Customer Service Associate jobs at White County - 23 jobs

Salary: $11.00 Hourly Job Type: Part Time Department: Germantown Athletic Club Division: Membership Services (GAC) The City of Germantown is an Equal Opportunity Employer committed to an alcohol/drug-free workplace and to providing equal opportunities regardless of race, sex, color, religion, national origin, age or disability. ORGANIZATIONAL ACCOUNTABILITY: City of Germantown public servants exist, first and foremost, to protect and enhance the quality of life of those we serve; every position on the Germantown team has a shared responsibility and accountability to fulfill this purpose. Through the constant alignment of individual actions, behaviors and performance with our organization's values system, Germantown public servants demonstrate a steadfast commitment to our greater mission of Excellence. Every day. The expectation for senior leaders is to model The Germantown Way at all times for those they influence and interact with daily. Description Please note, we accept applications for this position on an ongoing basis. Applications will remain on file and will be reviewed only when there are vacancies. The Customer Service Rep is responsible for delivering excellent customer service in a busy front-desk area. Schedule: Shift is 4:30am - 9:00 am on the weekdays and some weekends. Examples of Duties Greet and assist all guests and members; provide general information about the Club and its programs, activities and schedules Answer and transfer phone calls Monitor member computer check-in Enter and process membership information using specialized club software Enter sales transactions at POS for members, including program, service and product payments May perform or assist in performing closing activities, including reconciling cash drawer Qualifications Should be at least 16 years of age; customer service experience preferred Must have an energetic personality with excellent interpersonal communication skills Skill in using computer and ability to learn to use specialized in-house software Ability to work as a team member Ability to develop and maintain on-going relationships with club members Requirements EDUCATION AND EXPERIENCE: Should be at least 16 years of age; customer service experience preferred SPECIAL REQUIREMENTS: CPR/AED Certified or ability to obtain. WORKING CONDITIONS: Work takes place in a busy front desk environment. Work involves standing during shift and extensive interaction with customers in person and on the phone. Schedule: Shifts include 4:30am - 9:00 am, 9:00 am - 1:00 pm and 1:00 pm- 5:00 pm on the weekdays and some weekends. Part time employees are not eligible for a full benefits package, but may have limited wellness benefits.

The Water Utility Billing Customer Service Coordinator oversees daily customer service operations related to water and wastewater billing activities. This role serves as a technical and administrative resource for customer service staff, coordinates billing workflows, ensures accuracy and timeliness in utility billing cycles, and handles complex customer account issues. The coordinator works closely with field operations, meter services, finance, and management to support an efficient customer service environment and deliver high-quality service to the community. Key Responsibilities Customer Service Coordination Serve as the primary point of contact for escalated or complex customer inquiries regarding billing disputes, meter issues, high-usage complaints, service interruptions, and account discrepancies. Provide guidance to customer service representatives, including coaching, training, and quality review of customer interactions and account documentation. Assist in developing customer communication templates, scripts, FAQs, and informational materials related to billing processes, rate changes, and service policies. Billing Operations Oversight Coordinate the full billing cycle, ensuring accurate meter reads, consumption data validation, billing adjustments, and on-time bill generation. Review and approve account adjustments, fee reversals, service orders, and high-usage investigations in accordance with utility policies. Monitor billing reports for exceptions, anomalies, and missing data; coordinate with meter services or IT to resolve issues. Assist in setting up new rates, seasonal charges, or fee changes in the billing system, with oversight from management. Service Order & Field Team Coordination Oversee the creation, routing, and completion of service orders for meter re-reads, repairs, inspections, resets, turn-ons/offs, and leak checks. Collaborate with field crews to prioritize work, resolve customer issues efficiently, and verify service order outcomes. Track service order backlogs, turnaround times, and recurring field issues; recommend process improvements. Payment & Collections Support Oversee escalated collection cases, including disputed shutoffs, payment plan exceptions, returned checks, and delinquency inquiries. Review and approve payment arrangements or financial hardship exceptions where authorized. Ensure compliance with state regulations, city ordinances, and utility policies related to shutoff procedures and payment processing. Data Management & Reporting Maintain high standards of data accuracy within the Customer Information System (CIS). Prepare reports on customer service metrics, billing cycle performance, delinquencies, adjustments, and workload trends. Analyze usage patterns, recurring customer issues, and billing errors to identify opportunities for improvement. Policy, Compliance & Process Improvement Ensure adherence to utility rules, state regulatory requirements, internal controls, and audit standards. Participate in developing or updating departmental policies, SOPs, and training materials. Recommend improvements to service delivery, billing accuracy, and workflow efficiency, collaborating with supervisors and managers. Team Leadership & Support Support onboarding, training, and ongoing development of customer service staff. Provide cross-coverage for customer service representatives during busy periods or absences. Act as a liaison between customer service, billing, finance, meter operations, and IT to resolve cross-departmental issues. Qualifications Education & Experience High school diploma or equivalent required; associate or bachelor's degree in business, public administration, accounting, or related field preferred. 