WhidbeyLocal jobs - 93 jobs

The Patient Financial Services Representative supports the mission of providing quality healthcare to the patients of WhidbeyHealth by performing a variety of duties that support the financial health and well-being of the organization. The PFS Representative may be responsible for coordinating patient referrals and subsequent follow up, verifying insurance and providing financial counseling to assist with self-pay accounts, as well as billing and collection of insurance and self-pay accounts. This position is expected to demonstrate professional behavior, display appropriate conduct and show consideration, respect and patience towards all patients, families, staff and professional affiliates. The PFS Representative follows all federal, state and payer specific regulations and policies pertaining to documentation and billing practices to ensure all work is in compliance with established guidelines. PRINCIPLE FUNCTIONS includes the following, other duties may be assigned: * Patient Referrals: * Coordinates patients through referral and follow-up care by scheduling with appropriate specialists, facilities, agencies and insurance companies. * Ensures that appropriate and timely follow up is provided to the patient, while documenting all patient referral information in a manner that is clear and understandable by staff. * Requests appropriate copies of chart notes, laboratory results, radiology images, patient history and disseminates that information to the designated referral sources and monitors progress. * Provides updates to department staff when there are changes in referral procedures, laws and insurance requirements that would affect the patients' care plan. * Works as an integral part of the care team, coordinating needs and patient progress with providers and other designated staff members, to ensure a cohesive and seamless referral experience for the patient and patient's family. * Completes all forms according to department and governmental guidelines. * Scans all documentation into the patient's electronic medical record. * Maintains a comprehensive filing system that clearly identifies and updates all forms used in the referral process. Provides timely creation, updates, and corrections to forms as needed. * May be required to provide back up to the Patient Registrar or HIM Technician on as needed basis to support department or clinic functions. * Insurance Verifier: * Contacts insurance companies on preadmissions and admissions, verifying eligibility and benefits for patients. * Notifies the Financial Advocate and/or service department or clinic of patients who do not have appropriate referrals and authorizations in place. * Documents contact person name, eligibility, benefits, referrals, authorization, and any other pertinent information in notes. * Obtains patient signatures on messages from Medicare and Tricare. * Maintains insurance notebook on different payer requirements. * Acts as an insurance resource to other departments and provides training in the use of eligibility resources. * Reviews department schedules and identifies patients not yet pre-admitted for pending services. Contacts and interviews patients by phone that have not had services within the past 90 days, obtaining demographic and insurance information. * May be required to provide back up to the Patient Registrar or Financial Advocate on an as needed basis to support department functions. * Financial Advocate: * Interviews and provides financial counseling to all patients regarding patient balances. * Arranges for the resolutions of patient liabilities through valid financial arrangements. * Assists and advises patient in obtaining alternative financial resources in order to meet their obligation including bank loans, DSHS programs and financial assistance. * Identifies patients for COBRA and follows through for approval. * Obtains necessary release signatures, ensuring confidential signatures are obtained. * Completes indicator reports on a timely basis. * Provides price quotes when requested by patients. * May be required provide back up to the Insurance Verifier or Patient Registrar on an as needed basis to support department functions. * Billing and Collecting: * Electronically and manually bills all accounts timely, to include but not limited to insurance and self-pay accounts. * Follows up on all requests for additional information from the insurance company within established department productivity standards. * Follows up with the insurance company to ensure payment within established department productivity standards. * Contacts the patient or guarantor for further information to collect on the account or to resolve the account. * Accepts payments made over the phone from patient or guarantor. * Processes refunds to patient, guarantor, or insurance company as required. * Promptly posts payments to accounts through DDE and electronically. * Works closely with Third Party Payers, Collection Agencies, and Attorneys as needed. * Understands and can articulate financial assistance policy to the patient or guarantor. * Works through daily Queue and reports within established target levels for department productivity. * Reviews accounts and remittance to ensure correct payment. * Pulls insurance remits and patient payment back up for rebilling, refunds, and audits. * Inputs statistically numbers in online reports. * Prepares insurance appeals and follows up as required. * Processes technical denials. * Maintains the Itemized Statement Request Line. * Reviews First Choice invoice and Pacific Medicaid invoice to ensure proper billing prior to sending for payment request. Identifies and resolves any errors. * Completes financial rounding with IP/OBS patients to review patient's financial responsibility after insurance coverage or if full self-pay. * Provides prompt and courteous service to all visitors and callers to the Patient Financial Services department. Resolves accounts or inquiries or identifies and transfers to the appropriate party to assist further. A PFS Representative I is eligible to move to a PFS Representative II after the completion of twelve (12) consecutive months as a PFS Representative I in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file. A PFS Representative II is eligible to move to a PFS Representative III after the completion of three (3) consecutive years as a PFS Representative I-II in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file. JOB KNOWLEDGE & QUALIFICATIONS Education High school diploma or equivalent required, advanced education preferred. Training and Experience One (1) year of previous related experience in a medical front office. Previous experience with billing and collections in a medical office or hospital setting strongly preferred. Certificates, Licenses, Registrations Certified Revenue Cycle Specialist (CRCS) certification preferred; Certified Healthcare Access Associate (CHAA) certification is acceptable for PFS Representatives working in Patient Referrals, Insurance Verifier or Financial Advocate roles. Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Rage: $21.579 - $39.710

Under the direct supervision of the Manager of Applications and Informatics, , the Clinical Informatics Specialist position supports the core functions of the enterprise clinical applications and systems to enable cost-effective, high quality, efficient, and safe patient care. The Clinical Informatics Specialist assists providers and clinical staff with design, implementation, workflow optimization, support, maintenance, and issue resolution related to our clinical applications and systems as assigned. Seek strong expertise and experience in Meditech, Labor and Delivery, Acute Care, and In-Patient. PRINCIPLE FUNCTIONS include the following, other duties may be assigned: * Uses clinical knowledge of patient care & combines with informatics concepts as collaborating with healthcare professionals on clinical applications, systems, and solutions to facilitate quality driven, accurate and efficient design / build. * Conducts assessments of current workflow(s) and enhances, creates, and optimizes workflow solution(s) that are compliant with government regulations, and / or evidenced based practice that improves clinical workflow efficiencies, documentation quality, and improves patient safety. * Facilitate or lead design sessions that promote overall team consensus and collaboration across all affected business units to optimize, develop, design, build and implement application and system changes that are integrated solutions for WhidbeyHealth and minimizes overall patient & organizational risks. * Build clinical content within clinical information applications and systems to match desired & approved design. * Test new clinical content build changes, and vendor updates and upgrades to ensure and verify error free and applicable integration with other business units / systems. * Provide new employee clinical applications and systems education and at the shoulder support as needed during regular clinical rounds. * Provide and use problem solving techniques to troubleshoot application, system, and clinical workflow issues, escalating issues appropriately and in a timely manner. * Ensure EHR compliance with regulatory requirements related to Health IT (e.g. 21st Century Cures Act, Promoting Interoperability, MIPS). * Performs EHR system takedown and restore procedures as needed for server maintenance and updates. * Routinely reviews, updates and provides change control in EHR vendor's customer service application * Participate in the development and enforcement of IT / clinical informatics policies and procedures. * Participate in departmental on-call rotation schedule. JOB KNOWLEDGE & QUALIFICATIONS Education Graduate of a school of professional nursing required. BSN and / or degree in Informatics preferred. Training and Experience 3 years of clinical experience in nursing with 2 years' clinical informatics experience required. Informatics or Health IT certification (e.g. NI-BC, CPHIMS, or CAHIMS) is preferred. Candidates should be prepared to obtain certification within 24 months of employment if not already certified. Certificates, Licenses, Registrations Current WA State RN Licensure Benefit Information and Wage Transparancy: WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Range: $95,000 - $131,712

