Assistant General Manager
Dublin, OH jobs
Company Summary: Who is Taco Bell?
Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States.
The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people.
What is "Live Más"?
Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.
Job Description - About the Job:
Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant.
This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.
The Day-to-Day: Build People Capability
Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
Recruit and equip high quality operators to deliver great customer experiences
Build a healthy and robust bench of developed and capable Managers and Team Members
Leads performance management process for all employees in their restaurant
Lead by example - be a culture champion and live by Taco Bell HUNGRY principles:
Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
Leverage culture and people capability to fuel brand performance
Provides leadership and coaching, developing Manager's and Team Members
Deliver a Consistent Customer Experience
Ensure complete and timely execution of corporate & local marketing programs
Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily
transactions of 500-800
Ensure local health and safety codes, and company safety and security policies are met
Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets
Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets
Grow the Brand, Sales and Profits
Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
Works with management team to develop and deliver unit-specific Annual Operating Plans
Minimum Requirements - Is This You?
High School minimum, University Degree Preferred
1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
Strong interpersonal and conflict resolution skills
Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
Strong analytical/decision-making skills
Basic personal computer literacy
Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
Provides leadership and coaching for each employee in their restaurant
Demonstrated track record of workplace achievement in the selection, coaching and
development of managerial employees
Proven ability to drive customer satisfaction, financial performance and employee
satisfaction
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más!
We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music
We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
We foster a culture of authenticity and believe all people can make a difference
Catering Manager
Jefferson City, MO jobs
Chick-fil-A Jefferson City is looking for a Catering / Sales Manager to help grow our outside & inside sales and expand our business.
We are looking for a sharp, professional individual who is highly organized and sales minded. Some experience is preferred.
Wages: Negotiable with experience
Responsibilities:
Generate and maintain catering and outside sales accounts.
Identify new leads and develop relationships.
Develop and manage outside events and selling opportunities.
Leverage corporate partnerships and relationships.
Distribute marketing materials to potential customers.
Facilitate and manage fundraising opportunities with schools and organizations.
Oversee coordination and execution of catering orders as well as the assembly and delivery of orders when necessary.
Responsible for guest confirmation and follow up, scheduling, and communication with operations team.
Social Media Marketing and in-store campaigns.
Manage donation requests and other fundraising opportunities.
Increase customer traffic and inside sales.
Assist with service in dining room between caterings
Qualifications:
Proven self-starter
Microsoft Office and technology savvy
Self-motivated and sales focused
Relationship builder
Flexible schedule including occasional nights and Saturdays
Organized, with strong planning and project management skills
A friendly demeanor and positive attitude
Professional communication skills, both conversational and written
Must have driver's license and personal vehicle
Position is available for part time OR full-time hours. Flexible schedule with the opportunity for some work-from-home.
It's a Great Place to Work
At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
REQUIREMENTS
Must have driver's license and personal vehicle.
Benefits
Full and Part time positions available
Paid Time Off
Health, Dental, & Vision
401 K
Free College Tuition
Employee Discount
Sunday's Off
Flexible Schedule
Leadership Opportunities
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) matching
Employee discount
Paid training
Mileage reimbursement
Manager - Culinary Innovation
Dublin, OH jobs
When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!
Lead culinary innovation by creating trend-forward menu items aligned with brand strategy. Manage formulation, testing, and optimization of new products and processes to drive profitable growth. Serve as a leader within the Culinary Innovation team, fostering creativity and best in class consumer experiences.
Responsibilities
Manage Culinary Strategy for Multiple Category Platforms
Develop and maintain a robust innovation pipeline across assigned menu categories.
Ensure alignment with brand strategy, R&D Food Vision, food safety standards, and cost targets.
Conduct regular category reviews, identify gaps, and propose solutions to meet consumer expectations.
Act as subject matter expert, providing insights and recommendations to cross-functional teams
Monitor performance metrics and make product recommendations based on consumer trends and competitive analysis.
Manage Product Development
Lead creation of gold-standard prototypes and new product formulations that can be scaled for commercialization.
Conduct rigorous testing: portion studies, temperature/yield analysis, and competitive benchmarking.
Validate equipment compatibility and operational feasibility in restaurant environments.
Document findings and present actionable recommendations to leadership and cross-functional partners.
Supplier Relationship Management
Build strategic partnerships with suppliers to ensure high quality partnerships and best ways of working
Be knowledgeable on timelines, quality standards, and cost parameters to meet business objectives.
Organize supplier demos, tastings, and innovation sessions to align with brand vision.
Provide structured and timely feedback to suppliers following product reviews and provide supplier performance feedback to culinary leadership for quarterly business meetings.
Stay informed on supplier capabilities and emerging technologies to leverage for future projects.
Provide Culinary Vision & Trend Leadership (15%)
Serve as a thought leader in culinary innovation, influencing the brand's food culture.
Research and interpret culinary trends, competitive offerings, and consumer insights.
Ensure compliance with Brand ingredient regulations, nutritional standards and ESG goals.
Be agile and willing to adapt strategy in a fast-paced environment.
Grow and Develop Direct Reports
Mentor team members through structured development plans and performance feedback.
Identify stretch assignments and cross-functional opportunities to build leadership skills.
Foster a collaborative and innovative work environment that encourages creativity and accountability.
Provide coaching on project prioritization, stakeholder management, and technical skills.
