Western & Southern Financial Group jobs - 163 jobs

OverviewIndependently evaluates and classifies risks on applications for life, accident and critical illness insurance including supplemental benefits and policy changes in accordance with mortality and morbidity pricing assumptions. Underwrites life insurance applications and associated risks. Classifies the risk with a minimum of underwriting requirements. Verbally discusses cases with Field Sales associates and applicants, which may involve explaining the reasons the Company took adverse action on an application and attempting to diminish any negative reaction by the applicant. Develops a strong knowledge of human physiology in order to glean the necessary information from the data collected. In addition, builds a high level of knowledge of other technical aspects of the underwriting process, which includes financial needs, insurable interests, avocations and occupations along with a comprehensive knowledge of the Company's products and procedures. Concurs on cases that are over the Underwriters' limits of authority; the Senior Underwriter will be responsible for the final approval of these cases. Reviews the cases of the Underwriters to determine the quality of the work and any developmental needs. ResponsibilitiesWhat you will do: Review life applications, policy change requests, and reinstatements for completeness and accuracy, ensuring underwriting rules, philosophies, laws and practices are followed. Evaluate medical, financial, and non-medical information, as developed, to determine the risk classification according to company guidelines. Determine appropriateness of applied coverage (i. e. , sufficient financial justification, appropriate insurable interest). Make underwriting decisions that produce claim results within the Company's mortality expectations. Review and provide approval on cases completed by less tenured underwriters. Comply with federal and state rules and regulations (i. e. , MIB, Fair Credit Reporting Act, blood testing, Replacements, 1035 Exchanges, etc. ). Communicate clearly and provide accurate information verbally and in writing to the field force, vendors, reinsurers, various Home Office associates, etc. , while following proper rules of punctuation, grammar, dictation, and style. Train new underwriters on processes, systems and underwriting philosophy. Develop and presents structured job-specific training as management directs, applying appropriate adult-learning principles. Gives proper direction to the New Business support staff and Underwriters. Serves in the lead position for the team on a periodic basis, communicating workflow to the group and other teams. Periodically prepare procedures to be used in work-related procedural and training manuals, and also prepares formal reports in conjunction with department projects. Maintains confidentiality of information including sensitive medical, financial, personal and payroll information. Performs other duties as assigned. Complies with all policies and standards. Qualifications College degree or relevant underwriting experience - Preferred 5 years experience as a life insurance underwriter - Required 1 year experience as a Nurse Practitioner or equivalent position - Required Demonstrated knowledge of medical terminology. - Demonstrated strong negotiation skills and experience "selling" adverse decisions to producers in a clear, concise and positive manner that leaves producers feeling good about the decisions. - Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolution. - Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner. - Proven examples of handling difficult situations effectively while maintaining high volumes of work. - Demonstrated strong attention to detail with excellent organizational skills. Cite examples of organization and time management methods used to manage or prioritize workload demands. - Proven ability to successfully demonstrate strong financial and medical underwriting skills. - Working knowledge of word processing and spreadsheet applications. - LOMA 280, 290, 311, 320, ACS-100 (Designation), ALU-1, ALU-2 and/or commensurate experience as outlined in the selection criteria section. - RequiredWork Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements: 5% travel Occasional travel for industry conferences or producer meetings.

Job DescriptionSalary plus commission. Over 100 open positions. Work fully remote from home. Full training and assistance with licensing. Daily warm leads provided. No cold calling. Company laptop provided. Comprehensive benefits package includes 100% paid health insurance and 401K with matching. Donot use this. Demo purpose only

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity As a Customer Service Analyst, you will provide superior customer service through answering our incoming calls and chat messages from both clients and agents. On this team of professionals there is an emphasis on treating clients like family and helping them with their requests as they plan for their financial future. In this role, you will be provided training to best prepare you for your daily tasks. Even after you complete training, subject matter experts are available for assistance with any follow up questions you may have. As a Customer Service Analyst, this role will also provide development and has future growth potential! The work schedule is Monday - Thursday 10:00 AM - 7:00 PM EST and Friday 8:00 AM - 5:00 PM. Job Responsibilities Develops skills to properly analyze incoming requests via phone, paper, and electronic communications to ensure customer satisfaction and retention. Actively seeks information to understand and analyze customer's circumstances, problems, expectations and needs to resolve difficult inquiries/issues. Clearly communicates complex information and solutions to customers in a helpful manner. De-escalate situations involving dissatisfied customers utilizing patience, assistance, and support methods. Maintains a professional & empathetic demeanor and in all interactions. Accurately updates, monitors & notates customer account details of client/agent interactions in multiple databases and CRM systems. Builds product knowledge of core annuity business to discuss products and/or product features, IRS tax qualifications and requirements. Acts as a liaison for customers as needed between departments or other aspects of the organization. Understands and explains complex topics such as interest, fee and death benefit calculation and the ability to communicate potential benefits/consequences of customer requests. Examine intricate contractual language, features and terms and interpret in an effective and efficient manner. Build understanding of components of frequently encountered entities, such as Power of Attorney, Trusts, Estates, Custodians as well as IRS tax forms. Complies with company and regulatory guidelines for performance. Prioritize and multi-task daily functions to positively influence productivity and quality in a fast paced, high-volume environment. Process financial and non-financial transactions in accordance with established procedures. Works to consistently meet specified requirements for performance and quality. Assists in researching complex issues or complaints which could require interdepartmental cooperation. Identify and recommend opportunities for process improvements and organizational initiatives. Performs other duties as assigned. Minimum Qualifications At least a high school diploma or equivalent At least 2 years of related customer service experience Exceptional verbal communication skills Strong attention to detail and ability to multi-task efficiently Able to work schedule of 10:00 AM - 7:00 PM EST Mondays - Thursdays, and 8:00 AM - 5:00 PM EST Fridays. Ideal Qualifications Prior call center experience is a plus, but not required Strong computer skills What to Expect Focused one-on-one meetings with your manager Ongoing opportunities for development and learning A place to grow your career in a culture that inspires, rewards and develops employees Small company feel with a focus on meeting customer's needs today and also well into the future #LI-MM1 For Colorado Applicants: The salary range for this role is $33,000 - $55,000 based on experience. Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

