Wilmington Health jobs - 2,336 jobs

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: Wilmington Health is looking for a Business Analyst to support ACO operations. This position requires an in-depth understanding of healthcare data including provider, clinical and member data. In this role, the Analyst is charged with developing high level analyses, recommending strategic actions to be taken based on data and presenting opportunities to support internal and external initiatives in support of strategic efforts. Essential Duties/Responsibilities: Incorporate large amounts of healthcare data to discover patterns, trends, and relationships to produce actionable insights which can inform strategy and identify cost reduction, quality improvement, and risk capture. Create and maintain documentation of operational practices used in the development of analysis and reports. Present thoughtful analytical summaries to internal and external stakeholders, using strong written and verbal communication. Actively participate in developing strategies and targets for scaling business and targeting initiatives that improve quality, improve patient satisfaction and control healthcare costs. Work with clinical and operational leaders to identify, analyze, research, select, modify, or update population health solutions. Assists with or facilitates meetings, conference calls, web meetings, presentations, and other communication methods. Conducts or facilitates drill down and other ad hoc analyses of population healthcare data. Writes reports for use by other team members and leaders to support population health management. Proficient in use of Excel and SQL and SAS Other Duties: Appears for work on time and attends meetings as required Maintains strict confidentiality Communicates courteously and appropriately with patients, physicians, and coworkers Other duties specified by manager KNOWLEDGE, SKILLS, AND ABILITIES: Strong organizational skills Ability to manage time-sensitive projects Effective communication skills Ability to work independently and take initiative in addressing concerns and issues Proficient with computer-based applications such as MS Office, Adobe, registries/medical databases, claims data, population health benchmarking and electronic health records QUALIFICATIONS Required Bachelor's Degree or equivalent experience 1-2 years of population health experience Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information, or any other class protected under state or federal law. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Occasionally Sitting Continuously Walking Occasionally Kneeling/Crouching Rarely Lifting Rarely

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. * The NAII is responsible for administering direct patient care and performing other duties deemed necessary to insure optimal patient care. Responsibilities: * Patients and families are served in providing direct patient care services. Performs duties and conducts interpersonal relationships in a manner to project a positive image of the department and hospital. Insures that contacts with other health care members is friendly helpful and courteous. Qualifications EDUCATION REQUIREMENTS * High school graduate or equivalent. Completion of North Carolina (NC) Board of Nursing approved Nursing Assistant course. PROFESSIONAL EXPERIENCE REQUIREMENT * None required. LICENSURE/REGISTRATION/CERTIFICATION * Certified by the N. C. State Board of Nursing as a NAII. Certified by the N. C. Department of Facility Services as a NAI. BCLS Certification. KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS * Good interpersonal, communication and observation skills are essential. Understanding of patient care needs according to developmental stages for various age groups. WORK ENVIRONMENT * Exposure to blood borne pathogens, airborne pathogens, and other infectious diseases requiring the use of protective equipment; exposure to other hazards, such as radiation, toxic waste, chemical hazards based on the departments. Possible exposure to conditions, such as fumes, noxious odors, dusts, mists, gases, or poor ventilation. PHYSICAL REQUIREMENT * Standing, sitting, walking and working throughout the shift. Lifting, pulling, turning and pushing patients daily. Ability to use appropriate Safe-Patient Handling equipment. Visual acuity, auditory and verbal skills necessary. Stressful work periods and rotating shifts. Job Details Legal Employer: Lenoir Health Entity: UNC Lenoir Health Care Organization Unit: Medical/Surgical Unit Work Type: Full Time Standard Hours Per Week: 36.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: LENOIR MEM Exempt From Overtime: Exempt: No

