Customer Service Representative jobs at West Virginia Farm Bureau - 164 jobs
Insurance Sales CSR - Rocky Mount. VA
Virginia Farm Bureau 3.3
Customer service representative job at West Virginia Farm Bureau
Our Franklin County Farm Bureau Branch Office in Rocky Mount, VA has an excellent Full-Time opportunity available for a career oriented, customer-focused individual.
The CustomerServiceRepresentative/ Member Service Specialist is responsible for:
Providing assistance to the county insurance staff in the solicitation, processing and servicing of our insurance products.
Working with our County Board of Directors
Promoting Farm Bureau Bank
Assist individuals/ members with health insurance needs
Qualifications include:
Previous administrative support experience
Outstanding technical skills, including MS Office applications
Effective verbal & written communication
Strong customerservice skills and a positive attitude.
Property & Casualty license (within 6 months of hire) Paid for by company
Life & Health license (within 6 months of hire) Paid for by company
Previous insurance experience preferred
Outside/Inside sales experience a plus!
This is a W-2 position only
Benefits:
Paid training for both licensing and standard sales training
Ongoing development and support in all roles
Medical and dental insurance on your first day of work
Additional perks such as gym membership discounts for field employees, Legal Shield resources and flexible spending account
401k with 6 percent company match
20 days of Paid Time off (PTO) each year
For more information, visit us online at ************
$26k-34k yearly est. 60d+ ago
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Work from Home - Full Time - Data Entry - $45 per hour
GL Inc. 4.1
Scranton, PA jobs
We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.
$28k-33k yearly est. 60d+ ago
Psychological Services Associate 1 (Local Government) - Somerset County MH/ID
Commonwealth of Pennsylvania 3.9
Somerset, PA jobs
NOTE: THIS IS A REPOSTING OF (CS-2025-38689-L0771). IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM DECEMBER 19, 2025 TO JANUARY 1, 2026, YOU CANNOT SUBMIT A NEW APPLICATION.
Thank you for checking out our position! Our vision is for every person and family that we serve to have a network of family, friends, advocates, and supportive services to live a full and productive life in our community. Learn more about us at ************
This opportunity is for a Therapist to provide counseling services in an Outpatient Program to individuals of all ages. Under the guidance of a supervisor, this Therapist will establish a written goal-specific treatment plan and serve as a resource as well as collaborate and consult with colleagues, community individuals, or agencies to assist in providing the highest quality of services. This position may also provide outpatient group therapy, adult mobile mental health services, and School Based Counseling services. School Therapists work on site in schools to assess student needs, provide consultation and education to school personnel, as well as make referrals.
Full-time positions include excellent benefits such as healthcare coverage, pension plan, student loan reimbursement program, flexible spending account, and paid holidays. We encourage work/life balance with a hybrid of remote and on-site work schedules for some positions. We are a family friendly agency with paid time off, paid sick time, employee assistance program, and family medical leave.
Apply today to join us in serving the community!
DESCRIPTION OF WORK
This Psychological Services Associate will provide outpatient services in the Somerset County Outpatient Program which includes the School Based Counseling Program and Outpatient group therapy sessions. This position may also serve as a therapist for Adult Mobile Mental Health Services.
Under the guidance of the supervisor, Outpatient Services duties include:
Providing individual therapy, family therapy, couples counseling, and group counseling to people of all ages utilizing various professional techniques
Collaborating with each client and documenting within the Electronic Medical Record (EMR) a strengths-based, goal-specific treatment plan
Performing Therapy Diagnostic Evaluations in order to enroll clientele in counseling and psychiatric services as well as to assess areas of need that might be effectively addressed by other mental health programs and services
Making medically necessary referrals to other programs as warranted
Coordinating care with other staff in order to assure the highest quality of services and to facilitate appropriate referrals
As needed, coordinating care with the Crisis Intervention staff in an effort facilitate crisis assessments related to voluntary hospitalizations when necessary
Attending meetings, participating in staff development trainings, and assisting with presentations/trainings to community organizations as needed
Under the guidance of the supervisor, School Based Counseling duties include:
Providing group, individual, and play therapy to children and adolescents in the school
Formulating treatment plans and maintaining consumer records
Providing consultation and education to school personnel, community individuals, and agencies relating to mental health issues and resources
Completing on-site school mental health assessments and intakes for students identified by the school
Assessing student needs and completing appropriate referrals
Coordinating with Crisis Intervention staff in handling mental health emergencies in schools
Under the guidance of the supervisor, Outpatient Group Therapy duties include:
Providing outpatient group therapy sessions to clientele in 60-90 minutes sessions focusing on topics that promote self-care, self-management, and self-recovery
Completing progress notes, treatment plans, assessments, coordination of care notes as required
Under the guidance of the supervisor, Adult Mobile Mental Health Services duties include:
Serving as primary therapist providing services in consumer homes
Providing individual, martial, and family therapy utilizing diversified professional techniques
Establishing a written goal-specific treatment plan and completing up to date clinical notes in the chart
At times, coverage may be required in Bedford County.
Work Schedule and Additional Information:
This position reports to the DBHS Office for work.
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Hours must be adjusted as needed based upon consumer requests for evening appointments.
On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands, or in the event of an emergency.
New staff will be on probation for 6 months.
New staff may be eligible for a hybrid of on-site and remote work after 3-months of employment.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
A master's degree in psychology or a closely related field.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Other Requirements:
PA residency requirement is currently waived for this title.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation.