The Business Resource Center (BRC) is Guardian's advanced sales department, and we are seeking a Advanced Planning Consultant. We are an organization providing superior case consultation to our field force on their prospect and client situations where we concentrate our efforts on the high income, high net worth and closely held business owner marketplaces. Our associates are thought leaders in the advanced markets world applying uncommon thinking to common or unique planning issues or strategies. We help protect, expand, and secure Guardian's agency distribution by working with financial representatives who provide planning strategies to high income/high net worth or business owner clients. You will Utilize proprietary software platforms to uncover sales opportunities for Guardian's various product lines, including life and disability insurance, mutual funds and annuities, by: Preparing business valuations and model income and estate tax reductions strategies Reviewing 1040 returns as well as 1120/1120S/1065 business tax returns Analyzing balance sheet and income statements to evaluate the liquidity, solvency and financial strength of businesses Work closely with the BRCs Advanced Case Design Team to create proprietary/unique presentation packages/sales concepts to drive activity and sales within the advanced markets space. Additional Responsibilities Include: Provide technical case support to financial representatives and brokers to identify advanced markets opportunities and design cases that fulfill the needs of prospects and clients and drive sales. Work closely with Guardian's broker dealer (Park Avenue Securities) to drive revenue through PAS's multifaceted product platform. Educate producers, so they can effectively convey advanced planning recommendations to prospects and clients and educate a client's professional tax and legal advisors on concepts and techniques unfamiliar to them. Demonstrate superior presentations skills in all areas of advanced planning. Clearly and concisely explain the tax, legal, and financial/cost aspects of various sales opportunities and financial products in the business, personal, estate, executive benefits, asset protection, retirement planning and charitable planning markets. Collaborate with key enterprise-wide collaborators to facilitate “one-stop shopping” for producers to ease the process of conducting business and to ensure complete and thorough case analysis to discover all planning and cross-offer opportunities. Effectively partner with producers by thoroughly understanding the roles, responsibilities, opportunities, challenges, and mentality of a producer. Be the subject matter expert on various advanced planning concepts to assist in creating and updating marketing collateral. You have Juris Doctor (JD) law degree required CPA preferred CFP/CLU/ChFC preferred Expert knowledge of tax planning, exit planning, business succession, executive benefits, asset protection, estate, retirement planning and charitable planning to identify and develop opportunities in conjunction with our producers Comprehensive knowledge of business owner marketplace and advanced markets concepts and use of financial products in advanced markets strategies Working knowledge of life insurance and disability insurance for businesses (e.g., DIBO, BOE) Superior verbal, written and presentations skills Superior analytical and research skills The flexibility to work efficiently on multiple projects, respond to rapidly changing priorities and work within tight deadlines Leadership Qualities: Analytical and Critical Thinking Ability to positively influence Adapt to change Collaborate Well with Others Customer Focus Demonstrate Initiative and Proactivity Accountable for Results Information Seeking Respect for Diversity Self-Assurance Salary Range: $116,350.00 - $191,155.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************ Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Overview Directs vehicles entering and leaving the parking garage. Makes security rounds through building and reports issues to the manager/supervisor. Collects parking fees, checks for proper parking decals and cleans floors, offices and rest rooms. Works with some supervision and is responsible to make a minimal range of decisions, escalates to manager when appropriate and updates manager on a regular basis. Responsibilities What you will do: Performs security patrols and keeps unauthorized persons from garage. Collects parking fees from public. Drives Company cars and trucks for various business-related reasons. Answers phone and takes messages. Checks for parking decals, improperly parked vehicles, vehicles left running, lights left on, flat tires, etc. Assists Company associates with minor car problems. Cleans and keeps garage, offices, elevators, stairs, washrooms, and outside areas in orderly condition; removes trash and snow, paints. Performs hosing with high-pressure water and vacuums floors. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma or GED. - Required Basic experience handling money, cash registers and calculator. - Required Demonstrates experience effectively handling customers and providing excellent customer service. Demonstrates ability to effectively interact and communicate with all levels of staff and management. Must provide examples from work experience demonstrating flexibility to meet department and customer needs. Proven experience coordinating multiple assignments simultaneously and completing assigned tasks accurately and on a timely basis. Must demonstrate a strong attention to detail. Expected to cite examples of establishing priorities for workload demands. Work Setting/Position Demands: Demonstrated ability to walk, stand, stoop, reach, bend, kneel, crouch, crawl, push, balance, climb and lift on a regular basis. Some walking and standing for long periods during shift. Frequently lifting objects up to 50 pounds unassisted and over 50 pounds assisted. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Performs repetitive movements (motions) of the wrists, hands, fingers, arms, shoulders, hips and waist. Works in both indoor and outdoor environmental conditions. Exposure to noise, dirt, odors, temperature extremes and potentially hazardous tools and equipment. Must be able to safely use manual tools and power equipment common in the construction trades. Must be able to handle hazardous materials safely and tolerate exposure to electrical hazards as well as environmental hazards such as molds and various solvents. Extended hours required during peak workloads or special projects/events. Valid Driver's License with a safe driving record Travel Requirements: None