3-5 years of experience in utility billing, municipal customer service, or a high-volume billing environment. Experience with CIS or utility billing software (e.g., Munis, CIS Infinity, Tyler, Banner) highly desirable. Prior experience in a lead or coordinator role preferred. Knowledge, Skills & Abilities Strong understanding of water utility billing principles, rate structures, meter reading processes, and consumption analysis. Excellent customer service and interpersonal skills, with the ability to de-escalate and resolve complex situations. Proficiency with billing systems, CRM tools, Microsoft Office Suite, and data entry operations. Advanced problem-solving and analytical abilities; comfortable working with billing reports and usage data. Ability to interpret and apply utility policies, ordinances, regulations, and financial procedures. Strong organizational skills, time management, and attention to detail. Ability to work collaboratively across departments and guide team members. Working Conditions Standard office environment with frequent computer and phone use. Occasional extended hours during billing cycles, system upgrades, or utility emergencies. Some in-person customer interaction at a service counter or administrative office. Physical Requirements Ability to sit for extended periods, operate standard office equipment, and lift up to 20 lbs. as needed for records or materials. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Qualifications Qualifications Education & Experience High school diploma or equivalent required; associate or bachelor's degree in business, public administration, accounting, or related field preferred. 3-5 years of experience in utility billing, municipal customer service, or a high-volume billing environment. Experience with CIS or utility billing software (e.g., Munis, CIS Infinity, Tyler, Banner) highly desirable. Prior experience in a lead or coordinator role preferred. Knowledge, Skills & Abilities Strong understanding of water utility billing principles, rate structures, meter reading processes, and consumption analysis. Excellent customer service and interpersonal skills, with the ability to de-escalate and resolve complex situations. Proficiency with billing systems, CRM tools, Microsoft Office Suite, and data entry operations. Advanced problem-solving and analytical abilities; comfortable working with billing reports and usage data. Ability to interpret and apply utility policies, ordinances, regulations, and financial procedures. Strong organizational skills, time management, and attention to detail. Ability to work collaboratively across departments and guide team members. Working Conditions Standard office environment with frequent computer and phone use. Occasional extended hours during billing cycles, system upgrades, or utility emergencies. Some in-person customer interaction at a service counter or administrative office. Physical Requirements Ability to sit for extended periods, operate standard office equipment, and lift up to 20 lbs. as needed for records or materials. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

GENERAL PURPOSE\: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Maintains a professional appearance, and adheres to the Company dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Job Information State of Tennessee Job InformationOpening Date/Time01/21/2026 12:00AM Central TimeClosing Date/Time01/27/2026 11:59PM Central TimeSalary (Monthly)$3,229.00Salary (Annually)$38,748.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentRevenue LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, VEHICLE SERVICES DIVISION, DAVIDSON COUNTY For more information, visit the link below: This is a call center position designed as 80% remote. Qualifications Education and Experience: Graduation from an accredited college or university with a bachelor's degree and one year of experience in one or a combination of the following: management, administrative support, customer service, or call center experience. Substitution of Experience for Education: Qualifying experience in tax preparation, tax law interpretation, tax auditing, tax enforcement, motor vehicle title and registration law, accounting, auditing, related fiscal services work, or customer service-related clerical work may substitute for the required education on a year-to year basis, to a maximum of four years. OR Experience equivalent to work in a customer service position in either the public or private sector including the Department of Revenue's operational divisions (Processing, Collections Services, Taxpayer Services and Vehicle Services). OR Experience equivalent to one year as a Customer Experience Specialist Associate** with the State of Tennessee. Necessary Special Qualifications: None. Examination Method: Education and Experience, 100%, for Preferred Service positions. Overview Under general supervision, is responsible for taxpayer assistance work of average difficulty and performs related work as required. This is the working-level class in the Revenue Customer Experience Specialist Series. An employee in this class may provide direct taxpayer assistance and information regarding complex tax issues such as the application of multiple tax laws and regulations to an individual business or corporation, including quality control of information placed on the Tennessee Revenue Registration and Reporting System (TR3). An employee in this class may also provide direct assistance and information regarding complex vehicle title and registration