This position falls under the provisions of the Older Adult Protective Services Act.
Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
$41k-59k yearly est. 2d ago
Psychological Services Associate 2 (Local Government) - Somerset County MH/ID
Commonwealth of Pennsylvania 3.9
Somerset, PA jobs
NOTE: THIS IS A REPOSTING OF (CS-2025-38687-L0772). IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM DECEMBER 19, 2025 TO JANUARY 1, 2026, YOU CANNOT SUBMIT A NEW APPLICATION.
Thank you for checking out our position! At Somerset Developmental & Behavioral Health Services (DBHS), our vision is for every person and family that we serve to have a network of family, friends, advocates, and supportive services to live a full and productive life in our community. Learn more about us at ************
This exciting opportunity is for a Therapist to provide counseling services in an Outpatient Program to individuals of all ages. Work involves establishing written goal-specific treatment plans, serving as a resource, and collaborating on mental health cases by consulting with colleagues, community individuals, or agencies on cases to assist in providing the highest quality of services. This position may also provide outpatient group therapy, adult mobile mental health services, and school based counseling services. School Therapists work on-site in schools to assess student needs, provide consultation and education to school personnel, and make referrals.
Our full-time positions include excellent benefits such as healthcare coverages, pension plans, student loan reimbursement programs, flexible spending accounts, and paid holidays. We encourage a work/life balance with a hybrid of remote and on-site work schedules for some positions. We pride ourselves on being a family friendly agency with paid time off, paid sick time, employee assistance program, and family medical leave.
Apply today to join us in serving the community!
DESCRIPTION OF WORK
This professional therapist position provides outpatient services in the Somerset County Outpatient Program which includes the School-Based Counseling Program and Outpatient Group Therapy sessions. This position may also serve as a therapist for Adult Mobile Mental Health Services.
Outpatient Services duties involve:
Providing individual therapy, family therapy, couples counseling, and group counseling to people of all ages utilizing various professional techniques
Collaborating with each client and documenting within the Electronic Medical Record (EMR), a strengths-based, goal-specific treatment plan
Performing therapy diagnostic evaluations in order to enroll clientele in counseling and psychiatric services as well as to assess areas of need that might be effectively addressed by other mental health programs and services
Making medically necessary referrals to other programs as warranted
Coordinating care with other staff in order to assure the highest quality of services and to facilitate appropriate referrals
Coordinating care with the Crisis Intervention staff in an effort facilitate crisis assessments related to voluntary hospitalizations when necessary
Attending meetings, participating in staff development trainings, and assisting with presentations and trainings to community organizations as needed
School Based Counseling duties involve:
Providing group, individual, and play therapy to children and adolescents in the school
Formulating treatment plans and maintaining consumer records
Providing consultation and education to school personnel, community individuals, and agencies relating to mental health issues and resources
Completing on-site school mental health assessments and intakes for students identified by the school
Assessing student needs and completing appropriate referrals
Coordinating with Crisis Intervention staff in handling mental health emergencies in schools
Outpatient Group Therapy duties involve:
Providing outpatient group therapy sessions to clientele in 60-90 minutes sessions focusing on topics that promote self-care, self-management, and self-recovery
Completing progress notes, treatment plans, assessments, and coordination of care notes as required
Adult Mobile Mental Health Services duties involve:
Serving as primary therapist providing services in consumer homes
Providing individual, martial, and family therapy utilizing diversified professional techniques
Establishing a written goal-specific treatment plan and completing up to date clinical notes in the chart
At times, you may also be responsible for providing coverage in Bedford County.
Work Schedule and Additional Information:
This position reports to the DBHS Office for work.
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Hours must be adjusted as needed based upon consumer requests for evening appointments.
On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands, or in the event of an emergency.
New staff will be on probation for 6 months.
New staff may be eligible for a hybrid of on-site and remote work after three months of employment.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year of experience as a Psychological Services Associate 1; or
One year of professional experience in psychological services work; and a master's degree in psychology or a closely related field.
Other Requirements:
PA residency requirement is currently waived for this title.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation.
This position falls under the provisions of the Older Adult Protective Services Act.
Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Are you ready to make a real difference where it matters most? Join the Psychology Department at the State Correctional Institution (SCI) at Mercer and utilize your mental health expertise to create genuine, lasting change within the correctional system. In this role, you will have an opportunity to help individuals address their core psychological needs and work toward successful rehabilitation. Launch your rewarding career with the Department of Corrections (DOC)-apply today!
DESCRIPTION OF WORK
As a Psychological Services Associate, you will have a vital role in providing mental health services to incarcerated individuals at SCI Mercer. Your responsibilities will include evaluating and diagnosing inmates in collaboration with a Licensed Psychologist Manager, in addition to delivering counseling and psychotherapy services. You will also partner with other health care professionals to develop treatment plans and interventions for the incarcerated population's mental health and emotional needs. Additionally, you may administer psychological and intelligence tests under the supervision of a Licensed Psychologist Manager. Your work will involve facilitating mental health treatment and crisis-related services for individuals of the correctional facility.
Work Schedule and Additional Information:
Full-time employment, 40 hours per week
Work hours are 10:00 AM to 6:30 PM, Monday - Friday, with a 30-minute lunch.