Support succession planning by preparing high-potential talent for future leadership roles.
Minimum Wage USD $99,000.00/Yr. Maximum Wage USD $173,000.00/Yr. Qualifications
Education: Bachelors Degree
Additional education information (major, etc.): Food Science, Culinary or related field.
10 years' combined experience in product development, restaurants and education
Proficient computer skills including outlook, word, excel and power point
Strong organizational, communication, delegation and presentation skills
Creative thinker with ability to achieve results in a dynamic environment
Passion for food
Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or at other location(s) as designated by the Company. You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite
Wendy's was built on the premise, "Quality is our Recipe ," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 20% of annualized base salary, based on actual company and personal performance.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, ***********************
NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.
Auto-ApplyManager - Culinary Innovation
Dublin, OH jobs
Why Wendy's When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!
Lead culinary innovation by creating trend-forward menu items aligned with brand strategy. Manage formulation, testing, and optimization of new products and processes to drive profitable growth. Serve as a leader within the Culinary Innovation team, fostering creativity and best in class consumer experiences.
Responsibilities
Manage Culinary Strategy for Multiple Category Platforms
* Develop and maintain a robust innovation pipeline across assigned menu categories.
* Ensure alignment with brand strategy, R&D Food Vision, food safety standards, and cost targets.
* Conduct regular category reviews, identify gaps, and propose solutions to meet consumer expectations.
* Act as subject matter expert, providing insights and recommendations to cross-functional teams
* Monitor performance metrics and make product recommendations based on consumer trends and competitive analysis.
Manage Product Development
* Lead creation of gold-standard prototypes and new product formulations that can be scaled for commercialization.
* Conduct rigorous testing: portion studies, temperature/yield analysis, and competitive benchmarking.
* Validate equipment compatibility and operational feasibility in restaurant environments.
* Document findings and present actionable recommendations to leadership and cross-functional partners.
Supplier Relationship Management
* Build strategic partnerships with suppliers to ensure high quality partnerships and best ways of working
* Be knowledgeable on timelines, quality standards, and cost parameters to meet business objectives.
* Organize supplier demos, tastings, and innovation sessions to align with brand vision.
* Provide structured and timely feedback to suppliers following product reviews and provide supplier performance feedback to culinary leadership for quarterly business meetings.
* Stay informed on supplier capabilities and emerging technologies to leverage for future projects.
Provide Culinary Vision & Trend Leadership (15%)
* Serve as a thought leader in culinary innovation, influencing the brand's food culture.
* Research and interpret culinary trends, competitive offerings, and consumer insights.
* Ensure compliance with Brand ingredient regulations, nutritional standards and ESG goals.
* Be agile and willing to adapt strategy in a fast-paced environment.
Grow and Develop Direct Reports
* Mentor team members through structured development plans and performance feedback.
* Identify stretch assignments and cross-functional opportunities to build leadership skills.
* Foster a collaborative and innovative work environment that encourages creativity and accountability.
* Provide coaching on project prioritization, stakeholder management, and technical skills.
* Support succession planning by preparing high-potential talent for future leadership roles.
What we expect from you
* Education: Bachelors Degree Additional education information (major, etc.): Food Science, Culinary or related field.
* 10 years' combined experience in product development, restaurants and education
* Proficient computer skills including outlook, word, excel and power point
* Strong organizational, communication, delegation and presentation skills
* Creative thinker with ability to achieve results in a dynamic environment
* Passion for food
Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or at other location(s) as designated by the Company. You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite
Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 20% of annualized base salary, based on actual company and personal performance.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, ***********************
NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.
Education: Bachelor's Degree
Travel: 25%
Pay Range: $99,000.00 - $173,000.00 Annually
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
Restaurant Manager Northeast Ohio Leadership GMAGMShift leads
Eastlake, OH jobs
Maintains excellence in guest service and quality control of operations consistently to ensure the company mission is attained.
ESSENTIAL FUNCTIONS
1. Runs shifts effectively to ensure quality products, guest service, and restaurant
cleanliness meet system standards.
2. Consistently ensures guests receive quality products in five minutes or less for in house
orders and four minutes or less for drive thru orders.
3. Ensures proper product quality control, presentation and hold times according to the
Operations Training Manual, Order Assembly.
4. Accesses financial information and completes weekly sales and labor during their shift.
5. Routinely monitors and coaches team on safety best practices related to the Culver's
hazard communication program and workplace safety.
6. Empowers team to handle guest comments “the Culver's way.”
7. Ensures team is knowledgeable concerning products and guest service.
8. Demonstrates and maintains a positive attitude among team members.
9. Demonstrates and ensures proper personal hygiene and food safety practices are
maintained in the restaurant.
10. Displays point of purchase (P.O.P.) materials timely according to the current marketing
campaign.
11. Demonstrates proficiency on all restaurant positions.
12. Provides ongoing development of crew chief and shift leader using the management
training checklist.
13. Maintains an adequate team on each shift to meet labor cost standards.
14. Ensures proper follow up of visitation and full field reports, including but not limited to
cleanliness, hospitality, and ground appearance.
15. Performs daily morning, afternoon and evening restaurant shifts
16. Prepares and reviews daily reconciliation report against daily control totals from cash
register system ensuring accuracy.
17. Runs financial report, counts afternoon drawers, enters drawer pickups and completes
daily.
