military Student Engagement to enhance the success and integration of military-connected students. The role involves creating strategic initiatives, community outreach, and collaboration across departments. The ideal candidate will have a Master's degree and experience in military service or higher education. The position offers a salary range of $70,304 - $75,000 per year in a supportive environment focused on personal and professional growth. #J-18808-Ljbffr
    $70.3k-75k yearly 2d ago
  • Plant Manager

    ACCU Staffing 3.9company rating

    Pennsauken, NJ jobs

    Plant Manager | Manufacturing About the Role We are seeking an experienced Plant Manager to lead operations in a high-volume, fast-paced manufacturing environment. This is a highly visible leadership role responsible for production performance, quality, safety, and team development across multiple production lines. What You'll Do Lead daily plant operations, ensuring production, quality, and safety goals are met Verify first-piece quality and maintain compliance with GMP standards Drive continuous improvement through process optimization and team training Manage labor, attendance, and scheduling for union and non-union teams Partner with planning and purchasing to maintain inventory levels Enforce safety policies and participate in safety initiatives Leverage ERP systems to support production tracking and reporting What We're Looking For 5-7+ years of manufacturing leadership experience Experience managing 30+ employees in a multi-line environment Union experience preferred Working knowledge of ERP systems (ERP's such as AS400, HRMS, SAP, Amtech, Advancewear, Kiwi) Strong leadership, communication, and problem-solving skills Bilingual a plus Able to work overtime as needed Drug & alcohol screening and physical required Apply now or message us directly to learn more.
    $99k-156k yearly est. 2d ago
  • Principal Consultant - SigDisPro (Principal Consultant #1155)

    Illinois State Board of Education 4.3company rating

    Chicago, IL jobs

    Union: IFSOE Department: Special Education Anticipated Starting Salary Range: $62,449 - $78,917 Full Salary Range: $62,449 - $106,278 Office Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. Posted Date: September 17, 2025 Reporting to a Supervisor, is responsible for the development, implementation and evaluation of programs and procedural systems which impact equity and discipline of students who have a disability; monitors state performance plan indicators related to equity and discipline; participates in the review and recommendations for related contracts, grants, or projects; acts as a communication link between various public entities; provides programmatic consultation and assists in the department's overall activities related to the support and improvement of educational programs. Duties and Responsibilities Coordinates the ongoing development, implementation, evaluation, and oversight of programs and activities related to disproportionality of students having or suspected of having a disability and/or specific special education placements and serving as staff liaison to projects and personnel. Performs oversight of grant development and implementation related to specialized population. Serves as a liaison between school districts and cooperatives and the department regarding special education services and the support of students having or suspected of having a disability. Provides a point of contact within the Agency regarding assigned school districts. Connects and follows up regarding questions and needs. Identifies trends and provides proactive support. Participates in the department's regulatory functions of general supervision. Serves as an agency representative and provides technical assistance regarding collection and reporting of data, including the development and implementation of activities associated with the State Performance Plan and Board goals including field based supports. Participates in the development and ongoing review/revision of publications, documents and other materials. Performs other duties as assigned. Required Qualifications Master's degree in Special Education, Education, Educational Administration, or Pupil Personnel Services (School Counselor, School Psychologist, School Social Worker), or, a Bachelor's degree in one of these areas plus two years of relevant professional experience. (COPY OF TRANSCRIPTS REQUIRED AT TIME OF APPLICATION) Two years of experience (in addition to education requirements) providing education, special education, or pupil personnel services to students with disabilities in public or nonpublic elementary and/or secondary schools, state or university level, within the last five years. Working knowledge of federal and state laws and regulations regarding students with disabilities. Knowledge of current issues and best practices in the field of special education. Knowledge of methods, practices and procedures for serving students with disabilities from diverse and cultural backgrounds. Preferred Qualifications Educator and/or Administrative license. General experience working with students from diverse social and cultural backgrounds. Experience in a variety of educational settings. ISBE provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We actively foster a culture of inclusion and encourage individuals of all backgrounds to apply. Illinois has an urgent and collective responsibility to achieve educational equity by ensuring that all policies, programs, and practices affirm the strengths that each and every child brings within their diverse backgrounds and life experiences, and by delivering the comprehensive supports, programs, and educational opportunities they need to succeed. #J-18808-Ljbffr
    $62.4k-106.3k yearly 3d ago
  • Restaurant General Manager