Reporting to the Chief Operating Officer, the General Surgeon will provide comprehensive patient assessment, treatment planning, conduct pre-surgical consultations, perform surgical procedures, onsite emergency services, upper and lower GI endoscopy services, maintain accurate patient records, collaborate with various departments, and adhere to all laws and regulations. The General Surgeon will participate in various quality improvement activities. The General Surgeons practice the latest techniques, including minimally invasive endoscopic and laparoscopic surgical options and practice a full spectrum of general surgery cases, with a substantial GI endoscopic case load. WhidbeyHealth is a level 4 trauma center with a low volume of general surgical trauma evaluations and procedures that the surgeon should be comfortable providing. WhidbeyHealth General Surgeons are expected to be emotionally resilient with the ability to communicate effectively and must have the physical stamina to cope with the demands of performing surgery. To ensure success, our General Surgeons should have superb organizational skills and the ability to lead and manage a team effectively while working under pressure. Must also have a high degree of manual dexterity, good hand-eye coordination, and excellent visuospatial awareness. Call requirements vary based on hospital need, typically a manageable on-call schedule of 1:3 to 1:4. All WH general surgeons must have a MD or DO degree, be Board eligible or Board certified in general surgery and able to obtain and maintain an unrestricted medical and DEA license in the state of Washington. A minimum of 2-3 years' experience in practice is required and prior experience working in a rural setting is preferred. PRINCIPLE FUNCTIONS includes the following, other duties may be assigned: * Examining patients and making diagnoses to determine the need for surgery. * Reviewing patients' medical history and planning the best procedure for treatment. * Evaluating and advising patients on the risk involved with having surgery. * Performing surgical procedures to prevent or correct injury, disease, deformities, and patient function while adhering to regulatory and ethical protocols. * Following established surgical techniques during surgery. * Prescribing preoperative and postoperative treatments and procedures. * Fully responsible for deciding if operation is necessary, when to operate, and all technical aspects of the operative procedure. * Directing and coordinating activities of hospital staff for proper patient care. * Work closely with healthcare team to utilize and coordinate the services of Health Care Professionals in the management of the patient's medical, psychological, and social problems. * Overseeing all treatments prior to and post-surgery and identifying associated risks. * Prepare and complete, in a timely fashion, the medical and other required records for all parties he/she/they admits or in any way provides care for the hospital or health care facility. * Coordinating follow-up meetings with patients and monitoring their health condition after surgery or treatment. * Maintaining the highest regard for patient dignity. JOB KNOWLEDGE & QUALIFICATIONS Education Graduate of an accredited medical school; MD or DO. Training and Experience * Three (3) years' experience practicing General Surgery. * Gastrointestinal experience strongly preferred. * Excellent time-management and organizational skills. * Great management and leadership skills. Certificates, Licenses, Registrations * Board Eligible or Board Certified in general surgery. * Able to obtain and maintain an unrestricted medical and DEA license in the state of Washington. * BLS required. OTHER SKILLS & ABILITIES * Computer skills including various databases and ability to learn new software(s). * Support users on standardized reports and collaborate to meet regulatory/process improvement requirements for patient safety and care. * Develop internal reports for meaningful impact, analysis, and improvement. Solid oral and written communication skills. Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.6 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Salary Range: $375,000 - $400,000

The Clinic Supervisor supports a Clinic(s) Manager. Responsibilities include oversight of daily operations, employee schedules, timecards, customer service and patient satisfaction under the direction of the manager. The Clinic Supervisor will have a basic understanding of physician practices, including personnel management, clinic operations, financial metrics and patient copays in addition to being responsible for aspects of billing and office accounting. This position will assist with interviews, training, evaluations and mentoring of staff. The supervisor will maintain excellent interpersonal relations with all providers, clinical and hospital staff. PRINCIPLE FUNCTIONS include the following, other duties may be assigned: * Supervises staff and fosters a culture of high performance, teamwork and engagement. Holds staff accountable to meet required department metrics utilizing random and routine audits. Recognizes staff for good work on a frequent basis. * Develops training materials, provides orientation for new employees, presents annual refresh education. Assesses skills competencies and addresses individual skills development. * Effective problem solving and issue resolution with staff, providers and patients. Utilizes judgment, decision making, customer service to serve employees, patients and providers congruent with hospital policies, union contracts and WhidbeyHealth clinical service practices. * Prepares monthly employee work schedules in accordance with union contracts for non-provider staff, approves timecards in Kronos. * Prepares employee evaluations and performance management documents in concert with union contracts and hospital policies. * Prepares monthly reports related to patient volumes. JOB KNOWLEDGE & QUALIFICATIONS Education At least three (3) to five (5) years of increasing responsibility and leadership in a clinic or provider office environment required, including oversight of staff. Completion of an accredited degree program or degree in healthcare or business required. Associate's Degree or higher preferred. Training and Experience Advanced Knowledge of computer programs related to patient care. Ability to read, analyze and interpret financial, and general business reports. Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details with little supervision. Ability to use sound judgment including maintaining confidentiality. Ability to communicate effectively, verbally and in writing with staff, patients, Providers and leadership. Ability to establish and maintain positive relationships with staff and Providers. Ability to train, educate and mentor staff. Certificates, Licenses, Registrations N/A Benefit Information and Wage Transparancy: WhidbeyHealth Employees who work a 0.6 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Range: $79,500 - $92,500

The Director of Surgical Services is the nursing leader for the perioperative service area of the hospital and reports directly to the Chief Nursing Officer. The ideal candidate will possess the ability to create a safe cultural environment for hospital and physician staff members as well as assure quality of surgical and anesthesia outcomes and patient and employee safety. The Director will be expected to work with both hospital staff and medical staff to insure compliance with evidence-based policies and practices and quality initiatives in order to insure high quality and safe patient outcomes. The Director will work with medical staff and hospital leadership to insure cooperation and professional and courteous relationships within all surgical departments or areas. Recognizing the stressful environment of an operating room, the Director will mentor and work with departmental staff to develop a safe environment for both patients and staff. This individual is decisive, collaborative, open-minded, team-focused, wholly in support of the WhidbeyHealth vision and fully invested in the success of the staff and organization within our community. A qualified Director will demonstrate the ability to support and further a patient-centered care culture and provide caring and decisive leadership to their management team. Responsibilities include developing departmental policies and procedures consistent with community standards of practice and in compliance with state and federal laws and overall hospital policies. The Director will also be responsible and accountable for overall management, planning, coordinating and directing of the Surgery and Post Anesthesia Care Unit departments to assure the delivery of quality patient care and implementing methods to increase awareness and utilization of these services. Must possess and utilize effectively strong interpersonal relationship skills in motivation, problem solving and conflict management involving all health care professionals. EDUCATION AND EXPERIENCE Current WA RN License is required as well as a BSN. The ideal candidate will be certified as an Operating Room Nurse and have significant experience in staffing and managing surgical and perioperative services. A minimum of five years practicing as a professional in an acute care hospital is required and at least three (3) years must be in a progressively responsible position in healthcare management and leadership. Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.6 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Salary Range: $132,000 - $70,900.046

