Westfield Bank jobs - 73 jobs

Are you passionate about shaping the future of digital experiences? The Director of the Digital Product Management Office leads the vision, strategy, and execution that bring our digital products to life. Working within the Scaled Agile Framework (SAFe), this leader connects business strategy to technology execution - turning ideas into outcomes that matter. You'll champion experiences that delight customers, agents, and employees, while advancing how our existing technologies and emerging technologies like Generative AI (GenAI) drive innovation and efficiency. In this role, you'll guide a talented team of product managers, product owners, and UX professionals, cultivating a culture of creativity, accountability, and continuous improvement. Your leadership will shape the digital future of our business - and the experience of everyone who engages with it. Job Responsibilities Strategic Leadership & Portfolio Alignment Define and champion the vision and strategy for the Digital Product Management Office, ensuring alignment with enterprise goals and business strategy. Drive the enterprise roadmap for digital experiences, embedding GenAI capabilities and modern design practices. Program & Execution Oversight Lead Program Increment (PI) Planning, ensuring strategic objectives translate into actionable deliverables across Agile Release Trains (ARTs). Partner with Business Owners, Product Owners, and ART leaders to achieve cohesive execution and outcome delivery. Govern and monitor product portfolio health, ensuring compliance with regulatory, financial, and operational standards. Experience & Innovation Provide executive leadership for the User Experience (UX) function, embedding design thinking and human-centered design into product delivery. Champion innovation by introducing GenAI and other advanced technologies into digital experiences and business processes. Continuously scan industry and insurance market trends to inform strategy and competitive positioning. Performance Management Establish and track OKRs, KPIs, and value realization metrics across product portfolios to ensure measurable impact. Ensure digital adoption, customer/agent satisfaction, and employee experience outcomes improve year over year. Report outcomes and insights to senior executives, influencing enterprise strategy and funding decisions. People & Culture Leadership Lead, mentor, and inspire product managers, product owners, and UX professionals. Build a diverse, inclusive, and high-performing product management culture and discipline grounded in accountability and innovation. Job Qualifications 8+ years of experience in product management, with at least 3+ years in a leadership role within a SAFe or Agile enterprise. Proven success in managing enterprise-scale digital products, platforms, or transformation initiatives. Deep understanding of SAFe principles, Lean Portfolio Management, and Agile Release Trains. Strong business acumen with demonstrated ability to translate strategy into execution. Exceptional communication, stakeholder engagement, and change leadership skills. Preferred: SAFe PMPO or SPC certification. Experience in regulated industries such as insurance, financial services, or healthcare. Familiarity with enterprise tools (e.g., Jira Align, Aha!, Azure DevOps). Location Hybrid - defined as working three or more days per week in the office Behavioral Competencies Collaborates Communicates Effectively Customer Focus Decision Quality Nimble Learning Builds Effective Team Business Insight Develops Talent Directs Work Ensures Accountability Manages Complexity Technical Skills IT Product Management Market Research Agile Project Management Product Development Lifecycle Product Roadmap Product Strategy Software Development Cloud Computing API Development Quality Assurance Data Management and Integration Software Proficiency This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Guest Attendant - General Store Seasonal $15.50 per/hour 21-24 hours/week (8:00A-4:00P) 3-day work week (Tuesday, Wednesday, Thursday) The Guest Attendant plays a key role in delivering an exceptional retail experience within the General Store. This position is responsible for providing warm, attentive customer service, maintaining a clean and organized environment, and supporting daily retail operations. The ideal candidate is friendly, reliable, detail oriented, and committed to creating a positive guest experience. Job Responsibilities Greet guests promptly and warmly upon entry. Assist customers in selecting merchandise, recommending items based on their needs, preferences, and upcoming occasions. Support guests in finding gifts or curated product combinations. Accurately process transactions using the POS system. Handle returns, exchanges, and gift card purchases in accordance with policy. Maintain a clean, organized, and visually appealing retail space. Restock shelves, racks, and displays to maintain inventory availability throughout the day. Assist with merchandising updates, signage placement, and product rotation. Monitor inventory levels and communicate replenishment needs to store leadership. Ensure counters and display areas remain neat and guest ready. Job Qualifications 0 - 2 years of experience in customer service and cash handling. Possession of a valid driver's license and a driving record that conforms to company standards. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Technical Skills Cash Handling Inventory Management Point of Sale Systems Customer Service This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

In Personal Lines, your work contributes to something bigger. You are part of a team that values your voice, champions your growth, and provides room to work in ways that drive success. Guided by a clear strategy and strong partnerships, your work makes a meaningful difference for agents, our customers, and each other. Rooted in Westfield's culture of trust, collaboration, and doing what's right, you are empowered to bring ideas forward and help shape what comes next. Job Summary The Personal Lines Market Underwriter, working under close supervision, is responsible for reviewing and analyzing insurance applications, generating profitable growth, and serving as the primary Personal Lines contact for an assigned group of agencies. The role pursues leads for new business pipeline, proactively engages and builds relationships with agencies in an assigned territory, reviews and approves new business within assigned authority level, analyzes books of business for assigned agencies and provides excellent customer service to agency partners. Job Responsibilities Generates profitable growth and makes sound underwriting decisions for assigned agencies within clearly established guidelines. Ensures that policies are written in compliance with state and federal regulations regarding insurance policies. Serves as the primary contact for assigned agencies and serves as representative on cross-functional teams. Works closely with agents and brokers to ensure that policies are written correctly and in accordance with company guidelines, provides guidance on policy language, endorsements, and modifications to coverage. Works with other underwriters and managers to develop underwriting acumen, industry knowledge and overall understanding of Westfield business operations. Reviews insurance