    Hardee's 3.6company rating

    Virginia jobs

    Who We Are At Hardees, we dont just serve great foodwe create experiences. We believe in strong leadership, a commitment to excellence, and making every shift count. If youre ready to take charge, build an amazing team, and bring bold flavors to happy customers, we want YOU as our next General Manager! What Youll Do As a General Manager, youll be the heartbeat of the restaurant, ensuring smooth operations while keeping your team motivated and customers satisfied. Your days will be filled with exciting challenges and rewarding moments as you: Lead with Purpose: Manage and develop a high-performing team that thrives on collaboration and positivity. Drive Excellence: Oversee daily operations, ensuring top-tier service, food quality, and efficiency. Own Your Business: Monitor financial performance, control costs, and implement growth strategies. Create a Winning Culture: Foster an environment where employees feel valued, motivated, and excited to serve. Build Guest Loyalty: Deliver outstanding customer experiences that keep guests coming back for more. What Makes You a Great Fit? Were looking for a dynamic leader with: Proven experience in restaurant management (fast food or casual dining a plus!) Strong leadership, communication, and problem-solving skills Passion for people, food, and fast-paced environments The ability to multitask and make sound business decisions A knack for inspiring and motivating teams Whats In It for You? Competitive Pay + Performance Bonuses Comprehensive Benefits Package (Health, Dental, Vision) Career Growth OpportunitiesWe Invest in YOU! Employee Discounts & Perks A Fun, Supportive Work Environment Where Your Leadership Shines Ready to Lead the Pack? If youre a goal-driven, team-focused, and results-oriented leader who thrives in a fast, fun, and flavorful environment, apply today to become Hardees next General Manager! Required qualifications: 3+ years of experience in the food & restaurant industry Legally authorized to work in the United States 18 years or older Valid driver's license Available to work: weekends Available to work: weekdays Available to work: holidays Preferred qualifications: Management skills: supervising employees Management skills: hiring and onboarding Management skills: conducting performance reviews
    $50k-63k yearly est. 2d ago
  • General Manager

    University of The Pacific 4.5company rating

    Stockton, CA jobs

    To ensure full consideration of your application, please apply via the portal using the link
    $76k-118k yearly est. 2d ago
  • Pharmacy Operations Manager

    Saint Alphonsus 3.9company rating

    Boise, ID jobs

    Lead with Purpose. Grow with Us. Join Saint Alphonsus Health System as our Pharmacy Operations Manager at the Saint Alphonsus Regional Medical Center, a Level 2 trauma center, where innovation meets compassionate care. This is your opportunity to lead a high-performing team. Why Boise? Nestled in the Treasure Valley, Boise is an attractive place to live with its high quality of life, with a strong blend of outdoor recreation with the Boise River flowing through and the foothills as a backdrop providing recreation for biking, boating, hiking, fishing and more. Boise boasts a vibrant cultural scene that includes performing arts, excellent culinary adventures, and a relatively affordable cost of living compared to other major cities. About Saint Alphonsus Saint Alphonsus Health System is a four-hospital, 714-bed, 100-clinic integrated network serving Idaho, eastern Oregon, and northern Nevada. As part of Trinity Health, one of the nation's largest Catholic not-for-profit health systems, we're committed to delivering exceptional care with a human touch. What You'll Do As the Pharmacy Manager, you'll oversee all aspects of inpatient pharmacy operations, ensuring safe, effective, and patient-centered medication management. You'll lead a talented team, support clinical excellence, and drive strategic growth-including the development of our new pharmacy space. Key Responsibilities: Lead daily operations of the inpatient pharmacy department Supervise and mentor pharmacists, technicians, and interns Ensure compliance with regulatory and accreditation standards (JCAHO, ASHP, 340B, etc.) Oversee formulary management and controlled substance reporting Collaborate on performance improvement and risk management initiatives Support onboarding, training, and professional development Step in to cover core pharmacist shifts as needed Requirements: Pharmacy Degree (BS or PharmD) and Idaho Pharmacist License required. 3+ years of hospital pharmacy experience (required). Inpatient leadership preferred. Strong interpersonal, organizational, and communication skills. A collaborative mindset and a passion for excellence in patient care. Why You'll Love Working Here Competitive compensation and full benefits package Opportunities for advancement within Saint Alphonsus and Trinity Health A mission-driven culture that values integrity, teamwork, and innovation Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
    $37k-52k yearly est. 2d ago
  • Project Manager

