Westside Family Healthcare jobs - 36 jobs

Full-time Description WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES! JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY. Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME. A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. RESPONSIBILITIES: Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner Verify and update patient demographic and payer information in electronic medical record system Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders Demonstrates outstanding professional telephone management skills Assists patients who have disabilities to the extent to which they are trained to assist as needed Protects patients' rights of confidentiality; mandatory familiarity with HIPAA Requirements MINIMUM OBJECTIVE QUALIFICATIONS High school diploma or GED One year of work experience in customer service Experience using Microsoft Office software Fluency in written and spoken English and in spoken Spanish Salary Description based on experience starting at $15/hr

Full-time Description WESTSIDE IS LOOKING FOR HEALTHCARE COORDINATORS! JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES. Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Healthcare Coordinator organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health equity for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. RESPONSIBILITIES: Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable Assess patient and family preferences for method of receiving information Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient's electronic health record Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems Use DHIN and other related systems to gather information needed to coordinate care and keep patients' electronic health records up to date with the status of care that is being coordinated Collaborate with available community programs or internal departments to provide assistance to patients Process necessary prior authorizations and insurance referrals as assigned Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned Collect data related to healthcare coordination Requirements High school diploma or GED One year of work experience in the medical or health insurance field Six months of experience using Microsoft Office software Six months of experience using electronic medical record software Salary Description Based Experience starting at $15.50

Full-time Description WESTSIDE IS LOOKING FOR A NURSE SUPERVISOR for our Rural Outreach Team! $5,000 SIGN ON BONUS! LOAN REPAYMENT PROGRAM AVAILABLE! JOIN A CARING, DEDICATED NURSING TEAM MAKING A DIFFERENCE IN OUR COMMUNITIES! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Rural Health Outreach Ambulatory Care Nurse Supervisor helps to manage clinical service delivery for patients in the rural communities of Kent and western Sussex Counties. The Rural Health Outreach Ambulatory Care Nurse Supervisor will work in collaboration and partnership with the Rural Health Outreach Program Manager to deliver results for the Rural Health Outreach Program. Duties include outreach and facilitating clinical care, ensuring smooth operation of the clinical team on the Mobile Health Unit (MHU) and through a mobile outreach van, initial preparation of the patient, patient education, assisting the provider during patient examinations, phlebotomy services, Direct Observation Therapy, and case management. The Rural Health Outreach Ambulatory Care Nurse Supervisor will manage the Rural Health Outreach Medical Assistant. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health access for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. Responsibilities of Nurse Supervisor Engage in outreach initiatives in collaboration with the Rural Heath Outreach Program Manager as directed by the Associate Director of Clinical Operations and Director of External Affairs. Maintain the Mobile Health Unit (MHU) in accordance with Joint Commission standards, including stocking and maintenance of diagnostic equipment, supplies and medications needed for patient care. Perform and document daily completion of QC logs and maintain POCT before beginning patient care. Assist providers and medical assistants with patient care, e.g., take vital signs, perform EKGs, collect specimens, irrigate ears, dress wounds, splint and tape injuries, perform selected diagnostic tests, and assist with pap smears, physical exams, and minor procedures when necessary. Oversee clinical care on the MHU and out in the community to ensure culturally competent, high quality, evidence-based care in accordance with Westside's standards, policies, and procedures. Work with the Nurse Manager and Clinical Floor Supervisor to complete the weekly staffing schedule, clinical services delivered in the community, monitor attendance and adequately communicate all last-minute schedule changes to all affected personnel. Proactively and continuously reviews patient medical records to identify any care needs requiring intervention. Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management. Attend community meetings and participate in community events/fairs as directed Maintains compliance with all professional and organization requirements to meet the positions standards Lead team outings and outreach during nurse led health screening events Support Westside's Dover Health Center when not on the Mobile Health Unit Requirements MINIMUM OBJECTIVE QUALIFICATIONS State of Delaware (or compact state) Registered Nurse licensure with no restrictions or disciplinary action Minimum of 2 years' experience in the area of ambulatory care or comparable Current certification in Basic Life Support for Healthcare Providers Become trained in phlebotomy within six months of hire At least six months of experience with electronic medical record software Ability to travel independently to locations (reliable transportation, insured vehicle and valid driver's license) Experience using Microsoft Word, Excel and Outlook PREFERRED OBJECTIVE QUALIFICATIONS Fluency in written and spoken English and spoken Spanish, including knowledge of medical terminology Clinical experience, training and/or passion to provide quality care to underserved populations Leadership/Program Development Experience Ambulatory Care Certified Salary Description based on experience/education starting at 60k

