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Become A Will Call Clerk

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Working As A Will Call Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $28,000

    Average Salary

What Does A Will Call Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Will Call Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Will Call Clerk Demographics

Gender

Female

65.0%

Male

21.7%

Unknown

13.3%
Ethnicity

White

59.3%

Hispanic or Latino

21.8%

Black or African American

10.8%

Asian

5.0%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

86.4%

Polish

4.5%

Korean

4.5%

French

4.5%
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Will Call Clerk Education

Schools

University of Phoenix

21.8%

Shawnee State University

7.3%

Davidson County Community College

5.5%

Capella University

5.5%

Community College of Denver

5.5%

Chaffey College

3.6%

TESST College of Technology - Alexandria

3.6%

Illinois State University

3.6%

East Los Angeles College

3.6%

Southern Illinois University Carbondale

3.6%

Alaska Career College

3.6%

Georgetown University

3.6%

Sierra College

3.6%

South University

3.6%

Ultimate Medical Academy - Clearwater

3.6%

Brown Mackie College-Merrillville

3.6%

Middlesex County College

3.6%

Texas State University

3.6%

Cerritos College

3.6%

A-Technical College

3.6%
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Majors

Business

21.6%

Health Care Administration

9.6%

Medical Assisting Services

8.7%

Criminal Justice

6.3%

Psychology

5.3%

Nursing

4.8%

English

4.8%

Accounting

4.3%

Computer Science

3.8%

General Studies

3.8%

Legal Support Services

3.4%

Sociology

3.4%

Computer Information Systems

3.4%

Human Services

3.4%

Liberal Arts

2.9%

Management

2.4%

Education

2.4%

Cosmetology

1.9%

Biology

1.9%

Public Administration

1.9%
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Degrees

Other

37.9%

Bachelors

26.2%

Associate

15.5%

Certificate

8.7%

Masters

5.8%

Diploma

4.5%

License

1.3%
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Top Skills for A Will Call Clerk

  1. Customer Service
  2. Phone Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer service skills by communicating with hospital staff and the patients regarding specific dietary needs.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Performed general office duties; copying, faxing, scanning, data entry and answered phones.
  • Process and complete all incoming Will Call orders in an organized and timely manner.
  • Operated telephone switchboard to answer, forward calls, providing information, taking messages and scheduling appointments.

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