    Clark Davis Associates 4.4company rating

    Morristown, NJ jobs

    We are seeking a highly execution-driven Project Manager to accelerate product delivery and ensure tight alignment between Product and Development teams. This role is focused on turning product strategy and requirements into fast, predictable execution by engineering teams, removing friction, and maintaining momentum across initiatives. The ideal candidate is obsessed with delivery, thrives in high-velocity environments, and excels at bringing clarity, structure, and accountability to complex product work. Key Responsibilities Execution & Delivery Own end-to-end execution of product initiatives from planning through release Drive delivery velocity by proactively identifying and removing blockers, dependencies, and execution risks Establish clear milestones, timelines, and success criteria for product work Ensure teams stay focused on the highest-impact deliverables Balance speed with quality by enforcing disciplined execution practices Product-Development Liaison Act as the primary point of coordination between Product Management and Development teams Translate product requirements, roadmaps, and priorities into executable development plans Ensure engineering constraints, tradeoffs, and delivery realities are clearly communicated back to Product Maintain strong feedback loops to support rapid iteration and decision-making Planning & Prioritization Partner with Product Managers and Engineering leads to define scope, sequencing, and delivery plans Drive backlog readiness by ensuring requirements are clear, prioritized, and actionable Continuously reassess priorities based on progress, learnings, and business needs Process & Operating Rhythm Run efficient execution rituals (standups, planning, reviews, retrospectives) focused on outcomes and flow Implement lightweight processes and tooling that improve predictability and throughput Measure and improve delivery performance using execution-focused metrics (e.g., cycle time, throughput, predictability) Communication & Stakeholder Management Provide concise, actionable status updates highlighting progress, risks, and tradeoffs Align stakeholders around timelines, scope demonstrating clear ownership and accountability Ensure shared visibility across Product, Engineering, and cross-functional partners Required Qualifications 2+ years of project or program management experience in product-driven, technical environments Demonstrated success accelerating execution velocity across product and engineering teams Strong understanding of software development lifecycles and product delivery models Ability to translate product intent into clear, actionable execution plans Excellent written and verbal communication skills Preferred Qualifications Experience working closely with Product Managers and Engineering leaders Familiarity with Agile, Scrum, Kanban, or hybrid execution models Technical background or strong technical fluency Experience operating in fast-paced, scaling product organizations
    $84k-123k yearly est. 1d ago
  • Project Manager

    Beacon Hill 3.9company rating

    Indianapolis, IN jobs

    Beacon Hill Technologies is seeking several strong Project Managers who have experience managing a variety of application development projects. This person will get to join a large enterprise IT PMO where they will lead multiple projects that vary in size, that in come cases involve third party vendors and interface with senior level IT and business executives. This is a fantastic opportunity for an experienced Project Manager to manage strategic initiatives for a large, enterprise organization. The successful Project Manager will have excellent communication skills including both verbal and written. The successful Project Manager will have excellent communication skills including both verbal and written. This person will be responsible for creating project charter, project plans, change requests, status reports, and resource planning. In this role you could manage 5-6 projects that are smaller in nature or less if they are larger in size. Ideally these candidates would have healthcare experience and have experience joining projects already in flight, taking them over and making sure they are completed successfully. This person will be customer service focused with both internal and external stakeholders. The ideal Project Manager would possess their PMP certification and have a strong attention to detail. This is an excellent, well tenured team within an enterprise organization that is utilizing IT to drive its strategic initiatives. THIS ROLE IS HYBRID IN INDIANAPOLIS. Required Skills: At least 5 years experience in IT project management Experience managing multiple projects with as many as 7-20 resources per project Skilled at utilizing the Microsoft Office Suite including Word, Excel and PowerPoint to manage and track project documents Experience taking on projects already in flight and ensuring they are completed successfully Experience working in the healthcare industry strongly desired Bachelor's Degree required Must have a positive attitude and proactive mindset Concise, polished, articulate, word choice in verbal and written communication Experience working with and interfacing with senior level IT and business executives Demonstrate ability to run efficient meetings Strong attention to detail in documentation and possess strong organization skills Ability to schedule and manage tasks effectively Must be able to diffuse and manage conflict and possess problem-solving skills Be able to discern when there is something serious that needs to be addressed and provide a calm presence in project teams Must be a service-oriented individual with the end customer as a top priority Be reliable, responsible and take ownership of given task Experience working with 3rd party vendors and external stakeholders Desired Skills: Experience managing EMR or clinical projects strongly desired PMP certification strongly desired Experience managing projects in both Waterfall and Agile methodologies Experience working with ServiceNow to track project information helpful Experience managing financials including tracking expenses including capx vs opx a plus but not required Experience working as a Business Analyst in the past Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™
    $63k-92k yearly est. 3d ago
  • Project Manager

