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Western Union Overview

The Western Union Company is an American worldwide financial services and communications company. Its headquarters is in Meridian, Colorado, although the postal designation of nearby Englewood is used in its mailing address.
The staff at Western Union come from unusually diverse demographic backgrounds. The company is 46.7% female and 46.0% ethnic minorities. Despite its diversity in other areas, Western Union employees are noticeably lacking in political diversity. It has an unusually high proportion of employees who are members of the Democratic Party, at 67.6%. Employees seem to enjoy working in an otherwise diverse workplace that is dominated by members of the Democratic Party. Western Union has great employee retention with staff members usually staying with the company for 3.8 years. The average employee at Western Union makes $76,696 per year. Pay at Western Union is significantly lower than some of its highest paying competitors, like Goldman Sachs, PayPal, and State Street, which pay $99,431, $97,799, and $88,970, respectively.
Western Union is an industry leader with 11,500 employees and an annual revenue of $5.5B that is headquartered in Denver, CO.

The Organization’s Mission

Western Union International Bank is the international banking arm of Western Union supporting its strategy and enhancing the core business with sustainable financial returns. We are a strategic asset for growth in the European Economic Area across all major business lines of Western Union. Western Union International Bank is building on unique capabilities and envolving into a customer centric entity for incubation and execution of Western Union´s major strategies.

Industry

Financial Services

Revenue

$5.5B

Employees

11,500

Founded in

1851

Headquarters

Denver, CO

Website

www.westernunion.com

Organization Type

Public

Is This Your Company?

The Team At Western Union

Key People
  • Jack Greenberg (Chairman)
  • Jeptha Wade (founders)
  • Samuel Selden (founders)
  • Ezra Cornell (founders)
  • Hiram Sibley (founders)
  • Hikmet Ersek (ceo)

The Culture At Western Union

Information provided by the company
Are you passionate about Cyber ThreatIntelligence How about unleashing your skills in a hugely successful businessthat is committed to moving money for better Join Western Union as a Cyber ThreatIntelligence Lead.
How about unleashing your skills in a hugely successful businessthat is committed to moving money for better Join Western Union as a Cyber ThreatIntelligence Lead.
Are youpassionate about helping others and providing world-class customer experience Areyou ready to unleash your potential in a global business that is committed tomoving money for better.
Do you have a passion for informationsecurity. How about unleashing your skills in a hugely successful businessthat is committed to moving money for better Are youlooking to embark on a unique challenge and really make a difference
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Are you passionate about Cyber ThreatIntelligence How about unleashing your skills in a hugely successful businessthat is committed to moving money for better
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Western Union Reviews

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Reddit UserJuly 2012
Zippia Official LogoReddit UserJuly 2012

You may not be the person to ask, but why is customer service so wildly inconsistent? I'm an agent at a retail location and every time you speak to a CS rep with a question/problem you get a different answer. It's annoying to me and the customer.

I use to be an agent and lucked out with a rep super patient as I was the middle man between WU AMD an irate sender because she changed her mind, wanted her money back, buy wanted the $60 fee back, too. This went on for almost an hour before the customer gave in and took her send amount and left. The rep and I kept giggling quietly while apologizing to each other for having to go through the situation.
Zippia Official Logo
Reddit UserJuly 2012
Zippia Official LogoReddit UserJuly 2012

What are the largest and smallest transactions you've handled? Ever had any that seemed bizarre or suspicious?

I've send Quick Collect Transactions (this is a payment method, the main use for this is to send money to inmates) for like 10 USD, the only thing weird I did like two times already is charge more that what the person is sending, in some states the service fee is 25USD even if you send 1USD, so one person call to send 20 dollars and get charge 45 in total.
Zippia Official Logo
Reddit UserJuly 2012
Zippia Official LogoReddit UserJuly 2012

Has your job caused you to begin to have feelings of prejudice against black people?

No, I have the same feelings for black people just like before I was working there, I think you get those kind of things on daily basis, I'm actually mexican, I'm in Mexico, Western Union uses a outsourcing company (the one that I actually work for) to get the job done, yes there are black people (mostly women) that get mad *** almost for anything, but so there are mexicans who doesn't know what the *** are they doing or southern US citizens whose accent it's actually kind of funny, but you get everything of something.
Anonymous review of Western Union

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Western Union Rankings

Western Union is ranked #49 on the Best Finance Companies to Work For in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Western Union Salaries

How much does Western Union pay?
The national average salary for a Western Union employee in the United States is $76,696 per year. Employees in the top 10 percent can make over $141,000 per year, while employees at the bottom 10 percent earn less than $41,000 per year.
9.3
Salary Score
Average Employee Earnings

Western Union Salaries By Job Title

While the average employee salary at Western Union is $76,696, there is a big variation in pay depending on the role. Some of the job titles with high salaries at Western Union are director, compliance officer, senior application architect, and team leader. A typical director salary at Western Union is $167,735. To get a better sense of the salaries at Western Union, other roles such as cashier and teller can be considered as well. For comparison, the title cashier at Western Union earns $27,151 per year.
Job Title
Title
ascdesc
Average Salarydesc
Director
Salary Range140k - 199k$168k$167,735
Compliance Officer
Salary Range123k - 166k$143k$143,367
Senior Application Architect
Salary Range122k - 146k$134k$133,818
Team Leader
Salary Range106k - 142k$124k$123,660
Senior Software Engineer
Salary Range105k - 133k$118k$118,438
Oracle Database Administrator
Salary Range108k - 128k$118k$118,187
Lead Technician
Salary Range107k - 125k$117k$116,505
Architect And Developer
Salary Range107k - 125k$116k$116,482
Interactive Developer
Salary Range100k - 123k$111k$111,017
Project Manager
Salary Range87k - 126k$105k$105,073
$59k
$199k

Western Union Careers

On average, employees at Western Union stay with the company for 3.8 years. Employees most commonly join Western Union after leaving First Data. When they leave Western Union, they most frequently get their next job at AT&T.

