Westfield Bank Jobs

divstrong Description/strongbr/pstrong Job Summary/strong/p pThe Customer Service System Analyst provides production support, troubleshooting, scheduling, and process improvement oversight for the contact center's infrastructure across the organization. The role ensures delivery of a seamless, high-quality omnichannel experience for all constituents and codes new contact center functionality within the infrastructure platform to resolve daily contact center issues. The role also facilitates and manages the planning, scoping, change management and communication of contact center related projects, training, and required meetings and with a view into all customer interactions./p p /p pstrong Job Responsibilities/strong/p ul li Analyzes customer service system data to identify trends and areas for improvement, including tracking customer service metrics, such as call volume, wait times, and customer satisfaction scores./li li Collaborates with business stakeholders to identify system issues and provide solutions, such as troubleshooting technical issues, recommending system improvements, or working on cross-functional projects to improve customer experience./li li Develops and maintains customer service performance metrics to measure effectiveness, such as first contact resolution rates, response times, and customer satisfaction scores, to identify areas where customer service systems can be improved and ensure that customer service agents are meeting performance targets./li li Develops and maintains documentation for customer service system processes and procedures, including creating training materials, process maps, and standard operating procedures to ensure consistency and efficiency across the organization./li li Creates and delivers training materials to improve customer service agent performance, such as developing training modules on product knowledge, customer service skills, and communication techniques, specifically tailored for the insurance industry./li li Monitors and reports on customer service system performance to management, providing regular reports on key performance indicators and recommendations for improvement./li li Provides recommendations to management on customer service system improvements, based on data analysis and industry best practices, to enhance the customer experience and improve operational efficiency./li li Conducts root cause analysis on customer service system issues and develops and implements corrective actions, including identifying the underlying causes of customer service issues and implementing solutions to prevent future occurrences./li li Works with IT and vendor partners to ensure that customer service systems are configured to meet business needs, such as testing and implementing system updates and ensuring that systems are integrated and functioning properly./li li Ensures compliance with regulatory requirements related to customer service operations, including reviewing and updating customer service system procedures to ensure adherence to state and federal regulations./li /ul p /p pstrong Job Qualifications/strong/p ul li0-3 years of experience in Customer Service Systems or a related field./li li Bachelor's degree in Business, IT or a related field and/or commensurate experience./li /ul p /p pstrong Location/strong/p pRemote/p p /p pstrong Behavioral Competencies/strong/p ul li Collaborates /li li Communicates Effectively /li li Customer Focus /li li Decision Quality /li li Nimble Learning/li /ul p /p pstrong Technical Skills/strong/p ul li Customer Service Applications/li li Insurance Industry Knowledge/li li Troubleshooting/li li Data Analysis/li li Customer Experience Improvement/li li Customer Service Management/li li CRM Software/li li Documentation/li /ul p /p pistrong This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management./strong/i/pbr/br//div

The Vice President of HR Operations is a member of the HR Leadership Team reporting to the Chief People Officer and leads the HR technology, operations, and data and analytics strategy and execution for the function. They lead the HR Technology, Shared Services (HR Assist), and HR Analytics functions and teams. The role partners with other key stakeholders to design, deploy, and maintain processes, programs, and policies to support a global HR team. The role manages complex projects that may involve multiple HR practices and lead and manage change across the business. Job Responsibilities: Reporting to the Chief People Officer, this role will provide strategic oversight and direction for the HR Technology, Analytics, and Operations functions. In partnership with the HR leadership team, deliver on the technology strategy to enable the HR function to offer efficient and proactive services supporting the company's strategy and business objectives. Leverage emerging technologies, including artificial intelligence (AI) and machine learning, to enhance HR decision-making, personalize employee experiences, and proactively identify workforce trends. Evolve and maintain the technology roadmap for HR systems and applications including Oracle HCM. Identify opportunities to leverage technology to streamline processes, improve efficiency, and support business growth. Collaborate with IT and functional leaders to continuously improve the Oracle HCM platform, ensuring full utilization of its capabilities to support talent, performance, compensation, and core HR functions. Manage relationships with HR technology vendors and service providers. Evaluate vendor capabilities, negotiate contracts, and establish service level agreements (SLAs) compliance. Assess vendor innovation roadmaps with a focus on AI and automation tools that align with HR digital transformation goals. Develop and align HR analytics strategies with overall business goals. This involves understanding organizational objectives and translating them into actionable analytics initiatives. Incorporate predictive analytics and AI-driven insights to forecast workforce needs and inform strategic workforce planning. Drives continuous improvement in HR processes and practices through evidence-based insights. Evaluate the effectiveness of HR programs and interventions using data-driven methodologies. Use Oracle HCM's analytics capabilities and AI-based recommendations to enhance HR program effectiveness. Define key metrics and performance indicators for company health, culture, and performance evaluation. Develop dashboards and reports to track these metrics regularly and provide actionable insights to the HR team and business leaders. Ensures that company complies with all employment laws and regulations, including equal employment opportunity laws, wage and hour laws, and health and safety regulations. Oversees the collection, storage, and organization of HR-related data. Ensures data integrity and security while complying with relevant regulations (e.g., GDPR, CCPA). Enhances and evolves the Shared Services model for all employees and managers to address their HR-related questions. It defines and monitors service level agreements, key metrics, and opportunities to improve efficiencies. Optimize the Oracle HCM self-service functionality and AI-powered virtual assistants to enhance employee access and reduce response times. Oversees and ensures successful benefits, leave, and payroll administration; coordinates with various business and HR leaders to implement, monitor, and drive improvements in HR processes, including coordination with other internal and external providers of HR administrative services. Partners with senior leaders to drive change, enhance organizational effectiveness, identify areas for improvement, and develop and implement related strategies. Owns accountability for talent management and navigation of employee-related issues that impact morale and work environment to ensure a high-performing team, including hiring and selection, succession planning, performance and compensation management, and employee development and career coaching as required. Manages priorities and workload distribution and removes barriers that impede progress. Utilize AI-powered talent intelligence tools within Oracle HCM to support skills-based development and dynamic succession planning. Establishes function budget as per the strategy and expected business performance results, drives prudent management of expenses throughout the year, and provides forecasts and variance explanations as needed. Job Qualifications: 15+ years of Human Resource Operations or a related field. Bachelor's degree in Human Resources, Business, or a related field is required. Master's degree in HR management or business administration is preferred. Experience in deploying or optimizing Oracle HCM Cloud modules preferred Demonstrated experience in leveraging AI and automation to drive HR transformation initiatives. Location: Hybrid defined as three or more days per week in the office. Behavioral Competencies: Collaborates Communicates Effectively Customer Focus Decision Quality Builds Effective Teams Business Insight Develops Talent Ensures Accountability Manages Complexity Drives Vision & Purpose Strategic Mindset Tech Savvy Optimizes Work Processes Manages Ambiguity Courage Cultivates Innovation Technical Skills: Human Capital Management System (Oracle preferred) Business Process Improvement Vendor Management Project Management Internal Communications HR Programs & Policies Talent Strategy Executive Leadership Strategic Planning Workforce Development Change Management This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. #LI-DNI

