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  • People Operations Coordinator

    Recovery.com 4.0company rating

    Madison, WI jobs

    Description: Recovery.com is seeking a dynamic People Operations Coordinator whose engaging presence brings people together and organizational excellence ensures a seamless workplace experience. With a sharp eye for detail and the ability to juggle multiple responsibilities, you'll help keep the office running smoothly, ensure employees and candidates feel supported, and directly contribute to the collaboration, culture, and mission-driven work of our team. This role blends office management and people operations support to create a unique opportunity to grow within the role and organization where a growth mindset and “figure it out” attitude are celebrated and rewarded. . Work Location This role is expected to be in the office 5 days/week to best serve our staff and team. However, there is flexibility to work remote when needed. How you know you're being successful Candidates, employees, and office guests have a welcoming and supportive experience Office is functional, well-stocked and organized, creating a welcoming space for employees and visitors People Ops systems, documentation, and administrative tasks are consistently organized and up to date Onboarding, scheduling, communication, and People Ops logistics run smoothly and accurately You are a diligent team player who communicates clearly, is reliable, and receptive to evolving needs Your growth mindset and “figure it out" approach enables you to see the possibilities and run with it We'll expect you to do things like: Office Management - 70 Support logistics for events, retreats, celebrations, and team gatherings Maintain a stocked, organized, and welcoming office environment for employees and guests; including owning procurement of all office and staff supplies Lead office upkeep initiatives including cleanliness, restocking, safety protocols, and facilities maintenance in partnership with building management Manage office-related vendor relationships (cleaning, maintenance, office services) Oversee office access management (keys, fobs, badges) and assist with general onsite needs and troubleshooting Manage incoming and outgoing mail; retrieve, sort, and distribute mail and packages daily, including coordinating package pickups and deliveries Effectively collaborates with team members at all levels in the organization with a goal to make decisions in the best interest of the team People Operations - 30% Coordinate candidate travel arrangements (lodging, flights, transportation as needed) Prepare resources for internal trainings, meetings, and People Ops initiatives Set up interview-day logistics, including room preparation, and guiding candidates between meetings Help create policy and procedures, organize and manage job descriptions, and develop clear and concise internal communications Support annual open enrollment, PTO/Sick audits, EAP management and various information gathering Serve as the onsite host for candidates, ensuring a warm, professional, and organized experience Required Qualifications Associates degree in Human Resources or 1-3 years of direct experience in People Operations or HR 1-3 years experience in a general administrative or office management role Strong organizational skills with excellent attention to detail Tech-savvy with comfort using HRIS, ATS, Slack and Google Workspace Strong written and verbal communication skills Ability to maintain confidentiality and handle sensitive information Ability to work onsite 5 days/week High Emotional and Social Intelligence What we think will improve your chances of success Associates degree in Human Resources, Business Administration, Psychology, or related field OR equivalent lived work experience in HR Experience in the recovery or mental health industries Experience in a Start Up environment Demonstrated ability to improve processes and see things differently Passion for building inclusive, employee-centered workplace cultures Travel Expectations Up to 2x/ year for company gatherings and professional development events Compensation The base salary range for this position is $55,000-$65,000, plus eligible benefits. Compensation may be adjusted based on tenure and experience. Equity Options In addition to your cash compensation, you will receive options to buy stock in Recovery.com at a set strike price. These options will vest on a four-year schedule and present an exciting opportunity to benefit from the upside of our company's growth. Quarterly Bonus An additional 10% of base earnings is paid out quarterly when the company meets its revenue target. Dane County Housing Stipend We strongly value in-person work and collaboration, so for full-time employees residing in Dane County, we offer a housing stipend of $735.26/month in addition to your salary ($8,823.12/yr; half of the Fair Market Value of a 2BR apartment in Madison according to rentdata.org). Benefits and Perks This role is eligible for the following benefits and perks: Medical, Dental, and Vision Insurance (100% of premiums paid for employees, 50% of premiums paid for dependents) Short- and long-term disability and basic life insurance 401K (100% company match up to 3% and 50% on the next 2%) Paid time off, paid holidays, and leaves of absence Education Assistance (for educational coursework directly related to your role) Flexible hybrid and work-from-home policy Physical Requirements Sit down and operate a computer for extended periods of time Able to work in an open office environment Lift items weighing up to 15 lbs About Recovery.com Each year, 90% of people who need addiction treatment don't receive it. One of the major reasons is the difficulty in finding a treatment provider, and as people increasingly turn to the internet over family, friends, or medical professionals to find care, Recovery.com is making a difference in thousands of people's lives by providing a comprehensive, user-friendly resource for finding addiction and mental health treatment. Launched in 2017, Recovery.com is a late-stage startup based in Madison, WI, on a mission to be the the most trusted online resource for connecting patients and mental health providers. We are rapidly growing and profitable, and looking to aggressively capture the market opportunity as we scale to $100M ARR over the next 4 years. Our core values aren't just words to us! They define who we are and how we work. People who are successful at Recovery.com: Regularly show compassion and empathy for customers, patients, and fellow colleagues Display vulnerability by demonstrating authenticity with themselves and encouraging it in others Strive for growth and humbly seek to improve in all aspects of work Demonstrate joy and a positive attitude in every interaction, from office conversations to solving difficult problems Exhibit accountability by not only fulfilling their own responsibilities, but helping others in their work as well Embrace creativity by testing the norms and being open to new ideas Equal Opportunity Statement Recovery.com is an equal opportunity employer committed to diversity and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, veteran status, gender identity, race, religious beliefs, disability, sexual orientation, age, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to ************************ to request accommodations; we'd be happy to chat! Requirements:
    $55k-65k yearly 9d ago
  • Account Executive, North East Region