Full-time Description WESTSIDE IS LOOKING FOR ENROLLMENT SPECIALISTS! JOIN THE TEAM THAT MAKES A DIFFERENCE! JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES. Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME. A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health access for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. What we expect from you: Provide assistance to WFH patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter Complete timely, detailed reports for all patient/consumer activities and outreach events Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations Travel to and participate in statewide outreach events as needed, typically 2-4 times per month Attend all required meetings and trainings Develop extensive knowledge of health care and social service resources available in the community Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state Requirements High school diploma or GED Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook) Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population Valid driver's license, reliable transportation and ability to travel independently between work locations, including external outreach events Salary Description based on experience/education starting at $15.25

Full-time Description WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS! $5,000 SIGN ON BONUS! Loan Repayment Available! Join the team making a difference in the community! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME. A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation. OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. RESPONSIBILITIES: Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient's medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested. Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient's pharmacy Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared. Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests Prepare and administer medications and vaccines as directed by the provider with appropriate written orders Provide education to patients regarding treatment procedures, medications, diets, providers' instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations Clean and sterilize instruments and dispose of contaminated supplies Perform and document point-of-care equipment testing daily before beginning patient care Requirements MINIMUM OBJECTIVE QUALIFICATIONS High school diploma or GED Successful completion of a medical assistant training program at an accredited institution Basic life support certification Experience using Microsoft Office software and electronic medical record software Availability to work evenings until 9 p.m. and occasional Saturday morning Reliable transportation and ability to travel independently between sites PREFERRED OBJECTIVE QUALIFICATIONS Some advanced training/college courses in Allied Health, Science, Medical Assisting, or other healthcare-related field Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or certification by the National Board of Certification for Medical Interpreters Salary Description based on experience starting at $17.25/hr

Full-time Description WESTSIDE IS LOOKING FOR MEDICAL RECORDS / HEALTH INFORMATION SPECIALISTS! JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES. Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Health Information Management (HIM) Specialist gathers, processes, and maintains patient medical records in compliance with ethical, legal, and HIPAA confidentiality regulations. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health access for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. RESPONSIBILITIES Protect the security of medical records to ensure that confidentiality is maintained in accordance with HIPAA regulations. Collect, sort, and distribute paper mail within the office. Evaluate and process incoming documents for provider review and scan into the electronic medical records (EMR) system in accordance with Westside Family Healthcare HIM Department policies. Evaluate, log, and distribute incoming patient medical forms needing provider completion; assist with form completion when appropriate as outlined in HIM department protocols. On a daily basis, collect paper medical documents from designated areas within the office sort and scan them into the EMR. After scanning, maintain paper medical records for 1 month in a secured office location, protecting them from unauthorized disclosure in accordance with HIPAA regulations. Monitor Medical Records site pool inbox on a daily basis and handle requests appropriately. Obtain patient medical records needed for the management of patient care. Send requests to HIM Supervisor to retrieve paper medical records from off-site archives as necessary. Process release of information (ROI) requests needed for patient continuity of care in accordance with Westside Family Healthcare policies and HIPAA regulations. Actively participate in PCMH team Quality Improvement activities. Requirements MINIMUM OBJECTIVE QUALIFICATIONS High school diploma or GED Previous experience using computers and programs, including Microsoft Office Six months of medical office support training or experience. Some knowledge of HIPAA regulations. Ability to travel between work sites as requested