applications submitted by agents to determine whether the applicant meets the company's underwriting guidelines and assesses the risks associated with insuring them. Evaluates large losses and refers to the Leader for approval, performs future status evaluations and documents for appropriate action, sets up and issues non-renewals, cancellations, and direct notices. Uses various data sources to determine appropriate premiums and coverage levels, such as loss history, driving records, and risk exposures. Identifies and completes required analysis to develop, deliver, and monitor agency business plans for key agencies. Identifies potential risks associated with insuring an individual or property and recommends ways to mitigate those risks, such as adding endorsements or modifying policy language. Provides excellent customer service to agents, answers questions, and resolves issues. Develops and maintains relationships with agents and brokers to promote the company's products and services. Coordinates with assigned agencies as needed, evaluates and prepares relevant information while ensuring proper procedures and processes are followed. Understands and applies the company's agency compensation philosophy including commissions, ACCP/supplemental compensation, and custom compensation options. Stays up to date on industry trends, market conditions, and competitor intelligence to identify areas for growth or where the company may need to adjust its underwriting practices. Travels occasionally in order to support essential functions of the role. This may involve traveling on short notice or other daily driving duties as assigned. Job Qualifications 3+ years of experience in Personal Lines Underwriting. Bachelor's degree in Business Administration, Risk Management, Finance, Economics, or a related field and /or commensurate experience. Location Hybrid - defined as working three or more days per week in the office Licenses and Certifications Working towards or possess a CPCU, AU, CIC, API, and/or AINS designation. Behavioral Competencies Collaborates Communicates Effectively Customer Focus Decision Quality Nimble Learning Technical Skills Personal Lines Underwriting Property and Casualty Insurance Insurance Industry Knowledge Insurance Underwriting Agency Management Data Analysis and Reporting Customer Service Management Risk Management Personal Lines Strategy Knowledge Of State Specific Underwriting Statues This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Seasonal Golf Course Grounds Technician, working under direct supervision, is responsible to complete assigned maintenance and care of grounds and golf courses by operating a range of equipment and tools, including but not limited to mowers, utility vehicles, tractors, string-line trimmers, blowers, sweepers, and specialized grounds equipment. The role also performs general landscaping duties including mowing, raking leaves, planting flowers and pond maintenance and irrigation system monitoring and responds timely and professionally to customer requests and complies with all safety practices and procedures. Starting salary of $14.00 - $16.00 an hour based on experience and availability. Job Responsibilities Performs daily course setup tasks such as changing cups, raking bunkers, blowing debris, mowing, string trimming, landscaping, watering, tee service, and other golf course tasks as directed. Maintains the Company's high standards of quality, production, cooperation, and service for employees, guests, and customers. Adheres to all OSHA and Company safety/training/certification standards within the specified timeframes. Job Qualifications 0-2 years of experience in landscaping, golf course industry, or a related field. Possession of a valid driver's license and a driving record that conforms to company standards. Availability to work a variable schedule including weekends, holidays, and before or after normal business hours (7:00 am - 3:30 pm). Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Technical Skills Grounds Maintenance Customer Service Environmental Practices Equipment Operation Landscaping and Horticulture Preventive Maintenance Repair Facility Maintenance Regulatory Compliance This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Communications Intern, working under direct supervision, will support the development and execution of strategic internal and marketing communications, as well as event initiatives for Westfield's Standard Lines business segments. Working alongside experienced communications professionals, this role offers hands-on experience in communication strategy, content creation, campaign execution, and change management communication that connects business strategy to employee, agent, and customer engagement. This internship provides an opportunity to gain hands-on exposure to how communications shape perception, support business priorities, and reinforce the company's brand voice across internal and external audiences. Throughout the summer, the internship also provides broad exposure and interaction with professionals across the organization giving you a comprehensive view of the company and the property and casualty insurance industry. Job Responsibilities Collaborate with communications and event professionals to create internal and external materials, including articles, newsletters, digital updates, and event messaging. Support event planning and execution, including logistics coordination, pre- and post-event communications, and audience engagement deliverables. Contribute to research, content development, and presentation materials for leadership communications and strategic initiatives. Partner with team members to align communications with marketing campaigns, brand standards, and business priorities. Assist in monitoring communications metrics and feedback to support continuous improvement and data-informed storytelling. Participate in training programs, workshops, and on-the-job learning opportunities to enhance knowledge and skills related to communications and the insurance industry. Engage in summer internship program events, including Lunch and Learns. Complete assigned tasks and projects efficiently and effectively, following instructions and guidance from supervisors or mentors. Collaborate with colleagues, supervisors, and other stakeholders to communicate progress, share ideas, and actively participate in team meetings or discussions. Work on cross-functional projects that provide opportunities to collaborate with other interns and associates across departments, demonstrating problem-solving skills and a proactive approach to finding solutions. Demonstrate professionalism, punctuality, and a strong work ethic by being reliable, responsible, and maintaining a positive attitude toward assigned responsibilities. Maintain accurate records, document progress, and prepare reports or presentations as required by the internship program or supervisors. Attend business unit meetings as assigned and contribute to team presentations. Seek feedback from supervisors or mentors, apply learning to enhance performance, and actively pursue opportunities for personal and professional growth. Job Qualifications High School Diploma or General Education Diploma (GED) and/or commensurate experience. Either actively enrolled in an academic institution in pursuit of a degree in Communications, Public Relations, or