The On Course Attendant is responsible for greeting guests in a friendly and professional manner, attending to guest inquiries and requests. Providing alcoholic, non-alcoholic, packaged and prepared food while following Westfield's standards, policies and procedures. #LI-DNI Responsibilities To greet guests in a friendly and professional manner promptly and courteously. Serves alcoholic, non-alcoholic, packaged, and prepared foods to guests/members at the Country Club through various outlets, comfort stations, and beverage carts. Takes food and beverage orders using a point of sales system, handles payment transactions, maintains daily inventory records, use of waste sheets, restocking and proper rotation of products. Checks the identification of guests requesting alcohol to verify their age using a valid photo ID. Maintains clean and sanitized workstations throughout the shift, following proper hygiene and safety protocols. Complies with all OSHA and Westfield's safety/training/certification standards. Daily operation of golf carts and or beverage carts. Follows established safety and security protocols to ensure the well-being of guests and property. Consistently reports to work on time and completes scheduled shits. Following Westfield's standards and dress code. May have additional travel requirements on campus. Qualifications Minimum 1 year experience of food handling and customer service. High School Diploma or General Education Diploma (GED) and/or commensurate experience. Possession of a valid driver's license with a driving record that complies to company standards. Flexible schedule including days, nights, weekends and some holidays. Must be at least 19 years of age or older. Basic math skills, correct payment and correct change.

Westfield Property Claims resolves first party personal, commercial, and agriculture property claims, which includes but is not limited to structural damage, business and personal property, and business income. The Claims Representative works independently under moderate supervision to determine coverage, investigate claim details, establishes damages, negotiates, and settle claims. The role prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties, facilitates and supports the execution of action plans and delivers quality customer services in a moderate complex work environment. Job Responsibilities Determines whether proper coverage exists for the type of claim assigned. Investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, potential exposure, damages, legal climate, and makes decisions on claim resolution. Determines the value of physical damage of property, through appropriate tools and vendors, recognizes claim file exposures and escalates claims appropriately based on claim severity and complexity. Negotiates claim resolution as needed with insureds, attorneys, and other insurance companies. Manages approved vendors and counsel utilized as necessary in the claim process, including approval of investigation plans and budgets. Monitors, reviews, and issues payments to vendors and counsel in accordance with guidelines and standards. Establishes proper reserves for each claim based upon thorough investigation, evaluation, and experience. Ensures timely & accurate reserve practices are being followed to cultivate favorable reserve adequacy results. Sets reserves within authority limits and recommends reserve changes to team leader, processes financial transactions such as stop pays, reissues, payment transfers, etc. within guidelines. Refers claims exceeding authority to appropriate manager or complex claims specialist with recommendations. Meets established goals & objectives, arranges for salvage disposition and other recovery proceedings as necessary, participates in claim file reviews and audits with customer and broker. Formulates sound recommendations for claims file handling. Requests additional information from an agent or other parties to assist in the claim investigation Maintains effective and ongoing communication with insureds, agents, attorneys, other insurance companies, representatives, vendors, and company personnel. Completes appropriate reports to ensure that the claim status is clearly documented, obtains all necessary documentation to support claim evaluation. Interprets complex and detailed documents such as contracts, legal documents, insurance regulations and policies as needed. Maintains knowledge of related coverage, law, and legislative environment and trends, participates in professional industry groups staying abreast of industry changes and advancements and incorporates best practices. Establishes and maintains positive relationships with internal and external customers resolving conflict around disputed benefits and providing excellent customer service. Job Qualifications 2+ years of Claims Handling experience. Bachelor's degree in business administration, finance, or any other field and/or commensurate work experience. For field roles only: Valid driver's license and a driving record that conforms to company standards. Location Remote Behavioral Competencies Certified Professional Claims Management (CPCM) Adjuster License Collaborates Customer focus Communicates effectively Decision quality Nimble learning Technical Skills Claims Investigation Customer Relationship Management Auditing Claims Adjustment Claims Case Management Account Management Financial Controls Business Process Improvement Data Analysis and Reporting This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

divstrong Description/strongbr/pThe Dishwasher is responsible for performing various service operations tasks such as dishwashing. The role ensures sanitization in compliance with proper food safety and organization's standards. This role works as part of a team in a food service establishment, such as a restaurant, cafeteria, or catering service performing tasks related to cleaning and customer service./p p /p p /p p#LI-DNI/pbr/br/strong Responsibilities/strongbr/ul li Prepares work area for daily operations by making sure the designated workstations are properly stocked and sanitized. /li li Achieves the high standards of quality, production, cooperation, and service set by the company for our employees, guests and customers. /li li Works cooperatively and effectively with peers and leadership to complete team tasks, serve as back-up for other team members as assigned and minimize customer service issues. /li li Washes and sanitizes dishes, utensils, and kitchen equipment. /li li Cleans food preparation areas, work surfaces, and dining areas. /li li Monitors inventory levels and notify supervisors when supplies need to be replenished. /li li Assists in the maintenance and cleaning of the cafeteria and kitchen in compliance with all food safety and Hospitality standards of quality. /li li Works collaboratively with other food service staff, such as cooks, servers, and supervisors, to ensure smooth operations and efficient customer service. /li li Communicates effectively and assists team members as needed./li /ulbr/br/strong Qualifications/strongbr/ul li High School Diploma or General Education Diploma (GED) and/or commensurate experience./li /ulbr/br//div