Full-time Description WESTSIDE IS LOOKING FOR A DIRECTOR TO LEAD THE FINANCE AND ACCOUNTING TEAM! JOIN THE TEAM MAKING A DIFFERENCE IN THE LOCAL COMMUNITY! The Director of Finance and Accounting (DFA) is responsible for oversight of all finance, accounting, payroll, and reporting activities. As a member of the senior management team, the Director of Finance and Accounting prepares presentations to the Board Finance Committee. The DFA leads all day-to-day finance and accounting operations and supervises the Accounting team. The DFA ensures that Westside has the financial systems and procedures in place to support organizational goals and objectives and works closely with managers and their staff to educate them regarding finance and accounting procedures and to explore how the finance function can support program operations. Westside Family Healthcare is a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community. With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time. OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. Core Responsibilities of the Director of Finance and Accounting Supervise the Accounting and Finance team Develop and plan department objectives with the CFO and staff including short- and long-range accounting programs in budgeting, profit analysis, accounting systems, financial reporting, and internal auditing Develop and implement policies and procedures to maintain strong internal controls and ensure compliance with regulatory agencies Work with CFO to develop and prepare financial statements (including balance sheets and profit/loss statements) as well as variance analysis, ratios, income/expense, and investment analysis, e.g., effects of fee changes on costs and profits, return on investment Oversee the annual financial audit and any special financial audits Direct the preparation of statistical information and reports for management, government, and other agencies Prepare monthly, quarterly, and annual reporting for management and the Board of Directors Develop and maintain grants management process to ensure accurate financial reporting Requirements Bachelor's degree in finance or accounting Five years of accounting experience Previous experience in all aspects of grant management and fund development Prior experience working for a non-profit organization

Full-time Description WESTSIDE IS LOOKING FOR BEHAVIORAL HEALTH COUNSELORS! $20,000 SIGN ON BONUS! JOIN A CARING, DEDICATED TEAM HELPING THE PEOPLE IN YOUR COMMUNITY. Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Behavioral Health Counselor at Westside provides counseling with an emphasis on prevention, working with individuals and groups to promote optimum behavioral, mental and emotional health. The Behavioral Health Counselor may help individuals deal with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME. A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay. OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. CORE RESPONSIBILITIES Maintain confidentiality of records relating to clients' treatment. Collect information about clients through interviews, observation, review of medical records and/or tests and prepare and maintain all required treatment records and reports, entering information into the electronic medical records system in accordance with policy. Evaluate clients' physical or mental condition and develop, implement and modify treatment plans. Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or developing skills or strategies for dealing with their problems. Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations. Collaborate with other staff members to perform clinical assessments or develop treatment plans. Counsel family members to assist them in understanding, dealing with, or supporting clients or patients. Monitor clients' use of medications. Learn about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other social service agencies. Gather information about community mental health needs or resources that could be used in conjunction with therapy and refer patients, clients, or family members to community resources or to specialists as necessary. Coordinate or direct employee workshops, courses, or training about mental health issues. Assist the primary care and behavioral health teams in developing care management processes such as the use of screenings, disease management techniques, case management and patient education. Requirements MINIMUM OBJECTIVE QUALIFICATIONS Master's degree in mental health counseling, social work, psychology or a related healthcare, social science or human services field Delaware licensure in a counseling field (i.e., Licensed Clinical Social Worker, Licensed Professional Counselor of Mental Health, Licensed Associate Counselor of Mental Health) One year of social work and behavioral health experience One year of management experience Six months of experience using Microsoft Office software suite

