Customer Care Representative jobs at West Bend Mutual Insurance - 46 jobs

Sentry is currently seeking an individual to translate verbally or rewrite documents in specified language following established rules What You'll Do As the translator for Sentry Insurance, you will translate verbally phone conversations and rewrite documents in both English and Spanish. This individual would also follow a hybrid work model and is eligible to work out of our Stevens Point, WI, Freeport, IL or Goldsboro, NC office locations. For Sentry, our flexible schedule would be Mondays and Fridays are optional work from home days and Tuesday, Wednesday and Thursday are in office days. Additionally, you'll: Participate on phone calls between Sentry and Claimants Interpret various dialect meanings while translating verbally or in written form Provide translation services to all Sentry offices Translate a high volume of calls daily Provide a high quality of customer service for internal and external customers What It Takes Associate Degree or equivalent work experience 0-2 years of related work experience Excellent ability to speak, read and write fluently in English and Spanish Familiar with various dialect meanings in both English and Spanish Previous experience in the insurance field is desirable Ability to meet tight deadlines, maintain confidentiality and provide work direction. **New Hires coming to us will receive in total a $1000 Sign-on Bonus: $1500 Sign-On Bonus for Bilingual over the course of one year** **New Hires coming to us with a Property & Casualty Producers license will receive in total a $1,000 sign-on bonus paid over the course of 6 Months in addition to our new hire sign-on bonus** Positions filled in Freeport, Illinois this position will pay $15.27 - $21.00 What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office. 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs Sentry Foundation gift matching program to encourage charitable giving. About Sentry We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Amelia Sacco *********************** Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Rising is looking for our next Customer Service Representative (Working title: Partner & Provider Support Representative) to join our Partner & Provider Support team. In this fully remote role, you'll provide professional, high-quality service to medical providers by handling inquiries related to medical bill review. Our work helps reduce excess costs, fraud, and waste-making healthcare more affordable for the people who need it most. Oh, and you get the benefit of working in a small, close-knit team with a manager who truly wants to see you to succeed! This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare. Sound interesting? Want to learn more? Take a few minutes to apply, and let's talk! What exactly does a Partner & Provider Support Representative do? In this job, you will: Handle inbound and outbound provider calls and emails Resolve bill-related questions and gather required information Deliver clear, professional, and empathetic customer service Document interactions accurately in CRM systems Follow established SOPs, call handling, and escalation procedures Requirements Am I the right fit for this job? 3+ years of customer service experience Call center experience is required Healthcare, medical billing, or group health experience preferred Strong communication and professional phone presence Ability to multitask across systems while on live calls Detail-oriented with strong documentation skills Calm, empathetic, and solutions-focused under pressure Typing speed of 40+ WPM preferred Schedule Training Schedule: Monday-Friday, 8:00 AM-4:30 PM CST Post-Training Schedule (after 90 days): Monday-Friday, 9:30 AM-6:00 PM CST Full-time role; hours may vary slightly based on business needs Remote Work Requirements Reliable high-speed internet meeting company standards Quiet, distraction-free home workspace Ability to work independently and remain engaged during scheduled hours The ability to use a computer and its associated accessories in an upright position Benefits Hourly Rate: $18.00-$21.00 Competitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more. Fully remote role Supportive, close-knit team Meaningful work in healthcare administration Leadership that invests in your success Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com) We're on YouTube! Check out our culture at: ***************************************** Want to see more? Check out our website: Medical Bill Review | Hospital Bill Auditing | Medical Cost Containment Facebook: *********************************************** LinkedIn: ***************************************************** Glassdoor: ******************************************************************************************* If you are ready to join a team of professionals dedicated to making a difference and making lives better, please apply today!

Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character. We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world? Learn more about our unique culture and history. Job Opportunity: Berkshire Hathaway Specialty Insurance (BHSI) has an exciting Call Center Sales Representative opportunity available. This is a full time role based out of our Stevens Point office location with 8 hour work shifts between 7:00 AM - 7:00 PM CST, Monday- Friday. Are you someone who thrives on helping others, enjoys solving problems, and loves working in a team environment? We encourage you to consider joining the BHTP Sales team. We will provide the training and support you need to become a licensed travel insurance agent. No prior travel insurance experience is required. In this role you will focus on delivering top tier customer service while being solution oriented in a fast-paced environment. Duties and Responsibilities: As a BHTP Call Center Sales Representative, you will: Answer incoming phone calls from customers who are seeking our products (no outgoing sales calls). Ask questions and listen carefully to understand each customer's travel plans and needs. Recommend the best BHTP travel insurance products tailored to their trip. Educate customers on product benefits and guide them through the purchase process. Complete the sales process with the customer and the selected products. Assist current customers with plan questions or updates/cancellations. Potentially support our customers with travel assistance services. Qualifications, Skills and Experience: 1+ years of customer service experience preferred, not required Excellent communication skills Ability to learn new accounts and updates to policies Experience in conflict resolution or de-escalating tense situations Proven experience in product or service is beneficial, but we are willing to train the right individual High School Diploma or equivalent work experience required BHSI Offers: A competitive package and exciting growth opportunities for career-oriented teammates. A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders. A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework. Benefits that support your life and well-being, which include: Comprehensive Health, Dental and Vision benefits Disability Insurance (both short-term and long-term) Life Insurance (for you and your family) Accidental Death & Dismemberment Insurance (for you and your family) Flexible Spending Accounts Health Reimbursement Account Employee Assistance Program Retirement Savings 401(k) Plan with Company Match Generous holiday and Paid Time Off Tuition Reimbursement Paid Parental Leave The base salary range for this position in Stevens Point, WI is $35,000 to $45,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates - both their capabilities and character - as demonstrated by our amazing culture. NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character. We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world? Learn more about our unique culture and history. Job Opportunity: Berkshire Hathaway Specialty Insurance (BHSI) has an exciting Call Center Sales Representative opportunity available. This is a full time role based out of our Stevens Point office location with 8 hour work shifts between 7:00 AM - 7:00 PM CST, Monday- Friday. Are you someone who thrives on helping others, enjoys solving problems, and loves working in a team environment? We encourage you to consider joining the BHTP Sales team. We will provide the training and support you need to become a licensed travel insurance agent. No prior travel insurance experience is required. In this role you will focus on delivering top tier customer service while being solution oriented in a fast-paced environment. Duties and Responsibilities: As a BHTP Call Center Sales Representative, you will: Answer incoming phone calls from customers who are seeking our products (no outgoing sales calls). Ask questions and listen carefully to understand each customer's travel plans and needs. Recommend the best BHTP travel insurance products tailored to their trip. Educate customers on product benefits and guide them through the purchase process. Complete the sales process with the customer and the selected products. Assist current customers with plan questions or updates/cancellations. Potentially support our customers with travel assistance services. Qualifications, Skills and Experience: 1+ years of customer service experience preferred, not required Excellent communication skills Ability to learn new accounts and updates to policies Experience in conflict resolution or de-escalating tense situations Proven experience in product or service is beneficial, but we are willing to train the right individual High School Diploma or equivalent work experience required BHSI Offers: A competitive package and exciting growth opportunities for career-oriented teammates. A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders. A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework. Benefits that support your life and well-being, which include: Comprehensive Health, Dental and Vision benefits Disability Insurance (both short-term and long-term) Life Insurance (for you and your family) Accidental Death & Dismemberment Insurance (for you and your family) Flexible Spending Accounts Health Reimbursement Account Employee Assistance Program Retirement Savings 401(k) Plan with Company Match Generous holiday and Paid Time Off Tuition Reimbursement Paid Parental Leave The base salary range for this position in Stevens Point, WI is $35,000 to $45,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates - both their capabilities and character - as demonstrated by our amazing culture. NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

The Welcome Call Specialist is responsible for providing exceptional customer service and welcoming all new Group Health members to the health plan. Functions Make outbound welcome calls to our members in a pleasant, professional and efficient manner assuring exceptional customer service. Document all incoming and outgoing calls, changes and follow-up information in the Electronic Care Management system. Each call should cover the basic benefits of the product line and highlight the services we provide. Assist members with valid phone numbers for services covered under Forward Health and other helpful resources. Complete assessments with our members in a pleasant, professional, and efficient manner assuring exceptional customer service. Educate members on plan policies and procedures at every opportunity. Make members aware of transportation, telehealth or additional services provided through their health plan benefits. Keep up to date on the various plans and benefit structure under the product lines. Comply with all company policies and procedures. Minimum Requirements of the Position High school graduate or equivalent. Minimum one year of customer service experience, call center experience preferred. Excellent communication and customer service skills. Proficient in the use of Microsoft Word and Excel. Knowledge of Medicare, Medicaid, CPT / ICD 10 medical billing codes, and medical terminology are beneficial. Group Health Cooperative of Eau Claire complies with applicable Federal civil rights laws and does not discriminate, exclude or treat candidates less favorably on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes). The Cooperative is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. The Cooperative is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees and members feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard. This full time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: ************************. Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer.

