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Product Owner jobs at Western Union

- 1925 jobs
  • Assistant Manager, US Product Analytics & Optimization

    Western Union 4.5company rating

    Product owner job at Western Union

    Assistant Manager, US Product Analytics & Optimization - NYC, New York (Hybrid) Are you customer-obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join our Product Strategy Team at Western Union. Western Union powers your pursuit. We are seeking an Assistant Manager to drive product analytics, production quality management, and experience optimization for our US digital experience. In this role, you will help identify, surface, and resolve critical issues across the customer journey to ensure stability, improve funnel performance, and improve the experience for our customers. You will collaborate closely with regional product leadership and cross-functional teams to deliver seamless, reliable, and world-class customer experience. Role Responsibilities Assist with successfully developing product strategy, manage product offerings including value proposition, features, functionality, pricing and distribution for the core domestic business, C2C money transfers across all channels (retail, phone, web). Perform thorough production testing across the US experience to proactively identify and surface issues. Report, prioritize, and support resolution of critical issues, working closely with engineering and operations teams. Monitor error spikes in production, coordinate timely fixes, and safeguard customer experience stability. Drive improvements to the customer experience (from inception through execution) based on analytics and testing, not only fixing the root cause of the problem, but taking the customer experience to the next level. Track funnel metrics to measure stability, identify conversion issues, and recommend improvements. Partner with the US Regional Product Lead to generate funnel analytics and insights that guide prioritization and optimization efforts. Role Requirements Bachelor's degree in Business, Marketing, Communications, or similar discipline. 3+ years of experience in product management, quality assurance, or related discipline, with a focus on digital products. Proven ability to test, identify, and resolve issues in live production environments. Strong analytical skills with experience in funnel analysis and performance tracking. Comfortable working cross-functionally with engineering, operations, and product leadership. Excellent problem-solving, communication, and organizational skills. Ability to balance proactive issue detection with long-term platform and product stability goals. We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at ********************************** Salary The base salary range is $81,900.00 - 109,200.00 USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (*************************************************** Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your US specific benefits include: Flexible Time off Medical, Dental and Life Insurance Parental Leave Global Adoption Assistance 4% Western Union Contribution to 401K Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-RM1 Estimated Job Posting End Date: 12-31-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
    $81.9k-109.2k yearly Auto-Apply 58d ago
  • Assistant Manager, US Product Analytics & Optimization

    Western Union Co 4.5company rating

    Product owner job at Western Union

    Assistant Manager, US Product Analytics & Optimization - NYC, New York (Hybrid) Are you customer-obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join our Product Strategy Team at Western Union. Western Union powers your pursuit. We are seeking an Assistant Manager to drive product analytics, production quality management, and experience optimization for our US digital experience. In this role, you will help identify, surface, and resolve critical issues across the customer journey to ensure stability, improve funnel performance, and improve the experience for our customers. You will collaborate closely with regional product leadership and cross-functional teams to deliver seamless, reliable, and world-class customer experience. Role Responsibilities * Assist with successfully developing product strategy, manage product offerings including value proposition, features, functionality, pricing and distribution for the core domestic business, C2C money transfers across all channels (retail, phone, web). * Perform thorough production testing across the US experience to proactively identify and surface issues. * Report, prioritize, and support resolution of critical issues, working closely with engineering and operations teams. * Monitor error spikes in production, coordinate timely fixes, and safeguard customer experience stability. * Drive improvements to the customer experience (from inception through execution) based on analytics and testing, not only fixing the root cause of the problem, but taking the customer experience to the next level. * Track funnel metrics to measure stability, identify conversion issues, and recommend improvements. * Partner with the US Regional Product Lead to generate funnel analytics and insights that guide prioritization and optimization efforts. Role Requirements * Bachelor's degree in Business, Marketing, Communications, or similar discipline. * 3+ years of experience in product management, quality assurance, or related discipline, with a focus on digital products. * Proven ability to test, identify, and resolve issues in live production environments. * Strong analytical skills with experience in funnel analysis and performance tracking. * Comfortable working cross-functionally with engineering, operations, and product leadership. * Excellent problem-solving, communication, and organizational skills. * Ability to balance proactive issue detection with long-term platform and product stability goals. We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at ********************************** Salary The base salary range is $81,900.00 - 109,200.00 USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (*************************************************** Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your US specific benefits include: * Flexible Time off * Medical, Dental and Life Insurance * Parental Leave * Global Adoption Assistance * 401K plan Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-RM1 Estimated Job Posting End Date: 12-31-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
    $81.9k-109.2k yearly Auto-Apply 9d ago
  • Lead Product Manager (AI Dev Tooling)

