Dispatcher jobs at White Cap Construction Supply Inc - 215 jobs

Simon Roofing is a roofing industry leader with over 123 years in business with 68 locations throughout the USA. We specialize in roofing service, restorations, and replacements. We are looking for employees with great work ethic and drive to join our organization at all levels. At Simon Roofing we offer an established career path that will enable you to advance in compensation, responsibility, status, and authority to the degree that your abilities and desire allow. Who you are: Simon Roofing, a leader in the Commercial Roofing Industry, is currently seeking a Customer Service professional to join our growing dispatch team. The successful candidate will possess strong organizational and problem-solving skills, have great attention to detail, and the ability to effectively prioritize and multi-task. What you'll do: Receive incoming calls and emails from Internal and External Customers Generate Work orders that communicate information and requirements per the customer's specifications. Dispatch service calls (work orders) to the appropriate service technician/branch in a timely fashion Communicate roofing estimates to customers to obtain approval for service work. Provide support to service technicians for all service branches. Complete special projects as assigned by management. Assist other departments in downtime through cross-training. What you'll need: High School Diploma or Equivalent required- Some College Preferred Ability to work afternoon shift, 11AM - 8PM, and Rotating Weekends. Ability to be part of an after-hours, on-call rotation (additional compensation). Ability to temporarily work from home effectively; high-speed internet, designated work area free from distraction (we will provide all the IT equipment necessary to do the job). Ability to self-motivate, stay focused and work independently. Knowledge in Microsoft Office (Excel, Word, and Outlook) and database software. Customer Service Oriented. Team-oriented, energetic, enthusiastic, self-motivated and a good work ethic. Good verbal and written communication skills. Must pass a pre-employment drug test and background screening. Authorized to work in the US. What We Offer: Health Insurance, Dental, Vision Care benefits 401K plan PTO Policy Life insurance Simon Roofing is an Equal Opportunity Employer and does not discriminate against any applicant on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by the Federal or State law or local ordinance. Note: The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of the personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. I certify the information I have provided in this Employment Application is true and complete to the best of my knowledge. I understand that, if hired, discovery of any false information provided or any relevant information omitted (no matter when discovered) may result in the immediate termination of my employment. I authorize Simon Roofing and Sheet Metal Corp. (the "Company") to make whatever inquiries it deems necessary or appropriate of any person or organization to verify any of the information I have provided in this application and to determine my qualifications and abilities. I hereby release the Company from any and all claims or action or causes of action arising out of the Company's lawful inquiries and/or its determination of my qualifications and abilities.

Cianbro Equipment is a leader in the construction equipment industry, providing exceptional service and support across multiple sectors. Committed to safety, quality, and innovation, we specialize in the rental, assembly, disassembly, and maintenance of heavy machinery for construction projects throughout the U.S. The Rental/Dispatch Coordinator will coordinate rentals of forming, shoring, and scaffolding equipment. This individual will coordinate customer tool and equipment needs by picking and packing tools and equipment and supervising the return process. Job Responsibilities * Take customer orders/inquiries, process rental agreements, and make credit/charge adjustments as required. * Maintain stock inventory and perform cycle and periodic counts. * Work with vendors to receive quotes for orders and receive stock. * Work with customers to propose substitutions and/or alternate systems to best utilize Cianbro assets. * Willing to be on a rotating on-call shift for weekends. * Document and send out all items that need calibration and then enter certifications into the rental software system. * Design and print decals for tools, equipment, and job sites utilizing CorelDraw X6 screen printing software and maintain the decal printing machine. * Fill in as a transportation dispatcher when needed. Qualifications/Requirements * Minumum of 2 years construction experience required. * Strong interpersonal and communication skills via phone or in person are essential. * Must be a self-starter that can work independently with a can-do attitude. * Must be detail-oriented and have strong organizational skills. * Proficient with computer applications (including Excel) and executing data entry with a high level of accuracy. * The preferred candidate will have a minimum of two years of experience in customer service. * Ability to multi-task and fulfill customer needs. * Experience with Infor-M3 a plus. * Experience with over the road trucking industry a plus. * Able to lift and carry up to 50lbs. Cianbro is an employee-owned, tobacco-free, equal opportunity employer, we do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, sexual orientation, genetic information, or other legally protected status.

Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us at ************************* For direct access to CEMEX Career Opportunities, visit us at ************************ Job Summary The Dispatcher is responsible for coordinating activities involved in delivering products or services for CEMEX or customers. Job Responsibilities * Liaison between Sales, Customers and Terminal management * Resolve and communicate in a satisfactory and timely manner any customer concerns or issues * Promote a safe work environment and team mentality * Learn and could maintain D.O.T. driver's hours of service daily logs for internal drivers or external contractors, as appropriate and necessary * Monitor equipment maintenance schedule for company owned equipment to ensure D.O.T. compliance * Work with Terminal management to provide solutions for more effective and efficient output Qualifications * High School diploma or GED required; Bachelor's degree preferred * Bi-lingual in English and Spanish preferred * 2-5 years Customer Service Experience Knowledge, Skills, and Abilities * General knowledge and familiarity with cement and building materials * Proficient in Windows office suite * Knowledge of trucking software preferred * Able to work in a fast paced, high stress office environment Working Conditions * Capable to work extended hours, including weekends, as necessary * Able to work in standard office environment with computer equipment * Capable to work in open office environment Physical Requirements * Requires frequent sitting, standing and walking * Able to exert up to 20 pounds of force occasionally and/or negligible amount of force frequently * While performing the duties of this job, the employee is regularly required to talk and hear in order to communicate Legal Notices CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates. CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws. CEMEX is an E-Verify participating employer. Arizona Smoke-Free Act. CEMEX complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes § 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX. CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (******************************************************************** EEO Statement - En Español CEMEX es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, infomación genética, identidad de género, o expresión de género en los programas o actividades los cuales opera. Nearest Major Market: Lakeland