Be part of an active hospital-based outpatient clinic providing skilled physical therapy services to a diverse patient population. This position is responsible for carrying out physical therapy treatments as prescribed by the Licensed Physical Therapist and as dictated by Washington State Licensing Law. The candidate must be a graduate of an American Physical Therapy Association (APTA) accredited PTA Program and be currently licensed in Washington State as a Physical Therapist Assistant. Weekend Duty/Holiday Rotation Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Range: $24.480 - $48.874

The Exercise Physiologist designs, implements, modifies, supervises, & terminates the physical exercise program of all patients in Life Center. This may include but is not limited to Cardiac Wellness, Pulmonary Wellness, Post-Partum Exercise, and other community outreach programs as assigned. Serves as a primary consult for ASCM standards for exercise prescription. Clerical and cleaning responsibilities as assigned. PRINCIPLE FUNCTIONS includes the following, other duties may be assigned: * Performance: * Participates in initial patient assessment to develop an exercise plan of care with other team members. * Prepare and adjust individual exercise prescription in accordance with the patient's progress, orthopedic obstacles, and physician recommendation, modifies as needed. Clinical intervention consistently reflects understanding of underlying pathophysiology. * Performs exercise with participant, demonstrating correct body mechanics. Considers the learning needs of patients in initial and ongoing instruction and accommodates accordingly. Demonstrates proper use of equipment to prevent injury and encourage adherence to exercise prescription. * Cardio Monitoring: * Calculate target heart rate based upon ACSM guidelines and medications. * Monitor participant's heart rate and BP and report any inappropriate response to exercise. Terminate exercise as needed. * Assist with emergency care according to ACLS guidelines. * Patient Education: * Performs exercise with participant, demonstrating correct body mechanics. Considers the learning needs of patients in initial and ongoing instruction and accommodates accordingly. * Demonstrates proper use of equipment to prevent injury and encourage adherence to exercise prescription. * Documentation: * Documentation is clear & concise and completed in a timely manner. * Actively participates in staff huddles to review participants' progress, modify plans of care or adjust staff work assignments for the day. * Produces outcome-based data and applies to daily practice to improve patient care experience. * Equipment: * Ensures that exercise classes can begin on time by having equipment & monitors set-up. Orders and schedules repair of equipment as needed. * Maintains routine cleaning schedule and supplies necessary. Documents equipment cleaning on the cleaning log. JOB KNOWLEDGE & QUALIFICATIONS Education BS Exercise Physiology. Masters Exercise Physiology preferred. Training and Experience A minimum of two years' experience in exercise science with specialized education or certification in cardiovascular clinical area. Recent experience in cardiopulmonary rehabilitation and work with other high-risk populations such as but not limited to morbid obesity, diabetes, hypertension, dyslipidemia, and addiction. Fundamentals of clinical practice in exercise science relative to the primary and secondary prevention of heart and lung disease. Ability to communicate effectively, establish report, and educate patients and staff how to recognize own deviation from usual pattern of wellness and make sustainable lifestyle/behavior changes. Works independently and is able to identify and report EKG rhythm changes to lead Registered Nurse. Certificates, Licenses, Registrations BLS and ACLS certification required. Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Range: $27.974 - $51.085

Under the direction of the Department Manager or Director, the Supervisor is responsible for the day-to-day operations of department services. This individual is decisive, collaborative, open-minded, team-focused, wholly in support of the WhidbeyHealth vision and fully invested in the success of the staff and organization within our community. A qualified Supervisor will demonstrate the ability to support and further a patient-centered care culture and provide caring and dedicated leadership to their management team. The supervisor provides operational leadership to the Manager and may be responsible for designated shifts or segments of the department. PRINCIPLE FUNCTIONS include the following, other duties may be assigned: * Quality Assessment: Performs assessments of department activities and takes appropriate action to resolve immediate issues and/or completes P/I activities as directed. * Scheduling: Prepares employee schedules according to budgets, paid time off records and department volumes and may validate / approve employee timecards as directed. * Reporting: Prepares reports related to quality of metrics and staff communications and presents information in staff meetings as directed. * Interviews: Participates in applicant interviews and makes hiring recommendations to Director. * Training: Provides training and / or retraining for new and current employees as directed. * Interdepartmental Relationships: Participates with other departments and assists with work redesign and communication to enhance outcomes in department and patient experience. * Supervising: Supervises staff, documents competencies and completes annual performance evaluations for manager approval. JOB KNOWLEDGE & QUALIFICATIONS Education * Highest level of education completed, minimum high school diploma or equivalent required. * Bachelor's degree Preferred. Training and Experience * Two (2) years progressively responsible leadership position. * Ideally possesses an understanding of critical access hospital operations and have experience providing community-base healthcare in a rural setting. * Experience and knowledge of implementing best practices desired. * Possesses ability to utilize managerial concepts, expertise, and clinical and/or technical knowledge pertinent to the position to successfully carry out responsibilities as delineated. Certificates, Licenses, Registrations N/A Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.6 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Range: $79,500 - $92,500