18. Ensures team is cross-trained by the training team effectively.
19. Help identify and develop candidates for the crew chief position.
20. Completes food inventory order accurately, using forecasts and projections based on
current restaurant sales.
21. Observes and maintains daily inventory levels accurately, based on current restaurant
sales.
22. Ensures shelf life, rotation of inventory and tempering sheet is maintained.
23. Delegates and ensures the accurate completion of the Quality Control/Safe Food
Checklist and First In-First Out product rotation.
24. Completes end-of-the month inventory procedures accurately.
25. Delegates restaurant and equipment cleaning.
26. Directs weekly and monthly odd jobs to team assigning them to daily deployment sheet.
27. Demonstrates positive and effective role modeling for all team members through
appearance and attitude.
28. Follows restaurant policies and procedures consistently.
29. Demonstrates and ensures team is following system standards for uniforms and
appearance.
30. Attends all manager and team member meetings.
31. Follows and encourages team to follow all restaurant policies and procedures.
32. Checks e-mail and extranet twice daily during each shift and responds as necessary.
33. Uses radiant for cash counting procedures.
QUALIFICATIONS
EDUCATION: College graduate with a degree in hotel and restaurant management or equivalent experience. Certified from a national food safety program.
EXPERIENCE: One year experience in a supervisory position.
CHARACTERISTICS: Have the ability to effectively organize work, communicate well and be management oriented. Be knowledgeable in all aspects of business and show good judgment. Demonstrates an energetic, positive attitude that is contagious.
COMPENSATION: Salary is commensurate with person's qualifications and will reflect present market for a person of similar responsibilities. Benefits available for full time managers.
PHYSICAL ABILITIES
Stand Constantly
Walk Constantly
Sit Occasionally
Handling Constantly
Lift / carry 10 lbs or less Constantly
Lift / carry 11-20 lbs Constantly
Lift / carry 21-50 lbs Frequently
Lift / carry 51-100 lbs Occasionally
MANAGEMENT LEADERSHIP SUCCESS FACTORS
COMMUNICATION: Verbal, written, presentations to others; communication up - same level - direct reports; inclusive, honest, direct, timely; clear, concise; confronts the brutal facts; delivers ideas for solutions with problems.
CHANGE MANAGEMENT: Taking initiative, supportive of change; reacts quickly and appropriate; sets a good example as a role model in accepting change, executing change initiatives and following through to insure changes are effective.
DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues; gathers appropriate information and seeks input from cross functional team members; collaborates with others to insure that decisions are made with consideration for impact on others; makes timely and fair decisions; able to make tough decisions when necessary.
INNOVATION, CREATIVITY & VISION: Seeks new ways to improve efficiency, effectiveness, quality; achieves extra-ordinary results with ordinary resources.
PLANNING (short and long term): Organized and able to establish priorities, required resources; delivers the desired results; manages multiple deadlines and priorities; insures that planning involves cross-functional team members to assess impact of deadlines and utilization of resources.
ORGANIZATIONAL RELATIONSHIPS: Builds effective relationships with both external (guests and vendors) and internal (team members) stakeholders, and between levels, teams and across functions. Supports and cooperates with other teams, negotiates and has the ability to influence others.
BUILDS AND SUSTAINS A HIGH PERFORMANCE TEAM: Selects the right people for the right job. Develops team members, provides training and development to support their success; empowers team members to make decisions while minimizing risks; provides measurable feedback in a timely manner; retains valuable talent and builds the effectiveness of the team as a whole. Plays like a champion
ACCOUNTABILITY: Walks the talk. Delivers results on time and at the quality level promised.
Work schedule
Weekend availability
Holidays
Day shift
Night shift
Overtime
Supplemental pay
Bonus pay
Other
Benefits
Flexible schedule
Health insurance
Employee discount
Paid training
Restaurant Manager
Columbus, OH jobs
Why Wendy's Restaurant Managers are an integral part of the restaurant leadership and management team. Restaurant Managers provide the direction, training and expertise required to ensure that the customer's expectations are exceeded and that each shift that they oversee achieves its business goals.Restaurant Managers:
* Help run a million-dollar business through high energy and high standards
* Understand the right way to do business and helps the team act accordingly
* Assist with building bench strength by developing successful Crew and Shift Supervisors
* Maintain a Team atmosphere
What you can expect
* Salary starting at $35,000
* Monthly Bonus potential
* up to 4 weeks paid vacation
* 5 days paid time off
* Medical/Dental insurance
This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
Call ************** to apply
Email [email protected] to apply
Visit ************************************** to apply
Restaurant Manager
Columbus, OH jobs
Columbus, MS
Statement of Purpose:
In this role, the Restaurant Manager will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. The Restaurant Manager will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling. With the support of a General Manager (GM) or District Manager (DM), the Restaurant Manager will manage the daily operations and staff of a Wendy's restaurant. The Restaurant Manager will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, the Restaurant Manager will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all federal, state and local laws and ethical business practices. The Restaurant Manager will lead, interview, direct, train and develop all subordinate employees with the support of the GM or DM. The Restaurant Manager is responsible for the training, and continuing development of the crew in the restaurant.
In summary, the Restaurant Manager assists the General Manager in operating and maintaining the restaurant to maximize profitability and customer satisfaction.ACCOUNTABILITIES:
Sales and Profits
Responsible for managing labor costs by evaluating labor needs against projected sales during the shift.
