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Will call clerk skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical will call clerk skills. We ranked the top skills for will call clerks based on the percentage of resumes they appeared on. For example, 18.1% of will call clerk resumes contained phone calls as a skill. Continue reading to find out what skills a will call clerk needs to be successful in the workplace.

15 will call clerk skills for your resume and career

1. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how will call clerks use phone calls:
  • Answered emails & phone calls / Customer Service & data entry.
  • Screen phone calls to determine needs of caller.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how will call clerks use customer service:
  • Provided excellent customer service skills by communicating with hospital staff and the patients regarding specific dietary needs.
  • Provided point-of-contact customer service to Will Call customers and addressed any technical concerns.

3. Patients

Here's how will call clerks use patients:
  • Scheduled appointments/ Called patients for follow-ups.
  • Answer calls for patients regarding any questions they may have over their charts Verifying demographics on ECW.

4. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how will call clerks use scheduling appointments:
  • Operated telephone switchboard to answer, forward calls, providing information, taking messages and scheduling appointments.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

5. Customer Calls

Here's how will call clerks use customer calls:
  • Answered more than 75 inbound customer calls daily.
  • Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

6. HIPAA

Here's how will call clerks use hipaa:
  • Maintained HIPAA (Health Insurance Portability Accountability Act) compliance spreadsheet for new employees, documenting attendance according to federal guidelines.
  • Perform other assigned duties to be completed as needed as well as working in accordance with HIPAA rules and regulations.

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7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how will call clerks use telephone calls:
  • Directed incoming telephone calls to the appropriate office/agency; provided post information phone numbers after duty hours/weekends.
  • Typed numerical data on legal forms, filed alphabetically and numerically, stamped invoices and answered telephone calls.

8. Telephone Inquiries

Here's how will call clerks use telephone inquiries:
  • Evaluate and monitoring telephone inquiries.
  • Provided immediate and appropriate resolution to customers/patients via telephone inquiries, related to appointment scheduling/messages or requests.

9. Inbound Calls

Here's how will call clerks use inbound calls:
  • Handle inbound calls professionally and efficiently; perfected troubleshooting techniques and problem solving strategies; achieved promotional advancement within months.
  • Service inbound calls from corporate travel clients needing website navigation assistance in making online travel arrangements.

10. Fax Machines

Here's how will call clerks use fax machines:
  • Maintain copy and fax machines, send, retrieve and route all incoming faxes.
  • Operate mail postage meter, date stamp machine, copy & fax machines.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how will call clerks use outbound calls:
  • Performed outbound calls to customers regarding collection activity of account.
  • Conduct eligibility interviews for program enrollments, take incoming call, make outbound calls for appointment reminders and schedule missed appointments.

12. Customer Orders

Here's how will call clerks use customer orders:
  • Received and called clients about customer orders.
  • Developed task management skills by managing customer orders while accurately operating the cash register and counting change.

13. Customer Satisfaction

Here's how will call clerks use customer satisfaction:
  • Provide information and assistance to internal and external customers; provide and ensure quality service and customer satisfaction.
  • Answered customer inquiries and insured customer satisfaction.

14. Credit Card Payments

Here's how will call clerks use credit card payments:
  • Created new spreadsheet in Excel for credit card payments, and entered all information for credit card purchases.
  • Processed credit card payments, balanced and processed refunds and media from sales and return registers.

15. Epic

Epic is a private healthcare company which developed and continues to provide a software intended for healthcare professionals and the organization and management of medical records. It is by far one of the largest in its field, with over 50% of patients having a medical record present in their system. Patients, as well as clinics and various medical professionals and facilities are all able to use this system to keep medical history and information safe and easy to reach, alter, and share with the necessary people.

Here's how will call clerks use epic:
  • Schedule, Change, Cancel appointments within St. E and Mercy EPIC and NextGen.
  • Register and establish new patient accounts accurately through EPIC systems software.
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List of will call clerk skills to add to your resume

Will call clerk skills

The most important skills for a will call clerk resume and required skills for a will call clerk to have include:

  • Phone Calls
  • Customer Service
  • Patients
  • Scheduling Appointments
  • Customer Calls
  • HIPAA
  • Telephone Calls
  • Telephone Inquiries
  • Inbound Calls
  • Fax Machines
  • Outbound Calls
  • Customer Orders
  • Customer Satisfaction
  • Credit Card Payments
  • Epic
  • Payment Arrangements
  • Customer Inquiries
  • Patient Appointments
  • Customer Complaints
  • Computer System
  • Multi-Line Phone System
  • Computer Database
  • Office Equipment
  • Route Calls
  • Alumni
  • Medicare

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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