    Beacon Hill 3.9company rating

    Chicago, IL jobs

    My Financial client is actively seeking a IT Project Manager to help lead integration efforts for their Chicago headquarters. This opportunity is 3-4 days onsite in downtown Chicago, IL Your Future Team Our Technology Integration and Service team is looking for a Project Manager to join our team of Systems Integration Team. This hands-on leadership role joins a team that aims to make the integration of newly acquired businesses as seamless and minimally disruptive as possible through solid project management, communications, and change management. What You'll Do Project Management throughout the deal lifecycle from Operational Due Diligence to post-conversion transition to Business as Usual Collaborate with cross-functional teams to develop and execute IT integration strategies for merging or acquiring organizations. Coordinate and track the implementation of IT initiatives, ensuring alignment with overall integration goals and timelines. Identify potential risks and issues related to IT integration and proactively develop mitigation plans. Act as a liaison between IT teams, business units, and external partners to facilitate effective communication and coordination. Provide regular updates to stakeholders on project status, milestones, and key deliverables. What You'll Bring Bachelor's Degree in Computer Science, Business, Finance or Technology 5+ years of experience in IT Project Management Experience relationship management in engagement management, customer service, or end user Experience across a variety of transition projects in infrastructure, service, and software Demonstrated excellence in service
    $63k-93k yearly est. 1d ago
  • Project Manager

    Firman Solutions 3.4company rating

    Saint Louis, MO jobs

    Bachelor's degree in Construction Management, Mechanical Engineering, or related field preferred. Experience in mechanical or construction project management. Must have experience of HVAC, plumbing, and refrigeration systems in commercial construction environments. Proficient in project management tools (Procore, Bluebeam, MS Project, or similar). Excellent communication and leadership skills-able to keep teams aligned and motivated. Organized, solution-focused, and calm under pressure. Familiar with interpreting mechanical drawings, specs, and schedules.
    $58k-87k yearly est. 1d ago
  • Director of Customer Experience