The Patient Financial Services Representative supports the mission of providing quality healthcare to the patients of WhidbeyHealth by performing a variety of duties that support the financial health and well-being of the organization. The PFS Representative may be responsible for coordinating patient referrals and subsequent follow up, verifying insurance and providing financial counseling to assist with self-pay accounts, as well as billing and collection of insurance and self-pay accounts. This position is expected to demonstrate professional behavior, display appropriate conduct and show consideration, respect and patience towards all patients, families, staff and professional affiliates. The PFS Representative follows all federal, state and payer specific regulations and policies pertaining to documentation and billing practices to ensure all work is in compliance with established guidelines. PRINCIPLE FUNCTIONS includes the following, other duties may be assigned: * Patient Referrals: * Coordinates patients through referral and follow-up care by scheduling with appropriate specialists, facilities, agencies and insurance companies. * Ensures that appropriate and timely follow up is provided to the patient, while documenting all patient referral information in a manner that is clear and understandable by staff. * Requests appropriate copies of chart notes, laboratory results, radiology images, patient history and disseminates that information to the designated referral sources and monitors progress. * Provides updates to department staff when there are changes in referral procedures, laws and insurance requirements that would affect the patients' care plan. * Works as an integral part of the care team, coordinating needs and patient progress with providers and other designated staff members, to ensure a cohesive and seamless referral experience for the patient and patient's family. * Completes all forms according to department and governmental guidelines. * Scans all documentation into the patient's electronic medical record. * Maintains a comprehensive filing system that clearly identifies and updates all forms used in the referral process. Provides timely creation, updates, and corrections to forms as needed. * May be required to provide back up to the Patient Registrar or HIM Technician on as needed basis to support department or clinic functions. * Insurance Verifier: * Contacts insurance companies on preadmissions and admissions, verifying eligibility and benefits for patients. * Notifies the Financial Advocate and/or service department or clinic of patients who do not have appropriate referrals and authorizations in place. * Documents contact person name, eligibility, benefits, referrals, authorization, and any other pertinent information in notes. * Obtains patient signatures on messages from Medicare and Tricare. * Maintains insurance notebook on different payer requirements. * Acts as an insurance resource to other departments and provides training in the use of eligibility resources. * Reviews department schedules and identifies patients not yet pre-admitted for pending services. Contacts and interviews patients by phone that have not had services within the past 90 days, obtaining demographic and insurance information. * May be required to provide back up to the Patient Registrar or Financial Advocate on an as needed basis to support department functions. * Financial Advocate: * Interviews and provides financial counseling to all patients regarding patient balances. * Arranges for the resolutions of patient liabilities through valid financial arrangements. * Assists and advises patient in obtaining alternative financial resources in order to meet their obligation including bank loans, DSHS programs and financial assistance. * Identifies patients for COBRA and follows through for approval. * Obtains necessary release signatures, ensuring confidential signatures are obtained. * Completes indicator reports on a timely basis. * Provides price quotes when requested by patients. * May be required provide back up to the Insurance Verifier or Patient Registrar on an as needed basis to support department functions. * Billing and Collecting: * Electronically and manually bills all accounts timely, to include but not limited to insurance and self-pay accounts. * Follows up on all requests for additional information from the insurance company within established department productivity standards. * Follows up with the insurance company to ensure payment within established department productivity standards. * Contacts the patient or guarantor for further information to collect on the account or to resolve the account. * Accepts payments made over the phone from patient or guarantor. * Processes refunds to patient, guarantor, or insurance company as required. * Promptly posts payments to accounts through DDE and electronically. * Works closely with Third Party Payers, Collection Agencies, and Attorneys as needed. * Understands and can articulate financial assistance policy to the patient or guarantor. * Works through daily Queue and reports within established target levels for department productivity. * Reviews accounts and remittance to ensure correct payment. * Pulls insurance remits and patient payment back up for rebilling, refunds, and audits. * Inputs statistically numbers in online reports. * Prepares insurance appeals and follows up as required. * Processes technical denials. * Maintains the Itemized Statement Request Line. * Reviews First Choice invoice and Pacific Medicaid invoice to ensure proper billing prior to sending for payment request. Identifies and resolves any errors. * Completes financial rounding with IP/OBS patients to review patient's financial responsibility after insurance coverage or if full self-pay. * Provides prompt and courteous service to all visitors and callers to the Patient Financial Services department. Resolves accounts or inquiries or identifies and transfers to the appropriate party to assist further. A PFS Representative I is eligible to move to a PFS Representative II after the completion of twelve (12) consecutive months as a PFS Representative I in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file. A PFS Representative II is eligible to move to a PFS Representative III after the completion of three (3) consecutive years as a PFS Representative I-II in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file. JOB KNOWLEDGE & QUALIFICATIONS Education High school diploma or equivalent required, advanced education preferred. Training and Experience One (1) year of previous related experience in a medical front office. Previous experience with billing and collections in a medical office or hospital setting strongly preferred. Certificates, Licenses, Registrations Certified Revenue Cycle Specialist (CRCS) certification preferred; Certified Healthcare Access Associate (CHAA) certification is acceptable for PFS Representatives working in Patient Referrals, Insurance Verifier or Financial Advocate roles. OTHER SKILLS & ABILITIES * Knowledge of medical terminology, including terminology use in regards to insurance, inpatient and outpatient billing and coding. * Knowledge of various governmental agency and insurance requirements. * Must have the ability to be highly organized and multi-task at various work stations and settings. * Must possess effective professional interpersonal skills as well as excellent service skills in all interactions with the ability to communicate effectively on the phone, in person and in writing. * Must be able to plan, prioritize and organize work assigned within communicated deadlines. * Must demonstrate an attention to detail when completing all work assigned. Benefit Information and Wage Transparancy: WhidbeyHealth Employees who work a 0.6 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Range: $21.579 - $39.710

The Licensed Practical Nurse (LPN) or Medical Assistant will be accountable for the delivery of quality care to patients and families of all ages according to the individualized needs of the patient. The Medical Assistant or LPN is responsible for assisting physicians, mid-level providers, and other clinical staff in providing medical services to patients with provider delegation within scope of practice. Training and Experience: Experience with electronic medical records preferred. Evidence of a working style that emphasizes collegiality, teamwork, participation, communication and service orientation required. The ability to work in a fast-paced environment and assist in other duties as needed and possess strong organizational skills and the ability to multitask required. Must possess a high degree of initiative, judgment, and discretion and maintain a professional appearance. JOB KNOWLEDGE & QUALIFICATIONS MEDICAL ASSISTANT - Wage Range: $27.892 - $42.765 Education High school diploma or General Education Diploma (GED). Graduate of an accredited Medical Assistant program. Experience Required: A minimum of one (1) years of experience is required, with previous experience in an ambulatory care setting preferred. Certificates, Licenses, Registrations Current WA State Medical Assistant Certification required. Current BLS certification required. LPN - Wage Range: $29.569 - $46.156 Education High school diploma or General Education Diploma (GED). Graduate of an accredited Licensed Practical Nursing program. Experience Required: A minimum of two (2) years of experience is required, with previous experience in an ambulatory care setting preferred. Certificates, Licenses, Registrations Current WA State Licensed Practical Nurse (LPN) License. Current BLS Required. Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.6 FTE or higher are categorized as, "benefit eligible". Click here for benefit information.

A licensed Pharmacist is responsible for ensuring that medications and IV's are prepared, dispensed, and delivered to nursing service in an accurate and timely manner. The Pharmacist receives orders electronically, written, phoned, or faxed by credentialed medical staff and enters/verifies them into the patient profile via the computer. They prepare or supervise the preparation of all IV's and IV admixtures by a Pharmacy Technician. It is the Pharmacist's responsibility to check all work done by a Pharmacy Technician before it is delivered to a nursing area. Education is provided to patients, nurses, medical staff, and any other group that requests information on medication. The Pharmacist is responsible for supervising all Pharmacy Technician and Pharmacy Assistant activity within the Pharmacy. PRINCIPLE FUNCTIONS include the following, other duties may be assigned: * Dispenses or supervises the dispensing of all medication throughout the hospital utilizing a modified unit dose system. * Maintains a working inventory of all medications. Populates orders with the wholesaler and/or manufacturers as needed. * Receives and interprets physician orders then enters orders into patient profile in computer noting patient allergies. Clinically addresses each order for age-specific dosing, checks for drug interactions, and if appropriate, assures via Lab tests (MIC's) that the indicated antibiotic is ordered. When necessary, confers with physician re: changes in medication, dosage, schedule, etc. * Therapeutically substitutes medications as needed per policy * Adjusts medications as needed per policy for renal and hepatic function * Adjusts vancomycin, aminoglycosides, warfarin, and direct oral anticoagulant therapy as needed per policy * Oversees the medication history process for inpatients as well as outpatients as requested * Records and investigates Adverse Drug Reaction Reports. * Verifies all work of Pharmacy Technicians, Pharmacy Assistants, and Pharmacy Interns/Externs. * Participates in education of patients, nursing staff, medical staff and the public when appropriate. * Researches and responds in a timely fashion to all questions from health care workers. * Interacts with patients and families, nurses, physicians, and other hospital staff and detailers from various manufacturers. * Participates in continuing education programs as necessary to maintain license and enhance professional knowledge pertinent to the department needs. * Aids in the training of new pharmacists and pharmacy technicians. * Performs additional duties as assigned by the Director of Pharmacy. JOB KNOWLEDGE & QUALIFICATIONS Education * Bachelor of Pharmacy or PharmD from an accredited college of pharmacy required. Training and Experience * Two years of hospital experience preferred. * Must communicate effectively in both oral and written format. * Must organize and plan work efficiently, demonstrate good judgment and supervisory skills. * Must work well with other people in a "team" environment. Certificates, Licenses, Registrations * Washington State DOH Pharmacist License required. * Current BLS HCP required. * * Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.6 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Range: $58.534 - $11.494