Summary of Job Responsibilities: Involves account verifications, Wires, ACH tasks, Bill Pay, Exception Item Pull, Mobile Deposit, Proof processing, NSF, Stop Pays, Consumer Online Bank Services but not limited to, a wide range of duties related to various operational tasks regarding DDA, SAV, TDA, and limited LNS duties. Accountable to complying with all Bank Secrecy Act and Anti-Money Laundering regulations, bank policies and procedures. Essential Duties: On rotation, incoming and outgoing wires and review wire log, ACH Exceptions, manual returns, Exception Item Pull (EIP); CRM cases and emails. Bill Pay returns and Index Rate Report, Online Reports and Review changes/death on accounts. Cashier's Check and Money Order review, Proof through Branch Capture. Process CAM report (compromised debit/access card listing) Assist daily with online banking profiles, maintenance, password reset, lock outs, Limit Log review and changes, account verifications by fax, email, mail and through various verification websites. Assist daily credit card payment processing, travel notifications, E-statements, Visa Settlement, Visa Unpostable, File Maintenance Review, Card Review, Stop Pays, NSF duties, and various other Operations tasks and reports. Handle telephone inquiries from customers and personnel from other departments. Perform and/or back-up miscellaneous duties and/or special projects as assigned by Supervisor and/or VP Operations. Responsible for writing and updating procedures. Responsible for keeping adequate supplies on hand to perform duties. Responsible for retention, filing and purging records concerning performed duties. Attendance of educational training/seminars. Skills and Abilities Required: Ability to work independently in a multi-tasking environment while meeting critical deadlines. Proven ability to solve complex issues, and complete assigned tasks with minimal supervision. Strong interpersonal communication with a focus on providing excellent customer service. Must have excellent organizational skills; be detail-oriented, accurate and self-motivated. Must be able to work remotely at times and maintain normal levels of production with minimal supervision. Computer knowledge preferred, Windows based programs, browsers, and troubleshooting. Ability to recognize and prioritize for maximum efficiency. Minimum Level of Preparation and Training: A high school diploma. A minimum of one year's banking experience preferred. Working Conditions: Generally good. Little discomfort from such causes as noise, cold, heat, and dust.

divstrong Description/strongbr/pstrong Job Summary/strong/p pThe Commercial Lines Support Account Representative, working under close supervision, supports the Underwriting function. The role handles initial underwriting information, new business and renewal set up, processing, projects, communication assignments for various Commercial Lines products. The role makes underwriting decisions within assigned authority limits, coordinates aspects of reviewing and setting up new or existing business, obtains information from agents, processes and evaluates submitted requests for new business and renewals. The role also works cross functionally with Underwriters Leaders, agents/producers/other distribution partners (producers), as well as peers and business partners./p p /p pstrong Job Responsibilities/strong/p ul li Handles underwriting information, new business and renewal set up, processing, projects, and/or communication assignments for Commercial Lines./li li Sets up new business and/or renewal business applications for quoting, coordinates timely turnaround with underwriter, and reviews quote for accuracy./li li Supports the underwriting function at Westfield, gathers outstanding information from producers and customers and manages issue instructions when an order is received from the producers/customer./li li Assists review of individual accounts learning exposure identification and acceptability of risk in accordance with company guidelines and standards./li li Determines acceptability of risk in accordance with company guidelines and standards by reviewing the application and risk for exposure identification./li li Notifies agencies or producers of adverse underwriting decisions, underwriting requirements, status, and declinations./li li Answers questions for agencies and producers, policyholders and other external contacts./li li Ensures customer service excellence with internal business partners using Service Level Agreements (SLAs), metrics, and ongoing feedback regarding timeliness, quality, and quantity of completed work./li li Supports the analysis, takes decisions on, and processes new business applications, endorsements, and renewals for multiple lines of insurance./li li Delivers policy retention, premium adequacy, and customer-focused quality of new and in force business./li li Evaluates and updates policy information that support premium generation, policy review, and assembly./li li Updates partner quote, coverage review, error corrections, risk factors, correct classification, and premium growth opportunities./li li Orders and analyzes investigative reports and predictive Underwriting on present or potential customers./li li Reviews and acts on estimates of coverage gaps, statements of value, and other key underwriting information./li li Develops underwriting acumen, reviews system submitted requests, inquiries received by email and phone to identify type of risk and if underwriting referral is necessary./li li Develops relationships with key producers, agency personnel, other distribution partners, and customers./li li Maintains and strengthens the established relationship with the agency personnel, producers, other distribution partners, local and home office team members, and the customer./li li Collaborates with other Westfield teams such as Customer Care Center, Mail Center, and Claims to accomplish department service, quality, and profitability goals and assists the Legal department with reviews and responses./li /ul p /p pstrong Job Qualifications/strong/p ul li0-2 years of Commercial Underwriting support experience./li li High School Diploma or General Education Diploma (GED) and/or commensurate work experience./li /ul p /p pstrong Technical Skills/strong/p ul li Insurance Industry Knowledge/li li Underwriting Operations/li li Insurance Regulatory Compliance/li li Property and Casualty Underwriting/li li Customer Service Management/li li Insurance Policies/li li Account Management/li li Data Analysis and Reporting/li li Knowledge Of Underwriting Systems and Tools/li li Commercial Lines Underwriting/li /ul p /p pistrong This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management./strong/i/pbr/br//div

