Merit Health Wesley jobs

The Employee Relations Specialist will focus on fostering positive employee relations within JWCH's the Recuperative Care Programs (RCC) and Interim Housing Programs. This role ensures that employees in these programs are supported in addressing workplace concerns, resolving conflicts, and maintaining compliance with organizational policies and employment laws. The Specialist will cultivate a positive and inclusive work environment tailored to the unique needs of the Recuperative Care Centers and Interim Housing Programs. Principal Responsibilities: * Serve as the primary point of contact for employees in the Recuperative Care Centers & Interim Housing Programs, addressing workplace concerns such as grievances, conflicts, and requests for policy clarification. * Conduct thorough and impartial investigations into complaints or allegations ensuring timely, equitable, and legally compliant resolutions. * Collaborate with program managers and supervisors to provide guidance on employee relation matters, including performance management and disciplinary actions. * Work with the HR team to develop and implement initiatives aimed at improving employee engagement, satisfaction, and retention within set departments. * Facilitate training sessions and workshops for staff and managers, covering topics such as conflict resolution, effective communication, and workplace best practices. * Maintain detailed, confidential records of employee relations cases in compliance with organizational policies and employment laws. * Monitor compliance with state and federal employment regulations, especially those specific to health and human service roles, ensuring adherence to applicable legal standards. * Develop strategies to address challenges unique to the Recuperative Care & Interim Housing environment, including managing workplace stress and enhancing employee well-being. * Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. * Participate in required safety and compliance trainings and apply learned practices in daily work activities. * Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace. * Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. * Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. * Support onboarding and off-boarding processes, ensuring seamless transitions and adherence to organizational protocols. * Perform additional duties as assigned. Requirements: * Possess a Bachelor's degree in Human Resources or a related field, or have equivalent professional experience. * Minimum of 2-3 years of experience in employee relations, preferably within healthcare, social services, or similar sectors. * Strong interpersonal and communication skills, with the ability to effectively engage with a diverse workforce. * Knowledge of California labor laws and regulations applicable to healthcare and social services. * Proven ability to handle sensitive situations with discretion and maintain strict confidentiality. * Experience in conducting investigations and providing well-founded resolutions. * Detail-oriented with excellent organizational skills to manage multiple cases and meet deadlines. * Proficiency in conflict resolution and de-escalation techniques, particularly in high-stress environments. * Must have a valid driver's license and reliable transportation for site visits to Recuperative Care Program locations. * Bilingual (English/Spanish) is preferred. * All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: * Medical, Dental, Vision * Monthly employer-sponsored allowance for assistance with health premiums. * Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. * Paid time off (vacation, sick leave) and 13 paid holidays. * 401(k) Safe Harbor Profit Sharing plan. * Mileage reimbursement. * Short- and long-term disability plans (LTD/STD). * Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Under the direction of the Administrator, the Director of Nursing Services is responsible for the administration and management of Nursing Services to residents in accordance with orders of the physicians and the total needs of the residents. Responsible for 24-hour supervision of Nursing Services. Qualifications: A graduate from an accredited school of professional nursing Current licensure as a Registered Nurse in the state in which practicing Experienced or trained in nursing service administration, rehabilitation, psychiatric or geriatric nursing One or more years of demonstrated ability in nursing administration and/or supervision in a health facility in the last 5 years Supervisory or operations management experience, a strong understanding of skilled nursing standards of care, and federal and state regulations including Medicare, Medicaid, and Managed Care reimbursement rules Demonstrates knowledge of and ability to apply basic principles of nursing care and teaching Demonstrates leadership ability and capability to work effectively with all levels of personnel Maintains an interest and knowledge of current trends and new developments in nursing and health administration Demonstrates interest and ability to work effectively with the public A desire to work with geriatric and disabled persons Skills for critical thinking and problem-solving Ability to generate enthusiasm and cooperation from others Ability to develop and maintain good interpersonal relationships Possession of good emotional and physical health A high level of professionalism and excellent communication skills A genuine interest in and respect for people and a desire to be of service to them Ability to accept and work with people with different social and cultural traits Ability to work in a long-term care environment General Duties and Responsibilities GENERAL Assumes ultimate responsibility for coordinating plans for the total care of each resident which comply with physician's orders, governmental regulations, and facility resident care policies Develops, maintains, and upgrades nursing service objectives, standards for nursing practice, nursing procedure manuals, and written job descriptions for each level of nursing personnel Participates in the recruitment, selection, hiring, orientation, training, and dismissal of nursing personnel Assists in controlling nursing service hours and supply costs, including recommendations for the number and type of nursing personnel to be employed and nursing service equipment and supply needs Participates in admission and discharge planning for residents Communicating with doctors, residents, and family members about resident health Maintains contact with physicians as necessary according to resident needs, facility policies, and governmental regulations Implementing new policies and procedures and training nurses Evaluates information to be shared with outside nursing personnel and allied services for the continuity of resident care Assess community resources that may be utilized to improve resident care Maintains good interpersonal relationships with residents and their families, nursing personnel, allied professional services, and the community Periodically visits residents to ensure maximum care and to ascertain the need for additional or modified services Participates in professional organization activities, identifies, and meets education needs of staff through meeting and in-service classes Attends and participates in all required meetings, conferences, and policy-making committees in the facility Promotes a safe environment within the facility, which includes fire and accident prevention, maintenance of sanitary conditions, and assurance that all nursing personnel understand their roles in the event of a disaster or other disruption of services Assures that an adequate orientation and in-service training program is provided for all nursing personnel Reports daily to the Administrator regarding the status of nursing services and submits written reports as requested SUPERVISION Assign duties and delegate responsibilities to nursing personnel according to their abilities Evaluate the performance of nursing personnel reporting to her/him and maintain evaluation records Coordinates nursing service with other resident care services provided, such as physician, dietary, occupational, physical, and speech therapies, resident activities, social services, medical records, and business office Ensure that the resident Plan of Care is established for each resident and that the plan is reviewed and modified as needed Encourages staff development and professional growth Assures adequate 24-hour nursing coverage in the facility each day Designate a responsible professional nurse to oversee the nursing service in the absence of the Nursing Director Provide close supervision and direction to the Charge Nurses to continually improve the nursing care of residents Participates in the Quality Assurance Committee Meeting Reviews and corrects findings and deficiencies of Pharmacy Consultant, Department of Health Services, Dietary Consultant, Medical Records Consultant, and Quality Assurance Team and prevents re-occurrence by implementation of recommendations and follow-through Maintains quality assurance in the facility by frequent nursing rounds and continuous assessment of resident conditions from admission through discharge Assumes responsibility for investigation of alleged abuse or unusual occurrence as outlined within our established policies and procedures CONSUMER SERVICE Presents a professional image to consumers through dress, behavior, and speech Adheres to Company standards for resolving consumer concerns Ensures that all resident rights are protected

