Western & Southern Financial Group jobs in Cincinnati, OH - 76 jobs

Manages, reviews, and processes life insurance applications during the new business process. Establishes and proactively maintains relationships with agents/producers and internal and external clients. Effectively answers questions about the insurance all aspects of the application process, providing accurate, detailed, and complete information. Works with minimal supervision and is empowered to make an established range of decisions, escalating issues to the manager when necessary and providing updates regularly. Responsibilities What you will do: Responsible for resolving inquiries received via telephone, e-mail, or written correspondence from agents/producers and other clients. Gathers, researches, and analyzes policy information to provide accurate information to each client. Determines case activation status, processes accounting items, researching additional items if needed before activation and payment to producer/agent. Identifies potential problems and makes decisions based on past similar cases, or escalates those situations that need management attention. Analyzes and approves cases from Underwriter, reviews for completeness and accuracy. Codes appropriate system to issue the case within established time service and quality guidelines. Takes action, recommending steps to agents/producers and internal and external clients that will move cases to completion. Leverages knowledge of complex systems and manual processes to verify, enter and approve life and health insurance policies so that they can be issued promptly to ensure compliance with state and federal guidelines. Analyzes and makes decisions on exception processing where precedent has not yet been established to ensure that we maintain compliance with privacy, legal, SEC, and Tax Ramifications guidelines. Identifies the cause of the exception and determines the appropriate course of action needed to correct the master record. Ensures compliance with state and federal life insurance guidelines, including producer licensing, replacement and 1035 exchanges. Performs all refund transactions and manually updates policy records to reflect accurate information including paid-to dates, premium amounts and draft information. Must have a complete understanding of the alternative solutions for a client including check by mail, EFT transfer, WIRE transfer and the accounting involved in completing each task. Identifies system or procedural problems and recommends improvements to benefit producers/agents, home office associates and clients. Reviews guardianship paper work, power of attorneys, collateral assignments, trust agreements and court orders to determine if the documents authorize the requestor to complete a transaction. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma - Required Associate's Degree - Preferred Proven success in a Specialist and/or Analyst role and/or comparable position. - Preferred Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on time. - Required Experience identifying and resolving problems where independent decision-making and self-initiative were demonstrated. - Required Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations. - Required Demonstrated experience effectively handling customers and providing excellent service. - Required Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolutions. - Required Must demonstrate strong attention to detail with excellent organizational skills. - Required Possesses and displays excellent verbal and written communication skills with the ability to convey/present information to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, dictation and style. - Required Ability to make repetitive motions of the wrists, hands and/or fingers. - Required Must cite examples of working independently and consistently meeting productivity and quality goals. - Required Demonstrated excellent verbal and written communication skills with proven ability to convey information to internal and external customers in a clear and concise manner while following proper rules of punctuation, diction and style. Ability to prepare correspondence, reports and forms using a prescribed format. Experience must include strong telephone communication and etiquette skills. - Required Proven ability to record and deliver information, to explain procedures, to follow oral and written instructions and to communicate effectively and efficiently. - Required Work Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements: None

The Customer Service & Sales Associate position is a full-time position handling inbound and/or outbound customer service and/or sales calls based on business needs. Effectively answers questions related to existing contracts and products. Makes appropriate financial services product recommendations utilizing the assigned product portfolio. Responsible for making a defined range of decisions, escalating to leadership when necessary and updating leadership on a regular basis. Performs duties as determined by EEC leadership based on workload. Responsibilities What you will do: Utilizes professional license, training and experience to provide advice and make informed life insurance and/or annuity recommendations for new and/or existing customers based on client needs. Prepares illustrations associated with approved life insurance applications using data entry points that match the approved application. Provides professional and courteous service, making independent decisions regarding client requests and resolving client concerns, recognizing the need to escalate situations to management as necessary. Reviews, researches, and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone, written correspondence, email, or online chat. Conducts follow-up calls to provide additional information and/or assist with application completion as necessary. Answers telephone calls from current customers regarding policy status information and provided instructions to initiate a change or transaction. This includes caller verification following documented business process and providing information that is documented and does not require independent decision making. Conducts outbound calls to existing customers for non-sales purposes. This could include verifying/confirming information, obtaining instructions regarding an in-house service request, and premium due reminders. Processes service transactions using prescribed administrative systems or peripheral systems. This could include address changes, ownership changes and disbursement requests. Transactions are keyed following documented procedures. Errors or unexpected results must be identified and escalated to manager. Processes new business applications. Responsible for following business process rules and state specific rules that are documented. Identifies when application is not-in-good-order and takes appropriate steps to remediate. Authorizes issuance of in-good-order applications, including application of premium and determination of contract effective date. Indexes documents in imaging workflow system to accurately identify the document type. Follows procedural documents to enter data such as policy number, customer name, source of business, form type and other key identifiers Completes business processes to support licensing and appointment of producers including data entry, quality checks, training checks and license verification. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma or GED (Required) Bachelor's Degree (Preferred) Ability to consistently work scheduled shifts as assigned Demonstrated flexibility and ability to easily shift based on business need as required Excellent verbal communication skills Keyboarding skills with attention to detail and high accuracy Ability to follow documented procedures and execute transactions according to steps identified with low need for assistance Ability to identify when documented procedures fail or produce unexpected results and escalate to supervisor accordingly. Proficient in outlook, word, excel, access database. Life and Health Insurance License in home state within 45 days (Required) Work Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements: None

This is a great opportunity to launch your career into the reverse mortgage industry with our 12-month development program. Come join the winning team, with over 100 years of success and stability. We give you all the tools and training that you need to succeed in this rewarding career. We work with retirees to strategically improve the sustainability of their retirement income. You can expect the following: Our leading-edge compensation package sees our Loan Officers on average, earning $150,000 annually with the potential for more Hourly market-based non-recoverable draw of $11.54 - $18.69 plus commission for the first 12 months while we help you grow your business Industry leading training from the nation's top sales leaders Brand recognition of a Fortune 300 organization founded in 1909 World-class sales, marketing, and operations support Revolutionary sales process for working with both consumers and professionals We encourage successful traditional mortgage loan originators to apply. Dayton, OH. Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include: Paid Sick Time - 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) Multiple PPO Medical Plans, as well as HDHP eligible plan. Dental Coverage Vision Coverage Company Paid Life Insurance Additional Benefits including - Optional Life, FSA, Pet Insurance etc. 401K with a generous employer match Free Legal Services Employee Loan Program