The Hospitality Operations Supervisor supervises the Hospitality Operations team and is responsible for providing day to day supervision for the assigned Corporate Hospitality operation location (e.g., Conference Center, Hotel, Country Club, and/or Corporate Dining). The role assists in leading and is responsible for staff performance pertaining to production of products and consistent quality of service as defined by standard operating procedures and experience maps. The role manages the customer experience and addresses their questions and/or concerns and collaborates with and supports leaders in other Hospitality locations. Job Responsibilities Manages day-to-day operations of the assigned Corporate Hospitality operation location including the Conference Center, Hotel, Country Club, and/or Corporate Dining. Serves as Manager on Duty for assigned shifts. Ensures exceptional guest experiences by closely monitoring service levels, addressing guest feedback and concerns promptly, and taking proactive measures to exceed expectations. Oversees and guides a team of hospitality staff, including food and beverage personnel, hotel personnel, and other operational roles, ensuring adherence to Hospitality standards, policies, and procedures. Schedules staff based on anticipated operational needs, labor budget guidelines and monitoring of actual labor hour costs and controls. Plans and allocates resources effectively to meet operational needs, ensuring appropriate staffing levels, efficient shift scheduling, and seamless coordination between various departments. Assists in managing inventory levels, including food, beverage, and other operational supplies, to avoid shortages and wastage while maintaining cost controls. Contributes to development and management of annual hospitality operations budgets, analyzing financial reports to identify opportunities for cost savings and revenue growth. Collaborates effectively with other departments and hospitality leaders to ensure smooth interdepartmental coordination and cooperation and drive the overall performance of the business unit. Complies with all OSHA and company safety/training/certification standards within required time frames and monitors safety conditions for employees and guests. Owns accountability for talent management and navigation of employee related issues that impact morale and work environment to ensure a high performing team including hiring and selection, succession planning, performance and compensation management, and employee development and career coaching as required. Manages priorities and workload distribution and removes barriers that impede progress. Job Qualifications 3-5 years of experience in Hospitality Operations, or a related field. Bachelor's degree in Hospitality Management or a related field and/or commensurate experience. Behavioral Competencies Directs work Collaborates Develops talent Customer focus Communicates effectively Ensures accountability Decision quality Business insight Nimble learning Builds effective teams Manages complexity Drivers License Technical Skills Stakeholder Management Event Planning Pool and Lifeguard Operations Customer Service Team Management Reporting and Analysis Facility Management Inventory Management Safety and Compliance Strategic Planning This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Legal Department Intern will work closely with in-house attorneys and team members to support the delivery of high-quality legal services for a wide range of matters including claims, underwriting, agency and distribution matters, contracts, litigation, human resources, privacy, regulatory compliance and licensing. The intern will perform tasks including legal research, document review and drafting, and will participate in team meetings, briefings and presentations on relevant legal and business-related matters. The intern will gain exposure to the daily operations of a corporate legal department, and a deeper understanding of insurance law and its applications. #LI-DNI Responsibilities Assists the business unit in completing the tasks assigned to them, which often includes, but is not limited to, project work and covering the day-to-day operations of the business unit. Participates in training programs, workshops, and on-the-job learning opportunities to enhance knowledge and skills related to the field or industry of the internship. Participates in summer internship program events, including Lunch and Learns. Completes assigned tasks and projects efficiently and effectively, following instructions and guidelines provided by supervisors or mentors. Conducts research, gathers data, and analyzes information relevant to the internship focus or assigned projects. Takes responsibility for administrative and support tasks of the department. Collaborates with colleagues, supervisors, and other stakeholders to effectively communicate progress, challenges, and ideas, and actively participates in team meetings or discussions. Works on projects that provide opportunity to collaborate with other interns as well as associates in other departments, ranging from data analysis to mentors. Identifies and resolves issues or challenges that arise during the internship, demonstrating problem-solving skills and a proactive approach to finding solutions. Demonstrates professionalism, punctuality, and a strong work ethic by being reliable, responsible, and maintaining a positive attitude towards assigned responsibilities. Develops business skills in communication and shadowing other professionals. Maintaining accurate records, documenting progress, and preparing reports or presentations as required by the internship program or supervisors. Attends business unit meetings as assigned and creates and delivers presentations. Seeks feedback from supervisors or mentors, actively seeking opportunities for improvement, and applying learning to enhance performance throughout the internship. For field roles, only: Expected to drive/travel at least 25% of working time to perform essential functions. This may involve traveling on short notice or other daily driving duties as assigned. Qualifications Must be currently enrolled in an accredited law school and actively pursuing a Juris Doctor (JD) degree. High School Diploma or General Education Diploma (GED) and/or commensurate experience. For field roles, only: Valid driver's license and a driving record that conforms to company standards. Location Hybrid defined as three (3) or more days per week in the office Behavioral Competencies Collaborates Communicates Effectively Customer Focus Decision Quality Nimble Learning