This role is vital to ensuring the growth and maintenance of Guardian's network through developing partnerships and providing outstanding service to Dental Support Organization (DSO) partners. As a Key DSO Dental Account Manager, Dental Support Organizations, you will be responsible for growing the network through the identification and recruitment of new national, regional, and mid-sized DSOs. Based on territory, this recruitment may include partnership with regional Sr. Dental Network Recruiter peers. You will apply a complete knowledge of all Guardian products, services, and policies to determine ability for expansion with existing DSOs and negotiate and manage contracts and financial reimbursement rates. You will also perform account management activities in coordination with your regionally assigned Sr. Dental Network Support Associates and other internal partners to retain relationships. This includes ensuring regulatory compliance, resolving advanced issues, conducting training, assisting with re-credentialing activities, and reviewing with the group any identified outlier utilization patterns. You are An experienced dental network recruiter/salesperson with familiarity in working with large group practices and a service approach. A strong verbal and written communicator that can speak to and influence executive-level decision makers about the value of network participation and overcome objections. An individual who excels at addressing challenges promptly, managing time efficiently, and negotiating effectively. Knowledgeable about dental benefits, including both PPO and DHMO products. You have 5+ years of experience in dental network recruitment or direct sales 5+ years of experience in a managed care environment dealing with dental providers (DSO experience preferred) College degree preferred or equivalent related work experience Computer skills and extensive skill with MS applications such as Word, Excel, and Outlook. Salesforce experience preferred The ability to travel occasionally based on business need You will Improve the Guardian network through DSO recruitment and partnerships to increase gross adds, competitive rank, effective discount, and overall value that Guardian can bring to planholders and members Apply an understanding of the growing complexity of network recruitment given the breadth of product options and changing landscape of the industry related to network leasing, growth of DSOs, and post-COVID impacts to build a strategic approach to recruitment and negotiations Apply knowledge of all the organization's products, services, and policies to negotiate and manage contracts and financial reimbursement rates with DSOs Make presentations to senior-level management of DSOs Identify and report to leadership team on market challenges in the growth and retention of the network and assist in the creation of processes to overcome those challenges Develop and lead action plans and processes to enhance the DSO onboarding and relationship experience, increase satisfaction, and build efficiencies Act as the main point of contact for all assigned DSOs. Respond to provider inquiries, concerns, complaints, appeals and grievances within assigned timeframes. Collaborate across teams to resolve issues on behalf of your assigned DSOs while providing constant communication with both internal and external teams Ensure accurate and up-to-date information on all affiliated providers and locations for assigned DSOs to ensure network growth and directory accuracy targets and requirements are achieved Assist in any related processes or ad-hoc projects, including but not limited to special recruitment projects, delegated credentialing, re-credentialing, directory accuracy regulatory compliance, and auditing/quality review activities Location and Travel This is a remote position. Salary Range: $68,970.00 - $113,310.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************ Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact *************. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Maintains refrigeration units, heating and cooling controls, pumps and equipment in good operating order for a one million-square-foot, Class A office, retail and parking garage development as directed by the Chief Building Engineer. Repairs and recalibrates electrical, heating, and cooling controls. Dismantles and reassembles large and heavy equipment. Works mostly independently with some minimal supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updating manager on a regular basis. Prepares estimates for equipment replacement and installation cost. Supervises external contractors/vendors and manages HVAC-related projects. Assists Chief Building Engineer with plan reviews for all HVAC projects (tenant improvements or property) as well as unit replacements. Responsibilities What you will do: Performs installation, maintenance, and repair of various HVAC systems, including air handling units, chillers, VAV boxes and complex electrical/mechanical components. Diagnoses, troubleshoots, and repairs complex issues in electronic and mechanical systems relative to HVAC systems and the Energy Management System. Is the primary contact for third party HVAC contractors (e.g. Trane). Repairs and recalibrates electrical and heating and cooling controls. Overhauls and/or realigns all types of pumps and mechanical seals Dismantles and reassembles large and heavy equipment related to the motors and pumps for HVAC systems. Performs building operation duties with the Energy Management System. Performs plumbing repairs relative to HVAC equipment. Assists in the coordination of all heating and cooling operations. Assists in training colleagues relative to HVAC systems and provides guidance on best practices and safety protocols. Participates in continuing education programs including manufacturers seminars. Observes and adheres to all safety regulations and practices. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma HVAC trade training program or GED - Required Typically a minimum of 10 years of HVAC experience with a focus on complex systems. - Required Proven experience in monitoring, diagnosing, making corrective decisions and performing corrective action as circumstances required. - Required Demonstrated experience working independently. Experience must include identifying and resolving problems where independent decision-making and initiative were demonstrated. - Required Experience leading projects. - Preferred Proven thorough knowledge of refrigeration and all HVAC equipment. - Required Demonstrated ability to use technical reference materials including systems and building drawings/plans. - Required Demonstrated ability to use trade tools and test equipment. - Required Demonstrated ability to conduct plumbing repairs relative to HVAC equipment. - Required Demonstrated ability to collaborate with third party contractors as well as colleagues and maintain good working relationships. - Required Demonstrated ability to effectively interact and communicate with all levels of staff and management. Ability to remain calm and professional in demanding and challenging situations. - Required Demonstrated ability to read and comprehend written and oral instructions. - Required Proven familiarity with local building/HVAC codes. - Preferred Excellent problem-solving skills to resolve intricate HVAC issues. - Required Working knowledge of basic computer with the ability to retrieve emails, send emails and access the Company's intranet homepage. - Required Working knowledge of proprietary applications supporting mechanical systems and services. (i.e., Circon, Tracer, Yardi). - Preferred CFC Refrigeration Certification Upon Hire - Required HVAC Certification Or equivalent Upon Hire - Required Work Setting/Position Demands: Demonstrated ability to stand, walk, sit, stoop, reach, bend, kneel, crouch, crawl, push, balance, climb and lift on a regular basis. Lifting includes raising objects from a lower to higher position or to move objects horizontally from position-to-position. Frequently lifting objects up to 50 pounds unassisted and over 50 pounds assisted. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Must be able to work from 32-foot extension ladder, scaffolding, man-lift up to 120 feet and use in a safe and approved manner. Must be able to safely use manual tools and power equipment common in the construction trades. Must be able to handle hazardous materials safely and tolerate exposure to electrical hazards as well as environmental hazards such as molds and various solvents. This position works in both indoor and outdoor environmental conditions. Extended hours required during peak workloads or special projects/events. Associate must be able to operate a motor vehicle for short and/or long distances Associate must be able to travel via car Occasional after-hours work needed Routine and/or extended after hours work needed Valid Driver's License with a safe driving record Travel Requirements: None