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities. Job Summary In this role, you'll specialize in handling calls from agents requesting policy changes, routing calls throughout the organization or entering new first report of claims. You'll guide every caller with clear, friendly, and jargon-free support. You'll also process tasks in our work queue to help us meet our service level goals - and jump in on other projects as needed. If you love helping people and thrive in a fast-paced environment, we'd love to hear from you! Training(CST): 8:00am-4:30pm onsite at our West Bend, WI corporate Office Schedule After Training(CST): -Schedule #1: Tuesday-Friday 8:00am-4:30pm and Saturday 7:30am-4:00pm -Schedule #2: Monday-Friday 10:00am-6:30pm -Schedule #3: Monday-Friday 9:00am-5:30pm Work Location This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) may work hybrid (3 days/office) or remote. Candidates who are fully remote may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events. Responsibilities & Qualifications Summary of Responsibilities In this vital role, you'll be the first point of contact for agents, providing friendly, clear, and jargon-free support. Your day-to-day will include assisting with policy change requests, routing calls to the appropriate departments, and entering new first report of claims. You'll also help us stay on track by processing tasks in our work queue and lending a hand on special projects when needed. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you. Preferred Experience and Skills 1 year experience in the insurance industry Customer service skills Data entry skills Knowledge of personal computers Interpersonal skills Telephone skills Preferred Education and Training High school diploma or equivalent Some college preferred Salary Statement The hourly range for this position is $19.67-$22.00. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate. Benefits West Bend offers a comprehensive benefit plan including but not limited to: Medical & Prescription Insurance Health Savings Account Dental Insurance Vision Insurance Short and Long Term Disability Flexible Spending Accounts Life and Accidental Death & Disability Accident and Critical Illness Insurance Employee Assistance Program 401(k) Plan with Company Match Pet Insurance Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates Bonus eligible based on performance West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies. EEO West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion. INDSP #LI-LB1

Personal Lines Insurance Account Manager - Hybrid Looking for a Personal Lines Account Manager to join a dynamic team. Responsibilities include: Handling standard personal lines accounts Client presentations and ability to resolve client concerns and issues Review and recommend coverages for clients with a focus on satisfaction, retention and rounding existing accounts Liaison between clients and carriers Ability to cross sell and help walk-in/phone- sales questions Ability to handle all types of personal insurance Order and process renewal & change requests Advise of coverage recommendations and assist clients with Insurance claims Assist in retaining accounts - follow up on cancelations & Broker of Record Letters Cross sell & round out accounts Requirements: Must have an active P&C license Must have working knowledge of agency management software, specifically Applied EPIC Must have excellent presentation and communication skills Ability to multi-task and work in fast paced Insurance environment Ability to work within a team environment Ability to self-direct the completion of insurance related job duties Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. #LI-DW2

Job DescriptionBenefits: 401(k) matching Bonus based on performance Health insurance Competitive salary Training & development Compensation - Base pay per hour plus make $500 to $2500 per month in commissions (as you ramp) - you are paid for each sale and we receive 200 to 300 calls a day to our call center - no cold calling. Earnings range $50,000 to $60,000. Duties & Responsibilities (Please Note - 40 hours per week) Demonstrate commitment to AP Electric positive and respectful workplace environment by leading, acting and behaving in a professional manner. Prior sales/customer service experience is required in fast paced environment. Become proficient in AP Electrics products, services and capabilities in back-up power. Understand industry and competitors products, services and capabilities. Follow all company policies and procedures. Provide Inside Sales and Customer Service support to AP Electrics customers Through proficient use of interpersonal skills via phone and email, engage and probe customers to ensure their true needs are determined and provide optimal solutions. Work with our existing and new contractor (developers + electricians) base to provide program and after-market parts for back-up power solutions Respond in a timely and accurate manner to incoming tasks, outbound activities and resolve issues. Provide recommendations to customers on electrical parts needed to repair generators from OEM databases and provide recommendations on back-up power solutions (generators) with training support of our technical staff. Enter orders which are received accurately. Provide applications and product selection assistance to customers. Regular outbound calling to follow up on quotes, opportunities, and leads. Skills, Attributes and Experience Required 1-3 years of experience in sales of some technology product(s) in a business-to-business and business to consumer environments. Aptitude to learn quickly (training is provided by our staff and manufactures). Generac, Kohler, Cummins provide both on-line and in-person training.. A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with coworkers, customers and partners. Excellent proficiency with basic computer knowledge (Word and Excel) Successfully perform duties with a sense of urgency Must be persistent, action-oriented, results-driven and self-motivated Strong interpersonal and customer service skills Excellent written and verbal communication skills Strong organizational skills, ability to set priorities and meet deadlines Ability to prioritize and multi-task numerous activities but remain available for incoming calls Ability to interact well with all levels of customer functions (Initially) Must commute to our facility Monday Friday (no weekends) in Pleasant Prairie, WI but working remote is possible part of the time after training. Please Note - At this time AP Electric & Generators, LLC does not offer a standard healthcare plan but does offer an ICHRA, individual coverage health reimbursement arrangement. AP Electric & Generators, LLC does provide a reimbursement of a minimum of $300 per month or $3600 annually on the plan offered.