Job Description The Cath Lab Radiologic Technologist plays a vital role in assisting physicians with diagnostic and interventional procedures in the Cardiac Catheterization Laboratory. This position requires proficiency in fluoroscopic imaging and strict adherence to sterile techniques and radiation safety standards. The technologist is responsible for supporting patient care by producing high-quality imaging, maintaining equipment, and ensuring a safe procedural environment. ESSENTIAL FUNCTIONS: Assist in Cardiac and Interventional procedures alongside the Cardiologist or Interventional Radiologist. Operate fluoroscopic and radiographic equipment during procedures. Ensure all equipment is functioning properly and safely prior to each procedure. Maintain a sterile field and support patient safety throughout all procedures. Prepare patients for procedures, including positioning and monitoring during the exam. Ensure that patient worklist is functioning and information is properly inputted Ensure images are saved, sent to PACS, and updated for Radiologist reading. Administer contrast media under physician supervision as needed. Collaborate with physicians, nurses, and other healthcare professionals to ensure effective workflow. Practice and promote radiation safety and ALARA principles at all times. Participate in on-call rotation as required. Stay current with trends and updates in Cath lab imaging and technology. Perform other related duties incidental to the work therein (patient transport, diagnostic radiology, etc.) OTHER RESPONSIBILITIES: Radiology Diagnostic work during downtime. SUPERVISORY RESPONSIBILITIES: Responsible for orientation of new technologists, also provide mentoring, training and supervision. Collaborate with the radiologist in development of new protocols EDUCATION, KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE: Ability to work with complex technologies. Ability to assume a leadership role. Knowledge of human anatomy, physiology and pathology. Knowledge of radiation physics, as it pertains to radiation protection. Knowledge of contrast media and medications routinely used in radiology. Knowledge of the principals of digital imaging and digital subtraction techniques. Skill in performing venipuncture and starting IVs. Skill in communicating with patients of all ages to explain procedures and obtain patient cooperation in completing procedures. Ability to understand and adhere to exam protocols and guidelines. LICENSES AND CERTIFICATIONS: Graduate of a 24 month AMA approved School of Radiologic Technology (ARRT) or bachelor's degree program in Radiology required. 2 years' experience in interventional radiology/ Cardiac Cath Lab preferred. ARRT certification in vascular interventional technology or eligible within 12 months of employment. Must have current Certified Radiologic Technologist (California) & Fluoroscopy Permit (California). Completion of a course in venipuncture. Must have BLS certification. AGE OF POPULATION SERVED: Newborn Infant/Pediatric Adolescent Adult Geriatric All(x) No Patient Care

Job Description This position is responsible for supporting the Professional Medical Billing team by posting payments, capturing/working denials, and working outstanding accounts receivable (A/R) balances and other assigned duties as needed. They will be responsible for assisting in analysis and resolutions of clinic reimbursement issues, clinical statistics, recommending CDM updates for clinic services and assisting Management with other billing responsibilities as assigned. ESSENTIAL FUNCTIONS: Perform posting charges and completion of claims to payers on time Review transmitted claim via clearing house, working rejected claims as needed Review patient bills for accuracy and completeness, and obtain any missing information Prepare, review, and transmit claims using billing software, including electronic and paper claim processing Follow up on unpaid claims within a standard billing cycle timeframe Check each insurance payment for accuracy and compliance with contract discount Call insurance companies regarding any discrepancy in payments, if necessary Identify and bill secondary or tertiary insurances Review accounts for insurance or patient follow-up Research and appeal denied claims Answer all patient or insurance telephone inquiries on assigned accounts Update billing software with rate changes Reading and interpreting insurance explanation of benefits (EOBs) Understanding and knowledge of ICD-10, CPT Codes, and HCPCS Level II Codes Posting ERAs, paper checks, credit cards, and balancing lock box Provides guidance to clinical staff in regards to insurance updates, edit updates, and payer updates Assist Medical Biller 3 with assigned duties Minimal supervision may be required by billing manager OTHER RESPONSIBILITIES: All other duties as required and assigned. Maintains follow-up until records are completed and billed Ability to multitask and meet deadlines Maintain patient confidentiality as per the Health Insurance Portability and Accountability Act Utilized EMR, including patient accounting and registration systems to their full capacity. Flexible with varying hours based on the needs of the department. Good written and verbal communication skills required for contacts. Within other departments, patients, families, the community, and medical staff SUPERVISORY RESPONSIBILITIES: None EDUCATION, KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE: Education: high school graduate or equivalent required. At least one to years of experience working with Medicare, Medi-Cal, and Insurance. Knowledge of ICD-10 & CPT-4 coding functions. Knowledge of Medical Terminology. Mathematical ability required to review statistical data on various financial records. Experience in data entry (IBM compatible computer). Expertise in the electronic and paper systems used in billing health care systems Close attention to detail and excellent problem-solving skills Ability to use standard office equipment such as calculator, copier, FAX, etc. LICENSES AND CERTIFICATIONS: Basic Life Support AGE OF POPULATION SERVED: Newborn Infant/Pediatric Adolescent Adult Geriatric All X No Patient Care PHYSICAL REQUIREMENTS: Occasional travel between training locations required. Travel within the communities required Sitting for extended periods of time Stooping and bending are required. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Some lifting of more than 50 lbs. may be required. Computer entry

Job Description Assists the Departmental Coordinator with daily responsibilities in compliance with federal, state, and local regulations. Ensures that the facility is maintained in a clean, safe, and comfortable manner for patients, staff, and visitors. Essential Functions Follow proper cleaning methods specific to each area of the facility to ensure efficiency and time management. Clean and sanitize various areas, including patient rooms, offices, lounges, lobbies, restrooms, corridors, elevators, stairwells, windows, light fixtures, drapes, cubicle curtains, miscellaneous linens, and tilt trucks. Vacuum and edge carpets, rugs, walk-off mats, and upholstered furniture; complete additional floor care assignments as needed. Dust furniture, medical and computer equipment, vents, window blinds, and all flat surfaces in work areas. Remove trash, soiled linens, and infectious waste using appropriate containers and transport to designated disposal or storage areas. Perform floor care duties: dust/wet mopping, scrubbing, stripping, refinishing, burnishing, shampooing, and extraction. Adhere to all safety and universal precaution standards both individually and department-wide. Uses appropriate cleaning agents, tools, and supplies according to established procedures. Work various shifts (day, evening, night) as assigned and complete work promptly. Perform other related duties as assigned. Other Responsibilities None. Supervisory Responsibilities None. Education, Knowledge, Skills, Abilities, and Experience Engaged and committed to providing a clean environment in the healthcare setting. Ability to work collaboratively and promote a team concept with Environmental Services leadership. Licenses and Certifications None required. Population Served ☐ Newborn ☐ Infant/Pediatric ☐ Adolescent ☐ Adult ☐ Geriatric ☑ All ☑ No Direct Patient Care Physical Requirements Must be able to lift a minimum of 40 lbs. and push a minimum of 160 lbs. Must be able to bend, stoop, reach, kneel, stand for extended periods (up to 8 hours), and perform repetitive hand movements (wiping, scrubbing, pulling). Must possess good flexibility and have adequate vision and hearing (correctable with prosthetics if necessary). Must be able to work outdoors between buildings as needed.