This position is eligible for full retirement benefits at age 50 or 55.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
Additional pay will be considered for those who currently possess or obtain licensure as a Social Worker, Clinical Social Worker, or Professional Counselor issued by the Pennsylvania State Board of Social Workers, Marriage and Family Therapist and Professional Counselors. Documentation will need to be provided at interview to receive additional pay consideration.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
A Master's degree in psychology or a closely related field, which includes fifteen graduate level credits in psychology, counseling, educational counseling, rehabilitation, human development, learning, or motivation.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credits.
Other Requirements:
Successful completion of basic training in Elizabethtown, PA is required.
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
Legal Requirement:
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
$42k-60k yearly est. 3d ago
Psychological Services Associate 2 (Local Government) - Bedford County MH/ID
Commonwealth of Pennsylvania 3.9
Bedford, PA jobs
Thank you for checking out our position! At Bedford Developmental & Behavioral Health Services (DBHS), our vision is for every person and family that we serve to have a network of family, friends, advocates, and supportive services to live a full and productive life in our community. Learn more about us at ************
This exciting opportunity is for a Therapist to provide counseling services in an Outpatient Program to individuals of all ages. Work involves establishing written goal-specific treatment plans, serving as a resource, and collaborating on mental health cases by consulting with colleagues, community individuals, or agencies on cases to assist in providing the highest quality of services. This position may also provide outpatient group therapy, adult mobile mental health services, and school based counseling services. School Therapists work on-site in schools to assess student needs, provide consultation and education to school personnel, and make referrals.
Our full-time positions include excellent benefits such as healthcare coverages, pension plans, student loan reimbursement programs, flexible spending accounts, and paid holidays. We encourage a work/life balance with a hybrid of remote and on-site work schedules for some positions. We pride ourselves on being a family friendly agency with paid time off, paid sick time, employee assistance program, and family medical leave.
Apply today to join us in serving the community!
DESCRIPTION OF WORK
This professional therapist position provides outpatient services in the Bedford County Outpatient Program which includes the School-Based Counseling Program and Outpatient Group Therapy sessions. This position may also serve as a therapist for Adult Mobile Mental Health Services.
Outpatient Services duties involve:
Providing individual therapy, family therapy, couples counseling, and group counseling to people of all ages utilizing various professional techniques
Collaborating with each client and documenting within the Electronic Medical Record (EMR), a strengths-based, goal-specific treatment plan
Performing therapy diagnostic evaluations in order to enroll clientele in counseling and psychiatric services as well as to assess areas of need that might be effectively addressed by other mental health programs and services
Making medically necessary referrals to other programs as warranted
Coordinating care with other staff in order to assure the highest quality of services and to facilitate appropriate referrals
Coordinating care with the Crisis Intervention staff in an effort facilitate crisis assessments related to voluntary hospitalizations when necessary
Attending meetings, participating in staff development trainings, and assisting with presentations and trainings to community organizations as needed
School Based Counseling duties involve:
Providing group, individual, and play therapy to children and adolescents in the school
Formulating treatment plans and maintaining consumer records
Providing consultation and education to school personnel, community individuals, and agencies relating to mental health issues and resources
Completing on-site school mental health assessments and intakes for students identified by the school
Assessing student needs and completing appropriate referrals
Coordinating with Crisis Intervention staff in handling mental health emergencies in schools
Outpatient Group Therapy duties involve:
Providing outpatient group therapy sessions to clientele in 60-90 minutes sessions focusing on topics that promote self-care, self-management, and self-recovery
Completing progress notes, treatment plans, assessments, and coordination of care notes as required
Adult Mobile Mental Health Services duties involve:
Serving as primary therapist providing services in consumer homes
Providing individual, martial, and family therapy utilizing diversified professional techniques
Establishing a written goal-specific treatment plan and completing up to date clinical notes in the chart
Work Schedule and Additional Information:
This position reports to the DBHS Office for work.
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Hours must be adjusted as needed based upon consumer requests for evening appointments.
On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands, or in the event of an emergency.
New staff will be on probation for 6 months.
New staff may be eligible for a hybrid of on-site and remote work after three months of employment.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year of experience as a Psychological Services Associate 1; or
One year of professional experience in psychological services work; and a master's degree in psychology or a closely related field.
Other Requirements:
PA residency requirement is currently waived for this title.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation.
This position falls under the provisions of the Older Adult Protective Services Act.
Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
$41k-59k yearly est. 2d ago
Psychological Services Associate 1 (Local Government) - Bedford County MH/ID
Commonwealth of Pennsylvania 3.9
Bedford, PA jobs
NOTE: THIS IS A REPOSTING OF (CS-2025-38683-L0771). IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM DECEMBER 18, 2025 TO DECEMBER 31, 2025, YOU CANNOT SUBMIT A NEW APPLICATION.
Thank you for checking out our position! Our vision is for every person and family that we serve to have a network of family, friends, advocates, and supportive services to live a full and productive life in our community. Learn more about us at ************
This opportunity is for a Therapist to provide counseling services in an Outpatient Program to individuals of all ages. Under the guidance of a supervisor, this Therapist will establish a written goal-specific treatment plan and serve as a resource as well as collaborate and consult with colleagues, community individuals, or agencies to assist in providing the highest quality of services. This position may also provide outpatient group therapy, adult mobile mental health services, and School Based Counseling services. School Therapists work on site in schools to assess student needs, provide consultation and education to school personnel, as well as make referrals.