issues to motor vehicle registrants, businesses, and local and federal government officials including quality control of information in Tennessee's Vehicle Title and Registration System (VTRS). This class differs from the Revenue Customer Experience Specialist Associate* in that the latter is responsible for learning to complete complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials. This class differs from a Revenue Customer Experience Specialist Advanced in that the latter is responsible for the most complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials and may serve as a lead or trainer to other employees in this series. ** An applicant appointed to this career path class will be eligible for a salary increase and reclassified to the Revenue Customer Experience Specialist Advanced class after the successful completion of a one-year training period. Inadequate or marginal performance during the training period will result in automatic demotion or termination. Responsibilities May assist taxpayers in procurement of tax licenses, bonds, and permits related to the various tax types and resalable items. May inform businesses of bond amount required, determine if taxpayer meets bond requirements, and ensures accounts have adequate bond coverage. Composes and communicate simply stated interpretations of tax laws, title and registration laws, rules, and regulations or to clarify tax issues. May calculate estimated taxes a business is expected to owe. May explain taxpayers of tax liens, delinquent taxes, and other factors prohibiting their tax clearance. May perform financial adjustments to taxpayer accounts as required. May notify taxpayers of factors prohibiting the issuance of a title, license or registration, and a license plate or decal. May provide accurate and consistent information to taxpayers regarding standard tax and motor vehicle title and registration issues. Determines the filing requirements for multiple tax types. May review and process applications to be added to the TR3 or VTRS system. May provide technical assistance for system access and other issues. Competencies (KSA's) Knowledge, Skills, Abilities, Competencies, and Tools/Equipment: Skilled in critical thinking, problem solving, and time management. Competent in customer focus, active listening, and demonstrating patience. Competent in timely decision making, conflict management, and dealing with paradox. Ability to understand, communicate, and express written and verbal information. Ability to use general office equipment. TN Driver Standards State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications: A valid driver's license For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations. Please include your Driver's License Information under the Licenses and Certifications section of your application. **Agencies may allow an exception based on other factors.

GENERAL PURPOSE\: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Maintains a professional appearance, and adheres to the Company dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors). DUTIES Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary. QUALIFICATIONS High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.

Job Description The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors). DUTIES Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary. QUALIFICATIONS High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.

GENERAL PURPOSE\: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Maintains a professional appearance, and adheres to the Company dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Job Description The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Salary: $18.00 - $20.00 per hour Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Salary: $18.00 - $20.00 per hour Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

American Leak Detection leads the industry in non-invasive, accurate leak detection. We back our services with over 40 years of experience and comprehensively train our technicians in leak detection. From leak detection in your home, business, or municipal plumbing lines to mainline water leak detection, we have the tools to tackle the projects our customers present to us. Position: We are looking for a self-starter customer service representative who will have a high level of customer service & sales follow-up experience. In addition to fielding incoming calls from potential clients, the candidate will be responsible for the efficient and effective service and sales support of technician's daily field activities and provide a high level of technician satisfaction with dispatch efficiency. Position qualifies the candidate for Medical, Dental, and Vision benefits. Job Description: Provide external and internal calls at a timely and accurate level while meeting or exceeding call center operational metrics. Schedule customers with the correct technician(s) and create work orders and other documentation as needed. Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Anticipate customer needs and take action. Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. Demonstrates a high level of productivity at all times and takes initiative during downtime to complete other office duties needed. Efficient and effective management of technician's daily field activities Efficient routing of jobs for technicians in the field High level of technician satisfaction with dispatch efficiency High level of customer service & sales follow-up Perform other tasks requested of management. Essential Duties, Responsibilities, and Requirements include the following (Other duties may be assigned) Develop and manage daily, weekly, and monthly work schedules for technicians Develop and publish daily work schedule Dispatch techs in the most efficient and effective manner possible during the day Coordinate repair requests and follow up between techs and clients Provide Billing with completed work orders ready to invoice Present a courteous and