Patient Registrar jobs at West Virginia University

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The Patient Access department has an exciting opportunity for a full time Patient Access Associate to work at the UHealth Campus. The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. Serves as the first point of contact for patients and customers entering facility/department. Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information. Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient/customer experience. Obtains patient identification and compares against information in EMR, to properly identify patient before marking as present. Assists patients in navigating self-serve kiosks. Queues patients for check-in/out. Identifies patients arriving late and communicates with clinical team. Confirms patient identity and places wristband on patients. Identifies patients at risk of falls and places appropriate wristband. Provides updates to patients waiting in reception area. Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. MINIMUM REQUIREMENTS: High School Diploma required. Customer Service Experience preferred Knowledge, Skills, and Abilities: Tier 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings. Subject to potential contact/exposure to patients who can transmit contagious diseases. Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.) Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely. Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions. Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow. Ability to navigate multiple systems and independently service patients promptly in a fast paced, constantly changing environment. Knowledge of health care regulatory guidelines and compliance including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS. Ability to recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking. Strong telephone contact handling skills and active listening. Ability to adapt/respond to different types of situations and personalities. Excellent communication and presentation skills. Ability to prioritize and manage time effectively. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Part time Employee Type: Staff Pay Grade: H2

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The department of Patient Access has an exciting opportunity for a part-time Patient Access Associate to work onsite on the UHealth campus. The Patient Access Associate (On-Site) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. The Patient Access Associate (On-Site) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays. CORE FUNCTIONS Greets visitors to the department and directs them to their requested destination. Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image. Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling. Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc. Maintains department directories and visitation logs. Maintains a tidy and clean reception area. Places orders for department supplies as requested by department leadership. Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions Serves as the first point of contact for patients and customers entering facility/department. Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information. Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient/customer experience. Obtains patient identification and compares against information in EMR, to properly identify patient before marking as present. Assists patients in navigating self-serve kiosks. Queues patients for check-in/out. Identifies patients arriving late and communicates with clinical team. Confirms patient identity and places wristband on patients. Identifies patients at risk of falls and places appropriate wristband. Provides updates to patients waiting in reception area. Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays. his list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS High School diploma or equivalent Minimum 1 year of relevant experience Knowledge, Skills and Attitudes: Ability to communicate effectively in both oral and written form Ability to handle difficult and stressful situations with professional composure Ability to maintain effective interpersonal relationships Ability to recognize, analyze, and solve a variety of problems Ability to exercise sound judgment in making critical decisions Ability to analyze, organize and prioritize work under pressure while meeting deadlines Ability to work evenings, nights, and weekends as necessary Tier 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings. Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely. Subject to potential contact/exposure to patients who can transmit contagious diseases. Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.) Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Part time Employee Type: Staff Pay Grade: H2

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Representative 2 to work at our Boca Raton location. Core Job Summary: The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments. Core Responsibilities: Performs full registration and ensures that insurance is verified, and all patients' information is correct. Obtains copies of insurance cards, driver's license, and any applicable referrals. Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms. Instructs patients to complete any questionnaires that might be required by physician. Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately. Reconciles all vouchers and delivers them to designated area. Answers telephone calls and responds to questions and inquiries or transfers when appropriate. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: Projects a welcoming professional demeanor. Interacts and work effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience. Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice in Contact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment. Performs pre-service validation prior to patient's appointment for in person or virtual visits. Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely. Coordinates patient flow to ensure timely check-in and arrival to service area. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information. Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered. Answers and triages incoming calls, listens to patient/customers' needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol. Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits. Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed. Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS. AREA SPECIFIC ER Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support. Proficient knowledge of ASAP module. Must be flexible and adjust to rotating schedules evenings, weekends, and holidays. Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays. Must adhere to PPE requirements as dictated by the specific situation. ADMITTING Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area. Proficient knowledge of ADT module. On-call and rotating schedule for evenings, weekends, and holidays. Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices. Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents. Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification. Responsible for pre-admissions log to include benefits, specialty, and financial clearance. Coordinates with bed control on bed availability. Collaborates with Transfer Center on all incoming transfers to finalize transfer requests. Responsible for processing admissions orders received via in-basket messaging. Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions. CTU Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area. HOSPITAL BASED CLINIC Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area. PRACTICE BASED CLINIC Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area. REMOTE BASED Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS High school diploma or equivalent Minimum 2 years of relevant experience Knowledge, Skills and Attitudes: Knowledge of generally accepted accounting procedures and principles. Skill in completing assignments accurately and with attention to detail. Ability to process and handle confidential information with discretion. Ability to work independently and/or in a collaborative environment. Ability to communicate effectively in both oral and written form. Any relevant education, certifications and/or work experience may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H4