Full-time Description WESTSIDE IS LOOKING FOR A SUPERVISOR TO LEAD THE MEDICAL ASSISTANT TEAM! JOIN THE TEAM TAKING CARE OF THE COMMUNITY! The MA Supervisor, (Clinical Floor Supervisor) (CFS) coordinates and supervises the care provided by a designated group of Medical Assistants (MAs), ensuring that they adhere to Westside's standards and procedures in all aspects of their work. The CFS may also assess patient health problems and needs, maintain medical records, advise patients on health maintenance and disease prevention, coordinate with other members of the patient care teams and act as a clinical resource for the team. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health access for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. Core Responsibilities The Clinical Floor Supervisor is responsible for oversight of the Medical Assistant team with responsibilities including: Direct the daily activities of the Medical Assistant staff, including the assignment and completion of tasks, quality oversight and readiness, and preparation. Ensure work is completed efficiently and in accordance with Westside's standards, policies, and procedures. Delegate tasks to MAs as appropriate. Resolve coverage issues related to scheduled and unscheduled absences. Provide support to site MA team, including supporting orientation and ongoing training when needed, and continuously practicing, enforcing, and educating the MA team regarding workflows and workflow changes resulting from the addition or revision of policies and processes. Work in conjunction with the Nurse Manager to maintain vaccine and supply inventory and serve as a main contact for Vaccines for Children/317 programs, except where Lead CFS is present and responsible. Participate in quality improvement activities and initiatives with a focus on sustainability. Ensure daily point-of-care testing is completed per manufacturers recommendations. Oversee the testing of all assigned equipment to ensure equipment is working properly and notify the Clinical Floor Supervisor immediately when equipment is not functional. Complete MA timesheets, performance evaluations, performance improvement plans and formal corrective actions documentation as needed, except where Lead CFS is present and responsible. Facilitate the timely completion of MA competencies for the site MAs and address any identified staff deficiencies, except where Lead CFS is present and responsible. Participate in the recruiting, interviewing, orientation, and training of new MA team members. Act as the liaison with the Lead Clinical Floor Supervisor/Nurse Supervisor/Manager for issues that arise with the MAs. In addition to the Clinical Floor Supervisor responsibilities, the Clinical Floor Supervisor will also perform the duties and responsibilities of the Medical Assistant as defined in the Medical Assistant job description. Maintain Medical Assistant certification and CPR/BLS certification. Other duties as assigned. Requirements MINIMUM QUALIFICATIONS High school diploma or GED Successful completion of a medical assistant training program at an accredited institution At least 5 years of experience as a medical assistant, preferably in the area of ambulatory care Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA Current certification in Basic Life Support for Healthcare Providers At least six months of experience using Microsoft Office software and electronic medical record software Availability to work evenings until 9 p.m. and occasional Saturday mornings Reliable transportation and ability to travel independently between sites PREFERRED QUALIFICATIONS Bi-lingual Spanish preferred Phlebotomy certified preferred Completion of a college-level leadership or management course Associate degree in Allied Health, Science, Medical Assisting, or other healthcare-related field Two years of experience monitoring the performance of at least six employees in an ambulatory outpatient setting Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or certification by the National Board of Certification for Medical Interpreters strongly preferred

Full-time Description WESTSIDE IS LOOKING FOR PHYSICIANS! $20,000 SIGN ON BONUS! JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health access for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people RESPONSIBILITIES: Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols Train residents, medical students, and other health care professionals Participate in newborn rounding and after-hours call rotation as needed Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc. Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside Requirements MINIMUM OBJECTIVE QUALIFICATIONS Graduate of an accredited school of medicine Completion of an appropriate accredited medical residency program Licensure to practice medicine in Delaware Basic life support certification Ability to travel between worksites as needed Certification or eligibility for certification by an applicable American Medical Specialty Board Eligibility for staff privileges to local hospitals associate with WFH Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient PREFERRED OBJECTIVE QUALIFICATIONS Spanish language skills