#LI-DNI The Personal Lines State Product Manager has Profit and Loss accountability for assigned insurance product line(s) in a specific state(s). The role works in close partnership with other functional areas to establish and drive product strategy across the organization. The role monitors the effectiveness of all business improvement initiatives, develops long-term strategies to improve overall productivity, develops rate review proposals, and works with state management leadership and regulators to get them approved. The role conducts research on process performance reports inside and outside the industry to inform the process leads and represents the company in a professional manner at industry functions, conventions, and corporate events. The role also works with Underwriting to review, analyze and propose underwriting guidelines. Responsibilities Owns Profit and Loss accountability for a specific insurance product line(s) and/or geographic Profit and Loss accountability for several insurance product lines across assigned states. Reports Profit and Loss growth performance results of assigned product(s) to key stakeholders. Monitors growth, mix, and loss results across the country, as well as for assigned states and product lines, enabling them to quickly identify and diagnose any changes in trends, and respond accordingly. Achieves underwriting profit and growth objectives through product, pricing, underwriting, and other actions in close partnership with cross-functional team members. Works with the insurance product management team and key stakeholders to develop a multi-year customer-centric product strategy for assigned product(s)/state(s). Communicates the product vision and value proposition to the distribution organization so that the product is properly positioned to customers and agents. Acquires market and competitive intelligence, and develops knowledge of emerging trends to effectively compete in a rapidly changing environment and shares that knowledge with the organization. Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities, risk appetite expansion, and innovative product enhancements. Communicates product and process changes effectively to underwriting/distribution teams and other stakeholders across the company. Develops project plans and manages tasks across functional groups to ensure high quality deliverables, as applicable. Executes product development tactical efforts and participates in the product and segment development efforts. Ensures product decisions and processes are in alignment with company policies and meet all legal and regulatory requirements. Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, needs, and industry trends and reports the results of assigned states and industry to senior management. Qualifications 5+ years of experience in Insurance Product Management or a related field. Personal Lines experience is preferred. Bachelor's degree in Business or any relevant field and/or commensurate experience. Location Hybrid defined as three or more days per week in the office or open to remote if outside of 50 miles radius. Behavioral Competencies Collaborates Communicates Effectively Customer Focus Decision Quality Nimble Learning

Summary of Job Responsibilities: Under general supervision, responsible for performing all duties associated with preparing and boarding consumer loan files. Successful candidate, upon mastering administrative tasks, will then begin to train as a consumer lender for eventual loan authority. Provide superior customer service to the Bank's customers, lending personnel, and branches. Maintain a comprehensive knowledge of loan products and state and federal regulations. Essential Duties: Perform simple and complex transactions on consumer indirect and direct loan accounts including, but not limited to: Auto loans, RV Loans, Boat Loans, Personal Secured Loans, Personal Unsecured Loans, Check Protect, and all Indirect loans through the dealership Research and resolve servicing issues in support of lending officers and customers within scope of authority and expertise by any means including CCC transfers, phone, mail, CRM cases, and in person requests. Perform file maintenance on consumer loans as requested. Assist in developing and updating procedures. Perform file processing including tracking, ticklers and consumer loan boarding. Review loan approvals to ensure and monitor the closed loan files meet the approval in all requirements. Scan, index, and upload documents to imaging system. Prepare and mail new consumer loan letters. Prepare adverse action letters and maintain related files. Prepare direct consumer loan documents for borrower execution. Once other skills are mastered, train to analyze and underwrite consumer loans. Successful candidate will eventually become a consumer lender, making both direct and indirect consumer loans. Activities will include branch and dealer calls to promote knowledge and loan growth. Ensure compliance with state and federal regulations, Bank policy and department procedures. Maintain customer confidentiality and confidence while performing servicing functions and conversations. Responsible for ensuring that the Bank's internal and external customers receive an adequate level of service and ensures all questions or concerns have been addressed. Strictly adheres to Bank Secrecy Act requirements, applies organizational policies and procedures in all activities. Adheres to all regulatory laws and adheres to compliance policies and regulations. Completes assigned regulatory compliance training courses. Other duties as assigned. Other Essential Duties: Responsible for special projects and/or duties relating to departmental functions as assigned by the supervisor. Works directly with the Consumer Lending and Compliance Department in assuring the Bank is up to date with all regulatory and policy changes. This may require policy or procedure changes. Skills and Abilities Required: Ability to work independently in a multi-tasking environment while meeting critical deadlines Proven ability to solve complex issues, and complete assigned tasks with minimal supervision Strong interpersonal communication with a focus on providing excellent customer service Must have excellent organizational skills; be detail-oriented, accurate and self-motivated. Must be able to work remotely from time to time and maintain normal levels of production with minimal supervision. Minimum Level of Preparation and Training Required: Minimum of two years' experience in banking or related industry Minimum of two years' customer service experience preferred Minimum one year experience in loan processing, preferred Knowledge of consumer loan documentation preferred Strong knowledge of the various types of financial instruments specific to the repayment of debt preferred. Working Conditions: Generally good. Some exposure to adverse conditions when making business development calls. Exposed to potentially hazardous conditions (i.e. robbery/hostage). Receives detailed instructions concerning procedures to be followed during a robbery/hostage situation.