Full-time positions include excellent benefits such as healthcare coverage, pension plan, student loan reimbursement program, flexible spending account, and paid holidays. We encourage work/life balance with a hybrid of remote and on-site work schedules for some positions. We are a family friendly agency with paid time off, paid sick time, employee assistance program, and family medical leave.
Apply today to join us in serving the community!
DESCRIPTION OF WORK
This Psychological Services Associate will provide outpatient services in the Bedford County Outpatient Program which includes the School Based Counseling Program and Outpatient group therapy sessions. This position may also serve as a therapist for Adult Mobile Mental Health Services.
Under the guidance of the supervisor, Outpatient Services duties include:
Providing individual therapy, family therapy, couples counseling, and group counseling to people of all ages utilizing various professional techniques
Collaborating with each client and documenting within the Electronic Medical Record (EMR) a strengths-based, goal-specific treatment plan
Performing Therapy Diagnostic Evaluations in order to enroll clientele in counseling and psychiatric services as well as to assess areas of need that might be effectively addressed by other mental health programs and services
Making medically necessary referrals to other programs as warranted
Coordinating care with other staff in order to assure the highest quality of services and to facilitate appropriate referrals
As needed, coordinating care with the Crisis Intervention staff in an effort facilitate crisis assessments related to voluntary hospitalizations when necessary
Attending meetings, participating in staff development trainings, and assisting with presentations/trainings to community organizations as needed
Under the guidance of the supervisor, School Based Counseling duties include:
Providing group, individual, and play therapy to children and adolescents in the school
Formulating treatment plans and maintaining consumer records
Providing consultation and education to school personnel, community individuals, and agencies relating to mental health issues and resources
Completing on-site school mental health assessments and intakes for students identified by the school
Assessing student needs and completing appropriate referrals
Coordinating with Crisis Intervention staff in handling mental health emergencies in schools
Under the guidance of the supervisor, Outpatient Group Therapy duties include:
Providing outpatient group therapy sessions to clientele in 60-90 minutes sessions focusing on topics that promote self-care, self-management, and self-recovery
Completing progress notes, treatment plans, assessments, coordination of care notes as required
Under the guidance of the supervisor, Adult Mobile Mental Health Services duties include:
Serving as primary therapist providing services in consumer homes
Providing individual, martial, and family therapy utilizing diversified professional techniques
Establishing a written goal-specific treatment plan and completing up to date clinical notes in the chart
Work Schedule and Additional Information:
This position reports to the DBHS Office for work.
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Hours must be adjusted as needed based upon consumer requests for evening appointments.
On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands, or in the event of an emergency.
New staff will be on probation for 6 months.
New staff may be eligible for a hybrid of on-site and remote work after 3-months of employment.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
A master's degree in psychology or a closely related field.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Other Requirements:
PA residency requirement is currently waived for this title.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation.
This position falls under the provisions of the Older Adult Protective Services Act.
Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
$41k-59k yearly est. 2d ago
Aging Services Specialist
Commonwealth of Pennsylvania 3.9
Harrisburg, PA jobs
Are you looking for an opportunity to serve Pennsylvania's older adult population? The Pennsylvania Department of Aging (PDA), Bureau of Quality Assurance, is seeking an Aging Services Specialist to join our dedicated team. Your work will help us accomplish our vision of a Pennsylvania where older adults are embraced and empowered to live and age with dignity and respect. Apply today and join us in our mission to promote independence, purpose, and well-being in the lives of older adults across the commonwealth.
DESCRIPTION OF WORK
As an Aging Services Specialist, you oversee the 52 Area Agencies on Aging's (AAA's) compliance with the Older Adult Protective Services Act (OAPSA), law, program and documentation standards, Department of Aging policies, and the overall quality of service provided by the AAAs under OAPSA. Work involves maintaining thorough and comprehensive knowledge and understanding of the Protective Services law, regulations, and the Pennsylvania Department of Aging (PDA) policies and procedures. You will be expected to maintain a strong knowledge of the application/system utilized by PDA and the Area Agency on Aging (AAA) to review consumer records and identify areas of non-compliance with statutory and departmental directives. This position routinely serves as the team lead to manage all aspects of the Comprehensive Aging Program Evaluation (CAPE) review. You will have the opportunity to review AAA Performance Improvement Plans (PIPs) submitted as a result of the CAPE review findings and work directly with the AAA to provide assistance and recommendations.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report to the headquarters office in Harrisburg when needed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of professional experience in a human services program conducting human services related research or providing social services to clients, and a bachelor's degree; or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
$38k-46k yearly est. 3d ago
Aging Services Specialist
Commonwealth of Pennsylvania 3.9
Harrisburg, PA jobs
Are you interested in a rewarding career opportunity where you will be an advocate for older Pennsylvanians? The Pennsylvania Department of Aging (PDA), Bureau of Protective Services is eager to welcome an Aging Services Specialist as a vital member to our dedicated staff of professionals. Your diligence in this role will ensure that quality protective services are consistently available to older adults across the commonwealth. Join us in our mission to promote independence, purpose, and well-being in the lives of older adults and apply today!
DESCRIPTION OF WORK
An Aging Services Specialist is a principal liaison between the Pennsylvania Department of Aging (PDA) and the Area Agencies on Aging (AAAs) regarding the administration and implementation of Pennsylvania's Older Adults Protective Services Act (OAPSA). This professional provides technical assistance and guidance to Area Agency on Aging (AAA) policies and procedures and resolves non-compliance issues identified during monitoring reviews. Collaboration with PDA's Bureau of Quality Assurance to deliver technical assistance and training ensures compliance and accurate data collection in PDA's protective services electronic database system.