We are seeking a Nurse Coordinator for Pediatric Endocrinology and Diabetes to join our team Certification Requirement: Certified Diabetes Care and Education Specialist (CDCES) certification required within 1 year of hire. Description of Job Responsibilities Patient Assessment and Coordination of Care Assesses the clinical status and ongoing needs of pediatric patients with endocrine and diabetes-related conditions. Participates in regular interdisciplinary rounds to identify care needs and coordinate acute and long-term management. Applies specialized knowledge in pediatric endocrinology and diabetes to guide patient care. Serves as a liaison among patients, families, and the care team to ensure clear communication and coordination, including facilitation of patient/family care conferences. Education and Staff Collaboration Collaborates with physicians, nurses, dietitians, and other healthcare team members to provide evidence-based education and support for managing pediatric endocrine and diabetes conditions. Provides in-services and formal presentations for nursing, medical, and ancillary staff as needed. Develops, updates, and disseminates patient and family education materials tailored to developmental stages and literacy levels. Provides direct patient and family education on diabetes self-management, endocrine disorders, and use of technologies such as insulin pumps and continuous glucose monitors (CGMs). Ensures documentation of all patient teaching in the appropriate sections of the medical record. Data Collection and Quality Improvement Collects, enters, and analyzes clinical and process data related to pediatric endocrine and diabetes care. Supports quality improvement initiatives by identifying trends, monitoring key outcomes, and contributing to protocol development and revisions. Participates in local and national benchmarking efforts and registries as appropriate. Collaborates with the healthcare team to evaluate patient outcomes and implement improvements in care delivery. Discharge Planning and Care Coordination Coordinates transition planning and continuity of care for patients across settings, including inpatient to outpatient transitions and post-discharge follow-up. Facilitates referrals to specialty clinics, home health, durable medical equipment providers, and other support services. Schedules follow-up appointments and ensures clear communication with patients, families, and providers. Attends in care conferences and interdisciplinary rounds. Documents care planning and communication with health care providers in the medical record. Professional Development and Role Modeling Maintains current knowledge and skills in pediatric endocrinology and diabetes care through participation in relevant continuing education, conferences, and literature review. Actively pursues CDCES certification within 12 months of hire. Serves as a professional role model, demonstrating excellence in nursing practice, collaboration, and the use of the nursing process in specialized care delivery. Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Provides clinical administrative nursing care coordination in support of a patient care area. Duties include one or more of the following care coordination, discharge planning, data analysis and performance metrics, and patient/staff education. Responsibilities: 1. Assesses patient status of a specialized population. Rounds with an interdisciplinary health care team to determine patient care needs and coordinate ongoing acute care and long-term needs. Uses expertise and experience in specialty practice to facilitate patient care. Acts as a liaison between the patient, family and health care team to communicate patient care needs including coordination of patient/family care conferences. 2. Collaborates with health care team to provide information and resources to facilitate patient care. Provides inservices and formal presentations to nursing, medical and ancillary staff on topics related to the specialized patient population. Assist staff in the development of patient education materials for the patient population. Perform patient teaching related to specific topics and patient needs. Documents patient teaching in the medical record in the appropriate sections 3. Collects data related to specialized patient population and analyzes for trends. Enters data or coordinates its entry into databases and registries for benchmarking purposes. Participates in performance improvement activities to promote quality patient care. Analyzes data for trends and makes suggestions for revisions to patient care protocols for the patient population. Monitors outcomes of care for patient population and collaborates with the interdisciplinary health care team on evaluation of outcomes. 4. Coordinates patient care for post-hospitalization care and discharge planning. Makes referrals to other care providers during acute care episode and for post-discharge care. Communicates discharge needs to interdisciplinary health care team, patient and family. Coordinates appointments with clinics, outside referral sources, home care, durable medical equipment providers and other providers to ensure continuity of care for the patient. Attends care conferences and interdisciplinary care rounds. Documents care planning and communication with health care providers in the medical record. 5. Promotes own professional development through attending inservices and presentations. Keeps current in practice through conferences, reading current literature and research. Role models professional nursing practice to others through use of the nursing process and professional behaviors Other Information Other information: Education Requirements: • Graduation from a state-accredited school of professional nursing Licensure/Certification Requirements: • Licensed to practice as a Registered Nurse in the state of North Carolina. Professional Experience Requirements: • Five (5) years of professional nursing experience. Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: STATE Entity: UNC Medical Center Organization Unit: Childrens Clinic Support Svcs Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $35.52 - $51.05 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: Yes This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: Ensures prompt collection of the appropriate amount due Essential Duties/Responsibilities: Follow-up with carrier regarding outstanding claims as noted on the outstanding invoice report File claims that require additional documentation Verify benefits as requested by physician Change insurance information as appropriate Correspond to carrier for such things as appeals and or inquiries Communicate all insurance regulation changes to supervisor Contact patient and or carrier to follow-up on denials and termination of coverage Respond to telephone calls; review and respond to correspondence Process computer refunds due patients and insurance companies Establish payment plans Other Duties: As assigned by manager QUALIFICATIONS Required: High school diploma or general education degree (GED) 3-5 years' experience in a medical office environment or equivalent combination of education and experience 2-3 years of experience in medical billing, specifically with claims denials, appeals, corrected claims. May have a remote option at a certain point. Preferred: Experience in Medical Office Administration Knowledge of the OSHA and DOT regulations Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information, or any other class protected under state or federal law. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Occasionally Sitting Continuously Walking Occasionally Kneeling/Crouching Rarely Lifting Rarely Insurance Advisor Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety/Housekeeping Organizational Skills/Time Management Department Specific: Decision-making skills regarding ‘next step' when working appeals Resourceful in finding appropriate information to assist in resolving the issue at hand Up-to-date with carrier changes as well as specialty-specific changes Effectively communicate changes to departments and co-workers Use all available tools and resources to accomplish job duties in an efficient and timely manner Strong computer skills, i.e., Windows environment, word processing, spreadsheets, etc. Effective use of software and web-based carrier sites for submission of claim and requested documentation Reliable source of information in regards to assigned carrier rules and requirements

Purpose: Provides technical and managerial services in the radiology department, including, but not limited to: X-Ray, CT, MRI, Mammography, Bone Densitometry, and General Ultrasound. RADIOLOGY Collaborate with the Director of Ancillary Services for the overall functions of X-Ray, CT, MRI, Mammography, Bone Densitometry, and General Ultrasound Organize and direct daily operations of the radiology department Maintain responsibility for planning and decision-making for all modalities, including: Staff planning Quality improvement planning Project planning Productivity benchmarking Cost containment Oversee X-Ray, MRI, Mammography, and CT accreditations and ensures compliance of all modalities in accordance with state, federal, and other regulatory standards Maintain proficient knowledge and use of PACS, RIS systems, NEXTGEN and PowerShare Manage personnel, scheduling, staffing, payroll, and annual evaluations Team with modality leads to develop and implement department protocols Analyze monthly operating and financial statements for areas of responsibility Monitor purchasing and inventory of medical supplies in all modalities to ensure the financial strength of the department Participate in the selection and purchase of major and minor capital equipment items Maintain professional relations with NHRMC and Imagen Technologies personnel Identify, analyze, and resolve work-related problems and issues Operate under a Continuous Quality Improvement Model and incorporates LEAN and Process Improvement into everyday workflow Ensure the radiology department is actively working to support the Mission, Vision, and Pillars of Wilmington Health Maintain effective communication and interact appropriately, effectively, and professionally with all members of the healthcare team Manage relationships with outside vendors for any repairs or upgrades needed These responsibilities are not all-inclusive. Other Essential Duties/Responsibilities: Review orders and ensure appropriate images are taken Assists co-workers as necessary and appropriate, demonstrating a consistent effort to increase the speed and efficiency of all departmental functions Pursues ongoing continuing education; maintains a current standard of knowledge and ability consistent with radiographic examinations; maintains current BLS certification; Assumes assigned responsibilities in a cooperative effort to maintain departmental quality assurance Maintains a professional demeanor in stressful situations, prioritizing and performing all tasks necessary Other duties as assigned MANAGEMENT LOCATIONS 1202 Medical Center Drive, Porters Neck, Mayfaire, Monkey Junction, Jacksonville, and Leland QUALIFICATIONS Associates Degree in Applied Science Registry in at least two modalities: X-ray, CT, MRI, Ultrasound, or Mammography Radiology Requirements: Current certification with the American Registry of Radiologic Technicians or equivalent state certification Minimum of five years experience in Radiography Minimum of two years radiology leadership experience Ability to work independently ADA Physical Demands: Excellent speaking and hearing abilities are required to communicate with staff and patients in person or by telephone. Requires visual acuity to ensure adequate image quality. Rarely (Less than .5 hrs/day) occasionally (0.6 - 2.5 hrs/day) frequently (2.6 - 5.5 hrs/day) continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing occasionally Sitting continuously Walking frequently Kneeling/Crouching occasionally Lifting occasionally Reaching occasionally