Average Length of Employment

Western Union
3.8 years
Wells Fargo
2.9 years
PayPal
2.4 years

Top Employers Before Western Union

AT&T
8.4 %
Citi
8.3 %

Top Employers After Western Union

AT&T
9.3 %
Macy's
7.3 %

Western Union Employee Demographics

9.9
Diversity Score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.

Western Union Employees Education

Of the 11,500 employees at Western Union, 13.0% attended University of Denver. Employees at Western Union most frequently majored in Business, and most employees’ highest level of education is a Bachelors.

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Western Union Employee Political Affiliation

Western Union employees are most likely to be members of the Democratic Party. The largest donation made to a political party by a Western Union employee was by ALI Cinar. ALI Cinar donated $13,650 to the Democratic Party.

Employee Political Donations

NameascdescJob TitleascdescPartyascdescDonationascdesc
ALI CinarManager
ALI Cinar
Manager
Manager
Democratic Party
Democratic Party
$13,650Democratic Party
$13,650
TIM DalySenior Vice President
TIM Daly
Senior Vice President
Senior Vice President
Democratic Party
Democratic Party
$13,550Democratic Party
$13,550
John ThompsonExecutive Vice President
John Thompson
Executive Vice President
Executive Vice President
Democratic Party
Democratic Party
$9,400Democratic Party
$9,400
David SchlapbachAttorney
David Schlapbach
Attorney
Attorney
Democratic Party
Democratic Party
$7,500Democratic Party
$7,500
Hikmet ErsekChief Executive Officer
Hikmet Ersek
Chief Executive Officer
Chief Executive Officer
Democratic Party
Democratic Party
$3,300Democratic Party
$3,300
Caroline TsaiGeneral Counsel
Caroline Tsai
General Counsel
General Counsel
Democratic Party
Democratic Party
$3,300Democratic Party
$3,300
Jacqueline MaguireMarket Development Director
Jacqueline Maguire
Market Development Director
Market Development Director
Republican Party
Republican Party
$2,300Republican Party
$2,300
Anne McCarthyCorporate Vice President
Anne McCarthy
Corporate Vice President
Corporate Vice President
Republican Party
Republican Party
$2,100Republican Party
$2,100
Carolyn CavicchioEngagement Director
Carolyn Cavicchio
Engagement Director
Engagement Director
Democratic Party
Democratic Party
$2,000Democratic Party
$2,000
Joseph MyersCompliance
Joseph Myers
Compliance
Compliance
Democratic Party
Democratic Party
$1,900Democratic Party
$1,900
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Western Union Employment Videos

Western Union Financial Performance

9.9
Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Revenue

> $1B

Founded in

1851

Organization type

Public

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Western Union Competitors

Competitors of Western Union include Goldman Sachs, PayPal, and State Street. The wages at Goldman Sachs average higher than the other similar companies, where the median salary is $99,431 per year. The employees at PayPal earn an average yearly salary of $97,799 per year, and the salaries at State Street average $88,970 per year.
Companydesc
Average Salarydesc
Goldman Sachs
Salary Range77k - 127k$99k$99,431
PayPal
Salary Range78k - 122k$98k$97,799
State Street
Salary Range69k - 114k$89k$88,970
Ameriprise Financial
Salary Range59k - 120k$85k$84,806
The Bank of New York Mellon
Salary Range62k - 110k$83k$83,066
Raymond James
Salary Range59k - 114k$82k$82,378
Franklin Resources
Salary Range59k - 104k$79k$78,719
American Express
Salary Range56k - 107k$78k$77,853
Voya Financial
Salary Range55k - 105k$76k$76,332
MoneyGram International
Salary Range53k - 100k$73k$73,445
$26k
$127k

Frequently Asked Questions about Western Union

When was Western Union founded?

Western Union was founded in 1851.

How many Employees does Western Union have?

Western Union has 11,500 employees.

How much money does Western Union make?

Western Union generates $5.5B in revenue.

What industry is Western Union in?

Western Union is in the financial services industry.

What is Western Union's mission?

Western Union's mission statement is "Western Union International Bank is the international banking arm of Western Union supporting its strategy and enhancing the core business with sustainable financial returns. We are a strategic asset for growth in the European Economic Area across all major business lines of Western Union. Western Union International Bank is building on unique capabilities and envolving into a customer centric entity for incubation and execution of Western Union´s major strategies."

What type of company is Western Union?

Western Union is a public company.

Who are Western Union's competitors?

Western Union competitors include Wells Fargo, MoneyGram International, PayPal, American Express, Capital One, Voya Financial, JPMorgan Chase, American Financial Group, Lincoln Financial Group, Raymond James, Global Partner Acquisition, The Hartford, Bank of America, Ameriprise Financial, Franklin Resources, The Bank of New York Mellon, Alliance Data, State Street, Principal Financial Group, Goldman Sachs.

Who works at Western Union?

Jack Greenberg (Chairman)

Jeptha Wade (founders)

Samuel Selden (founders)

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Updated December 31, 2020

Zippia gives an in-depth look into the details of Western Union, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Western Union. The employee data is based on information from people who have self-reported their past or current employments at Western Union. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of Western Union and its employees or that of Zippia.

Western Union may also be known as or be related to THE WESTERN UNION CO, The Western Union Company, Western Union and Western Union Holdings Inc.