Marketing or is a recent college graduate, typically having attained a degree within the past 12 months. Location Hybrid defined as three or more days per week in the office Behavioral Competencies Collaborates Communicates Effectively Customer Focus Decision Quality Nimble Learning Technical Skills Time Management Data Entry Data Analysis and Reporting Information Systems Business Analysis Problem Solving Continuous Learning This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Hospitality Operations Supervisor supervises the Hospitality Operations team and is responsible for providing day to day supervision for the assigned Corporate Hospitality operation location (e.g., Conference Center, Hotel, Country Club, and/or Corporate Dining). The role assists in leading and is responsible for staff performance pertaining to production of products and consistent quality of service as defined by standard operating procedures and experience maps. The role manages the customer experience and addresses their questions and/or concerns and collaborates with and supports leaders in other Hospitality locations. Job Responsibilities Manages day-to-day operations of the assigned Corporate Hospitality operation location including the Conference Center, Hotel, Country Club, and/or Corporate Dining. Serves as Manager on Duty for assigned shifts. Ensures exceptional guest experiences by closely monitoring service levels, addressing guest feedback and concerns promptly, and taking proactive measures to exceed expectations. Oversees and guides a team of hospitality staff, including food and beverage personnel, hotel personnel, and other operational roles, ensuring adherence to Hospitality standards, policies, and procedures. Schedules staff based on anticipated operational needs, labor budget guidelines and monitoring of actual labor hour costs and controls. Plans and allocates resources effectively to meet operational needs, ensuring appropriate staffing levels, efficient shift scheduling, and seamless coordination between various departments. Assists in managing inventory levels, including food, beverage, and other operational supplies, to avoid shortages and wastage while maintaining cost controls. Contributes to development and management of annual hospitality operations budgets, analyzing financial reports to identify opportunities for cost savings and revenue growth. Collaborates effectively with other departments and hospitality leaders to ensure smooth interdepartmental coordination and cooperation and drive the overall performance of the business unit. Complies with all OSHA and company safety/training/certification standards within required time frames and monitors safety conditions for employees and guests. Owns accountability for talent management and navigation of employee related issues that impact morale and work environment to ensure a high performing team including hiring and selection, succession planning, performance and compensation management, and employee development and career coaching as required. Manages priorities and workload distribution and removes barriers that impede progress. Job Qualifications 3-5 years of experience in Hospitality Operations, or a related field. Bachelor's degree in Hospitality Management or a related field and/or commensurate experience. Behavioral Competencies Collaborates Communicates Effectively Customer Focus Decision Quality Nimble Learning Builds effective Teams Business Insight Develops Talent Directs Work Ensures Accountability Manages Complexity Technical Skills Facility Management Pool and Lifeguard Operations Event Planning Customer Service Inventory Management Team Management Strategic Planning Stakeholder Management Reporting and Analysis Safety and Compliance This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

In Personal Lines, your work contributes to something bigger. You are part of a team that values your voice, champions your growth, and provides room to work in ways that drive success. Guided by a clear strategy and strong partnerships, your work makes a meaningful difference for agents, our customers, and each other. Rooted in Westfield's culture of trust, collaboration, and doing what's right, you are empowered to bring ideas forward and help shape what comes next. Job Summary The Personal Lines Trainee, working under direct supervision, is responsible to acquire knowledge, experience, skills, and business acumen in the assigned area such as Claims, Surety, IT, etc. The role completes educational, work, and relationship building experiences and participates and engages in all assignments/experiences, soliciting feedback regarding performance, and closing gaps in his/her knowledge, skills, and business acumen. In addition, the role also establishes a strong foundation by building relationships and identifying resources that will help them in their career. Job Responsibilities Works to acquire the knowledge, experience, skills, and business acumen in the assigned area, which helps in the trainee's development towards the goal of becoming a professional in the respective department. Assists leader, team, or business unit with work assigned to them. This often includes, but is not limited to, project work and coverage of day-to-day activities. Develops business acumen through interactions and shadowing with other professionals. Attends business unit meetings, executes research, and creates and delivers presentations as assigned. Prepares for and engages in one-on-one, on-line, and on-the-job learning/educational assignments/ experiences. Develops operating knowledge of Company standardized hardware, software programs, third-party software, and processing procedures. Works toward developing an understanding of key concepts and appropriate business skill application through learning programs, structured on the job experiences, and active participation and engagement in all team building, observation and practice activities. Solicits reinforcing and constructive feedback from leader, peer coaches and others in the organization and incorporates feedback into development. Identifies resources, best practices, and external networking opportunities to monitor pertinent industry activity and trends. Maintains awareness, understanding, and compliance with internal policies and procedures, laws, and regulations appropriate for this position. Job Qualifications High School Diploma or General Education Diploma (GED) and/or commensurate experience. Associate's or Bachelor's degree is preferred. Location Hybrid - defined as working three or more days per week in the office Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Technical Skills Business Analysis Data Management Data Entry Insurance Operations Insurance Policies Insurance Industry Knowledge Information Systems Data Analysis and Reporting This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Golf Attendant is responsible for performing duties related to company's Country Club Golf Operations. The role assists agents, employees, members and guests with their golf experience and handles various tasks throughout the Locker Room and Club. Job Responsibilities Organizes guest and members' lockers, stocks amenities, and provides shoe care. Greets members, employees, agents and guests and provides immediate attention as necessary in accordance with the Hospitality standards. Achieves the high standard of quality, production, cooperation, and service set by Company for our employees, guests and customers. Complies with all OSHA and company's safety/training/certification standards within required timeframes. Consistently reports to work on time and completes shifts, as scheduled. Performs regular operations of golf carts and/or other maintenance vehicles in order to accomplish other essential functions outlined above. Job Qualifications 0 - 2 years of experience in Golf Course Management or a related field. High School Diploma or General Education Diploma (GED) and/or commensurate experience. Possession of a valid driver's license and a driving record that conforms to company standards. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Lifeguard, under general supervision, is responsible to ensure safety, cleanliness, and excellent service to members and guests and deliver exceptional customer service, ensuring satisfaction of members and guests. The role ensures the safety of patrons at the company's Country Club pool by actively preventing and responding to emergencies. The role also provides immediate attention to all members and guests, adhering to the Hospitality Operations Department Universal Standards. Job Responsibilities Ensures safety, cleanliness, and excellent service to members and guests and delivers exceptional customer service, ensuring satisfaction of members and guests. Ensures the safety of patrons at the company's Country Club pool by actively preventing and responding to emergencies. Monitors and maintains the check-in process for members and guests at the facilities. Provides immediate attention to all members and guests, adhering to the Hospitality Operations Department Universal Standards. Demonstrates a duty of care to guests and team members by following the company's safety guidelines and informing others of policies and procedures. Provides emergency care and treatment as required until the arrival of emergency medical services. Communicates procedures, rules, and standards accurately and effectively to patrons and other employees and ensures effective communication in emergency situations. Provides a clean, well-maintained, and safe aquatic environment in compliance with club and public health department standards. Checks pool water to ensure the safety of guests and applies appropriate chemicals as necessary. Opens and prepares the pool at the beginning of the day and closes and secures the pool at the end of the day. Job Qualifications 0 - 2 years of experience as a Lifeguard or in a related field. High School Diploma or General Education Diploma (GED) and/or commensurate experience. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Technical Skills Equipment Handling Emergency Action Plan Surveillance and Observation First Aid Safety and Security Systems AED Operation Water Safety and Rescue Techniques Water Testing and Pool Maintenance This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Bartender is responsible for providing guests with beer, wine, cocktails and other beverage services at the organization's catering locations. The role sustains a high level of customer service through demonstration of working bartender knowledge and courteous and professional customer interaction. The role creates and serves a wide range of beverages to customers in a prompt, friendly, and professional manner and is responsible for preparing cocktails, pouring and serving drinks, handling cash transactions, and ensuring a pleasant and enjoyable bar experience for customers. Job Responsibilities Prepares and serves a variety of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and mixed drinks, according to standard recipes and customer preferences. Greets customers, takes drink orders, and provides friendly, prompt, and attentive service. Engages with customers, answers their questions, and makes recommendations based on their preferences. Handles cash and processes customer payments accurately. Maintains an organized cash register and ensures proper documentation of transactions. Displays a thorough understanding of different types of alcoholic and non-alcoholic beverages, their ingredients, and appropriate serving techniques. Stays updated with current beverage trends and new products. Adheres to local and state alcohol service regulations. Monitors customer alcohol consumption and intervenes when necessary to prevent overconsumption or underage drinking. Follows health and safety guidelines, including proper handling of glassware, adherence to food safety practices, and maintaining cleanliness of the bar area. Reports any maintenance or safety issues to management. Sustains a high level of customer service through friendly interaction and conversations with guests. Collaborates with other hospitality team members as needed to ensure a high level of customer service is provided. Makes recommendations on beverage selections based on knowledge of menu and products. Communicates with the Culinary team regarding the menu and special request items. Understands how each Hospitality location operates and ensures thorough knowledge of event specifics. Maintains quality and function of equipment and storage spaces by following correct operating and cleaning procedures. Job Qualifications 0-2 years of experience in Bartending or a related field. High School Diploma or General Education Diploma (GED) and/or commensurate experience. Must be 21 years of age or older due to the serving of alcoholic beverages. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Technical Skills Mixology Responsible Alcohol Service Bar Setup and Maintenance Cash Handling Knowledge of Bar Equipment and Tools Inventory Management Drink Presentation Glassware Selection and Usage Beverage Knowledge Customer Service This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Join Westfield's Risk Control team and gain hands-on experience in helping businesses identify and mitigate risks. This internship offers exposure to commercial insurance operations and real-world risk assessment practices. Under direct supervision, you will support day-to-day operations, assist with projects, and participate in training programs designed to enhance your professional skills. Job Responsibilities Assist Risk Control Consultants with data analysis, research, and reporting related to commercial risk exposures. Participate in client site visits to observe risk assessments and learn best practices for loss prevention. Support administrative tasks and maintain accurate records for projects and departmental initiatives. Collaborate with team members and other interns on cross-functional projects. Attend training sessions, workshops, and networking events as part of the internship program. Prepare presentations and reports summarizing findings and recommendations. For field roles: Travel up to 25% to client locations for risk control activities. Job Qualifications High School Diploma or General Education Diploma (GED) and/or commensurate experience. Either actively enrolled in an academic institution in pursuit of a degree in Risk Management, Insurance, Safety Science, Engineering, Business, or related field or is a recent college graduate, typically having attained a degree within the past 12 months. Strong analytical, communication, and problem-solving skills. Proficiency in Microsoft Excel; familiarity