The Medical Social Worker, in collaboration with the interdisciplinary team (IDT), provides and facilitates attainment of economic, social, and emotional support services to hospice patients and their families / caregivers. PRINCIPLE FUNCTIONS include the following, other duties may be assigned: * Intake Assessment: Provides initial and ongoing assessment of patient social services, mental and physical wellbeing needs in accordance with department practices, policies and physician orders including assessment / involvement with patient care givers and family. * Coaching / Counseling: Based on assessed patient needs and applicable community resources, prepares a care plan for service, transitions, and direct patient care for their patients. * Plan of care / Transitions: Meets with patient family / care giver to review care plan and discuss methods, challenges and resources to accomplish plan of care goals and appropriate timeline. * Quality Assurance: Performs PDCA quality process with interdisciplinary team members, patient family, caregiver and adjust plan of care as needed. * Documentation: Completes patient record documentation to include, but not limited to, HomeCare systems in a timely manner within department guidelines. * Social Service Resource: Acts as a resource for the interdisciplinary team for social work concerns and community resources. JOB KNOWLEDGE & QUALIFICATIONS Education Master's degree in Social Work from an accredited school of Social Work required. Training and Experience * A minimum of one (1) year experience as a Medical Social Worker. * Experience in a clinic setting / low-income population preferred. * Knowledge of available community resources and ability to connect people with systems that provide resources, services and opportunities required. * Must be able to work as an independent problem solver. Excellent interpersonal and communication skills are imperative. Certificates, Licenses, Registrations * BLS required. * License as required by state to practice as a Social Worker: * Minimum requirement is LASW (Licensed Advanced Social Worker), LSWAA (Licensed Social Worker Associate Advanced), or LCWAIC (Licensed Social Worker Associate Independent Clinical). LICSW (Licensed Independent Clinical Social Worker) also meets licensure requirement but exceeds minimum requirement. LICSW preferred. Benefit Information and Wage Transparancy: WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Range: $34.782 - $65.024 - LICSW Wage Range: $32.782 - $63.024 - LSWAIC

The Certified Ophthalmic Technician is either a Certified or Registered Medical Assistant. The Certified Ophthalmic Technician is responsible to assist ophthalmologists by performing various duties appropriate for their licensure level that are essential for patient care and so that patients receive the highest standard of service. The Medical Assistant - Certified is responsible for assisting physicians, midlevel providers, and other clinical staff in providing medical services to patients with provider delegation within scope of practice. This position assists physicians with back-office duties. The Medical Assistant-Registered (MA-R) works under the delegation of a licensed practitioner (e.g., RN, APC, MD/DO) to perform duties as directed to assist in providing patient care to assigned patients. PRINCIPLE FUNCTIONS includes the following, other duties may be assigned: Medical Assistant - Certified (MA-C): * Performing clinical and clerical functions as necessary * Provide direct clinical support to a provider and staff. * Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge. * Assure compliance of physician orders, pre-authorization, and other documentation through entry into the EMR. * Review and route patient/caregiver and provider's calls to the appropriate party. * Review and route incoming faxes to the appropriate party. * Obtain vital signs and follow appropriate intake processes for visits. * Prepare and assist with minor office procedure, specialty exams and in-office treatments. * Administer medication and vaccinations with a provider order for both children and adults. * Perform EKG's, PFT's ear lavage and various point of care testing as requested by ordering provider. * Maintain exam rooms, stock and clean after every visit. * Provides other office support as needed. * Other Responsibilities * Attends and participates in all clinical staff and all staff meetings. * Attends and/or completes mandatory in-service education for clinic staff. * Remains responsible for identification of personal educational needs. * Maintain BLS and RQI standards as put forth by organization. Medical Assistant - Registered (MA-R): * Demonstrate competency and perform only the medical tasks listed on the current Healthcare Practitioner Endorsement under the supervision of a healthcare practitioner as defined in RCW 18.360.010. * Perform duties delegated by and under the supervision of a healthcare practitioner in accordance with RCW 18.360.050 (4). * Delegated duties are specific to the unit / department and may include: * Maintaining medication and immunization records. * Screening and following up on test results as directed by a health care practitioner. * Diagnostic testing and electrocardiography. * Waived laboratory testing under the federal clinical laboratory improvement amendments. * Administering eye drops, topical ointments, and vaccines, including combination or multidose vaccines. * Medication administration according to a written order from the Healthcare Practitioner for drugs that are: * Administered only by unit or single dosage, or by a dosage calculated and verified by a health care practitioner. * Limited to legend drugs, vaccines, and Schedule III through V controlled substances as authorized by a health care practitioner under the scope of his or her license. * Administer medication for intramuscular injections. * Administer intramuscular injections for diagnostic or therapeutic agents under the immediate supervision of the Healthcare Practitioner only minimum established standards are met. * Responsible for completing and submitting an updated Healthcare Practitioner Endorsement to the Washington State Department of Health within 30 days of any changes made to delegated duties or supervision of a healthcare practitioner. * Responsible for sending a copy of any updated Healthcare Practitioner Endorsement as well as written verification the endorsement is accepted and active with the Washington State Department of Health to Human Resources JOB KNOWLEDGE & QUALIFICATIONS Education MA-C: * Highest level of education completed, minimum high school diploma or equivalent required. * Graduate of a Medical Assistant Program. MA-R: * Highest level of education completed, minimum high school diploma or equivalent required. * Graduate of accredited school for medical assistants, or an equivalent combination of coursework, experience/training. Training and Experience MA-C & MA-R: * A minimum of one (1) year experience as a medical assistant in a clinic setting is required. Certificates, Licenses, Registrations Minimum Required MA-C & MA-R: * Certified Ophthalmic Assistant (COA) by JCAHPO at hire. * Certified Ophthalmic Technician (COT) by JCAHPO within one (1) year from hire date. MA-C: * WA State Medical Assistant Certification required. * American Heart Association BLS HCP required. MA-R: * Submission of the Medical Assistant - Registered Healthcare Practitioner Endorsement with the Washington Department of Health within 7 days of the start date. * Copy of Healthcare Practitioner Endorsement to Human Resources. * Active Washington Medical Assistant Registration within 60 days of hire * Copy of written verification the endorsement is accepted and active with the Washington State Department of Health to Human Resources. * Completion of all assigned unit/department specific checklists, including applicable CLIA competencies, supervised by a Healthcare Practitioner within 60 days of hire. * Copy of all checklists and competencies to Human Resources. * American Heart Association BLS HCP required. JOB SUMMARY The Certified Ophthalmic Technician is either a Certified or Registered Medical Assistant. The Certified Ophthalmic Technician is responsible to assist ophthalmologists by performing various duties appropriate for their licensure level that are essential for patient care and so that patients receive the highest standard of service. The Medical Assistant - Certified is responsible for assisting physicians, midlevel providers, and other clinical staff in providing medical services to patients with provider delegation within scope of practice. This position assists physicians with back-office duties. The Medical Assistant-Registered (MA-R) works under the delegation of a licensed practitioner (e.g., RN, APC, MD/DO) to perform duties as directed to assist in providing patient care to assigned patients. PRINCIPLE FUNCTIONS includes the following, other duties may be assigned: * Obtain patient medical history and perform vision screenings. * Conduct diagnostic tests such as visual acuity, tonometry, OCT, refractions, and fundus photography. * Prepare patients for eye exams and surgical procedures. * Assist ophthalmologists during examinations as needed. * Administer eye drops and medications as outlined in RCW 18.360.050(i). * Maintain equipment and supplies. * Educate patients on post-care instructions and follow-up appointments. * Document patient records and communicate findings to ophthalmologists. * Other Responsibilities * Attends and participates in all clinical staff and all staff meetings. * Attends and/or completes mandatory in-service education for clinic staff. * Remains responsible for identification of personal educational needs. * Maintain BLS and RQI standards as put forth by organization. Medical Assistant - Registered (MA-R): * Demonstrate competency and perform only the medical tasks listed on the current Healthcare Practitioner Endorsement under the supervision of a healthcare practitioner as defined in RCW 18.360.010. JOB KNOWLEDGE & QUALIFICATIONS Education MA-C: * Highest level of education completed, minimum high school diploma or equivalent required. * Graduate of a Medical Assistant Program. MA-R: * HIghest education completed, minimum high school diploma or equivalent required. * Graduate of accredited school for medical assistants, or an equivalent combination of coursework, experience/training. Training and Experience MA-C & MA-R: * A minimum of one (1) year experience as a medical assistant in a clinic setting is required. Certificates, Licenses, Registrations Minimum Required MA-C & MA-R: * Certified Ophthalmic Assistant (COA) by JCAHPO at hire. * Certified Ophthalmic Technician (COT) by JCAHPO within one (1) year from hire date. MA-C: * WA State Medical Assistant Certification required. * American Heart Association BLS HCP required. MA-R: * Submission of the Medical Assistant - Registered Healthcare Practitioner Endorsement with the Washington Department of Health within 7 days of the start date. * Copy of Healthcare Practitioner Endorsement to Human Resources. * Active Washington Medical Assistant Registration within 60 days of hire * Copy of written verification the endorsement is accepted and active with the Washington State Department of Health to Human Resources. * Completion of all assigned unit/department specific checklists, including applicable CLIA competencies, supervised by a Healthcare Practitioner within 60 days of hire. * Copy of all checklists and competencies to Human Resources. * American Heart Association BLS HCP required. Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.6 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Range: $23.347 - $36.656