    Greylock Partners 4.5company rating

    San Jose, CA jobs

    Greylock has a history of creating category-defining companies in the enterprise. We're privileged to invest in a series A startup focused on a vital developer tool for the evolving AI product landscape. The mission is to revolutionize how organizations utilize their knowledge by building cutting-edge AI-powered agents/tools to enhance enterprise knowledge workflows. As a Lead Product Manager, you will play a pivotal role in shaping the future of our products, ensuring they meet the needs of developers. Ideal Experience: Deep understanding of developer tools and developer pain points Domain understanding of AI and AI agent use cases Customer obsession and consultative mindset Ability to navigate ambiguity and drive results Collaborative spirit and eagerness to help others succeed Responsibilities Drive Product Vision & Strategy: Define and execute the product roadmap for our core offerings, balancing developer-centric innovations with enterprise needs. Lead End-to-End Execution: Oversee product lifecycle stages from ideation to launch, iterating quickly based on user feedback and data insights. This involves personally test driving your products end to end, writing documentation where needed etc. Qualifications Experienced Leader: 4+ years of product management experience, including ownership of developer-facing tools or enterprise SaaS solutions. Technical Aptitude: Strong understanding of APIs, SDKs, and Dev tools. Familiarity with AI/ML is a plus. Strong preference with this person being hybrid in SF but currently open to remote for the right candidate. Further details will be disclosed to eligible candidates. Keywords: Fivetran, Databricks, Confluent, Datadog, Graphana About Greylock: Greylock is an early-stage investor in hundreds of remarkable companies, including Airbnb, LinkedIn, Dropbox, Workday, Cloudera, Facebook, Instagram, Roblox, Coinbase, and Palo Alto Networks, among others. More can be found about us here: ********************* About the Greylock Recruiting Team: As full-time, salaried employees of Greylock, we provide free candidate referrals/introductions to active and upcoming investments to help them grow/succeed (as one of the many services we provide). Our recruiting team, combined, has over 125 years of in-house recruiting experience at successful startups through FAANG's and over 30 years of VC Talent.
    $162k-214k yearly est. 5d ago
  • Lead Product Manager (AI Dev Tooling)

    Greylock Partners 4.5company rating

    Santa Rosa, CA jobs

    Greylock has a history of creating category-defining companies in the enterprise. We're privileged to invest in a series A startup focused on a vital developer tool for the evolving AI product landscape. The mission is to revolutionize how organizations utilize their knowledge by building cutting-edge AI-powered agents/tools to enhance enterprise knowledge workflows. As a Lead Product Manager, you will play a pivotal role in shaping the future of our products, ensuring they meet the needs of developers. Ideal Experience: Deep understanding of developer tools and developer pain points Domain understanding of AI and AI agent use cases Customer obsession and consultative mindset Ability to navigate ambiguity and drive results Collaborative spirit and eagerness to help others succeed Responsibilities Drive Product Vision & Strategy: Define and execute the product roadmap for our core offerings, balancing developer-centric innovations with enterprise needs. Lead End-to-End Execution: Oversee product lifecycle stages from ideation to launch, iterating quickly based on user feedback and data insights. This involves personally test driving your products end to end, writing documentation where needed etc. Qualifications Experienced Leader: 4+ years of product management experience, including ownership of developer-facing tools or enterprise SaaS solutions. Technical Aptitude: Strong understanding of APIs, SDKs, and Dev tools. Familiarity with AI/ML is a plus. Strong preference with this person being hybrid in SF but currently open to remote for the right candidate. Further details will be disclosed to eligible candidates. Keywords: Fivetran, Databricks, Confluent, Datadog, Graphana About Greylock: Greylock is an early-stage investor in hundreds of remarkable companies, including Airbnb, LinkedIn, Dropbox, Workday, Cloudera, Facebook, Instagram, Roblox, Coinbase, and Palo Alto Networks, among others. More can be found about us here: ********************* About the Greylock Recruiting Team: As full-time, salaried employees of Greylock, we provide free candidate referrals/introductions to active and upcoming investments to help them grow/succeed (as one of the many services we provide). Our recruiting team, combined, has over 125 years of in-house recruiting experience at successful startups through FAANG's and over 30 years of VC Talent.
    $164k-217k yearly est. 5d ago
  • Lead Product Manager (AI Dev Tooling)

    Greylock Partners 4.5company rating

    San Francisco, CA jobs

    Greylock has a history of creating category-defining companies in the enterprise. We're privileged to invest in a series A startup focused on a vital developer tool for the evolving AI product landscape. The mission is to revolutionize how organizations utilize their knowledge by building cutting-edge AI-powered agents/tools to enhance enterprise knowledge workflows. As a Lead Product Manager, you will play a pivotal role in shaping the future of our products, ensuring they meet the needs of developers. Ideal Experience: Deep understanding of developer tools and developer pain points Domain understanding of AI and AI agent use cases Customer obsession and consultative mindset Ability to navigate ambiguity and drive results Collaborative spirit and eagerness to help others succeed Responsibilities Drive Product Vision & Strategy: Define and execute the product roadmap for our core offerings, balancing developer-centric innovations with enterprise needs. Lead End-to-End Execution: Oversee product lifecycle stages from ideation to launch, iterating quickly based on user feedback and data insights. This involves personally test driving your products end to end, writing documentation where needed etc. Qualifications Experienced Leader: 4+ years of product management experience, including ownership of developer-facing tools or enterprise SaaS solutions. Technical Aptitude: Strong understanding of APIs, SDKs, and Dev tools. Familiarity with AI/ML is a plus. Strong preference with this person being hybrid in SF but currently open to remote for the right candidate. Further details will be disclosed to eligible candidates. Keywords: Fivetran, Databricks, Confluent, Datadog, Graphana About Greylock: Greylock is an early-stage investor in hundreds of remarkable companies, including Airbnb, LinkedIn, Dropbox, Workday, Cloudera, Facebook, Instagram, Roblox, Coinbase, and Palo Alto Networks, among others. More can be found about us here: ********************* About the Greylock Recruiting Team: As full-time, salaried employees of Greylock, we provide free candidate referrals/introductions to active and upcoming investments to help them grow/succeed (as one of the many services we provide). Our recruiting team, combined, has over 125 years of in-house recruiting experience at successful startups through FAANG's and over 30 years of VC Talent.
    $163k-215k yearly est. 5d ago
  • Lead Product Manager (AI Dev Tooling)