************************ Auxiant's Mission Statement and Core Values Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as a Customer Service Representative. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package. Job Summary: Handle incoming and outgoing phone calls from providers and members. Handle incoming live chats via the website from providers and members. Respond to emails via Auxiant secure email from providers. Essential Functions: Answer provider phone, live chat, and secure email questions regarding claim status and benefits Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential Functions: Other duties as assigned or appropriate Education/Qualifications: Excellent phone skills/etiquette Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key Qiclink experience Previous call center experience preferred Excellent verbal and written communication skills Proven experience in a professional office environment Proven customer service experience required Medical insurance background preferred High school diploma or equivalent and 1-2 years related experience. *Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

************************ Auxiant's Mission Statement and Core Values Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as a Customer Service Representative in our Madison, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package. Job Summary: Handle incoming and outgoing phone calls from providers and members. Handle incoming live chats via the website from providers and members. Respond to emails via Auxiant secure email from providers. Essential Functions: Answer provider phone, live chat, and secure email questions regarding claim status and benefits Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential Functions: Other duties as assigned or appropriate Education/Qualifications: Excellent phone skills/etiquette Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key Qiclink experience Previous call center experience preferred Excellent verbal and written communication skills Proven experience in a professional office environment Proven customer service experience required Medical insurance background preferred High school diploma or equivalent and 1-2 years related experience. *Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