The Program Aid/Driver provides support to the Program Director, Activity Coordinator, and RN across all facets of the ADHC program. This includes aiding in scheduling, attendance tracking, and managing nutritional aspects of the program. They contribute to coordinating and overseeing arts & crafts activities, recreational events, music therapy, and addressing personal hygiene requirements. Additionally, the Program Aide/Van Driver assists in maintaining accurate records of the daily activities within the ADHC program. Depending on their specific responsibilities, daily oversight of the Program Aides may be assigned by the Director to either the Activity Coordinator or the ADHC Program Nurse. Responsibilities: * Collaborates with the Program Administrator, Nurse, and Activity Coordinator of ADHC, under the guidance of the Activities Coordinator, and maintains direct reporting to the Director, covering all facets of care. * Contributes to the nutritional component of the program by reporting lunch meal quantities, monitoring participant intake, and addressing any eating challenges. * Assumes responsibility for the preparation and service of snacks and meals. Program Aides provide assistance to participants when cutting food is required and offer feeding support when necessary. * Maintains the cleanliness and orderliness of the kitchen area after meal service. * Ensures the verification and documentation of food temperatures upon arrival at the center, maintaining appropriate levels consistently. * Offers assistance with various aspects of personal hygiene, aiding the RN in maintaining continence and toileting schedules, and facilitating clothing changes as needed. * Participates in the execution and supervision of arts and crafts projects and recreational activities. * Manages inventory for all supplies and consumables in the program, encompassing art supplies, personal hygiene materials, paper goods for meals and snacks, as well as snack foods. Notifies the Activity Coordinator of inventory requirements. * Contributes to the organization and execution of special events for the ADHC. * Assists participants during arrival and departure, ensuring their safe transition to their respective transportation providers. * Assumes accountability for program implementation and the safety of all participants. * Reports any complaints or concerns related to staff, volunteers, or participants directly to the Program Director. * Works in close collaboration with the Nurse and Rehabilitation Staff to implement any maintenance programs. * Operates the company van for participant transportation needs, encompassing pick-up and drop-off as necessary. * Communicates vehicle maintenance requirements to the Director through the daily "Vehicle Maintenance Log." * Undertakes marketing tasks as assigned by the Program Director. * Participate in JWCH's customer service training called AIDET on an annual basis. * Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. * Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes. * Other duties assigned. Minimum Requirements: * Minimum of two years' experience working in an adult day care center or a related field. * Training in activities for the elderly or certification as a nurse's aide. * Maintains a valid California Driver's License. * Exhibits familiarity with Safety, Fire, Infection Control, and Mandatory Reporting requirements. * Demonstrated knowledge and understanding of challenges faced by the frail elderly. * Sensitivity toward elderly individuals with impairments and their caregivers. * Ability to collaborate effectively with volunteers and other team members, while also taking initiative. * Possession of a High School Diploma. * Certification as a Nurse's Aide or Medical Assistant preferred * Strongly recommended completion of a 36-hour Activity Certificate preferred. * Physical capability to consistently lift at least 25 pounds, with occasional lifting of up to 40 pounds. * Proficiency in bending, kneeling, squatting, standing, and walking, while being physically capable of both executing required tasks and assisting frail elderly and disabled adults when necessary. * All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer. Part-Time Position Monday - Friday

The Behavioral Health Specialist will report to the Deputy Chief of Behavioral Health and will be dedicated to supporting Behavioral Health providers, including LCSWs, ASWs, LMFTs, psychiatrists, and psychiatric mid-levels. The role involves managing appointments, overseeing Behavioral Health panels, and coordinating care with clinic administration to address patient needs, crisis intervention, and scheduling efficiency. The ideal candidate will have documented experience working with Behavioral Health and psychiatric patients, with a strong understanding of their panels and scheduling requirements. Principal Responsibilities: * Manage appointments for all Behavioral Health providers, including Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), and Licensed Marriage and Family Therapists (LMFTs). Assist with psychiatry scheduling as needed. * Collaborate closely with clinic administration to assist with crisis intervention, triage, and supportive counseling. Evaluate the urgency of referrals and assess patient needs. * Provide warm hand-offs between clinic administration and provider staff to ensure patients receive appropriate care promptly. * Work closely with the Kaiser Navigator to ensure patients receive seamless care. * Oversee all Behavioral Health panels to ensure all slots are utilized effectively and walk-in appointments are scheduled promptly. * Respond to calls and emails regarding psychiatric medication refills, appointments, and urgent or emergent issues. * Follow up daily on all no-shows, rescheduling as soon as possible. * Conduct weekly reviews of no-show lists to ensure all have been rescheduled. Document all attempts in NextGen and maintain communication with mental health providers. * Possess comprehensive knowledge of the registration and scheduling process, including check-in, payer selection, sliding scale, and fee policies. * Be familiar with Behavioral Health referrals, including receiving and processing referrals, making appointments, and rescheduling. * Ability to navigate the referral system within the Electronic Medical Record. * Assist in preparing check-in paperwork for patients, checking in and outpatients, and confirming patient appointments as needed. * Conduct pre-check-in for all patients 24 hours prior to their visit to ensure confirmation and completion of all paperwork, consents, and screenings. If not confirmed, fill the slot with a patient from the waitlist. * Coordinate with Behavioral Health and medical providers, clinic staff, and assist with patient requests, including but not limited to medical records, urgent cases, referrals to the Office of the Day, and walk-ins. * Attend meetings and trainings as necessary. * Assist the Director of Behavioral Health Services to ensure compliance with clinic and departmental policies and procedures. * Run reports from the computer system for the Director of Behavioral Health. * Follow guidelines regarding scheduling appointments through email requests. * Assist with other department check-in duties upon request. * Work closely with medical, dental, and staff to ensure smooth patient flow and reduce waiting time. * Perform other duties as assigned Requirements: * Must have a Bachelor of Arts in Psychology, Social Work, or a related social service or health field. * Minimum of two years of experience working with behavioral health patients or in a behavioral health setting. * Minimum of one year of front office, registration, or clerical experience dealing directly with patients. * Ability to relate to and communicate effectively with a diverse patient population and work within a team setting. * Excellent verbal and written communication skills, including strong interpersonal skills. * Ability to multi-task in a fast-paced environment. * Ability to perform assigned responsibilities within JWCH's established guidelines in an organized, detailed, and efficient manner. * Experience with Next-Gen, Excel, and Microsoft programs. * Excellent computer skills and proficiency in documenting in an electronic medical record system. * Bilingual (English/Spanish) is preferred. * All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: * Medical, Dental, Vision * Monthly employer-sponsored allowance for assistance with health premiums. * Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. * Paid time off (vacation, sick leave) and 13 paid holidays. * 401(k) Safe Harbor Profit Sharing plan. * Mileage reimbursement. * Short- and long-term disability plans (LTD/STD). * Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