Responsible for monthly review of budget and P&L.
Builds sales by promoting customer satisfaction.
Manages costs by monitoring crew prep, production, and procedures execution.
Tracks waste levels by using established procedures and monitoring crew position procedures.
Communicates to General Manager or District Manager any problems in sales and profit related to shift management.
Assists General Manager or District Manager in executing restaurant sales and profits plan as defined.
Monitors food costs to eliminate waste and theft.
Quality
Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
Monitors product quality by managing crew performance and providing feedback.
Service
Takes service times and determines efficiency.
Trains crew to respond promptly to customer needs.
Trains crew in customer courtesy.
Takes corrective action with crew to improve service times.
Trains crew to solicit feedback to determine customer satisfaction.
Establishes and communicates daily S.O.S. goals.
Cleanliness
Trains crew to maintain restaurant cleanliness during shift.
Follows restaurant cleaning plan.
Directs crew to correct cleaning deficiencies.
Training
Trains crew in new products.
Assists General Manager in training new managers.
Trains crew using the Crew Orientation and Training process.
Trains new crew in initial position skills.
Cross-trains crew as necessary for efficient coverage of positions during shifts.
Recognizes high-performing crewmembers to General Manager or District Manager.
Controls
Follows flowcharts to ensure crew is meeting prep and production goals.
Monitors inventory levels to ensure product availability.
Completes physical inventory of product as defined by the General Manager.
Intake weekly food deliveries.
Maintains security of cash, product and equipment during shifts.
Follows restaurant priorities and plan established by the General Manager.
Ensures proper execution of standards and procedures when managing shifts.
Manages shift to Q.S.C. level of 80% or better.
Takes appropriate action when problems are anticipated or identified.
Policies and Procedures
Follows procedures outlined in the Operations manual.
Maintains safe working conditions in restaurant as outlined in company policies and procedures.
Follows company policy for cash control.
Reports accidents promptly and accurately.
Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.
Administration
Performs administrative duties as required by the General Manager or District Manager.
Writes crew schedule to meet plans and objectives of General Manager or District Manager.
Complies with company standards for crew benefits if applicable.
Maintenance
Follows Preventative Maintenance Program.
Trains and monitors crew to maintain equipment.
Auto-ApplyRestaurant Manager
Columbus, OH jobs
WHAT YOU'LL DO
Managers are a critical part of our restaurant leadership team. Restaurant managers work with general managers to provide the direction and training required on every shift to exceed our customer's expectations.
Wendy's Managers:
Inspire Crew members to always do their best
Ensure guests enjoy an outstanding customer experience
Get great results while creating a warm, welcoming place for both employees and customers
Grow management skills in a fast-paced environment
Foster a Team atmosphere
WHAT YOU CAN EXPECT
*Flexible Schedule
*Paid time off
*Up to 4 weeks paid vacation
*Paid time off, paid holidays
*Monthly bonus
*Medical and Dental insurance
*Competitive pay
Supplemental pay
Bonus pay
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Referral program
Employee discount
Restaurant Manager
Dublin, OH jobs
STEAK N SHAKE IS HIRING MANAGERS looking to MAKE A DIFFERENCE!
We have exciting times ahead! What we sell is an experience. We are looking for passionate people with a fun-loving attitude who provide a hospitable service.
YOU:
Demonstrate the Golden Rule
Have a competitive spirit and desire to win
A track record of proven leadership
Possess high character and high competence
Desire to improve the lives of others
US:
Desire to improve the lives of employees, customers, franchisees
Committed to you and your successful journey
We place trust above all else. This builds loyalty.
Determined to be the employer of choice, placing employees first. We seek to be the maximum wage employer.
Desire to lead and dominate the premium burger segment of the restaurant industry
Our pace is fast, focused, and effective.
STEAK N SHAKE MANAGER DESCRIPTION:
The Manager reports directly to the General Manager or Franchise Owner. They assist in the day-to-day responsibilities of managing the restaurant, directing the employees, ensuring guest satisfaction and thereby demonstrating the Gold Standard in service. They will partner with the General Manager to meet the business and strategic objectives of the organization. The sky is the limit for those seeking to make a difference in this world!
BENEFITS:
Employee meal
Paid time off
Paid training
Bonus Program
Qualifications
US work authorization (Required)
High school or equivalent (Preferred)
Driver's License (Required)
SOUND LIKE A GREAT PARTNERSHIP? CLICK NOW TO APPLY!!
Restaurant Manager
Maumee, OH jobs
Looking for a rewarding job with Sundays off? Join us as we build our new team, where you'll enjoy a guaranteed day off each week and a fresh start in a brand new store!
Want to be a part of one of the most loved brands in the country? This position is fast-paced and dynamic-ideal for those who thrive on challenges and have the grit to be part of a new venture. If you're ready to play a crucial role on our team and help us establish our new restaurant, we'd be thrilled to meet you!
Role:
We are looking for part-time & full-time Leaders to join our Leadership Team!
Our Benefits Include:
Career development and leadership training opportunities.
100% Free College
A supportive and team-focused work culture.
Flexible scheduling (and closed on Sundays)!
Learning first-hand from an experienced Operator and Restaurant Leader
Scholarship opportunities
Free meal every time you work!