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity We are looking for a curious, detailed-oriented Data Analytics intern to support our Customer Experience (CX) and Voice of the Customer (VoC) initiatives. This role offers hands-on exposure to how customer feedback and data are collected, analyzed and transformed into insights that influence business decisions. We provide the opportunity for a flexible work arrangement with defined days in our downtown Cincinnati office and working from home. Job Responsibilities * Support the collection, organization, and analysis of customer feedback from surveys (i.e. NPS, CSAT, CES), reviews and other VoC sources. * Assist in identifying themes, trends, and insights from qualitative and quantitative customer data. * Help maintain and improve the VoC reporting and documentation. * Contribute to CX storytelling by summarizing insights for presentations and internal communications. * Support CX initiatives and projects that improve customer journeys and experiences. * Analyze data sets to identify patterns, trends and opportunities for improvement. * Create and update charts and visualizations to communicate insights clearly. * Assist in data validation, cleanup and organization to ensure accuracy. * Translate data findings into actionable insights for business stakeholders. * May perform other administrative/support tasks including maintaining databases, data entry, reporting, maintaining files, photocopying, imaging, mail, and/or supply functions. * Performs other duties as assigned Minimum Qualifications * High school diploma or equivalent. * Entering at least 2nd year of higher education pursuing a degree in Business, Communications, Analytics, Data Science or a related discipline. * Comfortable working with data and learning new tools. * Strong interest in customer experience, data analysis and problem-solving. * Able to work at least 20 hours per week during normal business hours, but we can offer up to full time hours. What to Expect As an intern, you'll have the opportunity to connect with other interns, managers and leaders at MassMutual Ascend while gaining hands-on experience in your area of focus. * Focused one-on-one meetings with your manager. * Ongoing opportunities for development and learning. * Working in a fast-paced environment with available flexible work schedules. * A place to grow your career in a culture that inspires, rewards and develops employees. * Small company feel with a focus on meeting customer's needs today and also well into the future. * Propose your own ideas on projects. #LI-MM1 Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

Works as a part of a team to provide a safe working environment for Company associates. Protects Company assets from loss due to fire, severe weather, theft and vandalism. Controls access to Company property by ensuring appropriate identification and credentials of associates and visitors Performs various security duties. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Shift Sergeant when necessary and updating Shift Sergeant on a regular basis. Responsibilities What you will do: Is vigilant and observant while stationed at posts in lobbies and on patrol. Monitors alarm and access control systems, and responds within established procedures to all signals. Makes required patrols inside and on the perimeter of Western & Southern Financial Group property. Reports issues verbally using radio and documents timely and accurately according to the appropriate procedures. Monitors CCTV and radios, and responds within established procedures. Acts within established procedures to control access and provides a safe working environment for Company associates. Maintains accurate and timely records and written reports. Maintains professional appearance. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma Or G.E.D. - Required Proven experience with a military, state, county or municipal police agency or private security training. - Required Proven experience making timely, sound decisions and using good judgment in day-to-day responsibilities and in emergencies. - Required Proven ability to prepare correspondence, reports and forms using a prescribed format and conforming to proper rules of punctuation, grammar, diction and style. - Required Demonstrated ability to define problems, collect or interpret data, establish facts and draw valid conclusions. - Required Possesses and displays excellent verbal and written communication skills with proven ability to convey information, verbally and in writing, to internal and external customers in a clear, accurate, focused and concise manner. - Required Willingness to work any shift and make interior and exterior patrols by foot. - Required Requires visual acuity to be observant to conditions and situations necessary to maintain the security of Company premises. - Required Must be able to hear auditory alarms and observe closed-circuit security monitors. - Required Required to dress professionally and maintain Company-furnished uniforms. - Required Working knowledge of Microsoft Office products. - Preferred Ability to learn security-related software. - Required Work Setting/Position Demands: Works in both indoor and outdoor environmental conditions. Position is required to remain in a continuously stationary position (sitting or standing) for long periods of time while working at a desk, on a computer or with other office and security equipment and while on foot patrol. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires visual acuity to be observant to conditions and situations necessary to maintain the security of Company premises and to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Physical capability is required to stand and walk for extended periods of time. Requires ability to climb steps, reach, bend, kneel, crawl and crouch, use hands and arms to grasp, hold, push, use a computer and security equipment as well as defend one's self and others against attack. Must be able to lift a maximum of 25 lbs. Proven ability to hear auditory alarms and observe closed-circuit security monitors. Extended hours required during peak workloads or special projects/events. Associate must be able to operate a motor vehicle for short and/or long distances Associate must be able to travel via car Valid Driver's License with a safe driving record Travel Requirements: None

Overview Researches, analyzes, defines, designs, tests, checks and plans activities and application of new technologies to processes. Recommends courses of action on new applications development when systems problems arise. Monitors the rapidly changing systems development environment (software products, programming languages, operating systems, hardware availability, technology trends, etc.) and assists with the transition to new technologies, providing research and problem-solving support, mentoring, training, etc. Has contact with all levels of personnel, both within and outside of Western & Southern Financial Group (W&SFG). Works with minimal supervision and is responsible to make an established range of decisions, escalates to manager when necessary and updates manager on a regular basis. Responsibilities What you will do: Monitors new developments in software/hardware marketplace. Identifies new products with potential benefit to W&SFG and conducts in-depth research and analysis of these products. Demonstrates the applicability of tools in real-world applications. Monitors emerging technology trends (mobile computing, imaging, client/server, data warehousing, object oriented design, etc.). Investigates their use in W&SFG and recommends adoption of new technologies/methodologies when appropriate. Assists other programmers in becoming productive with new tools and techniques, through formal training, one-on-one mentoring and problem-solving assistance. Provides “swat team” style support to development projects, by resolving problems of the most complex, technical nature. Ensures projects remain on track with very aggressive schedules. Develops standards/guidelines that influence implementation of new technologies throughout W&SFG development staff. Develops common, reusable code shared by developers throughout W&SFG. Engages in research, definition, design, development, testing, checkout and debugging of new systems, new technologies and/or major systems' improvements; frequently handles or directs projects, from research to implementation. Designs elements of new systems and major modifications with consideration for the elements of time, cost, controls and flexibility. Assures that programming and JCL are hardware efficient; utilizes all programming tools effectively. Directs walk-throughs and program inspections. Functions as a coordinator of activities within and between programming departments and/or between operating departments and programming departments. Provides high-level technical and application problem analysis. Evaluates and determines feasibility of proposed projects and evaluates new software packages in terms of costs, resources required, systems compatibility, etc., and makes recommendations. Provides training and/or advice to Programmers, Systems Managers, Department Management or Operating Department personnel on technical topics, systems definition and new productivity products. Performs other duties as assigned. Complies with all policies and standards. Qualifications Bachelor's Degree Or commensurate selection criteria experience. - Required Proven extensive programming experience in a system/application programmer role. Cite examples of multiple programming projects and technical programming skills. - Required Demonstrated experience effectively handling customers and providing excellent service. - Required Demonstrated experience working effectively within a team. Cite examples of motivating co-workers in difficult situations. - Required Proven ability to provide both technical and application training and mentoring to other programming/technical staff. Demonstrated ability to function on a project level, on application and technical projects, with little or no supervision. Demonstrated adaptability when required to adjust to multiple demands, shifting priorities, ambiguity and rapid change. Cite examples. Demonstrated experience setting goals and successfully implementing and achieving goals. Cite examples of seeking to improve business and technical processes. Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolutions. Cite examples of good decision-making skills when dealing with multiple alternatives. Must provide examples of working under multiple deadlines and minimal supervision. Cite examples of successfully organizing and effectively completing projects where given little or no direction. Possesses and displays excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner. Working knowledge of word processing, spreadsheet and database applications. Proven skills in working in all aspects of a mainframe/communications environment. Work Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements: None

