Patient Access Representative jobs at White County

RK&K is seeking a Construction Scheduler to join our Construction Management team in support of CM, CEI, Design related programs in multiple locations. In this role, you will work as an integral part of our internal Program Management Office. Interacting with internal staff, client project managers, contractors, and project stakeholders to provide critical analysis of incoming schedules and provide analysis reports to monitor key performance objectives and overall performance of each contract and on overall assigned capital improvement projects. Essential Function Prepare for and analyze procurement needs; track the status of critical activities Support work groups in determining needs and logistics for materials and equipment handling, storage and staging Monitor program milestones and interdependencies Oversee annual and long-term project planning and schedule updates Interface and consult with clients to own and progress contracts Analyze delays using industry accepted methodologies Provide “advanced warnings” on items impacting the project schedule Participate in meetings with project teams, clients, owners, and other stakeholders Required Skills and Experience Minimum two (2) years' experience in construction project/program management Ability to evaluate and develop complex schedules CPM scheduling experience Proficient with Primavera P6 Proficiency in Microsoft Office (Excel, Word and Outlook) Knowledge of contract procedures and principles Ability to communicate effectively, including strong writing skills Ability to understand construction logic and sequencing of complex highway and transportation projects Ability to work periodically in the field around operating equipment Preferred Skills and Experience Bachelor's degree in Construction, Engineering, Architecture, or related technical field Two (2) years of construction and/or engineering related experience Experience with Tilos and Procore Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. What We Offer RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including: Paid time off Hybrid work (home and office) Tuition reimbursement Health, dental, vision, life and disability insurances Matching 401(k) plan Paid Holidays Much, much more! Why RK&K? As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward. Design your career at RK&K, Apply Today!

Full-time Description This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities: Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible. Greet patients as they arrive and facilitate the registration process. Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team. Verify patient demographic information upon arrival. Update and change insurance information as appropriate. Collect copayments, coinsurances, deductibles, and balances. Verify Insurance coverage. Respond to patient billing or financial inquiries Ensure that all documentation is scanned, and information entered accurately Requirements Experience collecting co-payments, deductibles, coinsurance, and balances. Knowledge of administrative and clerical procedures. Professional personal presentation and excellent customer service practices Previous experience and knowledge of insurance. Preferred: NextGen Software experience. Benefits: Competitive pay Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing Paid Time Off (which increases with years of service) Paid Holidays TOA Columbia is an equal opportunity employer. TOA Columbia conducts background checks and drug screens on applicants who accept employment offers. TOA Columbia adheres to HIPAA and OSHA safety guidelines.

The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors). DUTIES Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary. QUALIFICATIONS High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.

Job Description The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors). DUTIES Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary. QUALIFICATIONS High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.

PAY & BENEFITS for 2026: Pay begins at $41,556.17 annually for a Customer Service Representative and is based upon applicable experience. In addition to the base salary, this full-time position is eligible for an annual performance bonus as well as a longevity bonus. Schedule: Monday - Friday, 8 am - 4:30 pm Closed on Town-Observed Holidays (Christmas, Thanksgiving, etc.) BENEFITS in 2026 : Paid Holidays: 13 days Paid Time Off : 0-4 years of service = 23 days (7.08 hours per pay period) Longevity Bonus: Based on Years of Service Merit Pay: Based on performance (Annual Salary increase and Bonus) Town Paid Benefits Include: * Short and Long-Term Disability * Employee Assistance Program * Basic Life Insurance (1x Salary or $50k minimum, $10k spouse, & $5k child) * Retirement Match * Education Reimbursement * Free Wellness Programs and Free Gym Access * Paid Family Leave - up to 6 weeks per year for qualifying FMLA absences. BIWEEKLY Insurance Premium Costs (includes vision & dental) HSA: $20 single $110 family OAP: $25 single $150 family Description: This classification is responsible for customer service duties in the treasury department. Duties and responsibilities include: dealing with the public over the phone and in person relating to the proper acceptance of tax, utility and other monies due the city; balancing invoices and bills, and performing various administrative duties. The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job. Other duties may be required and assigned. * Collects money via phone, mail, or in-person for various fees, taxes and bills such as property and personal property tax, business license taxes, beer tax, local option sales tax, solicitor and transient vendor permits, building and sign permits, utility bills, and penalties. Report any discrepancies immediately to the supervisor * Reviews and processes applications for various types of business licenses. Issues or renews licenses as needed. * Provides excellent customer service by answering the phone in a timely manner and directing calls to appropriate personnel. Accurately take phone messages when necessary. * As necessary, provides general information on town matters, events, or refers callers to specific departments. * Checks amount of monies received against billing, enters data into computer and mails or gives receipt to finance. Keeps records on payments received. Accurately records payments and balances to insure accuracy. * Deals with the public in person and by phone on routine matters pertaining to billing issues. * Performs various administrative duties such as creating records, reports, correspondence, memos, etc. using word processing, spreadsheets, graphs, and PowerPoint presentations. * Assists in ordering supplies, materials and other commodities. Maintains inventory of stored items. * Conducts behavior at all times in a professional manner to reflect positively on customer's perception of the town. * Promotes a teamwork environment. Assist co-workers when necessary. * Helps maintain the cleanliness of the work area and facility. * Any other duties as assigned. * High school diploma or GED * Six months clerical experience preferably working with the Public. Schedule:Monday - Friday, 8 am - 4:30 pm Closed on Town-Observed Holidays (Christmas, Thanksgiving, etc.)