    Recovery.com 4.0company rating

    Madison, WI jobs

    Job DescriptionDescription: The Account Executive (AE) role at Recovery.com is pivotal to our mission of connecting individuals with the right treatment centers to support their recovery journey. AEs are the frontline ambassadors of our brand, responsible for nurturing client relationships and ensuring that our advertising partners achieve their business goals. How you know you're being successful You have high client retention and expansion You meet or exceed monthly and quarterly revenue targets You maintain strong satisfaction scores across your account base Work Location Remote within the North East; proximity near a major airport preferred We'll expect you to do things like Establish and maintain strong relationships with treatment centers Act as the budgetary point of contact and trusted advisor for clients, addressing their needs and concerns around budget expansion and contraction promptly and effectively Participate in initial performance reviews to ensure client satisfaction and optimal budget allocation Develop and implement strategies to expand client budgets and increase revenue where appropriate Reach out to the customer to request a call or facilitate a budget expansion conversation at the next performance meeting, if applicable Achieve and maintain a high client and revenue retention rate, with net revenue retention exceeding 100% Identify good-fit customers for Recovery.com that have high-growth potential Ensure a high level of client satisfaction as measured by surveys and feedback Establish KPIs or campaign goals during discovery, including a target CPA benchmark Successfully manage client budgets to ensure optimal ad spend and prevent over-delivery Actively represent our company and engage with the Recovery.com community on major social media platforms, such as LinkedIn Collaborate cross-functionally and take initiative to solve problems and drive results Required Qualifications 3+ years of experience in a similar role (sales or as a customer-facing representative) Experience managing and maintaining client relationships Industry experience in digital marketing sales, or SaaS preferred Strong written and verbal communication skills What we think will improve your chances of success Previous experience in a Customer Success, Sales, or customer-facing role Experience or ability to learn and multitask across platforms, including our CRM system Additional working or volunteer experience in the mental health or addiction recovery sector Demonstrated time management and prioritization skills Experience working with cross-functional teams to achieve business development or sales KPIs Travel Expectations Approximately 20-30% travel for company gatherings, as well as client visits and conferences across the Northeast territory, which includes: ME, VT, NH, MA, RI, CT, NY, NJ, PA, DE, MD, DC, VA, and WV. Compensation The base salary range for this position is $80,000-95,000, plus $40,000 commission (uncapped) and eligible benefits. Compensation may be adjusted based on tenure and experience. Total Compensation: $120,000 - $135,000 OTE (base plus commission) Equity Options In addition to your cash compensation, you will receive options to buy stock in Recovery.com at a set strike price. These options will vest on a four-year schedule and present an exciting opportunity to benefit from the upside of our company's growth. Quarterly Bonus An additional 10% of base earnings is paid out quarterly when the company meets its revenue target. Benefits and Perks This role is eligible for the following benefits and perks: Medical, Dental, and Vision Insurance (100% of premiums paid for employees, 50% of premiums paid for dependents) Short- and long-term disability and basic life insurance 401K (100% company match up to 3% and 50% on the next 2%) Paid time off, paid holidays, and leaves of absence Education Assistance (for educational coursework directly related to your role) Flexible hybrid and work-from-home policy Physical Requirements Sit down and operate a computer for extended periods Able to work in an open office environment Lift items weighing up to 15 lbs About Recovery.com Each year, 90% of people who need addiction treatment don't receive it. One of the major reasons is the difficulty in finding a treatment provider, and as people increasingly turn to the internet over family, friends, or medical professionals to find care, Recovery.com is making a difference in thousands of people's lives by providing a comprehensive, user-friendly resource for finding addiction and mental health treatment. Launched in 2017, Recovery.com is a late-stage startup based in Madison, WI, on a mission to be the the most trusted online resource for connecting patients and mental health providers. We are rapidly growing and profitable, and looking to aggressively capture the market opportunity as we scale to $100M ARR over the next 4 years. Our core values aren't just words to us! They define who we are and how we work. People who are successful at Recovery.com: Regularly show compassion and empathy for customers, patients, and fellow colleagues Display vulnerability by demonstrating authenticity with themselves and encouraging it in others Strive for growth and humbly seek to improve in all aspects of work Demonstrate joy and a positive attitude in every interaction, from office conversations to solving difficult problems Exhibit accountability by not only fulfilling their own responsibilities, but helping others in their work as well Embrace creativity by testing the norms and being open to new ideas Equal Opportunity Statement Recovery.com is an equal opportunity employer committed to diversity and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, veteran status, gender identity, race, religious beliefs, disability, sexual orientation, age, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. Requirements:
    $120k-135k yearly 14d ago
  • Customer Service Rep - Hybrid

    Northwestern Mutual 4.5company rating

    Franklin, WI jobs

    Primary Duties and Responsibilities Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment Becomes proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions which requires a basic understanding of a risk product. Resolves routine problems by following defined standard process and evaluating solutions. Takes responsibility of the client experience to make a difference by connecting with the client and seeing things from their point of view. Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards. Fosters a professional relationship with our clients to enhance brand loyalty. Exhibits consistent and appropriate style and customer focused approach to a variety of customers and customer situations. Uses available resources to effectively and accurately complete routine cases. Qualifications Position Summary As a Customer Service Representative at Northwestern Mutual, you will be a key ambassador of our client experience. As part of our client service operations, you will engage with clients and financial representatives across multiple channels, expertly resolve inquiries and process transactions related to insurance, investments, or other financial products, and contribute to a culture that values proactive problem solving and continuous improvement. We are committed to providing exceptional support and are proud to welcome bilingual candidates-particularly Spanish speakers-as we strive to serve our diverse clientele. This is a Hybrid role for Franklin, WI 3 days on site and 2 days' work from home - Start Date February 2nd, 2026. Key Responsibilities Client Engagement: Provide prompt, accurate, and courteous service to clients and financial representatives via phone, email, and potentially other digital channels. Deliver personalized support by understanding customer needs and offering tailored solutions within the scope of Northwestern Mutual's products and services. Issue Resolution: Handle both basic and intermediate (semi-complex) inquiries with a clear understanding of our insurance, investment, or related financial products. Use defined processes for routine issues while applying critical thinking to suggest effective solutions for non-standard situations. System Navigation & Accuracy: Efficiently navigate multiple proprietary and standard software applications to process requests with exceptional attention to detail and accuracy. Maintain high accuracy in data entry and case management, ensuring client information is handled securely and confidentially according to industry regulations and company policy. Relationship Building: Develop professional and empathetic relationships with clients and Financial Advisors. Enhance the overall client experience and build brand loyalty through proactive communication, follow-ups, and quality service. Continuous Improvement: Embrace change in a dynamic environment and actively contribute ideas for process enhancements to improve efficiency and client satisfaction. Participate in ongoing training sessions and professional development opportunities to stay current with products, services, regulations, best practices, and technological advances. Required Qualifications An Associate's degree in Business, Finance, or a related field, or an equivalent combination of education and professional experience. Exceptional verbal and written communication skills with a strong customer-focused mindset. Strong organizational and multitasking abilities in fast-paced settings. Demonstrated proficiency in using modern software packages and navigating multiple complex systems. A proactive approach toward problem solving with a commitment to continuous learning and accuracy. Skills You Have Customer Service Mindset (NM) - Anticipates customer needs and applies understanding of customer needs or perspectives to solve problems and drive outcomes as the basis for decision making. Leverages knowledge of trends affecting customer to help them make informed decisions. Customer Support (NM) - Captures customer information for inquiry and analysis in an organized, clear, and consistent manner; leverages knowledge of trends affecting customer to help them make informed decisions and communicates with the customer and the field. Uses customer intelligence to solve problems, demonstrate patience and understanding, ensure customer satisfaction by knowing the customer and audience and resolve customer complaints efficiently. Change Adaptability (NM) - Becomes adaptable in response to continual changes; shows an openness to new ways of working, new methods, work-in-progress improvements and changes and seamlessly navigates the changing business environment and adjusts behavior as appropriate to the situation. Client Advocacy (NM) - Translates customer issues and pain points into requirements, represents client's best interests. Analyzes customer feedback to understand client needs and communicates client sentiment to product teams and relevant stakeholders. Analytical Thinking (NM) - Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes. Adaptive Communication (NM) - Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical audiences. Quality Acumen (NM) - Demonstrates thorough understanding of the professional domain, adheres to established industry standards, and exhibits effective consultative behaviors. Continuously enhances knowledge through learning and experience, implements best practices consistently to provide better solutions, exceptional quality of service, and offers a seamless user experience. Why Join Northwestern Mutual? Growth Opportunities: We are invested in your professional development and provide clear pathways for career advancement within a stable and respected company. Inclusive Culture: We foster a diverse and inclusive environment that encourages collaboration, integrity, and mutual respect. Impactful Work: Your role directly influences client satisfaction and financial security, contributing to the overall success of our clients and the company, making a measurable This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA Compensation Range: Pay Range - Start: Pay Range - End: Geographic Specific Pay Structure: Structure 110: Structure 115: We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
    $33k-40k yearly est. Auto-Apply 18d ago
  • Client Support Specialist