Overview Directs vehicles entering and leaving the parking garage. Makes security rounds through building and reports issues to the manager/supervisor. Collects parking fees and issues parking tickets/liability waiver, checks for proper parking tags, and cleans floors, offices and rest rooms. Washes company and executive vehicles as required. Utilizes our gas pump to gas all vehicles as required. Works with some supervision and is responsible for making a minimal range of decisions, escalating to manager when appropriate and updating manager on a regular basis Responsibilities What you will do: Performs security patrols and keeps unauthorized persons out of garage. Continuously monitors CCTV (security cameras). Collects parking fees from public. Collects, retains and re-issues executive car keys. Drives Company cars and trucks for business-related reasons. Answers phone and takes messages. Checks for parking tags, improperly parked vehicles, vehicles left running, lights left on, flat tires, etc. Counts money and tickets, records amount of each and deposits cash in safe. Assists Company associates with minor car problems. Cleans and keeps garage, offices, elevators, stairs, washrooms and outside areas in orderly condition; removes trash and snow; paints. Performs hosing with high-pressure water and vacuums floors. Works as a safety monitor between associates in vehicles leaving the garage and pedestrians. Unlocks and opens garage on morning shift and locks and closes garage on evening shift. Use brushes and power washing equipment to clean the exterior of vehicles to include the rims. Dry the exterior of vehicles after cleaning. Vacuum and clean car interior, including floor mats and seats. Clean windshield and windows thoroughly. Check fluid levels and document anything used. Perform light vehicle maintenance tasks. Fill vehicles with gas and document as required. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma Or GED - Required Proven basic experience handling money, cash registers and calculator. - Required Demonstrated experience effectively handling customers and providing excellent customer service - Required Must provide examples from work experience demonstrating flexibility to meet department and customer needs - Required Proven experience coordinating multiple assignments simultaneously and completing assigned tasks accurately and on a timely basis. Must demonstrate strong attention to detail. Expected to cite examples of establishing priorities for workload demands. - Required Demonstrated ability to carry and utilize two-way radio, using proper radio etiquette. Required Proven ability to read and comprehend written and oral instructions. Required Demonstrated ability to effectively interact and communicate with all levels of staff and management. Required Demonstrated ability to maintain professional appearance. Required Basic working knowledge of computers with the ability to retrieve and send emails Required Work Setting/Position Demands: Demonstrated ability to walk, stand, stoop, reach, bend, kneel, crouch, crawl, push, balance, climb and lift on a regular basis. Some walking and standing for long periods during shift. Frequently lifting objects up to 50 pounds unassisted and over 50 pounds assisted. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Performs repetitive movements (motions) of the wrists, hands, fingers, arms, shoulders, hips and waist. Works in both indoor and outdoor environmental conditions. Exposure to noise, dirt, odors, temperature extremes and potentially hazardous tools and equipment. Must be able to safely use manual tools and power equipment common in the construction trades. Must be able to handle hazardous materials safely and tolerate exposure to electrical hazards as well as environmental hazards such as molds and various solvents. Extended hours required during peak workloads or special projects/events. Valid Driver's License with a safe driving record Travel Requirements: None

Overview Installs, maintains and repairs heating, ventilating, air conditioning, refrigeration systems, control systems and a variety of electrical and mechanical equipment in the Home Office and at other properties. The HVAC Technician will be skilled in cleaning, adjusting and repairing systems. Responsible for air quality systems from installation to end-of-life by performing maintenance, warranty and emergency repairs. Works with some supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updating manager on a regular basis. Responsibilities What you will do: Installs, maintains and repairs ventilation and air conditioning systems and equipment. Diagnoses electrical and mechanical faults for HVAC systems. Troubleshoots, installs and repairs DDC/Pneumatic Control Systems. Repairs commercial appliances, including but not limited to refrigeration units, dishwashers, stoves, washing machines and dryers. Works with members of the property management team to complete assigned work order and maintenance tasks. Identifies maintenance risks on equipment. Cleans, adjusts and repairs systems, and performs warranty services. Performs emergency repairs promptly and efficiently. Complies with service standards, work instructions and customers' requirements Participates in continuing education programs, including manufacturers' seminars. Observes and adheres to all safety regulations and practices, ensuring compliance with appliance standards and with Occupational Health and Safety Act. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma Or GED. - Required Demonstrated experience working independently. Experience must include identifying and resolving problems where independent decision-making and initiative were demonstrated. - Required Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations. - Required Typically having some HVAC experience, and willingness to continue education in HVAC field. - Required Demonstrated understanding of advanced principles of air conditioning, refrigeration and heating. - Demonstrated working knowledge of boiler systems. - Proven proficiency in balancing air and water treatment systems in line with HVAC protocols. - Demonstrated ability to use trade tools and test equipment. - Demonstrated skill in soldering tubing, general and control wiring, as well as the use of cutting and welding equipment. - Proven proficiency in reading schematics/electrical diagrams, mechanical drawings and work plans. - Proven familiarity with local building and electrical codes. - Proven excellent written, verbal and interpersonal skills. - Demonstrated ability to effectively interact and communicate with all levels of staff and management. - Demonstrated ability to read and comprehend written and oral instructions. - Working knowledge of basic computer with the ability to retrieve email, send email, access the company's intranet homepage and access the internet. - Working knowledge of proprietary applications supporting mechanical systems and services (i.e., Archibus, Circon and Tracer). - EPA Refrigerant CFC Certification Upon Hire - Required HVAC Certification Or equivalent Upon Hire - Preferred DL NUMBER - Driver License, Valid and in State Valid driver's license with a satisfactory and safe driving record Upon Hire - Required State boiler's license Upon Hire - Preferred Work Setting/Position Demands: Demonstrated ability to stand, walk, sit, stoop, reach, bend, kneel, crouch, crawl, push, balance, climb and lift on a regular basis. Lifting includes raising objects from a lower to higher position or to move objects horizontally from position-to-position. Frequently lifting objects up to 50 pounds unassisted and over 50 pounds assisted. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Must be able to work from 32-foot extension ladder, scaffolding, man-lift up to 120 feet and use in a safe and approved manner. Must be able to safely use manual tools and power equipment common in the construction trades. Must be able to handle hazardous materials safely and tolerate exposure to electrical hazards as well as environmental hazards such as molds and various solvents. This position works in both indoor and outdoor environmental conditions. Extended hours required during peak workloads or special projects/events. Travel Requirements: None

