Patient Access Representative jobs at White County - 18 jobs

Full-time Description The Verification of Insurance (VOI) Specialist plays an essential role in supporting our team by verifying benefits, securing authorizations, and assisting with administrative tasks to ensure a smooth and positive patient experience. This is a full-time, non-clinical position based in Columbia, TN. Responsibilities: Verify benefits and obtain authorizations if needed. Cross-train and assist at the front desk, including: Scheduling appointments Assisting with patient check-in/out Completing reports (e.g. task preregistration completion) Collecting account payments and copays Communicate professionally with patients (in person and by phone) and team members to support excellent customer service. Demonstrate working knowledge of: Electronic documentation systems Microsoft Office Suite Place phone calls to patients, patient's family/significant other, insurance companies, and facility personnel in an attempt to acquire information necessary to verify. Responsible for resolving any issues with coverage, referrals, precertification and escalate complicated issues to the immediate manager. Also, must have a basic knowledge and understanding of what a referral and an authorization are. Enters and ensures information in the insurance fields is correct to its entirety. If incorrect, information in the system must be updated appropriately. This includes moving any VOB'S, authorizations and clinical referrals. If encounters were billed incorrectly to a now corrected insurance, you must email collections so claims can be rebilled if needed. Familiar with a variety of the facility concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Requirements Prior experience collecting copays, deductibles, coinsurance, and outstanding balances. Knowledge of insurance processes, terminology, and workflows. Experience reading and interpreting payer eligibility electronic returns, including the ability to differentiate between insurance plans, copay, deductible, and coinsurance (patient responsibility). Familiarity with administrative and clerical processes. Strong communication skills, professional demeanor, and commitment to excellent customer service. Proficient in Microsoft Office Suite and comfortable learning new electronic systems. Preferred Qualifications: Experience using NextGen software. Benefits: Competitive pay Comprehensive benefits package including medical, dental, and vision coverage 401(k) with employee match and discretionary profit-sharing Paid Time Off (increases with years of service) Paid holidays TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.

RK&K is seeking a Construction Scheduler to join our Construction Management team in support of CM, CEI, Design related programs in multiple locations. In this role, you will work as an integral part of our internal Program Management Office. Interacting with internal staff, client project managers, contractors, and project stakeholders to provide critical analysis of incoming schedules and provide analysis reports to monitor key performance objectives and overall performance of each contract and on overall assigned capital improvement projects. Essential Function Prepare for and analyze procurement needs; track the status of critical activities Support work groups in determining needs and logistics for materials and equipment handling, storage and staging Monitor program milestones and interdependencies Oversee annual and long-term project planning and schedule updates Interface and consult with clients to own and progress contracts Analyze delays using industry accepted methodologies Provide “advanced warnings” on items impacting the project schedule Participate in meetings with project teams, clients, owners, and other stakeholders Required Skills and Experience Minimum two (2) years' experience in construction project/program management Ability to evaluate and develop complex schedules CPM scheduling experience Proficient with Primavera P6 Proficiency in Microsoft Office (Excel, Word and Outlook) Knowledge of contract procedures and principles Ability to communicate effectively, including strong writing skills Ability to understand construction logic and sequencing of complex highway and transportation projects Ability to work periodically in the field around operating equipment Preferred Skills and Experience Bachelor's degree in Construction, Engineering, Architecture, or related technical field Two (2) years of construction and/or engineering related experience Experience with Tilos and Procore Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. What We Offer RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including: Paid time off Hybrid work (home and office) Tuition reimbursement Health, dental, vision, life and disability insurances Matching 401(k) plan Paid Holidays Much, much more! Why RK&K? As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward. Design your career at RK&K, Apply Today!