Paid training
Team member outings
Plus a chance to work with individuals who care about our community and care about YOU!
Leadership Responsibilities:
Be a champion of our vision to be Maumee's most caring business.
Lead, influence, and build the next generation of leaders.
Coach and build up others while executing a strong guest experience
Model expertise in all restaurant positions
Collaborate with other leaders to ensure all aspects of operations align with our mission and core values.
Provide feedback, performance reviews, and support to promote continuous growth among team members.
Manage and count registers
Tenaciously drive business results
Requirements:
Proven leadership and operational experience, preferably in a fast-paced, customer-focused environment.
Strong coaching and development skills with a focus on accountability and team success.
Excellent communication and interpersonal skills, with the ability to inspire and motivate others.
A passion for guest service and creating memorable experiences for customers.
Ability to manage multiple priorities while ensuring operational effectiveness and a positive team environment.
Prior experience in a Chick-fil-A or similar setting is a plus, but not required.
Most Chick-fil-A Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
Weekend availability
8 hour shift
Night shift
Monday to Friday
10 hour shift
Benefits
Flexible schedule
Health insurance
Referral program
Employee discount
Paid training
Restaurant Manager
Maumee, OH jobs
Looking for a rewarding job with Sundays off? Join us as we build our new team, where you'll enjoy a guaranteed day off each week and a fresh start in a brand new store! Want to be a part of one of the most loved brands in the country? This position is fast-paced and dynamic-ideal for those who thrive on challenges and have the grit to be part of a new venture. If you're ready to play a crucial role on our team and help us establish our new restaurant, we'd be thrilled to meet you!
Role:
We are looking for part-time & full-time Leaders to join our Leadership Team!
Our Benefits Include:
* Career development and leadership training opportunities.
* 100% Free College
* A supportive and team-focused work culture.
* Flexible scheduling (and closed on Sundays)!
* Learning first-hand from an experienced Operator and Restaurant Leader
* Scholarship opportunities
* Free meal every time you work!
* Paid training
* Team member outings
Plus a chance to work with individuals who care about our community and care about YOU!
Leadership Responsibilities:
* Be a champion of our vision to be Maumee's most caring business.
* Lead, influence, and build the next generation of leaders.
* Coach and build up others while executing a strong guest experience
* Model expertise in all restaurant positions
* Collaborate with other leaders to ensure all aspects of operations align with our mission and core values.
* Provide feedback, performance reviews, and support to promote continuous growth among team members.
* Manage and count registers
* Tenaciously drive business results
Requirements:
* Proven leadership and operational experience, preferably in a fast-paced, customer-focused environment.
* Strong coaching and development skills with a focus on accountability and team success.
* Excellent communication and interpersonal skills, with the ability to inspire and motivate others.
* A passion for guest service and creating memorable experiences for customers.
* Ability to manage multiple priorities while ensuring operational effectiveness and a positive team environment.
* Prior experience in a Chick-fil-A or similar setting is a plus, but not required.
Most Chick-fil-A Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Catering Manager
Springdale, OH jobs
Oversee all aspects of the catering program: operations, growth, sustainability, and training.
Manage channels of operation: online orders, phone-in orders, Inktel orders, pick-up, and delivery.
Build relationships with guests and community (businesses, schools, churches, etc. ).
Train TL and Catering Specialists in catering systems, food safety, and order execution.
Collaborate with FOH and BOH teams to ensure food quality and timely order fulfillment.
Develop fundraising opportunities and manage off-site events
Objectives:
Ensure smooth daily catering order execution through FOH and BOH communication.
Master catering systems and tools (Pathways, Inktel, Catering Management Tool, etc. ).
Provide hospitable pick-up and delivery experiences.
Train drivers and maintain compliance with insurance and payroll standards.
Focus on sales growth and special event coordination.
Responsibilities:
Daily:
Communicate catering order needs with FOH and BOH teams.
Greet guests with hospitality and offer complimentary beverages for pick-up orders.
Ensure timely and accurate order processing and delivery.
Maintain customer account information and compliance logs.
Weekly:
Review orders and responsibilities with FOH and BOH teams.
Write thank-you notes to guests and maintain catering prep space cleanliness.
Create supply orders for catering accessories.
Monthly:
Meet with the Director of Leadership Development to discuss plans and promotions.
Review sales and CEM scores against goals.
Maintain a monthly calendar for events and prepare huddles for Shift Leaders.
Quarterly:
Train new TL and CS as needed.
Plan vacation schedules to ensure coverage during critical catering days.
Yearly:
Plan sales goals, tools, and budget for the next year's catering strategy.
Direct Reports:
Supervises Catering Specialists during scheduled catering functions.
Communicates effectively with TL, Shift Leaders, and CS for team success.
Skills & Qualifications:
Strong communication, hospitality, and influencing skills.
Detail-oriented, efficient time manager, and multi-tasker.
Proficient in catering systems, food safety, and kitchen operations.
Minimum of an Associates Degree in Marketing
Location: Chick-Fil-A Springdale located at 501 E Kemper Rd. Springdale, Ohio 45246
If you're a motivated and dynamic individual looking to grow your career in the food & beverage industry, apply now to join our Chick-fil-A family!