Utilizes financial industry knowledge, training and/or experience to make informed recommendations across the breadth of the Western & Southern Financial Group product portfolio to clients as a result of a review of their current financial situation and current products held. Must meet or exceed established sales goals (policies and premium placed) and perform job functions according to prescribed contact center metrics. Assesses needs of current and prospective clients using established integrity selling techniques and needs analysis systems in an inbound and outbound contact center environment. Makes appropriate financial services product recommendations utilizing the Western & Southern product portfolio. Accesses other company product portfolios as authorized. Responsible for conducting a thorough needs analysis before making product recommendations to impact persistency of product and client. Establishes and/or builds relationships with current and/or prospective clients assigned. Works with minimal supervision and is responsible for making a defined range of decisions, escalating to senior sales representative and/or assistant manager when necessary and updating senior sales rep/management team on a regular basis. Responsibilities What you will do: Utilizes financial industry knowledge, training and/or experience to make informed recommendations across the breadth of the Western & Southern product portfolio to clients as a result of a review of their current financial situation and current products held. Must meet or exceed established sales goals (policies and premium placed) and perform job functions according to prescribed contact center metrics. Assesses needs of current and prospective clients using established integrity selling techniques and needs analysis systems in an inbound and outbound contact center environment. Makes appropriate financial services product recommendations utilizing the Western & Southern product portfolio. Accesses other company product portfolios as authorized. Responsible for conducting a thorough needs analysis before making product recommendations to impact persistency of product and client. Establishes and/or builds relationships with current and/or prospective clients assigned. Proactively follows up on any potential sale by generating application packets to be sent to the current or prospective client. Develops new clients through leads, personal contacts (natural market) and referrals, including home office associates. Conducts follow-up calls to provide additional information and/or assist with application completion as necessary. Conducts periodic reviews of coverage, and provides service and consultation when appropriate. Responsible for persistency and growth of business by establishing rapport, utilizing integrity selling, conducting needs analysis as necessary and making recommendations in the best interest of the client. Proactively looks for new sales opportunities, recognizes any obstacles to approaching these opportunities and works with a senior sales representative and/or management to overcome these obstacles. Implements conservation techniques to minimize the cancellation of policies. Takes personal responsibility for answering policyholders' requests, inquiries and problems in a timely and professional manner. Stays current on all products for sale within the representative's capacity and changes in the insurance industry as it pertains to general licensing requirements. Promptly reports client concerns and comments regarding products and processes to sales leadership. Proactively makes suggestions for product or process improvements to better serve our clients. Promotes and enhances a team environment, always providing what is best for the client. Cooperates with others, shares information and assists others in any way necessary to assure department goals are met. Performs other duties as assigned Complies with all policies and standards Qualifications Bachelor's Degree Or commensurate selection criteria experience. - Preferred Demonstrated experience applying the knowledge, training and skills to uncover clients' unmet needs and effectively address client situations. - Required Demonstrated experience working as part of a team developing cooperation and collaborative work efforts toward solutions that have benefited all parties involved. - Required Demonstrated strong client relationship skills and experience successfully handling difficult situations while maintaining a calm and professional demeanor. - Required Proven experience adapting and demonstrating flexibility associated with changes to policies/procedures. - Required Proven success selling life insurance, other financial services products or similar products. - Preferred Demonstrated prior experience as an inbound or outbound representative in a call center. - Preferred Proven success proactively learning and developing detailed knowledge of basic products. - Preferred Proven strong work ethic demonstrated by a sound work history. - Preferred Demonstrated use of strong written and verbal communication skills. Must be able to cite examples of when information was conveyed to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, diction and style. Ability to prepare correspondence, reports and forms using a prescribed format. Experience must include strong telephone communication and etiquette skills. - Preferred Working knowledge of word processing and spreadsheet applications. - Preferred Working knowledge of internet and email. - Required Must successfully pass the Life (and Health, as appropriate) licensing exams in home state within two attempts, not to exceed 45 days from the first day of employment. within 30 Days - Required FINRA Series 6 & 63 licenses Upon Hire - Preferred Work Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements: None