professional image to the customers Follow up with continuous, timely, and accurate information Provide daily status reports and follow-up on open items Service Billing Prepare all outgoing service invoices using an online billing system on a timely basis. Reconcile and resolve conflicting information prior to billing. Produce weekly reports that summarize work order status including items pending invoice, incomplete, waiting, repairs, etc. PM Contract Administration Update and maintain site profiles Maintain equipment inventory Education Required: High school diploma Experience Required: 1-2 years of customer service experience. Skills and Abilities Required: Excellent customer service and telephone skills Excellent written and oral communication skills Basic to moderate skills with Microsoft Excel, Google Sheets, and other software applications Have a high level of attention to detail Ability to multitask and prioritize Work under pressure Perform in a call center environment utilizing telephony-related production tools An appetite for continuously learning new skills $17-20 an hour, the hourly wage will depend on skills and/or qualifications Job Type: Full-time

American Leak Detection leads the industry in non-invasive, accurate leak detection. We back our services with over 40 years of experience and comprehensively train our technicians in leak detection. From leak detection in your home, business, or municipal plumbing lines to mainline water leak detection, we have the tools to tackle the projects our customers present to us. Position: We are looking for a self-starter customer service representative who will have a high level of customer service & sales follow-up experience. In addition to fielding incoming calls from potential clients, the candidate will be responsible for the efficient and effective service and sales support of technician's daily field activities and provide a high level of technician satisfaction with dispatch efficiency. Position qualifies the candidate for Medical, Dental, and Vision benefits. Job Description: Provide external and internal calls at a timely and accurate level while meeting or exceeding call center operational metrics. Schedule customers with the correct technician(s) and create work orders and other documentation as needed. Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Anticipate customer needs and take action. Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. Demonstrates a high level of productivity at all times and takes initiative during downtime to complete other office duties needed. Efficient and effective management of technician's daily field activities Efficient routing of jobs for technicians in the field High level of technician satisfaction with dispatch efficiency High level of customer service & sales follow-up Perform other tasks requested of management. Essential Duties, Responsibilities, and Requirements include the following (Other duties may be assigned) Develop and manage daily, weekly, and monthly work schedules for technicians Develop and publish daily work schedule Dispatch techs in the most efficient and effective manner possible during the day Coordinate repair requests and follow up between techs and clients Provide Billing with completed work orders ready to invoice Present a courteous and professional image to the customers Follow up with continuous, timely, and accurate information Provide daily status reports and follow-up on open items Service Billing Prepare all outgoing service invoices using an online billing system on a timely basis. Reconcile and resolve conflicting information prior to billing. Produce weekly reports that summarize work order status including items pending invoice, incomplete, waiting, repairs, etc. PM Contract Administration Update and maintain site profiles Maintain equipment inventory Education Required: High school diploma Experience Required: 1-2 years of customer service experience. Skills and Abilities Required: Excellent customer service and telephone skills Excellent written and oral communication skills Basic to moderate skills with Microsoft Excel, Google Sheets, and other software applications Have a high level of attention to detail Ability to multitask and prioritize Work under pressure Perform in a call center environment utilizing telephony-related production tools An appetite for continuously learning new skills $17-20 an hour, the hourly wage will depend on skills and/or qualifications Job Type: Full-time

Salary: $18.92- $22.86/ hourly (GS.6) Work/ Library House: Monday - Saturday, 9:00 A.M. - 6:00 P.M. (EST) * Hours may vary due to work assignments, or projects.* 1001 Broad Street . Department: Public Library CLASSIFICATION SUMMARY: Incumbents in this classification are responsible for representing the Chattanooga Public Library by applying specialized knowledge to provide excellent internal or external customer service in assisting patrons or executing Library operations. Work requires limited supervision. SERIES LEVEL: The Library Services Specialist is a stand-alone position. ESSENTIAL FUNCTIONS: (The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.) Delivers consistently excellent customer service while supporting the Library mission to be the community's catalyst for lifelong learning through inspiring communication, integrity, and passion. Displays professional acumen by being knowledgeable about Library industry practices, services; and patron-facing consumer and prosumer hardware, software, and other technology. Internalizes the mission by taking the initiative to self-educate in professional development and skills. Advances the mission using common sense and critical thinking to achieve goals while amplifying team coherence. Proposes improvements to Chattanooga Public Library operations and services. May serve as designated shift leader on duty to coach and motivate other Library staff while upholding a culture which builds exceptional internal and external customer experiences. Cross-trains