We are Engineered to Serve. Tindall Corporation is a leading Precast Concrete Manufacturer, with locations throughout the Southeastern U.S. Our mission is to support our customers, create remarkable structures, and deliver never-before-seen solutions every step of the way. Our employees enjoy benefits including: Low Cost Employee Health plan, Dental, Vision, STD/LTD, Fully-paid Basic Life, Voluntary Life, Whole Life, Accident, Hospitalization, Critical Illness, EAP and a 401k Plan with Company Match & Profit Sharing. Summary of Primary Functions: Take information from jobs to create shipping and product list for prestress to load trucks Essential Duties and Responsibilities: All employees are required to follow all Safety and Quality rules and processes to ensure a safe working environment, and the production of high-quality products. Daily: Print tickets for drivers. Put tickets out for drivers that have early appointment times that would leave before dispatcher arrives at plant in the mornings. Redistribute capacity resources to accommodate changing demand. Communicate changes to drivers in route. Have tickets continuously ready throughout the day as loads are ready to leave. Prepares invoices, delivery tickets, and related shipping documents and assigns drivers for scheduled deliveries. Finalize all shipments in IFS. Data entry for IFS. Document and track damaged trailer inventory. Coordinate special materials loads. Daily contact with fellow employees in other units of the company, top management, and vendors/suppliers. Requires ability to make independent decisions including: help determine if jobs are getting what they need and determine load quantities for drivers. As Needed: Confers with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading time. Give load list to load crews to establish delivery schedules. Reviews load lists with appropriate Erection Foreman to determine which loads are needed for the job site. Build loads in IFS. Set up deliveries and pick-ups for different departments in the plant. Check routes and mileage for outside loads. Perform other duties as required. Job Specifications or Qualifications Education: High School Diploma or general education degree (GED) is required Experience: Less than 1 year - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Service Communication Operator is an entry-level administrative position that requires a patient, conscientious, relaxed, and cooperative team member. The most common daily tasks will be receiving calls and responding to emails from customers requiring service work, and creating those work orders in the Service Management software. The responsibilities include: creating new customers and sites, attaching pertinent documents to customers' sites, work orders, filing and maintaining those files, answering incoming calls, routing outgoing calls, scanning documents, and processing incoming/outgoing faxes. The workload is consistent as it requires good communication, thorough documentation, and supports the dispatch department, leaving nothing to chance. Must coordinate with the Service Dispatchers and relay pertinent information necessary to schedule upcoming work. This position requires cooperation and accommodation, which are aspects needed for customer interfaces, outreach, sales, marketing, and service-related follow-ups. They will need to have attention to detail to handle the flow of information amongst operators, dispatch, and external organizations. They will need to be an agreeable and sympathetic listener to have highly effective customer relationships and working relationships with other departments. With all duties, this role provides assistance to the Service Department Manager, Service Dispatch Manager, Service Manager(s), and the department. Responsibilities · Manage a multitude of phone calls, emails, and messages from customers and internal staff · Maintain a basic level of knowledge for contracts and national accounts to ensure the work order has all necessary information needed for the complete execution of the call · Initiation of work orders and tasks in Service Management software, as well as creating new sites for existing customers · Customer interaction skills to ensure a high level of customer satisfaction, which also includes follow-up calls · General knowledge of services offered and current marketing campaigns to provide additional information to customers · Basic contract and national account knowledge · Responsible for the timely and accurate execution of tasks assigned by the Service Department Manager, Service Dispatch Manager, and Service Manager(s) · Provide basic status reporting and responds to requests for service, assistance, and information to all internal and external customers · Ensure proper data entry of information into Viewpoint · Physical demands include long hours sitting, using a computer, standing, pulling/pushing, walking, lifting, and climbing · The job requires intermediate computer proficiency and advanced critical thinking skills · Other duties, activities, and responsibilities may vary and change as assigned Education and Experience · High school diploma or equivalent required · Equivalent industry training preferred · Relevant work experience may substitute for the training

Job Description HVAC Service Dispatcher $23-$25 Per Hour, Depending on Experience If you're organized, resourceful, and thrive in a fast-paced environment where no two days look the same, this is a great opportunity to join a company with a strong reputation and a truly supportive team culture. At Reynolds Electric, Plumbing, Heating and Air, our Dispatcher plays a critical role in keeping operations running smoothly. You're the link between our customers and our field teams, ensuring our electricians, plumbers, and HVAC technicians arrive prepared and on time. Here, your work directly impacts the customer experience and the success of the entire company. With nearly 65 years of trusted service behind us, Reynolds is a place where your work matters and your growth is encouraged. Why You'll Love Working Here We have one of the most positive, professional, and team-centered cultures in the industry. You'll be surrounded by people who support each other, communicate respectfully, and genuinely want everyone to succeed. Our leadership team is committed to giving you the tools, training, and confidence to excel in your role. You'll have access to ongoing development in communication, customer service, scheduling processes, and system navigation. When you work here, you feel supported, valued, and part of something bigger-and it shows. What You'll Do As a Dispatcher, you will ensure an efficient, well-coordinated day for our service teams. Your responsibilities include: Managing the daily schedules of all service technicians Maximizing priority jobs to help reach daily revenue goals Matching technician skills with the right job types and customer needs Communicating clearly and positively with technicians throughout the day Providing updates, rescheduling, and performing follow-up "happy calls" to ensure a great experience Handling escalations with professionalism, empathy and a solutions-first mindset Ensuring proper job setup, including materials, permits, and coordination with logistics team Updating management on job progress and technician status, and any changes that impact the schedule Scheduling outbound calls and tech-generated leads to keep the call board full Correcting job detail errors to ensure accurate reporting Working closely with Customer Service Representatives to prioritize customer needs Maintaining strong follow-through and completing all daily follow-up tasks What We're Looking For Strong verbal and written communication skills, with the ability to work well with a variety of personalities Ability to work in a fast-paced, high-volume environment A positive, adaptable, solution-focused approach Ability to diffuse conflicts, demonstrate empathy, and build trust Comfort navigating multiple software programs and CRM systems Typing speed of 50+ WPM and strong organizational skills Detail-oriented with excellent follow-through Prior dispatching or scheduling experience preferred Basic understanding of electrical, plumbing, or HVAC trades is a plus At least one year of customer service experience Strong attendance and punctuality Self-motivated and able to work independently while also being responsive to direction What's In It For You Competitive Pay Earn $23-$25 per hour depending on experience, plus profit sharing, our Service Dispatchers can earn an average of $60k/year in total compensation Health and Wellness 100% employer-paid medical, dental, and vision for employees, with options to add family members. Financial Security 401(k) with a 3% company match and employer-paid life insurance, with options to add coverage for dependents. Frontloaded PTO + Holidays Start with 80 hours paid time off already in place, plus 7-9 paid holidays each year. Training and Development Grow your skills through ongoing internal training, coaching, and development programs. A Team You Can Count On Work with people who support you, value your contributions, and take pride in doing things right. Join a Team You Can Be Proud Of At Reynolds, you're more than a scheduler-you're a key part of a team that keeps our service running smoothly and our customers confident we've got their back. If you want to grow your career in a place where people care about you, support you, and value the work you do every day, we'd love to meet you. Apply today and be part of a team known for doing great work-and doing it the right way.