Job Description About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi- specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: To provide front office support in clinical areas. Essential Duties/Responsibilities: As applicable for your department: Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner Maintains effective communication and interacts appropriately and professionally with all members of health care team Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities) Answers incoming calls and takes necessary action Maintains provider schedules as directed by manager Maintains physician on-call schedule for department Keeps logs as required by Manager Attends department and other meetings as required by Manager (including training and re- education) Maintains inventory of office supplies and orders as needed Opens and sorts mail Directs patients to contact Central Business Office for additional billing inquiries Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment Other Duties: As assigned by Manager QUALIFICATIONS Required: High School Diploma or GED Equivalent Preferred: Experience in Medical Office Administration BLS/CPR Certified ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Position Dependent (prn) Physical Demand Required? Frequency Standing Position Dependent Sitting Continuously Walking Position Dependent Kneeling/Crouching Rarely Lifting Rarely Patient Representative Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Lean Process Improvement Game Changer/Initiative Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Safety/Housekeeping Organizational Skills/Time Management Department Specific Follows reception process for all check in duties. Follows appointment preparation process for all scheduled appointments including eligibility verification, referral/authorization/managed care processes. Follows process for all demographic data entry. Follows appointment process for scheduling to include system reports (cancel/reschedule), Live Chat, and appointment request mailbox. Follow check out processes for appointments, referrals, tasking, communications, managed care and failsafe. Follows insurance process for all insurance data. Follows cashier process for collections, retail sales, and batching. Follows patient financial counselor process for billing inquiries and concerns. Follows all processes for reconciliation of internal communications. Follows HIPAA guidelines.

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: The Population Data Analyst supports organization-wide quality and performance improvement activities. The Population Data Analyst will trend and analyze key performance metrics to allow for more informed decision making toward improved clinical care processes, and clinical, service and financial outcomes. This position is responsible for operationalizing population level patient outreach and developing a comprehensive understanding of value-based quality incentive payment programs that fiscally impact Wilmington Health. Essential Duties/Responsibilities: Manage value-based reporting requirements for various payer programs, including the development, maintenance, quality assurance, and timely submission of clinical data Research and assemble information and trends in clinical outcomes, population statistics, and performance metrics for use in strategic planning and performance evaluation Correctly interpret and effectively communicate information to leadership to assist in decision making Maintain knowledge of HEDIS, ACO, and other quality and pay for performance metrics, and develop measurement systems to assess effectiveness of improvement strategies Develop, implement and maintain population level outreach initiatives to close gaps in patient care and/or improve the care of identified disease populations Apply knowledge of socioeconomic factors impacting the coordination and delivery of care to raise awareness of potential risk factors and promote better health outcomes Oversee outreach team members performing chart review and data submission to improve performance in clinical metrics Other Duties: Maintains a professional appearance. Maintains strict confidentiality Appears for work on time and attends meetings as required. Follows directions from a supervisor and accepts constructive criticism. Communicates courteously and appropriately with patients, physicians, and coworkers. Understands and follows posted work rules and procedures. Qualifications Required: Bachelor's Degree in related field or combination of education and clinical/administrative experience Knowledge of EMR, practice management software; strong skills in Microsoft Office, specifically Microsoft Excel Must have strong organization skills, problem solving skills, time management skills, attention to detail, customer service techniques, knowledge of current medical laws rules and policies. Knowledge of organizational policies, procedures and protocols. Knowledge of HEDIS measure guidelines. Ability to demonstrate compassion and listen carefully to patient needs. Ability to communicate clearly and accurately and work well with physicians and others on your team. Knowledge of medical terminology and procedures Preferred: Experience in a medical office/clinic setting Bachelor's Degree in public health, clinical research, or analytics Knowledge of Microsoft Access and Microsoft SQL Server Experience scheduling patient appointments in medical office Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state or federal law.

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: The Population Data Analyst supports organization-wide quality and performance improvement activities. The Population Data Analyst will trend and analyze key performance metrics to allow for more informed decision making toward improved clinical care processes, and clinical, service and financial outcomes. This position is responsible for operationalizing population level patient outreach and developing a comprehensive understanding of value-based quality incentive payment programs that fiscally impact Wilmington Health. Essential Duties/Responsibilities: Manage value-based reporting requirements for various payer programs, including the development, maintenance, quality assurance, and timely submission of clinical data Research and assemble information and trends in clinical outcomes, population statistics, and performance metrics for use in strategic planning and performance evaluation Correctly interpret and effectively communicate information to leadership to assist in decision making Maintain knowledge of HEDIS, ACO, and other quality and pay for performance metrics, and develop measurement systems to assess effectiveness of improvement strategies Develop, implement and maintain population level outreach initiatives to close gaps in patient care and/or improve the care of identified disease populations Apply knowledge of socioeconomic factors impacting the coordination and delivery of care to raise awareness of potential risk factors and promote better health outcomes Oversee outreach team members performing chart review and data submission to improve performance in clinical metrics Assist with coordinating and scheduling patient referrals from area hospitals and urgent clinics Other Duties: Maintains a professional appearance. Maintains strict confidentiality Appears for work on time and attends meetings as required. Follows directions from a supervisor and accepts constructive criticism. Communicates courteously and appropriately with patients, physicians, and coworkers. Understands and follows posted work rules and procedures. Maintain patient satisfaction by effectively handling service recovery opportunities and escalating issues to manager, associate director, or clinical director when necessary. May fill-in for other support staff when necessary. Qualifications Required: Bachelor's Degree in related field or combination of education and clinical/administrative experience Knowledge of EMR, practice management software; strong skills in Microsoft Office, specifically Microsoft Excel Must have strong organization skills, problem solving skills, time management skills, attention to detail, customer service techniques, knowledge of current medical laws rules and policies. Knowledge of organizational policies, procedures and protocols. Knowledge of HEDIS measure guidelines. Ability to demonstrate compassion and listen carefully to patient needs. Ability to communicate clearly and accurately and work well with physicians and others on your team. Knowledge of medical terminology and procedures Preferred: Experience in a medical office/clinic setting Bachelor's Degree in public health, clinical research, or analytics Knowledge of Microsoft Access and Microsoft SQL Server Experience scheduling patient appointments in medical office