The Personal Lines Product Intern, working under direct supervision, provides support to the business unit, covering day-to-day operations and completing assigned tasks, including projects. The role actively participates in training programs and workshops to enhance their skills and knowledge. The role conducts research, analyzes data, and takes responsibility for administrative tasks. The role collaborates with colleagues and stakeholders, actively participates in team meetings, and demonstrates problem-solving skills. The intern maintains professionalism, builds their professional network, seeks feedback, and continuously seeks opportunities for improvement during the internship. Job Responsibilities Assists the business unit in completing the tasks assigned to them, which often includes, but is not limited to, project work and covering the day-to-day operations of the business unit. Participates in training programs, workshops, and on-the-job learning opportunities to enhance knowledge and skills related to the field or industry of the internship. Participates in summer internship program events, including Lunch and Learns. Completes assigned tasks and projects efficiently and effectively, following instructions and guidelines provided by supervisors or mentors. Conducts research, gathers data, and analyzes information relevant to the internship focus or assigned projects. Utilizes data platforms to enhance data analysis and reporting efficiency. Takes responsibility for administrative and support tasks of the department. Collaborates with colleagues, supervisors, and other stakeholders to effectively communicate progress, challenges, and ideas, and actively participates in team meetings or discussions. Works on projects that provide opportunity to collaborate with other interns as well as associates in other departments, ranging from data analysis to mentors. Identifies and resolves issues or challenges that arise during the internship, demonstrating problem-solving skills and a proactive approach to finding solutions. Demonstrates professionalism, punctuality, and a strong work ethic by being reliable, responsible, and maintaining a positive attitude towards assigned responsibilities. Develops business skills in communication and shadowing other professionals. Maintaining accurate records, documenting progress, and preparing reports or presentations as required by the internship program or supervisors. Attends business unit meetings as assigned and creates and delivers presentations. Seeks feedback from supervisors or mentors, actively seeking opportunities for improvement, and applying learning to enhance performance throughout the internship. For field roles, only: Expected to drive/travel at least 25% of working time to perform essential functions. This may involve traveling on short notice or other daily driving duties as assigned. Job Qualifications High School Diploma or General Education Diploma (GED) and/or commensurate experience. Either actively enrolled in an academic institution in pursuit of a degree in a relevant course of study or is a recent college graduate, typically having attained a degree within the past 12 months. Familiarity with Data Visualization tools (e.g. PowerBI) or programming languages (e.g. SQL) For field roles, only: Valid driver's license and a driving record that conforms to company standards. Location: Hybrid defined as three or more days per week in the office. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Drivers License Technical Skills Data Analysis and Reporting Continuous Learning Time Management Business Analysis Problem Solving This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Premium Audit Trainee, working under direct supervision, is responsible to acquire knowledge, experience, skills, and business acumen in the assigned area. The role completes educational, work, and relationship building experiences and participates and engages in all assignments/experiences, soliciting feedback regarding performance, and closing gaps in his/her knowledge, skills, and business acumen. In addition, the role also establishes a strong foundation by building relationships and identifying resources that will help them in their career. Job Responsibilities Works to acquire the knowledge, experience, skills, and business acumen in the assigned area, which helps in the trainee's development towards the goal of becoming a professional in the respective department. Assists leader, team, or business unit with work assigned to them. This often includes, but is not limited to, project work and coverage of day-to-day activities. Develops business acumen through interactions and shadowing with other professionals. Attends business unit meetings, executes research, and creates and delivers presentations as assigned. Prepares for and engages in one-on-one, on-line, and on-the-job learning/educational assignments/ experiences. Develops operating knowledge of Company standardized hardware, software programs, third-party software, and processing procedures. Works toward developing an understanding of key concepts and appropriate business skill application through learning programs, structured on the job experiences, and active participation and engagement in all team building, observation and practice activities. Solicits reinforcing and constructive feedback from leader, peer coaches and others in the organization and incorporates feedback into development. Identifies resources, best practices, and external networking opportunities to monitor pertinent industry activity and trends. Maintains awareness, understanding, and compliance with internal policies and procedures, laws, and regulations appropriate for this position. Job Qualifications High School Diploma or General Education Diploma (GED) and/or commensurate experience. Bachelor's Degree in Accounting/Finance preferred. Location Hybrid defined as three or more days per week in the office. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Technical Skills Business Analysis Data Management Data Entry Insurance Operations Insurance Policies Insurance Industry Knowledge Information Systems Data Analysis and Reporting This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

#LI-DNI The Commercial Lines Master Field Underwriter represents the company among a defined territory of agencies, manages and services a profitable renewal book of Commercial Lines business utilizing the highest level of technical underwriting ability. The role conducts territory planning, performance analysis and agency management to maximize production, profit and retention. The role leads the analysis of new business opportunities from exposure, pricing, service, and sales perspective, drives collaboration meeting process while working with independent agents and coaches less experienced field underwriters and mentor's agencies. Responsibilities Underwrites and manages commercial lines book of business for assigned territory. Represents the company, builds strong relationships, and manages the book of business to attain profit and revenue objectives. Acts as the key contact for specified agencies, leads agency business planning and account inventory management. Builds an account inventory of new business, well in advance of the expiration date to achieve profit and revenue objectives. Coordinates monthly renewal strategy discussions with underwriting and services team for individual renewals. Discusses new accounts in the pipeline on a consistent basis, reviews opportunity and best approach for account and establishes an underwriting relationship with policyholders. Underwrites and collaborates on new and renewal Commercial Lines accounts, pre-qualifies customers and leads the account team to analyze new business opportunities. Coordinates collaboration meetings on large, more complex accounts in accordance with company guidelines. Evaluates exposures to loss, determines pricing, and accepts or rejects accounts based on the company's underwriting guidelines. Makes risk acceptability and pricing decisions throughout the policy life cycle. Documents underwriting decisions, maintains supporting information and data in accordance with audit standards. Completes the Account Summary document, recording details about the account, completes and shares a post-mortem on accounts that are not acquired to improve sales acumen and competitive intelligence. Reviews, approves, or declines underwriting authority referrals from junior field Underwriters or Managers, engages in the state planning process including rate review process, state plans and annual projections. Serves as the Account Steward ensuring that we all commitments on the account are lived up to and drives standard scheduled periodic communication with the policyholders. Establishes and maintains effective communication regarding underwriting procedures and practices, growth and profit goals, state and territory issues and regulations, industry activity and trends, and agency relations. Reviews quality assurance audits, participates in underwriting procedures and practices projects, submits recommendations to improve department results, including coverage, pricing, or competitive issues. Travels as often as needed including regular utilization of assigned fleet vehicle in order to cover assigned territory. This may involve traveling on short notice or other daily driving duties as assigned. Qualifications 8+ years of P&C Commercial Underwriting experience. Bachelor's degree in Business or related discipline and/or commensurate work experience. Valid driver's license and a driving record that conforms to company standards. Location Remote- Jacksonville, Orlando, Tampa or Atlanta. Behavioral Competencies Collaborates Communicates Effectively Customer Focus Decision Quality Nimble Learning