Additional duties to include but not limited to:
Review and respond to protective services inquiries and complaints from a variety of sources
Develop, implement and review policy, procedure and/or regulations regarding protective services and/or guardianship program areas
Manage the training contract to ensure all deliverables are timely and effectively met
Search and apply for grants and other funding opportunities that involve protective services and associated grants and projects
Assist with grant and contract planning, oversight and management including preparing, submitting, managing deliverables to ensure all steps are completed timely and in accordance with budget and submission of required reports and deadlines
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report to the headquarters office in Harrisburg when needed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of professional experience in a human services program conducting human services related research or providing social services to clients, and a bachelor's degree; or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Are you looking for a fulfilling profession that utilizes your clinical skills and allows you to make a positive difference? Join our team at the State Correctional Institution (SCI) at Phoenix as a Psychological Services Associate and use your expertise to create genuine, lasting change by addressing the core mental health needs of inmates. Your work will help foster personal growth and promote long-term recovery. Launch your career with the Department of Corrections (DOC) and make a meaningful impact in the lives of others-apply today!
DESCRIPTION OF WORK
As a Psychological Services Associate, you will have a vital role in providing mental health services to incarcerated individuals at SCI Phoenix. Your responsibilities will include evaluating and diagnosing inmates in collaboration with a Licensed Psychologist Manager, in addition to delivering counseling and psychotherapy services. You will also partner with other health care professionals to develop treatment plans and interventions for the incarcerated population's mental health and emotional needs. Additionally, you may administer psychological and intelligence tests under the supervision of a Licensed Psychologist Manager. Your work will involve facilitating mental health treatment and crisis-related services for individuals of the correctional facility.
Work Schedule and Additional Information:
Full-time employment, 40 hours per week
Work hours are 8:00 AM to 4:30 PM, Sunday - Thursday, with a 30-minute lunch.
This position is eligible for full retirement benefits at age 50 or 55.
Telework: You will not have the option to telework in this position.
Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $63,301.00 (before taxes).
Additional pay will be considered for those who currently possess or obtain licensure as a Social Worker, Clinical Social Worker, or Professional Counselor issued by the Pennsylvania State Board of Social Workers, Marriage and Family Therapist and Professional Counselors. Documentation will need to be provided at interview to receive additional pay consideration.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
A Master's degree in psychology or a closely related field, which includes fifteen graduate level credits in psychology, counseling, educational counseling, rehabilitation, human development, learning, or motivation.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credits.
Other Requirements:
Successful completion of basic training in Elizabethtown, PA is required.
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
Legal Requirement:
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Are you ready to turn your passion for mental health into lasting change? Join the psychology team at the State Correctional Institution (SCI) at Cambridge Springs and become a catalyst for restoration. By addressing core psychological needs and fostering rehabilitation, you will help individuals rewrite their futures and build a safer community for everyone. Apply today to launch a rewarding career with the Department of Corrections (DOC)!
DESCRIPTION OF WORK
As a Psychological Services Associate, you will have a vital role in providing mental health services to incarcerated individuals at SCI Cambridge Springs. Your responsibilities will include evaluating and diagnosing inmates in collaboration with a Licensed Psychologist Manager, in addition to delivering counseling and psychotherapy services. You will also partner with other health care professionals to develop treatment plans and interventions for the incarcerated population's mental health and emotional needs. Additionally, you may administer psychological and intelligence tests under the supervision of a Licensed Psychologist Manager. Your work will involve facilitating mental health treatment and crisis-related services for individuals of the correctional facility.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment, 40 hours per week
Work hours are 12:00 PM to 8:30 PM, Monday - Friday, with a 30-minute lunch.
This position is eligible for full retirement benefits at age 50 or 55.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
Additional pay will be considered for those who currently possess or obtain licensure as a Social Worker, Clinical Social Worker, or Professional Counselor issued by the Pennsylvania State Board of Social Workers, Marriage and Family Therapist and Professional Counselors. Documentation will need to be provided at interview to receive additional pay consideration.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
A Master's degree in psychology or a closely related field, which includes fifteen graduate level credits in psychology, counseling, educational counseling, rehabilitation, human development, learning, or motivation.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credits.
Other Requirements:
Successful completion of basic training in Elizabethtown, PA is required.
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
Legal Requirement:
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
$43k-60k yearly est. 6d ago
Customer Support Representative (Limited Term Clerical Assistant 2)
Commonwealth of Pennsylvania 3.9
Harrisburg, PA jobs
Do you enjoy working in a fast-paced environment serving the public while providing excellent customerservice? Would you like to help our residents enjoy fishing and boating opportunities while working for a recreational/conservation agency?
If you do, then this might be the job for you! Apply today to join our dedicated team!
DESCRIPTION OF WORK
The Fish and Boat Commission currently have vacancies in the Division of Licensing and Registration for seasonal, full time Customer Support Representatives. Duties of this position include the coverage of the agency's call center to assist the general public in the sales of fishing licenses and permits, boat registration and/or titling application inquiries, and assisting customers and the general public with any other Commission-related inquiries and transferring calls or messages to other Bureaus, as appropriate. Additionally, depending on call volume, you will be assisting with the processing of boat registration and title applications. You are required to answer incoming requests for information about boat registrations and/or boat titles received via mail, telephone, e-mail and/or fax from the general public, boating issuing agents, boat dealers, lien holders (financial institutions or other organizations that perfect a security interest in a boat), and others.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment, 37.5 hours per week.