Position Description Position TitleRegistration Management Specialist Secondary Title SchedulerGroup / Grade6 ClassificationClassifiedWork LocationAll CampusesOvertime EligibleNon-ExemptDivisionStudent Learning & SuccessDifferentialsBilingualDepartmentEnrollment ServicesReports ToAssistant RegistrarSupervision Received Works under the supervision of the Assistant Registrar and Registrar.Supervisory Responsibility Supervision is not a responsibility of this position. May oversee student employees Provides college-wide coordination for academic course and room scheduling and supports core enrollment operations. Ensures accurate term schedules and student records through data stewardship, compliance, and cross-department collaboration. Serves as a primary point of contact for scheduling and registration processes and provides training, guidance, and customer service to faculty, staff, and students. Works with minimal supervision to prioritize deadlines, resolve issues, and safeguard confidential information. Primary Responsibilities 1.Scheduling * Coordinate term course and room scheduling; maintain course, schedule, and student files. * Manage 25Live Pro and Publisher; approve events and ensure accurate room and resource data. * Liaise with department chairs, Curriculum Office, and instructional partners (e.g., SOU, OHSU) to align schedules and room assignments. * Extract data and produce reports related to scheduling, enrollment, financial aid, audits, accreditation, and space utilization. * Provide training and guidance on scheduling policies, systems (25Live Pro, my Rogue), and procedures. 2.Enrollment and Registrar Operations * Process registration, grading, and academic-standing workflows. * Maintain student records, registration communications, and term calendars. * Handle student record updates, reactivations, demographic changes, and compliance checks. * Administer system access and FERPA training for staff and student employees. * Support the Assistant Registrar and Registrar with data integrity, OCCURS reporting, and student record compliance. 3.Textbook Acquisitions * Serve as the primary contact for faculty textbook adoptions in eCampus-FAST. * Coordinate adoption windows, send reminders, and track completio * Resolve adoption changes or issues and update records in collaboration with faculty and the vendor. * ·Provide training and support to faculty and administrative assistants on textbook adoption processes. 4.Administrative & Other Duties * Serve as liaison for cross-department operational matters (Marketing, IT, Facilities). * Participate in college committees as assigned (e.g., Commencement, catalog/calendar groups, student success committees). * Maintain office SOPs, desk manuals, and administrative documentation. * ·Assist with special projects involving Enrollment Services, Curriculum, and Scheduling. * ·Performs other duties as assigned. Institutional Expectations * Demonstrates our core values of integrity, collaboration, diversity, equity, and inclusion, sustainability, and courage. * Actively contributes to a culture of respect and inclusivity by collaborating effectively with students, colleagues, and the public from diverse cultural, social, economic, and educational backgrounds. * Participates in recruitment and retention of students at an individual and institutional level in promotion of student success. * Embraces and leverages appropriate technology to accomplish job functions. * Provides high quality, effective service through learning and continuous improvement. Qualifications & Additional Position Information1.Minimum Qualifications * Education - A Bachelor's degree in business, information systems, education administration, or a related field is required. * Experience - A minimum of three years of progressively responsible experience in student records, academic scheduling, registrar/enrollment operations, data management, or closely related administrative work. A high degree of technical aptitude is required. Only degrees received from an accredited institution will be accepted: accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609. Final candidate will be required to provide official transcripts for required degree. Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s). Please see our Applicant Guide for more information on education/experience equivalency guidelines. 2.Preferred Qualifications * Experience in a community college or academic setting. * This position is designated as preferring bilingual fluency in Spanish. Proficiency will be determined by a college-approved certification professional. Proficiency is defined by the ability to express yourself over a broad range of topics at a normal speed. You may have a noticeable accent and will make grammatical errors, for example with advanced tenses, but the errors will not cause misunderstanding to a native speaker. It is the responsibility of the employee to maintain bilingual skills throughout the duration of employment. A bilingual pay differential may apply to this role upon certification. 3.Essential Knowledge, Skills, & Abilities (Core Competencies) * Knowledge - Must possess thorough knowledge of federal student financial aid regulations and the Family Educational Rights and Privacy Act (FERPA); office procedures and archival requirements; networked databases and data management practices; and the use of computer applications, including Microsoft Office Suite. The position requires understanding of basic mathematics, human relations, and customer service principles, as well as familiarity with college instructional and registration policies. * Skills - Strong skills in customer service, organization, and multitasking are essential, along with excellent verbal and written communication abilities. The incumbent must demonstrate proficiency in current computer applications, data accuracy, and problem-solving in a fast-paced environment while maintaining a high degree of confidentiality. * Abilities - Ability to operate standard office equipment, utilize networked databases, and interpret and apply complex student records and financial aid regulations is required. The incumbent must be able to learn and apply detail-oriented, cross-functional policies and practices; manage multiple priorities in a high-traffic setting; think proactively; and communicate clearly and professionally with diverse audiences. The position requires flexibility to work at other campuses as needed, occasional evening or weekend hours during peak periods, and a high level of accuracy in verbal, written, and numerical data tasks. Proficiency in conversational Spanish is preferred. 4.Other Requirements * For assignments requiring operation of a motor vehicle, possession of a valid Oregon Driver's License or the ability to obtain one within 30-days of employment, and maintenance of an acceptable driving record are required. 5.Remote Work Options (see AP 7239 Working Remotely for more details) * This position functions as an in-person work arrangement, working on-campus with either a set schedule or flexibility depending on operational needs. 6.Physical Demands The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. * Manual dexterity and coordination are required for over half of the daily work period (about 90%), which is spent sitting while operating office equipment such as computers, keyboards, 10-key, telephones, and scanners. While performing the duties of this position, the employee is frequently required to stand, walk, reach, bend, kneel, stoop, twist, crouch, climb, balance, see, talk, hear, and manipulate objects. The position requires some mobility, including the ability to move materials less than 5 pounds occasionally, and 5-25 pounds seldomly. This position requires both verbal and written communication abilities. 7.Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this position, the employee is primarily working indoors in an office environment. The employee is not exposed to hazardous conditions. The noise level in the work environment is usually moderate, and the lighting is adequate. This is a Full-time Classified, 40-hour-per-week (100%) position in the Enrollment Services department. Starting compensation is entry level for Group 6 on the 2025-26 Classified Wage Schedule. Position will remain open until filled, with screening scheduled to begin 11/11/2025. Applications received after the screening date are not guaranteed review. Documents required for submission include a cover letter and resume. Applications missing any of the listed required documents may be considered incomplete and ineligible for further review. Candidates with disabilities requiring accommodation and/or assistance during the hiring process may contact Human Resources at ************. Only finalists will be interviewed. All applicants will be notified by email after final selection is made. Final candidate will be required to show proof of eligibility to work in the United States. For position with a degree required, only degrees received from an accredited institution will be accepted; accreditation must be recognized by the Office of Degree Authorization, US Department of Education, as required by ORS 348.609. Public Service Loan Forgiveness Rogue Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education. RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Rogue Community College does not discriminate in any programs, activities, or employment practices on the basis of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws. For further policy information and for a full list of regulatory specific contact persons visit the following webpage: **********************************