Summary of Job Responsibilities: Under general supervision, Responsible for performing all duties associated with servicing the Bank's Mortgage and Consumer lending portfolio. Provide superior customer service to the Bank's customers, lending personnel, and branches. Maintain a comprehensive knowledge of loan products and state and federal regulations. Essential Duties: Various functions related to Commercial loans including, but not limited to: Processing incoming closing packages, boarding new mortgage loans to NuPoint, reviewing final documents received. Various functions related to Mortgage loans including but not limited to: Selling loans to the secondary market, processing incoming closing packages, boarding new mortgage loans to NuPoint and reviewing final documents received. Handle all functions related to Escrow analysis for Mortgage Loans Research and resolve servicing issues in support of lending officers and customers within scope of authority and expertise by any means including CCC transfers, phone, mail, CRM cases, and in person requests. Perform file maintenance on mortgage and commercial loans as requested. Ensure compliance with state and federal regulations, Bank policy and department procedures. Assist in developing and updating procedures. Perform processing including tracking, ticklers for secured lending, and insurance claims. Reviewing loan approvals to ensure and monitor the closed loan files meet the approval in all requirements. Scanning, indexing, and uploading documents to imaging system. Assist with audit prep Meet deadlines with an appropriate sense of urgency. Identify and communicate servicing issues and trends. Maintain customer confidentiality and confidence while performing servicing functions and conversations. Responsible for ensuring that the Bank's internal and external customers receive an adequate level of service and ensures all questions or concerns have been addressed. Strictly adheres to Bank Secrecy Act requirements, applies organizational policies and procedures in all activities. Adheres to all regulatory laws and adheres to compliance policies and regulations. Completes assigned regulatory compliance training courses. Will back up for Consumer, Mortgage, and Escrow Loan Servicing Specialist as needed. Other duties as assigned. Other Essential Duties: Responsible for special projects and/or duties relating to departmental functions as assigned by the senior loan officer. Works directly with the VP Mortgage, Consumer and Compliance Department in assuring the Bank is up to date with all changes. This may require policy or procedure changes. Skills and Abilities Required: Ability to work independently in a multi-tasking environment while meeting critical deadlines Proven ability to solve complex issues, and complete assigned tasks with minimal supervision Strong interpersonal communication with a focus on providing excellent customer service Must have excellent organizational skills; be detail-oriented, accurate and self-motivated. Must be able to work remotely at times and maintain normal levels of production with minimal supervision. Minimum Level of Preparation and Training Required: Minimum of two years' experience in servicing loans or loan processing preferred Knowledge of consumer and mortgage loan documentation preferred Strong knowledge of the various types of financial instruments specific to the repayment of debt preferred. Working Conditions: Generally good. Some exposure to adverse conditions when making business development calls. Exposed to potentially hazardous conditions (i.e. robbery/hostage). Receives detailed instructions concerning procedures to be followed during a robbery/hostage situation.

The Business Continuity Professional is a key member of the IT Service Management team, responsible for supporting the Disaster Recovery Function. This role ensures rapid recovery from disruptions caused by natural or man-made disasters. The professional collaborates with all organizational units to perform business impact analyses, understanding the potential consequences of disruptions to various business functions. Job Responsibilities Collaborate with stakeholders to create comprehensive disaster recovery plans tailored to the organization's needs. These plans outline procedures for business continuity, data recovery, and the restoration of critical functions following a disaster Manages and monitors the resolution of deficiencies identified during disaster recovery tests or implementation and assists in testing business-critical processes systems, applications, and data recovery plans. Supports a comprehensive Disaster Recovery Program, bolsters program value, and expands current capabilities. Designs, implements and maintains an annual exercise/testing schedule that reports and captures actual timelines of events, identifying gaps in recovery, and opportunities for improvement. Documents all disaster recovery activities and creates detailed reports to track progress and identify areas for improvement Trains staff on disaster recovery procedures and protocols and facilitates exercise testing. Coordinates recovery efforts after a disaster has occurred to minimize downtime and data loss. Keeps current with the latest industry trends and advancements in the field of disaster recovery to ensure the organization is using the most effective strategies. Conducts thorough risk assessments to identify potential vulnerabilities and assess the impact of various disasters on the organization Job Qualifications 3-5 years of experience in Disaster Recovery or a related field. Bachelor's degree in business or a related field and/or commensurate work experience. Applicants must be currently authorized to work in the United States on a full-time basis. Location Hybrid defined as three or more days per week in the office. Behavioral Competencies Collaborates Communicates Effectively Customer Focus Decision Quality Nimble Learning Technical Skills Incident Resolution and Trend Analysis Business Analysis Business Continuity Business Strategy Disaster Recovery Process Implementation Technical Documentation Workflow Management This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The Grounds Senior Technician, working under general supervision is responsible to maintain the turf and landscape by performing assigned grounds/course tasks and operates, calibrates, and troubleshoots a range of equipment and tools including mowers, utility vehicles, tractors, string line trimmers, blowers, sweepers, and specialized grounds equipment. Provides oversight and support of daily operations including the direction for other grounds technicians. The role performs duties with regards to maintaining the campus grounds and/or golf course and country club grounds. The role also conducts training and shares knowledge on proper procedures, equipment usage, daily operations, and the company safety compliance. Job Responsibilities Maintains the turf and landscape by performing assigned grounds/course tasks and operates, calibrates, and troubleshoots a range of equipment and tools including mowers, utility vehicles, tractors, string line trimmers, blowers, sweepers, and specialized grounds equipment. Provides oversight and support of daily operations including the direction for other grounds technicians. Applies fertilizers, herbicides, fungicides, algaecides, and insecticides and documents and records pesticide applications according to standards. Performs tasks associated with the installation, maintenance, and repair of drainage and irrigation systems and programs and monitors irrigation systems to optimize plant care and meet department standards. Maintains and repairs ground care equipment and operates heavy equipment such as loaders, trenchers, and skid steers. Conducts training and shares knowledge on proper procedures, equipment usage, daily operations, and the company safety compliance. Maintains the company's high standards of quality, production, cooperation, and service for employees, guests, and customers. Job Qualifications 2-5 years of experience in Landscape and Turf Management, or a related field. High School Diploma or General Education Diploma (GED) and/or commensurate experience. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Drivers License Technical Skills Facility Maintenance Equipment Operation Repair Preventive Maintenance Grounds Maintenance Environmental Practices Customer Service Landscaping and Horticulture Regulatory Compliance This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