*This position qualifies for our UNC Health Johnston Incentive Program, which offers up to a $20,000.00 commitment incentive (4-year commitment) w/ BSN with at least 1 year of nursing experience and up to $16,000.00 commitment incentive (4-year commitment) w/ADN with at least 1 year nursing experience. Or Tuition Loan Forgiveness -up to $25,000 paid over three (3) years. Learn more about our UNC Health Johnston Incentive Program here: *************************************************************** Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. 3rd Floor Smithfield has 33 beds: Medical, Surgical and the potential for pediatric patients. The pediatric patient may be an overnight observation after surgery. We do not have a pediatric group as our Hospitalists are adult only. We are primarily medical patients, and the designated Covid unit if the patient does not require PCU or ICU level care. We see patients with Pneumonia, Congested Heart Failure, Abdominal Pain, Altered Mental Status, Chronic Obstructive Pulmonary Disease, Hypertension, Hypotension, Diabetes, Shortness of Breath, and so much more. We also provide after care for patients that have gone down for a Heart Catheterization. Many of our patients are on hemodialysis which is done in another unit in the hospital - we take them to their HD and bring them back. We take care of patients that have wounds and wound vacs. We do tube feedings and tracheostomies. We really have the full spectrum of medical diagnosis on our unit. We work 12 hour shifts: 0645-1915 and 1845-0715. Full time is considered three 12 hour shifts per week. We ask that everyone makes themselves available every other weekend although there are times when we can pull teammates off the weekend to staff during the week, and we rotate this to be fair. We have a Holiday schedule that is assigned when a teammate starts. We alternate Holiday's to be fair. We have a designated charge nurse on each shift. Depending on acuity assignments for RN staff may be 1:5-1:6. We have NA teammates with a 1:8-1:10 ratio to assist with care. We are active in our Nurse Council. It is critical to get feedback from the teammates doing the work at the bedside to provide insight and feedback on how we can improve our processes. We also have the mantra that "It Takes a Village" and we are "ONE GREAT TEAM". We need to be able to work independently although we MUST work together as a TEAM to provide the high level of care with excellence that our patients deserve. We have a very strong TEAM on 3rd Smithfield. Summary: Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting. Responsibilities: 1. Education - Participates in identifying and meeting learning needs of self. Attends education programs based on identified learning needs. With assistance, uses patient education materials relevant to patient population. Assesses readiness to learn of the patient/family/caregivers. Assesses developmental level of patient and factors affecting ability to learn. 2. Evaluation of Care - Identifies expected patient outcomes. Seeks guidance as needed in revision of plan of care. Participates in discussion with members of the interdisciplinary team in evaluation of patient care. Communicates relevant information to promote continuity of care. 3. Implementation - Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care. Performs bedside point of care testing as required for patient care plan. Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care. Organizes and prioritizes care according to patient/family needs. Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning. 4. Leadership - With assistance, develops goals to promote professional growth or minimize limitations. Achieves goals and objectives within identified time frame or renegotiates with supervisor. Is knowledgeable about activities which facilitate intra/interdepartmental collaboration. Participates in development and achievement of unit goals and performance improvement activities. Effectively uses communication systems. Participates in promoting cost-effective care. Gives feedback to co-workers. Is aware of public policy and regulatory guidelines affecting the health care environment. Promotes a safe, clean and secure hospital environment for all. 5. Patient Assessment - Recognizes data from complex situations to determine priorities for care. Includes appropriate physical, psychosocial, education and safety needs. Synthesizes assessment data into meaningful whole prior to communication to others. Assesses and anticipates discharge needs of individual patients and families. Develops relationships with families that promote their ability to advocate for the patient and their own needs. 6. Planning - Collaborates with patient/family to prepare or update the plan of care. Makes use of available multidisciplinary resources in planning care. Begins to use full range of communication as a means to convey planning. Identifies and addresses cultural and ethnic issues in planning patient care. Demonstrates ability to prioritize tasks for patients with complex problems. 7. Research - Reads journals that contain studies or articles that may be applicable to practice. Brings ideas and questions to the staff at large for assessment of applicability. Other Information Other information: Education Requirements: • Graduation from a school of professional nursing. Licensure/Certification Requirements: • Licensed to practice as a Registered Nurse in the state of North Carolina. • Basic Life Support (BLS) for Healthcare Provider certification Professional Experience Requirements: • One (1) year of nursing experience. Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: Johnston Health Organization Unit: 3rd Floor Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $31.52 - $44.56 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Smithfield Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: The Appointment Scheduling Specialist is responsible for managing patient appointments, providing outstanding customer service, and ensuring efficient coordination of medical services. This role includes scheduling appointments, verifying insurance information, handling patient inquiries, and ensuring accurate entry of patient details. The Specialist plays a crucial role in maintaining smooth communication between patients, providers, and office staff. Essential Duties/Responsibilities: Phone Management Handle all incoming calls from patients to schedule appointments for medical care, and screening and diagnostic testing. Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism. Appointment Scheduling Schedule, reschedule, confirm, or cancel patient appointments as requested. Make new patient appointments, ensuring that all demographic and insurance information is entered accurately into the system. Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions. Utilize scheduling software to coordinate and organize patient appointments efficiently. Work closely with healthcare providers to accommodate urgent and specialized appointment requests. Patient Communication Provide appointment reminders, including office locations, required paperwork (mailed or available on the website), and any balance due on the account. Explain relevant health plan information and assist patients in understanding their coverage. Communicate promptly with patients regarding any schedule changes, cancellations, or adjustments. Data Entry and Insurance Verification Enter and update patient demographic information, including policyholder details and insurance information. Verify insurance coverage, including Tricare and Medicaid, ensuring accurate information is reflected in the system. Rescheduling and Provider Coordination Reschedule appointments when providers are out of the office and communicate changes to patients, collaborating with office staff when necessary. Communicate schedule changes or adjustments to relevant staff members promptly. Financial Responsibilities Collect copays for same-day virtual visits and ensure proper documentation is maintained. Other Duties: Other duties as assigned. HIPAA, Security, and Privacy Requirements: HIPAA Compliance Ensure all Protected Health Information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Maintain confidentiality of patient records, medical history, billing information, and other sensitive data. Access, use, and share PHI only as necessary for billing and claims processing purposes. Data Security Follow organizational security protocols to safeguard electronic and paper-based patient information. Ensure secure storage and transmission of PHI, including the use of encrypted systems or platforms approved by the organization. Adhere to password management policies, two-factor authentication, and other security measures to protect access to the Practice Management and billing systems. Privacy Protection Maintain a strict “need to know” basis for accessing patient information. Follow procedures to minimize unauthorized access to patient records, whether physically (in-office) or digitally (online systems). Promptly report any security breaches or unauthorized access incidents to the appropriate department or compliance officer. Documentation and Auditing Accurately document all actions involving patient information to ensure a clear audit trail, including billing, claims processing, and collections activities. Participate in regular audits and reviews of billing practices to verify compliance with HIPAA and security regulations. Training and Continuing Education Complete required HIPAA and security training as mandated by the organization. Stay updated on changes in healthcare privacy laws, HIPAA regulations, and organizational policies regarding patient data security. Incident Reporting Recognize and report any potential privacy or security violations, including unauthorized access to PHI, data breaches, or suspicious activities, following the organization's incident reporting procedures. Qualifications: Education: High school diploma or equivalent. Required: Previous experience in a medical office or similar role, particularly in appointment scheduling and patient interaction. Strong communication skills, with a focus on empathy and active listening. Proficient computer skills, including experience with scheduling software and electronic health record (EHR) systems. Ability to multitask and prioritize in a fast-paced environment. Attentional to detail and accuracy in data entry. Excellent communication and interpersonal skills. Ability to manage high volumes of calls and multitask in a fast-paced environment. Friendly and professional demeanor. Ability to handle patient inquiries with empathy and resolve issues in a timely manner. Adaptable to changes in scheduling and able to work under pressure. Preferred: Familiarity with insurance plans such as Tricare and Medicaid. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Occasionally Sitting Continuously Walking Rarely Kneeling/Crouching Lifting General Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety and Housekeeping Organizational Skills/Time Management Quality Management