Provides Laboratory Services to patients of all ages from newborn to the elderly. Services/care provided will be pertinent to the age and developmental level of the patient. Performs clinical laboratory procedures utilizing independent judgment and responsibility. Monitors Quality Control and performs, evaluates and trouble shoots QA. Collects and processes specimens, operates complex analytical equipment and hospital computer system. Performs all duties and tasks with the Patient's First philosophy and attitude of good customer service. EDUCATION AND EXPERIENCE Bachelors Degree as Medical Technologist or Associates Degree as Medical Lab Technician. Certified Medical Technologist (MT) by American Society for Clinical Pathology (ASCP) or equivalent or Certified Medical Laboratory Technician (MLT) by ASCP or equivalent. Weekend Duty / Holiday Rotation Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Medical Lab Tech Wage Range: $30.626 - $44.432 Med Tech Wage Range: $37.159 - $57.020

Open to Radiologic Technologists that do not have prior CT experience. Onsite cross-training will be provided. includes a $15,000 sign-on bonus. Under the direction of a Radiologist, performs radiographic and computed tomographic exams/procedures at appropriate technical level. Performs a variety of technical procedures that will require independent judgment, with ingenuity and initiative to apply prescribed ionizing radiation for diagnosis. Assumes responsibility for designated areas or procedures as required, including specialized radiographic areas such as Special Procedures, Mammography Procedures, CT exams/procedures, MRI, etc. Recognizes the purpose of employment is to prioritize the patient as number one, and to put forth the utmost quality as a Technologist. PRINCIPLE FUNCTIONS includes the following, other duties may be assigned: * Maintains a positive and professional atmosphere for patients and personnel. Demonstrates interpersonal skills necessary to interact effectively with patients and personnel who may be under physical or emotional stress and gather and exchange patient information with nursing personnel and physicians. * Transfers and properly positions patients for examinations to obtain desired radiographic results according to physician specifications. Provides immobilization as required and protection in accordance with prescribed safety standards. * Selects and operates equipment, selecting proper technical factors on an individual patient basis. * Selects and loads proper film cassettes, using film markers correctly and consistently. * Processes films appropriately. * Assists physicians in performance of examinations by mixing and pouring contrast media, administering opaque media, assisting in sterile procedures, and other related duties as required. Loads contrast media, and saline appropriately into the CT contrast injector. * Obtains appropriate patient history prior to the start of the exam to ensure safety and abiding by ALARA. * Performs regular warm-up sequences on the CT scanner to prolong the life of the tube. * Uses computerized tomography equipment to capture diagnostic images of patients' internal organs and tissues as required by the protocols set forth by the Radiology group. * Assists in performing first aid within their scope of knowledge. * Practices sterile techniques and prevents cross contamination. Maintains orderliness and cleanliness, including provision for the contamination-free condition of rooms, equipment, and personnel. * Secures and returns supplies. * Reports equipment failure to supervisor and calls in a ticket to the appropriate vendor using proper forms and maintaining appropriate records. * Responsible for delegated areas of authority in the performance of routine or special procedures. In the absence of the manager or lead technologist, may be designated as acting supervisor. * May be responsible for specific areas of instruction in the Radiologic Technology student program and ancillary personnel. * Cooperates with all department personnel in a positive and professional manner. Maintains a positive and loyal attitude towards employer. * Serves on specific committees dealing with the use of radiation as requested. * May be required to assist in the development of technical factors and film selection. * May assist in the use of a variety of equipment or procedures not routinely taught. * Performs a variety of related clerical tasks, as necessary. * Rotates within the X-Ray and CT departments, working various shifts as required. * Maintains professional appearance by adhering to Dress and Grooming Policy and Dress Code of Diagnostic Imaging Services. * Takes advantage of opportunities for continuing education as provided by the department or seminars available for the various specialties, cross-training in specialized areas. * Adheres to prescribed standards for Radiation Safety. * Handles equipment in a responsible, professional manner. * Maintains patient records. * Ensures patient safety, privacy and dignity to the greatest extent possible. * Compliant with Nationals Standards of Continuing Education to maintain professional competency and proficiency. * Complies with federal, state, and local legal and professional requirements by studying existing and new legislation. JOB KNOWLEDGE & QUALIFICATIONS Education High school graduate Graduated from a JCERT accredited school or program specific to Radiologic Technology Training and Experience Must be competent in all routine diagnostic procedures, including but not limited to: Routine, Fluoroscopic, OR, Trauma, Portable radiographs or fluoroscopy; limited specials such as Myelograms, Venograms, arthrograms, IVP's, etc. Routine Computed Tomographic exams, and Image Guided Procedures. Certificates, Licenses, Registrations * Minimum ARRT (R) with the understanding that (CT) is to be obtained withing 1 year of employment. * Licensed by Washington State. * BLS Required OTHER SKILLS & ABILITIES Desire for furthering one's education in the various specialties directly related to the field of Radiology. Benefit Information and Wage Transparancy: WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Scale: $39.862 - $63.089 w/ ARRT (CT) Wage Scale: $35.777 - $53.519 w/out ARRT (CT)