Are you motivated by mission-driven work and passionate about delivering exceptional service to those who protect our nation? Navy Mutual-a financially strong, member-owned, non-profit organization-has been dedicated to providing affordable life insurance and peace of mind to service members and their families for more than 140 years. We are seeking a Customer Service Specialist to join our team and help us continue our legacy of excellence, integrity, and care. About the Role As a Customer Service Specialist, you will be the trusted partner our Members rely on. You'll research and resolve member inquiries regarding existing policies through multiple channels-including phone, e-mail, mail, and in person-while providing timely, professional, and empathetic support. With each interaction, you will demonstrate Navy Mutual's unwavering commitment: to protect those who defend us. You will also document all interactions and insights in our CRM system, ensuring accuracy, transparency, and opportunities for continuous service improvement. Key Responsibilities Deliver exceptional customer service by accurately addressing inquiries across phone, email, mail, and in-person channels. Efficiently navigate multiple systems-including Outlook, CRM/Salesforce, policy administration platforms, imaging systems, call center tools, calculators, and illustration systems-to resolve member needs. Maintain strong working knowledge of the full life cycle of Life and Annuity products, such as Billing & Collections, Distributions, and In-force processes. Counsel and assist Members with policies at risk of lapse or termination; oversee reinstatements and handle all contract-related activities and in-force illustrations. Proactively reach out regarding address changes, billing matters, and statement notices. Educate Members and their families on military benefits and Navy Mutual products; refer potential sales opportunities to appropriate representatives. Represent Navy Mutual with professionalism and empathy, ensuring every Member feels valued, informed, and supported. Qualifications Bachelor's degree and/or 3-5 years of call center and customer service experience. Life insurance expertise preferred. Strong understanding of call center operations, processes, and tools-including CRM and multi-queue phone systems. Exceptional attention to detail; committed to accuracy and high-quality service. Independent thinker and problem-solver with the ability to juggle multiple inquiries and adapt to changing needs. Professional, composed, and customer-focused-even under pressure. Self-directed, motivated, and driven to go the extra mile to support Members and Navy Mutual's mission.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Customer Service Representative - Virginia Beach, VA Salary: $20.65 - $25.81 per hour / $41,609.75 - $52,007.15 annually *pay is commensurate to experience* When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Virginia Beach, VA office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You'll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk. Salary: Salary: $20.65 - $25.81 per hour / $41,609.75 - $52,007.15 annually *pay is commensurate to experience* Increase your earning potential! 10% evening differential for applicable shifts 20% weekend differential for applicable shifts Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%! Qualifications & Skills: 12+ months of contact center or customer facing service experience required (preferred) Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction Ability to work and grow in a fast-paced, high-volume call center environment Willingness to learn new skills and ability to adjust to changes quickly Open to feedback to support your performance and development Solid computer and multi-tasking skills Minimum of high school diploma or equivalent Education/Certifications: A bachelor's degree or higher (preferred) Active Personal Lines or P&C license (preferred) #geico400 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. CUSTOMER SERVICE REPRESENTATIVE One Geico Blvd. Fredericksburg, VA 22412 Salary: $ 23.33 per hour / $47,009.95 annually Onsite/In Office position When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Fredericksburg, VA office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You'll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%! Increase your earning potential! 10% evening differential for applicable shifts 20% weekend differential for applicable shifts Qualifications & Skills: Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction An effective communicator who understands the importance of listening and being empathetic Ability to work and grow in a fast-paced, high-volume call center environment Willingness to learn new skills and ability to adjust to changes quickly Open to feedback to support your performance and development Solid computer and multi-tasking skills Minimum of high school diploma or equivalent #geico300 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Job DescriptionDescription: POSITION MISSION: Provide high quality customer service through accurate, timely, and professional responses relative to researching and answering billing, payment and policy questions, providing coverage advice and premium change pricing, and processing policy changes. Assess customer needs, service insurance policies, collect confidential client information, prepare reports and maintain records. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Promote products and company positively, answering customer questions and addressing concerns Communicate information, clearly and effectively, about policies and answer questions relating to coverage and premiums to customers managing expectations both via phone and email with a proactive approach Respond to in-person, phone and written requests for information, providing accurate, timely and responsive assistance to customers and agents. Data Entry for new business quotes, policy changes, and assign incoming email, mail, fax and voice messages to the correct agency team member Communicate with customers, agents, and company personnel to secure information necessary to resolve inquiries and explain policy change, billing, cancellation and reinstatement procedures. Develop and provide in-force policy change quotes for agents Research and resolve questions and concerns raised by customers Process daily downloads, incoming payments, endorsements, renewals, send Auto ID cards, mortgagee requests, and various other customer requests Handle basic billing questions (where to pay, who to pay, what to pay) and pass any higher-level questions to a Customer Experience Agent Document all conversations and interactions with customers, carriers and agents in AMS360 agency management system to support account sales, service and renewal cycle for follow up communication Schedule annual coverage review meetings with customers for agents Contact leads and schedule appointments for agents to present policies, quotes, and coverages OTHER DUTIES Assist in creating/maintaining prospective client lists from various sources Other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Familiarity with all types of insurance policies (automobile, property, Agribusiness - a plus, etc.), with a working knowledge of the insurance industry. Proactively learn and grow knowledge of insurance coverage and carrier appetite. Experience with using AMS 360 policy administration system or similar policy administration system. Ability to understand generated sales reports. Demonstrated ability to communicate, present, influence and sell effectively. Experience in delivering and maintaining client-focused solutions. Ability to work independently as well as support other team members. Organized with strong attention to detail and accuracy; utilizes time and available resources effectively with ability to handle multiple priorities and deadlines simultaneously and effectively. Continuously builds knowledge and skills connected with new developments in customer service, technology, and insurance products and services. Obtain and/or maintain Virginia property and casualty insurance license. COMPETENCIES: Critical thinking Detail oriented Strong work ethic Relationship building Strong organizational/time management skills Oral and written communication skills Customer-Service Oriented QUALIFICATIONS: Minimum high school diploma, GED, or equivalent. 1+ years of demonstrated success in an insurance call center or independent agency environment. Personal Lines insurance experience strongly preferred. CISR, CPIA or similar designation(s) preferred. Knowledge of Farm, Agribusiness, or Commercial underwriting experience helpful. Current Virginia Property and Casualty License REQUIRED. Proficient in Microsoft Office (Word, Excel, Teams) PHYSICAL DEMANDS: Position operates in a professional office environment and routinely uses standard office and mobile equipment such as computers, phones, and photocopiers. Position may require traveling to attending both internal and external meetings, attending conferences and other training events Requirements:

POSITION MISSION: Provide high quality customer service through accurate, timely, and professional responses relative to researching and answering billing, payment and policy questions, providing coverage advice and premium change pricing, and processing policy changes. Assess customer needs, service insurance policies, collect confidential client information, prepare reports and maintain records. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Promote products and company positively, answering customer questions and addressing concerns Communicate information, clearly and effectively, about policies and answer questions relating to coverage and premiums to customers managing expectations both via phone and email with a proactive approach Respond to in-person, phone and written requests for information, providing accurate, timely and responsive assistance to customers and agents. Data Entry for new business quotes, policy changes, and assign incoming email, mail, fax and voice messages to the correct agency team member Communicate with customers, agents, and company personnel to secure information necessary to resolve inquiries and explain policy change, billing, cancellation and reinstatement procedures. Develop and provide in-force policy change quotes for agents Research and resolve questions and concerns raised by customers Process daily downloads, incoming payments, endorsements, renewals, send Auto ID cards, mortgagee requests, and various other customer requests Handle basic billing questions (where to pay, who to pay, what to pay) and pass any higher-level questions to a Customer Experience Agent Document all conversations and interactions with customers, carriers and agents in AMS360 agency management system to support account sales, service and renewal cycle for follow up communication Schedule annual coverage review meetings with customers for agents Contact leads and schedule appointments for agents to present policies, quotes, and coverages OTHER DUTIES Assist in creating/maintaining prospective client lists from various sources Other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Familiarity with all types of insurance policies (automobile, property, Agribusiness - a plus, etc.), with a working knowledge of the insurance industry. Proactively learn and grow knowledge of insurance coverage and carrier appetite. Experience with using AMS 360 policy administration system or similar policy administration system. Ability to understand generated sales reports. Demonstrated ability to communicate, present, influence and sell effectively. Experience in delivering and maintaining client-focused solutions. Ability to work independently as well as support other team members. Organized with strong attention to detail and accuracy; utilizes time and available resources effectively with ability to handle multiple priorities and deadlines simultaneously and effectively. Continuously builds knowledge and skills connected with new developments in customer service, technology, and insurance products and services. Obtain and/or maintain Virginia property and casualty insurance license. COMPETENCIES: Critical thinking Detail oriented Strong work ethic Relationship building Strong organizational/time management skills Oral and written communication skills Customer-Service Oriented QUALIFICATIONS: Minimum high school diploma, GED, or equivalent. 1+ years of demonstrated success in an insurance call center or independent agency environment. Personal Lines insurance experience strongly preferred. CISR, CPIA or similar designation(s) preferred. Knowledge of Farm, Agribusiness, or Commercial underwriting experience helpful. Current Virginia Property and Casualty License REQUIRED. Proficient in Microsoft Office (Word, Excel, Teams) PHYSICAL DEMANDS: Position operates in a professional office environment and routinely uses standard office and mobile equipment such as computers, phones, and photocopiers. Position may require traveling to attending both internal and external meetings, attending conferences and other training events