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team-member owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: Assist the Medical Director of Clinical Excellence in the design, implementation, and evaluation of health management programs Educate/Direct Care Coordinators or other Clinical Excellence Team staff on objectives and strategies Maintain understanding of agreements and collaboration with payer partners Select, train, conduct evaluations, and maintain time sheets for assigned team members Participate in patient outreach for transition care, developing plans of care, and/or closing gaps in care Utilize payer reports, CareTrac reports, and other resources to monitor assigned staffs' performance Compile information and prepare reports REQUIREMENTS: Graduate of an approved school of nursing as a Registered Nurse EXPERIENCE: Three or more years of professional nursing experience required; supervisory and case management experience are desired. CERTIFICATES, LICENSES, REGISTRATIONS: Current State Registered Nursing Licensure CPR Certification WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members to include: Company Provided Life and Accidental Death and Dismemberment Insurance Company Provided Long Term Disability Insurance Employee Stock Ownership Plan 401(k) Company Contributions Voluntary options for Medical, Dental, Vision, and additional Life Insurance. Company match in Health Savings Account Plans (restrictions apply) Vacation, Personal, Sick and Holiday Time Off An array of team member perks and discounts Tuition Assistance Programs And more! Qualifications

Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. * The Supervisory MSA is responsible for maintaining updated information on clerical call data, clinic availability, clinic cancellations, clinic setups, patient complaints, consult management, new patient enrollees and the new patient consults. * Responsible for scheduling as well as overseeing all scheduled appointments in the Business Office while interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. * Assignments at this level include but are not limited to the Supervisory MSA monitors and makes work assignments, provides input on job performance, resolves daily workplace issues, and maintains efficient and effective workflow. * Assignments at this level include but are not limited to assuring all areas have needed coverage and conducts ongoing dialogue with Veterans and Co-workers alike. * Conducts ongoing reviews of job performance to ensure quality of work, as well as ensuring accurate and timely scheduling of all appointments. * Providing guidance to staff members about the changes in policies and procedures, distribution, balance of workload, creating and maintaining employees work schedules, orienting and providing on the job training, or refresher training for all new and established Staff. Ensuring training requirements are met. Works to integrate all facets of the working relationship. * This position of higher-level duty also requires a full performance level. * These duties are consistently of a higher scope, administrative independence, complexity, and range of variety, as described in this standard of specific grade and level to be performed at least 25% of the time. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #:70223F

The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors). DUTIES Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary. QUALIFICATIONS High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.

Full-time Description This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities Coordinate and schedule tests and procedures, follow-up appointments as designated by physicians Interact with patients' physicians and other staff both with the Clinic and at outside facilities providing accurate timely and responsive information Ensure efficient telephone communication Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system Notifies the physician regarding patient cancelation or reschedules Requirements Understanding of CPT and ICD-10 coding Knowledge of administrative and clerical procedures experience with an EHR or NextGen is a plus Strong organizational and interpersonal skills Understanding medical terminology Benefits Competitive pay Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing Paid Time Off (which increases with years of service) Paid Holidays TOA is an equal opportunity employer. TOA conducts background checks on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: Review demographics, insurance, and provider information, and update records accordingly. Instruct new patients to complete all required paperwork and create new accounts in the computer system. Obtain a copy of the patient's insurance card and driver's license. Update the electronic medical record system (EMR) and take patients' photos. Provide the patient with the SOFHA payment and privacy policy. Answer patient questions and concerns. Schedule/Reschedule patient appointments. Collect payment and notate on the patient encounter form. Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: Company Provided Life and Accidental Death and Dismemberment Insurance Company Provided Long Term Disability Insurance Employee Stock Ownership Plan 401(k) Company Contributions Voluntary options for Medical, Dental, Vision, and additional Life Insurance. Company match in Health Savings Account Plans (restrictions apply) Vacation, Personal, Sick and Holiday Time Off An array of team member perks and discounts Tuition Assistance Programs And more! Qualifications

Job Description The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Salary: $18.00 - $20.00 per hour Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