Work schedule
Day shift
Holidays
Monday to Friday
Weekend availability
10 hour shift
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
Employee discount
Paid training
Mileage reimbursement
Catering Manager
Springdale, OH jobs
Catering Manager Job Description * Oversee all aspects of the catering program: operations, growth, sustainability, and training. * Manage channels of operation: online orders, phone-in orders, Inktel orders, pick-up, and delivery. * Build relationships with guests and community (businesses, schools, churches, etc. ).
* Train TL and Catering Specialists in catering systems, food safety, and order execution.
* Collaborate with FOH and BOH teams to ensure food quality and timely order fulfillment.
* Develop fundraising opportunities and manage off-site events
Objectives:
* Ensure smooth daily catering order execution through FOH and BOH communication.
* Master catering systems and tools (Pathways, Inktel, Catering Management Tool, etc. ).
* Provide hospitable pick-up and delivery experiences.
* Train drivers and maintain compliance with insurance and payroll standards.
* Focus on sales growth and special event coordination.
Responsibilities:
Daily:
* Communicate catering order needs with FOH and BOH teams.
* Greet guests with hospitality and offer complimentary beverages for pick-up orders.
* Ensure timely and accurate order processing and delivery.
* Maintain customer account information and compliance logs.
Weekly:
* Review orders and responsibilities with FOH and BOH teams.
* Write thank-you notes to guests and maintain catering prep space cleanliness.
* Create supply orders for catering accessories.
Monthly:
* Meet with the Director of Leadership Development to discuss plans and promotions.
* Review sales and CEM scores against goals.
* Maintain a monthly calendar for events and prepare huddles for Shift Leaders.
Quarterly:
* Train new TL and CS as needed.
* Plan vacation schedules to ensure coverage during critical catering days.
Yearly:
* Plan sales goals, tools, and budget for the next year's catering strategy.
Direct Reports:
* Supervises Catering Specialists during scheduled catering functions.
* Communicates effectively with TL, Shift Leaders, and CS for team success.
Skills & Qualifications:
* Strong communication, hospitality, and influencing skills.
* Detail-oriented, efficient time manager, and multi-tasker.
* Proficient in catering systems, food safety, and kitchen operations.
Location: Chick-Fil-A Springdale located at 501 E Kemper Rd. Springdale, Ohio 45246
If you're a motivated and dynamic individual looking to grow your career in the food & beverage industry, apply now to join our Chick-fil-A family!
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Restaurant Manager
Hamilton, OH jobs
Culver's - Immediate Restaurant Manager Needed
Are you passionate about leading a team in a fun and friendly environment? Do you strive for excellence in customer service and quality standards?
Join Culver's, a family-friendly casual dining restaurant where every customer leaves happy. As a Restaurant Manager, you will play a vital role in maintaining revenue, profitability, and quality goals. Your responsibilities include ensuring efficient restaurant operation, high productivity, and exceptional customer service.
Why Join Culver's?
Competitive Wage (Starting at $20 per hour w/overtime)
Bonuses
Free Uniforms
Free Meals on Shift
Flexible Schedules
Energetic Work Environment
Paid Time Off
Insurance
Career Advancement Opportunities
Locally Owned and Operated
What You'll Do:
Lead the team through coaching and positive interactions
Help achieve store goals through hospitality and inventory management
Maintain delicious food quality
Ensure guests receive top-notch service
Benefits of Working at Culver's:
Supportive partner with local non-profit agencies
Opportunity for career growth
Location: Hamilton
Apply today and take the best step in your career at Culver's! Enjoy a fun interview experience with a meal or custard treat on us.
Restaurant Manager
Westerville, OH jobs
WHAT YOU'LL DO
Managers are a critical part of our restaurant leadership team. Restaurant managers work with general managers to provide the direction and training required on every shift to exceed our customer's expectations.
Wendy's Managers:
Inspire Crew members to always do their best
Ensure guests enjoy an outstanding customer experience
Get great results while creating a warm, welcoming place for both employees and customers
Grow management skills in a fast-paced environment
Foster a Team atmosphere
WHAT YOU CAN EXPECT
*Flexible Schedule
*Paid time off
*Up to 4 weeks paid vacation
*Paid time off, paid holidays
*Monthly bonus
*Medical and Dental insurance
*Competitive pay
Supplemental pay
Bonus pay
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Paid training
Employee discount
Restaurant Manager
Cincinnati, OH jobs
Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.
KEY DUTIES/RESPONSIBILITIES:
* Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader positions. Works with restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed; creates a restaurant environment that is "employee friendly," fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance; treats all employees with respect and dignity; and regularly recognizes and rewards employees. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations.
* External Service: Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements. Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly. Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service.
* Sales & Profits: Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed. Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business. Considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals.
SELECTION SKILLS/QUALITIES:
* Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage professionally with integrity, honesty, and trust that promotes the Jack in the Box culture and values; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and crew. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; and effectively manages conflict.
* Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of employees. Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback and reviews.
* Guest Focus: Is passionate about providing a high quality guest experience that is evident to our guests. Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment.
* Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; and is dedicated to consistently serving great food to guests and conveys importance to restaurant team. Demonstrated ability to utilize systems and perform duties within established structure.
* Business Management: Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements, manages, and supports change initiatives; maintains a strong sense of urgency; and works toward achieving goals. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting; and exercises discretion and independent judgment on important restaurant business matters. Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; and is well organized in all aspects of job performance.