Work hours are 8:00am to 4:00pm, Monday-Friday, with a 30-minute lunch.
Telework: You will not have the option to telework in this position.
Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $18.46 (before taxes).
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Graduation from high school; or
An equivalent combination of experience and training.
Additional Requirements:
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Become a catalyst for change and make a meaningful impact on the lives of inmates by joining the Department of Corrections (DOC) as a Psychological Services Specialist at the State Correctional Institution (SCI) at Phoenix. In this role, you will provide crucial mental health support and inspire hope within the correctional system. If you are passionate about helping individuals find a path toward healing and successful reintegration, we invite you to apply and join our dedicated team. Elevate your career and make a positive difference in the world through this rewarding and important job opportunity!
DESCRIPTION OF WORK
As a Psychological Services Specialist, you will work closely with inmates to address their mental health needs and help them develop skills to manage their behavior and emotions. You will be leading group counseling sessions on topics such as anger management, relaxation training, and socialization. You will also provide individual therapy to inmates with significant emotional disorders, using appropriate techniques to help them improve and function better in the prison environment. Additionally, your duties will include conducting psychological evaluations and assessments, as well as preparing reports based on test results and recommendations for further treatment. Your work will be crucial in providing inmates with the support and guidance they need to improve their mental well-being and successfully reintegrate into society.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment, 37.5 hours per week
Work hours are 8:00 AM to 4:00 PM, Sunday - Thursday, with a 30-minute lunch.
This position is eligible for full retirement benefits at age 50 or 55.
Telework: You will not have the option to telework in this position.
Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of 67,736.00 (before taxes).
Additional pay will be considered for those who currently possess or obtain licensure as a Social Worker, Clinical Social Worker, or Professional Counselor issued by the Pennsylvania State Board of Social Workers, Marriage and Family Therapist and Professional Counselors. Documentation will need to be provided at interview to receive additional pay consideration.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years as a Psychological Services Associate Corrections; or
A Master's degree in psychology or a closely related field which includes fifteen graduate level credits in psychology; and two years of experience in the field of psychology under the direct supervision of a licensed psychologist.
Other Requirements:
Successful completion of basic training in Elizabethtown, PA is required.
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
Legal Requirement:
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
$39k-46k yearly est. 3d ago
Human Services Licensing Representative
Commonwealth of Pennsylvania 3.9
Harrisburg, PA jobs
Begin an exciting, new opportunity with the Department of Human Services! We are seeking a motivated and detail-oriented individual to join our team as a Human Services Licensing Representative. In this role, you will work with our staff in the Bureau of Human Services Licensing to conduct inspections and investigations of personal care homes and assisted living residences. If you are ready to start a rewarding career and utilize your experience gathering and analyzing social services information, apply today!
DESCRIPTION OF WORK
In this position, you will be responsible for conducting inspections for the purpose of enforcing state laws governing the licensing of personal care homes and assisted living residences within the Northeast Region. The region includes Berks, Bradford, Cameron, Carbon, Clinton, Centre, Columbia, Lackawanna, Lehigh, Luzerne, Lycoming, Monroe, Montour, Northampton, Northumberland, Pike, Potter, Schuylkill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, and Wyoming counties.
Your work will involve interviewing home and residence residents and staff, medical professionals, and law enforcement officials to gather information and reviewing documents generated by the homes and residences, human services and law enforcement agencies, and medical facilities. You will plan and direct licensing inspections in collaboration with supervisory staff and other licensing representatives. Some of your duties will also include preparing licensing packets and maintaining a working knowledge of state laws and regulations, policies and procedures, and management directives related to licensing. Additionally, you will recommend license and enforcement action based on inspection findings and professional judgment.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment
Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
Travel is required.
This position is home headquartered. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of professional experience gathering and analyzing information in a social service or law enforcement program, and a bachelor's degree; or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must reside in or be willing to relocate to the Northeast Region (which includes Berks, Bradford, Cameron, Carbon, Clinton, Centre, Columbia, Lackawanna, Lehigh, Luzerne, Lycoming, Monroe, Montour, Northampton, Northumberland, Pike, Potter, Schuylkill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, and Wyoming counties) by the time of hire.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
$32k-38k yearly est. 3d ago
Call Center Representative (Medical Office)
Community Health Center of The North Country 3.9
Canton, NY jobs
Reports to: Practice Manager
Rate of pay: $18.39 per hour; paid biweekly
Work schedule: Schedule will vary within business hours of 6:30 a.m. - 6:00 p.m. Monday - Thursday and 6:30 a.m. - 5:00 p.m. on Friday. No nights, weekends, or major holidays.
Please note that this is a per diem position, meaning the number of scheduled hours may vary week-to-week and the position is not benefit-eligible. Position may become full-time, benefit-eligible in the future for the right candidate.
Position Summary: The Call Center Representative (CCR) shall answer incoming calls and messages to Agency health centers and assist patients, providers, and the community. This position shall provide support to our patients and resolve questions and inquiries in a professional, courteous manner.
Primary Responsibilities:
Promptly and professionally answers incoming telephone calls, eCW messages, and Patient Portal inquiries.