RK&K is seeking a Construction Scheduler to join our Construction Management team in support of CM, CEI, Design related programs in multiple locations. In this role, you will work as an integral part of our internal Program Management Office. Interacting with internal staff, client project managers, contractors, and project stakeholders to provide critical analysis of incoming schedules and provide analysis reports to monitor key performance objectives and overall performance of each contract and on overall assigned capital improvement projects. Essential Function Prepare for and analyze procurement needs; track the status of critical activities Support work groups in determining needs and logistics for materials and equipment handling, storage and staging Monitor program milestones and interdependencies Oversee annual and long-term project planning and schedule updates Interface and consult with clients to own and progress contracts Analyze delays using industry accepted methodologies Provide “advanced warnings” on items impacting the project schedule Participate in meetings with project teams, clients, owners, and other stakeholders Required Skills and Experience Minimum two (2) years' experience in construction project/program management Ability to evaluate and develop complex schedules CPM scheduling experience Proficient with Primavera P6 Proficiency in Microsoft Office (Excel, Word and Outlook) Knowledge of contract procedures and principles Ability to communicate effectively, including strong writing skills Ability to understand construction logic and sequencing of complex highway and transportation projects Ability to work periodically in the field around operating equipment Preferred Skills and Experience Bachelor's degree in Construction, Engineering, Architecture, or related technical field Two (2) years of construction and/or engineering related experience Experience with Tilos and Procore Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. What We Offer RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including: Paid time off Hybrid work (home and office) Tuition reimbursement Health, dental, vision, life and disability insurances Matching 401(k) plan Paid Holidays Much, much more! Why RK&K? As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward. Design your career at RK&K, Apply Today!

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team-member owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: * Assist the Medical Director of Clinical Excellence in the design, implementation, and evaluation of health management programs * Educate/Direct Care Coordinators or other Clinical Excellence Team staff on objectives and strategies * Maintain understanding of agreements and collaboration with payer partners * Select, train, conduct evaluations, and maintain time sheets for assigned team members * Participate in patient outreach for transition care, developing plans of care, and/or closing gaps in care * Utilize payer reports, CareTrac reports, and other resources to monitor assigned staffs' performance * Compile information and prepare reports REQUIREMENTS: * Graduate of an approved school of nursing as a Registered Nurse EXPERIENCE: Three or more years of professional nursing experience required; supervisory and case management experience are desired. CERTIFICATES, LICENSES, REGISTRATIONS: * Current State Registered Nursing Licensure * CPR Certification WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members to include: * Company Provided Life and Accidental Death and Dismemberment Insurance * Company Provided Long Term Disability Insurance * Employee Stock Ownership Plan * 401(k) Company Contributions * Voluntary options for Medical, Dental, Vision, and additional Life Insurance. * Company match in Health Savings Account Plans (restrictions apply) * Vacation, Personal, Sick and Holiday Time Off * An array of team member perks and discounts * Tuition Assistance Programs * And more!