Job Details 19034 ADMINISTRATION - JOHNSON CITY, TN 19042 FIRSTCHOICE PEDIATRICS - JOHNSON CITY, TN; 19056 SOFHA OUTPATIENT IMAGING CENTER - JOHNSON CITY, TN PRN ClericalDescription WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: Review demographics, insurance, and provider information, and update records accordingly. Instruct new patients to complete all required paperwork and create new accounts in the computer system. Obtain a copy of the patient's insurance card and driver's license. Update the electronic medical record system (EMR) and take patients' photos. Provide the patient with the SOFHA payment and privacy policy. Answer patient questions and concerns. Schedule/Reschedule patient appointments. Collect payment and notate on the patient encounter form. Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our PRN team members including: Employee Stock Ownership Plan 401(k) Company Contributions An array of team member perks and discounts And more! Qualifications

Job Details 19064 SOFHA WALK IN CLINIC - JOHNSON CITY, TN 22075 SOFHA WALK IN CLINIC ELIZABETHTON - ELIZABETHTON, TN Full Time ClericalDescription WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: Review demographics, insurance, and provider information, and update records accordingly. Instruct new patients to complete all required paperwork and create new accounts in the computer system. Obtain a copy of the patient's insurance card and driver's license. Update the electronic medical record system (EMR) and take patients' photos. Provide the patient with the SOFHA payment and privacy policy. Answer patient questions and concerns. Schedule/Reschedule patient appointments. Collect payment and notate on the patient encounter form. Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: Company Provided Life and Accidental Death and Dismemberment Insurance Company Provided Long Term Disability Insurance Employee Stock Ownership Plan 401(k) Company Contributions Voluntary options for Medical, Dental, Vision, and additional Life Insurance. Company match in Health Savings Account Plans (restrictions apply) Vacation, Personal, Sick and Holiday Time Off An array of team member perks and discounts Tuition Assistance Programs And more! Qualifications

Job Details 19034 ADMINISTRATION - JOHNSON CITY, TN 19038 BLUE RIDGE FAMILY MEDICINE - JOHNSON CITY, TN; 19042 FIRSTCHOICE PEDIATRICS - JOHNSON CITY, TN; 19051 STATE OF FRANKLIN OBGYN SPECIALISTS OF JOHNSON CITY - JOHNSON CITY, TN; 19057 SOFHA COMPREHENSIVE BREAST CENTER - JOHNSON CITY, TN; 19063 SOFHA PHYSICAL THERAPY - JOHNSON CITY, TN; 21288 FOOT AND ANKLE SPECIALIST - JOHNSON CITY, TN Full Time ClericalDescription WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: Review demographics, insurance, and provider information, and update records accordingly. Instruct new patients to complete all required paperwork and create new accounts in the computer system. Obtain a copy of the patient's insurance card and driver's license. Update the electronic medical record system (EMR) and take patients' photos. Provide the patient with the SOFHA payment and privacy policy. Answer patient questions and concerns. Schedule/Reschedule patient appointments. Collect payment and notate on the patient encounter form. Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: Company Provided Life and Accidental Death and Dismemberment Insurance Company Provided Long Term Disability Insurance Employee Stock Ownership Plan 401(k) Company Contributions Voluntary options for Medical, Dental, Vision, and additional Life Insurance. Company match in Health Savings Account Plans (restrictions apply) Vacation, Personal, Sick and Holiday Time Off An array of team member perks and discounts Tuition Assistance Programs And more! Qualifications