OverviewIndependently evaluates and classifies risks on applications for life, accident and critical illness insurance including supplemental benefits and policy changes in accordance with mortality and morbidity pricing assumptions. Underwrites life insurance applications and associated risks. Classifies the risk with a minimum of underwriting requirements. Verbally discusses cases with Field Sales associates and applicants, which may involve explaining the reasons the Company took adverse action on an application and attempting to diminish any negative reaction by the applicant. Develops a strong knowledge of human physiology in order to glean the necessary information from the data collected. In addition, builds a high level of knowledge of other technical aspects of the underwriting process, which includes financial needs, insurable interests, avocations and occupations along with a comprehensive knowledge of the Company's products and procedures. Concurs on cases that are over the Underwriters' limits of authority; the Senior Underwriter will be responsible for the final approval of these cases. Reviews the cases of the Underwriters to determine the quality of the work and any developmental needs. ResponsibilitiesWhat you will do: Review life applications, policy change requests, and reinstatements for completeness and accuracy, ensuring underwriting rules, philosophies, laws and practices are followed. Evaluate medical, financial, and non-medical information, as developed, to determine the risk classification according to company guidelines. Determine appropriateness of applied coverage (i. e. , sufficient financial justification, appropriate insurable interest). Make underwriting decisions that produce claim results within the Company's mortality expectations. Review and provide approval on cases completed by less tenured underwriters. Comply with federal and state rules and regulations (i. e. , MIB, Fair Credit Reporting Act, blood testing, Replacements, 1035 Exchanges, etc. ). Communicate clearly and provide accurate information verbally and in writing to the field force, vendors, reinsurers, various Home Office associates, etc. , while following proper rules of punctuation, grammar, dictation, and style. Train new underwriters on processes, systems and underwriting philosophy. Develop and presents structured job-specific training as management directs, applying appropriate adult-learning principles. Gives proper direction to the New Business support staff and Underwriters. Serves in the lead position for the team on a periodic basis, communicating workflow to the group and other teams. Periodically prepare procedures to be used in work-related procedural and training manuals, and also prepares formal reports in conjunction with department projects. Maintains confidentiality of information including sensitive medical, financial, personal and payroll information. Performs other duties as assigned. Complies with all policies and standards. Qualifications College degree or relevant underwriting experience - Preferred 5 years experience as a life insurance underwriter - Required 1 year experience as a Nurse Practitioner or equivalent position - Required Demonstrated knowledge of medical terminology. - Demonstrated strong negotiation skills and experience "selling" adverse decisions to producers in a clear, concise and positive manner that leaves producers feeling good about the decisions. - Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolution. - Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner. - Proven examples of handling difficult situations effectively while maintaining high volumes of work. - Demonstrated strong attention to detail with excellent organizational skills. Cite examples of organization and time management methods used to manage or prioritize workload demands. - Proven ability to successfully demonstrate strong financial and medical underwriting skills. - Working knowledge of word processing and spreadsheet applications. - LOMA 280, 290, 311, 320, ACS-100 (Designation), ALU-1, ALU-2 and/or commensurate experience as outlined in the selection criteria section. - RequiredWork Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements: 5% travel Occasional travel for industry conferences or producer meetings.

Sets direction related to all operational and aspects of the transaction processes and systems within Fort Washington Investment Advisors (FWIA), including the trading system and settlement and cash desk functions. Executes initiatives and proactively looks for OPEX initiatives to improve FIWIA processes. Implements the infrastructure to accommodate the growth projections and enhanced complexity of new product offerings and asset class investments made by FWIA, including derivatives, international securities and bank loans. This includes ensuring compliance with all regulatory requirements. Executes and reviews firm-wide initiatives such as SSAE-16 certification and internal audit support with minimal oversight. Recruits, hires, trains and develops staff. Effectively trains new associates within assigned functions to ensure seamless onboarding. Works with minimal supervision and escalates to Manager when appropriate. Responsibilities What you will do Oversees process redesign and enhancements of transaction functions with limited input from OPEX team, including increased efficiency in daily functions, implementation and improved utilization of software to maximize effectiveness, and upgrades to existing technology to modernize processes. Lead all operational aspects of securities lending program for W&S, FWIA private funds, and external clients. Oversees all aspects of processing complex products and securities, such as derivatives, international securities, CLO's and bank loans. This includes evaluating risks and impact on the business from an operational standpoint. Directs all activities and monitors operational processes related to transaction settlement, derivative processing and the cash desk. Directs interaction with Portfolio Managers & Traders on transaction processing, CLOs, cash desk and settlements. Primary point of contact for management within other departments, including Treasury and W&S Investment Accounting. Provides direction to and development of associates through daily coaching, the administration of the Performance Management Model, and the creation and implementation of development plans. Recruits, hires, trains and develops staff. Performs other duties as assigned. Complies with all policies and standards. Qualifications Qualifications Bachelor's Degree In accounting or finance or commensurate work experience. - Required Typically 7+ years experience within the investment management industry. - Required Typically 2-3 years experience managing people. - Preferred Proven leadership experience supporting teams and achieving strong results with a collaborative approach. - Required Demonstrated strong attention to detail with excellent organizational skills and process orientation. - Required Proven experience completing assigned tasks independently, accurately and on a timely basis. - Required Demonstrated excellent verbal and written communication skills, ability to work across organizational boundaries, and effectively build relationships inside and outside of the organization (e.g., clients, CIO, CEO, Portfolio Managers). - Required Proven ability to record and deliver information, to explain procedures, to follow oral and written instructions, and to communicate effectively and efficiently. - Required Demonstrated ability to read a variety of correspondence, reports, and forms. Must have the ability to prepare correspondence, reports and forms using prescribed formats and conforming to proper rules of punctuation, grammar, diction and style. - Required Proven strong analytical and quantitative skills, including demonstrated experience identifying and quantifying problems and providing effective resolutions with the ability to conceptualize and use new methodologies. Must have the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions. - Required Demonstrated strong project management skills, coordinating multiple projects/assignments simultaneously, citing examples of developing, organizing, initiating and maintaining a project, and successfully meeting goals and target dates. - Required Demonstrated strong technical skills related to systems, technology and data. - Required Demonstrated excellent knowledge of Microsoft Office Suite of products. - Required Proven experience working with complex programs that require identifying complex data and analyzing the quality of the output provided. - Required Proven experience with investment management software. - Required Work Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Occasional after-hours work needed Travel Requirements: None

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity MassMutual Ascend Information Technology department is currently searching for an Server and Application Middleware System Administration Intern. The role will be performing the functions of application administration and deployment following our 4-Tier model for promotion to production operations. Job Responsibilities * Assists in the administration, automation, and resolution of issues associated with all applications utilized by MassMutual Ascend * Work with Middleware team and other departments to improve deployments to our 4-tier environment. * Contributes to the project plans and timelines as applicable * Establish an open relationship with customers, teammates, and other members of the Ascend IT Organization * Complete assigned tasks as directed in a timely manner using operational standards and best practices * Work with other team members to resolve issues with infrastructure, OS, applications (both COTS and internally developed) or integration of the same * Follow the established standards, patterns, and processes * Participate in team planning activities * Perform other duties as assigned Minimum Qualifications * Working towards a BS or MS in Computer Science or similar * Scripting in PowerShell or other languages * Windows OS * Active Directory * IIS Ideal Qualifications * Application High Availability concepts * Elite Troubleshooting skills * Networking/TCP Communication * Data Security/Firewalls What to Expect As an intern, you'll have the opportunity to connect with other interns, managers and leaders at MassMutual Ascend while gaining hands-on experience in your area of focus. * Focused one-on-one meetings with your manager. * Ongoing opportunities for development and learning. * Working in a fast-paced environment with available flexible work schedules. * A place to grow your career in a culture that inspires, rewards and develops employees. * Small company feel with a focus on meeting customer's needs today and also well into the future. * Propose your own ideas on projects. #LI-MM1 Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