    Citizens Community Bancorp, Inc. 4.3company rating

    Eau Claire, WI jobs

    Are you a customer-focused professional who enjoys helping others and creating positive experiences? We're looking for a Client Support Specialist to join our team! As a key member of our client services department, you will provide friendly, efficient, and solution-oriented support by phone and email. You'll respond to inquiries, resolve issues within your authority, and ensure each customer feels valued and supported. You must analyze problems critically and develop creative solutions. The ideal candidate will stand by their ideas and opinions even in the face of firm opposition. This role also involves promoting current marketing campaigns and completing routine administrative tasks. Responsibilities: * Provide a full range of customer service-oriented telephone and e-mail support activities to customers and Bank colleagues; greets customers professionally; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller. * Promptly respond to and resolve customer concerns, problems and discrepancies by clarifying issues within given authority; researches and explores answers and alternative solutions; reconciles accounts; enters corrections; reverses customer fees or charges with the concurrence of Bank management; escalates unresolved problems. * Perform operational duties as necessary to support the service center; processes account balance or transfer requests, stop payment orders, changes of address and other such requests based upon proper customer identification, authorization and approval; conducts transaction call back procedures. * Provide support to all areas of the organization as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow through with involved customers and colleagues. * Make outbound telephone calls looking to offer additional products and services which will assist in solving financial needs. * Make outbound calls to existing clients as follow up to a question or negative status of account. * Performs a wide variety of routine clerical duties. * Assure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position. Must haves: * One (1) year of work related experience consisting of call center or customer service support duties in the financial service industry. Desired Qualifications * Bilingual (English/Spanish) What's in it for you? * Full Time, 40 hours per week; occasional Saturdays required. * Monday - Friday work week * Competitive pay. * Eligible for annual incentive based upon company performance and goals. Perks: * Health, Vision & Dental Plans * Health Savings Account (HSA) with CCF Contributions * Employer Paid Life Insurance and Long Term Disability Plans * Voluntary Life Insurance and Short Term Disability Plans * Accident, Critical Illness, and Hospital Indemnity Plans * Benefits Care Advocate * Flexible Spending Account * Health Reimbursement Arrangement (HRA) * 401K Retirement Plan and Company Match * Paid Time Off and Paid Holidays * Time Off for Bereavement Leave, Parental Leave, and Voting * Paid Time Off Donation * Paid Time Off Cash Out * Company-Wide Wellness Program * Employee Assistance Program (EAP) * Colleague Referral Program * Education Reimbursement Program * Career Planning * Remote Work Arrangements * Colleague Pricing on Secondary Market Mortgage Loans * Colleague Beyond Save & Spend Accounts Perks * Discount Program What can you expect from us? At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues and providing them with tools they need to grow and develop their careers. We prioritize the needs of our community by allocating resources and encouraging colleague involvement across the regions we operate in. We are proud to be a part of our local communities, and we look forward to continuing to support and serve them. Learn more here about how we make more possible: *********************** Ready to be part of our financial family? Apply online at ccf.us! If you need assistance applying, contact us at ********* and we will attempt to meet your needs. In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.
    $40k-50k yearly est. 2d ago
  • Equity Research Associate

    Robert W. Baird & Co. Incorporated 4.7company rating

    Milwaukee, WI jobs

    About The Role: Baird is seeking an Equity Associate for our Private Wealth Management equity research team. This team is responsible for consulting over $125B in individual stocks in Baird's PWM system and provides guidance and support to Baird's Financial Advisors. The associate will provide support to a team that manages Baird's two PWM Home Office Portfolios, directly managing over $8B in client assets. The team also provides timely market insights and commentary across sectors. The Impact You'll Make: * Participate in the creation of the daily Private Wealth Management morning research email, published and distributed every morning by 8:00 am CT, collecting and synthesizing updates deemed important for Financial Advisors and their clients regarding individual securities, ratings changes, industry updates and other topical updates. * Assist the team in responding to Financial Advisors' inquiries about specific stocks, sectors, and/or investment themes. * Provide up to date and timely investment guidance and recommendations to Financial Advisors on behalf of their individual/retail clients. This includes providing updates and opinions on stocks across all industry sectors, analyzing high net worth client portfolios, and providing insight on general investment topics/themes including portfolio construction. * Assist with the development of equity ideas and screens, focusing on current market conditions, stock-specific opportunities and needs specific to individual high net worth clients. * Conduct ongoing due diligence of stocks held in the two Private Wealth Management home office portfolios - the Baird Recommended Portfolio and the Baird Rising Dividend Portfolio - particularly in conjunction with companies' quarterly earnings reports. Over time, as investment acumen develops, the Associate will have an opportunity to participate in the portfolio management process, offering new buy ideas and sell recommendations for the investment committee to consider. * Assist with the initial drafting and creation of written portfolio materials, including trade summaries, quarterly marketing materials, and other supporting research documents. * Other duties/projects as assigned to support Baird's growing PWM business. What You'll Bring to Baird: * Bachelor's degree in finance, business, or other related field. * Progress toward CFA preferred. * Strong analytical skills and a passion for the markets. * Adept with spreadsheets, databases, and word processing applications; experience with Bloomberg, FactSet, and Morningstar a plus. * Strong oral and written communications skills. * Strong attention to detail and organizational skills with the ability to prioritize and complete multiple tasks; ability to work under strict deadlines and pressure situations; demonstrated time management skills. * Strong initiative and work ethic, and an ability to work well both within a team and on a self-directed basis. Ability to thrive in a collaborative environment. * Capacity to handle increasing levels of responsibility as needed. * Willingness to obtain SIE, Series 7, and Series 63 licenses within 6 months of hire. * Willingness to work early hours; workday starts at 6:30 am. * This position offers flexibility to work Monday-Thursday at Baird's global headquarters in Milwaukee, WI and work remote on Friday. Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
    $72k-100k yearly est. 8d ago
  • Entry Level Financial Representative

    Northwestern Mutual-Greater Madison 4.5company rating

    Dodgeville, WI jobs

    Job DescriptionBenefits: Retirement Bonus based on performance Company parties Dental insurance Flexible schedule Health insurance Opportunity for advancement Training & development Vision insurance Join the Team at Northwestern Mutual Greater Madison! We are a growing team passionate about building strong future leaders who share our mission to empower individuals to live their life by design. In addition to supporting clients, we are deeply committed to giving back to the community through partnerships with Alexs Lemonade Stand Foundation and the Carbone Cancer Research Center. If you're driven, community-focused, and looking to grow within a dynamic and supportive environment, wed love to meet with you! Our supportive network office is located: 1600 Aspen Commons, Suite 900 Middleton WI 53562 Follow this link to hear about a Day in the Life of a Northwestern Mutual Advisor: **************************** A Glance at Northwestern Mutual (NM): Northwestern Mutual is a FORTUNE 500 company that provides a wide range of financial services to more than 5 million people. As a mutual company, we answer to our policyownersnot Wall Street. We began in Wisconsin in 1857, and today were one of Americas top companies, with a unique culture deeply dedicated to helping people achieve financial security. Meet Some of Our Local Leaders, the Heartbeat of Our Business: Tanner Hahn, Financial Representative How long with NM? Since August 2020. Previous experience? Banking and retail. Passionate about? Spending time with his wife and daughter, reviewing movies, collecting trading cards, and following sports, Elijah Holmes, Financial Representative How long with NM? Less than 1 year. Previous experience? Pre-college advisor for a college prep program. Passionate about? Traveling, trying new experiences, attending theater, and spending time with his partner. William Jordan, Financial Advisor How long with NM? 7 years. Previous experience? Intern at NM and pizza delivery driver during college. Passionate about? Family, fitness, sports (Packers, Badgers, Bucks), and music, with two years of music school experience in Nashville. Sandy Botcher, Managing Partner How long with NM? 24 years. Previous experience? Junior high teacher and litigation attorney. Passionate about? Family, hockey, visiting NHL arenas, working out, baking, and helping families avoid financial hardship through proper planning. Michael Ciske, Financial Representative How long with NM? Started September, 2023. Previous experience? Army medic for 16+ years and office manager at a dental office. Passionate about? Family, live music, camping, snowboarding, gaming, guitar, and board games. About the Financial Representative Role: As a Financial Representative at Northwestern Mutual, you will be part of a team that helps individuals and businesses achieve their financial goals through personalized insurance solutions and financial planning. Your role involves building long-term relationships with clients, understanding their unique needs, and providing tailored financial solutions. Key Responsibilities: Client Consultation: Engage with clients to understand their financial goals, aspirations, and concerns. Financial Planning: Develop comprehensive financial plans that include investments, insurance, and retirement. Insurance Solutions: Recommend and implement insurance strategies to protect clients' assets and income. Ongoing Support: Monitor clients' financial plans and provide regular updates, adjusting strategies as needed to meet changing circumstances. Networking: Build and maintain a network of clients through referrals, community involvement, and professional associations. Qualifications: Education: A bachelor's degree is preferred. Experience: Previous experience in financial services, insurance or business development is beneficial but not required. Skills: Strong interpersonal and communication skills, analytical thinking, and the ability to build trust and rapport with clients. Licenses: Obtain necessary licenses, with training and sponsorship available. Benefits: Professional Development: Access to ongoing training and development programs, including sponsorship for advanced certifications. Income Potential: Competitive compensation structure including performance incentives, with no ceiling. Support and Mentorship: Comprehensive support from a dedicated planning team, marketing resources, and experienced mentors. Work-Life Balance: Flexibility to create a schedule that fits your lifestyle and goals. Impact: Make a lasting impact by guiding individuals and families in your community towards financial security and success. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries in Milwaukee, WI. Sandy Botcher is a General Agent of NM. Managing Partners are not in legal partnership with each other, NM, or its subsidiaries. Flexible work from home options available.
    $37k-58k yearly est. 21d ago
  • Bookkeeper Manager