The Trauma Registrar reports to the Trauma Registry Manager. Under general supervision, the Trauma Registrar is responsible for electronically administrating the Trauma Registry Data System in accordance with the requirements of the American College of Surgeons and South Carolina Department of Health and Environmental Control (DHEC). This position is also responsible for collecting, compiling, reporting, maintaining and entering accurate and complete data relative to current ICD-CM and AIS coding for the trauma registry. This is a remote position. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC005295 CHS - Quality QAPI Pay Rate Type Hourly Pay Grade Health-23 Scheduled Weekly Hours 40 Work Shift Qualifications: High school diploma or equivalent required; certification in coding (e.g., CPC, CCS) preferred. Basic knowledge of coding systems (ICD-10, CPT, etc.). Strong attention to detail and organizational skills. Good communication skills and willingness to learn. Expert use of Excel, Word, PowerPoint and Visio Certifications, Licenses, Registrations: RHIT, CCS, CCA, CPC, CPC-A, or other coding credential preferred. Additional Job Description NOTE: The following descriptions are applicable to this section: 1) Continuous - 6-8 hours per shift; 2) Frequent - 2-6 hours per shift; 3) Infrequent - 0-2 hours per shift Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to fully use both legs. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) *(Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) *Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions) *Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)* If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************

The Burn Registrar reports to the Quality & Safety Director in collaboration with the Burn Program Manager. Under general supervision, the Burn Registrar is responsible for electronically administrating the American Burn Association (ABA) Burn Care Quality Platform Registry in accordance with the requirements of the American Burn Association. This position is also responsible for collecting, compiling, reporting, maintaining, and entering accurate and complete data relative to demographics, current burn ICD diagnosis and procedure codes, burn specific data required for ABA verification. It is preferred for this position to work on site in Charleston, SC, but remote options are available. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC004030 CHS - Burn Program (Main) Pay Rate Type Hourly Pay Grade Health-23 Scheduled Weekly Hours 40 Work Shift Qualifications: High school diploma or equivalent required; certification in coding (e.g., CPC, CCS) preferred. Basic knowledge of coding systems (ICD-10, CPT, etc.). Strong attention to detail and organizational skills. Good communication skills and willingness to learn. Expert use of Excel, Word, PowerPoint and Visio Certifications, Licenses, Registrations: RHIT, CCS, CCA, CPC, CPC-A, or other coding credential preferred. Additional Job Description NOTE: The following descriptions are applicable to this section: 1) Continuous - 6-8 hours per shift; 2) Frequent - 2-6 hours per shift; 3) Infrequent - 0-2 hours per shift Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to fully use both legs. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) *(Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) *Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions) *Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)* If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************

Job Description Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration. ESSENTIAL FUNCTIONS Answers and triages incoming calls and requests in a prompt, professional, and polite manner; demonstrating knowledge of FPI and its practices, including payer contracts, policies, best practices, and escalation paths. Completes scheduling from work queues to fulfill requests from internal and external/referring providers, including but not limited to referring requests to schedule, bumped appointments, reschedules from reminder cancellations, direct/open scheduling requests, no-show reschedules, and wait list scheduling. Schedules patient appointments and reminds patients of necessary items to bring including their referral and medications. Demonstrates knowledge of provider scheduling protocols, and template guardrails, and communicates patient instructions as part of practice pre-visit activities, including insurance requirements and what to bring to the appointment. Documents complete and clear messages and distributes messages regarding clinical questions and escalation messages promptly and appropriately to ensure technicians, nurses, nurse practitioners, and physicians have appropriate information for response. Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc. Accepts, documents, and schedules appointments based on referrals from social workers, discharge planners, physicians, and physicians' offices. Documents referral information (payer, date, reason for visit, other insurance information) in the appropriate system for verification and follow-up. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) preferred Minimum 2 years of medical office or call center experience Entry level computer skills (specific programs as deemed by department) Strong customer service and phone etiquette skills Accurate data entry skills Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: *****************************************************

Job Description Responds to a high volume of appointment requests, including telephone calls, emails, work queues, and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration, and serve as escalation point for questions from Specialists I and II and complex scheduling requests. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) preferred Minimum 3 years of medical office or call center experience Strong computer skills (specific programs as deemed by department) Strong customer service and phone etiquette skills Accurate data entry skills The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: *****************************************************