The Customer Service & Sales Associate position is a full-time position handling inbound and/or outbound customer service and/or sales calls based on business needs. Effectively answers questions related to existing contracts and products. Makes appropriate financial services product recommendations utilizing the assigned product portfolio. Responsible for making a defined range of decisions, escalating to leadership when necessary and updating leadership on a regular basis. Performs duties as determined by EEC leadership based on workload. Responsibilities What you will do: Utilizes professional license, training and experience to provide advice and make informed life insurance and/or annuity recommendations for new and/or existing customers based on client needs. Prepares illustrations associated with approved life insurance applications using data entry points that match the approved application. Provides professional and courteous service, making independent decisions regarding client requests and resolving client concerns, recognizing the need to escalate situations to management as necessary. Reviews, researches, and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone, written correspondence, email, or online chat. Conducts follow-up calls to provide additional information and/or assist with application completion as necessary. Answers telephone calls from current customers regarding policy status information and provided instructions to initiate a change or transaction. This includes caller verification following documented business process and providing information that is documented and does not require independent decision making. Conducts outbound calls to existing customers for non-sales purposes. This could include verifying/confirming information, obtaining instructions regarding an in-house service request, and premium due reminders. Processes service transactions using prescribed administrative systems or peripheral systems. This could include address changes, ownership changes and disbursement requests. Transactions are keyed following documented procedures. Errors or unexpected results must be identified and escalated to manager. Processes new business applications. Responsible for following business process rules and state specific rules that are documented. Identifies when application is not-in-good-order and takes appropriate steps to remediate. Authorizes issuance of in-good-order applications, including application of premium and determination of contract effective date. Indexes documents in imaging workflow system to accurately identify the document type. Follows procedural documents to enter data such as policy number, customer name, source of business, form type and other key identifiers Completes business processes to support licensing and appointment of producers including data entry, quality checks, training checks and license verification. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma or GED (Required) Bachelor's Degree (Preferred) Ability to consistently work scheduled shifts as assigned Demonstrated flexibility and ability to easily shift based on business need as required Excellent verbal communication skills Keyboarding skills with attention to detail and high accuracy Ability to follow documented procedures and execute transactions according to steps identified with low need for assistance Ability to identify when documented procedures fail or produce unexpected results and escalate to supervisor accordingly. Proficient in outlook, word, excel, access database. Life and Health Insurance License in home state within 45 days (Required) Work Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements: None

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity The New Product Management Actuary aids the Product and Pricing Team through support of new product development and implementation of Registered Index-Linked Annuities (RILAs), Fixed Indexed Annuities (FIAs), and Fixed Deferred Annuities. As New Product Management Actuary you will build strong relationships and collaborate with Legal, IT, Operations, Sales and Marketing. This position has the ability to be either hybrid out of our downtown Cincinnati office, or 100% remote wherever you may reside in the US. Job Responsibilities * Serve as Product Management contact for Legal and Regulatory issues, Operational Exceptions and Flow Reinsurance * Support new product filings: actuarial memos, Standard Nonforfeiture demos, answer actuarial regulatory questions, etc. * Assist Legal with product/policy examples for advertising * Provide actuarial support for Illustrations from a regulatory perspective * Evaluate/approve operational exceptions * Manage large case pricing program * Support actuarial requests for policy value calculations * Support new product reinsurance as needed * Identify and implement continuous process improvement * Maintain extensive knowledge of insurance products, operations, and existing regulations * Perform other duties as assigned Minimum Qualifications * Must have obtained ASA * Current Member of American Academy of Actuaries (MAAA) or attain designation shortly after hire * 5+ years of actuarial experience * Strong interpersonal skills * Strong organization and problem-solving abilities * Solid communication skills with emphasis on collaboration among departments including IT, Operations, Legal, Sales, and Marketing Ideal Qualifications * Working knowledge of RILAs, FIAs and Fixed Deferred Annuities What to Expect * Focused one-on-one meetings with your manager * Ongoing opportunities for development and learning * Working in a fast-paced environment with available flexible work schedules * A place to grow your career in a culture that inspires, rewards and develops employees * Small company feel with a focus on meeting customer's needs today and also well into the future #LI-MM1 Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity We are looking for a curious, detailed-oriented Data Analytics intern to support our Customer Experience (CX) and Voice of the Customer (VoC) initiatives. This role offers hands-on exposure to how customer feedback and data are collected, analyzed and transformed into insights that influence business decisions. We provide the opportunity for a flexible work arrangement with defined days in our downtown Cincinnati office and working from home. Job Responsibilities Support the collection, organization, and analysis of customer feedback from surveys (i.e. NPS, CSAT, CES), reviews and other VoC sources. Assist in identifying themes, trends, and insights from qualitative and quantitative customer data. Help maintain and improve the VoC reporting and documentation. Contribute to CX storytelling by summarizing insights for presentations and internal communications. Support CX initiatives and projects that improve customer journeys and experiences. Analyze