* Performs other related duties, tasks and responsibilities as required, assigned and directed.
QUALIFICATIONS:
Education - High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.
Experience - Internal Promote: Minimum of 1+ years experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be 100% certified in all workstations. External Recruit: Minimum of 3 years experience managing a service concept with full P&L responsibility.
Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Restaurant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Proficient knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required. Demonstrates integrity and ethical behavior.
Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard.
COMPETENCIES:
Organizational Competencies
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Position Competencies
Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.
Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and -'s) performance reviews and career discussions.
Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.
Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managing Vision and Purpose - Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
REASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.
Restaurant Manager In Training- 1147
Cleveland, OH jobs
Cleveland, MS
Statement of Purpose:
In this role, the Restaurant Manager will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. The Restaurant Manager will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling. With the support of a General Manager (GM) or District Manager (DM), the Restaurant Manager will manage the daily operations and staff of a Wendy's restaurant. The Restaurant Manager will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, the Restaurant Manager will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all federal, state and local laws and ethical business practices. The Restaurant Manager will lead, interview, direct, train and develop all subordinate employees with the support of the GM or DM. The Restaurant Manager is responsible for the training, and continuing development of the crew in the restaurant.
In summary, the Restaurant Manager assists the General Manager in operating and maintaining the restaurant to maximize profitability and customer satisfaction.ACCOUNTABILITIES:
Sales and Profits
Responsible for managing labor costs by evaluating labor needs against projected sales during the shift.
Responsible for monthly review of budget and P&L.
Builds sales by promoting customer satisfaction.
Manages costs by monitoring crew prep, production, and procedures execution.
Tracks waste levels by using established procedures and monitoring crew position procedures.
Communicates to General Manager or District Manager any problems in sales and profit related to shift management.
Assists General Manager or District Manager in executing restaurant sales and profits plan as defined.
Monitors food costs to eliminate waste and theft.
Quality
Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
Monitors product quality by managing crew performance and providing feedback.
Service
Takes service times and determines efficiency.
Trains crew to respond promptly to customer needs.
Trains crew in customer courtesy.
Takes corrective action with crew to improve service times.
Trains crew to solicit feedback to determine customer satisfaction.
Establishes and communicates daily S.O.S. goals.
Cleanliness
Trains crew to maintain restaurant cleanliness during shift.
Follows restaurant cleaning plan.
Directs crew to correct cleaning deficiencies.
Training
Trains crew in new products.
Assists General Manager in training new managers.
Trains crew using the Crew Orientation and Training process.
Trains new crew in initial position skills.
Cross-trains crew as necessary for efficient coverage of positions during shifts.
Recognizes high-performing crewmembers to General Manager or District Manager.
Controls
Follows flowcharts to ensure crew is meeting prep and production goals.
Monitors inventory levels to ensure product availability.
Completes physical inventory of product as defined by the General Manager.
Intake weekly food deliveries.
Maintains security of cash, product and equipment during shifts.
Follows restaurant priorities and plan established by the General Manager.
Ensures proper execution of standards and procedures when managing shifts.
Manages shift to Q.S.C. level of 80% or better.
Takes appropriate action when problems are anticipated or identified.
Policies and Procedures
Follows procedures outlined in the Operations manual.
Maintains safe working conditions in restaurant as outlined in company policies and procedures.
Follows company policy for cash control.
Reports accidents promptly and accurately.
Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.
Administration
Performs administrative duties as required by the General Manager or District Manager.
Writes crew schedule to meet plans and objectives of General Manager or District Manager.
Complies with company standards for crew benefits if applicable.
Maintenance
Follows Preventative Maintenance Program.
Trains and monitors crew to maintain equipment.
Auto-ApplyRestaurant Manager In Training- 1629
Upper Sandusky, OH jobs
Upper Sandusky, OH
Statement of Purpose:
In this role, the Restaurant Manager will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. The Restaurant Manager will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling. With the support of a General Manager (GM) or District Manager (DM), the Restaurant Manager will manage the daily operations and staff of a Wendy's restaurant. The Restaurant Manager will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, the Restaurant Manager will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all federal, state and local laws and ethical business practices. The Restaurant Manager will lead, interview, direct, train and develop all subordinate employees with the support of the GM or DM. The Restaurant Manager is responsible for the training, and continuing development of the crew in the restaurant.
In summary, the Restaurant Manager assists the General Manager in operating and maintaining the restaurant to maximize profitability and customer satisfaction.ACCOUNTABILITIES:
Sales and Profits
Responsible for managing labor costs by evaluating labor needs against projected sales during the shift.
Responsible for monthly review of budget and P&L.
Builds sales by promoting customer satisfaction.
Manages costs by monitoring crew prep, production, and procedures execution.
Tracks waste levels by using established procedures and monitoring crew position procedures.
Communicates to General Manager or District Manager any problems in sales and profit related to shift management.
Assists General Manager or District Manager in executing restaurant sales and profits plan as defined.
Monitors food costs to eliminate waste and theft.
Quality
Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
Monitors product quality by managing crew performance and providing feedback.
Service
Takes service times and determines efficiency.
Trains crew to respond promptly to customer needs.
Trains crew in customer courtesy.
Takes corrective action with crew to improve service times.
Trains crew to solicit feedback to determine customer satisfaction.
Establishes and communicates daily S.O.S. goals.