Summary of Responsibilities: Western & Southern is seeking a motivated, energetic, and driven intern to join our Enterprise Architecture team and contribute to a variety of projects throughout the year. In this position, the intern will create cutting-edge prototypes by applying modern development practices, artificial intelligence, and cloud-powered technologies. These prototyping efforts will involve close collaboration with stakeholders across both Business and IT to gather requirements, design, develop, test, and ultimately present executive-level summaries of the outcomes. Beyond prototyping, the intern will support the team in all aspects of technology lifecycle management, including solution evaluations, risk assessments, and architecture reviews. This work will involve data collection, analysis, reporting, and cross-functional collaboration across IT. Through these experiences, the intern will gain exposure to every phase of the software development lifecycle as well as the broader practices of technology lifecycle management and architecture governance-all within a complex, fast-paced business and IT environment. Responsibilities Position Responsibilities: · Develop innovative prototypes leveraging the latest cloud-based technologies and artificial intelligence. · Gather requirements, design solutions, write code, and perform thorough testing. · Collect and interpret data to assess solution effectiveness, ensuring accuracy and driving productivity. · Collect and analyze data related to system health, development metrics and project resource data, collaborating with IT and business associates as needed. · Communicate clearly and professionally through both written and verbal channels. · Actively contribute to team meetings and discussions. · Deliver solutions in alignment with Western & Southern Financial Group's Software Development Life Cycle (SDLC) and Architecture Governance Standards. · Perform additional responsibilities as assigned by management. Qualifications Selection Criteria: · 3.0 GPA or higher. · Full stack development experience (.Net / C# and SQL experience preferred). · Excellent verbal and written communication skills. · Strong analytical skills, experience identifying and defining problems; collecting or interpreting data, establishing facts, and providing effective solutions. · Motivation and ability to be productive in a fast-paced, dynamic environment. · Self-direction, flexibility, and an eagerness to learn. · Demonstrated commitment to quality, emphasizing the need to deliver quality products and/or services. Educational Requirements: · Currently pursuing a Bachelor's degree in information systems, computer science or related field of study. Computer skills and knowledge of hardware & software required: · Proficient in full stack development required for the position. · Proficient in word processing, spreadsheet and presentation applications (MS Office preferred).

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity As a Business Analyst Intern, you will support senior business analysts and project teams in tasks such as gathering and documenting requirements, conducting data analysis, and helping with project documentation and communication. Job Responsibilities * Assist with the elicitation and documentation of business requirements through interviews, surveys, and workshops: * Participate in the creation and maintaining of detailed requirement documents, user stories, and process flows. * Assist in collaborating with stakeholders to obtain and document functional and non-functional needs. * Contribute to developing and maintaining a knowledge base of the customer's business processes, systems, and functions. * Grow in understanding of process modelling, including the use of appropriate modelling tools, techniques, and standards. * Assist the development team in breaking down features into user stories with acceptance criteria. * Establish relationships with business partners, teammates, and other members of the IT organization. * Perform other duties as assigned. Minimum Qualifications * Entering at least 2nd year of higher education pursuing a degree in Computer Science or related field. * Strong problem-solving skills. * Ability to adapt to changes in priorities. * Customer-service focus and quality orientation * Self-motivated, takes initiative, and passionate about learning/trying new technologies. * Sense of personal accountability. What to Expect As an intern, you'll have the opportunity to connect with other interns, managers and leaders at MassMutual Ascend while gaining hands-on experience in your area of focus. * Focused one-on-one meetings with your manager. * Ongoing opportunities for development and learning. * Working in a fast-paced environment with available flexible work schedules. * A place to grow your career in a culture that inspires, rewards and develops employees. * Small company feel with a focus on meeting customer's needs today and also well into the future. * Propose your own ideas on projects. #LI-MM1 Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

The purpose of the Financial Representative is to meet the middle-income client needs for risk protection, financial security, and wealth creation by educating clients, analyzing needs, and recommending solutions in an ethical and client-focused manner. The Financial Representative provides financial solutions to the right people, in the right way, for the right reasons. Responsibilities Identify market(s) and develop appropriate marketing plan. Prospect and network for middle-market clients by identification of qualified names and making initial contacts. Contact and secure appointments with prospective and existing clients for the purpose of sales, conservation and service. Adequately prepare for all appointments through established processes. Conduct all appointments using Western & Southern Life consultative practices and processes. Effectively sell insurance and investment solutions. Effectively plan for and schedule all sales, marketing and service activities for the week and foreseeable future. Market for the purposes of developing the Western & Southern Life brand at the local level. Proactively develop community relationships to cultivate and strengthen presence in target market(s). Maintain personal contact with clients to ensure their evolving financial needs are being met. Engage in activities for continuous professional development of the skills and knowledge to effectively perform the duties of the job. Accurately maintain client and company records, payments, etc., in a timely manner. Operate an automobile during both day and night hours. Qualifications High level of integrity. Strong work ethic and willing to work hours that include weekday evenings and weekend hours. Strong interpersonal, relationship, and influence skills. Effective communication skills including listening, speaking and writing. Ability to analyze client needs, understand financial products, complete collaborative discovery with client, and sell tailored solutions. The ability to influence others to take needed action. Demonstrate personal drive and resilience to achieve goals. Willing and able to network for new clients. Educational Requirements Minimum high school diploma or equivalent; college degree preferred. Computer Skills and Knowledge of Hardware & Software Required Working knowledge of word processing and spreadsheet applications. Working knowledge of internet and email. Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.) Obtain and hold State Life and Health license prior to hire. Obtain and hold the FINRA SIE, Series 6 and Series 63 within one year of employment. Position Demands Access to an automobile and ability to maintain a valid driver's license.