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: * Review demographics, insurance, and provider information, and update records accordingly. * Instruct new patients to complete all required paperwork and create new accounts in the computer system. * Obtain a copy of the patient's insurance card and driver's license. * Update the electronic medical record system (EMR) and take patients' photos. * Provide the patient with the SOFHA payment and privacy policy. * Answer patient questions and concerns. * Schedule/Reschedule patient appointments. * Collect payment and notate on the patient encounter form. * Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our PRN team members including: * Employee Stock Ownership Plan * 401(k) Company Contributions * An array of team member perks and discounts * And more! Qualifications

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: * Review demographics, insurance, and provider information, and update records accordingly. * Instruct new patients to complete all required paperwork and create new accounts in the computer system. * Obtain a copy of the patient's insurance card and driver's license. * Update the electronic medical record system (EMR) and take patients' photos. * Provide the patient with the SOFHA payment and privacy policy. * Answer patient questions and concerns. * Schedule/Reschedule patient appointments. * Collect payment and notate on the patient encounter form. * Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: * Company Provided Life and Accidental Death and Dismemberment Insurance * Company Provided Long Term Disability Insurance * Employee Stock Ownership Plan * 401(k) Company Contributions * Voluntary options for Medical, Dental, Vision, and additional Life Insurance. * Company match in Health Savings Account Plans (restrictions apply) * Vacation, Personal, Sick and Holiday Time Off * An array of team member perks and discounts * Tuition Assistance Programs * And more! Qualifications

American Leak Detection leads the industry in non-invasive, accurate leak detection. We back our services with over 40 years of experience and comprehensively train our technicians in leak detection. From leak detection in your home, business, or municipal plumbing lines to mainline water leak detection, we have the tools to tackle the projects our customers present to us. Position: We are looking for a self-starter customer service representative who will have a high level of customer service & sales follow-up experience. In addition to fielding incoming calls from potential clients, the candidate will be responsible for the efficient and effective service and sales support of technician's daily field activities and provide a high level of technician satisfaction with dispatch efficiency. Position qualifies the candidate for Medical, Dental, and Vision benefits. Job Description: Provide external and internal calls at a timely and accurate level while meeting or exceeding call center operational metrics. Schedule customers with the correct technician(s) and create work orders and other documentation as needed. Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Anticipate customer needs and take action. Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. Demonstrates a high level of productivity at all times and takes initiative during downtime to complete other office duties needed. Efficient and effective management of technician's daily field activities Efficient routing of jobs for technicians in the field High level of technician satisfaction with dispatch efficiency High level of customer service & sales follow-up Perform other tasks requested of management. Essential Duties, Responsibilities, and Requirements include the following (Other duties may be assigned) Develop and manage daily, weekly, and monthly work schedules for technicians Develop and publish daily work schedule Dispatch techs in the most efficient and effective manner possible during the day Coordinate repair requests and follow up between techs and clients Provide Billing with completed work orders ready to invoice Present a courteous and professional image to the customers Follow up with continuous, timely, and accurate information Provide daily status reports and follow-up on open items Service Billing Prepare all outgoing service invoices using an online billing system on a timely basis. Reconcile and resolve conflicting information prior to billing. Produce weekly reports that summarize work order status including items pending invoice, incomplete, waiting, repairs, etc. PM Contract Administration Update and maintain site profiles Maintain equipment inventory Education Required: High school diploma Experience Required: 1-2 years of customer service experience. Skills and Abilities Required: Excellent customer service and telephone skills Excellent written and oral communication skills Basic to moderate skills with Microsoft Excel, Google Sheets, and other software applications Have a high level of attention to detail Ability to multitask and prioritize Work under pressure Perform in a call center environment utilizing telephony-related production tools An appetite for continuously learning new skills $17-20 an hour, the hourly wage will depend on skills and/or qualifications Job Type: Full-time

The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Salary: $18.00 - $20.00 per hour Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

