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Working At Western Union

Zippia Score 4.8

Western Union overview

The Western Union Company is an American worldwide financial services and communications company.
The staff at Western Union come from unusually diverse demographic backgrounds. The company is 43.9% female and 46.1% ethnic minorities. Despite its diversity in other areas, Western Union employees are noticeably lacking in political diversity. It has an unusually high proportion of employees who are members of the Democratic Party, at 67.3%. Employees seem to enjoy working in an otherwise diverse workplace that is dominated by members of the Democratic Party. Western Union has great employee retention with staff members usually staying with the company for 3.7 years. The average employee at Western Union makes $75,291 per year. Pay at Western Union is significantly lower than some of its highest paying competitors, like PayPal, Visa, and BlackRock, which pay $103,958, $94,053, and $94,035, respectively.
Western Union is an industry leader with 10,700 employees and an annual revenue of $5.4B that is headquartered in Colorado.

The Organization’s Mission

Western Union International Bank is the international banking arm of Western Union supporting its strategy and enhancing the core business with sustainable financial returns. We are a strategic asset for growth in the European Economic Area across all major business lines of Western Union. Western Union International Bank is building on unique capabilities and envolving into a customer centric entity for incubation and execution of Western Union´s major strategies.

Industry

Diversified Financial Services

Revenue

$5.4B

Employees

10,700

Founded in

1851

Headquarters

Englewood, CO

Website

westernunion.com

Website

westernunion.com

Organization Type

Public

Is This Your Company?

The team at Western Union

What do people say about Western Union

Zippia Official LogoReddit UserJuly 2012

You may not be the person to ask, but why is customer service so wildly inconsistent? I'm an agent at a retail location and every time you speak to a CS rep with a question/problem you get a different answer. It's annoying to me and the customer.

I use to be an agent and lucked out with a rep super patient as I was the middle man between WU AMD an irate sender because she changed her mind, wanted her money back, buy wanted the $60 fee back, too. This went on for almost an hour before the customer gave in and took her send amount and left. The rep and I kept giggling quietly while apologizing to each other for having to go through the situation.
Zippia Official LogoReddit UserJuly 2012

What are the largest and smallest transactions you've handled? Ever had any that seemed bizarre or suspicious?

I've send Quick Collect Transactions (this is a payment method, the main use for this is to send money to inmates) for like 10 USD, the only thing weird I did like two times already is charge more that what the person is sending, in some states the service fee is 25USD even if you send 1USD, so one person call to send 20 dollars and get charge 45 in total.
Zippia Official LogoReddit UserJuly 2012

Has your job caused you to begin to have feelings of prejudice against black people?

No, I have the same feelings for black people just like before I was working there, I think you get those kind of things on daily basis, I'm actually mexican, I'm in Mexico, Western Union uses a outsourcing company (the one that I actually work for) to get the job done, yes there are black people (mostly women) that get mad *** almost for anything, but so there are mexicans who doesn't know what the *** are they doing or southern US citizens whose accent it's actually kind of funny, but you get everything of something.
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Western Union Rankings

Western Union is ranked #36 on the Best Finance Companies to Work For in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Western Union Salaries

How much does Western Union pay?
The national average salary for a Western Union employee in the United States is $75,291 per year. Employees in the top 10 percent can make over $138,000 per year, while employees at the bottom 10 percent earn less than $41,000 per year.
9.3
Salary Score
Average Employee Earnings

Western Union Salaries By Job Title

While Western Union employees earn an average yearly salary of $75,291, different roles can command different wages. The higher paying positions at Western Union include Finance Director, Senior Application Architect, Senior Software Engineer, and Architect And Developer. A typical Finance Director salary at Western Union is $133,573 per year. Some of the other roles at Western Union are Customer Service Agent and Customer Service Representative. A worker with the title Customer Service Agent at Western Union earns an average salary of $26,975 per year.

Western Union careers

On average, employees at Western Union stay with the company for 3.7 years. Employees most commonly join Western Union after leaving First Data. When they leave Western Union, they most frequently get their next job at Wells Fargo.

Average Length of Employment

Western Union

3.7 years
Visa2.7 years
PayPal2.3 years
Top Employers Before Western Union
Citi8.3 %
AT&T7.8 %
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Top Employers After Western Union
AT&T8.5 %
Macy's7.0 %
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Western Union Employee Political Affiliation

0

Employee Political Donations

NameDonation
ALI CinarManager
$13,650Democratic Party
David SchlapbachAttorney
$7,500Democratic Party
TIM DalySenior Vice President
$6,750Democratic Party
John ThompsonChief Information Officer
$2,950Democratic Party
Jacqueline MaguireMarket Development Director
$2,300Republican Party
Anne McCarthyCorporate Vice President
$2,100Republican Party
Carolyn CavicchioEngagement Director
$2,000Democratic Party
Jack GreenbergChairperson
$1,500Democratic Party
Timothy DalyExecutive
$1,250Democratic Party
Kurt ColburnAttorney
$1,250Democratic Party
Show More

Western Union Employment Videos

Western Union Careers: Work That Makes A Difference

Learn how you can make a difference working in Compliance for WU!

Western Union Financial Performance

9.9
Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Revenue

> $1B

Founded in

1851

Organization type

Public

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Western Union Subsidiaries

Subsidiaries to Western Union include International Ruesch and First Financial Management. Employees at the parent company, Western Union, earn $75,291. In comparison, the salaries at International Ruesch and First Financial Management are $69,142 and $36,955.

Western Union Competitors

Based on our research, similar companies to Western Union are PayPal, Visa, and BlackRock. The wages at PayPal average higher than the other similar companies, where the median salary is $103,958 per year. The employees at Visa earn an average yearly salary of $94,053 per year, and the salaries at BlackRock average $94,035 per year.

Frequently Asked Questions about Western Union

When was Western Union founded?

Western Union was founded in 1851.

How many Employees does Western Union have?

Western Union has 10,700 employees.

How much money does Western Union make?

Western Union generates $5.4B in revenue.

What industry is Western Union in?

Western Union is in the diversified financial services industry.

What is Western Union's mission?

Western Union's mission statement is "Western Union International Bank is the international banking arm of Western Union supporting its strategy and enhancing the core business with sustainable financial returns. We are a strategic asset for growth in the European Economic Area across all major business lines of Western Union. Western Union International Bank is building on unique capabilities and envolving into a customer centric entity for incubation and execution of Western Union´s major strategies."

What type of company is Western Union?

Western Union is a public company.

Who are Western Union's competitors?

Western Union competitors include Visa, American Express, PayPal, Wells Fargo, Capital One, Nationwide Mutual Insurance ..., KeyBank, USAA, Citizens Financial Group, Federal Home Loan Mortgage Corporation, Bank of America, SunTrust Banks, U.S. Bank, Regions Financial Corporation, Voya Financial, M&T Bank, BB&T, Massachusetts Mutual Life Insurance ..., BlackRock, MoneyGram International Inc..

Where is Western Union's headquarters?

Western Union's headquarters is in Englewood, CO.

Are you an executive, HR leader, or brand manager at Western Union?

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You can find out what it is like to work at Western Union, also known as THE WESTERN UNION CO, The Western Union Company and Western Union.

Zippia gives an in-depth look into the details of Western Union, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Western Union. The employee data is based on information from people who have self-reported their past or current employments at Western Union. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of Western Union and its employees or that of Zippia.