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Representative 1 to work at our UHealth Plantation location. Core Job Summary: The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. Core Responsibilities: Performs full registration and ensures that insurance is verified, and all patients' information is correct. Obtains copies of insurance cards, driver's license, and any applicable referrals. Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms. Instructs patients to complete any questionnaires that might be required by physician. Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately. Reconciles all vouchers and delivers them to designated area. Answers telephone calls and responds to questions and inquiries or transfers when appropriate. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: Projects a welcoming professional demeanor. Interacts and work effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience. Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice in Contact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment. Performs pre-service validation prior to patient's appointment for in person or virtual visits. Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely. Coordinates patient flow to ensure timely check-in and arrival to service area. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information. Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered. Answers and triages incoming calls, listens to patient/customers' needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol. Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits. Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed. Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS. AREA SPECIFIC ER Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support. Proficient knowledge of ASAP module. Must be flexible and adjust to rotating schedules evenings, weekends, and holidays. Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays. Must adhere to PPE requirements as dictated by the specific situation. ADMITTING Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area. Proficient knowledge of ADT module. On-call and rotating schedule for evenings, weekends, and holidays. Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices. Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents. Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification. Responsible for pre-admissions log to include benefits, specialty, and financial clearance. Coordinates with bed control on bed availability. Collaborates with Transfer Center on all incoming transfers to finalize transfer requests. Responsible for processing admissions orders received via in-basket messaging. Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions. CTU Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area. HOSPITAL BASED CLINIC Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area. PRACTICE BASED CLINIC Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area. REMOTE BASED Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS High school diploma or equivalent Minimum 1 year of relevant experience Knowledge, Skills and Attitudes: Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. Teamwork: Ability to work collaboratively with others and contribute to a team environment. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. General knowledge of office procedures and operations. Skill in data entry with minimal errors. Ability to communicate effectively in both oral and written form. Skill in completing assignments accurately and with attention to detail. Ability to process and handle confidential information with discretion. Any relevant education, certifications and/or work experience may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H3

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Representative 1 to work at our Deerfield Beach location. Core Job Summary: The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. Core Responsibilities: Performs full registration and ensures that insurance is verified, and all patients' information is correct. Obtains copies of insurance cards, driver's license, and any applicable referrals. Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms. Instructs patients to complete any questionnaires that might be required by physician. Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately. Reconciles all vouchers and delivers them to designated area. Answers telephone calls and responds to questions and inquiries or transfers when appropriate. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: Projects a welcoming professional demeanor. Interacts and work effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience. Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice in Contact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment. Performs pre-service validation prior to patient's appointment for in person or virtual visits. Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely. Coordinates patient flow to ensure timely check-in and arrival to service area. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information. Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered. Answers and triages incoming calls, listens to patient/customers' needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol. Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits. Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed. Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS. AREA SPECIFIC ER Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support. Proficient knowledge of ASAP module. Must be flexible and adjust to rotating schedules evenings, weekends, and holidays. Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays. Must adhere to PPE requirements as dictated by the specific situation. ADMITTING Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area. Proficient knowledge of ADT module. On-call and rotating schedule for evenings, weekends, and holidays. Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices. Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents. Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification. Responsible for pre-admissions log to include benefits, specialty, and financial clearance. Coordinates with bed control on bed availability. Collaborates with Transfer Center on all incoming transfers to finalize transfer requests. Responsible for processing admissions orders received via in-basket messaging. Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions. CTU Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area. HOSPITAL BASED CLINIC Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area. PRACTICE BASED CLINIC Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area. REMOTE BASED Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS High school diploma or equivalent Minimum 1 year of relevant experience Knowledge, Skills and Attitudes: General knowledge of office procedures and operations. Skill in data entry with minimal errors. Ability to communicate effectively in both oral and written form. Skill in completing assignments accurately and with attention to detail. Ability to process and handle confidential information with discretion. TIER 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings. Subject to potential contact/exposure to pandemics and patients with contagious diseases. Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.) Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely. Onsite presence may be required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions. Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS. Outstanding interpersonal and customer service skills with a commitment to service excellence. Excellent critical thinking, analytical, troubleshooting, and problem-solving skills. Computer literate with the ability to acquire proficiency utilizing multiple systems and technology. Able to handle multiple tasks, software systems, and technologies simultaneously in a fast paced, constantly changing environment. Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment. Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills. Ability to establish and maintain effective working relationships with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds. Skill in completing assignments accurately with attention to detail. Ability to work independently and/or in a collaborative environment. Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow. Any relevant education, certifications and/or work experience may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H3