Alliance Construction has an excellent opportunity for a Civil Construction Truck Coordinator & Dispatcher. The Coordinator manages all trucking logistics, dispatching drivers (dump trucks, etc.) for timely material delivery (aggregates, supplies), scheduling routes, liaising with site foremen and drivers, maintaining delivery records, resolving transport issues, ensuring safety compliance (DOT), and controlling costs by managing documentation and third-party carriers to keep projects on schedule. Grow our fleet by estimating and acquiring relationships and workload. Key Responsibilities: Dispatch & Scheduling: Assigning drivers and trucks, planning daily/weekly routes, and ensuring timely delivery to sites. Logistics Management: Overseeing material delivery (aggregates, supplies) and managing leased vehicles Communication: Liaising with drivers, site supervisors, equipment managers, and customers. Record Keeping: Maintaining accurate daily driver sheets, delivery tickets, and driver hours. Problem Solving: Resolving issues with delays and unexpected site needs. Cost Control: Approving paperwork (tickets) and managing third-party carriers/pricing. Estimating: Searching for new work, Bidding and executing the work to grow the fleet. Essential Skills: Strong organizational, problem-solving, and communication skills. Knowledge of GPS, construction logistics, and relevant safety standards. Preferred Experience: 2+ years of experience in the related field Practical written and verbal communication skills Benefits: Competitive pay/paid weekly Health Insurance Matching 401K Short-Term Disability & Long-Term Disability PTO/ Vacation Pay, paid holidays Excellent work and home life balance Do not miss this fantastic opportunity to grow in your career with a leader in the industry. Apply today or call us at **************! We look forward to hearing from you!