    Greylock Partners 4.5company rating

    Fremont, CA jobs

    Greylock has a history of creating category-defining companies in the enterprise. We're privileged to invest in a series A startup focused on a vital developer tool for the evolving AI product landscape. The mission is to revolutionize how organizations utilize their knowledge by building cutting-edge AI-powered agents/tools to enhance enterprise knowledge workflows. As a Lead Product Manager, you will play a pivotal role in shaping the future of our products, ensuring they meet the needs of developers. Ideal Experience: Deep understanding of developer tools and developer pain points Domain understanding of AI and AI agent use cases Customer obsession and consultative mindset Ability to navigate ambiguity and drive results Collaborative spirit and eagerness to help others succeed Responsibilities Drive Product Vision & Strategy: Define and execute the product roadmap for our core offerings, balancing developer-centric innovations with enterprise needs. Lead End-to-End Execution: Oversee product lifecycle stages from ideation to launch, iterating quickly based on user feedback and data insights. This involves personally test driving your products end to end, writing documentation where needed etc. Qualifications Experienced Leader: 4+ years of product management experience, including ownership of developer-facing tools or enterprise SaaS solutions. Technical Aptitude: Strong understanding of APIs, SDKs, and Dev tools. Familiarity with AI/ML is a plus. Strong preference with this person being hybrid in SF but currently open to remote for the right candidate. Further details will be disclosed to eligible candidates. Keywords: Fivetran, Databricks, Confluent, Datadog, Graphana About Greylock: Greylock is an early-stage investor in hundreds of remarkable companies, including Airbnb, LinkedIn, Dropbox, Workday, Cloudera, Facebook, Instagram, Roblox, Coinbase, and Palo Alto Networks, among others. More can be found about us here: ********************* About the Greylock Recruiting Team: As full-time, salaried employees of Greylock, we provide free candidate referrals/introductions to active and upcoming investments to help them grow/succeed (as one of the many services we provide). Our recruiting team, combined, has over 125 years of in-house recruiting experience at successful startups through FAANG's and over 30 years of VC Talent.
    $162k-214k yearly est. 5d ago
  • Director of Product Management

    Goodleap 4.6company rating

    Fremont, CA jobs

    Director of Product, Fraud and Risk GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're looking for a Director of Product to lead the fraud and risk function for our consumer products. This is a high-impact IC role today, responsible for architecting the systems, controls, and decisioning that protect our credit products, consumer payments, and homeowner experiences while maintaining a seamless, high-conversion user journey. You'll own the strategy and the execution, bringing clarity to complex fraud and risk challenges. You'll align partners around the right signals and defenses, and personally driving the roadmap that materially reduces losses. As the business grows, this function will expand, and this leader will play a critical role in shaping how the team and capabilities scale. The ideal candidate brings systems-level thinking, hands-on rigor, and the ability to operate at director-level altitude while still executing with precision in a fast-moving fintech environment. Essential Job Duties & Responsibilities: Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience. Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses. Partner with Security to strengthen identity and account integrity, shaping product-side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity. Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations. Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience. Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses. Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready. Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal. Required Skills, Knowledge & Abilities: 10+ years of fraud, risk, identity, or trust & safety product experience in fintech, banking, lending, payments, or consumer finance. Proven success designing fraud/risk systems, working with DS/ML teams, and shipping high-impact risk products at scale. Deep understanding of fraud vectors (ATO, synthetic identities, mule accounts, friendly fraud, credit abuse, chargebacks). Experience with KYC/AML, sanctions, adverse media, dispute regulations, and compliance alignment. Strong analytical abilities, fluent with metrics, funnels, decision trees, and interpreting model outputs. Ability to lead teams, influence senior stakeholders, and make crisp tradeoffs between risk mitigation and growth. High-signal communication: clear, structured, authoritative. $230,000 - $260,000 a year In addition to the above salary, this role may be eligible for a bonus and equity.
    $230k-260k yearly 1d ago
  • Director of Product Management

    Goodleap 4.6company rating

    Santa Rosa, CA jobs

    Director of Product, Fraud and Risk GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're looking for a Director of Product to lead the fraud and risk function for our consumer products. This is a high-impact IC role today, responsible for architecting the systems, controls, and decisioning that protect our credit products, consumer payments, and homeowner experiences while maintaining a seamless, high-conversion user journey. You'll own the strategy and the execution, bringing clarity to complex fraud and risk challenges. You'll align partners around the right signals and defenses, and personally driving the roadmap that materially reduces losses. As the business grows, this function will expand, and this leader will play a critical role in shaping how the team and capabilities scale. The ideal candidate brings systems-level thinking, hands-on rigor, and the ability to operate at director-level altitude while still executing with precision in a fast-moving fintech environment. Essential Job Duties & Responsibilities: Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience. Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses. Partner with Security to strengthen identity and account integrity, shaping product-side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity. Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations. Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience. Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses. Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready. Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal. Required Skills, Knowledge & Abilities: 10+ years of fraud, risk, identity, or trust & safety product experience in fintech, banking, lending, payments, or consumer finance. Proven success designing fraud/risk systems, working with DS/ML teams, and shipping high-impact risk products at scale. Deep understanding of fraud vectors (ATO, synthetic identities, mule accounts, friendly fraud, credit abuse, chargebacks). Experience with KYC/AML, sanctions, adverse media, dispute regulations, and compliance alignment. Strong analytical abilities, fluent with metrics, funnels, decision trees, and interpreting model outputs. Ability to lead teams, influence senior stakeholders, and make crisp tradeoffs between risk mitigation and growth. High-signal communication: clear, structured, authoritative. $230,000 - $260,000 a year In addition to the above salary, this role may be eligible for a bonus and equity.
    $230k-260k yearly 1d ago
  • Director of Product Management