    Uworld 3.9company rating

    Coppell, TX jobs

    UWorld has helped millions of undergraduates, graduates, and professionals successfully prepare for high-stakes accounting, finance, graduate school, high school, legal, medical, nursing, and pharmacy exams. Our 750+ professionals - from accomplished doctors, practicing nurses, and experienced lawyers to in-classroom educators, visionary finance experts, and skilled scientists - take great pride in crafting exam-like test questions, detailed answer explanations, vivid illustrations, and precise videos that make really hard stuff easy to understand for students. We are passionate about creating an inclusive environment where everyone feels valued while providing value to the students, educators, and partners who trust us to provide the highest-quality educational content and study tools on the market. UWorld has a need for a Director of Customer Experience to lead both of our dynamic Customer Care and Technical Accounts teams based out of Dallas, Texas. Reporting to the CTO, we are seeking a highly motivated professional who is passionate about developing a high-performing team while delivering an exceptional high-touch experience for our clients and customers. This is a strategic leadership role in which the incumbent will not only build out and lead the day-to-day function of the department, but will also anticipate and plan for future needs. If you are an action-oriented leader with a drive to deliver and measure high quality service, and have a proven track record of implementing best practices and process improvements, this is a great opportunity to join our growing e-learning company and to build a rewarding career. * Process Optimization - * Oversee day-to-day operations involving all customers including following responsibilities * Efficiently resolving customer concerns via phone calls/emails/tickets * Managing team member schedules * Monitoring individual and team performance and trainings * Enhancing quality of customer service delivered, ensuring compliance with service level agreements, etc. * Oversee day-to-day operations involving B2B customers including following responsibilities * Setting up best-in-class processes for onboarding users. * Handling, resolving, and routing business inquiries/issues in a timely manner * Setting up productive cross-team communication channels between sales, technology, accounting, and marketing to provide an efficient customer service experience * Establish best-in-class practices for the team to adhere to including processes related to ticket intake, ticket resolution, escalation and incident management, etc. * Build out a knowledge base for the team to reinforce consistent and timely customer experience * Research, advocate, and implement cutting-edge technology solutions to improve the customer experience and operational efficiencies both on the B2B and B2C side * Measuring and Evaluating Service Excellence - * With a first call/contact resolution mindset, leverage data and trends to identify KPIs/metrics for monitoring success and driving continuous improvement of the customer experience * Audit calls and manage productivity of the team on a weekly, monthly, quarterly and yearly basis, providing coaching and performance improvement plans as needed * Developing a High-Performing Team - * Recruit, coach, inspire, and develop a world-class team capable of adapting in a consistently evolving and high-growth environment * Identify and retain key talent and cultivate pathways of career development and growth for the team * Communicating Effectively and Efficiently - * Set clear expectations and provide clarity for the team as it pertains to individual, departmental, and company goals * Ensure the team has the resources and skills to provide prompt and appropriate resolution for all customer concerns * Manage the flow of information accurately and appropriately * Advocating Interdepartmental Collaboration - * Work closely with leaders across Marketing, Sales, Software Development departments and other product launch teams to drive growth, productivity, and customer satisfaction * Identify and act on service gaps by obtaining buy-in and influencing key leaders to improve processes and to enable success * Bachelor's degree or equivalent experience * 10 years of progressive experience in a technical support, customer support, and/or call center environment, preferably in the SaaS or education industry * 5 years of experience leading and training a Customer Care team * Experience administering customer support tools and technologies, like CRMs and/or ticketing systems * Competitive compensation (contingent on experience) * Paid time off (based on sliding scale according to hire date and work hours), parental leave, bereavement, and 8 hours of volunteer time * A generous paid holiday schedule that includes the entire week of Christmas * Comprehensive benefits package (medical, vision, dental, life, disability and pet insurance) * 401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment) * Annual professional and career development opportunities available * Social Committee that offers an inclusive environment to get to know coworkers in a fun way * Daily on-site group fitness classes At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.
    $117k-164k yearly est. 14d ago
  • Program Manager, Graduate Business Admissions