in all Library Departments. Enforces policies and procedures while balancing patron needs with administrative requirements. Proposes, develops, promotes, implements, administers and evaluates specialty programs and services; relates materials and displays to promote the library and associated programs. May process forms for passport application processes, following established guidelines and regulations set forth by the U.S. government. May operate as Notary Public. Operates any necessary devices and machines in the course of Library operations including postage processing and foodservice equipment. Participates in operation-wide inventory management. Assists patrons by providing solutions to informational requests and evaluating resources in order to match information needs with reference and/or advisory materials. Performs circulation desk activities including checkout and renewal of material, issuing library cards and collecting money for fines. Processes inter-library loans for patrons with applicable state or national libraries; manages and maintains related databases. Trains patrons in the use of electronic reference sources by providing guidance and instruction for both general and specific requests; enables patrons to operate equipment and meet their informational needs; troubleshoots problems or instructs patrons in the use of software and hardware. Evaluates the informational utility of various online sources for referral to library patrons including researching relevant professional literature. Plans, prepares, and maintains displays/exhibits to promote the circulation of materials, books and/or other related items. Sorts and shelves library material; reads shelves; weeds and discards library material; empties book drop and processes returned material. Recommends material to be purchased. Ensures completeness and accuracy of the bibliographic record. Monitors and maintains databases in assigned area of responsibility. Prepares and compiles a variety of statistics related to library operations in assigned area of responsibility. Understands performance metrics and makes an effort to improve them. Participates in a variety of meetings, committees and/or other related groups in order to receive and convey information. Travels to various locations to present programs and services. Listens to feedback and takes constructive action. Gives basic direction and feedback to other Library employees. Prioritizes patrons and tasks with attention to detail. Communicates effectively at all levels. Considers the impact of actions on an individual, team and the organization. Actively participates in Library Safety Program. Promotes, collaborates with and directs patrons to other public and community resources. Performs regular cleaning of building facilities, including sanitizing work surfaces, cleaning shelves, sanitizing children's toys, vacuuming, emptying trash and recycling bins. Participates in Staff/Summer Picks program to select annual titles for inclusion; this is a yearlong process and includes staying abreast of current practices and trends in publishing; reading new or forthcoming titles for nomination process; reading and evaluating nominated titles; finalizing language for publication of booklists. Prepares daily cash register drawers, processes daily deposits, processes weekly coin-operated deposit, and other financial processes. Must meet regular attendance requirements. Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens. Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner. May be assigned or reassigned to any division within the department. Performs other duties as assigned. DEPARTMENT SPECIFIC DUTIES (if any): When Working in the Collection Services Department: Answering online patron-submitted requests for purchases of library materials. Creating and submitting purchase orders of library materials to vendors. Receive deliveries from various vendors and services such as USPS, UPS, and Fedex. Process invoices for library materials purchased. Ensure completeness and accuracy of bibliographic and item records through original and/or copy cataloging with the use of cataloging software. Deprocess damaged library materials and maintain reports for deleted items. Evaluate, clean, and create reports of library materials with infestation. Fill out asset disposition forms for surplus of inventory materials. Updates inventory records as needed. Travel to various library locations to assist library staff with surplus materials or inventory of programming/office supplies. May verify the accuracy of funds that accompany daily deposits from all library locations, and prepare documentation for the purpose of reporting to the City Treasurer and Finance Department. Manage library supplies to be distributed to other library locations. When Working in the Makerspace: Makerspace Specialists demonstrate the creativity, curiosity, and collective knowledge of the 4th Floor Makerspace. Stays on top of current trends in maker technology and equipment, as well as educational trends to incorporate into hands-on, accessible public training. Trains on how to maintain and demonstrate makerspace equipment and software. Learns and maintains proficiency in complex technical systems through formal and informal training methods. When Working in the Local History Department: Ensures broad access to unique collections by participating in digitization efforts, including scanning collection materials and generating metadata according to established standards and specifications, and working with content management systems to maintain and deliver digital content. May provide support for collections accessioning, processing, and cataloging activities. When Working in the Outreach Department: Must be willing to complete training for and operate City Designated Vehicles including the Pop-Up Library van. Support outreach requests that include, but are not limited to, the following: Library Resource Presentations, Off-site Programs, Event