The Patient Fin Clearance Rep is responsible for the entire scope of financial clearance activities for assigned patients before the scheduled appointment date. Financial clearance includes, but is not limited to, confirming completeness of patient registration data, verifying insurance eligibility, confirming health plan benefits, procuring PCP referrals and health plan authorizations, calculating/ collecting patient liability estimate, restricting/redirecting out of network patient, and communicating patient financial responsibility. The Patient Fin Clearance Rep ensures patient financial responsibility is communicated with consistency, clarity and transparency to ensure patients understand the cost of services they receive, their insurance coverage and limitations, and their individual responsibility. Successful performance of job duties directly impacts health system goals of streamlining clinical operation work flows as well as improving revenue cycle operations and financial performance. Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum three (3) years of previous experience in a health care setting to include: Experience in commercial, managed care and governmental health insurance plans and One (1) year experience in insurance plan authorization and referral requirements; or Medical billing Previous experience using a personal computer and various software applications, including Microsoft, e-mail, etc. Strong customer service skills and patients/customers centered focus in a positive manner in all situations Experience PREFERRED: Previous experience using GE-IDX Patient Registration or other medical billing/registration system Previous experience in ICD and CPT coding Previous experience using medical terminology Education/training REQUIRED: High School Diploma or equivalent Education/training PREFERRED: Post high school education in healthcare or medical billing coursework Independent action(s) required: Collects and updates patient demographic and insurance plan information Verifies insurance plan eligibility and benefits using multiple system and web-based tools, as well as calling payer and patient as necessary Calculates out-of-pocket liability and collects required deposits, co-pays, deductibles and outstanding balances from patient prior to service Refers patients to financial counselors when assistance needed to identify alternate payer source or establish payment plan Contacts in-house and community primary care physicians to secure PCP referral for consult and treatment as required by health plan Contacts health plan to secure prior authorization for procedures/testing as required by health plan Coordinates peer-to-peer review between VCUHS physicians and health plan medical directors to secure prior authorization for services Prepares all forms required to obtain payment from third party payer for services Determines when appropriate to apply additions/revisions to patient account and current visit Maintains thorough knowledge of commercial, managed care and governmental health care plans Maintains thorough knowledge of insurance plan authorization and referral requirements Supervisory responsibilities (if applicable): N/A Additional position requirements: May require work hours to periodically extend to 8:00 p.m. as necessary to resolve backlog or to contact patients for registration data. Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Physical - Lifting 20-50 lbs. Activities: Prolonged sitting, Reaching (overhead, extensive, repetitive), Repetitive motion, Other: Prolong PC/keyboard usage Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking, Other: Concentrate/Focus Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami/UHealth Central Business Office has an exciting opportunity for a full-time Insurance Verification Representative to work remotely. CORE RESPONSIBILITIES * Accounts are completed in a timely manner in support of patient satisfaction and allow for referral and authorization activities prior to the patient's date of service * Verification of eligibility and benefits via RTE in UChart, online insurance websites, telephone or other source of automated services * Add and/or edit insurance information in UChart such as validating that the correct guarantor account and plan listed in patient's account with accurate subscriber information, policy number, and claims address and plan order. * Completes the checklist and document co-pay. * Creates referral if applicable, "Benefit only" or "Preauthorization", and documents benefits information: deductible, co-insurance and out of pocket benefits * Meets productivity standards for assigned work queue, QA goal of 95% or greater and maintains WQ current at 14 days out with minimum daily pending visits * Assists in educating and acts as a resource to patients, primary care and specialty care practices within the UHealth system and externally * Contact Primary Care Physician offices and/or Health Plans to obtain authorization or referral for scheduled services according to authorization guidelines listed in UHealth Contract Summary. Submits all necessary documentation required to process authorization request 2 * Obtains authorization for both facility and provider for POS 22 and POS 19 clinics and provider only for POS 11 clinic locations\ * Enters and attaches authorization information in referral section of UChart * Approves referral and financially clear visits * Communicates with patients and/or departments regarding authorization denial and/or re-direction of patients by health plan or PCP office * Contact the Departments and/or patient when additional information is required of them or to alert regarding pending authorization status * Participates in process improvement initiatives 15% Customer Service * Provides customer service and assists patients and other UHealth staff with insurance related questions according to departmental standards * Ensures that patients are aware of issues regarding their financial clearance and educated on the referral/authorization process * Collaborates with Department and Patient Access teams to ensure that timely and concise communication occurs. * Ensures service recoveries and escalations are implemented with the guidance of their supervisors and according to departmental standards and guidelines * Performs other duties as assigned This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Insurance Verification Representative * High School Diploma or equivalent * Minimum 1 year of relevant work experience * Computer literate (EPIC scheduling and registration application experience a plus). * Strong written and oral communication skills. * Able to work in a team environment. * Graceful under pressure and stressful situations Sr. Insurance Verification Representative * High School Diploma or equivalent * (3) years of direct experience in Insurance Verification and Registration. * Computer literate (EPIC scheduling and registration application experience a plus). Minimum Qualifications (Essential Requirements) * Strong written and oral communication skills. Able to work in a team environment. * Graceful under pressure and sensitive situations * High School Diploma or equivalent and (3) years' direct experience Insurance Verification and Registration. * Computer literate (EPIC scheduling and registration application experience a plus). * Strong written and oral communication skills. Able to work in a team environment. * Graceful under pressure and sensitive situations * Demonstrated knowledge of insurances, including authorization/referrals guidelines and requirements * Demonstrated ability to communicate effectively in written and verbal form. Bi-lingual knowledge a plus * Demonstrated ability to communicate effectively with physicians, customers, teammates and other staff * Ability to interact and assist patients of all ages, cultural background and with special needs, with a passion for providing excellent service and care * Ability to work under a high level of stress with time constraints while maintaining composure and sensitivity to each patient's specific needs * Maintain a high level of diplomacy when dealing with stressful situations · Is innovative, proactive and resourceful in problem solving Any appropriate combination of relevant education, experience and/or certifications may be considered. #LI-NN1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H3

Patient Call Center Representative Summary: The Patient Call Center Representative (bilingual in Spanish preferred) supports patients contacting CHOICE Healthcare Service for patient care related inquiries. This includes new patients who would like to establish care or existing patients with specific or general care needs. This position provides best-in-class customer service and communications via multiple channels and platforms and serves as back-up support for clinic calls and other tasks as assigned. Position is 100% remote and we provide equipment and ongoing support. Hours of Operations: Monday-Friday 9:30am - 6:00pm PST Seeking candidates that live in Pacific and Mountain time zones (CO, NV, NM or AZ - no exeptions) Salary - $18.00 - $19.00 hr (Depending on Experience) At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities. What we provide to you as a CHOICE teammate: Care for your wellbeing and work-life balance Professional and personal growth Experienced leadership support Fun and supportive team dynamic with events and celebrations Comprehensive benefit package Responsibilities Essential Duties and Responsibilities: include the following. Other duties may be assigned. Answer high volume of incoming calls and place outbound calls using established service standards, phone/email/chat etiquette, and communications scripts, and respond to patient inquiries as they relate to healthcare services. Act as primary point of contact for patients via phone, email and chat systems demonstrating high levels of comprehensive customer service as a Brand Ambassador to nurture and build long-lasting relationships built on trust and exceptional customer service. Determine how best to handle the phone calls, emails, and chat messages, and take necessary action with the goal to convert calls to scheduled appointments for CHOICE clinics. Review insurance eligibility for applicable callers when scheduling appointments or communicate with the virtual benefits team to verify eligibility as appropriate per protocol. Verify that all information is accurate and updated at each patient contact point. Contact and schedule referral patients with high levels of comprehensive customer service and follow-up with referral partners as appropriate to maintain positive relationships and efficient patient information transfer. Document in patient management system and shared tracking files the results of contact. Maintain strict patient/client confidentiality at all times. Direct contacts (non-patient care-related communications) to the appropriate person or department. Qualifications Education and/or Experience: High School diploma or equivalent Bilingual in Spanish, preferred 1+ years of customer service experience, preferably in a call center environment