Elite Flooring Install Coordinator Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996. Job Description: Install Coordinator Reports To: Installation Manager Assignment Focus: We have an immediate opening for an Install Coordinator. The Install Coordinator will work directly with the Installation Manager to communicate with flooring installers and our internal staff to schedule new installations, punch work, and warranty service. The ideal candidate will have the ability to stay organized and communicate effectively in a fast paced environment. Primary Responsibilities: Assist with scheduling installations and assigning installers to jobs Follow-up with flooring installers and service techs throughout the day Communicating with all parties involved the status of jobs on the schedule Reviewing jobs to ensure the correct labor amount is being paid, research discrepancies Maintains order status daily and updates the system with pertinent information Works to maintain strong relationships with our installer base Desired Skills and Experience: Must be able to multitask in a fast paced environment Sense of urgency and follow-through to complete tasks on time Excellent written and verbal communication skills Strong troubleshooting and critical thinking skills Detail and process oriented Ability to read and interpret floorplans, selections, and specifications Bilingual a MUST! Salary & Benefits Salary will be commensurate with experience Health insurance- 100% of employee premium paid Dental, Vision, Supplemental insurance: Available as employee paid benefit Paid time off (PTO) 100% Company-paid benefits: Life Insurance and AD&D coverage Paid Holidays Powered by JazzHR FMyI9Z350W

Elite Flooring Install Coordinator Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996. Job Description: Install Coordinator Reports To: Installation Manager Assignment Focus: We have an immediate opening for an Install Coordinator. The Install Coordinator will work directly with the Installation Manager to communicate with flooring installers and our internal staff to schedule new installations, punch work, and warranty service. The ideal candidate will have the ability to stay organized and communicate effectively in a fast paced environment. Primary Responsibilities: Assist with scheduling installations and assigning installers to jobs Follow-up with flooring installers and service techs throughout the day Communicating with all parties involved the status of jobs on the schedule Reviewing jobs to ensure the correct labor amount is being paid, research discrepancies Maintains order status daily and updates the system with pertinent information Works to maintain strong relationships with our installer base Desired Skills and Experience: Must be able to multitask in a fast paced environment Sense of urgency and follow-through to complete tasks on time Excellent written and verbal communication skills Strong troubleshooting and critical thinking skills Detail and process oriented Ability to read and interpret floorplans, selections, and specifications Bilingual a MUST! Salary & Benefits Salary will be commensurate with experience Health insurance- 100% of employee premium paid Dental, Vision, Supplemental insurance: Available as employee paid benefit Paid time off (PTO) 100% Company-paid benefits: Life Insurance and AD&D coverage Paid Holidays

Job Description Now Hiring: Scheduler and Dispatcher at Precision Garage Door Service Schedule: Full-Time, Monday-Friday, In office | Department: Customer Service As an Scheduler and Dispatcher , you'll play a critical role in our day-to-day operations-connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you! What You'll Do Coordinate Garage Door Installations Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules. Communicate with Customers Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed. Work Within Our Scheduling System Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text. Stay Ahead of the Curve Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency. What We're Looking For Strong organizational and communication skills Ability to confidently guide conversations and control scheduling flow Comfortable using scheduling software (ServiceTitan experience is a plus!) Detail-oriented mindset-understanding the impact of tags, locations, skill levels, and delivery logistics Team player who's also self-motivated and proactive Ability to prioritize under pressure and pivot as needed Bonus If You Have: Experience in dispatch, operations, or field service scheduling Knowledge of garage door types, installation steps, or related services Bilingual in English and Spanish (preferred, not required) Why Work With Us? Be part of a respected, nationwide brand with a strong reputation Join a supportive and tight-knit team Opportunity for growth and cross-training Full benefits package, paid time off, and more Make a real difference every single day! Ready to schedule your next career move? Apply today and bring your energy, excellence, and expertise to Precision Garage Door Service!