We are seeking a skilled Maintenance Worker with a background in construction and handyperson experience to join our team. The ideal candidate will be responsible for the upkeep and maintenance of our facilities, ensuring they remain in good condition and meet safety standards. Under the supervision of the Facilities Manager, the Maintenance Worker will be responsible for ensuring the smooth operation, cleanliness, and maintenance of JWCH, Wesley Health Center facilities. This position will play an important role in supporting the Facilities Manager, clinics' overall functionality, safety, and compliance with health and safety regulations. This position requires attention to detail, handyperson skills, basic construction knowledge, problem-solving skills, and the ability to collaborate effectively with other staff members. Principal Responsibilities: * Provides assistance to the Maintenance Supervisor including the upkeep of the JWCH health care clinics, mobile unit, and other facilities. * Maintenance may include and not limited to painting, roofing, carpentry, equipment operation, and miscellaneous duties to provide maintenance support. * Upkeep includes general landscaping including mowing and watering the lawns and plants, and removing dirt, sand, gravel, and weeds. * Perform improvements and renovations which include but are not limited to installing fixtures, assembling furniture, and repairing drywall. * Cleans all areas of a medical facility such as patient exam rooms, bathrooms, laboratories, diagnostic testing areas, staff areas, offices, hallways, waiting rooms. * Conducts regular inspections of the clinic premises to identify and address maintenance or repair needs. * Performs repairs and maintenance tasks, such as fixing plumbing issues, repairing electrical systems, and coordinating with external contractors for major repairs. * Maintains and service medical equipment, including routine checks, calibration, and coordination with equipment vendors for repairs or replacements. * Monitors and maintains heating, ventilation, and air conditioning systems to ensure proper functioning and temperature control within the sites. * Disinfects and sterilizes equipment and supplies using germicides. * Scrubs and polishes floors and furniture. * Disposes of trash and medical waste according to medical facility policy. * Participate in JWCH's customer service training called AIDET on an annual basis. * Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. * Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes. * Perform other tasks as assigned. Requirements: * Ability to move up to 50 pounds and occasionally lift and/or move up to 100 pounds. * Possess a valid CA Driver's License, clean driving record and able to travel to different sites * Ability to work varied hours/days, including nights, weekends, and holidays, as needed * Physical ability to stand for long period of times. * Physical ability to constantly bend, stoop, and stretch. * Bilingual (English/Spanish) preferred. * The ideal candidate should possess practical knowledge and experience in the construction field. * Required qualifications include candidates with hands-on handyman experience in areas such as carpentry, painting, plumbing, electrical work, and general repairs. * All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: * Medical, Dental, Vision * Monthly employer-sponsored allowance for assistance with health premiums. * Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. * Paid time off (vacation, sick leave) and 13 paid holidays. * 401(k) Safe Harbor Profit Sharing plan. * Mileage reimbursement. * Short- and long-term disability plans (LTD/STD). * Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Schedule: Monday - Wednesday; 12 PM - 9PM The Patient Navigator role is designed to provide comprehensive support to clients by identifying their needs and guiding them through our appropriate administrative systems and patient support services. This position involves warmly greeting patients and extending assistance in waiting room areas, ensuring a seamless and positive experience. Additionally, the Navigator will actively address any questions or concerns patients may have, contributing to an overall atmosphere of comfort and efficient service delivery. Principal Responsibilities: * Welcome all clients, visitors, and individuals from the general public with a friendly and professional demeanor. * Engage in meaningful conversations with clients and visitors to identify their informational needs. * Provide assistance to clients of diverse cultural backgrounds, aiding their understanding of the Health System in terms of service access and limitations. * Establish and maintain effective communication channels with clients and the healthcare team to ensure a smooth and coordinated experience. * Serve as a vital liaison between clients and the medical staff, facilitating seamless interaction and information exchange. * Coordinate the dissemination of updates and changes from front/back office staff to ensure accurate and timely information flow. * Assist clients in completing necessary forms, streamlining administrative processes for enhanced efficiency. * Offer comprehensive information on on-site services and promote health awareness to clients. * Educate clients about available benefits, including health coverage programs, and refer them to Enrollment Specialists for eligibility screening. * Act as a representative of the clinic in matters related to the delivery of healthcare services, working closely with the Clinic Administrator. * Collaborate with the outreach team to greet and receive new clients, actively participating in the intake process. * Engage in community outreach initiatives to broaden the clinic's impact and accessibility. * Contribute to the maintenance of incentive program logs, ensuring accurate and up-to-date records. * Facilitate the transportation of patients from the local hospital Emergency Department to the E. Hollywood clinic using public transportation. * Attend general staff meetings to stay informed and actively participate in the clinic's collective efforts. * Perform other duties as assigned by supervisor. Requirements: * Demonstrated experience in effectively engaging with clients and collaborating with staff from diverse socio-economic, ethnic, and cultural backgrounds. * Exceptional communication skills, both verbal and written, to facilitate clear and concise interactions. * Bilingual proficiency in English and Spanish is highly desirable. * Flexibility and capability to travel between different sites as required by the role. * Valid CA Driver License and clean driving record. * Capacity to collaborate effectively with healthcare teams and contribute to a cooperative and patient-focused care environment. * At least 1 to 2 years of experience in client support or community service roles. * Willingness to work some evenings and weekends, reflecting a commitment to meeting the varied needs of our community and clients. * All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: * Medical, Dental, Vision * Monthly employer-sponsored allowance for assistance with health premiums. * Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. * Paid time off (vacation, sick leave) and 13 paid holidays. * 401(k) Safe Harbor Profit Sharing plan. * Mileage reimbursement. * Short- and long-term disability plans (LTD/STD). * Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Shift: Morning, Swing and Graveyard. The Site Monitor oversees the New Beginning's Program participants' activities and ensuring compliance with program rules and expectations. This position helps maintain smooth and consistent facility and residence operations. The New Beginning Program, is dedicated to providing Interim Housing for individuals experiencing homelessness, guiding them towards recovery and an enhanced quality of life. It's important to note that some individuals in the program may also grapple with mental health and substance abuse issues, which can manifest in challenging behaviors such as yelling, cussing, and angry outbursts. At New Beginning, every staff member, including the Site Monitor, contributes to assisting clients in overcoming barriers and enhancing coping skills to reduce negative behaviors, fostering a successful transition to