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: To provide clinical and administrative leadership within the clinical department and the Wilmington Health organization Essential Duties/Responsibilities: Maintains accountability for financial management of all clinical areas to include: development of annual operating and capital budgets monthly analysis of financial statements development of action plan to ensure operation within established budgetary parameters Maintains responsibility for planning and decision making for all clinical areas to include: space planning budget planning staffing planning quality improvement planning project planning Ensures efficiency of daily operations of all clinical areas. Ensures high quality of care to patients, service to physicians, and relationships within and between departments. Includes: development of clinical pathways/guidelines/protocols measurement and improvement of patient satisfaction development of quality improvement efforts in collaboration with LPN II systems evaluation and design in collaboration with other managers Maintains patient confidentiality Utilizes nursing process effectively in assessing patient needs and planning appropriate follow-up/intervention Documents assessment and interventions thoroughly and concisely Develops patient education materials, triage protocols, and clinical guidelines in collaboration with physicians Uses computer system efficiently and accurately Provides patient/staff education Oversees LPN's, CMA's and Patient Representatives Maintains effective communication and interacts with appropriately, effectively, and professionally with all members of health care team Other Duties: Performs other duties and projects as assigned Performs various specialty procedures, such as IV Therapy and Immunizations, as needed as well as assisting M.D. with patients as needed QUALIFICATIONS Required: Associate's Degree or Bachelor's Degree Preferred: Minimum of two years clinical management experience ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Continuously Sitting Frequently Walking Continuously Kneeling/Crouching Rarely Lifting Rarely Department Manager Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety/Housekeeping Organizational Skills/Time Management Leadership Financial Management

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: Administers nursing care for and treats patients in medical office, as directed by Physician, Advanced Clinical Provider, Registered Nurse or supervising department manager, by performing the following duties. Essential Duties/Responsibilities: Prepares patient for and assists with examinations Administers injections and medications, dresses wounds and incisions, provides accurate and consistent information to the patient using an established protocol, interprets Physician's instructions to patients, assists with emergency and minor procedures, and performs related tasks as directed Collects patient data and maintains records of vital statistics and physiological/biological information in Electronic Medical Records (EMR) system Cleans and sterilizes instruments and equipment, and maintains stock of supplies and medications. Conducts specified laboratory tests Acts as receptionist, performs secretarial duties, may communicate with insurance companies, and calling in/faxing prescriptions Communicates with managed care for prior authorizations. Schedules procedures on campus and off site Responsible to respond to/triage patient phone calls and messages Educates patients and instructs on any medications, treatment plans, etc. QUALIFICATIONS Required: Active CMA or RMA Certification from accredited association. Successfully completed and passed an accredited Associates Degree program in Medical Assisting or an accredited CMA program. Preferred: One year clinical experience ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Continuously Sitting Frequently Walking Continuously Kneeling/Crouching Rarely Lifting Rarely Certified Medical Assistant (CMA) Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety/Housekeeping Organizational Skills/Time Management Meds/IVs Specimen Collection Assessment Skills Phone Skills/Triage Equipment Use/Maintenance Procedures Computer Knowledge Documentation

The Patient Financial Services Supervisor is responsible for the daily supervision of the Patient Financial Services team, ensuring the accuracy of patient account balances and managing the collection of outstanding balances. This position involves overseeing staff efforts to contact patients to resolve outstanding balances through various collection methods. When necessary, the Patient Financial Services Supervisor will initiate the transfer of unresolved accounts to collections and follow protocols for recommending patient dismissal. Essential Duties/Responsibilities: Supervise, train, and support Patient Financial Services staff, ensuring that all account reviews and collection activities are conducted accurately and efficiently. Oversee the review of patient balances, ensuring accuracy and compliance with company standards. Direct team efforts to contact patients regarding outstanding balances using phone calls, emails, and mail communications. Implement strategies and provide guidance to staff on best practices for patient collections and account resolution. Monitor staff performance, setting productivity and quality standards and conducting regular performance evaluations. Manage the escalation of accounts that are past due, coordinating the transfer to collections if internal efforts are unsuccessful. Ensure adherence to established policies for patient account dismissal, providing necessary documentation and recommendations for cases requiring escalation. Maintain accurate records of patient interactions, payments, and collection efforts. Prepare and present reports to the Patient Financial Manager on team performance, collection rates, and delinquent account statuses. Stay updated on best practices, legal guidelines, and regulatory changes in patient financial services and collections. HIPAA, Security, and Privacy Requirements: HIPAA Compliance Ensure all Protected Health Information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Maintain confidentiality of patient records, medical history, billing information, and other sensitive data. Access, use, and share PHI only as necessary for billing and claims processing purposes. Data Security Follow organizational security protocols to safeguard electronic and paper-based patient information. Ensure secure storage and transmission of PHI, including the use of encrypted systems or platforms approved by the organization. Adhere to password management policies, two-factor authentication, and other security measures to protect access to the Practice Management and billing systems. Privacy Protection Maintain a strict “need to know” basis for accessing patient information. Follow procedures to minimize unauthorized access to patient records, whether physically (in-office) or digitally (online systems). Promptly report any security breaches or unauthorized access incidents to the appropriate department or compliance officer. Documentation and Auditing Accurately document all actions involving patient information to ensure a clear audit trail, including billing, claims processing, and collections activities. Participate in regular audits and reviews of billing practices to verify compliance with HIPAA and security regulations. Training and Continuing Education Complete required HIPAA and security training as mandated by the organization. Stay updated on changes in healthcare privacy laws, HIPAA regulations, and organizational policies regarding patient data security. Incident Reporting Recognize and report any potential privacy or security violations, including unauthorized access to PHI, data breaches, or suspicious activities, following the organization's incident reporting procedures. Other Duties: Other duties as assigned. Qualifications: Bachelor's degree in Healthcare Administration, Business, or a related field preferred; equivalent experience may be considered. Minimum of 3 years of experience in healthcare billing, patient financial services, or collections, with at least 1 year in a supervisory role. Strong knowledge of medical billing, insurance claims, collections practices, and patient financial counseling. Excellent leadership and team management skills, with a focus on coaching and staff development. Ability to manage sensitive patient information confidentially and respectfully. Strong organizational, communication, and problem-solving skills. Proficiency in healthcare billing software and Microsoft Office Suite. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Occasionally Sitting Continuously Walking Rarely Kneeling/Crouching Lifting Working Conditions: This is a full-time position, primarily conducted in an office setting. May require occasional travel for training or meetings. General Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety and Housekeeping Organizational Skills/Time Management Quality Management