Be part of a world-class academic healthcare system, Ingalls Memorial Hospital, as a Insurance Verifier. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You may be based outside of the greater Chicagoland area. The Insurance Verifier is under the supervision of the Patient Access leadership, initiates the process for all scheduled elective outpatient services and inpatient admissions. This includes verification for observation cases as well as add on procedures. The Insurance Verifier will be responsible for indicating if the services are financially cleared prior to the date of service. The insurance verifier will secure the necessary authorizations to support the services being ordered and in the event of an inpatient admission, they will initiate the notification of admission within the payer guidelines. They will be responsible for staying abreast of payer rules according to policy as well as state and federal billing and collection regulations. They will perform all clerical processing for completion and disposition of assigned accounts, handle patient and third-party payer inquiries as needed, makes necessary follow-up on those arrangements to ensure compliance with appropriate hospital and departmental collection policies and procedures assuring satisfactory disposition of all encounters. Essential Job Functions * Responsible for obtaining daily work list assigned to the employee to begin financial clearance process prior to the date of service for elective scheduled services and within payer guidelines for the notification of admission. Obtaining the authorization for the services rendered to ensure proper reimbursement and denial mitigation. * Handles all add-ons as assigned per work list, this includes STAT cases that need to be worked as priority per department policy * Secure all required clinical documentation needed to obtain the authorization * Maintain that all encounters needing verification is completed within 48 hours * Notify the patient as well as the ordering provider if an authorization has been delayed and work with the department to reschedule the services until the authorization of financial clearance has been obtained. * Secure all required clinical documentation needed to obtain the authorization * Maintain that all encounters needing verification is completed within 48 hours * Handling phone calls from insurance companies, doctor offices and internal departments * Staying abreast of all insurance verification rules and regulations * Stays informed of state and federal regulations in relation to hospital reimbursement, and maintains communication with personnel in HIM departments and the business office to ensure accurate reimbursement * Documents the hospital operating system with all pertinent information to support the claim if applicable. This includes the reference number of the person you spoke with at the insurance company, the name, pending authorization, clinical information for clinical documentation, etc. * Requires the ability to sufficiently understanding insurance protocols for referrals, co-payments, deductibles, allowances, etc., and analyzes information received to determine patients' out-of-pocket liabilities * Run medical necessity as needed per payer * Collects out-of-pocket liabilities from patients upfront and applies, adjusts, and reconciles daily point- of-service cash reports * Communicates the estimated out of pocket liability for the visit. * Refers self-pay patients to Financial Counseling for self-pay screening to determine if the patient is qualified for additional financial assistance. * Refers patient accounts to financial counselors when further explanation/education is needed regarding denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc. * Performs other clerical duties as assigned by Manager, Patient Access and/or supervisor(s) * handle a variety of task with speed, and attention to detail and accuracy. Required Qualifications * High school graduate or equivalent is required. * Requires two to three years of demonstrated hospital and patient accounts experience with extensive knowledge in third party, payor/regulatory agency requirements. * Requires good analytical and problem-solving ability Preferred Qualifications * Some Medical Terminology * Requires good analytical and problem-solving ability * Excellent customer service skills * Typing required (minimum 25-30 wpm) * Experience in basic computer software programs (Microsoft Word, Excel, and Outlook) * Good written and verbal communication skills Position Details * Job Type: Full Time (1.0 FTE) * Shift :Days (Rotational) * Department: Insurance Verifier * Office Location: Ingalls Memorial Hospital- Harvey (no set days in office - on as needed basis) * CBA Code: Non-Union Why Join Us For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we're doing work that really matters. Join us! UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at: Ingalls Career Opportunities UChicago Medicine Ingalls is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law. Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