    MBE CPAs 4.0company rating

    Marshfield, WI jobs

    Job Description What's the role? Our Client Accounting Services (CAS) Supervisors are a key part of the CAS team, working with clients to provide support for bookkeeping, payroll, and QuickBooks, always ensuring compliance with GAAP and related tax rules and regulations. This includes: Providing full charge bookkeeping services to multiple clients using QuickBooks. Processing payrolls, including direct deposits, and generating monthly/quarterly/year-end statements. Providing QuickBooks support and consulting, including training clients on managing their records in QB on an as-needed basis. Supporting the client by providing a catch-up of the year's financial activity to produce the tax return. Managing a book of business and delegating work to other CAS team members. What experience and skills do I need to be successful? 3+ years in a similar role within a public accounting firm. Two-year Associate Degree in Accounting preferred or equivalent level of bookkeeping experience. Knowledge of generally accepted principles of accounting. Intermediate to advanced skills in QuickBooks software. Great Perks and Benefits: Some major perks this firm can offer are long-term job stability, work-life balance to support raising a family, and significant opportunities to grow your career within the firm. In addition: Onsite, hybrid, or remote work arrangements. Remote work allowed for candidates with 3+ years of directly related experience. Relocation packages include the ability to work remotely during the transition to the area. Competitive medical, dental, and vision insurance plans. FSA/HSA account options. Paid Time Off (PTO). 401k employer matching program to save for retirement. Tuition reimbursement, CPA assistance, and professional growth opportunities through continuing education. Supplemental insurance options for life, AD&D, STD, LTD, and critical illness. Bonuses for helping with business development leads. Incredible potential for upward mobility and career growth. What will my schedule look like? This role supports our office hours of Monday-Friday 8a-5p with a steady 40 hours per week. Generally, overtime is not expected except during January and February when the CAS team works about 50 hours per week for year-end. Unlimited overtime is available January-March and May-September the office closes at noon on Fridays for summer hours. How do I join? First step is applying with your resume. Qualified candidates will then complete a phone screen with HR, followed by an interview with the MBE accounting team. What else are you hiring for? See all MBE CPA's openings on their website or reach out to our Lead Recruiter, Jazmine Hoile, on LinkedIn. More about the MBE Affiliate Group: MBE CPAs is a team of accounting experts who use our industry-based knowledge to help others succeed in their financial journeys. We expanded our services from just accounting and tax to now include an entire affiliate group of services to support our clients with 19 office locations including 13 in Wisconsin in Black Earth, Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus offices in Phoenix, Goodyear, and Chandler, Arizona, in Scottsbluff and Kimball, Nebraska, and Durango, Colorado.
    $40k-55k yearly est. 20d ago
  • Director of Plan Administration

    Kerberrose S.C 3.5company rating

    Wisconsin jobs

    The Director of Plan Administration will lead the day-to-day operations of our Plan Administration team. This individual is responsible for overseeing a team of administrators, ensuring timely and accurate delivery of compliance testing, Government filings, and annual reporting for our Plan Sponsors. The ideal candidate has technical expertise in Qualified Retirement Plans, proven leadership experience, and a commitment to delivering exceptional service to Plan Sponsors and Financial Advisors. ________________________________________ Key Responsibilities: Lead and manage the Plan Administration team, including hiring, training, mentoring, and performance reviews. Oversee the administration of Defined Contribution Plans, including Nondiscrimination Testing (ADP/ACP, Top-Heavy, Coverage), Contribution calculations, and Forms 5500 preparation. Coordinate with Actuarial Service providers regarding Paired Plans. Ensure compliance with DOL, ERISA and IRS Regulations and keep team updated on Regulatory changes. Oversee the preparation of Plan Sponsor initiated Amendments and IRS-mandated Restatements Act as a technical resource for internal staff and external clients on complex Plan design and compliance issues. Maintain strong relationships with Plan Sponsors, Financial Advisors, recordkeepers, and other stakeholders. Develop and implement process improvements to increase efficiency and accuracy. Support the onboarding of new Plans and coordinate the transition of existing Plans. Manage workload distribution and deadlines to ensure timely and quality deliverables. Collaborate with Executive leadership on business strategy, Plan Sponsor delivery, and growth initiatives. Monitor key performance indicators (KPIs) and report progress and risks to leadership. Requirements Qualifications: Bachelor's degree in Accounting, Business, or related field (or equivalent experience). 7+ years of experience in Qualified Retirement Plan administration. 3+ years of leadership or management experience in a TPA or similar environment. Strong knowledge of DOL, ERISA and IRS rules governing Qualified Retirement Plans. Professional credentials such as QKA, QKC, QPA, CPC, or NIPA equivalent preferred. Excellent analytical, organizational, and communication skills. Experience with TPA administration software (e.g. ASC Compliance and Document, Plan Sponsor Connect, FTWilliam) preferred. High level of attention to detail and ability to manage multiple priorities. Benefits: Competitive salary and performance-based bonus Health, Dental and Vision insurance 401(k) with Employer Matching Contribution Paid time off and holidays Opportunities for professional development and Continuing Education Flexible work environment and remote work options (if applicable)
    $66k-82k yearly est. 36d ago
  • Investment Consultant

    City National Bank 4.9company rating

    Madison, WI jobs

    *INVESTMENT CONSULTANT - Remote based in TX* WHAT IS THE OPPORTUNITY? Expand and deepen the network of Independent Financial Advisors, CPA's & attorneys referring clients to Royal Bank of Canada (RBC) Rochdale and to communicate and meet high net worth investors who have expressed an interest in RBC Rochdale investment services. Develops "partnering" relationships with Independent Financial Advisor, accounting firms, and estate planning firms with the objective of providing the highest level of investment management services to their clients. Performance in the role is based on the acquisition of new assets under management. WHAT WILL YOU DO? * Develop and implement programs designed to increase the quality and quantity of Independent Financial Advisors, accounting and law firms referring clients to RBC Rochdale. * Ensure that Independent Financial Advisors are kept abreast of firm and industry developments. * Ensure that the transition from the sales process to portfolio management is smooth and accurate. * Facilitate the new accounts and account transfer process. * Handle Independent Financial Advisor and client communication. * Prepare client presentations. * Communicate regularly with centers of influence to ensure that products and services are meeting their needs, expectations and specifications. * Facilitate and conduct individual meetings and presentations in assigned territory. * Generate new assets to the firm using a highly professional consultative sales approach. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree * Minimum 5 years of financial experience preferably in Investment Management * 2 years of experience in the High Net Worth or Ultra High Net Market markets * 2 + years delivering formal client presentations * FINRA Series 7 and 63 or 66 licenses * Ability to travel 40-50% of the time *Additional Qualifications* * CFA - Chartered Financial Analyst (or in process of becoming CFA Charterholder) * Highly competitive and goal-oriented * A focus on sales and new business development * Masters Degree preferred * Working knowledge of portfolio management, including knowledge of investment techniques and asset allocation, investment research, capital market behaviors, and financial instruments generally acquired through years of investment and /or HNW related experience. * Experience in the High Net Worth or Ultra High Net Market markets * Working knowledge of financial planning, investment and/or HNW economic issues (aka "continual learner") and the ability to apply principal techniques of portfolio management, along with excellent communication skills to effectively interface with clients and investment colleagues. * Prior success in the HNW or UHNW market * Excellent communication skills * Self-motivated and self-disciplined * Strategic thinker, able to assess and recommend a course of action * Highest level of both personal and professional demeanor and ethical behavior *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. \#LI-DN1 \#CA-DN1
    $101.2k-172.4k yearly 60d+ ago
  • Help Desk 1, Full-Time (Oak Creek)