Job DescriptionJob Title: Service Dispatcher Reports to: Service Manager FLSA Status: Exempt Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers. Hobbs & Associates- A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences. Check out our website: Hobbs & Associates Essential Duties and Responsibilities: This role is responsible for the following: · Provide customer coordination and scheduling for service request received through our Service phone line and email. · Support the customer service process by working extensively with all departments as necessary. · Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively. · Coordinate equipment startup and service with our Service Technicians and Customers. · Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests. · Completed required data entry for the purposes of billing to the customers and documenting warranty claims. · Manage material procurement with manufacturers, ordering, release, and warranty management. · Follow up consistently to complete assigned duties. · Coordinate the transportation movements of the Technician teams. · Forecast workload for 2-3 days out. · Invoice fully executed work orders to the customer. · Keep Operations forecast up to date and report it to Operations VP. Experience and Requirements: The best candidate for this position will meet the following requirements: · 2+ years experience dispatching teams and/or similar scheduling. · Must demonstrate excellent communication skills and a positive and friendly customer service manner. · Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. · Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment. · Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement. · HVAC parts/equipment experience preferred. · Experience with FACTS Accounting Software preferred. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance EAP Pet Insurance STD/LTD Critical Illness/Accident PTO Employee Development Air Control Concepts & Operating Company are Equal Opportunity Employers. Powered by JazzHR REhAKZS5cb

Job Title: Service Dispatcher Reports to: Service Manager FLSA Status: Exempt Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers. Hobbs & Associates- A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences. Check out our website: Hobbs & Associates Essential Duties and Responsibilities: This role is responsible for the following: · Provide customer coordination and scheduling for service request received through our Service phone line and email. · Support the customer service process by working extensively with all departments as necessary. · Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively. · Coordinate equipment startup and service with our Service Technicians and Customers. · Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests. · Completed required data entry for the purposes of billing to the customers and documenting warranty claims. · Manage material procurement with manufacturers, ordering, release, and warranty management. · Follow up consistently to complete assigned duties. · Coordinate the transportation movements of the Technician teams. · Forecast workload for 2-3 days out. · Invoice fully executed work orders to the customer. · Keep Operations forecast up to date and report it to Operations VP. Experience and Requirements: The best candidate for this position will meet the following requirements: · 2+ years experience dispatching teams and/or similar scheduling. · Must demonstrate excellent communication skills and a positive and friendly customer service manner. · Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. · Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment. · Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement. · HVAC parts/equipment experience preferred. · Experience with FACTS Accounting Software preferred. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance EAP Pet Insurance STD/LTD Critical Illness/Accident PTO Employee Development Air Control Concepts & Operating Company are Equal Opportunity Employers.

Are you passionate about exceptional customer service? M and M is seeking a Client Services Dispatcher to be the friendly, professional voice for our customers. In this role, you'll manage inbound and outbound calls, schedule and dispatch service appointments, and ensure every client feels heard, respected, and confident in choosing MandM. If you thrive in a fast-paced environment and enjoy problem-solving while creating smooth, stress-free experiences for homeowners, this role is for you. Key Responsibilities Serve as the primary point of contact for residential HVAC and plumbing clients via high-volume inbound and outbound calls Schedule, coordinate, and dispatch service appointments with a strong focus on urgency, efficiency, and customer satisfaction Quickly assess customer needs, identify service requests or concerns, and provide clear, confident solutions De-escalate customer concerns with professionalism, empathy, and a solutions-based mindset Maximize booking opportunities by confidently communicating service options and converting calls into scheduled appointments Maintain accurate, detailed records of all customer interactions in ServiceTitan while multitasking calls and system updates Collaborate closely with technicians and internal teams to ensure timely arrivals and seamless service delivery Meet or exceed performance metrics while maintaining high-quality calls and following established call flows and scripts Continuously expand knowledge of MandM's services, memberships, and offerings to better serve customers What we're looking for: 2-4 years of call center, dispatch, or customer service experience (service-based industry preferred) Previous HVAC, plumbing, or home services experience is a strong plus Excellent phone presence with the ability to build rapport quickly and professionally Strong multitasking and time-management skills in a high-volume, fast-paced environment Confident decision-making skills with sound judgment and attention to detail Ability to talk and type simultaneously; minimum typing speed of 45 WPM Proficiency in Microsoft Office Benefits Great pay, great team Medical/Dental/Vision Health Savings Account 401k with 50% company match Paid holidays and sick days Work for a company that values the employees #MNMP Pay Range$21-$26 USD About M and M: M and M Heating, Cooling, Plumbing and Electrical, has been servicing the Longmont, Colorado and surrounding communities since 1998. We are a family-owned and operated business where providing excellent service to our customers is a must. With many years of experience in the HVAC field, talented employees and a world class training program, we are the premier destination those seeking a career in HVAC and Plumbing. We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Privacy Policy