Permanent Supportive Housing (PSH). Working under the guidance of the Program Manager, the Site Monitor actively participates in a multi-disciplinary team, contributing to client engagement, retention, safety, and support. In this capacity, the position collaborates with both staff and clients as an integral care team member, building rapport and cultivating a sense of community within the program. New Beginning's Interim Housing program is designed to support homeless individuals on their journey to recovery and an improved quality of life. By understanding and addressing mental health and substance abuse issues, we aim to guide our clients toward positive behavioral changes and successful integration into Permanent Supportive Housing. Principal Responsibilities: * Performs job functions as prescribed by established policies and procedures within defined scope of education, training, and responsibilities. * Establish a positive rapport with clients and express a concern for their well-being. * Demonstrate understanding and practice harm reduction methods and trauma-informed care. * Demonstrate non-violent restraint methods, if needed and only as an absolute last resort. * Monitor the site by walking corridors as assigned, and or being rotated. * Assist with clients' room searches and/or temperature control, as needed. * Act as site lead during fire drills and real emergencies, and as lead in performing necessary evacuations. * Attend each shift change and contribute accordingly. * Document any client and/or client-staff incidents and submit to supervisor in a timely manner. * Use appropriate de-escalation techniques; Case Manager for assistance, as needed. * Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms. * Provide supportive communication regarding incarceration, substance abuse, mental health, and other risk behaviors. * Must be able to work extended shifts when emergency situations warrant in a 24 hour 7 day a week setting. * On occasion will need to work an additional 4 hours after regular shift or 4 hours before the regular shift if situation warrants. * Flexibility to adjust with a multiple schedule change, shift change, and days off. The work schedule is subject to change periodically based on the number of Care Team Specialists. * Assist clients in walkers and wheel chairs if needed. * Discusses any client information only with appropriate personnel when related to the care being provided, and ensures these conversations are not near any clients * Responsibility and accountability for adherence to organizational and department standards and policy. * Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor, * Maintain shift reports and communicate with NENB Team when client issues arise. Physical Demands: * Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift. * Must be able to kneel, squat, bend for any duration of time and run if needed. * Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs. * Constant use of hands, arms, and fingers in reaching/handling/grasping while using radio, phone, notepad, writing reports and other administrative tasks. * Performs other duties and tasks as may be required or assigned. * Assist with client translations as needed * Direct and supportive communication with clients, at all times * Demonstrates courtesy, mutual respect and compassion in dealing with others, * Initiates and presents positive solutions to problems, * Demonstrates effective working relations and works effectively as part of the team to facilitate the organization's ability to meet goals and objectives, * Demonstrates a willingness to accommodate requirements or changing priorities in the workplace. Requirements: * Minimum high school diploma or equivalency * Associate degree in social services preferred * Two years' experience in behavioral health or social services environment * Previous experience working with homeless persons or population. * Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness. * Desire to work with homeless population. * Bilingual (English/Spanish) preferred * Ability to assist with the collection of patient's valuables. * Experience handling confidential documents and detail-oriented. * Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs. * Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines. * Ability to assist with emergency and behavioral health personnel with aggressive patient situations. * All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: * Medical, Dental, Vision * Monthly employer-sponsored allowance for assistance with health premiums. * Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. * Paid time off (vacation, sick leave) and 13 paid holidays. * 401(k) Safe Harbor Profit Sharing plan. * Mileage reimbursement. * Short- and long-term disability plans (LTD/STD). * Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Under the general and direct supervision of the Rehabilitation Director and their corresponding Licensed Rehabilitation staff, the Aide prepares equipment for treatment, translates, performs the housekeeping duties of the department/facility. The aide assists the Licensed staff and performs other diverse duties as requested or required. ESSENTIAL FUNCTIONS: 1. Aides in the treatment, care and safety of patients. 2. Prepares equipment for patient treatments. Assists the therapists/assistants to perform other professional duties. 3. Assists therapists/assistants in selected procedures, according to their directions to aid in patient care. 4. Performs housekeeping duties of the department by routine and periodic cleaning. Maintains order and cleanliness throughout the department. OTHER REPONSIBILITIES: 1. Registration and scheduling of patients 2. Assist Lead receptionist with office tasks, like document scanning and management, assists with eligibilities and reports, as well as ILP offices, clinics and other hospital departments for document and order request follow ups. 3. Performs Hand hygiene audit documentation. 4. Cleaning and maintenance of therapy equipment. SUPERVISORY RESPONSIBILITIES: None. EDUCATION, KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE: 1. High school graduate or equivalent work experience. 2. Some knowledge of medical and exercise terminology is helpful but not required. 3. Prefer experience in a hospital physical therapy department, physical therapy facility, nursing home or rehab agency performing. 4. Must be familiar with cleaning agents and methods, physical layout of department, techniques of handling patients, department, department/hospital policies, procedures and regulations and the operation of the department equipment. 5. Bilingual in Spanish, preferred to assist with translation during patient care. LICENSES AND CERTIFICATIONS REQUIRED: 1. AHA BLS certification AGE OF THE POPULATION SERVED: Newborn Infant/Pediatric Adolescent X Adult X Geriatric X All No Patient Care PHYSICAL REQUIREMENTS: 1. Must have good physical stamina; be fairly strong and energetic; able to tolerate walking, standing, stooping, carrying, talking, seeing, bending and handling; have good color vision, speed and a healthy back; able to be on feet most of the day. The degree to which any of these is done depends on the techniques being used. Able to lift 40 pounds floor to knuckle 4 repetitions. 2. Must have coordination of sight and body movements in various applications of procedures, handling and assisting patients, and ability to handle the tools and equipment of the profession.

This position is specifically designed to give current nursing students concentrated exposure to acute patient care settings, and provides an opportunity to shadow registered nurses and ancillary services in an acute care setting. Limited technical nursing care and clerical support services for assigned patients under the supervision of a Registered Nurse. This position may require flexibility of hours. • Education: Current enrollment in an accredited ADRN, BSN or MSN registered nursing program and successful completion of at least two semesters of clinical nursing. Applicants must submit the following documents at the time of application: • Verification of current enrollment in an accredited registered nursing program such as a college or university registration form, or a statement from the college or university. • Provide an unofficial copy of college or university transcripts Diploma or transcripts on highest degree earned required. • Provide at least one reference from a clinical instructor Licenses/Certifications: Current American Heart Association BLS Provider required.