    Goodleap 4.6company rating

    San Jose, CA jobs

    Director of Product, Fraud and Risk GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're looking for a Director of Product to lead the fraud and risk function for our consumer products. This is a high-impact IC role today, responsible for architecting the systems, controls, and decisioning that protect our credit products, consumer payments, and homeowner experiences while maintaining a seamless, high-conversion user journey. You'll own the strategy and the execution, bringing clarity to complex fraud and risk challenges. You'll align partners around the right signals and defenses, and personally driving the roadmap that materially reduces losses. As the business grows, this function will expand, and this leader will play a critical role in shaping how the team and capabilities scale. The ideal candidate brings systems-level thinking, hands-on rigor, and the ability to operate at director-level altitude while still executing with precision in a fast-moving fintech environment. Essential Job Duties & Responsibilities: Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience. Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses. Partner with Security to strengthen identity and account integrity, shaping product-side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity. Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations. Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience. Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses. Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready. Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal. Required Skills, Knowledge & Abilities: 10+ years of fraud, risk, identity, or trust & safety product experience in fintech, banking, lending, payments, or consumer finance. Proven success designing fraud/risk systems, working with DS/ML teams, and shipping high-impact risk products at scale. Deep understanding of fraud vectors (ATO, synthetic identities, mule accounts, friendly fraud, credit abuse, chargebacks). Experience with KYC/AML, sanctions, adverse media, dispute regulations, and compliance alignment. Strong analytical abilities, fluent with metrics, funnels, decision trees, and interpreting model outputs. Ability to lead teams, influence senior stakeholders, and make crisp tradeoffs between risk mitigation and growth. High-signal communication: clear, structured, authoritative. $230,000 - $260,000 a year In addition to the above salary, this role may be eligible for a bonus and equity.
    $230k-260k yearly 1d ago
  • Development Product Owner Senior - Auto Modernization

    USAA 4.7company rating

    Plano, TX jobs

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $103.5k-197.7k yearly 6d ago
  • Product Manager - Digital & Treasury Services

    Amalgamated Bank of Ny 4.5company rating

    New York, NY jobs

    The Product Manager role leads the end-to-end product management of the Bank's banking offerings. This position serves as a critical role in ensuring our product portfolios across all our Commercial, Small Business, and Consumer segments remains competitive, profitable, and properly managed throughout its life cycle. In addition, this role will support other key functions critical for product management if needed. This role will report into the Director, Product Management at Amalgamated Bank. Essential Job Functions: Overall Drive product development, execution and commercialization across Amalgamated Bank's product sets, e.g., digital and lending solution, as well as treasury management products Partner with key business stakeholders on product positioning and key business strategies. Develop product roadmap by taking an “outside-in” view Promote an environment that supports social responsibility, diversity and reflects the missions and values of Amalgamated Bank. Ensure compliance with all Bank policies and regulatory standards. Market Management Identify client needs and end-to-end client experience for banking products in-scope. Responsible for understanding the Bank's niche market and competitive landscape. Identify new and emerging banking industry and technology trends. Product Execution Implement end-to-end product development and enhancement initiatives. Execute revenue initiatives to increase product revenue and profitability in line with the Bank's core values and mission. Develop rigorous business case for new product development and enhancements. Identify, evaluate, and implement measures to improve product performance, profitability, and competitiveness in line with the Bank's core values and mission. Define grounded, rigorous business requirements in conjunction with cross functional teams. Develop key product features & functionality considering return on investment and client needs. Manage product profitability throughout life cycle. Work with Technology, Operations, Risk, Business, PMO and other internal and 3rd party resources to effectively adhere to Product Lifecycle Process. Manage and improve related product vendor relationships, as they pertain to product development, functionality, and economics. Commercialization Partner with Marketing and other key stakeholders on product campaigns, collateral, and communication. Provide ongoing product training to internal and external clients to ensure clear understanding of product value proposition. Oversee development of product documentation, FAQs, and reference materials for internal and external audiences. Knowledge, Skills and Experience Requirements : Bachelor's degree or equivalent experience Strong analytical approach, comfortable with modeling, and ability to draw conclusions and insight, as well as provide business and product recommendations based on analysis Minimum 2-3 years in a direct product management and/or management consulting role Minimum 2-3 years of related experience in Commercial Banking or Treasury Services, a strong understanding of banking product offerings preferred Bank-wide system and platform implementation and migration experience preferred Experience managing third party digital banking platforms and solutions preferred Experience with vendors including Q2, FIS and Salesforce preferred Ability to work effectively as part of a team to drive projects and deliverables Excellent communication skills, ability to manage internal and external relationships effectively and articulate complex solutions to both internal and external stakeholders Strong planning and project organizing skills Demonstration of initiative and innovation to resolve issues rapidly Fluency in Microsoft Office including advanced Excel Stellar written and verbal communication skills Commitment to seeking opportunities for improvement and ability to achieve results despite challenges Comfortable working from home, and working remotely, Need to be able to use technology remotely, connect to networks, use applications remotely Need to be willing to collaborate, network, and building relationships remotely
    $101k-133k yearly est. Auto-Apply 23d ago
  • Senior Digital Product Manager