Job Description ???? Outpatient Dermatology | Wilmington, NC | Beachside Living Meets Private Practice Practice Type: Outpatient Only Setting: Multi-Specialty Private Practice Schedule: Monday-Friday | No Nights | No Weekends | No Call About Us: Wilmington Health is a physician-owned and led multi-specialty group on the beautiful coast of North Carolina. With over 300 providers across 23 departments, we're committed to patient-centered, value-based care. Our dermatology team includes experienced physicians and advanced practitioners with a strong referral base and collegial environment. We're excited to welcome a board-certified or board-eligible medical dermatologist to our outpatient practice. You'll enjoy autonomy in shaping your schedule and practice focus, with the full support of a collaborative, high-performing team. Why Join Us? ✅ Competitive compensation + productivity bonus ✅ Sign-on bonus + relocation assistance ✅ Partnership track available ✅ EMR-optimized workflow and full administrative support ✅ Coastal lifestyle with vibrant culture, great schools, and no state income tax on retirement income About the Role: Outpatient only-no hospital or inpatient responsibilities Focus on general medical dermatology with optional cosmetics Well-established referral pipeline across 60+ in-house specialties Supportive infrastructure including marketing, billing, and clinical assistants Live, Work, and Thrive on the Coast Enjoy a fulfilling career with time to soak in the sunshine, explore the water, and make memories with family. At Wilmington Health, you don't have to choose between your profession and your peace. Learn More: ???? ************************ ???? Instagram: @wilmingtonhealth ???? Contact: *******************************