is not remote. Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons. Completes activities relating to customer service and borrower account administration. This work requires direct contact with the public, the exercise of good judgment and the application of Tennessee Housing Development Agency (THDA) policies and procedures as they relate to the application of payments, payoff quotes and other general customer service inquiries. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. * Answers incoming phone calls and responds to customer requests for information on their accounts. * Completes payoff quotes, verifies the accuracy of information and provides quotes to customers. * Provides primary phone support through the Loan Servicing call center including incoming and outgoing follow up communications. * Makes outgoing calls to customers to attempt to assess reasons for default and make satisfactory arrangements to bring accounts back into a current standing. * Assists with changes in mailing addresses, corrections to phone numbers and other loan servicing data. * Provides assistance with new loan on-boarding and verification of new loan data. * Provides assistance with mailing letters, forms or other customer contact. * Assists customers with web site functionality, password resets, and other requests for account data. * Maintains and files electronic information to customer accounts with proper noting and documentation. * Provides assistance with Automated Clearing House (ACH) sign up and notification of account billing statements. * Assists with error resolution and customer complaint tracking. * Provides back up for other Loan Servicing functions. MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skills, and/or abilities required. Education and Experience: * High school diploma or GED. * Telephone customer service experience. * Mortgage servicing experience preferred. * Successful completion of Mortgage Bankers Association "Basics of Mortgage Servicing" course preferred. The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration. Knowledge, Skills, Abilities, and Competencies: * Excellent customer service skills. * Excellent telephone etiquette. * Excellent verbal and written communication skills. * Ability to accurately enter data into electronic systems. * Strong interpersonal skills. * Builds and maintains positive relationships with internal and external constituents. * Ability to work effectively as part of a team. * Ability to plan and organize a large workload. * Maintains high level of confidentiality. * Strong organizational and time management skills; uses time effectively; consistently meets deadlines. * Documents regularly, thoroughly, accurately, and completely with a high level of detail. * Ability to read, follow and interpret instructions, regulations and policies. * Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information. * Computer literate; proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities. Special Demands: The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. * The ability to use a phone headset for long periods of time. * While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear. * The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch. * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: * Review demographics, insurance, and provider information, and update records accordingly. * Instruct new patients to complete all required paperwork and create new accounts in the computer system. * Obtain a copy of the patient's insurance card and driver's license. * Update the electronic medical record system (EMR) and take patients' photos. * Provide the patient with the SOFHA payment and privacy policy. * Answer patient questions and concerns. * Schedule/Reschedule patient appointments. * Collect payment and notate on the patient encounter form. * Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: * Company Provided Life and Accidental Death and Dismemberment Insurance * Company Provided Long Term Disability Insurance * Employee Stock Ownership Plan * 401(k) Company Contributions * Voluntary options for Medical, Dental, Vision, and additional Life Insurance. * Company match in Health Savings Account Plans (restrictions apply) * Vacation, Personal, Sick and Holiday Time Off * An array of team member perks and discounts * Tuition Assistance Programs * And more!

Job Description The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors). DUTIES Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary. QUALIFICATIONS High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.

The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Salary: $18.00 - $20.00 per hour Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: * Review demographics, insurance, and provider information, and update records accordingly. * Instruct new patients to complete all required paperwork and create new accounts in the computer system. * Obtain a copy of the patient's insurance card and driver's license. * Update the electronic medical record system (EMR) and take patients' photos. * Provide the patient with the SOFHA payment and privacy policy. * Answer patient questions and concerns. * Schedule/Reschedule patient appointments. * Collect payment and notate on the patient encounter form. * Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: * Company Provided Life and Accidental Death and Dismemberment Insurance * Company Provided Long Term Disability Insurance * Employee Stock Ownership Plan * 401(k) Company Contributions * Voluntary options for Medical, Dental, Vision, and additional Life Insurance. * Company match in Health Savings Account Plans (restrictions apply) * Vacation, Personal, Sick and Holiday Time Off * An array of team member perks and discounts * Tuition Assistance Programs * And more!