    Guardian Credit Union 3.8company rating

    Oak Creek, WI jobs

    Job Details OCO Oak Creek - Oak Creek, WI Full TimeDescription OUR CORE VALUES: The Help Desk I will be expected to act in a manner which is in accordance with Guardian Credit Union's values: 1. Relationships - We treat each other, our members, and our community with respect. 2. Accountability - We hold ourselves to a higher standard. 3. Teamwork - We work together to reach our goals. 4. Honesty - We believe in conducting ourselves with honesty, integrity, trust, and fairness. ESSENTIAL FUNCTIONS: 1. Provides level 1 help desk support, including on-call, for GCU Employee requests and, if necessary, for member-related issues. Provides courteous, effective and timely resolution of basic user issues and provide updates to users for more complex issues. Typical requests include account creation, account unlocks, password resets, and basic troubleshooting of end-user issues. Escalates advanced issues to Help Desk II or MIS management as necessary. 2. Performs daily and period-end (monthly, quarterly, yearly) processing items according to the core operations schedule and procedures, maintains a record of computer jobs completed. 3. Documents issues and resolutions in the help desk system knowledge base 4. Assists with monitoring and identifying PC and core operational issues. Informs MIS management of detected interruptions, outages or any maintenance problems. 5. Assists with building PCs according to procedures, assist with deploying peripheral devices including monitors, printers, signature pads, etc. SECONDARY FUNCTIONS: 1. Performs MIS project and maintenance work as assigned. 2. Assists in preparation and maintenance of MIS schedules. 3. Assists in disaster recovery planning and testing execution. 4. Helps maintain MIS system documentation and inventory databases. 5. Continually seeks to improve processes using a team approach to problem solving. 6. Serves as back up to department staff and other duties as assigned. Qualifications SKILLS AND ABILITIES REQUIRED: 1. High degree of accuracy and attention to detail. 2. Ability to understand data processing procedures and principles, credit union operations, and credit union philosophy. 3. Ability to make independent decisions since some duties require evaluating numerous elements and alternatives. 4. Ability to identify problems of system hardware and software and solve basic issues related to such problems. 5. Ability to record data and maintain reports with high degree of accuracy and organization. 6. Must possess interpersonal skills necessary to effectively interact with management, staff, and vendors. 7. Maintains confidentiality, uses good judgement. 8. Must present a professional, business-like appearance and manner. 9. Must be willing and able to work any shift within a 24-hour period and on holidays and weekends. 10. Must be bondable. EDUCATION/EXPERIENCE: Any combination equivalent to education and experience that provides the required knowledge and skills is qualifying. Typical qualifications would be equivalent to: Completion of a high school degree and some post-secondary education or hands-on experience in computer concepts and operations. WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in an office setting. This position is located at our Oak Creek office, and the duties of this job can be regularly performed in an office setting or remotely. Remote capabilities and scheduling are determined on a case-by-case basis. Working remotely on Saturdays will be allowed after position is established. All remote work must follow GCU's Telecommuting Policy. PHYSICAL DEMANDS: The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. 1. Some lifting (up to 30 pounds) 2. Ability to remain in a stationary position 75% of the time. 3. Ability to position self to set up workstations and maintain computers. 4. Ability to constantly operate a computer and other office productivity equipment. 5. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. TRAVEL: Majority of work will be carried out at the Oak Creek, WI location with local travel to other branches in Milwaukee and Waukesha counties as required. HOURS: This is a full-time position with a monthly rotation schedule. Three weeks schedule of Monday - Saturday and then the fourth week a schedule of Monday - Friday. Occasional work outside of normal business hours and on weekends maybe required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    $47k-62k yearly est. 60d+ ago
  • Lead Account Executive - Global Operations (Remote-Eligible)

    Capital One 4.7company rating

    Madison, WI jobs

    The Lead Account Executive provides essential operational support for business partners. This includes project managing partner and product onboarding, as well as training partners on our proprietary tools and systems. The individual in this role will lead operational projects focused on implementing new products, releases, and solutions, while also resolving escalated customer issues. Furthermore, the role is responsible for managing operational relationships with complex and large partners, actively managing risk, and escalating any customer-impacting issues to management within day-to-day responsibilities. **Responsibilities:** + Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors + Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches + Supporting business development through the onboarding of new franchises, issuers, acquirers, processors, and software vendors, as well as assisting with contract negotiation and due diligence + Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process + Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools + Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues + Client Engagement: This is a client-facing role requiring approximately 10% travel **Basic Qualifications:** + High School Diploma, GED or equivalent certification + At least 6 years of payments industry experience within financial services **Preferred Qualifications** + Bachelor's Degree in Business, Finance, Information Technology, Engineering + 8+ years of payments industry experience within financial services + Experience influencing key stakeholders, executive level clients or internal business partners **Capital One is open to hiring a Remote Employee for this opportunity.** **At this time, Capital One will not sponsor a new applicant for employment authorization for this position.** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $106,700 - $121,700 for Lead Account Executive Riverwoods, IL: $106,700 - $121,700 for Lead Account Executive Chicago, IL: $106,700 - $121,700 for Lead Account Executive Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
    $106.7k-121.7k yearly 2d ago
  • Investment Client Svcs Manager - Top Advisor Team - Hybrid

    Northwestern Mutual 4.5company rating

    Franklin, WI jobs

    The Manager of the Top Advisor Team within Investment Client Services will lead a high-performing group dedicated to supporting the firm's most successful advisors. This role combines strategic leadership, operational excellence, and deep industry expertise to deliver exceptional service and drive advisor success. Key Responsibilities: Leadership & Team Development Lead and develop a team of professionals, including staffing, mentoring, performance management, and succession planning. Foster a culture of accountability, collaboration, and continuous improvement. Strategic Oversight & Operational Excellence Define team purpose, clarify roles, set milestones, and establish success measures. Drive innovation and scalability while ensuring compliance with regulatory and program guidelines. Translate regulatory and program changes into actionable steps to minimize risk and operational disruption. Service Delivery & Risk Management Ensure high-quality, cost-effective service delivery by managing operating plans, budgets, and service-level goals. Oversee complex escalations related to staff, cases, processes, and systems from both home office and field operations. Conduct timely quality reviews and audits to maintain compliance and mitigate risk. Collaboration & Relationship Management Partner closely with financial advisors and staff to resolve complex cases and enhance operational success. Collaborate with internal teams (product, compliance, supervision, engineering) and external vendors to drive improvements. Represent the division in projects and initiatives, serving as SME or project lead from concept through completion. Industry Expertise & Continuous Improvement Apply deep knowledge of securities trading, investment products, and regulatory frameworks. Recommend product and system enhancements to improve advisor productivity and client experience. Identify and implement process or technology improvements to reduce costs and increase efficiency. Field Engagement & Change Leadership Serve as a key liaison to top advisors and their teams, including in-person visits, conferences, and industry events. Lead change management initiatives across the organization, ensuring smooth adoption and minimal disruption. Additional Responsibilities Support dedicated trading platforms and vendor relationships. Assist with planning and execution of home office and field events. Stay current on industry trends and proactively communicate implications to stakeholders. Qualifications: Bachelor's degree in business, investment operations, or equivalent experience. Minimum 7 years of investment experience, including 2+ years in operational management leadership. Strong technical knowledge of financial services operations; brokerage and advisory trading experience preferred. Experience with Pershing and Envestnet a plus. FINRA Series 7 and 24 required. Proven ability to manage complex projects, lead teams, and adapt to changing business needs. Exceptional relationship-building skills and ability to influence across multiple stakeholders. Strong business acumen, strategic thinking, and ability to anticipate future trends. This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 24 - FINRA, Series 7 - FINRA Compensation Range: Pay Range - Start: $84,350.00 Pay Range - End: $156,650.00 Geographic Specific Pay Structure: Structure 110: Structure 115: We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
    $84.4k-156.7k yearly Auto-Apply 2d ago
  • Business Services Data Analyst (Hybrid) - Cottage Grove, WI