data sets to identify patterns, trends and opportunities for improvement. Create and update charts and visualizations to communicate insights clearly. Assist in data validation, cleanup and organization to ensure accuracy. Translate data findings into actionable insights for business stakeholders. May perform other administrative/support tasks including maintaining databases, data entry, reporting, maintaining files, photocopying, imaging, mail, and/or supply functions. Performs other duties as assigned Minimum Qualifications High school diploma or equivalent. Entering at least 2nd year of higher education pursuing a degree in Business, Communications, Analytics, Data Science or a related discipline. Comfortable working with data and learning new tools. Strong interest in customer experience, data analysis and problem-solving. Able to work at least 20 hours per week during normal business hours, but we can offer up to full time hours. What to Expect As an intern, you'll have the opportunity to connect with other interns, managers and leaders at MassMutual Ascend while gaining hands-on experience in your area of focus. Focused one-on-one meetings with your manager. Ongoing opportunities for development and learning. Working in a fast-paced environment with available flexible work schedules. A place to grow your career in a culture that inspires, rewards and develops employees. Small company feel with a focus on meeting customer's needs today and also well into the future. Propose your own ideas on projects. #LI-MM1 Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity As a Business Analyst Intern, you will support senior business analysts and project teams in tasks such as gathering and documenting requirements, conducting data analysis, and helping with project documentation and communication. Job Responsibilities Assist with the elicitation and documentation of business requirements through interviews, surveys, and workshops: Participate in the creation and maintaining of detailed requirement documents, user stories, and process flows. Assist in collaborating with stakeholders to obtain and document functional and non-functional needs. Contribute to developing and maintaining a knowledge base of the customer's business processes, systems, and functions. Grow in understanding of process modelling, including the use of appropriate modelling tools, techniques, and standards. Assist the development team in breaking down features into user stories with acceptance criteria. Establish relationships with business partners, teammates, and other members of the IT organization. Perform other duties as assigned. Minimum Qualifications Entering at least 2nd year of higher education pursuing a degree in Computer Science or related field. Strong problem-solving skills. Ability to adapt to changes in priorities. Customer-service focus and quality orientation Self-motivated, takes initiative, and passionate about learning/trying new technologies. Sense of personal accountability. What to Expect As an intern, you'll have the opportunity to connect with other interns, managers and leaders at MassMutual Ascend while gaining hands-on experience in your area of focus. Focused one-on-one meetings with your manager. Ongoing opportunities for development and learning. Working in a fast-paced environment with available flexible work schedules. A place to grow your career in a culture that inspires, rewards and develops employees. Small company feel with a focus on meeting customer's needs today and also well into the future. Propose your own ideas on projects. #LI-MM1 Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

Guardian is seeking a Group Benefits Sales Representative in the Indiana territory. The Sales Representative will be responsible for building and maintaining broker and plan holder relationships to drive ongoing sales and retention of groups of 2-1,999 lives with a primary focus between 100-1,999 market. Success will be determined based on the ability to attain high levels of production through broker development and internal relationships! This role will report to the Market Leader within the assigned territory. You will: Market, position, and sell Guardian's entire Group Benefits portfolio products and technology solutions to your designated brokers. This includes Dental, Vision, Life, Disability, Absence, and Supplemental Health products. Support the general wellbeing of the broker and client relationship for the development and growth of Guardian sales and client retention. Understand territory dynamics to build, develop and maintain broker relationships to grow the book of business while representing Guardian's vision to inspire well-being. Be accountable for consistently achieving or exceeding personal sales production expectations by having a clear understanding of products and creating and implementing tactical sales strategies. Collaborate with cross-functional teams to examine market trends and stay ahead of consumer demands. Represent Guardian by acting as a market leader, sharing thought leadership, and maintaining strong community relationships. Identify, recommend, and champion process improvements and organizational initiatives to increase sales of product offerings. Achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements. You Have: A BS, BA degree or equivalent industry experience. Minimum of 3 years group insurance sales experience or a combination of Guardian work experience, education and/or related extracurricular activities. Experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products, complex absence products, online enrollment, experience rating, dental network analysis processes. Soft Skills: Collaborative team player with the ability to effectively build rapport in person and virtually. Exercise sound judgment and integrity in a changing, matrixed, and fast past environment. Exude confidence, positivity, and proactivity. Act with accountability to deliver on commitments with speed and quality. Location and Travel Requirements: Sales Representative will cover the Indianapolis, IN market Successful hire will be based in the assigned territory Up to 50% travel within the territory Salary Range: $40,000 The salary reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************ Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact *************. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Full-Time Boston, MA, Springfield, MA or Cincinnati, OH The Opportunity The Annuity Business Strategic Finance Lead will work with business partners in Third-Party Distribution and New Markets (TPD&NM) and Corporate Finance to provide high quality information and analysis to facilitate assessment and reporting of business performance, identification of options and decision-making. This role will be critical to managing the newly established Annuity P&L, including distribution, new business and In-force profitability. The role reports to the Head of Strategic Finance - TPD&NM within FP&A, and will be working directly with distribution, product and pricing teams on a regular basis. As the Annuity Business Strategic Finance Lead, you'll have an opportunity to contribute to helping our businesses grow and become more profitable. You will develop and maintain strong knowledge of products, markets, competitors and key industry metrics. You will utilize your understanding of the business' challenges and priorities to help drive decision-making. You will partner across Finance to understand the financials, leveraging data platforms to identify key information that will help to tell the story. You will provide support to CFO customers on performance, opportunities for cost efficiencies, benchmarking