American Leak Detection leads the industry in non-invasive, accurate leak detection. We back our services with over 40 years of experience and comprehensively train our technicians in leak detection. From leak detection in your home, business, or municipal plumbing lines to mainline water leak detection, we have the tools to tackle the projects our customers present to us. Position: We are looking for a self-starter customer service representative who will have a high level of customer service & sales follow-up experience. In addition to fielding incoming calls from potential clients, the candidate will be responsible for the efficient and effective service and sales support of technician's daily field activities and provide a high level of technician satisfaction with dispatch efficiency. Position qualifies the candidate for Medical, Dental, and Vision benefits. Job Description: Provide external and internal calls at a timely and accurate level while meeting or exceeding call center operational metrics. Schedule customers with the correct technician(s) and create work orders and other documentation as needed. Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Anticipate customer needs and take action. Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. Demonstrates a high level of productivity at all times and takes initiative during downtime to complete other office duties needed. Efficient and effective management of technician's daily field activities Efficient routing of jobs for technicians in the field High level of technician satisfaction with dispatch efficiency High level of customer service & sales follow-up Perform other tasks requested of management. Essential Duties, Responsibilities, and Requirements include the following (Other duties may be assigned) Develop and manage daily, weekly, and monthly work schedules for technicians Develop and publish daily work schedule Dispatch techs in the most efficient and effective manner possible during the day Coordinate repair requests and follow up between techs and clients Provide Billing with completed work orders ready to invoice Present a courteous and professional image to the customers Follow up with continuous, timely, and accurate information Provide daily status reports and follow-up on open items Service Billing Prepare all outgoing service invoices using an online billing system on a timely basis. Reconcile and resolve conflicting information prior to billing. Produce weekly reports that summarize work order status including items pending invoice, incomplete, waiting, repairs, etc. PM Contract Administration Update and maintain site profiles Maintain equipment inventory Education Required: High school diploma Experience Required: 1-2 years of customer service experience. Skills and Abilities Required: Excellent customer service and telephone skills Excellent written and oral communication skills Basic to moderate skills with Microsoft Excel, Google Sheets, and other software applications Have a high level of attention to detail Ability to multitask and prioritize Work under pressure Perform in a call center environment utilizing telephony-related production tools An appetite for continuously learning new skills $17-20 an hour, the hourly wage will depend on skills and/or qualifications Job Type: Full-time

American Leak Detection leads the industry in non-invasive, accurate leak detection. We back our services with over 40 years of experience and comprehensively train our technicians in leak detection. From leak detection in your home, business, or municipal plumbing lines to mainline water leak detection, we have the tools to tackle the projects our customers present to us. Position: We are looking for a self-starter customer service representative who will have a high level of customer service & sales follow-up experience. In addition to fielding incoming calls from potential clients, the candidate will be responsible for the efficient and effective service and sales support of technician's daily field activities and provide a high level of technician satisfaction with dispatch efficiency. Position qualifies the candidate for Medical, Dental, and Vision benefits. Job Description: Provide external and internal calls at a timely and accurate level while meeting or exceeding call center operational metrics. Schedule customers with the correct technician(s) and create work orders and other documentation as needed. Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Anticipate customer needs and take action. Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. Demonstrates a high level of productivity at all times and takes initiative during downtime to complete other office duties needed. Efficient and effective management of technician's daily field activities Efficient routing of jobs for technicians in the field High level of technician satisfaction with dispatch efficiency High level of customer service & sales follow-up Perform other tasks requested of management. Essential Duties, Responsibilities, and Requirements include the following (Other duties may be assigned) Develop and manage daily, weekly, and monthly work schedules for technicians Develop and publish daily work schedule Dispatch techs in the most efficient and effective manner possible during the day Coordinate repair requests and follow up between techs and clients Provide Billing with completed work orders ready to invoice Present a courteous and professional image to the customers Follow up with continuous, timely, and accurate information Provide daily status reports and follow-up on open items Service Billing Prepare all outgoing service invoices using an online billing system on a timely basis. Reconcile and resolve conflicting information prior to billing. Produce weekly reports that summarize work order status including items pending invoice, incomplete, waiting, repairs, etc. PM Contract Administration Update and maintain site profiles Maintain equipment inventory Education Required: High school diploma Experience Required: 1-2 years of customer service experience. Skills and Abilities Required: Excellent customer service and telephone skills Excellent written and oral communication skills Basic to moderate skills with Microsoft Excel, Google Sheets, and other software applications Have a high level of attention to detail Ability to multitask and prioritize Work under pressure Perform in a call center environment utilizing telephony-related production tools An appetite for continuously learning new skills $17-20 an hour, the hourly wage will depend on skills and/or qualifications Job Type: Full-time