Tabling, and Pop-Up Library services. The Outreach LSS will be responsible for supporting outreach requests as assigned by the Outreach Coordinator. This may include attending outreaches without another staff member, depending on attendee expectations. MINIMUM QUALIFICATIONS: High School Diploma or GED and at least four (4) years of any combination of relevant education, training or experience sufficient to perform the essential duties of the job will be considered. Preferred experience for Library Service Specialist positions include one to two years serving the public, working with children, in ordering and cataloging materials, instructing the public in the use of makerspace equipment, and creating and delivering library programming. Depending on the assigned area, must be qualified to become a passport agent within six (6) months of hire. Depending on the assigned area, examples of preferred experience for Library Service Specialist positions include one (1) to two (2) years serving the public, working with children, or in ordering and cataloging materials. HOURS AND SCHEDULE: The Outreach LSS may be required to work outside of normal hours of operation. Schedule and location of work assignments will vary and are contingent on outreach requests. LICENSING AND CERTIFICATIONS: A valid Driver's License, depending on assigned area. KNOWLEDGE AND SKILLS: Knowledge of library science practices; customer service principles, middle to advanced level knowledge of the use of cloud computing, teleconferencing, and media production software and devices; advisory and reference resources; bibliographic formats and standards; general knowledge of professional librarianship cataloging rules and resources including databases; database management principles; educational concepts and standards, reference materials, techniques and practices; print and online reference sources. Skill in prioritizing work; the use of computers and mobile devices; significant accuracy and strong attention to detail; conceiving and creating technical training and educational content; managing and maintaining databases; providing customer service; evaluating information sources for reliability, accuracy and appropriateness; performing computer and device troubleshooting; retrieving, organizing and disseminating information; conducting informational searches; prioritizing, organizing and managing multiple simultaneous projects; reading, applying and explaining rules, regulations, policies, and procedures; preparing clear and concise reports; gathering and analyzing information; skill in interpersonal communication with coworkers, supervisors and patrons sufficient to provide a high level of customer service receive complex work direction, and collaborate at a high level. Knowledge of emerging trends in technology, industry, and the arts. Skill in translating complex systems and processes into easy to follow instructional lessons in person and through documentation. Collaborative and engaging communication, internal and external. Ability to learn new skills quickly and troubleshoot problems, foreseen and unforeseen. Ability to train on, update, and maintain software for use with makerspace equipment including the entire Adobe Creative Suite, equipment-specific software for specialty printers and cutters, and any new software downloaded to makerspace computers and tablets. Excellence in hands-on and self-directed learning. PHYSICAL DEMANDS: Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. WORK ENVIRONMENT: Medium Work: Exerting up to 45 pounds of force occasionally, and/or up-to 20 pounds of force frequently or constantly. SPECIAL REQUIREMENTS: Safety Sensitive: N Department of Transportation - CDL: N Child Sensitive: Y SUPPLEMENTAL INFORMATION: This position requires pre-employment screening(s) that include: background check / drug screening / lift test The City of Chattanooga, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer. KNV 8/13/25 KJF 260007

Job Description The City of Johnson City, Tennessee is accepting online applications for Temporary Employees with the Parks & Recreation department in the following areas: Park Services Mowing Crews - $13/hr. Weekend Tournament Crews - $13/hr. General Maintenance Worker - $13/hr. Park Attendant - $13/hr. Positions do not include benefits. All applicants must be 16 years of age or older. Work times vary and may include evenings and weekends. Employees must be able to lift, bend, stoop, walk and work outdoors for extended periods of time. A valid Tennessee driver's license is needed for some positions. Requirements for education, experience and certification vary by position. Pre-employment background check and drug screening required. EEO/AA Job Posted by ApplicantPro

Title: Service Center Associate, Procurement and Travel Employee Classification: Clerical & Secretarial Institution: System Office Department: Service Center - Procurement, Contracts & Payment Services Job Summary The Service Center, Associate, Procurement & Travel is responsible for ensuring that all requisition, travel, and purchasing transactions are provided in a timely and accurate manner and in compliance with all applicable institutional, TBR, State, and Federal regulations, policies, and guidelines. The Service Center, Associate, Procurement & Travel executes complex purchasing transactions utilizing sophisticated technology to provide professional services. The Service Center, Associate, Procurement & Travel works closely with institutions of the TBR system and is expected to provide a high level of customer service to all institutions served. Depending on circumstances, remote work may be an option. This position may have the opportunity to work remote within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee's expense, and potential travel to Tennessee TBR colleges may be necessary. Job Duties 65% - Procurement • Review of requisitions for purchase - ensuring compliance with policies, guidelines, procurement limits and adequate