Full-time Description WESTSIDE IS LOOKING FOR A SOCIAL SERVICES TEAM MEMBER! JOIN THE TEAM THAT TAKES CARE OF YOUR COMMUNITY! The School Based Social Services Coordinator is a core member of the collaborative care team who provides access to social services and resources in the community. As a School Based Social Services Social Services Coordinator, you will be instrumental in creating a nurturing and supportive environment for students and their families at East Side Charter and in the surrounding Wilmington community. This dynamic role encompasses proactive engagement with parents and the school, close collaboration with local organizations, and the provision of direct support to address social and health-related concerns for students and their families. The ideal candidate will excel in working on a multi-disciplinary team, ensuring meticulous documentation, and serving as a pivotal link between the school system and the broader community. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME. A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health access for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. What this role does: Establish and nurture relationships with EastSide families and staff through active participation in parent events, staff meetings, and community gatherings. Facilitate workshops, events, and informational sessions to promote health and wellness awareness. Collaborate with local organizations to enhance community support services in the Wilmington community where EastSide Charter families live. Provide direct support to students and their families, addressing social and health-related concerns. Perform comprehensive screenings and assessments of a patient's social, emotional, environmental, financial, and other support needs to identify factors influencing the student's well-being. Collaborate with the interdisciplinary team to create and implement individualized care plans. Assist families in navigating and accessing available community resources, social services, and healthcare facilities. Stay informed about local resources and maintain an up-to-date database for easy reference. Advocate for the social and emotional well-being of students and their families within the school system and the broader community. Work collaboratively with EastSide Charter staff to address social issues impacting student success. Occasionally support the operational needs of the School-Based Health Center that may include patient registration, schedule appointments, and other duties as needed. Maintain accurate and timely documentation in the electronic medical record. Document progress and treatment recommendations in EMR and the registry so that information is shared with medical providers, psychiatric consultants, and other treating providers. Perform other duties as assigned. Requirements High School Diploma or General Equivalency Diploma (G.E.D.) Strong written and oral communication skills Self-starter with the capability to work independently and collaboratively. One year of experience providing services to a culturally diverse population Three years of experience using computers and Microsoft Office software Ability to perform duties directly in the communities as needed (up to 90% of the schedule will be required to work in communities throughout Delaware) Verifiable good driving record and reliable transportation Ability to work evenings and weekends as needed.

Full-time Description WESTSIDE IS LOOKING FOR PHYSICIAN ASSISTANTS TO JOIN THE TEAM! LOAN REPAYMENT PROGRAMS AVAILABLE! $20K SIGN ON BONUS! JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician Assistant delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME. A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. RESPONSIBILITIES: The Physician Assistant delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities. Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc. Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification 10. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside Requirements Graduate of an accredited Physician Assistant Program Completion of an appropriate accredited medical residency program Licensure to practice medicine in Delaware Basic life support certification Ability to travel between worksites as needed Certification or eligibility for certification by an applicable American Medical Specialty Board Eligibility for staff privileges to local hospitals associate with WFH Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient

Full-time Description WESTSIDE IS LOOKING FOR A NURSE MANAGER! $5,000 SIGN ON BONUS! LOAN REPAYMENT PROGRAM AVAILABLE! JOIN A CARING, DEDICATED NURSING TEAM MAKING A DIFFERENCE IN OUR COMMUNITIES! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Nurse Manager oversees the clinical operations team's ability to provide safe, high-quality care to patients, is involved in continuous quality improvement to improve care delivery and patient outcomes, serves as a resource to caregivers on the team, and establishes a supportive and responsive presence through role modeling and relationship building resulting in employee retention. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health access for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. RESPONSIBILITIES OF NURSE MANAGERS Provide leadership and support to site clinical operations team including nurses and Medical Assistants (MAs) including maintaining team schedules to ensure adequate coverage, completing performance reviews, coordination of educational and preceptor opportunities for nursing students, and participating in the recruitment of new nurses and MAs. Participate in recurring meetings with Associate Director of Clinical Operations and any other meetings at the request of the Associate Director of Clinical Operations. Participate in the development of clinical policies, procedures, workflow, and staff development. Provide support with education and implementation of workflow changes resulting from the addition or revision of policies and processes. Evaluate outcomes of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Oversee the daily huddle in collaboration with Nurse Supervisor and/or Lead/Clinical Floor Supervisor(s) to oversee the flow of clinical care as related to assigned care team, including identifying patients' needs and care gaps. Lead quality improvement activities and initiatives. Provide ambulatory care support as a member of the care team, as needed. Advocate for patients by working with the providers and auxiliary staff to ensure the patients' needs are met. Provide support for other Nurse Managers including covering sites in the event of a staffing issue or managerial support. Completes the responsibilities of the Nurse Supervisor if this position is not filled at a site. Maintain compliance with all professional and organizational requirements to meet position standards. Other duties as assigned or requested. Requirements MINIMUM OBJECTIVE QUALIFICATIONS Active RN licensure in the State of Delaware with no restrictions Five years' experience as a RN Two years' supervisory experience Current BLS certification PREFERRED OBJECTIVE QUALIFICATIONS Bachelor of Science in Nursing or similar Ambulatory Care Nursing Certification (RN-BC) Quality improvement experience Ability to read, write, and speak both Spanish and English fluently