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: The Central Business Office (CBO) Supervisor is responsible for the day-to-day oversight of CBO staff, performing essential personnel duties and working closely with the CBO Director and CBO support staff to develop, implement, and enforce efficient protocols to meet or exceed established performance measures. Essential Duties/Responsibilities: Provides general oversight and support to staff. Reviews and approves time off requests based on established department protocols. Reviews and approves time cards for hourly staff based on established department and Wilmington Health protocols. Handles or assists with patient complaints and problems concerning billing. Acts as a resource to Wilmington Health Divisions to assist with resolving Provider revenue concerns. Monitors and measures departmental outcomes in comparison to Team and Pillar Goals, and identifies barriers, implementing solutions when desired outcomes are not achieved. Holds direct reports accountable for meeting or exceeding quality standards and goals, continues improvement towards superiority in revenue cycle performance as well as achieving excellent patient satisfaction. Meets regularly with staff, maintaining consistent communication regarding performance, to ensure proactive and timely issue resolution. Works collaboratively with and supports efforts of staff. Levies disciplinary actions as appropriate, working closely with Director and Human Resources, and following established Wilmington Health policies and procedures. Monitors and reports team performance to Director on a consistent basis. Reports the status of performance improvement initiatives, efforts and impacts to Director, including any barriers to success and resolution efforts underway, requesting Director assistance as appropriate. Produces and delivers staff performance evaluations and reviews with Director. Develops policies and action plans for department that ensure talent development (recruitment, retention, staff learning and development, satisfaction, and well-being). Ensures that appropriate protocols are in place to provide safe, efficient, and customer-oriented service to all internal and external customers. Responsible for timely follow-up, accessibility, and appropriate responsiveness to internal and external customers. Maintains effective relationships with all Wilmington Health departments. Understands the billing needs of each Division and applies knowledge to ensure Team goals are in line to meet or exceed the Division needs. Provides proactive, routine feedback and solutions, if needed, regarding Provider performance, trends, concerns, etc. to Director. Accountable for fostering an environment that encourages innovation, continuous improvement, and growth. Monitors industry standards for work routines, measures of role-specific effectiveness and target outcomes for all functions including benchmark comparison where appropriate. Creates, implements, maintains and enforces written protocols. Implements quality control measures across all functions. Supports a culture of continuous process improvement through short and long-term process improvement initiatives. Analyzes all assigned area of operations for potential process improvement opportunities and creates recommendations for process, system, procedure and operational changes to improve the revenue cycle through the elimination of waste and rework with the goal being to increase value for the patient and Wilmington Health. Manages process improvement efforts and/or acts as a resource for those efforts, using accepted methodologies and tools to achieve desired, sustainable project goals and business outcomes. Accountable for establishing consistency across the department as changes in processes, tools, and overall protocols are developed, ensuring a focus on continued departmental integration and overall organization benefit. Manages the creation of tools, work drivers, and automation of revenue cycle functions to increase efficiency and standardization of processes, with an emphasis on timeliness, automation, and accuracy of collections. Successfully implements and monitors the effectiveness of these tools against targeted goals for increasing accuracy, communication, and cash flow as well as the patient experience. Maintains confidentiality and protects sensitive data at all times. Meets highest compliance standards for all Federal and State regulations, including but not limited to, HIPAA, HITECH, Privacy, False Claims Act, etc. Adheres to and models core values as well as organizational and department-specific policies and procedures. Maintains a working knowledge of Federal, State, and Local billing requirements through regular attendance at educational seminars as well as self-directed reading of industry literature. Assists with new upgrades of and changes to, and testing on, practice management and related systems. Work closely with Director and other support staff to successfully onboard new employees to the CBO, new Providers into WH and, where applicable, new clients into organization. Other Duties: Other duties as assigned. Qualifications: High school or equivalent Required : 3-5 years healthcare billing experience1-2 years supervisory experience Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information, or any other class protected under state or federal law. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Rarely Sitting Frequently Walking Occasionally Kneeling/Crouching Lifting Competencies General To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Maintains courtesy and diplomacy with all internal and external customers. Makes self available to respond to customer needs. Prevents unnecessary delays for customers. When necessary, communicates appropriate information to the customer effectively and accurately. Listens effectively. Seeks closure in resolving customer concerns. Professionalism/Integrity/Responsibility - Takes responsibility and holds oneself accountable. Displays appropriate work attire, nonverbal messages and office etiquette for the position. Demonstrates flexibility and commitment to professional growth. Has a positive attitude toward his/her work. Promotes respect, honesty, integrity, and fairness to all. Maintains confidentiality regarding patient, business, and employment information. Adheres to organization policies and procedures regarding the Health Insurance Portability and Accountability Act (HIPAA). Teamwork/Process Focus - Understands that all parts of the organization must work together. Integrates own activities with the larger group to support the clinic's objective of providing seamless service to our patients throughout the organization. Voluntarily gives and receives help. Values contributions made by others. Is able to function in a joint cooperative manner while supporting the clinic's and departmental plans, programs, policies, procedures, and other team members. Dependability/Punctuality - Demonstrates thoroughness in following through on assignments and instructions in a reliable, trustworthy and timely manner. Meets commitments. Adheres to the attendance policy and work schedules. Follows call-in and approval procedure for time off. Interpersonal Relationships/Communication - Displays the ability to express ideas clearly, concisely and effectively, both orally and in writing, up, down, and across the organization. Listens well, shares work related information, tolerant of others' work styles. Ability to work with others in a courteous and effective manner. Exercises authority or the response to criticism in a tactful manner, Interacts and co-operates with others to ensure the clinic's objectives and goals are met. Resolves conflicts effectively. Promotes departmental teamwork and interdepartmental teamwork. Interacts effectively with supervisor. Judgment/Decision Making/Problem Solving - Shows ability to clearly isolate and define problem areas. Considers alternatives and consequences before making decisions. Participates constructively in group problem solving. Presents problems, but suggests timely and practical solutions by using independent thought, originality, and reason. Prioritizes work appropriately. Quality/Quantity - Consistently high standard of work while maintaining daily workflow. Work produced by the employee is thorough, accurate, and neat. Displays the ability to work under pressure and learns from previous mistakes. Initiative - Demonstrates willingness to make significant contributions with little direction, to be involved in new initiatives and to attempt non-routine jobs and tasks. Displays energy, enthusiasm, ingenuity and versatility. Offers suggestions to solve problems or improve operations. Exercises independent actions within limits of authority. Safety and Housekeeping - Observes safety and health regulations; adheres to OSHA guidelines. Adheres to the organization's Exposure Control Plan and guidelines regarding risk of exposure to bloodborne pathogens. Ensures that a safe work environment is maintained and that work areas are free from hazards. Recognizes and reports any unsafe work practices and/or hazardous conditions to supervisor. Is aware of location of material data sheets and refers to them when necessary. Follows proper procedures on accident reporting. Promotes a professional work environment by maintaining a neat orderly work area free of food and inappropriate visual or written messages. Organizational Skills/Time Management - Uses time efficiently in planning, anticipating, and responding. Strives to do things more efficiently. Completes tasks in a timely manner. Keeps supervisor informed of changes in workload. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Department Specific Revenue Cycle Management - maximizes cash flow while maintaining and improving internal and external customer relations; provides root cause analysis for identified barriers; creates written processes resulting in improved workflow; constructively contributes to a cross-functional revenue cycle team. Gap Analysis-Gap Closure-Sustainability - identifies gaps between ideal state and current state; initiates and constructively participates in efforts to effectively close the gap; continues to hold Team accountable for sustained and continued improvement

**Robotic experience preferred.** About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: The Certified Surgical First Assistant (CSFA) will support the continuity of care for perioperative patients. The role will help expedite surgical productivity by assisting the surgeons intraoperatively. The CSFA will provide patient care for all ages and provide leadership and direction to the perioperative team where needed. The CSFA in surgery collaborates with the surgeon and the health care team in performing a safe operation with optimal outcomes for the patient. The CSFA practices in collaboration with and at the surgeon's direction during the intra- operative experience. Essential Duties/Responsibilities: The Certified Surgical First Assistant (CSFA) possesses and demonstrates competencies related to all aspects of perioperative care, including preoperative review of patient history and physical, preoperative tests results, and postoperative transfer of care and monitoring for complications. The CSFA serves as the first assistant in surgical procedures under the direct supervision of the operating surgeon/physician; handles all variety of tissue appropriately to reduce the potential for injury or compromised blood supply; uses surgical instruments properly, and employs principles of safe tissue handling: Maintains current knowledge of procedures performed Demonstrates advanced knowledge of normal and pathological anatomy and physiology Safely positions patients for the surgical procedure Performs surgical prepping and draping of patients for the surgical procedure Assists surgeon in identifying patient and staff safety hazards Provides exposure to the operative site Manipulates equipment and instruments to enhance the visual field Suctions and sponges to maintain a dry surgical field resulting in an optimal visualization of the surgical field Provides counter-traction of tissue utilizing various instruments Assists with maintaining hemostasis by clamping/ligating vessels, using electrocautery to tissue, applying manual direct pressure, assisting with use of pharmaceutical agents (e.g. topical thrombin) and other means as directed by the surgeon/physician Utilizes appropriate suturing techniques of tissues/tissue planes with appropriate suture materials Assists and independently close wound, approximate skin edges when utilizing skin staplers Assists and independently applies dressing, splint, cast or immobilizer at the end of the surgical procedure using proper aseptic/sterile techniques Demonstrates ability to administer local anesthetic The Certified Surgical First Assistant will perform in a CST role when not needed as a first assistant KNOWLEDGE, SKILLS, AND ABILITIES: • CSFA must have sound clinical knowledge of technology and treatment applications; must also possess skills to educate/train staff and complies with AORN education standards for the CSFA; and a demonstrated knowledge of the surgeries in which the CSFA participates. Must have sound clinical OR skills (scrubbing) and have excellent interpersonal skills and organizational capability Ability to work independently and take initiative in addressing concerns and issues Proficient with computer-based applications such as MS Office, Adobe, registries/medical databases, and electronic health record QUALIFICATIONS Education Graduate of an accredited school of surgical assisting Experience 3 years of experience as a Surgical Technologist preferred 1 year of experience as a first assistant preferred Degrees, Licensure, and/or Certification required Certified Surgical Technologist (CST) Certified Surgical First Assist (CSFA) BLS certification from American Heart Association ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Occasionally Sitting X Continuously Walking X Occasionally Kneeling/Crouching X Rarely Lifting X Rarely