comparisons, sales, profitability results and considerations for decision-making. You will contribute to engagement for change, innovation and value creation. The Team In this role, you will join our TPD&NM Strategic Finance team primarily supporting our MassMutual Annuity and MMSD business, which manufactures and sells protection and annuity products. The Strategic Finance team is a collaborative team whose members demonstrate accountability, agility, a dedication to be inclusive, strong business acumen, and show courage, even in the most difficult situations. Highly effective communication and influencing skills are key to successful relationship-building and the ability to articulate the reasoning and bases for recommendations and conclusions are imperative. In addition, the ability to influence and challenge assumption in a matrixed organization will be essential. Our team demonstrates an inquisitive approach, asking probing questions to identify issues with specificity. The Impact As the Annuity Strategic Finance Lead your work will impact strategic decisions made by your business partners; enabling better strategic decisions utilizing the financial data and tools. You will accomplish that through the responsibilities listed below: Drive and Support Strategic Initiatives: * Actively participate in driving business financial projects/initiatives. Be a respected thought partner in the development and execution of strategies and initiatives to achieve the enterprise's strategic aspirations and goals, including active, ongoing involvement in product development and pricing analytics * Lead the efforts to advance the Annuity P&L, including development of a Source of Earnings view: Insurance Margin, Investment Margin and Fee Margin. Understand and actively influence the expense allocation process to ensure expenses supporting Annuity are representative of the business. * Review forecast and initiative assumptions and contribute to cost-benefit analyses to support decision making, including prioritization, in order to pursue the most beneficial initiatives and maximize benefits. * Inspire, lead and execute on CFO transformation initiatives, including data driven financial analysis, automated reporting, advanced analytics, data governance, and talent strategy. Model and Analyze: * Prepare high quality analysis to influence key financial decisions, including developing and employing analytical models. This analysis is also used both with the business and within CFO for management reporting and external reporting. * Contribute to the development of driver-based forecasts, reviewing and vetting P&L assumption elements and assessing overall reasonableness of earnings forecasts. Ensure that key forecast business driver assumptions are developed in collaboration with business partners Monitor and Communicate Business Drivers and Results * Identify and monitor key performance drivers and risks with timely communications of trends and observations. This supports decision making and internal management reporting and external reporting. * Develop Sales Forecast scenarios, in close partnership with MMSD, monitor and assess trends and leading indicators; be able to substantiate and evaluate sales trends * Analyze Margin, expenses, Pre-tax Operating Income (PTOI), AUM, unit costs, VNB, capital consumption and other financial business drivers, used by business partners and the CFO organization * Influence, lead and educate on financial-related elements of the strategic and tactical success of the businesses Collaborate, Communicate and Influence: * Develop and maintain strong working relationships and collaborate with business partners and CFO co-workers to, among other outcomes, continuously improve CFO processes. * Use business acumen and communication skills to draft and contribute to commentary which enables readers to quickly understand why and how performance is impacting financial results. Communicate complex information and analysis in clear, understandable terms with appropriate context, focused on actionable content. * Address and drive solutions for financial-related issues and opportunities, including influencing cross-functional actions and collaboration. The Minimum Qualifications * 10+ years experience in finance or actuarial * Experience using data and information to analyze and communicate (in writing, orally and visually) the implications of business unit activity, leveraging business intelligence applications (Alation, Microstrategy, SQL queries etc.) * Intellectual curiosity to continue learning and adding breadth and depth to understanding. * Demonstrated ability to partner with, challenge and influence senior business leaders and peers in using financial information and tools to identify options and make decisions across a matrixed organization * Excellent communication skills, including the ability to convey complex information in readily understandable terms * Exceptional relationship building and influencing skills * Proven ability to lead across a matrixed organization The Ideal Qualifications * FSA, CFA or MBA designation a plus * Knowledge of U.S. GAAP and statutory financial reporting requirements relating to annuity products a plus * Experience with financial forecasting and quarter closes * Ability to work well under pressure and manage multiple deliverables * Ability to lead and manage one or more direct reports #LI-LC1 Salary Range: $159,800-$209,700 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity As a Marketing Intern, you will have the opportunity to gain real-world experience in a professional and collaborative environment. You will develop a working knowledge of marketing practices while working on meaningful projects. We provide the opportunity for flexible work arrangement with defined days in our downtown Cincinnati office and working from home. Job Responsibilities Assists in researching, preparing, and writing articles for external communications, which may include general announcements, presentations, newsletters, advertisements, content for external web sites, and/or communications to customers. Ensures communications are appropriate, accurate and grammatically correct. Assists in confirming and/or reviewing artwork, logos, layout, and visual brand. Assists in distributing materials via multiple media, ensuring compliance with procedures, company policy, and corporate identity. May assist in planning and organizing activities and events for customers or employees relating to conferences, special promotions, product launches, and public/community relations. Assist in maintaining company archives/libraries for photographs, logos, graphics, communications, newsletters, press releases, and other communication materials. May assist in routing and securing appropriate approval. May assist in coordinating producer recognition programs in order to maximize the profits of the organization's sales. Coordinates the tracking, review and fulfillment of rewards for various recognition programs. May perform other administrative/support tasks including maintaining databases, data entry, reporting, maintaining files, photocopying, imaging, mail, and/or supply functions. Performs other duties as assigned Minimum Qualifications High school diploma or equivalent. Entering at least 2nd year of higher education pursuing a degree in Business, Communications, Marketing, English, Journalism or a related discipline. Able to work at least 20 hours per week during normal business hours, but we can offer up to full time hours. What to Expect As an intern, you'll have the opportunity to connect with other interns, managers and leaders at MassMutual Ascend while gaining hands-on experience in your area of focus. Focused one-on-one