Full-time Description WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS! $20,000 SIGN ON BONUS OFFERED! LOAN REPAYMENT PROGRAMS AVAILABLE! JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES. Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health access for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people RESPONSIBILITIES: Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances Order, perform, or interpret the results of diagnostic tests such as complete blood counts (CBCs) Maintain timely, complete and detailed records of patients' personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements Keep abreast of developments in nursing, medicine and regulatory processes and payer systems such as Medicare, Medicaid, managed care, and private sources, maintaining competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission Consult with or refer patients to appropriate specialists when conditions exceed the scope of practice or expertise Maintain organizational policies and procedures in areas such as safety and infection control Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the FNP is present for the purpose of providing services to WFH patients. Provide clinical education and training of staff and students Participate in WFH performance improvement activities and community education and outreach programs Requirements MINIMUM OBJECTIVE QUALIFICATIONS Graduate of an accredited school or college of nursing with a master's degree in nursing Current registered nurse licensure and advanced registered nurse practitioner licensure and certification Clinical training and experience in ambulatory care Basic life support certification Ability to travel between worksites as needed Salary Description based on experience starting at $120k

Full-time Description WESTSIDE IS LOOKING FOR DENTAL ASSISTANTS! NOW $5,000 SIGNING BONUS! JOIN THE TEAM THAT MAKES A DIFFERENCE! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Assistants are responsible for providing hands-on support to Dentists and completing prep work so they can more efficiently care for patients. Their duties include completing intake paperwork and updating patient records, sterilizing, and organizing dental tools and assisting during dental procedures. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. CORE RESPONSIBILITIES Escort patients to and from rooms. Ensure proper treatment notes are recorded in the patient's chart. Perform clinical procedures as practice act allows and as directed by dentist. Give patient instruction and demonstrate when necessary. Monitor patient flow. Keep dental units ready, stocked, and clean. Sterilize all instruments and handpieces according to the company's protocol. Keep trays, instruments and treatment room drawers organized. Arrange patient charts and radiographs for the next day's appointments. PM22 Requirements MINIMUM OBJECTIVE QUALIFICATIONS High school diploma or GED Basic life support certification Current Delaware X-ray certification Six months of experience using Microsoft Office software Six months of experience using electronic dental or medical record software Graduate of accredited dental assisting program or dental assisting experience Salary Description based on experience starting at $18.00

Full-time Description WESTSIDE IS LOOKING FOR NURSES! $5,000 SIGN ON BONUS! LOAN REPAYMENT PROGRAM AVAILABLE! JOIN A CARING, DEDICATED NURSING TEAM MAKING A DIFFERENCE IN OUR COMMUNITIES! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care Nurse (RN) is an on-site nurse RN serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care Nurse RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay. Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health access for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. RESPONSIBILITIES OF NURSES Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care. Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care Assesses and documents progress towards goals based on provider's plan of care; utilizing clinical judgment, established protocols, review of patients' self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP) Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols Requirements MINIMUM OBJECTIVE QUALIFICATIONS Graduate of an accredited nursing program with an associate degree in Nursing Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action Current BLS certification Active Ambulatory Care Certification (AMB-BC) - must commit to obtaining within 1 year of hire

Full-time Description WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES! JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health access for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. RESPONSIBILITIES: Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner Verify and update patient demographic and payer information in electronic medical record system Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders Demonstrates outstanding professional telephone management skills Assists patients who have disabilities to the extent to which they are trained to assist as needed Protects patients' rights of confidentiality; mandatory familiarity with HIPAA Requirements MINIMUM OBJECTIVE QUALIFICATIONS High school diploma or GED One year of work experience in customer service Experience using Microsoft Office software PREFERRED OBJECTIVE QULIFICATIONS Fluency in written and spoken English and in spoken Spanish Some college credits (18-24) or Associates degree in a health-related discipline or business administration Six months of experience using electronic medical record software Salary Description based on experience starting at $15/hour