Under the direction of the Department Director, the Supervisor is responsible for the day-to-day operations of department services. This individual is decisive, collaborative, open-minded, team-focused, wholly in support of the WhidbeyHealth vision and fully invested in the success of the staff and organization within our community. A qualified Clinical Operations Supervisor will demonstrate the ability to support and further a patient-centered care culture and provide caring and dedicated leadership to their management team. The supervisor provides operational leadership to the Manager and may be responsible for designated shifts or segments of the department. PRINCIPLE FUNCTIONS includes the following, other duties may be assigned: * Works cohesively with the Department Director to provide quality patient care in a Primary Care setting. * Understands "Just Culture" and is driven to support the team in creating a healthy, supportive work environment. * Coordinates the various department staff schedules as appropriate with final approval from the Department Director. * Attends meetings as a Department Representative. * Provides input and conducts performance evaluation process of staff members. * Performs quarterly check-ins with employees. * Participates in the interview process and provides feedback to the Department Director * May conduct staff meetings with the staff members or daily "huddles". * Helps to create policies, protocols, and standard work processes for staff in all areas of clinic. * Delivers information about changes in procedures or processes to other staff within the Department as directed by the Department Director. * Ensures appropriate staffing and all shifts are covered in conjunction with the Department * Director. * Coordinates computer issues or concerns and reports problems to the IT Department. * Acts as a liaison with other departments to identify and support problem-solving. * Receives and problem solves patient complaints and billing queries. * Reviews timecards for accuracy, updates timecard edits and signs off payroll as assigned. * Ability to step in and work clinical staff position or front office check in if staffing levels dictate. Outlined below are the interpersonal communication expectations for all Supervisors: * Possesses a clear, supportive communication style, able to provide constructive feedback to co-workers with the goal of developing the individual performance of each employee. * Perceptive to the needs of others and able to modify the communication style based on the individual. * Listens to new ideas with an open mind and supports change. * Able to engage in dialogue when viewpoints differ and support the process of identifying solutions. * Takes initiative to identify opportunities for improvement and is skilled in mining for ideas in others. * Seeks opportunities to celebrate the achievements of co-workers and to recognize success. * Able to provide training to new employees based on the individual needs of the new hire and modifies the training process as needed. JOB KNOWLEDGE & QUALIFICATIONS The Clinical Operations Supervisor is required to maintain an active WA licensure from one of the following (Please note that compensation is driven by years of experience and type of licensure): * Medical Assistant - Certified (MA-C) * Licensed Practical Nurse (LPN) * Registered Nurse (RN) * MA-C * Education: High school diploma or General Education Diploma (GED). Graduate of an accredited Medical Assistant program. * Licensure: Active WA State MA-C License. * Certifications: BLS * Clinical / Leadership Experience: At least 10 years' experience as an MA-C in clinic setting, RHC preferred, and shown progression of responsibility in a leadership role. * LPN * Education: High school diploma or General Education Diploma (GED). Graduate of an accredited Licensed Practical Nursing program. * Licensure: Active WA State LPN License. * Certifications: BLS * Clinical / Leadership Experience: At least 10 years' experience as an LPN in clinic setting, RHC preferred, and shown progression of responsibility in a leadership role. * RN * Education: Graduate of an accredited school of nursing. BSN preferred. * Licensure: Active WA State RN License. * Certifications: BLS * Clinical / Leadership Experience: At least 5 years' experience as an RN in clinic setting, RHC preferred, and shown progression of responsibility in a leadership role. Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.6 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Salary Range: $80,000 - $133,000 (Clinical-Licensed) Salary Range: $92,000 - $154,545.317 (RN) â€'â€'â€'â€'â€'â€'â€'