Cleanliness
Trains crew to maintain restaurant cleanliness during shift.
Follows restaurant cleaning plan.
Directs crew to correct cleaning deficiencies.
Training
Trains crew in new products.
Assists General Manager in training new managers.
Trains crew using the Crew Orientation and Training process.
Trains new crew in initial position skills.
Cross-trains crew as necessary for efficient coverage of positions during shifts.
Recognizes high-performing crewmembers to General Manager or District Manager.
Controls
Follows flowcharts to ensure crew is meeting prep and production goals.
Monitors inventory levels to ensure product availability.
Completes physical inventory of product as defined by the General Manager.
Intake weekly food deliveries.
Maintains security of cash, product and equipment during shifts.
Follows restaurant priorities and plan established by the General Manager.
Ensures proper execution of standards and procedures when managing shifts.
Manages shift to Q.S.C. level of 80% or better.
Takes appropriate action when problems are anticipated or identified.
Policies and Procedures
Follows procedures outlined in the Operations manual.
Maintains safe working conditions in restaurant as outlined in company policies and procedures.
Follows company policy for cash control.
Reports accidents promptly and accurately.
Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.
Administration
Performs administrative duties as required by the General Manager or District Manager.
Writes crew schedule to meet plans and objectives of General Manager or District Manager.
Complies with company standards for crew benefits if applicable.
Maintenance
Follows Preventative Maintenance Program.
Trains and monitors crew to maintain equipment.
Auto-ApplyRestaurant Manager
Franklin, OH jobs
Why Wendy's We are looking for top notch restaurant professionals to join our growing team. If you like working with people in a fast-paced environment, possess strong leadership skills, and a drive for results, then Wendy's might be the career you have been waiting for. We are currently hiring candidates that have a strong work ethic, and the willingness to serve guests in a fast, friendly manner.
If you're interested in a position that rewards your commitment, then Wendy's is right for you. We encourage you to complete our application process and look forward to discussing your place on the Wendy's team.
What you can expect
As an Restaurant Manager at Wendy's, you'll enjoy competitive pay and generous benefits, including:
* Free meals and uniforms
* Bonus Program
* A raise opportunity after 12 months
* Access to our health care, prescription drug and dental plans
* A schedule that makes sense for you
* One-on-one, self-paced paid training
* Promotion from within with defined career paths for those who are interested in a career at Wendy's
Sound good? Keep reading.
What we expect from you
RESPONSIBILITIES:
* Assisting the General Manager in all aspects of operating the restaurant
* Leading the restaurant in the General Manager's absence
* Solving customer complaints quickly and with a smile.
* Providing feedback to Team Members in a positive manner.
* Communicating openly and honestly with the Restaurant Management team.
* Maintaining and enforcing standard operating procedures of the company
* Maintaining excellent customer satisfaction at all time
* Ability to come to work promptly and as scheduled
* Ability to take direction and work well with others
* Must perform basic mathematics
* Must be able to stand for at least an 8 hour shift and lift 50 lbs.
* Repetitive standing, stooping, and bending as necessary.
QUALIFICATIONS:
* Minimum of 4 years experience in QSR or Fast-Casual environment
* You've already led, managed and organized a team
* Reliable Transportation
* Willing to work normal schedule of 50 hours per week (10 hours overtime rate) including nights, weekends and some holidays
* Strong communication skills; Must be able to multi-task
* Must have a great personality, desire to serve guests, enjoy working as part of a team, and be upbeat and engaging
Sound like you? We want to talk. Click Apply to get the conversation started. If our needs match yours, we'll be in touch ASAP!
Wendmiddle is an equal opportunity employer. We look forward to reviewing your application!
This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
Restaurant Manager
Beckett Ridge, OH jobs
Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.
KEY DUTIES/RESPONSIBILITIES:
* Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader positions. Works with restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed; creates a restaurant environment that is "employee friendly," fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance; treats all employees with respect and dignity; and regularly recognizes and rewards employees. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations.
* External Service: Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements. Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly. Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service.
* Sales & Profits: Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed. Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business. Considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals.
SELECTION SKILLS/QUALITIES:
* Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage professionally with integrity, honesty, and trust that promotes the Jack in the Box culture and values; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and crew. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; and effectively manages conflict.
* Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of employees. Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback and reviews.
* Guest Focus: Is passionate about providing a high quality guest experience that is evident to our guests. Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment.
* Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; and is dedicated to consistently serving great food to guests and conveys importance to restaurant team. Demonstrated ability to utilize systems and perform duties within established structure.
* Business Management: Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements, manages, and supports change initiatives; maintains a strong sense of urgency; and works toward achieving goals. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting; and exercises discretion and independent judgment on important restaurant business matters. Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; and is well organized in all aspects of job performance.
* Performs other related duties, tasks and responsibilities as required, assigned and directed.
QUALIFICATIONS:
Education - High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.
Experience - Internal Promote: Minimum of 1+ years experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be 100% certified in all workstations. External Recruit: Minimum of 3 years experience managing a service concept with full P&L responsibility.
Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Restaurant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Proficient knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required. Demonstrates integrity and ethical behavior.
Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard.
COMPETENCIES:
Organizational Competencies
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Position Competencies
Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.
Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and -'s) performance reviews and career discussions.
Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.
Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managing Vision and Purpose - Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
REASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.