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Western Union overview

Industry
Financial Services
Revenue
Headquarters
Employees
12,000
Founded in
Website
Organization type
Public
Social media
Western Union focuses on providing businesses and consumers with solutions to send and receive money throughout the world. They enables its customers to transfer money through their mobile application or agents. Western Union was founded in 1851 and is based in Englewood, Colorado.
The staff at Western Union come from unusually diverse demographic backgrounds. The company is 49.3% female and 45.9% ethnic minorities. Despite its diversity in other areas, Western Union employees are noticeably lacking in political diversity. It has an unusually high proportion of employees who are members of the Democratic Party, at 73.0%. Employees seem to enjoy working in an otherwise diverse workplace that is dominated by members of the Democratic Party. Western Union has great employee retention with staff members usually staying with the company for 5.0 years.The average employee at Western Union makes $72,878 per year. Pay at Western Union is significantly lower than some of its highest paying competitors, like PayPal, Xoom, and American Express, which pay $128,079, $106,849, and $86,421, respectively.
Western Union is an industry leader with 12,000 employees and an annual revenue of $4.2B that is headquartered in Denver, CO.

Western Union's mission statement

To move money for better.

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4.3/5

Western Union employee reviews

Based on 7 ratings

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Job openings at Western Union
125 positions

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Western Union employee reviews

Western Union employee reviews
4.3/5

Based on 7 ratings

Work at Western Union? Share your experience.
Employee reviews
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5.0
A zippia user wrote a review on May 2023
Pros of working at Western Union

good time good money

Cons of working at Western Union

loss of work

Western Union benefits

paydays

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A reddit user wrote a review on Jul 2012
You may not be the person to ask, but why is customer service so wildly inconsistent? I'm an agent at a retail location and every time you speak to a CS rep with a question/problem you get a different answer. It's annoying to me and the customer.

I use to be an agent and lucked out with a rep super patient as I was the middle man between WU AMD an irate sender because she changed her mind, wanted her money back, buy wanted the $60 fee back, too. This went on for almost an hour before the customer gave in and took her send amount and left. The rep and I kept giggling quietly while apologizing to each other for having to go through the situation.

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A reddit user wrote a review on Jul 2012
What are the largest and smallest transactions you've handled? Ever had any that seemed bizarre or suspicious?

I've send Quick Collect Transactions (this is a payment method, the main use for this is to send money to inmates) for like 10 USD, the only thing weird I did like two times already is charge more that what the person is sending, in some states the service fee is 25USD even if you send 1USD, so one person call to send 20 dollars and get charge 45 in total.

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A reddit user wrote a review on Jul 2012
Has your job caused you to begin to have feelings of prejudice against black people?

No, I have the same feelings for black people just like before I was working there, I think you get those kind of things on daily basis, I'm actually mexican, I'm in Mexico, Western Union uses a outsourcing company (the one that I actually work for) to get the job done, yes there are black people (mostly women) that get mad *** almost for anything, but so there are mexicans who doesn't know what the *** are they doing or southern US citizens whose accent it's actually kind of funny, but you get everything of something.

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The team at Western Union

  • The founders of Western Union are Hiram Sibley, Samuel Selden, Ezra Cornell and Jeptha Wade.
  • The key people at Western Union are Devin B. McGranahan, Hiram Sibley and Samuel Selden.
Key people
Devin B. McGranahan
Hiram Sibley
Samuel Selden
Ezra Cornell
Jeptha Wade

Western Union rankings

Western Union is ranked #22 on the Best companies to work for in Colorado list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Western Union salaries

Average Western Union salary
$72,878
yearly
$35.04 hourly
Updated March 14, 2024

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Western Union diversity

9.9
Diversity score
We calculated Western Union’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Western Union’s workforce.
Western Union diversity summary. Zippia estimates Western Union's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated Western Union's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Western Union's workforce.
  • Western Union has 12,000 employees.
  • 49% of Western Union employees are women, while 51% are men.
  • The most common ethnicity at Western Union is White (54%).
  • 18% of Western Union employees are Hispanic or Latino.
  • 13% of Western Union employees are Asian.
  • The average employee at Western Union makes $72,878 per year.
  • Western Union employees are most likely to be members of the democratic party.
  • Employees at Western Union stay with the company for 5.0 years on average.

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Western Union office locations

Western Union is headquartered in Denver, CO

Biggest Western Union locations

RankCityJob countAvg. salary
1Denver, CO47$71,719
2New York, NY9$81,335
3Miami, FL8$66,841
4Austin, TX7$70,807

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Western Union financial performance

9.5
Performance score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Western Union currently has 4.5B in revenue. Western Union's most recent quarter produced 1.1b (q3'2023).

Western Union annual revenue

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Highest paying Western Union competitors

Compare Western Union salaries to competitors, including PayPal, Xoom, and American Express. Employees at PayPal earn the highest average yearly salary of $128,079. The salaries at Xoom average $106,849 per year, and the salaries at American Express come in at $86,421 per year.
RankCompanyAverage salaryJobs
1$128,0790
2$106,8490
3$86,4210
4$75,4830
5$74,0820
6$73,9460
7$72,0640
8$71,0840
9$61,7930
10$61,5660

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Zippia gives an in-depth look into the details of Western Union, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Western Union. The employee data is based on information from people who have self-reported their past or current employments at Western Union. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Western Union. The data presented on this page does not represent the view of Western Union and its employees or that of Zippia.

Western Union may also be known as or be related to The Western Union Company, Western Union and Western Union Holdings Inc.