Job DescriptionBenefits: 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance 401(k) The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service technicians, suppliers, and service customers. Representative duties include: Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts. Coordinating the scheduling of the Parts Runner's time with the Installation Manager. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry. Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Basic knowledge of HVACR technology and Plumbing Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers. Skill and ability to sell service jobs and service contracts, in a letter, and on the phone. Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR and Plumbing industries. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers. Current (state) drivers license.

Key Responsibilities: Schedule and dispatch Field Technicians for daily assignments. Prioritize service calls based on urgency and impact. Coordinate all on-site work scheduling with customers. Manage job setup, technician time tracking, and updates Communicate between field and office to ensure workflow continuity. Monitor parts/materials availability and inform technicians. Issue and track purchase orders; reconcile PO logs. Maintain truck inventory and ensure accurate billing/payroll prep. Support cost control across PM contracts, repairs, and projects. Maintain service contract logs and assist with monthly revenue forecasts. Follow up with customers to ensure satisfaction. Participate in team meetings and assist with ordering parts and contract renewals.

Job Description We are seeking a highly motivated and organized Customer Service/ Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers. Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT. Customer Service/ Dispatcher Description: Receive incoming service requests from customers, technicians, or sales representatives. Efficiently schedule service appointments based on technician availability and geographic location. Maintain clear and professional communication with customers regarding appointment times and any delays. Confirm appointments with customers and provide estimated arrival times. Input data into the dispatching software or system, ensuring data integrity. Monitor and manage technician availability and workloads. Handle emergency service calls promptly and effectively, dispatching technicians as needed. Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions. Scheduling door estimates Why Precision Overhead Garage? Don't miss out on this incredible opportunity to kickstart your career with a thriving company. We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time. Awesome perks including : Bonus opportunities Paid Training Company events Breakfast and snacks. Growth opportunity and career path Customer Service/ Dispatcher Requirements: Bilingual proficiency in English and Spanish is a plus High school diploma or equivalent. Previous experience in dispatching or customer service is a plus. Strong organizational and multitasking skills. Excellent communication and detailed oriented skills. Proficiency in using scheduling and dispatching software. Ability to work well under pressure and adapt to changing priorities. Knowledge of the garage door industry is a bonus but not required. Join our team and be a part of our mission to provide exceptional garage door services to our customers!

The Dispatcher plays a pivotal role in maintaining efficient communication and coordination across the service and installation departments. This role involves receiving and processing service calls, scheduling installations, and ensuring seamless communication with technicians and customers. Qualifications Education: High School Diploma or equivalent. Technical Skills: Proficient in Microsoft Office Suite. Familiarity with dispatching software and scheduling tools is a plus. Experience: Previous dispatching experience is preferred. Background in a customer service-oriented environment preferred. Skills: Excellent verbal and written communication skills for internal and external audiences. Strong multitasking ability to manage a fast-paced environment. Team-oriented mindset with the ability to collaborate effectively. Key Competencies Customer-focused mindset with the ability to build and maintain relationships. Analytical thinking and problem-solving capabilities. Team-oriented approach while maintaining the ability to work independently. Adaptability in a fast-paced and dynamic environment. Work Environment This role operates primarily in an office environment. Travel Required: No International Travel Required: No Equal Employment Opportunity & Diversity Statement At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals. Won-Door is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law. This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals. If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes. Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed. Join our team to contribute to delivering high-quality products and exceeding customer expectations! Key Responsibilities Customer Relations and Support: Serve as the primary point of contact for customers, ensuring high-quality service and satisfaction. Job Completion Oversight: Close out completed jobs and input technician times accurately. Scheduling: Schedule installations on a live calendar three weeks in advance. Coordinate weekly service schedules and adjust as necessary to ensure timely service delivery. Communicate with individual technicians daily to manage and optimize schedules. Follow-Up: Ensure timely follow-up on job completions to verify quality and address any outstanding issues.