Be part of a world-class academic healthcare system, Ingalls Memorial Hospital, as a Insurance Verifier. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You may be based outside of the greater Chicagoland area. The Insurance Verifier is under the supervision of the Patient Access leadership, initiates the process for all scheduled elective outpatient services and inpatient admissions. This includes verification for observation cases as well as add on procedures. The Insurance Verifier will be responsible for indicating if the services are financially cleared prior to the date of service. The insurance verifier will secure the necessary authorizations to support the services being ordered and in the event of an inpatient admission, they will initiate the notification of admission within the payer guidelines. They will be responsible for staying abreast of payer rules according to policy as well as state and federal billing and collection regulations. They will perform all clerical processing for completion and disposition of assigned accounts, handle patient and third-party payer inquiries as needed, makes necessary follow-up on those arrangements to ensure compliance with appropriate hospital and departmental collection policies and procedures assuring satisfactory disposition of all encounters. Essential Job Functions Responsible for obtaining daily work list assigned to the employee to begin financial clearance process prior to the date of service for elective scheduled services and within payer guidelines for the notification of admission. Obtaining the authorization for the services rendered to ensure proper reimbursement and denial mitigation. Handles all add-ons as assigned per work list, this includes STAT cases that need to be worked as priority per department policy Secure all required clinical documentation needed to obtain the authorization Maintain that all encounters needing verification is completed within 48 hours Notify the patient as well as the ordering provider if an authorization has been delayed and work with the department to reschedule the services until the authorization of financial clearance has been obtained. Secure all required clinical documentation needed to obtain the authorization Maintain that all encounters needing verification is completed within 48 hours Handling phone calls from insurance companies, doctor offices and internal departments Staying abreast of all insurance verification rules and regulations Stays informed of state and federal regulations in relation to hospital reimbursement, and maintains communication with personnel in HIM departments and the business office to ensure accurate reimbursement Documents the hospital operating system with all pertinent information to support the claim if applicable. This includes the reference number of the person you spoke with at the insurance company, the name, pending authorization, clinical information for clinical documentation, etc. Requires the ability to sufficiently understanding insurance protocols for referrals, co-payments, deductibles, allowances, etc., and analyzes information received to determine patients' out-of-pocket liabilities Run medical necessity as needed per payer Collects out-of-pocket liabilities from patients upfront and applies, adjusts, and reconciles daily point- of-service cash reports Communicates the estimated out of pocket liability for the visit. Refers self-pay patients to Financial Counseling for self-pay screening to determine if the patient is qualified for additional financial assistance. Refers patient accounts to financial counselors when further explanation/education is needed regarding denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc. Performs other clerical duties as assigned by Manager, Patient Access and/or supervisor(s) handle a variety of task with speed, and attention to detail and accuracy. Required Qualifications High school graduate or equivalent is required. Requires two to three years of demonstrated hospital and patient accounts experience with extensive knowledge in third party, payor/regulatory agency requirements. Requires good analytical and problem-solving ability Preferred Qualifications Some Medical Terminology Requires good analytical and problem-solving ability Excellent customer service skills Typing required (minimum 25-30 wpm) Experience in basic computer software programs (Microsoft Word, Excel, and Outlook) Good written and verbal communication skills Position Details Job Type: Full Time (1.0 FTE) Shift :Days (Rotational) Department: Insurance Verifier Office Location: Ingalls Memorial Hospital- Harvey (no set days in office - on as needed basis) CBA Code: Non-Union Why Join Us For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we're doing work that really matters. Join us! UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at: Ingalls Career Opportunities UChicago Medicine Ingalls is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law. Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine .

Job Description Answers incoming patient phones calls and make outgoing collection calls regarding balances due. Patient Services Representatives resolve patient questions; contacting appropriate sources when necessary. The representative will conduct such activities as account investigation, follow-up and collections on self-pay balances; and other duties as assigned. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) preferred Three or more years of experience in a medical office directly related to Patient Services Department and Central Eligibility Team Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: *****************************************************

The Registrar is responsible for integrity and security of student records. The Registrar's main responsibilities are: Student Records & Compliance * Maintain confidentiality, accuracy, and security of student academic records in compliance with FERPA, Title IV, and accreditor requirements. * Process and certify enrollment, re-enrollment, program changes, status changes (including LOA, probation, SAP, and withdrawals), and graduation/credential conferrals. * Conduct internal audits of student records and ensure compliance with retention and purging schedules. * Oversee timely and accurate processing of transcripts, enrollment verifications, and record requests. Academic Operations & Scheduling * Manage course schedules, start rosters, academic calendars, and classroom assignments in coordination with Education leadership. * Provide accurate student information for rosters, advising, and academic progress monitoring. Technology & Systems Management * Oversee SIS data entry, accuracy, and reporting. * Implement and maintain effective workflows between Admissions, Financial Aid, Career Services, Finance, and Academics to ensure data integrity. * Evaluate and update forms, processes, and systems to streamline compliance and improve efficiency. Position Requirements: * High School Diploma or GED required; post-secondary education preferred * Minimum 1-3 years of related work experience in higher education * Strong knowledge of FERPA, Title IV, and accreditor standards related to student records * Proficiency with Student Information Systems (SIS) and related reporting tools. * Ability to prepare and analyze detailed reports with accuracy. * Ability to maintain and prepare detailed records and reports and work with limited supervision. * Proficient in word processing, spread sheet and data base software. * Excellent oral, written and organizational skills. * Strong interpersonal relation skills and problem solving skills. About our company: Porter and Chester Institute, a leading trade school in Connecticut and Massachusetts for 75 years, adheres to one basic vision: to educate and train our students to the level that will make them competent employees. With 8 campus locations throughout Connecticut and Massachusetts, we offer training in such trades as Automotive Technology, HVAC-R, CAD, Electrician, Plumbing, as well as Medical Assisting, Dental Assisting, Practical Nursing and Computer & Technology. Our support staff, including Admissions, Financial Aid and other administrative professionals, to our highly qualified Instructors are focused on making the students' experience a fulfilling and enriching one, both professionally and personally. Click here for more company information: https://porterchester.edu/about-pci We are an Equal Opportunity Employer. Monday-Friday 8am-5pm