meetings with your manager. Ongoing opportunities for development and learning. Working in a fast-paced environment with flexible work schedules. A place to grow your career in a culture that inspires, rewards and develops employees. Small company feel with a focus on meeting customer's needs today and also well into the future. Propose your own ideas in projects to support continuous improvement. #LI-MM1 Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity MassMutual Ascend's Policy Research team is looking for a detail-oriented individual to join the team as a Senior Business Research Analyst. As a Senior Business Research Analyst, you will focus on excellent customer service through a low volume of phone calls and written verification. The Senior Business Research Analyst will review and process documentation within our Annuity, Variable, and Pension blocks of business, along with creating and managing reports. You will have flexible, hybrid work arrangements based out of our downtown Cincinnati, OH office. Job Responsibilities Actively gains and maintains advanced knowledge of the various regulations and reporting requirements for the products/services the company maintains. Applies knowledge to prepare and/or verify various customer and regulatory statements, summaries, transactions, tax forms, etc. for accuracy and compliance with company and regulatory guidelines. This may include working with vendors/IT to process client output and maintain client records. Researches and resolves customer complaints, error report output, tax reconciliation, and/or other issues escalated from customer service, policy service, new business, etc. Documents methods/processes to resolve issues, may process corrections into the appropriate company systems. Identifies and recommends potential training and/or process improvement needs to management. Responds to correspondence, complaints and information requests via telephone, e-mail, fax, regular mail. Reviews and releases processed transactions to assure accuracy and timely processing while working within narrowly defined limits. Ensures that disbursements are conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed. Participates in processes/projects such as reviewing and/or testing impact to current policies/practices for system installs/upgrades, changes in regulator environment, etc. Builds partnerships with all areas of the business in order to effectively address policy issues. Applies knowledge of policies and procedures and utilizes general understanding of the business and organization. Complies with company and regulatory guidelines. Provides guidance, technical advice, training and assistance to lower-level positions and other functional areas. Maintains client records, returns, reports, and other related information in administering client business. Performs other duties as assigned Minimum Qualifications Associate Degree or equivalent. Bachelor's Degree preferred in Business, Accounting, or related discipline. 3 to 5 years of related experience. Currently holds Series 6 or must obtain Series 6 within 6 months hire. What to Expect Focused one-on-one meetings with your manager Ongoing opportunities for development and learning Working in a fast-paced environment with available flexible work schedules A place to grow your career in a culture that inspires, rewards and develops employees Small company feel with a focus on meeting customer's needs today and also well into the future #LI-MM1 Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity MassMutual Ascend Information Technology department is currently searching for an Server and Application Middleware System Administration Intern. The role will be performing the functions of application administration and deployment following our 4-Tier model for promotion to production operations. Job Responsibilities Assists in the administration, automation, and resolution of issues associated with all applications utilized by MassMutual Ascend Work with Middleware team and other departments to improve deployments to our 4-tier environment. Contributes to the project plans and timelines as applicable Establish an open relationship with customers, teammates, and other members of the Ascend IT Organization Complete assigned tasks as directed in a timely manner using operational standards and best practices Work with other team members to resolve issues with infrastructure, OS, applications (both COTS and internally developed) or integration of the same Follow the established standards, patterns, and processes Participate in team planning activities Perform other duties as assigned Minimum Qualifications Working towards a BS or MS in Computer Science or similar Scripting in PowerShell or other languages Windows OS Active Directory IIS Ideal Qualifications Application High Availability concepts Elite Troubleshooting skills Networking/TCP Communication Data Security/Firewalls What to Expect As an intern, you'll have the opportunity to connect with other interns, managers and leaders at MassMutual Ascend while gaining hands-on experience in your area of focus. Focused one-on-one meetings with your manager. Ongoing opportunities for development and learning. Working in a fast-paced environment with available flexible work schedules. A place to grow your career in a culture that inspires, rewards and develops employees. Small company feel with a focus on meeting customer's needs today and also well into the future. Propose your own ideas on projects. #LI-MM1 Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity As a co-op/intern in our Annuity Finance organization, you will be exposed to meaningful work and experience the actual day-to-day work that our experienced accounting professionals perform. You will be responsible for a small book of business where you will perform all the necessary accounting functions from posting journal entries to analysis and everything in between! As a co-op/intern, you will have a task list that exposes you to core accounting work and you will have the opportunity to learn from a collaborative group of leaders across the finance organization. We offer flexible work arrangements with defined days in our downtown Cincinnati office and working remotely from home. Job Responsibilities Record a variety of monthly journal entries and review trial balances in the general ledger system. Prepare various reports, schedules, and financial statements for use by management. Maintain up to date documentation of processes and tasks. Prepare and assist with analysis of statutory and GAAP financial statements. Develop basic understanding of statutory and GAAP accounting guidance for insurance industry. Compose analytical schedules and gather information for independent auditors. Perform a variety of routine, clerical type accounting activities in support of the department. Participate in process improvement activities. Special projects as requested. Minimum Qualifications Entering at least 2nd year of higher education pursuing a Bachelor's degree in accounting, finance or related field. Effective verbal/written communication skills. Good time management and prioritization skills. Proficiency with Microsoft Office (Excel, Word, Outlook, etc.) Able to work a full-time schedule of 40 hours per week What to Expect As an intern, you'll have the opportunity to connect with other interns, managers and leaders at MassMutual Ascend while gaining hands-on experience in your area of focus. Focused one-on-one meetings with your manager. Ongoing opportunities for development and learning. Working in a fast-paced environment with available flexible work schedules. A place to grow your career in a culture that inspires, rewards and develops