The Director of Radiology Services is responsible for the direction and leadership of operational, financial, programmatic and personnel activities for PMHD Department of Radiology, including operational oversight of imaging services at PMHD. This includes establishing, meeting and continuously monitoring the goals and objectives while maintaining alignment with the strategic goals and objectives for PMHD. While the range of duties and responsibilities is broad and varied, the position's major responsibility is directing the day-to-day operations, budgeting, and financial management. The Director works closely with a variety of stakeholders, coordinating the activities of Radiology Services across the district. The Director of Radiology Services serves as the programmatic and operational leader for Radiology and Nuclear Medicine and is responsible to the Chief Clinical Officer and works closely with PMHD employees and leaders. MAJOR RESPONSIBILITIES Departmental Leader * Provides an experience and environment of patient- and family-centered care. * Interprets impact of broad scope organizational change for staff and develops change strategies for successful implementation. * Incorporates PMHD vision, missions and values in goals and programs within Radiology Services. * Develops and manages operational initiatives with measurable outcomes. * Formulates objectives, goals and strategies collaboratively with other stakeholders. * Prepares and delivers reports to operational leadership outlining progress toward meeting annual goals and objectives, to include performance related to finance, clinical activity, quality, safety, marketing, and human resources. Financial Manager * Actively seeks opportunities to improve financial outcomes, engaging staff in the process. * Establishes annual financial goals and actively uses benchmarking to high performing systems in similar area of expertise to set annual targets. * Monitors and analyzes financial data and utilizes it for decisions regarding FTEs, staffing and operational budget. * Establishes an annual operating and capital budget, demonstrating fiscal responsibility through meeting budget targets. * Creates business plan(s), justifying variances and analyzing cost benefit of programs. * Directs and provides guidance to managers to effectively allocate resources based on patient volume, space availability, budget constraints, and program priorities, goals and objectives. * Articulates to staff the budget and the context within the organizational financials. Administrative Leader * Contribute to the success of the PMHD by providing leadership, direction and coordination of operations, and finances. * Manage and direct all activities within area of responsibility. * Continually assesses all services, identifies problems, utilizes data to analyze and propose innovative approaches for solutions. * Maintain records related to operations and services that are complete, accurate, available, and in compliance with all legal, regulatory, and policy requirements. * Engages staff and other stakeholders in continuous improvement of systems and processes; manages resources for staff participation in improvement work activities. * Ensures effective facilitation of improvement teams and development of leadership skills to ensure overall effectiveness of the meetings. * Organizes and prioritizes time and resources to manage efficiently. Appropriately delegates. * Remains current of new trends and best practices and incorporates into Radiology Services practices and programs. * Articulates and enforces standards for quality/safe patient care * Develops and implements innovative systems and processes that improve staff and patient quality and safety * Demonstrates achievable and measurable results and develops action plans for improvement * Initiates, monitors, and enforces regulatory requirements * Holds self and others accountable to policy, standards and commitments and provides timely follow through on questions and concerns. * Ensures development of Radiology Services initiatives to improve patient satisfaction and family centered care. * Develops and implements clinical outcome measures for quality improvement, cost and complication reduction, and the implementation of evidence-based medicine. * Incorporates the use of evidence-based practice and appreciative enquiry into program development and improvement activities * Actively listens to staff ideas and concerns, assesses others communication styles and adapts to them. * Effectively facilitates meetings at Radiology Services and organizational level. * Creates bi-directional systems that effectively communicate information and data, utilizing multiple methods. * Articulates and presents data, information, and ideas in a clear and concise manner. * Communicates opinions and ideas in a non-threatening and nonjudgmental manner to staff, peers and others. * Communicates with physicians, academic department leaders, and senior administrators to maintain coordination with other PMHD programs. * Demonstrates empathy and concern while ensuring Radiology Services goals are met. * Manages complex interdepartmental and interdisciplinary relationships to assure collaboration and effective/efficient operations within Radiology Services. * Creates an environment that encourages diverse opinions, recognizes differences, and incorporates into process and services. * Exhibits awareness of personal attitudes and beliefs, recognizing its effect on response to others. * Creates a culture and systems for recognizing and rewarding staff. Resource Manager * Creates and maintains a satisfying workplace that fosters professional growth and job satisfaction for all members of the healthcare team. * Interviews to select top talent, matching Radiology Services needs with appropriate skill sets. * Develops and implements recruitment and retention strategies that support a culture of leadership. * Identifies and addresses own professional growth needs. * Assesses manager and staff development needs, identifies goals and provides resources. * Identifies lack of competency in performance and establishes a plan which includes goals, interventions and measures. * Maintains membership in professional organization(s) to develop knowledge and resources through networking, continuing education, and participation in national, regional, and/or local activities. * Ensures integration of ethical standards and core values into everyday work activities. Educator/Research Facilitator * Provides opportunities to aspiring clinicians and leaders to develop skills to meet career goals. * Contributes to a learning environment by providing educational and research experiences to students, residents, and staff. * Leads and/or serves on a variety of appropriate internal and external committees to represent Radiology Services * Serves as a representative of Radiology Services to PMHD in order to facilitate the shared interests and relationship between the parties. Requirements * BA in health care field or equivalent. American Registry of Radiologic Technologist (ARRT) and California Registered Technologist (CRT). * 5 years of experience as a radiologic technologist. * Ability to work independently with little or no supervision, and to organize and prioritize work to meet deadlines. * Require Certified Radiologic Technologist (California) & Fluoroscopy Permit (California). * Current CPR certification required.

Classification: Volunteer, Part-Time About the Company: JWCH, Wesley Health Centers is a non profit organization and also recognized as Federally Qualified Healthcare Center working towards providing quality, safe and efficient health care to all. The mission statement- is to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research. The mission is being accomplished through a variety of programs and activities, such as: medical outreach and referrals for medical care, HIV services and drug treatment; health education; psychosocial assessment and intervention; primary medical care; family planning services; and research. Program Description: The Nutrition of Life Program (NOLP) is dedicated to serving individuals living with HIV. Eligibility requires residency in LA County and meeting specific low-income criteria. The program is funded by the LA County Department of HIV & STD Programs (DHSP) and operates in collaboration with APLA Health, the primary contractor for this nutritional support initiative. Position Purpose: Guided by the program manager, the Food Pantry Volunteer is tasked with the upkeep, cleanliness, and restocking of the food pantry. Collaborating closely with the HIV Nutritional Support Program Assistant and JWCH employees, the volunteer contributes to the efficient execution of grocery distribution for each client at the food pantry. Principal Responsibilities: * Unload food deliveries, stock shelves, and efficiently distribute groceries to clients. * Assist in the bagging of diverse food items, including produce, meat, dairy, and dry goods. * Maintain accurate temperature logs for fridges and freezers. * Ensure the food pantry and its equipment adhere to cleanliness standards and health code requirements set by the Los Angeles County Department of Health. * Promote access to food and nutrition education services for individuals living with HIV through the distribution of food and personal hygiene items. * Develop and maintain positive relationships with program employees and volunteers. * Provide assistance with canopy and table setup when necessary. * Perform other duties as assigned. Benefits of working as a volunteer for NOLP: * Skill Development * Networking Opportunities * Resume Enhancement * Personal Growth * Building Relationships * Increased Social Connections * Understanding Community Needs * Positive Impact Apply to inquire about the onboarding requirements to start your volunteer work/internship today !