Produces or modifies computer programs of all sizes and complexity. Solves systems and program problems. Recommends courses of action on new application jobs, while considering the total system spectrum, from source document origination to final systems output and handling. Handles extensive research, analysis, definition and documentation on all facets of the job. Recommends the appropriate hardware solution (personal computer, LAN, mainframe, client server, etc.) for the application. Provides mentoring support for less experienced programming staff. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis. Responsibilities What you will do: Researches, designs, defines, develops, tests, documents and implements new computer applications or changes to existing applications following Western & Southern Financial Group (W&SFG) standards. Installs software packages and/or personal computer software. Assures that hardware and software operate efficiently. Utilizes programming tools effectively to ensure accuracy and enhance productivity. Assembles and analyzes data relating to processing problems, soliciting help as needed from IT and business unit associates. Consults and/or advises business unit associates by written and/or oral communication on inquiries concerning existing or proposed systems. Participates in committee meetings on developmental projects, large-scale improvement projects and internal IT technical committees. May chair committees and/or subcommittees. Provides training and mentoring to other programming staff, systems managers, business unit management or business unit associates on technical topics or systems definition. Handles multiple assignments with multiple deadlines simultaneously. Performs other duties as assigned. Complies with all policies and standards. Qualifications Bachelor's Degree Or commensurate selection criteria experience. - Required Proven significant programming experience (e.g., research, design, gathering requirements, working with business units, developing programs, testing, documentation, production support). Cite examples demonstrating this experience. - Required Proven experience in advising programming associates on both technical (e.g., writing programs, testing standards) and application (e.g., business knowledge, system definition) facets of the job. Cite examples of advising programming associates. - Required Demonstrated experience working effectively within a team. Provide examples of motivating co-workers in difficult situations. - Required Proven strong analytical skills, including demonstrated experience identifying, defining and quantifying problems; collecting or interpreting data, establishing facts, and providing effective solutions. Cite examples of good decision-making skills when dealing with multiple alternatives. - Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format, demonstrating use of the English language to include exemplary knowledge, in verbal and written format, of the elements of grammar, punctuation, diction and spelling proficiency. - Demonstrated excellent verbal and written communication skills; occasionally conveys information to internal and external customers in a clear, accurate, focused and concise manner. - Proven examples of working under multiple deadlines with minimal supervision. Cite examples of successfully organizing and effectively completing projects where given little or no direction. - Continually performs an activity such as transcribing, viewing a computer terminal and extensive reading. Visual acuity is required to determine accuracy, neatness and thoroughness of work assigned. - Proficient in specific programming languages required by the individual business unit. - Proficient in word processing and spreadsheet applications. - Work Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements: None

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity As a co-op/intern in our Annuity Finance organization, you will be exposed to meaningful work and experience the actual day-to-day work that our experienced accounting professionals perform. You will be responsible for a small book of business where you will perform all the necessary accounting functions from posting journal entries to analysis and everything in between! As a co-op/intern, you will have a task list that exposes you to core accounting work and you will have the opportunity to learn from a collaborative group of leaders across the finance organization. We offer flexible work arrangements with defined days in our downtown Cincinnati office and working remotely from home. Job Responsibilities * Record a variety of monthly journal entries and review trial balances in the general ledger system. * Prepare various reports, schedules, and financial statements for use by management. * Maintain up to date documentation of processes and tasks. * Prepare and assist with analysis of statutory and GAAP financial statements. * Develop basic understanding of statutory and GAAP accounting guidance for insurance industry. * Compose analytical schedules and gather information for independent auditors. * Perform a variety of routine, clerical type accounting activities in support of the department. * Participate in process improvement activities. * Special projects as requested. Minimum Qualifications * Entering at least 2nd year of higher education pursuing a Bachelor's degree in accounting, finance or related field. * Effective verbal/written communication skills. * Good time management and prioritization skills. * Proficiency with Microsoft Office (Excel, Word, Outlook, etc.) * Able to work a full-time schedule of 40 hours per week What to Expect As an intern, you'll have the opportunity to connect with other interns, managers and leaders at MassMutual Ascend while gaining hands-on experience in your area of focus. * Focused one-on-one meetings with your manager. * Ongoing opportunities for development and learning. * Working in a fast-paced environment with available flexible work schedules. * A place to grow your career in a culture that inspires, rewards and develops employees. * Small company feel with a focus on meeting customer's needs today and also well into the future. * Propose your own ideas on projects. #LI-MM1 Why Join Us. At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