Full-time Description WESTSIDE IS LOOKING FOR A SUPERVISOR TO LEAD THE MEDICAL ASSISTANT TEAM! JOIN THE TEAM TAKING CARE OF THE COMMUNITY! The MA Supervisor, (Clinical Floor Supervisor) (CFS) coordinates and supervises the care provided by a designated group of Medical Assistants (MAs), ensuring that they adhere to Westside's standards and procedures in all aspects of their work. The CFS may also assess patient health problems and needs, maintain medical records, advise patients on health maintenance and disease prevention, coordinate with other members of the patient care teams and act as a clinical resource for the team. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health access for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. Core Responsibilities The Clinical Floor Supervisor is responsible for oversight of the Medical Assistant team with responsibilities including: Direct the daily activities of the Medical Assistant staff, including the assignment and completion of tasks, quality oversight and readiness, and preparation. Ensure work is completed efficiently and in accordance with Westside's standards, policies, and procedures. Delegate tasks to MAs as appropriate. Resolve coverage issues related to scheduled and unscheduled absences. Provide support to site MA team, including supporting orientation and ongoing training when needed, and continuously practicing, enforcing, and educating the MA team regarding workflows and workflow changes resulting from the addition or revision of policies and processes. Work in conjunction with the Nurse Manager to maintain vaccine and supply inventory and serve as a main contact for Vaccines for Children/317 programs, except where Lead CFS is present and responsible. Participate in quality improvement activities and initiatives with a focus on sustainability. Ensure daily point-of-care testing is completed per manufacturers recommendations. Oversee the testing of all assigned equipment to ensure equipment is working properly and notify the Clinical Floor Supervisor immediately when equipment is not functional. Complete MA timesheets, performance evaluations, performance improvement plans and formal corrective actions documentation as needed, except where Lead CFS is present and responsible. Facilitate the timely completion of MA competencies for the site MAs and address any identified staff deficiencies, except where Lead CFS is present and responsible. Participate in the recruiting, interviewing, orientation, and training of new MA team members. Act as the liaison with the Lead Clinical Floor Supervisor/Nurse Supervisor/Manager for issues that arise with the MAs. In addition to the Clinical Floor Supervisor responsibilities, the Clinical Floor Supervisor will also perform the duties and responsibilities of the Medical Assistant as defined in the Medical Assistant job description. Maintain Medical Assistant certification and CPR/BLS certification. Other duties as assigned. Requirements MINIMUM QUALIFICATIONS High school diploma or GED Successful completion of a medical assistant training program at an accredited institution At least 5 years of experience as a medical assistant, preferably in the area of ambulatory care Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA Current certification in Basic Life Support for Healthcare Providers At least six months of experience using Microsoft Office software and electronic medical record software Availability to work evenings until 9 p.m. and occasional Saturday mornings Reliable transportation and ability to travel independently between sites PREFERRED QUALIFICATIONS Bi-lingual Spanish preferred Phlebotomy certified preferred Completion of a college-level leadership or management course Associate degree in Allied Health, Science, Medical Assisting, or other healthcare-related field Two years of experience monitoring the performance of at least six employees in an ambulatory outpatient setting Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or certification by the National Board of Certification for Medical Interpreters strongly preferred

Full-time Description WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS! NOW $5,000 SIGN ON BONUS! Join a team that makes a difference in the community! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME. A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. RESPONSIBILITIES: Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient's medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested. Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient's pharmacy Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared. Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests Prepare and administer medications and vaccines as directed by the provider with appropriate written orders Provide education to patients regarding treatment procedures, medications, diets, providers' instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations Clean and sterilize instruments and dispose of contaminated supplies Perform and document point-of-care equipment testing daily before beginning patient care Requirements MINIMUM OBJECTIVE QUALIFICATIONS High school diploma or GED Successful completion of a medical assistant training program at an accredited institution Basic life support certification Experience using Microsoft Office software and electronic medical record software Availability to work evenings until 9 p.m. and occasional Saturday morning Reliable transportation and ability to travel independently between sites PREFERRED OBJECTIVE QUALIFICATIONS Some advanced training/college courses in Allied Health, Science, Medical Assisting, or other healthcare-related field Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or certification by the National Board of Certification for Medical Interpreters Salary Description based on experience starting at $17.25