Under the direct supervision of the Optometrist, the Front Desk Receptionist is responsible for providing professional, courteous, and efficient customer service to patients while supporting the daily operations of the optometry department. Responsibilities include answering and directing phone calls, triaging patient needs during calls and walk-in visits, and scheduling optical and optometry appointments. The individual will collect and verify all necessary patient information at the time of scheduling and maintain an active cancellation/waitlist as needed. This role also includes sending missed appointment letters, documenting missed or rescheduled appointments in the EHR system and verifying insurance coverage for optical and optometry services. The staff member will collect fees related to services and ophthalmic materials and ensure that all payments are properly recorded and balanced with the daily transaction sheet. Additional administrative and operational support may be required to ensure smooth clinic workflow. Principal Responsibilities: * Answer incoming phone calls and respond to all voicemail messages in a timely manner. * Pick up and process routings directed to the front desk. * Schedule and reschedule appointments as needed. * Review next-day appointments for both the optometrist and optician to ensure accuracy and readiness. * Send notification letters to patients who missed their eye examination or eyeglass dispensing appointments. * Check the fax machine, copier, and printer daily to ensure they are stocked with paper and supplies. * Assist with front desk tasks as needed, with duties varying depending on daily schedules and clinic needs. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * Demonstrate empathy and professionalism when assisting patients. * Perform any additional duties assigned to support clinic operations. * Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. * Participate in required safety and compliance trainings and apply learned practices in daily work activities. * Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace. * Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. * Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. * Participate in JWCH's customer service training called AIDET on an annual basis. * Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. * Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes. Requirements: * High School Diploma or GED * Six months to one-year related experience and/or technical school training; or equivalent combination of education and experience. * Knowledge of general office procedures. * Ability to communicate effectively orally and in writing. * Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural backgrounds. * Strong communication and interpersonal skills, with the ability to interact effectively with patients and healthcare professionals. * Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment. * Bilingual (English/Spanish) preferred. * All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: * Medical, Dental, Vision * Monthly employer-sponsored allowance for assistance with health premiums. * Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. * Paid time off (vacation, sick leave) and 13 paid holidays. * 401(k) Safe Harbor Profit Sharing plan. * Mileage reimbursement. * Short- and long-term disability plans (LTD/STD). * Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Under the direct supervision of the Director of Quality Assurance, the Licensed Nurse is responsible for supporting the compliance functions of the Quality Assurance and Performance Improvement department of JWCH. The responsibilities include: Maintaining defined review schedule for JWCH agency by (1) doing preparatory work for the audit including developing a scope of work, (2) reviewing the documentation, (3) preparing reports, (4) doing any necessary follow-up reviews and (5) ensuring that appropriate collected data are securely kept and maintained. Serve as a resource to clients in answering compliance questions from Internal Audit and Audit Advisory Services and assisting as necessary in their audit process. Essential Duties and Responsibilities: * Conduct Compliance Reviews * Complete compliance reviews within established parameters and initiate and carry out all assigned reviews according to defined departmental policies and processes. * Reviewing medical records and documents to abstract clinical data for HEDIS reporting. * Integrating electronic and hardcopy data into reports. * Preparing and presenting HEDIS compliance reports to health facility managers. * Training and advising clinicians and care team staff on HEDIS compliance. * Keeping abreast of HEDIS measures. * Apply communication skills by coordinating patient services and requests, including addressing patient phone calls, telephone encounters, and patient portal queries as well as to follow up with patients after their appointments, provide appointment reminders, to follow-up on missed appointments, etc. * Adheres to all clinic policies and procedures, as well as applicable state, federal, and other regulatory guidelines * Maintains all necessary licensure, certification(s), including BLS. Attends annual fire and safety classes * Attends and participates in all assigned meetings, reports, and/or committees * Performs other duties as assigned. Education and Qualifications * Ex State-approved licensing and registration as a nurse (RN, LPN, or LVN) * Current CPR (BLS) Certification * Bilingual (in Spanish) preferred * Extensive experience with HEDIS database entries and reporting. * In-depth knowledge of abstracting clinical data and evaluating HEDIS compliance. * Advanced knowledge of medical terminology, coding, and procedures. * Extensive experience in interpreting and reporting HEDIS information, as well as training staff. * Excellent organizational and communication skills. * Ability to work with people of diverse cultural, educational, social, and economic backgrounds. * Ability to work independently and a self-starter with minimal supervision * Computer proficiency * Experience utilizing an Electronic Medical Records (EMR) system is highly desirable * All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: * Medical, Dental, Vision * Monthly employer-sponsored allowance for assistance with health premiums. * Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. * Paid time off (vacation, sick leave) and 13 paid holidays. * 401(k) Safe Harbor Profit Sharing plan. * Mileage reimbursement. * Short- and long-term disability plans (LTD/STD). * Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. Wesley Health Centers JWCH Institute is an Equal Opportunity Employer

Under direction of the Care Team Supervisor & Program Director, the Crisis Prevention Specialist/Care Team Specialist will be participating in a multi-disciplinary team, contributing to client engagement, retention, safety and support for the clients of the Tiny Homes/New Beginnings Interim Housing Program. The position will interact with staff and clients as a care team member by building rapport and fostering a sense of community. The Tiny Homes/New Beginnings Interim Housing Program assists homeless, individuals to recover and improve their quality of life. These individuals may also suffer from mental health and substance abuse issues, sometimes causing behaviors such as yelling, cussing, and outbursts of anger. The role of each staff at JWCH is to assist the client in overcoming barriers and increasing coping skills to decrease negative behaviors and live in PSH successfully. Principal Responsibilities: * Establish a positive rapport with clients and express a concern for their well-being. * Demonstrate understanding and practice harm reduction methods. * Demonstrate understanding of trauma-informed care. * Demonstrate non-violent restraint methods, if needed and only as an absolute last resort. * Monitor the floors by walking corridors and perimeter of the building. * Maintain a front desk sign in/out sheet for clients, as well as visitors. * Search clients and/or visitors belongings when they enter the building. * Assist with clients' room searches and/or temperature control, as needed. * Act as floor lead during fire drills and real emergencies, and as lead in performing necessary chair evacuations. * Document any client and/or client-staff incidents and submit to supervisor in a timely manner. * Answer front desk phone, as needed. * Ability to follow all crisis protocol. * Escort clients to appointments when needed. * Use appropriate de-escalation techniques and seek assistance when required. * Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms. * Must be able to work extended shifts when emergency situations warrant in a 24 hour 7 day a week setting. * Flexibility to adjust with a multiple schedule change, shift change, and days off. Work schedule is subject to change periodically based on the number of Care Team Specialists. * Provide supportive communication on incarceration, substance abuse, mental health, and risk behaviors. * Maintains the security of confidential documents. * Maintains confidentiality at all times. * Discusses any client information only with appropriate personnel when related to the care being provided, and ensures these conversations are not near any clients. * Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor, * Performs other duties and tasks as may be required or assigned. Physical Demands: * Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift. * Must be able to kneel, squat, bend for any duration of time and run if needed. * Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs. * Constant use of hands, arms and fingers in reaching/handling/grasping while using radio, phone, notepad, writing reports and other administrative tasks. Requirements: * Minimum high school diploma or equivalency * Associates Degree in Social Services preferred * Previous experience working with homeless persons. * Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness. * Desire to work with homeless population. * Bilingual (English/Spanish) required. * Ability to assist with the collection of patient's valuables. * Experience handling confidential documents and detail-oriented. * Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs. * Ability to communicate clearly verbally and in writing * Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines. * Ability to assist with emergency and behavioral health personnel with aggressive patient situations. * All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: * Medical, Dental, Vision * Monthly employer-sponsored allowance for assistance with health premiums. * Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. * Paid time off (vacation, sick leave) and 13 paid holidays. * 401(k) Safe Harbor Profit Sharing plan. * Mileage reimbursement. * Short- and long-term disability plans (LTD/STD). * Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Notice: This position reports to the Call Center Department located at the Corporate Office in Commerce, CA. This position does NOT work remotely. Under the general supervision of the Nurse Manager, the Triage Nurse is responsible for patient triage via the nurse phone line and Call Center agents, in collaboration with Clinic Administrators, providers, and other departments. The Triage Nurse provides quality patient care in compliance with local, state, and federal regulations, as well as accreditation standards. Principal Responsibilities: * Responds to triage calls on the nurse phone line, assessing patient needs and providing appropriate guidance. * Manages inquiries on the pharmacy phone line, ensuring timely and accurate responses. * Conducts patient assessments over the phone, directing them to emergency rooms (ERs), urgent care centers, home care advice, or scheduling physician appointments as needed. * Determines urgency based on a telephone assessment and the patient's medical history in the electronic medical record (EMR). * Utilizes clinical decision-making tools, including algorithms that replicate physician logic, to guide scheduling decisions. * Escalates high-risk cases involving symptoms such as chest pain, abdominal pain, or severe headaches, ensuring immediate ER referral or ambulance coordination. * Provides home care guidance to patients who do not require emergency services. * Maintains thorough documentation of consultations and treatments in the NextGen Electronic Health Record system. * Coordinates appointments for non-emergency patients and consults with physicians as necessary. * Acts as a resource for patient inquiries when designated as "Ask a Nurse," addressing routine questions such as vaccination schedules. * Serves as a clinical resource and role model for nursing staff, promoting best practices. * Manages workload effectively, prioritizing tasks and completing them promptly. * Assists with medical chart reviews and compiles data for audits and reports. * Supports policy development, collaborating with the Managing Nurse to establish nursing protocols and procedures. * Ensures clear, concise, and accurate triage documentation. * Provides patient education, offering guidance on self-care and medical conditions. * Communicates professionally with staff, consultants, patients, families, and the community. * Resolves conflicts proactively, improving patient satisfaction through timely responses. * Participates in team meetings, training sessions, and planning discussions as needed. * Performs additional duties as assigned to support clinical operations. Requirements: * Licensed by the State of California as a Registered Nurse. * Current BLS certification from the American Heart Association or the American Red Cross. * Bilingual (English/Spanish) is required. * At least one year of experience in an ambulatory care setting. * Experience working with patients and staff from diverse socioeconomic, ethnic, and cultural backgrounds. * Excellent verbal and written communication skills, including strong organizational, detail-oriented, and interpersonal skills. * Proficiency in computer skills and word processing. * Ability to travel between sites. * All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: * Medical, Dental, Vision * Monthly employer-sponsored allowance for assistance with health premiums. * Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. * Paid time off (vacation, sick leave) and 13 paid holidays. * 401(k) Safe Harbor Profit Sharing plan. * Mileage reimbursement. * Short- and long-term disability plans (LTD/STD). * Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer. Notice: This position does NOT work remotely.