documentation and internal/external messaging • Researches and utilizes comparative analysis and recommendations to support the development of specifications and bid lists for RFIs, RFQs, and RFPs • Assissts with RFI, RFQ, and RFP processes including: preparing formal Invitations to Bid, managing bids, notifying all bidders of award decision, processing purchase orders, and reviewing completed/signed TBR Sole Source Vendor Forms for Sole Source Vendor Purchases for completeness and accuracy • Assists with open encumbrance reports related to POs not receipted in Jaggaer • Assists with Jaggaer user administration and vendor catalog offerings • Provides consultation regarding best vendor and prices during vendor selection process - (Essential) 25% - Customer Service • Develops and provides trainings, as necessary, regarding the procurement database and procurement and travel policy and procedure changes • Communicates to employees and administration regarding procurement related issues and related documentation • Fields employee questions and researches procurement and travel claim questions and concerns • Works cooperatively and effectively with other departments • Provides consultative services to institutions based on functional area expertise in support of procurement related best practice implementation - (Essential) 5% - Reporting • Prepares institutional, TBR, State, and Federal required reporting, as well as ad hoc reports - (Essential) 5% - Other Duties • Performs additional duties as assigned - (Marginal) Minimum Qualifications • Bachelor's degree and a minimum of 2 years of procurement experience OR a high school degree/GED and a minimum of 5 years of procurement experience OR a comparable combination of education and experience • Experience or training in Windows operating system and Microsoft applications Preferred Qualifications • Experience working in procurement in a college or university setting • Experience within a shared services operating environment • Experience in procurement at a TBR institution or state administration • Experience with Banner or similar ERP system • Experience with Jaggaer or similar procurement system Knowledge, Skills, and Abilities • Knowledge of procurement terminology and practices • Broad knowledge of federal and state laws and guidelines • A willingness and passion to learn new hardware and software systems that are consistent with duties • Ability to effectively analyze data and inquiries, think critically, and make appropriate decisions • Effective organizational and time management skills • Ability to work as part of a team or work alone without close supervision • Strong interpersonal skills • Ability to communicate effectively, both in writing and orally • Ability to understand customer needs and provide quality service • Ability to maintain confidentiality in compliance rules and regulations, including HIPAA and FERPA guidelines on the disclosure of information Physical Demands / Working Conditions

is not remote. Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons. Completes activities relating to customer service and borrower account administration. This work requires direct contact with the public, the exercise of good judgment and the application of Tennessee Housing Development Agency (THDA) policies and procedures as they relate to the application of payments, payoff quotes and other general customer service inquiries. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. * Answers incoming phone calls and responds to customer requests for information on their accounts. * Completes payoff quotes, verifies the accuracy of information and provides quotes to customers. * Provides primary phone support through the Loan Servicing call center including incoming and outgoing follow up communications. * Makes outgoing calls to customers to attempt to assess reasons for default and make satisfactory arrangements to bring accounts back into a current standing. * Assists with changes in mailing addresses, corrections to phone numbers and other loan servicing data. * Provides assistance with new loan on-boarding and verification of new loan data. * Provides assistance with mailing letters, forms or other customer contact. * Assists customers with web site functionality, password resets, and other requests for account data. * Maintains and files electronic information to customer accounts with proper noting and documentation. * Provides assistance with Automated Clearing House (ACH) sign up and notification of account billing statements. * Assists with error resolution and customer complaint tracking. * Provides back up for other Loan Servicing functions. MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skills, and/or abilities required. Education and Experience: * High school diploma or GED. * Telephone customer service experience. * Mortgage servicing experience preferred. * Successful completion of Mortgage Bankers Association "Basics of Mortgage Servicing" course preferred. The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration. Knowledge, Skills, Abilities, and Competencies: * Excellent customer service skills. * Excellent telephone etiquette. * Excellent verbal and written communication skills. * Ability to accurately enter data into electronic systems. * Strong interpersonal skills. * Builds and maintains positive relationships with internal and external constituents. * Ability to work effectively as part of a team. * Ability to plan and organize a large workload. * Maintains high level of confidentiality. * Strong organizational and time management skills; uses time effectively; consistently meets deadlines. * Documents regularly, thoroughly, accurately, and completely with a high level of detail. * Ability to read, follow and interpret instructions, regulations and policies. * Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information. * Computer literate; proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities. Special Demands: The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. * The ability to use a phone headset for long periods of time. * While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear. * The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch. * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We're part of the Tripadvisor Group and proud to be building a diverse, people-first culture where "respect", "ownership", "growth" and "better together" values thrive. If you're passionate about food, technology, and making a real impact, your seat at the table is ready. Discover life at TheFork What you will do: We are looking for a motivated and passionate B2B CRM Specialist to join our Central Marketing Team. The role will sit within the B2B CRM Enablement vertical and will work closely with the B2B CRM Senior Specialist & Data Analyst. The new hire will contribute to the implementation of B2B CRM projects at a central level, supporting cross-functional initiatives and collaborating with local and international stakeholders. The role will focus on developing and executing communication plans, monitoring campaign performance, and contributing to a consistent, data-driven CRM approach across countries. * Build a campaign plan for CRM B2B and set up the B2B communications via Hubspot * Increase the visibility of TheFork in order to acquire new restaurants and retain existing partners * Collaborate with different stakeholders (legal, pricing, B2B marketing…) to deliver efficient B2B campaigns * Work on cross-departmental projects * AB Test continuously * Report, analyze & make recommendations to improve running local campaigns and develop new automated campaigns * Imagine future winning campaigns * Share best practices on the cluster level Who you are: * Master's Degree in Marketing studies * You've already had a first experience in CRM * You've already used one of the CRM tools (Salesforce, Pardot, Hubspot, Braze, Adobe Campaign…) * Excellent written communication skills, with the ability to create inspiring newsletters * A wide degree of creativity and passion for data analysis * You like playing with Customer Data and you have strong capacity of analysis * Understanding of the digital marketing * Ability to collaborate with different stakeholders, all levels of the organization * Native level of Italian, fluent in English * You love food What we offer you: An awesome team A permanent contract (that can be useful in life) ️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) Competitive fixed salary and bonus Lunch vouchers available for each working day (because yes, we like to try our best restaurants) International teams and a multicultural environment spanning 10 offices across Europe Highly inclusive working environment ️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc Continuous learning and development programs Free access to the Calm app to help you build resilience wherever you are in your mental health journey Dedicated parental leave and caregiver leave policies (12 weeks fully paid) Health insurance fully covered by the company Life & Disability Insurance at no cost to the employee Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure Amazing offices with dining, coffee points and leisure area Team building events All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to *********************************. Our HR team will review the request and respond accordingly. #LI-FF1

Title: Temporary - Reader/Scribe, All Campuses (Pool) To provide students with disabilities access to Reader/Scribe services in a classroom environment and/or during academic testing. ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES For classroom readers, reads aloud instructions, prompts, content of class activity sheets and/or project information that is not provided in an accessible format by reading words verbatim as the course instructor provides. For testing readers, narrates the test material verbatim without defining, explaining or interpreting the content. For classroom scribes, types lecture notes and/or responses as dictated by the student for in-class activities. Provides the student with an accurate and full account lecture content and ensures notes are clear and comprehensive. This may include written descriptions of visual information. Consistently attends lectures, as assigned, and provides electronic copies of notes per departmental process. For testing scribes where grammar and spelling are not being assessed, writes or types exactly what a student dictates without substituting words. Allows student to dictate additional punctuation beyond basic punctuation. For testing scribes where grammar and spelling are being assessed, requires the student to dictate spelling and punctuation. For both readers and scribes, respects students' right to privacy by keeping all information confidential. Liaises with the Access Center on an ongoing basis in order to monitor student support and to address concerns. Performs other duties as assigned, including basic clerical support. REQUIRED QUALIFICATIONS High School diploma or equivalent Ability to work a flexible, varied schedule based on student needs PREFERRED QUALIFICATIONS Associate's Degree in any field Prior work experience in a higher education setting Prior experience working with or assisting persons with disabilities KNOWLEDGE, SKILLS AND ABILITIES Proficient in Microsoft applications. Ability to work independently. Ability to communicate sensitively and tactfully, both orally and in writing, with individuals at all levels across the College. Ability to relate to a diverse user-group. Demonstrated proficiency in notetaking. Must be punctual, reliable and organized. Rate of Pay: $15.00 to $16.50 per hour depending upon experience. Work Hours: Up to 28 hours per week Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check. AVAILABILITY/CLOSING DATE This posting is not a guarantee of an open position. Applications for temporary pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.