    Saint Joseph's University 4.4company rating

    Hillsgrove, PA jobs

    Program Manager, Graduate Business Admissions Time Type: Full time and Qualifications: The Program Manager of Graduate Admissions leads all support efforts for prospective and new students in the MBA and Master of Science Programs at the Haub School of Business. The incumbent will significantly contribute to new student enrollment, student retention, and persistence by serving as the primary support contact for admissions inquiries, academic advising, course registration, new student onboarding and orientation, international student support, and other initiatives that enhance the student experience. Essential Duties and Responsibilities: * Contribute to planning, coordinating, and supporting all graduate admissions activities in collaboration with the Graduate Admissions Team. * Assist the Associate Director of Graduate Admissions to manage applicant life cycle, including the development and execution of recruitment strategy, for graduate business applicants through enrollment. * Serve as the main point of contact for prospective students in the Master of Science, Professional MBA, and Graduate Certificate Programs. * Manage the inquiry pipeline to deliver timely and effective communication to prospective students in order to maintain engagement and drive application and enrollment. * Collaborate with MBA and MS admissions staff to address applicant curriculum questions and manage campus visit requests. * Utilize data and best practices to inform admissions planning, service delivery, and decision-making. * Collaborate with the Associate Director of Graduate Programs to ensure communication plans and email campaigns accurately represent programmatic offerings and student support. * Meet MBA and MS programs enrollment goals established by the Director and Dean's office. * Support Graduate Admissions team with outreach efforts and events. Cultivate relationships with prospective students through the development and facilitation of Open Houses, virtual information sessions, classroom visits and one-on-one visits * Support graduate international student enrollment efforts across the university, including communications to prospective students and applicants, assisting with transcript evaluations, and being trained as a Designated School Official (DSO). Secondary Duties and Responsibilities: * Collaborate on special projects with team members from the Master of Science and Professional MBA Programs. * Oversee and support graduate student programming and networking opportunities. * Perform other duties as assigned by the Director. Minimum Qualifications: (Education/Training and Experience) Required: * 2-4 years of experience in higher education. * Demonstrated ability to quickly learn new systems and processes. * Proven success in providing exceptional high-level customer service. * Experience being adaptable, patient, and a self-starter. * Excellent communication and interpersonal skills. * Ability and desire to work with diverse student groups. * Knowledge of and commitment to the mission of Saint Joseph's University. Preferred: * Master's Degree, preferably MBA or M.S. * Previous professional experience working with graduate students. * Proficiency in using computer applications for communication, data management, basic graphic design, data reporting, mail merging, and budget review/analysis. * Experience with or interest in international student enrollment. Physical Requirements and/or Unusual Work Hours: * Some evening hours are necessary. * Some travel is required. Saint Joseph's University is a private, Catholic, Jesuit institution and we expect members of our community to be knowledgeable about - and to make a positive contribution to - our mission. Saint Joseph's University is an equal opportunity employer that seeks to recruit, develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students, our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion. EOE Saint Joseph's University prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator, e-mail ***************, visit Campion Student Center suite 243, or call ************. To learn more about the University's Title IX policies, the process for filing a report or formal complaint of sex discrimination, sexual harassment, or other form of sexual misconduct, and the University's response to reports and/or formal complaints, please visit ******************** Inquiries may also be directed to the Federal agency responsible for enforcing Title IX, the U.S. Department of Education Office for Civil Rights. Applicant Information & Disclosures Please review this article of important information pertaining (but not limited) to: Background checks, the Form I-9, Equal Opportunity Employment (EOE), and Title IX. Applicant Information & Disclosures Please review this article of important information pertaining (but not limited) to: Background checks, the Form I-9, Equal Opportunity Employment (EOE), and Title IX. Pay Transparency & Benefits Overview Please click to read more about the university's approach to pay and benefits transparency. Adjunct instructor compensation can be found in the article. Otherwise, an estimated pay range is listed below. This position's estimated pay range is: $48,175.00 - $52,600.00
    $48.2k-52.6k yearly Easy Apply 35d ago
  • Program Manager, Troesh Center for Entrepreneurship and Innovation, Lee Business School [R0140355]