American Leak Detection leads the industry in non-invasive, accurate leak detection. We back our services with over 40 years of experience and comprehensively train our technicians in leak detection. From leak detection in your home, business, or municipal plumbing lines to mainline water leak detection, we have the tools to tackle the projects our customers present to us. Position: We are looking for a self-starter customer service representative who will have a high level of customer service & sales follow-up experience. In addition to fielding incoming calls from potential clients, the candidate will be responsible for the efficient and effective service and sales support of technician's daily field activities and provide a high level of technician satisfaction with dispatch efficiency. Position qualifies the candidate for Medical, Dental, and Vision benefits. Job Description: Provide external and internal calls at a timely and accurate level while meeting or exceeding call center operational metrics. Schedule customers with the correct technician(s) and create work orders and other documentation as needed. Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Anticipate customer needs and take action. Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. Demonstrates a high level of productivity at all times and takes initiative during downtime to complete other office duties needed. Efficient and effective management of technician's daily field activities Efficient routing of jobs for technicians in the field High level of technician satisfaction with dispatch efficiency High level of customer service & sales follow-up Perform other tasks requested of management. Essential Duties, Responsibilities, and Requirements include the following (Other duties may be assigned) Develop and manage daily, weekly, and monthly work schedules for technicians Develop and publish daily work schedule Dispatch techs in the most efficient and effective manner possible during the day Coordinate repair requests and follow up between techs and clients Provide Billing with completed work orders ready to invoice Present a courteous and professional image to the customers Follow up with continuous, timely, and accurate information Provide daily status reports and follow-up on open items Service Billing Prepare all outgoing service invoices using an online billing system on a timely basis. Reconcile and resolve conflicting information prior to billing. Produce weekly reports that summarize work order status including items pending invoice, incomplete, waiting, repairs, etc. PM Contract Administration Update and maintain site profiles Maintain equipment inventory Education Required: High school diploma Experience Required: 1-2 years of customer service experience. Skills and Abilities Required: Excellent customer service and telephone skills Excellent written and oral communication skills Basic to moderate skills with Microsoft Excel, Google Sheets, and other software applications Have a high level of attention to detail Ability to multitask and prioritize Work under pressure Perform in a call center environment utilizing telephony-related production tools An appetite for continuously learning new skills $17-20 an hour, the hourly wage will depend on skills and/or qualifications Job Type: Full-time

Job Description The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Salary: $18.00 - $20.00 per hour Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Details 19098 MOUNTAIN REGION FAMILY MEDICINE ADMINISTRATION - KINGSPORT, TN 19068 MOUNTAIN REGION FAMILY MEDICINE PRESS BLDING STE 2500 - KINGSPORT, TN; 19070 MOUNTAIN REGION FAMILY MEDICINE PRESS BLDING STE 2800 - KINGSPORT, TN Full Time ClericalDescription WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: Review demographics, insurance, and provider information, and update records accordingly. Instruct new patients to complete all required paperwork and create new accounts in the computer system. Obtain a copy of the patient's insurance card and driver's license. Update the electronic medical record system (EMR) and take patients' photos. Provide the patient with the SOFHA payment and privacy policy. Answer patient questions and concerns. Schedule/Reschedule patient appointments. Collect payment and notate on the patient encounter form. Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: Company Provided Life and Accidental Death and Dismemberment Insurance Company Provided Long Term Disability Insurance Employee Stock Ownership Plan 401(k) Company Contributions Voluntary options for Medical, Dental, Vision, and additional Life Insurance. Company match in Health Savings Account Plans (restrictions apply) Vacation, Personal, Sick and Holiday Time Off An array of team member perks and discounts Tuition Assistance Programs And more! Qualifications