    Summit Credit Union Career 4.5company rating

    Cottage Grove, WI jobs

    What You'll Do Dive into large datasets and surface insights that fuel strategy, innovation, and compliance. Build dashboards and reports that help leaders make informed decisions-fast. Collaborate with product managers, business leaders, and tech teams to solve real-world challenges. Spot opportunities for automation and efficiency like a pro. Ensure data integrity and compliance across all your work. What Success Looks Like Your reports and dashboards are timely, accurate, and drive smart business moves. Your analysis powers strategic initiatives like market expansion and product performance. You help streamline operations and uncover hidden efficiencies. You build strong relationships by translating complex data into clear, actionable solutions. You maintain top-tier data quality and compliance standards. Capability Requirements Bachelor's degree in Data Science, Finance, Economics, Statistics, or a related field 3 years or more experience in data analysis, preferably within financial services or commercial banking; combination of applicable work experience and education will be considered. Proficiency in SQL, Excel, and data visualization tools such as Power BI or Tableau. Experience with statistical analysis tools (e.g., Python, R) is desirable. Knowledge of banking systems, financial products, and regulatory reporting standards. Demonstrated ability to communicate complex data clearly to non-technical stakeholders. Experience working with large datasets and data warehouses preferred. Understanding of data governance and compliance frameworks within commercial banking. Why Summit? We're not your average financial institution. We're member-owned, mission-driven, and deeply committed to making lives better. At Summit, you'll find a culture of collaboration, curiosity, and continuous improvement-plus great benefits and opportunities to grow. Comprehensive Benefits: Health, dental, vision, disability, and life insurance plans tailored to your needs. Financial Security: 401(k) with employer match, pension plan, profit-sharing, and HSA support. Generous Time Off: Competitive PTO, sick leave, and 8.5 paid holidays annually. Career Growth: Tuition reimbursement, student loan assistance, and leadership development programs. Award-Winning Culture: Recognized as a Top Workplace with a collaborative, inclusive environment. Financial Wellness: Free coaching, workshops, and award-winning programs for employees and members. Required Statement Sections Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 10 pounds. Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions. Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc). EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.
    $58k-70k yearly est. 41d ago
  • Loan Processor - Hybrid!

    First Business Financial Services, Inc. 4.2company rating

    Madison, WI jobs

    Join the growing team at First Business Bank as a Loan Processor - Hybrid! At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us! This position has a Hybrid Work Model: 3 days per week at our Madison, WI location. CORE OBJECTIVES * Customer Service * Timely and professional response to emails and telephone calls to the loan department. * Loan Activities * Post loan payments and advances on loans * Perform address changes and risk rating changes * Loan reports * Credit Verifications * Follow up on items in monthly tickler reports * Prepare loan payoff statements * Timely and professional response to emails and telephone calls to the loan department * Loan Documentation * Determine loan request has appropriate approval as required by loan policy. Prepare loan documents as requested for loan officers, as assigned. Review loan documents for accuracy and completeness prior to and post closing, in accordance with applicable legal requirements and the bank's loan policy. * Book Loans * Set up and book loans to the loan system according to bank guidelines accurately and in a timely manner. Prepare FTM transactions, wire funds and request cashier's checks in order to distribute funds as requested by the loan officer. * Loan Filing * Create or add to existing loan file and forward documents to other Review Representatives for editing and final review. Mail necessary documents for recording at the appropriate filing office (ROD, DFI, etc.) in a timely manner. Identify ticklers for Credit Quest tracking - tracking missing or unrecorded documents and loan policy and documentation exceptions. Follow up and resolve any incomplete or incorrect items identified by edit in a timely manner. QUALIFICATIONS: * Banking experience in loan processing preferred * Ability to work independently and use independent judgment with minimal supervision * Demonstrated success with written communication, and ability to assess and analyze information, formulate conclusions and recommendations, and prepare well-written reports that will be reviewed and presented * Strong desire to be curious and inquisitive, and self-confidence to ask questions
    $27k-34k yearly est. Auto-Apply 28d ago
  • Staff Software Engineer

    Navient 4.1company rating

    Madison, WI jobs

    **Our mission is to make higher education accessible and affordable for everyone.** We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast. We build tools that help people feel in control of their financial future, including: + **Private student loans** - low rates, people-first service, and flexible payments. + **Student loan refinancing** - break free from high-interest rates or monthly payments. + **Scholarships** - access to thousands of scholarships to help students pay less. Earnies are committed to helping students live their best lives, free from the stress of student debt. If you're as passionate as we are about our mission, read more below, and let's build something great together! Title: Staff Software Engineer Duties: The Staff Software Engineer (Multiple Positions Open) at Earnest LLC in Oakland, CA will drive the technical strategy and execution for our engineering teams. Lead the development of a scalable, high-performance lending ecosystem from customer onboarding to checkout. Architect and build customer-centric financial products, ensuring a frictionless and optimized user experience and orchestrating large-scale financial transactions. Define and execute the technical vision and best practices for a high-performing engineering team. Lead architectural decisions to enhance scalability, reliability, and efficiency of the lending platform. Collaborate with Product, UX, and Business teams to align technology with strategic goals. Design, build, and maintain customer-facing lending applications using Node.js, TypeScript, React/Redux, Angular, Sequelize, PostgreSQL, and Docker. Develop and optimize high-quality, testable code, implementing unit and integration tests with Mocha, Chai, Sinon, and Sequelize. Ensure performance, security, and scalability through best-in-class software engineering practices. Identify and resolve defects through debugging, profiling, logging, log analysis, tracing, and FullStory session replays. Oversee code deployment to Staging and Production environments. Partner with Quality Engineers to address issues found in testing and improve automated testing coverage. Lead and participate in Agile ceremonies. Break down product requirements into engineering deliverables in Jira. Review and provide critical feedback on Product Requirements Documents, Epics, and User Stories, influencing the technical and business roadmap. Recommend alternative technical solutions to optimize delivery speed, enhance customer experience, and reduce costs. Maintain technical documentation. Contribute to Earnest's DevOps culture and participate in rotating on-call support for production applications. Position is 100% remote. Salary: $207,585 per year. Requirements: Bachelor's degree in Computer Science, Software Engineering, or a closely related field, plus 3 years of software development experience. The 3 years of experience must include 3 years of experience with each of the following: (1) building highly distributed microservices; (2) SQL databases, including PostgreSQL, and caching, performance, monitoring, and scalability; (3) server- side technologies, including Node.js, Typescript, and Javascript; and (4) client-side technologies, including React Native and Angular. Must include two years of experience with: AWS or similar cloud-based infrastructure; and leading the architecture, design, development, and deployment of large-scale projects. This notice is subject to Earnest LLC's employee referral program. Interested candidates can apply online at *********************** [earnest.com] or send a resume to **************************** and reference job code 058. A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate's starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future. Pay Range $207,585-$207,585 USD **Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:** + Health, Dental, & Vision benefits plus savings plans + Mac computers + work-from-home stipend to set up your home office + Monthly internet and phone reimbursement + Employee Stock Purchase Plan + Restricted Stock Units (RSUs) + 401(k) plan to help you save for retirement plus a company match + Robust tuition reimbursement program + $1,000 travel perk on each Earnie-versary to anywhere in the world + Competitive days of annual PTO + Competitive parental leave **What Makes an Earnie:** At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other: + **Every Second Counts** : Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success. + **Choose To Do Hard Things** : We win by tackling the hard things that others avoid, fueled by grit and resilience. + **Pursue Excellence** : Great companies, teams, and individuals never settle and are proud of the work that they do. What's good enough today won't be good enough tomorrow. Excellence isn't a destination; it's a mindset of continuous improvement. + **Lead Together** : Our success comes from how we work together. Leadership is not about titles-it is about action. We take ownership, drive results, and move forward as a team. + **Don't Take Yourself Too Seriously** : We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient. **At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.** _Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance._
    $207.6k-207.6k yearly Easy Apply 15d ago
  • Business Specialist with Pharma Background