    Cobank 4.8company rating

    Greenwood Village, CO jobs

    A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by standing for something that matters. In order to be the best, we hire the best! Remarkable Benefits Offered by CoBank Careers with a purpose. Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays Competitive Compensation & Incentive Hybrid work model: flexible arrangements for most positions Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance Robust associate training and development with CoBank University Tuition reimbursement for higher education up to $10K Outstanding 401k: up to 6% matching and additional 3% non-elective contribution Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution Associate Resource Groups: creating a culture of respect and inclusion Recognize a fellow associate through our GEM awards Job Description Responsible for the overall management, strategic roadmap, profitability and success of assigned product lines. Creates and oversees the design and development of new products to meet customer demands. Identifies and establishes products and programs based on assessments of the competitive environment, market segments, product positioning, pricing, and profitability. Reviews and modifies existing products to maximize profitability and meet customer needs through ongoing analysis, cost containment, and pricing. Reviews new developments in the market, and evaluates potential products within specified product lines. Evaluates the success of products and serves as the product expert. This role also has the responsibility for managing digital enablement of cash management capabilities (e.g., information reporting, billing, and pricing functions), and will require close coordination with product, technology, and vendor partners. Knowledge of cash management platforms and vendors (e.g., Bottomline, Q2, FIS, Backbase), as well as API integration and ERP connectivity, is highly preferred. Essential Functions 1. Leads the development and management of assigned digital channel and payment products. Particular focus on online and mobile delivery of capabilities including information reporting, payments, and billing. 2. In partnership with other product managers, manages billing and annual pricing event management (Account Analysis) across all products in Cash Management team, including Payables, Receivables, Liquidity and Fraud Management products. 3. Determines product strategy, vision, roadmap, and key performance indicators for products. Provides clear vision and scope documentation, use cases, workflows, wireframes, design and product requirements, and other materials as needed to support UX design and development; Includes system and vendor capabilities supporting pricing, reporting, and client digital experience 4. Assesses customer needs and "pain points" to build products, tools and technology to address problems and improve the overall customer experience. 5. Conducts meetings with key internal/external partners and stakeholders to develop new products and enhance existing products using industry best practices. 6. Creates proposals and justifications for new products, elimination of underutilized products, or modification of existing products to meet the needs of the market and improve profitability of the product line. Creates concise, compelling content and business cases to present and sell concepts internally. 7. Establishes price points and pricing strategy for products. Monitors product price, revenue, and expense. Influences the drivers of revenue and expense to increase profitability through internal education and business case construction. 8. Integrates data analytics, product metrics, user experience research, market analytics, and competitive factors to drive understanding and differentiation of products. Leverages API frameworks and ERP integration approaches to design seamless connectivity with customer systems. 9. Tracks and analyzes metrics compared to industry benchmarks, and publishes reports on product performance, trends and risks/opportunities for both short- and long-term. Builds and presents end-to-end product updates inclusive of current production metrics, new features and financial forecasting 10. Builds and presents end-to-end product updates inclusive of current production metrics, new features and financial forecasting. Supports business case development for vendor upgrades and digital platform transitions. 11. Identifies and evaluates partnering opportunities for third-party products and vendors to broaden the product line. Participates in key sales situations for the product by advising sales and operational teams. Conducts demos, presentations, and other information sharing sessions with internal stakeholders to increase product success. 12. Identifies issues impeding product success and develops executable strategies to remediate. 13. Responsible for understanding the market and farm credit customer segments, especially in the context of digital delivery of cash management products. Ensures product compliance with bank policies and regulatory standards. 14. Develops and delivers product training. Provides ongoing support for sales and operations partners. Education Bachelor's Degree required Work Experience 7 years of relevant experience. required 3 years of product management, strategy or consulting experience. required 2 years of experience in the financial services or payments industry. required Physical Exertion Details Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Travel Requirement Details Occasional Travel occurs infrequently (typically, once a month or less). About CoBank The typical base pay range for this role is between $108,400-$133,280. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance. The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law. CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore. REASONABLE ACCOMMODATION We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing *********************. Include your contact information and specific details about your requested accommodation. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. CoBank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
    $108.4k-133.3k yearly Auto-Apply 60d+ ago
  • Digital Product Risk and Control Manager - Executive Director

    Jpmorgan Chase 4.8company rating

    New York, NY jobs

    As a Digital Risk and Control Manager - Coverage Lead, you will drive risk management and control oversight for digital products. You will support Product Managers in transforming digital experiences, advising on operational risks, and enabling teams to deliver innovative products powered by traditional AI, generative AI, and agentic AI capabilities. Your leadership will ensure superior customer outcomes while maintaining a robust controls environment that safeguards the firm's safety, stability, and resilience. **Key Responsibilities** + Oversee risks and controls as part of the first line of defense, identifying weaknesses, recommending improvements, and educating the business on risk posture across the digital product ecosystem-including initiatives leveraging traditional AI, generative AI, and agentic AI. + Develop and execute strategies across control frameworks, designing effective end-to-end control solutions for technology builds in collaboration with stakeholders. + Foster a culture of partnership, collaboration, and transparency with product teams and other functions, serving as a subject matter expert and escalation point for control obligations. + Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), embedding controls into the product development lifecycle to reduce financial loss, regulatory exposure, and reputational risk. + Lead and motivate a team to minimize financial loss, regulatory exposure, and reputational risk, while providing feedback and training on risk concepts to support innovative digital experiences. + Identify, quantify, communicate, and manage business risks, providing resolution recommendations and pinpointing root causes and key themes. + Collaborate with Product teams to develop creative risk management solutions that enhance customer experience and ensure effective, sustainable controls. + Advise and educate partners on risk identification and control design to deliver innovative experiences within risk appetite, especially for products utilizing advanced AI capabilities. **Required Qualifications, Capabilities and Skills** + 15+ years of risk & controls management or relatable experience, supporting the development of digital products (emphasis on Traditional AI, Generative AI, and Agentic AI) with a strong ability to evaluate adequacy of business risk and control environment. + Exceptional leadership, organizational, problem solving, and analytical skills; solid critical thinking and analysis in technical scenarios; attention to detail and ability to synthesize large amounts of data and formulate creative and innovative solutions to complex problems. + Ability to think from first principles, take innovative approaches to address user needs, and work effectively in highly agile environments, delivering value amidst uncertainty and continuous change. + Strong presentation skills, including generating presentations and effectively communicating to senior management. + Experience working in financial services or a highly regulated industry. + Comfortable working with modern collaboration tools like Jira, Confluence, Teams, etc. + Able to work autonomously to affect change-flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result in a fast-paced, results-driven environment. **Preferred Qualifications, Capabilities and Skills** + Experience working with Investment Banking (Capital Markets, M&A/Advisory/Sponsor) and/or Financial Commercial Lending products strongly preferred. + Experience and familiarity with the Product Operating Model and Product Development Lifecycle. + Experience leading and developing teams to achieve organizational goals. + Experience working in a matrix management model across globally diverse, virtual teams to deliver strategic initiatives and commitments, ideally leveraging product and Agile principles. + Exceptional networking, interpersonal, collaboration, openness, and relationship-building skills. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** New York,NY $175,750.00 - $260,000.00 / year; Chicago,IL $156,750.00 - $245,000.00 / year
    $175.8k-260k yearly 21d ago
  • Digital & Design: Platform Services Product Manager - Vice President