Manages and routes calls appropriately in a fast-paced environment and within established call timeframes.
Schedules appointments for providers utilizing scheduling protocols.
Answers general patient inquiries and questions about patient's insurance, co-payments, and sliding fee scale.
Provides superior customerservice and a positive experience to patients, providers, and the community.
Ensures knowledge of health center workflows and the Agency's services and can communicate advantages and overcome objections professionally.
Ability to converse with patients while entering appropriate information into Agency systems and software.
Documents patient communications and actions taken on their behalf in the electronic health record thoroughly and accurately.
Confirms patient appointments via outbound calls as needed.
Serves as a liaison between care providers and patients to ensure that patients can access medical services, medications, and other crucial aspects of health care promptly.
Follows all procedures to prioritize patient needs with provider availability.
Utilizes appropriate means of communication to serve our patients' needs with the required staff, i.e., appointment, telephone encounter, or message.
Responds to all emergency calls according to established procedures.
Maintains patient confidentiality at all times following HIPAA and CHCNC guidelines.
Demonstrates ability to know when to request supervisor or additional support to meet the needs of patients, providers, and the community.
Participates in special customerservice projects intended to engage further or provide general education about the services offered at Agency locations.
Identifies and increases scheduled appointments and enrollment of new patients.
Performs other duties as requested by Supervisor and/or Manager.
Requirements
High School Diploma or GED required. Associate's degree preferred.
One year of customerservice experience is required.
One-year call center and/or medical/dental office experience preferred.
Written and verbal fluency in the English language is required.
Excellent active listening skills and telephone etiquette are required.
Ability to effectively communicate verbally and in writing.
Maintaining professionalism and confidentiality in dealing with patient information and/or issues.
Proficient in computer use and experience with MS Office applications, including Excel.
Excellent organizational and information management skills.
Ability to multitask and work in a fast-paced environment.
Ability to maintain good working relationships with others.
Ability to function well in a culturally sensitive manner within this Agency's philosophy and mission.
Sedentary work (ability to lift and carry up to 10 lbs).
Ability to sit for long periods.
Ability to talk and hear clearly.
Ability to tolerate extensive exposure to computer monitor/screen.
Ability to tolerate extensive use of computer keyboard.
Salary Description $18.39/hour
$18.4 hourly 8d ago
Customer Service Representative
JP McHale Pest Management 3.8
Buchanan, NY jobs
Call Center - CustomerServiceRepresentative
Pay Range: $21 - $23 / hr (depending on experience) JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company.
Qualifications for Call Center Representative:
Exceptional customerservice and phone skills
Excellent communication skills
Ability to multitask in a fast-paced call center environment.
Strong attention to detail with problem-solving capabilities
Strong listening skills
Ability to achieve our call center goals.
Proficient at typing & comfortable with computers
Responsibilities of the Call Center Representative:
Answer inbound customer calls in a fast-paced environment.
Empathize & understand customer's urgent need for service.
Create Tickets and Schedule the customer's appointment.
Answer customer questions and provide service information.
Communicate with customers via chat or email.
Coordinate and communicate with other internal departments.
Be prepared to complete other duties delegated on an as-needed basis.
No Pest Control Experience Needed-
We will train you!
Benefits- Enrollment Eligibility Begins the 1st Month Following the Date of Hire
Paid Holidays
Paid Sick Time & Vacation
Dental Insurance
Vision Insurance
Medical Insurance
401 (k) Matching
At Anticimex, we are driven by our Purpose:
To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions
$21-23 hourly Auto-Apply 60d+ ago
Customer Service Representative
Opus Inspection 4.4
Lorton, VA jobs
CustomerServiceRepresentative
Compensation: $18-20/hr, benefits offered including Health, Dental, and Vision.
Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus' technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.
Duties & Responsibilities:
Serves as the point of contact for customers, handles inquiries, comments, and service requests. Responsible for providing information about products, services, and resolving issues. Ensure customer satisfaction by delivering timely and effective support.
Answer phones, check voicemail, forward calls as needed, and take messages
Direct guests, route deliveries, and courier services
Upload data and provide tracking information on documents and logs
Enters schedule into LCAMS & VATraffic websites
Process payments for walk-ins and mailed redemptions
Conduct the monthly Constant Contact marketing email campaigns
Proctor exams for Licensed Emissions Inspectors (LEI) and Certified Repair Technicians (CRT)
Responsible for creating and mailing IDs to inspectors who pass their LEI and CRT exams
Ensure LEI test dates by adding dates for the next month
Assists customers with questions/information about obtaining a license to become an inspector
Handling customer inquiries regarding Rapidpass via phone, in-person, and emails, such as questions and concerns, processing payments, and locating sites.
Assists potential customers interested in the emissions program by providing information such as pricing of leasing equipment, warranty, and the sign-up process.
Create and dispatch service requests to Field Service Reps
Responsible for A/R collections via phone, email, and processing payments.
Pack, unpack, and process shipments
Work closely with all Opus Inspection departments to improve the level of service to the customer.
Performs customerservice-oriented duties as assigned to include tag editing
$18-20 hourly 1d ago
Customer Service Representative
Opus Inspection 4.4
Cohoes, NY jobs
Serves as the point of contact for customers, handles inquiries, comments, and service requests. Responsible for
providing information about products, services, and resolving issues. Ensure customer satisfaction by delivering timely
and effective support.