    University of Nevada Las Vegas 4.6company rating

    Maryland jobs

    The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process. Required attachments are listed below on the posting. Your application will not be considered without the required attachments. Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at ************** or ***************** Job Description The University of Nevada, Las Vegas invites applications for Program Manager, Troesh Center for Entrepreneurship and Innovation, Lee Business School [R0140355]. ROLE of the POSITION The program manager will report to the Executive Director of the Troesh Center for Entrepreneurship and Innovation (the Center) and manage the daily business operations essential to the Center's mission. This person will be a primary front-line community engagement contact for the Center and will work with and support the Center Executive Director and Research Director to develop, execute, and maintain Center programs. This position will also manage the logistics of Center events, prepare, track and report annual budgets, and process financial documents. The position will also perform administrative duties as well as supervise and coordinate the activities of Center graduate assistants. The program manager must work in a timely, accurate, and cordial manner with external stakeholders and donors, as well as internal entities spanning from upper administration to staff in various campus departments/units. This position is essential to the operations of the Center. In addition, the program manager will serve as the Campus Director as outlined by the Blackstone Launch Pad (BLP) agreement until the termination of the grant. The BLP Campus Director is responsible for overall program oversight, management, delivery and results, including but not limited to: Develops and executes strategic plan for BLP Program on their campus Adheres to BLP brand guidelines Builds relationships with other campus entrepreneurship resources (e.g., professors, student clubs, incubators/accelerators, competitions, etc.) for whom BLP Program can act as a concierge to help interested students navigate the Institution Regularly communicates with students via newsletter or other channel to promote campus and BLP network programming and content Completes semi-annual reports to be submitted to Foundation Nominates and supports the most appropriate students to participate in BLP signature events, programs and showcase opportunities The program manager serves as a public operations contact for the Center and is responsible for the management of its daily operations, as well as responsible for managing programs and activities offered by the Center. This position reports to the Director and will work with the Director and Research Director to interface professionally with community partners, external advisory groups, and the center to meet its goals and objectives. This position is established as the centralized point of contact and disseminates UNLV policies, strategies, and objectives pertaining to the Center's mission. The incumbent is expected to serve and represent the center on various committees and groups with appropriate university departments and programs, government officials, and the community. This regular work hours for this position are Monday-Friday, 8am-5pm, though some night and weekend work will be required. Schedule may be flexed, when appropriate and as approved by supervisor, but this position is not eligible for 100% remote work. MINIMUM QUALIFICATIONS This position requires a Bachelor's degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 3-5 years of experience in budget management, office operations management, and event implementation. Credentials must be obtained prior to the start date. PREFERRED QUALIFICATIONS Preferred qualifications include: Master's degree, 1-3 years of supervisory experience, familiarity working in a higher education setting, and skilled use of software such as StartUp Tree and Workday. COMMITMENT to DIVERSITY and CAMPUS VALUES A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit. SALARY Salary range is $58,000 - $63,000. Unable to offer more than stated salary range. This position is contingent upon gift and grant funding. If, in the best judgment of the supervisor, with approval of the appointing authority, funds for this position are no longer available or must be directed to other purposes, this contract may be terminated or notice of non-reappointment to employment may be given with 30 days' notice. BENEFITS OF WORKING AT UNLV Competitive total rewards package including: Paid time off, sick leave, and holidays Excellent health insurance including medical, dental and vision Comprehensive retirement plans and voluntary benefits programs No state income tax Tuition discounts at Nevada System of Higher Education (NSHE) schools Tuition discounts for spouses, domestic partners, and dependents PERKS Employee recognition and appreciation programs Connect with colleagues with shared interests Personal and professional development opportunities UNLV athletics ticket discounts Statewide employee purchase program discounts RebelCard discounts on and off campus Wellness programming for all UNLV faculty and staff at no cost Opportunity for career advancements to leadership roles HOW TO APPLY Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. Although this position will remain open until filled, review of candidates' materials will begin on February 12, 2024. Materials should be addressed to Leith Martin, Search Committee Chair, and must be submitted through Workday, as we do not accept emailed materials. For assistance with the application process, please contact UNLV Human Resources at ************** or *****************. SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, “R0140355” in the search box. If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application. PROFILE of the UNIVERSITY Founded in 1957, UNLV is a doctoral-degree-granting institution of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada. Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada. For more information, visit us on line at: ******************* EEO/AA STATEMENT The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply. TITLE IX STATEMENT The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV 89154-1062, Frank and Estella Beam Hall (BEH) Room 553, Telephone: **************; Email: ***************************, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: ************** FAX: ************; TDD: **************; Email: **********; or to both. Information pertaining to the University's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage. SAFETY AND SECURITY STATEMENT UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online. JOB CATEGORY Administrative Faculty Yes Full-Time Equivalent 100.0% Required Attachment(s) Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance. Posting Close Date Note to Applicant This position may require that a criminal background check be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment. References will be contacted at the appropriate phase of the recruitment process. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided). Recruitments that provide a work schedule are subject to change based on organizational needs.
    $58k-63k yearly Auto-Apply 60d+ ago
  • Manager - Operations

    Wesco Distribution 4.6company rating

    Senior manager job at WESCO Distribution

    As the Manager - Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment. Responsibilities: Manages all aspects of the location to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as it relates to Operations), inventory and quality management systems. Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services. Maintains a safe, secure and inclusive workplace. Manages, coaches, mentors, hires and trains employees. This also includes performance management. Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000). Manages expense-based profit and loss statement (P&L) to plan. Drives efficiencies within the facility using LEAN methodologies. Maintains facility tour-ready standards. Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure). Matches facility capacities to customer/sales professionals' expectations. Works with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations. Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance. Actively engaged in developing annual budgets for the facility. Qualifications: High School Degree or Equivalent required; Bachelor's Degree preferred 5+ years' operations experience, specifically in distribution center facilities preferred Experience managing a group or team of individual contributors and/or indirectly supervises support staff Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point) Ability to effectively communicate in both group and individual settings Capable of handling multiple priorities with a high sense of urgency Ability to travel 0-25% of the time Working Environment: Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required. #LI-SG1
    $70k-115k yearly est. Auto-Apply 3d ago

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