    Jpmorgan Chase & Co 4.8company rating

    Palo Alto, CA jobs

    You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Payments Digital & Design Platform Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities Develops a product strategy and product vision that delivers value to customers and aligns with company goals Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Oversee day-to-day product management such as requirements gathering and definition, project management, product delivery, client experience and communication, as well as prioritize, negotiate, and remove obstacles to achieve business results. Manage client and competitor market research, develop product innovation roadmaps, and address fundamental trials of product commoditization to create an advanced set of solutions. Lead all aspects of program life cycle management including market demands, technology trends, and the competitive field. Partner with broad range of stakeholders across Structuring, Sales, QR, UX, Marketing, Legal and Technology to deliver business results through strategic capability builds; Analyze industry trends and the competitor landscape to deliver better products. Demonstrates a hands-on approach, willing to dive into details and collaborate closely with cross-functional teams Navigates and thrives in ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction Required qualifications, capabilities, and skills 8+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Demonstrable experience in building scalable platform services Ability to work under pressure, manage deadlines and/or unexpected changes in expectations or requirements; Having an aptitude for translating complex business needs into technical requirements and ability to pick up new domains of knowledge and quickly become an expert Understanding and experience of working within an agile framework - scrums, sprint planning, backlog refinement Demonstrable experience of client centric design practices Consistently demonstrates clear and concise written and verbal communication Preferred qualifications, capabilities, and skills Masters and 5 years of experience in product management Demonstrated prior experience working in a highly matrixed, complex organization FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
    $137k-181k yearly est. Auto-Apply 60d+ ago
  • Digital Payments Product Manager, Coconut Grove, Miami, FL

    Banco Santander Brazil 4.4company rating

    New York, NY jobs

    Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Digital Payments Product Manager will be a Digital Payments subject matter expert and manage the development of the structure around new products and features based on multiple client's input. YOU will develop, own & execute on enterprise & retail digital payments banking strategy, product vision, features and designs. You will: * Manage our digital payments strategy with detailed business requirements. * Manage the interaction with technology partners and/or vendors on the delivery of optimized member-centered intuitive payments offerings through our Platform. * Collaborate with, and manage internal relationships with leadership, marketing, customer experience, development, and implementation teams to manage backlog and release planning, define product roadmap, incorporate market direction and sort through diverse requirements. * Improve customer satisfaction and loyalty, through a deep understanding of their needs, delivering best in class market solutions, which will be a key differentiator in the digital channels of the Bank with other market competitors. * Conducts channel/product gap analysis, competitive research and industry evaluations to extract actionable insights to inform the digital strategy and determine the long-term digital backlog. * Analyze client needs and market research in order to decide which are the priorities to be targeted and provide an adequate response to the client segments being addressed. * Leads business case development, writing, and delivery as well as ROI-projections. * Plans, manages and facilitates all phases of the Digital life cycle, from inception through introduction into the marketplace. * Manages multiple, concurrent agile teams to define and execute the release plan on time and on budget. Roll-out business- critical change in short timescales whilst also adapting for other global and local programs running in parallel impacting the same audience. * Interfaces with QA and/or internal UAT resources to ensure requirements are met and approve finished product releases before it goes to the client. * Sets the direction and reviews product documentation for the digital banking solution suite * Tracks product and feature use to analyze and understand implications for product enhancements * Develops tools and processes to gather feedback to shape and build future products * Supports Sales and Marketing in promoting the products and ensuring revenue, business value, and client adoption goals are met * Define business and operational KPIs for owned products; develop targets and manage forecasting for each Defined KPI; partner with Analytic teams on deep dives for anomalies in trends, to define root cause and action plans. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in engineering, Data & Analytics, or Technology-related fields - Required 7+ Years Related experience in product development and/or line experience working with products. Required 2+ Years Management Experience - Required * Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms. * Experience in developing digital product backlog and roadmaps with aggressive product delivery cycles. * Background in Consumer payments with strong understanding of ACH, Wires, Zelle, Cross-border payments, Real time payments, Debit cards is preferred. * Familiarity with regulatory compliance and risk management in the financial industry. * Must be an exceptional collaborator, able to build and leverage relationships at all levels of the organization. * Strong technology capabilities - must be able to manage major technology products end-to-end and develop key solutions for scalability. * Strong track record on product delivery and team leadership, managing complex and concurrent programs in dynamic organizations. * Knowledgeable about the external environment including Main banking competitors, Regulatory environment, Global Economy, Latest innovations and technologies. * Strong track record of Agile change leadership from inception through to execution and embedding, including establishing the vision and mandate. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $93,750.00 USD Maximum: $160,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.
    $93.8k-160k yearly Auto-Apply 28d ago
  • Manager, Digital Products, Coconut Grove, Miami, FL