with data visualization tools (e.g., Power BI) preferred. For field roles, only: Valid driver's license and a driving record that conforms to company standards. Location Hybrid defined as three or more days per week in the office. Behavioral Competencies Customer focus Collaborates Communicates effectively Nimble learning Technical Skills Data Analysis and Reporting Information Systems Continuous Learning Data Entry Time Management Business Analysis Problem Solving This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Join our Security Engineering team as an intern and gain hands-on experience securing and supporting the technologies that protect Westfield's network, data, and users. You'll work alongside experienced engineers to help automate security processes, evaluate new tools, and support initiatives that improve visibility, detection, and response capabilities. What You'll Do • Assist in configuring, maintaining, and monitoring security tools and systems. • Support automation efforts to streamline security workflows. • Participate in testing and evaluation of emerging security technologies. • Help document processes, playbooks, and configurations. • Collaborate with other teams on projects that improve security posture. Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship. Job Responsibilities Assists the business unit in completing the tasks assigned to them, which often includes, but is not limited to, project work and covering the day-to-day operations of the business unit. Participates in training programs, workshops, and on-the-job learning opportunities to enhance knowledge and skills related to the field or industry of the internship. Participates in summer internship program events, including Lunch and Learns. Completes assigned tasks and projects efficiently and effectively, following instructions and guidelines provided by supervisors or mentors. Conducts research, gathers data, and analyzes information relevant to the internship focus or assigned projects. Takes responsibility for administrative and support tasks of the department. Collaborates with colleagues, supervisors, and other stakeholders to effectively communicate progress, challenges, and ideas, and actively participates in team meetings or discussions. Works on projects that provide opportunity to collaborate with other interns as well as associates in other departments, ranging from data analysis to mentors. Identifies and resolves issues or challenges that arise during the internship, demonstrating problem-solving skills and a proactive approach to finding solutions. Demonstrates professionalism, punctuality, and a strong work ethic by being reliable, responsible, and maintaining a positive attitude towards assigned responsibilities. Develops business skills in communication and shadowing other professionals. Maintaining accurate records, documenting progress, and preparing reports or presentations as required by the internship program or supervisors. Attends business unit meetings as assigned and creates and delivers presentations. Seeks feedback from supervisors or mentors, actively seeking opportunities for improvement, and applying learning to enhance performance throughout the internship. For field roles, only: Expected to drive/travel at least 25% of working time to perform essential functions. This may involve traveling on short notice or other daily driving duties as assigned. Job Qualifications High School Diploma or General Education Diploma (GED) and/or commensurate experience. Pursuing a degree in Cybersecurity (preferred), Information Security & Assurance (preferred), Computer Science, Network Administration, Information Technology, or a related field. Basic understanding of networking, security principles, and scripting (Python, PowerShell, etc.). Curiosity, attention to detail, and willingness to learn. Strong communication and problem-solving skills. For field roles, only: Valid driver's license and a driving record that conforms to company standards. Location Hybrid defined as three (3) or more days per week in the office. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Technical Skills Data Analysis and Reporting Information Systems Continuous Learning Data Entry Time Management Business Analysis Problem Solving This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Claims Specialist works on highly complex claim assignments requiring specialized knowledge. The role handles activities including, but not limited to, coverage analysis, liability and damage investigation, litigation, and expense management. The role also evaluates claims for reserve and settlement, executes settlement strategy, negotiates settlements proactively, attends arbitrations and ensures appropriate file documentation. Westfield Casualty Claims resolves third party liability claims involving injury, property damage, construction defect, personal & advertising injury, and environmental cleanup - both pre-suit and in litigation. Job Responsibilities Determines whether proper coverage exists for the type of claim assigned, investigates thoroughly to obtain relevant facts concerning coverage, liability, legal climate, potential exposure, and damages, and makes decisions on claim resolution. Determines the value of damage through physical inspections, uses appropriate tools, reviews policy coverages, inspects damages, determines cause and origin, investigates questionable circumstances, and considers subrogation and salvage possibilities. Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience. Completes appropriate reports so that the current status of the claim is clearly documented at all times. Assists claims professionals in the handling of large or complicated property losses. Participates in the coaching, development, training and education of claims professionals. Collaborates with property leadership team in the identification of property training needs. Assists in the design, development, and delivery of training to claims professionals. Provides outstanding customer service, works well with the insured and broker in the adjustment of mainstream risks, and claims. Collaborates in the defense and resolution of claims, reviews and analyzes contracts for risk transfer potential. Documents relevant events timely as case facts are developed, evaluates liability, damages, and exposure, negotiates timely settlements and refers claims exceeding authority to appropriate leader or complex claims specialist with recommendations. Provides general administrative, clerical and customer service assistance on the routine tasks to the Claims Adjustment team. Collaborates with internal and external business partners, large account customers, peers and other departments to make decisions that are in the best interest of the company. Remains current on industry topics, trends, processes, technology, best practices through research, industry events, networking, etc. Shares knowledge gained with others, drives new and updated policies, processes, and procedures. Supports and reports on the claims process improvement program, including the coordination and participation in best practice creation, monthly metric analysis etc. Supports catastrophe management efforts, organizes, deploys personnel, trains independent contractors, utilizes loss adjusting software and supports business partners by maintaining and enhancing