The Patient Financial Services Representative supports the mission of providing quality healthcare to the patients of WhidbeyHealth by performing a variety of duties that support the financial health and well-being of the organization. The PFS Representative may be responsible for coordinating patient referrals and subsequent follow up, verifying insurance and providing financial counseling to assist with self-pay accounts, as well as billing and collection of insurance and self-pay accounts. This position is expected to demonstrate professional behavior, display appropriate conduct and show consideration, respect and patience towards all patients, families, staff and professional affiliates. The PFS Representative follows all federal, state and payer specific regulations and policies pertaining to documentation and billing practices to ensure all work is in compliance with established guidelines. PRINCIPLE FUNCTIONS includes the following, other duties may be assigned: * Patient Referrals: * Coordinates patients through referral and follow-up care by scheduling with appropriate specialists, facilities, agencies and insurance companies. * Ensures that appropriate and timely follow up is provided to the patient, while documenting all patient referral information in a manner that is clear and understandable by staff. * Requests appropriate copies of chart notes, laboratory results, radiology images, patient history and disseminates that information to the designated referral sources and monitors progress. * Provides updates to department staff when there are changes in referral procedures, laws and insurance requirements that would affect the patients' care plan. * Works as an integral part of the care team, coordinating needs and patient progress with providers and other designated staff members, to ensure a cohesive and seamless referral experience for the patient and patient's family. * Completes all forms according to department and governmental guidelines. * Scans all documentation into the patient's electronic medical record. * Maintains a comprehensive filing system that clearly identifies and updates all forms used in the referral process. Provides timely creation, updates, and corrections to forms as needed. * May be required to provide back up to the Patient Registrar or HIM Technician on as needed basis to support department or clinic functions. * Insurance Verifier: * Contacts insurance companies on preadmissions and admissions, verifying eligibility and benefits for patients. * Notifies the Financial Advocate and/or service department or clinic of patients who do not have appropriate referrals and authorizations in place. * Documents contact person name, eligibility, benefits, referrals, authorization, and any other pertinent information in notes. * Obtains patient signatures on messages from Medicare and Tricare. * Maintains insurance notebook on different payer requirements. * Acts as an insurance resource to other departments and provides training in the use of eligibility resources. * Reviews department schedules and identifies patients not yet pre-admitted for pending services. Contacts and interviews patients by phone that have not had services within the past 90 days, obtaining demographic and insurance information. * May be required to provide back up to the Patient Registrar or Financial Advocate on an as needed basis to support department functions. * Financial Advocate: * Interviews and provides financial counseling to all patients regarding patient balances. * Arranges for the resolutions of patient liabilities through valid financial arrangements. * Assists and advises patient in obtaining alternative financial resources in order to meet their obligation including bank loans, DSHS programs and financial assistance. * Identifies patients for COBRA and follows through for approval. * Obtains necessary release signatures, ensuring confidential signatures are obtained. * Completes indicator reports on a timely basis. * Provides price quotes when requested by patients. * May be required provide back up to the Insurance Verifier or Patient Registrar on an as needed basis to support department functions. * Billing and Collecting: * Electronically and manually bills all accounts timely, to include but not limited to insurance and self-pay accounts. * Follows up on all requests for additional information from the insurance company within established department productivity standards. * Follows up with the insurance company to ensure payment within established department productivity standards. * Contacts the patient or guarantor for further information to collect on the account or to resolve the account. * Accepts payments made over the phone from patient or guarantor. * Processes refunds to patient, guarantor, or insurance company as required. * Promptly posts payments to accounts through DDE and electronically. * Works closely with Third Party Payers, Collection Agencies, and Attorneys as needed. * Understands and can articulate financial assistance policy to the patient or guarantor. * Works through daily Queue and reports within established target levels for department productivity. * Reviews accounts and remittance to ensure correct payment. * Pulls insurance remits and patient payment back up for rebilling, refunds, and audits. * Inputs statistically numbers in online reports. * Prepares insurance appeals and follows up as required. * Processes technical denials. * Maintains the Itemized Statement Request Line. * Reviews First Choice invoice and Pacific Medicaid invoice to ensure proper billing prior to sending for payment request. Identifies and resolves any errors. * Completes financial rounding with IP/OBS patients to review patient's financial responsibility after insurance coverage or if full self-pay. * Provides prompt and courteous service to all visitors and callers to the Patient Financial Services department. Resolves accounts or inquiries or identifies and transfers to the appropriate party to assist further. A PFS Representative I is eligible to move to a PFS Representative II after the completion of twelve (12) consecutive months as a PFS Representative I in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file. A PFS Representative II is eligible to move to a PFS Representative III after the completion of three (3) consecutive years as a PFS Representative I-II in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file. JOB KNOWLEDGE & QUALIFICATIONS Education High school diploma or equivalent required, advanced education preferred. Training and Experience One (1) year of previous related experience in a medical front office. Previous experience with billing and collections in a medical office or hospital setting strongly preferred. Certificates, Licenses, Registrations Certified Revenue Cycle Specialist (CRCS) certification preferred; Certified Healthcare Access Associate (CHAA) certification is acceptable for PFS Representatives working in Patient Referrals, Insurance Verifier or Financial Advocate roles. Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Rage: $21.579 - $39.710

The Licensed Practical Nurse (LPN) or Medical Assistant will be accountable for the delivery of quality care to patients and families of all ages according to the individualized needs of the patient. The Medical Assistant or LPN is responsible for assisting physicians, mid-level providers, and other clinical staff in providing medical services to patients with provider delegation within scope of practice. Training and Experience: Experience with electronic medical records preferred. Evidence of a working style that emphasizes collegiality, teamwork, participation, communication and service orientation required. The ability to work in a fast-paced environment and assist in other duties as needed and possess strong organizational skills and the ability to multitask required. Must possess a high degree of initiative, judgment, and discretion and maintain a professional appearance. JOB KNOWLEDGE & QUALIFICATIONS MEDICAL ASSISTANT - Wage Range: $27.892 - $42.765 Education High school diploma or General Education Diploma (GED). Graduate of an accredited Medical Assistant program. Experience Required: A minimum of one (1) years of experience is required, with previous experience in an ambulatory care setting preferred. Certificates, Licenses, Registrations Current WA State Medical Assistant Certification required. Current BLS certification required. LPN - Wage Range: $29.569 - $46.156 Education High school diploma or General Education Diploma (GED). Graduate of an accredited Licensed Practical Nursing program. Experience Required: A minimum of two (2) years of experience is required, with previous experience in an ambulatory care setting preferred. Certificates, Licenses, Registrations Current WA State Licensed Practical Nurse (LPN) License. Current BLS Required. Benefit Information and Wage Transparency: WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, "benefit eligible". Click here for benefit information.

The phlebotomist possesses and maintains appropriate knowledge and skills regarding specimen collection for patients of all ages. They practice appropriate specimen collection from veins, capillary beds or other within scope specimen collections as defined by established standards and procedures. Admits and orders laboratory work in computer system. Performs laboratory clerical functions. Performs all duties and tasks with the Patient's First philosophy and attitude of good customer service. PRINCIPLE FUNCTIONS includes the following, other duties may be assigned: * Specimen Collection: * Ensures integrity of all samples through proper patient identification, labeling, and appropriate tubes and techniques. Collects routine, timed, ASAP and STAT specimens and delivers to laboratory sections. Makes routine rounds for collection. * Instructs patients and other healthcare professionals in the proper collection of samples. * Point of Care testing: * Performs waived Point of care testing as appropriately trained and follows established procedures. * Quality Control: * Performs all daily checklist duties, (i.e. temperature checks, H20 quality) and Standards of Performance. Prints and does follow up on Collection summary at beginning and near end of shift. * Specimen Processing (for both In-house and Reference laboratory): * Prepares samples and paperwork, notifies couriers as appropriate, maintains paper report file, and processes in computer system. Able to research and provide information on turnaround time, availability, status and charges. * Order Compliance: * reviews orders to confirm compliant information is present including but not limited to provider, diagnosis, test order and any pertinent provider instructions before specimen collection * Established procedures are followed for evaluating and presenting any required information to patients as required by insurance prior to specimen collection. * Supplies: * Stocks laboratory draw areas and trays daily or as needed. Assists in inventory, restocking and ordering supplies. Fills orders from physician offices. May have responsibility for inventory, supply storage, and laboratory charge entry and review thereof, dependent on level of experience and ability. * Safety: * Follows all facility and laboratory safety policies, including, but not limited to shipping and handling of biohazard samples, chemical safety, and/or infection control methods. * Training: * Assist with training new employees or students as assigned by supervisor or manager. * Clerical Functions: * Answers phone, takes phone orders, calls results, admits clinic samples and places orders. Is knowledgeable about all Patient Inquiry, Front Office, Send Out, Central Processing and print functions of LIS. Picks up and distributes mail and types internal memos and forms. Compiles and tabulates statistical data as directed. * Additional Duties: * Participates in laboratory teams, innovative projects, educational requirements, regulatory survey preparation and assignments as directed. * Presents a professional image in all patient and coworker interactions. JOB KNOWLEDGE & QUALIFICATIONS Education * High school diploma or equivalent required. * Completion of a phlebotomy training program or ability to obtain within 90 days of hire. Training and Experience * One year of phlebotomy training experience preferred. * Strong attention to detail, ability to work in a team or independently, effective communication skills, and adaptability and flexibility within a fast-paced high-quality environment. Certificates, Licenses, Registrations * Active Washington State MA Phlebotomy License required or ability to obtain within 90 days of hire. * PBT (ASCP) or equivalent nationally accredited certification preferred. Benefit Information and Wage Transparancy: WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, "benefit eligible". Click here for benefit information. Wage Range: $20.265 - $38.692