As an Application Monitoring Engineer, you will be working as a core member of the IT Service Management team to support the event management practice. You'll be joining a small, forward-thinking team that is driving improvements in monitoring practices and aligning with the DevSecOps continuous monitoring discipline. In this role, you'll be responsible for configuring and managing enterprise monitoring tools that support on-premises infrastructure, cloud environments, applications, and third-party solutions. This is a great opportunity for someone who is looking to develop their skillset and work across IT teams. Job Responsibilities Monitors and analyzes the performance of enterprise applications and systems to identify areas for improvement and optimization. Works with infrastructure teams to ensure that systems are provisioned and configured to support optimal application and monitoring performance. Collaborates with other IT teams to ensure that applications and systems are designed, developed, and deployed with performance and monitoring in mind. Recommends and implements solutions to improve application and system performance monitoring, such as system tuning, code optimization, and infrastructure upgrades. Identifies and resolves technical issues that impact monitoring coverage, system availability, and application performance. Experience with or ability to develop skills in the following areas: Scripting/programming (e.g., PowerShell, Python, Bash) Integration technologies (REST APIs, SOAP-based web services) Infrastructure and application monitoring tools (e.g., Dynatrace, SolarWinds, cloud-native monitoring in Azure or AWS) Windows and Linux operating systems Basic SQL query skills and data analysis Virtualization platforms (e.g., VMware) Containerization technologies (e.g., Docker, Kubernetes, OpenShift) Agile methodologies and technical documentation Application management and troubleshooting Job Qualifications 0-3 years of experience in Application Performance Management or a related field. Bachelor's degree in computer science, Information Technology, or a related field and/or commensurate experience. ITIL v4 Foundations certification preferred. Applicants must be currently authorized to work in the United States on a full-time basis. Location Hybrid defined as three (3) or more days per week in the office. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Technical Skills Programming Languages API Development Systems Design and Management Power and Performance Software Optimization Enterprise Architecture Application Management Agile Methodologies Technical Documentation Troubleshooting Data Analysis This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

This is a floating Universal Banker position. Mileage will be reimbursed for all travel outside of home branch. Manager: Jay Shumate, Retail Manager The Universal Banker II (UB II) provides superior customer service to Westfield Bank customers and looks to enhance client relationships with full adoption of the Sales and Service Excellence playbook. The UB II also serves as a back-up to immediate supervisor in their absence. Back up duties include assisting their immediate supervisor to ensure that all operational procedures for the branch are performed. The UB II also is responsible for opening of all types of deposit accounts including IRA's, Estate and Trust, and business and private bank as requested. Also originates direct auto, credit card and overdraft LOC products. Essential Functions (primary functions and/or reasons the job exists in order of importance) Provides superior customer service to Westfield Bank customers consistent with the Bank's defined policies and procedures. Services to be provided include, but are not limited to: opening and closing accounts for individual and business customers, cross-selling bank products and services, and accurately processing teller transactions, including cash and non-cash transactions, loan payments, cashier's checks, redeeming U.S. Savings Bonds, wire and ACH transfer origination. Opens all types of deposit accounts including IRA's, Estate and Trust, and business and private bank as requested. Maintains knowledge of and originates direct auto, credit card and overdraft LOC products. Works with immediate supervisor ensuring that all operational procedures for the branch are performed accurately, on-time, efficiently and professionally. This includes audits, alarm testing, daily branch closing, scheduling, etc. Assists and manages, as needed, the workflow and day to day activities of the branch. Serves as a resource for fellow team members regarding Bank policies and procedures. Serves as back up to immediate supervisor in their absence. Provides branch retail operational reports to the Retail Operations Manager as requested. Responsible for providing service to branch walk-in and drive-thru customer traffic. Answers and documents customer phone calls; provides answer(s), solves issue(s), and/or assigns to appropriate team member for follow-up/resolution within Core system's relationship management tool. Strive to achieve individual sales targets; in addition, participate as a team player in meeting branch sales and customer satisfaction goals. Researches account transactions on all bank products and services to answer questions, research inquiries, and provide information needed. Make qualified referrals to speciality bankers in other business units. Maintains knowledge of all products and services offered, including but not limited to: Checking Accounts, Savings Accounts, Money Market Accounts, Certificates of Deposit, IRAs, Sweep Accounts, Personal Online Banking, Cash Management, Remote Check (deposit) Capture, and/or Merchant Services. Performs outbound calling efforts and participates in campaigns, utilizing COCC CRM tools to assist with service and sales including cross-selling efforts. Performs routine account maintenance functions, including check orders, changes to account information and ordering new and replacement debit cards. May assist with maintenance of business and agency banking accounts. Provides effective customer service to individuals, business customers, and agents including ensuring resolution of complaints and problems. Initiates action to ensure account errors, processing errors, system errors, and bank errors are corrected. Actively solicits Bank products and services through cross-sell opportunities while interacting with customers. Educates customers on services provided to enable the customer to utilize self-serve options. Maintains awareness, understanding and compliance with the Bank's internal policies and procedures, law and regulations appropriate for this position. Provides assistance in response to regulatory and internal/external audit requests. Travels occasionally following scheduled work locations in order to participate in special assignments, training, and/or travel between office locations. Desired Qualifications/Experience/Certification/Education (in order of importance) 2+ years of relevant banking experience. 1+ years of customer service related work experience. Strong verbal, written, and interpersonal communication skills resulting in the ability to identify and recommend bank products and services to customers. Experience being accurate with a focus on attention to details via previous work assignments. Must display a high level of initiative and leadership potential. Experience with Microsoft Windows and Office (Excel, Word) or other transferable software packages. Experience working in a fast paced environment while prioritizing and completing work effectively. Overtime required, as necessary. High School Diploma, GED or demonstrated commensurate experience. Valid driver's license and a driving record that conforms to company standards. Physical Requirements (specific to the role) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time). Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail, etc. Ability to travel, as required. Ability to work overtime as necessary. This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. We are an equal opportunity employer/minority/female/disability/protected veteran.