The Medical Assistant provides paraprofessional medical assistance services to patients at CHC and to assist physicians, physician assistant, nurse practitioner and nurses in patient care. Receives general supervision from a licensed physician, physician assistant or nurse practitioner (within his/her scope of practice) who is physically present in the treatment facility during the performance of assigned duties or procedures. The supervising physician, PA/NP may provide written instructions to be followed by a medical assistant in the performance of tasks or supportive services. Such instructions may provide that a physician's assistant, nurse practitioner or registered nurse may assign and supervisor tasks authorized by the physician. ESSENTIAL FUNCTIONS: Coordinate clinic arrangements, including checking equipment operation; select, pack and transport clinic equipment and supplies to clinic sites; set up stations; and prepare rooms with appropriate and adequate supplies and equipment for examination and treatment. Conduct patient check-in; review forms and documents for completion; take and record history of patient problem; assess nature and urgency of patient problem; maintain adequate patient flow; collect and receipt payments; and assist in gathering statistics. 3. Perform health and diet screenings; take and chart vital signs and other pertinent information; perform ECG';s peak flows and various other screening tests such as vision and take samples such as blood and urine; review and explain medical procedures and medication usage to patients as needed. 4. Assist physician, PA/NP and nurses in giving physical examinations; prepare patient appropriately for medical procedures; carry out physician, PA/NP orders within scope of certification and assist in clean up after clinic is held. 5. Maintain proper handling, recording, transporting, and documentation of biohazard waste and laboratory specimens. Perform ear lavage; apply and remove bandages and dressings, apply orthopedic appliances, remove casts, splints and other external devices, select and adjust crutches. Administer oral, sublingual, topical, vaginal, or rectal medication by providing a single dose to a patient for immediate self-administration; verify the correct dosage, medication and client with another person authorized to do so. Administer single dose parenteral medications as per order using correct medicate verification protocols. Explain various public health programs and available community resources to patients in person, by telephone, in writing or through community outreach activities; assist in preparing educational pamphlets and posters; and assist in planning and evaluating program activities, including adapting health education for various target groups. Perform various clerical duties related to program services, including telephone and site reception, typing, filing, copying and record keeping; establish and maintain medical records and other files. Build and maintain positive working relationships with co-workers, other employees and the public using principle of good customer service. Maintain medical ethics and confidentiality, promote and acknowledge patient's rights. Use various nursing care supplies and equipment such as blood pressure cuff, tonometer, syringes, and Snellen charts. Use a computer, calculator, typewriter, facsimile machine, postage meter, and photocopy machine. Communicate clearly and concisely both orally and in writing. Perform related duties as assigned. OTHER RESPONSIBILITIES: Medical assistant practices and procedures. Modern office procedures, methods and computer equipment. Principles and practices of work safety especially related to communicable diseases, including Universal Precautions, OSHA, CLIA and Hazard. English usage, spelling, grammar and punctuation; arithmetic and basic mathematical calculations. On a continuous basis, know and understand operations and observe safety rules. Intermittently identify and problem solve routine clinic operations; identify and locate supplies and equipment; interpret work orders; and explain operations and procedures to patients. Intermittently, sit while typing and preparing records and charts; walk, bend, squat, climb, kneel or twist when assisting patients, handling supplies/equipment or receiving/returning files/charts; perform simple and power grasping, pushing, pulling and fine manipulation; write or use keyboard to communicate through written means; and lift heavy weight. Prioritize activities relative to assigned duties. Understand and accept differences in attitudes toward health problems. Work with various cultural and ethnic groups in a tactful and effective manner. Act quickly and calmly in emergency situations. Obtain information through interview; work effectively with interruption; and deal fairly and courteously with the public. Analyze situations quickly and objectively and determine proper course of action. Use a computer, calculator, typewriter, facsimile machine, postage meter and photocopy machine. Type at a speed necessary for successful job performance. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION, EXPERIENCE & SKILLS REQUIRED: Must have high school education (GED or equivalent experience) Experience and training obtained by on the job training for completion of a medical assisting program that results in an approved Medical Assistant Certificate. Excellent communication skills. Knowledge of medical terminology. Experience in phlebotomy. Basic understanding of medical tests, reimbursement issues, TARS (Medicare, MediCal, PPOs, HMOs, etc.) Computer data entry, calculator and basic math skills. Current CPR certification. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. AGE OF THE POPULATION SERVED: Newborn to geriatrics. PHYSICAL REQUIREMENTS: Manual dexterity with fine motor ability to operate and handle equipment used in the department. Ability to hear the spoken word, auscultate for physical assessment skills and monitor alarms. Ability to see written type with corrective lenses. Ability to stand for up to several hours at a time. Ability to climb stairs. Must be able to lift 25 pounds and able to perform tasks of lifting, turning, and transferring patients. Sits, stands, bend, lifts, and moves intermittently during working hours. MENTAL REQUIREMENT: Ability to follow written and oral instructions, must have the ability and desire to learn job functions outlined in the job description, must work as part of a team in order to achieve a common goal and must maintain effective work relationships with those contacted in the course of work. SCHEDULING AND AVAILABILITY: Able to work alternate shifts and/or rotating job schedules as mandated by Clinic/Hospital patient care needs. Scheduling as per Clinic operating hours. In staff emergencies, will be able to work on alternate shifts and/or rotating job schedules or similar activities, at intervals for limited period of time as mandated by department needs.