Full-time Description The Verification of Insurance (VOI) Specialist plays an essential role in supporting our team by verifying benefits, securing authorizations, and assisting with administrative tasks to ensure a smooth and positive patient experience. This is a full-time, non-clinical position based in Columbia, TN. Responsibilities: Verify benefits and obtain authorizations if needed. Cross-train and assist at the front desk, including: Scheduling appointments Assisting with patient check-in/out Completing reports (e.g. task preregistration completion) Collecting account payments and copays Communicate professionally with patients (in person and by phone) and team members to support excellent customer service. Demonstrate working knowledge of: Electronic documentation systems Microsoft Office Suite Place phone calls to patients, patient's family/significant other, insurance companies, and facility personnel in an attempt to acquire information necessary to verify. Responsible for resolving any issues with coverage, referrals, precertification and escalate complicated issues to the immediate manager. Also, must have a basic knowledge and understanding of what a referral and an authorization are. Enters and ensures information in the insurance fields is correct to its entirety. If incorrect, information in the system must be updated appropriately. This includes moving any VOB'S, authorizations and clinical referrals. If encounters were billed incorrectly to a now corrected insurance, you must email collections so claims can be rebilled if needed. Familiar with a variety of the facility concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Requirements High school diploma required 2-4 years of experience in insurance verification preferred Must have experience reading and understanding payer eligibility electronic returns, and the ability to differentiate between insurance plans, copay, deductible, and coinsurance Requires accuracy, attention to detail, ability to follow directions, and organization skills TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: * Review demographics, insurance, and provider information, and update records accordingly. * Instruct new patients to complete all required paperwork and create new accounts in the computer system. * Obtain a copy of the patient's insurance card and driver's license. * Update the electronic medical record system (EMR) and take patients' photos. * Provide the patient with the SOFHA payment and privacy policy. * Answer patient questions and concerns. * Schedule/Reschedule patient appointments. * Collect payment and notate on the patient encounter form. * Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: * Company Provided Life and Accidental Death and Dismemberment Insurance * Company Provided Long Term Disability Insurance * Employee Stock Ownership Plan * 401(k) Company Contributions * Voluntary options for Medical, Dental, Vision, and additional Life Insurance. * Company match in Health Savings Account Plans (restrictions apply) * Vacation, Personal, Sick and Holiday Time Off * An array of team member perks and discounts * Tuition Assistance Programs * And more! Qualifications

Summary and overall objective of the job To prepare the billing, by compiling the activity throughout the month for work completed on each of the Memphis client's accounts. Complete and release the billing for each of the Memphis clients by the 5th working day of each month. Supervisory Responsibilities: Include this section if it is a supervisory or manager position. List those responsibilities. Duties/Responsibilities: Collect, file, maintain daily and monthly billing backup documentation. Maintain daily reports of the activity on each of ACB's clients to project the monthly billing. Using pre-formatted excel templates, populate billing information provided by each department for their respective clients. Communicate with departments on billing related issues. Enter the respective billing information into ACB's billing systems, proof entry prior to creating the draft of a monthly bill to a specific client. Create the draft invoices to be send to Management for approval, release to the specific client once approval is received. Capture billing information on several Management reports to be distributed after billing has been completed. File the billing for that given months billing. Perform other duties as assigned.Required Skills/Abilities:· This position requires good communication skill both verbal and written.· Requires operating a telephone, 10-key calculator, and a computer.· Must be able to follow written and oral communications.· Proficiency in general math and a working knowledge of excel.· This position requires the employee to be able to sit at a computer workstation for extended periods of time; lift up to 25 LBS; bend to retrieve or file billing folders. · Perform other related duties as assigned. Working Knowledge of Great Planes and Docuware a plus

Summary and overall objective of the job To prepare the billing, by compiling the activity throughout the month for work completed on each of the Memphis client's accounts. Complete and release the billing for each of the Memphis clients by the 5th working day of each month. Supervisory Responsibilities: Include this section if it is a supervisory or manager position. List those responsibilities. Duties/Responsibilities: Collect, file, maintain daily and monthly billing backup documentation. Maintain daily reports of the activity on each of ACB's clients to project the monthly billing. Using pre-formatted excel templates, populate billing information provided by each department for their respective clients. Communicate with departments on billing related issues. Enter the respective billing information into ACB's billing systems, proof entry prior to creating the draft of a monthly bill to a specific client. Create the draft invoices to be send to Management for approval, release to the specific client once approval is received. Capture billing information on several Management reports to be distributed after billing has been completed. File the billing for that given months billing. Perform other duties as assigned. Required Skills/Abilities: · This position requires good communication skill both verbal and written. · Requires operating a telephone, 10-key calculator, and a computer. · Must be able to follow written and oral communications. · Proficiency in general math and a working knowledge of excel. · This position requires the employee to be able to sit at a computer workstation for extended periods of time; lift up to 25 LBS; bend to retrieve or file billing folders. · Perform other related duties as assigned. Working Knowledge of Great Planes and Docuware a plus