    Banco Santander Brazil 4.4company rating

    New York, NY jobs

    Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Manager, Digital Products aids in the execution of digital banking programs and utilizes a user-centric mindset and is key contributor in driving optimal digital banking experiences. The incumbent leads the execution activities of cross-functional teams involving various business partners in the development and deployment of new products, product enhancements, and process improvements. * Responsible for the strategic development and execution of the digital banking projects/programs. * Drives digital products towards a meaningful balance between user needs, business objectives and technical feasibility. * Provides direction on the development, testing, and refinement of UX prototypes in an agile environment. * Refines requirements and makes them visible in the backlog. * Keeps the backlog prioritized according to importance and clearly communicate the requirements to the team and work with individual team members as needed to explain requirements. * Facilitates solutions across the organization; working with legal, risk, operations, UX and technology teams to prioritize, deliver solutions that align with the corporate strategy. * Performs User Acceptance Testing. * Ensures what is delivered meets the original goals and KPIs. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Bachelor's Degree or equivalent work experience: Technology-related field. - Required. * 5+ Years Project Execution experience. - Required. * 5+ Years Experience working within a cross-functional team using Agile/Scrum. - Required. * Excellent relationship building skills. * Excellent communication skills. * Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment. * Organized, controlled, engaged, polished meeting management. * Ability to be decisive. * Proficient Microsoft Office software applications Word, Excel, PowerPoint. * Experience with Agile tactics and tools. Certifications: * No Certifications listed for this job. It Would Be Nice For You To Have: * Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. * Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $90,000.00 USD Maximum: $155,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.
    $90k-155k yearly Auto-Apply 20d ago
  • Digital Product Risk and Control Manager - Executive Director

    Jpmorgan Chase & Co 4.8company rating

    Chicago, IL jobs

    JobID: 210686695 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $175,750.00-$260,000.00; Chicago,IL $156,750.00-$245,000.00 As a Digital Risk and Control Manager - Coverage Lead, you will drive risk management and control oversight for digital products. You will support Product Managers in transforming digital experiences, advising on operational risks, and enabling teams to deliver innovative products powered by traditional AI, generative AI, and agentic AI capabilities. Your leadership will ensure superior customer outcomes while maintaining a robust controls environment that safeguards the firm's safety, stability, and resilience. Key Responsibilities * Oversee risks and controls as part of the first line of defense, identifying weaknesses, recommending improvements, and educating the business on risk posture across the digital product ecosystem-including initiatives leveraging traditional AI, generative AI, and agentic AI. * Develop and execute strategies across control frameworks, designing effective end-to-end control solutions for technology builds in collaboration with stakeholders. * Foster a culture of partnership, collaboration, and transparency with product teams and other functions, serving as a subject matter expert and escalation point for control obligations. * Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), embedding controls into the product development lifecycle to reduce financial loss, regulatory exposure, and reputational risk. * Lead and motivate a team to minimize financial loss, regulatory exposure, and reputational risk, while providing feedback and training on risk concepts to support innovative digital experiences. * Identify, quantify, communicate, and manage business risks, providing resolution recommendations and pinpointing root causes and key themes. * Collaborate with Product teams to develop creative risk management solutions that enhance customer experience and ensure effective, sustainable controls. * Advise and educate partners on risk identification and control design to deliver innovative experiences within risk appetite, especially for products utilizing advanced AI capabilities. Required Qualifications, Capabilities and Skills * 15+ years of risk & controls management or relatable experience, supporting the development of digital products (emphasis on Traditional AI, Generative AI, and Agentic AI) with a strong ability to evaluate adequacy of business risk and control environment. * Exceptional leadership, organizational, problem solving, and analytical skills; solid critical thinking and analysis in technical scenarios; attention to detail and ability to synthesize large amounts of data and formulate creative and innovative solutions to complex problems. * Ability to think from first principles, take innovative approaches to address user needs, and work effectively in highly agile environments, delivering value amidst uncertainty and continuous change. * Strong presentation skills, including generating presentations and effectively communicating to senior management. * Experience working in financial services or a highly regulated industry. * Comfortable working with modern collaboration tools like Jira, Confluence, Teams, etc. * Able to work autonomously to affect change-flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result in a fast-paced, results-driven environment. Preferred Qualifications, Capabilities and Skills * Experience working with Investment Banking (Capital Markets, M&A/Advisory/Sponsor) and/or Financial Commercial Lending products strongly preferred. * Experience and familiarity with the Product Operating Model and Product Development Lifecycle. * Experience leading and developing teams to achieve organizational goals. * Experience working in a matrix management model across globally diverse, virtual teams to deliver strategic initiatives and commitments, ideally leveraging product and Agile principles. * Exceptional networking, interpersonal, collaboration, openness, and relationship-building skills.
    $175.8k-260k yearly Auto-Apply 23d ago
  • Product Manager - Commercial Digital Products