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base exceeding 100,000 annually, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing. Summary: Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting. **Sign on Bonus up to $20,000** Responsibilities: 1. Education - Participates in identifying and meeting learning needs of self. Attends education programs based on identified learning needs. With assistance, uses patient education materials relevant to patient population. Assesses readiness to learn of the patient/family/caregivers. Assesses developmental level of patient and factors affecting ability to learn. 2. Evaluation of Care - Identifies expected patient outcomes. Seeks guidance as needed in revision of plan of care. Participates in discussion with members of the interdisciplinary team in evaluation of patient care. Communicates relevant information to promote continuity of care. 3. Implementation - Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care. Performs bedside point of care testing as required for patient care plan. Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care. Organizes and prioritizes care according to patient/family needs. Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning. 4. Leadership - With assistance, develops goals to promote professional growth or minimize limitations. Achieves goals and objectives within identified time frame or renegotiates with supervisor. Is knowledgeable about activities which facilitate intra/interdepartmental collaboration. Participates in development and achievement of unit goals and performance improvement activities. Effectively uses communication systems. Participates in promoting cost-effective care. Gives feedback to co-workers. Is aware of public policy and regulatory guidelines affecting the health care environment. Promotes a safe, clean and secure hospital environment for all 5. Patient Assessment - Recognizes data from complex situations to determine priorities for care. Includes appropriate physical, psychosocial, education and safety needs. Synthesizes assessment data into meaningful whole prior to communication to others. Assesses and anticipates discharge needs of individual patients and families. Develops relationships with families that promote their ability to advocate for the patient and their own needs. 6. Planning - Collaborates with patient/family to prepare or update the plan of care. Makes use of available multidisciplinary resources in planning care. Begins to use full range of communication as a means to convey planning. Identifies and addresses cultural and ethnic issues in planning patient care. Demonstrates ability to prioritize tasks for patients with complex problems. 7. Research - Reads journals that contain studies or articles that may be applicable to practice. Brings ideas and questions to the staff at large for assessment of applicability. Other information: Education Requirements: ● Graduation from a school of professional nursing. ● Licensed to practice as a Registered Nurse in the state of North Carolina by the day of clinical care. ● Basic Life Support (BLS) for Healthcare Provider certification Professional Experience Requirements: ● No prior experience required. **Job Details** Legal Employer: Nash Hospitals Entity: Nash UNC Health Care Organization Unit: NGH Nursing Float Pool Work Type: Full Time Standard Hours Per Week: 36.00 Work Assignment Type: Onsite Work Schedule: Variable Location of Job: NASH HC Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

May float to various locations depending on business needs. About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Essential Duties/Responsibilities: Ability to perform any or all of the following tests: Urinalysis Rapid Strep Mono Flu RSV Accucheck Urine Pregnancy Lead T. Bilirubin DTM Perform finger sticks, heel sticks, and venipuncture to obtain specimens for testing Analyze patient specimens on hematology analyzer Prepare specimens and paperwork to be sent to LabCorp, NHRMC, OMH, or main lab Set up, read and record DTM culture results Collection and mailing of PKU and sickle cell filter paper test to the state laboratory Collection of throat swabs for quick strep testing Instruct patients on correct procedures for collecting clean catch urine specimens Prepare specimens for microscopic review Set up and read ESR's Sending appropriate letters to parents when children need to repeat PKU, sickle cell, and/or lead testing Keep lab supplies stocked Analyze samples for proficiency testing Oversee operation of lab in and communicate appropriately with site manager and lab manager Mark correct charges on front ticket Bring critical lab results to attention of providers Check temps in fridge, room, incubator, freezer, humidity and record in log book Correctly package and have ready to transport any bio-hazard materials used in lab Run controls of newly opened kits, i.e. strep, mono, urine, pregnancy, flu, RSV per package insert Clean lab counters daily and when spills occur and record on cleaning calendar Prepare control data to be sent for monthly evaluation and peer-group comparison Utilize Orchard LIS system for lab order entry, result entry, patient inquiry, editing results or orders Utilize EMR and Experior for appropriate lab needs All other duties as assigned by Lab Manager Travel to different locations as needed QUALIFICATIONS Required: High School Diploma or Equivalent 1-2 years phlebotomy experience Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state or federal law. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Continuously Sitting Frequently Walking Frequently Kneeling/Crouching Rarely Lifting Occasionally Lab Assistant Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety/Housekeeping Organizational Skills/Time Management Department Specific Specimen Collection Procedures Interview/Communication Skills Computer Skills Documentation Equipment maintenance

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Clinical Nursing Assistant is responsible for coordinating and delivering patient care utilizing the nursing process under the direction of a Registered Nurse in a hospital setting. Responsibilities: * Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies during emergency situations. * Observes, collects, and documents patient information obtained while providing care and promptly report significant changes in the patient's condition to a registered nurse or physician. * Assists patients and their families during admission to the clinical area, orientation to the hospital/clinic/home health experience, and discharge. * Provides care/ treatments to patients as outlined in plan of care including, but not limited to: * Monitoring of vital signs * Measurement of height and weight * Specimen collection * Skin preps/scrubs such as chlorohexidine (CHG) bathing * Catheter care * Capillary blood glucose checks * Simple wound care * Range-of-motion exercises * Drain care * Assist patients with routine activities of daily living (ADL) such as bathing, dressing, feeding and assisting with ambulation as outlined in plan of care * Maintains an effective clinical work environment including but not limited to cleaning the work area, changing linens, maintaining and monitoring supply levels, and transporting patients / specimens throughout hospital. * Ensures competency in all required skills and completes competency assessment annually per the documented competency checklist. Adheres to documented policies and processes as well as performing other related duties as assigned. Other information: Required * Must have nursing assistant certification, such as Nurse Aide I registration as administered by the North Carolina Board of Nursing (NCBON) * Current Basic Life Support (BLS) certification Job Details Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Pardee Adolescent Behavior Health Unit Admin Work Type: Part Time Standard Hours Per Week: 24.00 Work Assignment Type: Onsite Work Schedule: Night Job Location of Job: PARDEEHOSP Exempt From Overtime: Exempt: No