    Northwestern Mutual-Greater Madison 4.5company rating

    Wisconsin Dells, WI jobs

    Job DescriptionBenefits: Retirement Bonus based on performance Company parties Dental insurance Flexible schedule Health insurance Opportunity for advancement Training & development Vision insurance Transition Your Pharma/Medical Expertise into Financial Services! Build Direct Client Relationships: Many professionals in pharma and medical sales find financial services appealing because it allows them to work directly with clients, rather than selling through a middleman. Make a Meaningful Impact: Use your expertise to help individuals navigate critical life stageswhether its planning for college, retirement, or medical expenseswhile positively impacting their lives. Unlimited Growth Potential: With each stage of life requiring new financial planning, your ambition and dedication determine how far you can go in this career. A Rewarding Career Path: Transition to a role where your skills contribute to long-term relationships and meaningful outcomes for your clients. Meet Some of Our Local Leaders, the Heartbeat of Our Business: Tanner Hahn - Financial Representative How long with NM? Since August 2020. Previous experience? Banking and retail. Passionate about? Spending time with his wife and daughter, reviewing movies, collecting trading cards, and following sports, Elijah Holmes - Financial Representative How long with NM? Less than 1 year. Previous experience? Pre-college advisor for a college prep program. Passionate about? Traveling, trying new experiences, attending theater, and spending time with his partner. William Jordan - Financial Advisor How long with NM? 7 years. Previous experience? Intern at NM and pizza delivery driver during college. Passionate about? Family, fitness, sports (Packers, Badgers, Bucks), and music, with two years of music school experience in Nashville. Sandy Botcher - Managing Partner How long with NM? 24 years. Previous experience? Junior high teacher and litigation attorney. Passionate about? Family, hockey, visiting NHL arenas, working out, baking, and helping families avoid financial hardship through proper planning. Michael Ciske - Financial Representative How long with NM? Started September, 2023. Previous experience? Army medic for 16+ years and office manager at a dental office. Passionate about? Family, live music, camping, snowboarding, gaming, guitar, and board games. Position Perks: Significant bonus opportunity commensurate with outcomes Dental insurance Health insurance Life insurance Retirement plan Vision insurance Ongoing professional development Local culture of support and positive recognition Key Responsibilities of a Financial Advisor: Client Consultation: Engage with clients to understand their financial goals, aspirations, and concerns. Financial Planning: Develop comprehensive financial plans that include investments, insurance, and retirement. Insurance Solutions: Recommend and implement insurance strategies to protect clients' assets and income. Ongoing Support: Monitor clients' financial plans and provide regular updates, adjusting strategies as needed to meet changing circumstances. Networking: Build and maintain a network of clients through referrals, community involvement, and professional associations. Qualifications: Experience: Previous experience in financial services or insurance is not required. Skills: Strong interpersonal and communication skills, analytical thinking, and the ability to build trust and rapport with clients. Licenses: Obtain necessary licenses, such as Series 6, 63, and state insurance licenses (training and sponsorship available). About Us: At Northwestern Mutual of Greater Madison, we are a growing team passionate about building strong future leaders who share our mission to empower individuals to live their life by design. In addition to supporting clients, we are deeply committed to giving back to the community through partnerships with Alexs Lemonade Stand Foundation and the Carbone Cancer Research Center. If you're driven, community-focused, and looking to grow within a dynamic and supportive environment, wed love to meet with you! Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries in Milwaukee, WI. Sandy Botcher is a General Agent of NM and not in legal partnership with NM, or its subsidiaries. Flexible work from home options available.
    $55k-77k yearly est. 8d ago
  • Senior IT Project Manager

    Robert W. Baird & Co.Orporated 4.7company rating

    Milwaukee, WI jobs

    About the Role: This is a hybrid role, in function and in location. Functionally, it is a hybrid role between a traditional PM and a ScrumMaster (though we use a kanban flow process; not formal Scrum). Bring your Gantt chart and PowerPoint skills, to be sure, but also bring your blitz planning, work breakdown, effort-based estimation, retro facilitation, and agile coaching skills to the table. Speaking of the table, it's an actual table, with people co-located in our downtown Milwaukee office. Some of us work remotely up to 2 days/week; you can expect hybrid in terms of location, and we are building mostly an in-person culture. This Senior IT Project Manager (PM) role is within IT Operations-not a traditional software delivery organization. You can help with the agile transformation of our Cloud Platform Engineering team. This is an embedded PM role designed to round out a well-formed team in alignment with key agile principles. The PM will work closely with cross-functional team members and delivery stakeholders to ensure operational excellence, agile maturity, and stakeholder engagement. The Impact You'll Make: Team Leadership and Agile Coaching Support and evolve the agile transformation journey of the Azure platform engineering team. Influence without authority and earn the respect & trust of peers to effectively lead the team. Demonstrate knowledge of agile team dynamics and common agile rituals Facilitate continuous improvement by inspecting and adapting agile practices to suit the IT Operations environment. Promote continuous improvement and team growth. Work Intake, Planning, and Organizing Define and refine lightweight processes for intake, triage, analysis, and planning of work requests from delivery teams, internal improvements, and routine maintenance requests. Partner with key stakeholders to understand backlogs and create realistic roadmaps. Lead initiation and planning of initiatives with varying complexity and ambiguity. Build trust and collaboration across cross-functional teams and stakeholders. Stakeholder Management Serve as a key liaison between the cloud platform engineering team and its customers (software delivery teams). Facilitate monthly Azure Steering Committee meetings with IT senior leadership. Communicate effectively across all levels of the organization, ensuring transparency and alignment. Provide timely updates and facilitate meetings with clear agendas and outcomes. Help develop systems to promote the Azure platform in a meaningful way to our delivery team customers. Navigating Complexity Navigate organizational dynamics to escalate issues and drive decisions. Identify and mitigate risks and issues to ensure successful delivery. Foster relationships across key IT Operations teams Leverage cross-team relationships to resolve dependencies and remove roadblocks What you'll Bring to Baird: Participate in the Project Manager Community of Practice (PMCoP). Develop domain knowledge relevant to Azure platform delivery and IT Operations. Pursue professional development and share learnings with peers. Deep understanding of agile principles and a passion for bringing them to life. Strong organizational, time management, and problem-solving skills. Passion for systems thinking and team dynamics. Confidence tempered with humility. Experience organizing work and analyzing data from Azure DevOps Boards is a plus. Prior IT Operations or Enterprise experience is a plus #LI-SB1 Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
    $105k-145k yearly est. Auto-Apply 38d ago
  • Collection Specialist - Bilingual - Fully Remote