Job Title: Dispatcher Department: Operations Reports To: Operations Manager Employment Type: Full-Time The Dispatcher supports daily operations by efficiently scheduling and dispatching technicians to service calls. This role requires strong critical thinking skills to ensure the right technician is assigned to the right job while maintaining productivity and a high level of customer satisfaction. Essential Duties and Responsibilities Dispatch service calls to maximize scheduling efficiency without compromising client experience. Manage the dispatch board to keep technicians productive and revenue-generating. Proactively compress schedules and adjust assignments to maximize efficiency. Communicate promptly with clients if a technician will not arrive within the scheduled time window and reschedule as needed. Coordinate with Purchasing and Warehouse to ensure timely delivery of parts to technicians. Adhere strictly to the company's Priority Service Schedule to assign the appropriate technician to each call. Share responsibility for ensuring technicians arrive at all appointments on time. Debrief technicians after each service call and ensure payment is collected upon job completion. Follow all company policies, including the Code of Ethics, Team Rules, and Team Philosophy. Minimum Qualifications High school diploma or GED required; Associate degree preferred. Self-starter who is reliable and flexible with work hours. Strong customer service and communication skills (written and verbal). Professional demeanor with excellent interpersonal skills. Ability to work independently and as part of a team. Proficiency in Microsoft Excel, Word, and PowerPoint. Strong critical thinking and English composition skills. Professional telephone etiquette and working knowledge of email systems. Ability to develop tools or processes that improve departmental efficiency. Bilingual skills are a plus but not required. Benefits (Full-Time) Employer-paid health, dental, and vision insurance 401(k) retirement plan with employer contribution Employer-paid short-term disability and life insurance Paid Time Off (PTO) and paid vacation Ongoing training and development opportunities Physical Demands Ability to lift 15-20 pounds as needed. Ability to work more than 40 hours per week and up to 12 hours per day when if requested. Work Environment Office-based service center with moderate noise levels. Frequent use of computers, headsets, and standard office equipment. Extended periods of sitting and working at a computer. Business casual dress code.

Support the Service operation by contributing to the vision and ultimately executing the customer experience plan for the business. This would involve team members working together and managing all aspects of the Dispatching segment of the business and would include, scheduling, purchasing, and inbound phone calls from internal and external customers. Job functions and duties Primary Be the first line of communication for the Service Department as it relates to inbound/outbound calls Focus on delivering precise and correct information to customers. Entering in new Service Calls into Service Management system. Coordinate the purchasing of any materials needed based on the requirements of the work to be performed. Ensure timely scheduling based on both customer and technician availability. Work with other Dispatch Coordinators to ensure all calls are being scheduled and dispatched efficiently. Make sure calls requested by Strategic Accounts have been accepted and scheduled into CSUSA Fieldpoint system and ETA requirements are being met. Serve as additional back up to the other members of the Customer Experience team as needed. Manage and support customer relationships on behalf of the business to deliver high levels of service and retain key partnerships for the long term. Skills Ability to work in and contribute to a collaborative team environment. Review, target and ultimately make improvements (process driven) to improve the business and its customer service delivery. Be well organized in your approach to both day to day and longer-term work duties. Exhibit sound judgement related to customer communication, management, and team operations. Maintains a professional demeanor and always interacts professionally in all methods of contact. Experience, Education, and Job Requirements Candidate will have minimum experience of 3 years scheduling/dispatching experience. Utilization of the Microsoft Office Suite as an effective tool. Be engaged, be reliable, be an anchor in the business. Be a master communicator. Have a passion for providing top tier customer experiences.