    Alpine Bank (Co 4.4company rating

    Grand Junction, CO jobs

    General Purpose The Product Manager of Commercial Digital Products manages Alpine Bank's suite of business and commercial online and mobile banking platforms. Position is based in Grand Junction, CO. Essential Duties/Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Regular and Reliable attendance is required as an essential function of this position. * Responsible for the maintenance, efficiency, and continued growth of our existing digital products and services; including but not limited to business online and mobile banking, commercial online and mobile banking, and our positive pay suite of products. * Creates efficiencies, and continually researches and implements new services. * Works closely and collaboratively with management, other product managers, branch locations, and various other internal departments to initiate and develop outstanding commercial digital services. * Researches, analyzes, and understands the products that the Bank's competitors are offering and communicates these findings to management and other stakeholders. * Trains internal banking staff on the systems to enable them to better meet and exceed customer expectations. * Spearheads upgrades and enhancements to the Bank's business and commercial online and mobile banking platforms and coordinates system changes to other areas within the bank. * Advises on updates to product agreements, risk assessments and policies while working closely as a team player with other bank stakeholders, including but not limited to internal audit. * Participates in projects as directed. * Performs other duties as assigned. Employees are held accountable for all duties of this job. Job Qualifications Knowledge, Skills, and Ability: * Displays excellent written and verbal communication skills. * Ability to share technical expertise with team members and subordinates. * Strong understanding of digital banking systems, information technology systems and software with a high proficiency in the use of Adobe, Microsoft Excel, Microsoft Word and Microsoft PowerPoint. * Self-motivated, works well under pressure and meets deadlines. * Skill in obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision. * Understanding how to identify problems and willingness to make recommendations to address them. * Ability to deal with frequent change, delays, or unexpected events. * Skill in understanding customer needs and delivering unsurpassed customer service. * Detail oriented with exceptional organizational skills. * Ability to work independently with a minimum of supervision. Education or Formal Training: * Minimum of High School Diploma or General Education Diploma (GED) equivalent required. * A Bachelor's Degree with focus in Technology, Design, Entrepreneurship, Analytics, Marketing, Business, or similar field is preferred. * CTP, AAP, AIPMM or related field certification a plus. * Possession of, or ability to obtain, a valid State of Colorado Drivers' License, required. Experience: * A minimum of two to three (2-3) years working in the Financial Services industry is preferred. * A minimum of one (1) year working in the Digital Banking environment or similar is preferred. * A minimum of at least Two (2) years of product management or equivalent demonstrated through one or a combination of the following: work experience, training, education is preferred. Working Conditions Working Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Occasional travel to conferences, meetings and branch locations, evening and weekend work should be anticipated. Physical Activities: These are representative of those which must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 25 lbs. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Starting Rate of Pay is between $22.00 and $27.00 per hour, depending on experience. Position is anticipated to close on December 31, 2025 or until filled. For an overview of our employee benefits please visit: Alpine Bank Careers Page
    $22-27 hourly 24d ago
  • Digital Channels & Connectivity Digital Strategy Product Manager - Vice President

    Jpmorgan Chase & Co 4.8company rating

    Chicago, IL jobs

    You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in JP Morgan Access, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities Develops a product strategy and product vision that delivers value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Spearheads high-impact initiatives and projects to address complex challenges identified by senior leadership at J.P. Morgan Access, driving transformative solutions Expertly gathers, synthesizes, and analyzes project data, delivering insightful and actionable findings that inform strategic decision-making Crafts compelling strategic presentations tailored for both internal stakeholders and external audiences, effectively communicating key insights and recommendations Proactively monitors industry trends, producing insightful reports and analyses that inform and influence strategic direction, shared with the broader team and senior executives Leads the preparation of executive governance materials, ensuring comprehensive and strategic alignment across the team, and facilitating informed decision-making at the highest levels Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area 2+ years of experience from a premier management consulting firm, a payments firm (e.g., in strategy) - Driving problem solving Ability to work and think independently and strong initiative Outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written) Excellent and efficient skills using PowerPoint and MS Excel tools Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization
    $101k-132k yearly est. Auto-Apply 60d+ ago
  • Assistant Manager, US Product Analytics & Optimization

    Western Union Co 4.5company rating

    Product owner job at Western Union

    Assistant Manager, US Product Analytics & Optimization - NYC, New York (Hybrid) Are you customer-obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join our Product Strategy Team at Western Union. Western Union powers your pursuit. We are seeking an Assistant Manager to drive product analytics, production quality management, and experience optimization for our US digital experience. In this role, you will help identify, surface, and resolve critical issues across the customer journey to ensure stability, improve funnel performance, and improve the experience for our customers. You will collaborate closely with regional product leadership and cross-functional teams to deliver seamless, reliable, and world-class customer experience. Role Responsibilities * Assist with successfully developing product strategy, manage product offerings including value proposition, features, functionality, pricing and distribution for the core domestic business, C2C money transfers across all channels (retail, phone, web). * Perform thorough production testing across the US experience to proactively identify and surface issues. * Report, prioritize, and support resolution of critical issues, working closely with engineering and operations teams. * Monitor error spikes in production, coordinate timely fixes, and safeguard customer experience stability. * Drive improvements to the customer experience (from inception through execution) based on analytics and testing, not only fixing the root cause of the problem, but taking the customer experience to the next level. * Track funnel metrics to measure stability, identify conversion issues, and recommend improvements. * Partner with the US Regional Product Lead to generate funnel analytics and insights that guide prioritization and optimization efforts. Role Requirements * Bachelor's degree in Business, Marketing, Communications, or similar discipline. * 3+ years of experience in product management, quality assurance, or related discipline, with a focus on digital products. * Proven ability to test, identify, and resolve issues in live production environments. * Strong analytical skills with experience in funnel analysis and performance tracking. * Comfortable working cross-functionally with engineering, operations, and product leadership. * Excellent problem-solving, communication, and organizational skills. * Ability to balance proactive issue detection with long-term platform and product stability goals. We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at ********************************** Salary The base salary range is $81,900.00 - 109,200.00 USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (*************************************************** Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your US specific benefits include: * Flexible Time off * Medical, Dental and Life Insurance * Parental Leave * Global Adoption Assistance * 401K plan Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-RM1 Estimated Job Posting End Date: 12-31-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
    $81.9k-109.2k yearly Auto-Apply 9d ago

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