    Time Investment Co 3.1company rating

    West Bend, WI jobs

    Bilingual Collections Specialist - Fully Remote- Southeastern WI- Milwaukee WI area Why Time Investment Company? We are a company that is driven by our Core Principles of Service, Excellence, Integrity, Generosity and Fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers. We were selected as one of the Top Workplaces for Southeastern WI in 2024 and 2025! About our West Bend location: North of Milwaukee, our TIC office is in West Bend's beautiful historic district filled with the charm of repurposed early 20th century buildings. What's in it for you? $1000 sign on bonus after 90 days 10% extra night and weekend shift differentials Monthly bonus potential Work-From-Home, including training period Flexible work schedule Computer equipment and headset provided Paid Time Off, up to 80 hours the first year Additional 8 hours Birthday Month PTO Potential for additional 8-hour Volunteer PTO Paid holidays with an additional floating holiday Medical, Dental, Vision Insurance Life Insurance, Short and Long-Term Disability Contribute to your 401(k) after the first 60 days; earn 4% company-match after 6 months Tuition Reimbursement Salary range $18-$23 per hour based on experience. Requirements Requirements Our Collections representatives work from the comfort of their home, providing our friendly payment service to our loan holders. They are always happy to help with monthly payments by utilizing their soft-collection skills. Handle outbound/inbound calls from customers who are 30-120 + days delinquent by setting them up with repayment arrangements or answering general questions regarding their loan. Able to handle large volumes of inbound and outbound calls. Use skip tracing and other methods to locate delinquent customers. Prepare and send correspondence to customers via email and text message. Use critical thinking skills to solve customer issues, suggest loan modifications to Collections Manager, and make recommendations for further action to mitigate loss to the company. Create account notes that are clear and concise. Work independently in a challenging environment to consistently meet collection quality and quantity goals. Team Player/ Team Oriented Promoting positive involvement with staff/customers/dealers Support and live out our Core Principles Other miscellaneous duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Fluent in English and Spanish. Must be available between 8am-8pm CST, work two late nights up until 8pm CST, and up to two Saturdays per month (9am-12pm CST) Must have excellent phone etiquette and typing skills. Must have patience and the ability to stay calm in difficult situations. Must be detail oriented and learn new concepts quickly. Must be able to prioritize and make decisions. EDUCATION AND/OR EXPERIENCE : Minimum of high school diploma or equivalent. 2+ years of collections experience, including assisting customers via phone. Previous call center experience is a plus. COMPUTER SKILLS: Must have the ability to talk to customers, search and enter information into a computer program at the same time. Should be proficient in Microsoft Outlook; experience with a CRM program is desired although not necessary. Language Skills : Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization. Mathematical Skills : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Protective Clothing Required: None Work Environment : Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Salary Description Salary range $18-$23 per hour based on experience
    $18-23 hourly 54d ago
  • Private Business Strategist

    PNC Financial Services Group, Inc. 4.4company rating

    Milwaukee, WI jobs

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Private Business Strategist within PNC's Private Bank organization, you will be based in Chicago or Milwaukee. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Participates in consultations with clients and prospects on PNC's ability to assist them across the full range of succession planning solutions. Partners internally with the Asset Management Group and C&IB. Engages in strategic discussions with clients and/or prospects to maintain and/or strengthen our relationships and to provide industry insights that are beneficial to both the individual and the company. * Assesses the scope and resources required for various modular tax, estate and financial plans and manages the resources for efficiency. Identifies, researches, and evaluates the market. Regularly engages with relationship managers, Corporate Banking leadership team, and the transactional teams to ensure open and continued communication regarding the alignment of strategic alternatives offered by PNC. * Conducts and reviews research as appropriate, and develops tax, estate and financial analyses and plans. Makes generally accepted recommendations to team and may make recommendations to clients. May provide direction to wealth strategists and associates. * Retains and grows assets under management by working with clients, prospective clients, and Centers of Influence and by providing advice and implementation. * Identifies solutions and PNC services as sales opportunities to enhance existing client relationships. * Develops new client relationships through networking, prospecting and referrals. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Client Relationship Management, Customer Experience Management, Decision Making and Critical Thinking, Financial Services Industry, Networking, Sales Scoping and Qualification, Value Selling Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $96,000.00 - $269,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 10/20/2025, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
    $62k-83k yearly est. 52d ago
  • Virtual Banking Specialist

    Horicon Bank 3.6company rating

    Horicon, WI jobs

    Job Description **This position is based onsite at our Horicon West location. After completing training, there may be an opportunity for a hybrid schedule that combines in-office and remote work, depending on business needs.** Horicon Bank is actively seeking a productive full-time Virtual Banking Specialist. Are you passionate about providing financial services to our community? Do you want to work for a successful company that is continuously growing? If yes, please continue reading! This Virtual Banking Specialist position earns a competitive wage dependent on experience. We provide great benefits and perks, including a full benefits package and an Employee Stock Ownership Plan (ESOP). If this sounds like the right banking opportunity for you, apply today! ABOUT HORICON BANK For more than 120 years, we have built a foundation of beneficial relationships with our customers throughout nineteen locations in Wisconsin. We are committed to providing quality customer service as we support the sound and productive growth of local businesses and strive to meet the financial needs of our customers in our bank market areas. In the same way animals and plants thrive together in the internationally famous Horicon Marsh - we are linked to the growth and prosperity of the families and businesses in our communities. Our company has been named a Top Workplace by the Milwaukee Journal Sentinel for 11 consecutive years in a row. We are a family-oriented team with an excellent culture. Our company encourages employees to maintain a work-life balance and to give back to the community with paid volunteer time. A DAY IN THE LIFE OF A VIRTUAL BANKING SPECIALIST As a valued member of our Virtual Banking team, you'll be at the forefront of customer experience excellence! First and foremost- assisting customers with transactions through My Virtual Teller (ITMs) across the bank network. Picture this: one moment you're helping a customer in Markesan, and the next, you're connecting with someone in Wauwatosa. With our growing fleet of ITMs, the sky's the limit! But it's not just about processing transactions; it's about building meaningful connections. Like traditional branch associates, our Virtual Banking Specialists (VBS) excel in forging strong relationships with our customers. Whether it's guiding first-time ITM users or providing expert financial advice, our team does it all with a smile - and the best part? We can do it from nearly anywhere! When we're not busy engaging customers through ITMs, we're connecting in other ways- specifically, our Chat services - offering support through traditional chat, audio, and video channels, and though our online account opening platform. As the heart of our "Virtual" branch, we handle all accounts opened online. Whether you're stationed at one of our HB locations or working remotely, the flexibility of our Virtual Branch empowers you to thrive wherever you are. VIRTUAL BANKING SPECIALIST QUALIFICATIONS High School Diploma Previous banking experience desired and/or understanding of bank products and services, including the rules, regulations, policies and procedures. Computer literacy with Office Suite, MS Word, MS Excel and other software product. Exceptional customer service skills. Are you a strong communicator? Do you have excellent organization and time management skills? Can you efficiently prioritize multiple tasks? Is attention to detail your strong suit? Are you calm under pressure? If yes, we want you on our banking team! VIRTUAL BANKING SPECIALIST WORK SCHEDULE Your schedule as a full-time Virtual Banking Specialist is typically Monday through Friday from 7 AM to 6 PM and rotating Saturdays from 7AM to 2PM, with an average of 40 hours per week. Shifts rotate from opening to mid-shift to closing each week. ARE YOU READY TO JOIN OUR BANKING TEAM? If you feel you'll be perfect as our full-time Virtual Banking Specialist, apply now using our initial 3-minute, mobile-friendly application. Location: 53032
    $35k-45k yearly est. 13d ago

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