Job Duties
• Make outbound calls, answer phones, check voicemail, forward calls as needed, and take messages
• Direct guests, route calls as needed
• Upload data and provide tracking information on documents and logs
• Assist customers with questions/information requested
• Work closely with all Opus Inspection departments to improve the level of service to the customer.
• Performs customerservice-oriented duties as assigned
Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service
industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle
Inspection through innovative technologies, customer focus and operational excellence. Opus' technologies and services
help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle
Information Databases, and developing differentiated solutions for remote vehicle monitoring.
$31k-38k yearly est. 1d ago
Customer Service Representative
Prince William County Service Authority 4.3
Virginia jobs
Provide customerservice support by answering calls in the high-volume CustomerService Call Center. Duties include, but are not limited to: answering customer calls; responding to general customer inquiries and requests for services, terminations, billing information, and other related matters; conducting account research; and applying changes to customer accounts as needed. Demonstrates a commitment and supports a culture of diversity, equity, and inclusion.
* Respond to customer needs by answering general billing and account questions (i.e., account balance, disconnect information, general components of a bill, bill due dates, etc.) and responding to requests for service and assistance.
* Apply routine changes to customer accounts (including account header adjustments) such as late fee and delinquency fee waivers and return payment fee waivers.
* Respond to assigned call types within the established KPI (Key Performance Indicators) quality score and call handling time.
* Navigate customer accounts using Cayenta software and input customer data as needed.
* Conduct basic account research (using Cayenta, PolicyTech software, and the Prince William County Land Records Database) to obtain information and/or resolve problems.
* Recalculate basic bill charges for customers; provide courtesy billing adjustment information to customers; and create and send routine service orders to Field Service Technicians.
* Follow Prince William Water and CustomerService Call Center policies and procedures.
* Assist customers with creating online accounts and passwords to access the Prince William Water website.
* May be deemed essential at any time.
* Perform other duties as assigned or required.
Essential Competencies:
* Ability to answer/process large volumes of telephone calls in a call center in a courteous, professional, and clear manner.
* Ability to respond to all call types within the established KPI quality score of at least 3.5 or higher; and achieve a KPI call handling time of 4.0 - 4.5 minutes.
* Ability to comprehend and follow CustomerService Call Center and Prince William Water policies and procedures.
* Ability to learn and demonstrate the customerservice skills established in the "Pipeline to Customer Excellence" training program; and call procedures outlined in the "5-Step Call Flow Process" (Prepare, Greet, Identify Needs, Address Needs, and Close the Call).
* Ability to apply the procedures of the 5-Step Call Flow Process when answering customer calls; and ability to use open and closed-ended and probing questions.
* Ability to demonstrate general analytical and problem-solving skills to assess calls for appropriate account action; answer general questions about customer bills; and perform basic math calculations to resolve customer billing questions and issues.
* Ability to learn and demonstrate general knowledge of account header adjustments and Prince William Water Leak Adjustment policies.
* Possesses general keyboarding skills and ability to learn, demonstrate, and navigate computer software programs including, but not limited to Cayenta.
* Possesses effective research skills to conduct customer account research.
* Possesses excellent verbal and interpersonal communication skills.
Minimum Education and Work Experience:
* High school diploma or GED.
* At least one year of high call volume (60 - 80 calls per day) call center experience.
* Or a combination of education and experience as described above.
Required Licenses/Certifications and Other Special Requirements:
* None.
Minimum Lead/Supervisory or Management Experience:
* None.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* Physical demands: The work is mostly sedentary with periods of light physical activity. Typical positions require workers to walk or stand for short periods; lift and carry up to 20 pounds; climb stairs, bend, reach, hold, grasp, and turn objects; and operate computer or typewriter keyboards. The work requires the ability to speak clearly and to see and hear clearly with or without accommodation.
* Work environment: Primary work is performed indoors in a standard office environment. The noise level in the work environment is usually moderate.
The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications do not express absolute employment or promotional standards. They are general guidelines that should be considered along with the job-related selection or promotional criteria.
$25k-32k yearly est. 15d ago
Insurance Sales CSR - Rocky Mount. VA
Virginia Farm Bureau 3.3
Customer service representative job at West Virginia Farm Bureau
Our Franklin County Farm Bureau Branch Office in Rocky Mount, VA has an excellent Full-Time opportunity available for a career oriented, customer-focused individual. The CustomerServiceRepresentative/ Member Service Specialist is responsible for: * Providing assistance to the county insurance staff in the solicitation, processing and servicing of our insurance products.
* Working with our County Board of Directors
* Promoting Farm Bureau Bank
* Assist individuals/ members with health insurance needs
Qualifications include:
* Previous administrative support experience
* Outstanding technical skills, including MS Office applications
* Effective verbal & written communication
* Strong customerservice skills and a positive attitude.
* Property & Casualty license (within 6 months of hire) Paid for by company
* Life & Health license (within 6 months of hire) Paid for by company
* Previous insurance experience preferred
* Outside/Inside sales experience a plus!
* This is a W-2 position only
Benefits:
* Paid training for both licensing and standard sales training
* Ongoing development and support in all roles
* Medical and dental insurance on your first day of work
* Additional perks such as gym membership discounts for field employees, Legal Shield resources and flexible spending account
* 401k with 6 percent company match
* 20 days of Paid Time off (PTO) each year
For more information, visit us online at ************