employees. Small company feel with a focus on meeting customer's needs today and also well into the future. Propose your own ideas on projects. #LI-MM1 Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. Job Responsibilities As a Senior Software Engineer, you will have impact on the organization through the below responsibilities. * Designs, codes, tests, debugs, documents, and maintains application programs to achieve the requirements and objectives of the client group relative to identified software needs. This may be new applications, replacement of existing application programs, or significant modifications of existing application programs. * May be responsible for one or more of the following: * Client functionality for websites and web application programs, server functionality for websites and other application programs, or server to server functionality for application programs, for all or part of an assigned project * Contributes to the development of project plans and timelines. Provides estimates for planned work. Consults with either users or other IT Professionals to resolve issues with application programs. * Develops business knowledge and customer relationships. * Works independently on complex matters, applying an advanced level of skill involving professional technical concepts such as design, development, and testing. When appropriate, identifies and pursues alternative actions. * Typically works assignments with an advanced scope that may involve multiple technology platforms or business area(s). * Typically applies multiple developed skillsets to their execution usually within more than one technical or business area. Will contribute to review and design of new or updated application programs. * Keeps team and management informed of results, offering timely technical feedback. Demonstrates project management skills and demonstrates effective written, quantitative, and verbal communication skills. * Works as a team member where contact will be either inside or outside the department, and frequently updates technical status reports within the group. May assist and train junior staff where necessary and applicable. * Expected to review innovative ideas and technical solutions referred by other members of the department. * Expected to translate complex business and technical needs into specific department objectives and efforts. * Expected to review architectural solutions proposed by the department. * Performs other duties as assigned. Minimum Qualifications * Bachelor's degree or equivalent experience in Computer Science, Information Technology or a related discipline. * 5+ years of experience * .NET languages, preferably C# * Web Services (REST, SOAP, etc.) * Thorough understanding of Object-Oriented Programming (OOP) principles * Team player who excels in a collaborative environment Ideal Qualifications * Test automation, unit testing, and code coverage frameworks * Comfortable working with an Agile development methodology * Ability to learn and apply new technologies * Passionate about continuously improving organizational practices What to Expect * One-on-one meetings with your manager * Ongoing opportunities for development and learning * A place to grow your career in a culture that inspires, rewards, and develops employees * Small company feel with a focus on meeting customer's needs today and into the future #LI-MM1 Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

Independently evaluates and classifies risks on applications for life, accident and critical illness insurance including supplemental benefits and policy changes in accordance with mortality and morbidity pricing assumptions. Underwrites life insurance applications and associated risks. Classifies the risk with a minimum of underwriting requirements. Verbally discusses cases with Field Sales associates and applicants, which may involve explaining the reasons the Company took adverse action on an application and attempting to diminish any negative reaction by the applicant. Develops a strong knowledge of human physiology in order to glean the necessary information from the data collected. In addition, builds a high level of knowledge of other technical aspects of the underwriting process, which includes financial needs, insurable interests, avocations and occupations along with a comprehensive knowledge of the Company's products and procedures. Concurs on cases that are over the Underwriters' limits of authority; the Senior Underwriter will be responsible for the final approval of these cases. Reviews the cases of the Underwriters to determine the quality of the work and any developmental needs. Responsibilities What you will do: Review life applications, policy change requests, and reinstatements for completeness and accuracy, ensuring underwriting rules, philosophies, laws and practices are followed. Evaluate medical, financial, and non-medical information, as developed, to determine the risk classification according to company guidelines. Determine appropriateness of applied coverage (i.e., sufficient financial justification, appropriate insurable interest). Make underwriting decisions that produce claim results within the Company's mortality expectations. Review and provide approval on cases completed by less tenured underwriters. Comply with federal and state rules and regulations (i.e., MIB, Fair Credit Reporting Act, blood testing, Replacements, 1035 Exchanges, etc.). Communicate clearly and provide accurate information verbally and in writing to the field force, vendors, reinsurers, various Home Office associates, etc., while following proper rules of punctuation, grammar, dictation, and style. Train new underwriters on processes, systems and underwriting philosophy. Develop and presents structured job-specific training as management directs, applying appropriate adult-learning principles. Gives proper direction to the New Business support staff and Underwriters. Serves in the lead position for the team on a periodic basis, communicating workflow to the group and other teams. Periodically prepare procedures to be used in work-related procedural and training manuals, and also prepares formal reports in conjunction with department projects. Maintains confidentiality of information including sensitive medical, financial, personal and payroll information. Performs other duties as assigned. Complies with all policies and standards. Qualifications College degree or relevant underwriting experience - Preferred 5 years experience as a life insurance underwriter - Required 1 year experience as a Nurse Practitioner or equivalent position - Required Demonstrated knowledge of medical terminology. - Demonstrated strong negotiation skills and experience “selling” adverse decisions to producers in a clear, concise and positive manner that leaves producers feeling good about the decisions. - Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolution. - Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner. - Proven examples of handling difficult situations effectively while maintaining high volumes of work. - Demonstrated strong attention to detail with excellent organizational skills. Cite examples of organization and time management methods used to manage or prioritize workload demands. - Proven ability to successfully demonstrate strong financial and medical underwriting skills. - Working knowledge of word processing and spreadsheet applications. - LOMA 280, 290, 311, 320, ACS-100 (Designation), ALU-1, ALU-2 and/or commensurate experience as outlined in the selection criteria section. - Required Work Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements: 5% travel Occasional travel for industry conferences or producer meetings.