Scheduled Hours40This position queries providers and works closely with the Pediatrics Coding Supervisors on coder and physician education as Lead Coder. Responsible for meeting with physicians and administrators as requested. Coding Coordinators are a resource to inpatient coders and assist in training new coders. Performs scheduled or Ad Hoc coder audits. Reviews and resolves Epic edits and assists with appeal requests for accurate and timely billing. Cover coding assignments as needed and cross-cover Coding Supervisor.Job Description Primary Duties & Responsibilities: Sends queries to providers, as well as, documentation feedback. Works closely with Pediatric Compliance Manager on coder and physician education. Pulls notes, creates spreadsheets, and meets with physicians and administrators as requested. Resource to inpatient coders and assists in training new coders. Performs quarterly scheduled coder and ad-hoc coder audits. Assists with in-patient coder assignments based on Epic daily Work Que volumes. Resolves Epic edits and other appeals requests to ensure timely billing and accurate billing. Reviews coding and billing reports to ensure accuracy. Identifies issues that require Epic ticket generation. Provides feedback to Supervisor on the status of outstanding physician deficiencies and other concerns that may affect daily workflow. Manages Epic Work Ques to identify encounters that drop out of the Coder's filtered work que view; identifies coding topics/issues for monthly coder meetings. Acts as Lead Coder covering coding assignments as needed at multiple hospital locations and multiples divisions. Reviews documentation to determine proper CPT and ICD-10 codes for E & M services, procedures, and tests provided by department physicians. Cross-covers for Coding Supervisor as needed. Maintains coding certification. Develops/implements plan for information intake and claims processing from submission to payment. Coordinates with staff to determine special project needs, budget information; submits documentation and implements process modifications. Monitors schedules and processes to provide effective follow-up, system maintenance and claims completion. Reviews process maps and claims history and organizes and oversees training courses relative to process developments. Serves as liaison between department and associations, vendors, public relations offices, etc. regarding coding/claims and special project processes. Provides testing processes, test results review and secretarial support for routine and special projects. Establishes mailing list, filing and contact source lists. Provides backup for front desk, answering telephones, mailing out results and other duties. Working Conditions: Job Location/Working Conditions: Work is performed Monday-Friday. Some weekends or evenings may be required to meet business needs, as well as, extra hours on a daily/weekly basis during peak times. Daily work is utilized by a laptop (position is eligible for work-from-home). Physical Effort: Typically sitting at a desk or table. Equipment: Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: Associate degree or combination of education and experience may substitute for minimum education. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Certified Coding Associate (CCA) - American Health Information Management Association (AHIMA), Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA), Certified Coding Specialist - Physican based (CCS-P) - American Health Information Management Association (AHIMA), Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC), Certified Professional Coder - Apprentice (CPC-A) - American Academy of Professional Coders (AAPC), Certified Professional Coder - Hospital (CPC-H) - American Academy of Professional Coders (AAPC), Certified Professional Coder - Hospital Apprentice (CPC-H-A) - American Academy of Professional Coders (AAPC), Registered Health Information Administrator (RHIA) - American Health Information Management Association (AHIMA), Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA) Work Experience: Relevant Experience (2 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This JobRequired Qualifications: Experience equivalent of Associate's degree or 2 to 3 years of related experience in areas such as medical coding, claims processing, billing/collection practices and accounting. Preferred Qualifications: Working ability to use a variety of coding and claims systems. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Communication, Confidentiality, CPT Coding, Data Systems, Effective Written Communication, ICD-10 Procedure Coding System, Interpersonal Communication, Medical Terminology, Office Equipment, Oral Communications, Professional EtiquetteGradeC11Salary Range$56,200.00 - $87,100.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Posting Number S339P Working Title Member Experience and Front Desk Coordinator FLSA Non-Exempt Pay Grade 3 Advertised Salary $15.00 Position Status Full Time Appointment Length 12 Months Department Wellness Center Job Summary/Basic Function The Member Experience and Front Desk Manager is responsible for overseeing the front desk operations, providing high-quality customer service, managing social media, closing and opening the building, and assisting with building oversight. This role involves working at the front desk for 37.5 hours a week (evenings and weekends), scheduling and covering shifts, training staff, and maintaining the front desk area. Additionally, the role includes creating social media and maintain active and consistent content, and overseeing the locker management system. The position requires strong organizational, customer service, and instructional skills, ensuring a welcoming and efficient environment for members and visitors. Key Responsibilities: * Front Desk Management: Oversee front desk operations, schedule staff, manage inquiries and complaints, and maintain a clean and organized front desk and storage area. * Building Oversight Assistance: Assist with monitoring building conditions, report facility issues, perform walkthroughs, and ensure proper opening and closing procedures. * Customer Service: Greet and assist members, handle membership issues, create social media content and marketing materials, and ensure excellent service delivery by the front desk team. This position is crucial for maintaining the smooth operation of the front desk, enhancing our social media and member experience, and ensuring the overall upkeep and security of the facility. Minimum Qualifications 1 year management, social media/marketing content creation, and customer service experience Bachelors degree Preferred Qualifications Master's degree highly desired Posting Date 08/20/2025 Close Date Special Instructions Summary Job Duties Description of Job Duties Responsibilities: * Ensure high-quality customer service is provided at the front desk * Schedule all front desk shifts and ensure all shifts are fully covered year round * Assist in thorough training of all front desk staff * Maintain storage area and ensure the front desk remains organized * Keep inventory of all supplies and report to supervisor when items are low * Ensure staff in other areas are staying on track, especially when area supervisors are not in the building * Monitor pool chemicals, pump room, storms, weight-fitness area, and report issues * Perform building walkthroughs and report issues * Complete checklists and fill out incident reports as needed * Keep employee shout-out board up-to-date with current staff photos * Assist with employee conduct and recognition programs. * Help plan and hold in-services and experiences (e.g., employee appreciation) for staff. * Maintain bulletin boards with relevant information and professional appearance * Assist admin in facility rental set-up, breakdown, and oversight as needed * Participate in weekly meetings as scheduled * Greet and assist members and visitors with a friendly and helpful attitude * Provide information about Wellness Center membership options, prices, programs, services, and events * Give facility tours * Manage locker expirations and clear out lockers and send communication to members regarding expired locker rentals * Assist with front desk coverage when there are openings in the schedule * Create social media content daily/weekly and marketing materials, and member experiences (e.g., member appreciation day) under the direction of the Assistant Director * Responsible for closing and opening the building (see specific schedule) * Other duties as assigned