Full-Time Boston, MA, Springfield, MA or Cincinnati, OH The Opportunity The Annuity Business Strategic Finance Lead will work with business partners in Third-Party Distribution and New Markets (TPD&NM) and Corporate Finance to provide high quality information and analysis to facilitate assessment and reporting of business performance, identification of options and decision-making. This role will be critical to managing the newly established Annuity P&L, including distribution, new business and In-force profitability. The role reports to the Head of Strategic Finance - TPD&NM within FP&A, and will be working directly with distribution, product and pricing teams on a regular basis. As the Annuity Business Strategic Finance Lead, you'll have an opportunity to contribute to helping our businesses grow and become more profitable. You will develop and maintain strong knowledge of products, markets, competitors and key industry metrics. You will utilize your understanding of the business' challenges and priorities to help drive decision-making. You will partner across Finance to understand the financials, leveraging data platforms to identify key information that will help to tell the story. You will provide support to CFO customers on performance, opportunities for cost efficiencies, benchmarking comparisons, sales, profitability results and considerations for decision-making. You will contribute to engagement for change, innovation and value creation. The Team In this role, you will join our TPD&NM Strategic Finance team primarily supporting our MassMutual Annuity and MMSD business, which manufactures and sells protection and annuity products. The Strategic Finance team is a collaborative team whose members demonstrate accountability, agility, a dedication to be inclusive, strong business acumen, and show courage, even in the most difficult situations. Highly effective communication and influencing skills are key to successful relationship-building and the ability to articulate the reasoning and bases for recommendations and conclusions are imperative. In addition, the ability to influence and challenge assumption in a matrixed organization will be essential. Our team demonstrates an inquisitive approach, asking probing questions to identify issues with specificity. The Impact As the Annuity Strategic Finance Lead your work will impact strategic decisions made by your business partners; enabling better strategic decisions utilizing the financial data and tools. You will accomplish that through the responsibilities listed below: Drive and Support Strategic Initiatives: * Actively participate in driving business financial projects/initiatives. Be a respected thought partner in the development and execution of strategies and initiatives to achieve the enterprise's strategic aspirations and goals, including active, ongoing involvement in product development and pricing analytics * Lead the efforts to advance the Annuity P&L, including development of a Source of Earnings view: Insurance Margin, Investment Margin and Fee Margin. Understand and actively influence the expense allocation process to ensure expenses supporting Annuity are representative of the business. * Review forecast and initiative assumptions and contribute to cost-benefit analyses to support decision making, including prioritization, in order to pursue the most beneficial initiatives and maximize benefits. * Inspire, lead and execute on CFO transformation initiatives, including data driven financial analysis, automated reporting, advanced analytics, data governance, and talent strategy. Model and Analyze: * Prepare high quality analysis to influence key financial decisions, including developing and employing analytical models. This analysis is also used both with the business and within CFO for management reporting and external reporting. * Contribute to the development of driver-based forecasts, reviewing and vetting P&L assumption elements and assessing overall reasonableness of earnings forecasts. Ensure that key forecast business driver assumptions are developed in collaboration with business partners Monitor and Communicate Business Drivers and Results * Identify and monitor key performance drivers and risks with timely communications of trends and observations. This supports decision making and internal management reporting and external reporting. * Develop Sales Forecast scenarios, in close partnership with MMSD, monitor and assess trends and leading indicators; be able to substantiate and evaluate sales trends * Analyze Margin, expenses, Pre-tax Operating Income (PTOI), AUM, unit costs, VNB, capital consumption and other financial business drivers, used by business partners and the CFO organization * Influence, lead and educate on financial-related elements of the strategic and tactical success of the businesses Collaborate, Communicate and Influence: * Develop and maintain strong working relationships and collaborate with business partners and CFO co-workers to, among other outcomes, continuously improve CFO processes. * Use business acumen and communication skills to draft and contribute to commentary which enables readers to quickly understand why and how performance is impacting financial results. Communicate complex information and analysis in clear, understandable terms with appropriate context, focused on actionable content. * Address and drive solutions for financial-related issues and opportunities, including influencing cross-functional actions and collaboration. The Minimum Qualifications * 10+ years experience in finance or actuarial * Experience using data and information to analyze and communicate (in writing, orally and visually) the implications of business unit activity, leveraging business intelligence applications (Alation, Microstrategy, SQL queries etc.) * Intellectual curiosity to continue learning and adding breadth and depth to understanding. * Demonstrated ability to partner with, challenge and influence senior business leaders and peers in using financial information and tools to identify options and make decisions across a matrixed organization * Excellent communication skills, including the ability to convey complex information in readily understandable terms * Exceptional relationship building and influencing skills * Proven ability to lead across a matrixed organization The Ideal Qualifications * FSA, CFA or MBA designation a plus * Knowledge of U.S. GAAP and statutory financial reporting requirements relating to annuity products a plus * Experience with financial forecasting and quarter closes * Ability to work well under pressure and manage multiple deliverables * Ability to lead and manage one or more direct reports #LI-LC1 Salary Range: $159,800-$209,700 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

OverviewUnder the direction of the Internal Audit AVP & Director, performs risk-based internal audit activities for the Company and its subsidiaries. Performs risk-based integrated reviews of financial, operational, systems and management controls of the Company. Provides assistance to the external auditors and regulatory auditors while maintaining effective working relationships with business unit management. Serves as in-charge auditor for certain assigned audit projects, and supervises staff auditors and college interns assigned to the project. Works with some supervision and is responsible for making a minimal range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis. ResponsibilitiesWhat you will do: Performs risk-based audit procedures on scheduled audit projects in accordance with approved risk-based audit programs and in a timely, efficient and professional manner, demonstrating a working knowledge of internal control concepts for each audit project. For assigned audit projects, clearly documents and evaluates the internal controls present in the manual and automated systems being reviewed, identifying internal control strengths and weaknesses. Prepares audit work papers that accurately and sufficiently document audit tests performed, in accordance with departmental guidelines, i. e. , Audit Procedures Manual (APM). Consistently provides timely information to the Audit Director during the audit project regarding weaknesses noted and recommendations for corrective action. Prepares summary memoranda, closing conference agenda, planning meeting memos, etc. , that accurately describe results of tests performed, the nature of control weaknesses and exposures, and identify practical recommendations for improvements. Completes the Internal Audit self-study program in order to gain the required knowledge of internal control concepts, audit testing techniques, data processing knowledge and financial, systems and operational audit knowledge. Provides basic internal controls consultation to our customers as requested. Serves as the lead in-charge auditor on small- to medium-size audit projects that have a low to medium level of difficulty and risk. As lead in-charge auditor of a project, supervises assigned resources, general interns and staff internal auditors. Assists external auditors and regulatory auditors in the performance of scheduled audit activities. Performs other duties as assigned. Complies with all policies and standards. Qualifications Bachelor's Degree In accounting, business administration, information systems, computer science or related field of study. Demonstrated experience coordinating multiple projects/assignments (2 to 3) simultaneously and completing assigned tasks accurately and on a timely basis. Possesses strong attention to detail with excellent organizational skills. Solid project management with proven experience successfully planning, executing and maintaining a project from start to finish. - Required Proven working knowledge of internal control concepts and risk-based audit techniques. Demonstrated thorough knowledge of accounting. - Preferred Proven ability to develop or adapt programs/procedures on an as-needed basis. Proven strong analytical skills, including demonstrated experience identifying, defining and resolving problems, and collecting or interpreting data to establish facts and draw valid conclusions. Demonstrated strong verbal and written communication skills with demonstrated success interpreting and communicating business needs between internal groups and external vendors in a clear, accurate, focused and concise manner. Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format. Verbal and written communications are to conform to proper rules of punctuation, grammar, diction and style. Will be expected to provide examples of written audit reports. Proven progressive risk-based integrated auditing experience in a "Big Four" public accounting firm or a Fortune 500-type company. - Preferred Proficiency in the use of Microsoft Office (Word, Excel, Access, Visio). Exposure to automated systems, including mainframes and Local Area Network- and Wide Area Network-based applications. Exposure to automated auditing tools, including ACL, Easytrieve Plus, etc. - Preffered Certified Internal Auditor (CIA) Candidate for certification Upon Hire - Preferred Certified Information Systems Auditor (CISA) Candidate for certification Upon Hire - PreferredWork Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements: 5% travel Less than 5% travel required annually.