Recognized nationally as a Top Workplace and Top 100 US Insurance Agency! Since 1960, Robertson Ryan Insurance has provided comprehensive solutions across Business, Benefits, and Personal Insurance. We proudly serve over 70,000 clients, from small businesses to major national accounts across various industries. With a team of more than 526 professionals and partnerships with over 150 insurance companies, we are the 44th largest Property & Casualty Insurance Agency according to the Insurance Journal. Our dynamic and enjoyable culture is a cornerstone of our success, with many team members having been with us for over a decade. It's an exciting time to join our growing firm! Customer Service Representative (Trainee): As a Customer Service Representative in Commercial or Personal Lines, you will have the primary responsibility of managing customers' service needs. In this role, you will work with the account manager, prepare proposals, answer incoming phone calls, greet and direct insurance office visitors, enter change requests and endorsements, and maintain our agency management system with current information. This is an onsite position in our Crivitz, WI office. Responsibilities of a CSR (Trainee): Commercial and Personal Lines policy information collection Distribute quotes to prospective customers and current customers with follow up to answer questions. Maintain document retention and document uploads, as needed per carriers. Assist clients with making coverage changes and complete all service requests for clients. Provide billing support to customers. Understand and discuss coverages with clients. Develop good working relationships with the underwriters. Ensure that client issues are efficiently handled with resolution. Email personal policy documents, as needed. Answer office phone, assist customer thoroughly and direct call to appropriate person, if needed. Establish and preserve a solid business rapport with clients. Maintain accuracy in agency management system, quoting system, and carrier systems. Additional office projects, as needed. Required Qualifications (within 6 months of hire): Willing to train the right candidate with excellent customer service and must be willing to get a Property & Casualty Insurance License within 6 months of hire. Must be willing to work full or part-time in office at our Crivitz, WI location. Requirements of a CSR (Trainee): Ability to operate various computer programs (Microsoft Office Suite, Google Suite, etc.) Demonstrate excellent oral and written communication skills. Excellent organizational skills and strong problem-solving skills. Ability to prioritize and handle multiple tasks independently. Exceptional customer service experience and skills. EEO/AA Statement: Robertson Ryan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Attention to all Recruiting Agencies: Recruitment at RRI works on a direct sourcing model. We will contact agencies directly if needed. RRI is not responsible for any related fees for resumes submitted to job postings, our employees or any other part of our company.

PRIMARY ROLE Day-to-day maintenance of Commercial Accounts and support to Account Managers. Including but not limited to: Processing of endorsements Distribution of policy documents Processing of any renewals as assigned Overall support to Account Manager Supports and incorporates company mission and core values into daily activities Works as a team member to achieve department goals and overall company goals Consistently reports to work on time and prepared to preform duties of position QUALIFICATIONS & EDUCATION Appropriate state license(s). Minimum 3 years' insurance brokerage or equivalent experience. Completion of insurance designation (s) preferred. Two-year associate college degree required; four-year college degree preferred Knowledge of all lines of commercial insurance Thorough knowledge of brokerage operations including procedures, commercial lines endorsement processing, agency management system, and applicable insurance laws/codes Experience and expertise in operating in electronic environment; excellent automation skills, including MIS, Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems Familiarity with risk assessment and risk management techniques Excellent time management, organizational and verbal and written communication skills High degree of self-motivation and self-direction Possesses a supportive and responsive manner with internal and external customers Has the ability to perform multiple tasks in complex working environment accurately and efficiently DUTIES Support Account Managers through servicing of existing customers Receive, Review, and Process policy change requests as received Receive, Review, and Process any renewals as assigned Maintain MIS client files and ensure proper documentation, by processing all policies, endorsement changes, invoices, certificates of insurance, documentation, activities, etc., according to agency procedures, and within agency timelines as assigned Respond to client inquiries, incoming e-mail, mail, and company requests in accordance with agency guidelines Review all items to be processed, to insure items were received as ordered. Prepare billing following agency's credit and collections policies Participate in courses for insurance/sales skills. Maintain current knowledge of underwriting requirements of carriers. Keep current with industry trends by reading appropriate journals and company bulletins Participate in any special projects at management's request All additional duties as assigned

Job DescriptionBenefits: Identity theft Protection 401(k) matching Competitive salary Dental insurance Paid time off Vision insurance A Licensed Personal Lines Customer Service Representative at Midwest Select Insurance Group, LLC (MSIG) is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow associates while conducting specific service and marketing activities. Responsibilities Work with agency producers to place new personal lines business. Provide service to existing clients related to updating policies, providing quotes, taking payments, claims support, answering questions, and providing documentation. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Qualifications Hold a property and casualty insurance license in the state of Wisconsin. Demonstrate a strong willingness to learn and become an expert in your craft. Understand insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills, as well as excellent math and reading skills to perform calculations. Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Job Description We are currently seeking to fulfill a full-time Customer Service Agent position. As a CSA, you will be responsible for providing exceptional customer service to our existing clients, processing policy change requests, explaining product features and benefits with in-depth product knowledge while providing value and problem solving! The successful candidate should have a great attitude, strong work ethic, excellent interpersonal and communication skills, good organizational skills, strong attention to detail and demonstrated strong PC skills including Word, Excel, and Outlook knowledge. *Must Have Valid Property & Casualty Virginia Insurance License *AMS360 experience preferred Salary to commensurate with experience