relationships with customers and brokers. Travels as often as needed to cover assigned territory. This may involve traveling on short notice or other daily driving duties as assigned. Job Qualifications 6+ years of Claims Handling experience. Bachelor's Degree in Business or a related field and/or commensurate work experience. For field roles only: Valid driver's license and a driving record that conforms to company standards. Location Remote Licenses and Certifications Certified Professional Claims Management (CPCM) (preferred) Certified Claims Adjuster (CCA) (preferred) Chartered Property Casualty Underwriter (CPCU) (preferred) Behavioral Competencies Collaborates Communicates Effectively Customer Focus Decision Quality Nimble Learning Technical Skills Account Management Claims Investigations Claims Adjustment Claims Resolution Claims Settlement Financial Controls Auditing Claims Case Management Customer Relationship Management Business Process Improvement Auditing Data Analysis and Reporting This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Business Performance Senior Analyst works under limited supervision to understand the business unit data and analytic needs of moderate to high complexity. By gathering business requirements and utilizing qualitative and quantitative rigor they derive findings, identify impacts, and formulate ideas, options, and recommended actions to business questions and needs. The Business Performance Senior Analyst uses a collaborate approach with peers and internal business partners to support addressing key business needs. The Business Performance Senior Analyst applies a strong understanding of data, analytics, and the business landscape to derive data-driven recommendations and enhance current or develop new processes that optimally benefit the company. In partnership with the business stakeholders, the Business Performance Senior Analyst ensures development of work products delivers optimal business value, whether working independently or as part of a larger delivery team. Job Responsibilities Provides data-driven answers or solutions to business questions through assigned projects of moderate to high complexity. Utilizes knowledge of core insurance principles, business environment, and analytics for analysis and consumption of data. Analyze and derive findings, identify impacts, and formulate ideas, options, and recommended actions. Utilizes strong consultative and collaborative approach in working with internal business partners to anticipate and address needs; effectively translates business questions or needs into solution and associated requirements. Extract and transform data from various databases (on premises, cloud and snowflake) to perform moderate to complex analyses to come up with data driven solutions. Determines the final work product in partnership with stakeholders in the business units and other supporting units and manages the requirements of the work product to ensure optimal delivery of business value. Ensures delivery of products across various stages while ensuring business value is delivered in a timely fashion. Provides technical guidance, coaching and mentoring to less experienced analysts. Excellent communication skills (verbal, written and presentation) including story telling from data. Identifies the appropriate internal and external sources of data, ensuring quality for purpose of answering business questions. Identifies opportunities for improvement of processes and leads process improvement efforts. Creates and maintains accurate procedure documentation and reference materials. Job Qualifications 5+ years of experience in analytical positions with demonstrated ability to provide reporting and analytics on moderately complex projects/assignments. Bachelor's degree in statistics, mathematics, business/data analytics, actuarial sciences, finance or related field or commensurate data analysis or business intelligence experience. Location Remote Licenses and Certifications Certified Business Analysis Professional (CBAP) (Preferred) Data Analyst Certification (Preferred) Power BI Behavioral Competencies Collaborates Communicates Effectively Customer Focus Decision Quality Nimble Learning Technical Skills Business Intelligence (BI) Reporting Tools (e.g. Power BI) Business Requirement Gathering Data Analysis and Synthesis Programming Languages (e.g. Python, R) SQL Data Visualization Business Acumen Basic Statistics and Basic Machine Learning This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Claims Internship offers a unique and comprehensive experience in the world of insurance claims, providing you with both practical skills and a chance to make a meaningful contribution to our customers' lives and businesses. The posting will be used to fill multiple opportunities in various areas of the claims department, including but not limited to: Property, Auto, Claims Compliance, and the Special Investigation Unit. Immerse yourself in the day-to-day activities of a claims professional, gaining hands-on experience and transferable skills. Collaborate with various departments within claims to understand the full scope of our operations. Assist in real-world investigations, evaluations, and settlements of insurance claims, making a tangible impact on our customers lives. Work alongside fellow interns on an exciting summer-long project, fostering teamwork and creativity. Enjoy enriching activities such as intern outings and networking opportunities. Interact with our enterprise leadership team, gaining insights and building valuable connections. Job Responsibilities Assists the business unit in completing the tasks assigned to them, which often includes, but is not limited to, project work and covering the day-to-day operations of the business unit. Participates in training programs, workshops, and on-the-job learning opportunities to enhance knowledge and skills related to the field or industry of the internship. Participates in summer internship program events, including Lunch and Learns. Completes assigned tasks and projects efficiently and effectively, following instructions and guidelines provided by supervisors or mentors. Conducts research, gathers data, and analyzes information relevant to the internship focus or assigned projects. Takes responsibility for administrative and support tasks of the department. Collaborates with colleagues, supervisors, and other stakeholders to effectively communicate progress, challenges, and ideas, and actively participates in team meetings or discussions. Works on projects that provide opportunity to collaborate with other interns as well as associates in other departments, ranging from data analysis to mentors. Identifies and resolves issues or challenges that arise during the internship, demonstrating problem-solving skills and a proactive approach to finding solutions. Demonstrates professionalism, punctuality, and a strong work ethic by being reliable, responsible, and maintaining a positive attitude towards assigned responsibilities. Develops business skills in communication and shadowing other professionals. Maintaining accurate records, documenting progress, and preparing reports or presentations as required by the internship program or supervisors. Attends business unit meetings as assigned and creates and delivers presentations. Seeks feedback from supervisors or mentors, actively seeking opportunities for improvement, and applying learning to enhance performance throughout the internship. For field roles, only: Expected to drive/travel at least 25% of working time to perform essential functions. This may involve traveling on short notice or other daily driving duties as assigned. Job Qualifications High School Diploma or General Education Diploma (GED) and/or commensurate experience. Either actively enrolled in an academic institution in pursuit of a degree in a relevant course of study or is a recent college graduate, typically having attained a degree within the past 12 months. For field roles, only: Valid driver's license and a driving record that conforms to company standards. Location Hybrid defined as three or more days per week in the office. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Drivers License Technical Skills Data Analysis and Reporting Information Systems Continuous Learning Data Entry Time Management Business Analysis Problem Solving This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Westfield Insurance is seeking a skilled Email Marketing Manager to build, lead, and evolve our email marketing function. This role will be responsible for overseeing all aspects of email marketing, from segmentation and automation to campaign execution and performance analysis. The ideal candidate has hands-on expertise with HubSpot and Acoustic, strong strategic vision, and the ability to execute campaigns while managing the transition to a modern, automated email marketing function. The Email Marketing Manager will be both strategic and hands-on, ensuring campaigns are executed smoothly today while also designing the workflows, segmentation, and automation processes that will support our long-term business objectives. Job Responsibilities Evolve Westfield's existing email marketing function in Acoustic and spearhead the transition from Acoustic to HubSpot, including establishing scalable processes, creating segmented lists, developing automated workflows, and ensuring a smooth migration without disruption to current operations. Develop a future state vision, requirements, and partner with vendors to build a strategic roadmap for email marketing technology and automation. Collaborate closely with IT to manage integrations, ensure system compatibility, and support ongoing improvements to the email platform infrastructure. Build and manage end-to-end email marketing campaigns, including list creation, segmentation, content development, QA, deployment, and reporting. Streamline email marketing processes, ensuring best practices in compliance, deliverability, and efficiency. Build and optimize automated flows that support business objectives. Leverage customer data to provide consumer insights and refine automation strategies. Manage and optimize the email campaign calendar in alignment with Digital Marketing and Marketing Strategy Managers. Partner with external vendors to support eventual platform transition, template creation, and campaign execution. Oversee data integrations between the email platform and third-party tools. Track, analyze, and report on email performance metrics, with accountability for results and insights that inform future strategy. Use project management software (Wrike) to prioritize and align campaigns with business goals. Job Qualifications 5-7 years of experience leading successful email marketing campaigns and strategies. Demonstrated expertise in advanced email platforms; HubSpot and Acoustic strongly preferred. Proven experience in segmentation, A/B testing methodologies, personalization, and automation workflows. Strong analytical skills with experience tracking and reporting on funnel metrics. Ability to work independently while collaborating with cross-functional stakeholders. Excellent written communication, writing, and interpersonal skills. Strong organizational and project management skills. Proficiency with marketing automation technology and working knowledge of HTML. Familiarity with SEO/SEM and Google Analytics a plus. Experience in the insurance or financial services industry preferred. Bachelor's degree in Marketing, Communications, or a related field. Location Hybrid - defined as working three or more days per week in the office if the employee's residence is within 50 miles of Westfield Center, OH; OR Remote-if the employee resides more than 50 miles from Westfield Center, OH. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Technical Skills Digital Strategy Marketing Automation Content Strategy Campaign Development Digital Marketing Platforms Market Research Digital Branding Digital Communications Digital Marketing Marketing Campaign Development This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Small Business Product Development Senior Consultant will play a key role in leading product development efforts. This role is responsible for managing the full product development lifecycle-from initial concept through market launch-while working closely with cross-functional teams including marketing, sales, product management, and IT. The consultant will help support Westfield's strategic goals by optimizing the product portfolio, developing clear product appetite strategies, and monitoring market and regulatory trends to guide product direction. This position also ensures the successful implementation of both bureau-driven and proprietary product changes that align with our profitability and growth objectives. Job Responsibilities Consults with underwriters on specific risks providing direction and expertise on policy language. Conducts technical and product training for both internal business units and external business partners and customers. Works in collaboration with Product Management, Actuarial and Business Leaders to manage the Product Roadmap in alignment with the Enterprise strategic direction. Conducts market research and competitive analysis to identify opportunities for new products or enhancements to existing products. Creates detailed project plans, sets milestones, and manages project timelines. Monitors and reports on project progress, addressing any issues or risks. Tracks economic conditions and regulatory issues affecting assigned lines of business and industries, including emerging issues and markets. Participates in a product performance team as a SME for an assigned line of business. Coordinates practice groups made up of individuals outside the department to ensure product alignment with all aspects of the enterprise. Cultivates relationships outside the department that are affected by the success of the product. Develops proposals, project plans, leads key activities, and serves as the subject matter expert (SME) related to the detailed design and implementation of product development initiatives, including product enhancements, launches or discontinuations. Job Qualifications 10+ years of experience in product development, commercial underwriting, other experience in the commercial insurance industry. Bachelor's degree in business or a related field and/or commensurate work experience. Location Hybrid- defined as working three or more days per week in the office if the employee's residence is within 50 miles of Westfield Center, OH; OR Remote-if the employee resides more than 50 miles from Westfield Center, OH. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Certified Insurance Counselor (CIC) Technical Skills New Product Development Product Roadmap Go To Market Strategy Enterprise Application Software Product Management Business Analysis This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Our Quality Engineers are the backbone of our agile teams, dedicated to perfecting every line of code and ensuring our software shines. Dive into the world of quality assurance and be part of a cutting-edge team that tests, troubleshoots, and transforms software into seamless, reliable solutions. You'll harness your skills in test automation, scripting, and problem-solving to identify and fix issues before they become problems. Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship. Job Responsibilities Assists the business unit in completing the tasks assigned to them, which often includes, but is not limited to, project work and covering the day-to-day operations of the business unit. Participates in training programs, workshops, and on-the-job learning opportunities to enhance knowledge and skills related to the field or industry of the internship. Participates in summer internship program events, including Lunch and Learns. Completes assigned tasks and projects efficiently and effectively, following instructions and guidelines provided by supervisors or mentors. Conducts research, gathers data, and analyzes information relevant to the internship focus or assigned projects. Takes responsibility for administrative and support tasks of the department. Collaborates with colleagues, supervisors, and other stakeholders to effectively communicate progress, challenges, and ideas, and actively participates in team meetings or discussions. Works on projects that provide opportunity to collaborate with other interns as well as associates in other departments, ranging from data analysis to mentors. Identifies and resolves issues or challenges that arise during the internship, demonstrating problem-solving skills and a proactive approach to finding solutions. Demonstrates professionalism, punctuality, and a strong work ethic by being reliable, responsible, and maintaining a positive attitude towards assigned responsibilities. Develops business skills in communication and shadowing other professionals. Maintaining accurate records, documenting progress, and preparing reports or presentations as required by the internship program or supervisors. Attends business unit meetings as assigned and creates and delivers presentations. Seeks feedback from supervisors or mentors, actively seeking opportunities for improvement, and applying learning to enhance performance throughout the internship. For field roles, only: Expected to drive/travel at least 25% of working time to perform essential functions. This may involve traveling on short notice or other daily driving duties as assigned. Job Qualifications High School Diploma or General Education Diploma (GED) and/or commensurate experience. Either actively enrolled in an academic institution in pursuit of a degree in a relevant course of study or is a recent college graduate, typically having attained a degree within the past 12 months. For field roles, only: Valid driver's license and a driving record that conforms to company standards. Location Hybrid defined as three (3) or more days per week in the office. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Technical Skills Data Analysis and Reporting Information Systems Continuous Learning Data Entry Time Management Business Analysis Problem Solving This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

In Personal Lines, your work contributes to something bigger. You are part of a team that values your voice, champions your growth, and provides room to work in ways that drive success. Guided by a clear strategy and strong partnerships, your work makes a meaningful difference for agents, our customers, and each other. Rooted in Westfield's culture of trust, collaboration, and doing what's right, you are empowered to bring ideas forward and help shape what comes next. Job Summary The Personal Lines Account Representative, working under limited supervision, is responsible for performing a variety of customer service activities for agents and clients including answering customer inquiries, communicating/negotiating with the company, troubleshooting problems, handling renewals, and offering additional coverages. The role is responsible for supporting tasks associated with planning, preparation, documentation, and on-boarding of the new programs, as well as the ongoing relationship with the customers. The role also executes strategies to help build stronger relationships with current customers and new ones. Job Responsibilities Performs a variety of customer service activities for agents and clients such as handling a variety of incoming customer calls and emails including the following, answering inquiries from customers including coverage questions, policy changes, quotes, billing issues, and other issues, taking incoming claims calls and handling appropriately based on type of claim and handling certificate requests including related coverage updates, special language requests and underwriting issues. Conducts account reviews periodically and enhances and strengthens existing accounts as needed with additional coverage. Resolves disputes between customers, company, agencies and others while keeping appropriate parties informed of progress. Works closely with agencies on advising agencies of critical events and follows agency's instructions within guidelines or procedures, writing generally simple bonds for customers as well as handling renewals, cancellations and non-renewals with care, legally saving all accounts when possible. Documents work with appropriate activities in the management system. Serves as a resource to Company's insurance team, whenever possible, and cooperatively responds to underwriting requests for additional customer information. Utilizes company software and resources, agency management system, and software tools as needed to perform tasks and obtain necessary information (e.g. underwriting guidelines, forms, manuals). Shares knowledge of industry updates (carrier changes, market trends, products) and stays informed of state-specific guidelines and requirements (coverages, underwriting rules, procedures, laws). Works with Account Managers to understand the customer's requirements and are responsible for ensuring customers' requirements are defined and documented. Supports the creation of an implementation project plan to identify key milestones deliverables regarding criticality, downstream impact if dates are missed and determine alternative/mitigating actions. Supports identifying potential risks within the project and activities across internal teams to ensure the program deliverables are on track and understood. Job Qualifications 2 - 5 years of experience in Account Management, Business, Sales, Distribution Management, or a related field. High School Diploma or General Education Diploma (GED) and/or commensurate experience. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Technical Skills Sales Operations Customer Advocacy Sales Support Customer Relationship Management Direct Sales Sales Account Management Data Analysis and Reporting Customer Service Customer Needs Analysis Insurance Operations This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.