Wilmington Health jobs in Wilmington, NC - 57 jobs

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: The Appointment Scheduling Specialist is responsible for managing patient appointments, providing outstanding customer service, and ensuring efficient coordination of medical services. This role includes scheduling appointments, verifying insurance information, handling patient inquiries, and ensuring accurate entry of patient details. The Specialist plays a crucial role in maintaining smooth communication between patients, providers, and office staff. Essential Duties/Responsibilities: Phone Management Handle all incoming calls from patients to schedule appointments for medical care, and screening and diagnostic testing. Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism. Appointment Scheduling Schedule, reschedule, confirm, or cancel patient appointments as requested. Make new patient appointments, ensuring that all demographic and insurance information is entered accurately into the system. Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions. Utilize scheduling software to coordinate and organize patient appointments efficiently. Work closely with healthcare providers to accommodate urgent and specialized appointment requests. Patient Communication Provide appointment reminders, including office locations, required paperwork (mailed or available on the website), and any balance due on the account. Explain relevant health plan information and assist patients in understanding their coverage. Communicate promptly with patients regarding any schedule changes, cancellations, or adjustments. Data Entry and Insurance Verification Enter and update patient demographic information, including policyholder details and insurance information. Verify insurance coverage, including Tricare and Medicaid, ensuring accurate information is reflected in the system. Rescheduling and Provider Coordination Reschedule appointments when providers are out of the office and communicate changes to patients, collaborating with office staff when necessary. Communicate schedule changes or adjustments to relevant staff members promptly. Financial Responsibilities Collect copays for same-day virtual visits and ensure proper documentation is maintained. Other Duties: Other duties as assigned. HIPAA, Security, and Privacy Requirements: HIPAA Compliance Ensure all Protected Health Information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Maintain confidentiality of patient records, medical history, billing information, and other sensitive data. Access, use, and share PHI only as necessary for billing and claims processing purposes. Data Security Follow organizational security protocols to safeguard electronic and paper-based patient information. Ensure secure storage and transmission of PHI, including the use of encrypted systems or platforms approved by the organization. Adhere to password management policies, two-factor authentication, and other security measures to protect access to the Practice Management and billing systems. Privacy Protection Maintain a strict “need to know” basis for accessing patient information. Follow procedures to minimize unauthorized access to patient records, whether physically (in-office) or digitally (online systems). Promptly report any security breaches or unauthorized access incidents to the appropriate department or compliance officer. Documentation and Auditing Accurately document all actions involving patient information to ensure a clear audit trail, including billing, claims processing, and collections activities. Participate in regular audits and reviews of billing practices to verify compliance with HIPAA and security regulations. Training and Continuing Education Complete required HIPAA and security training as mandated by the organization. Stay updated on changes in healthcare privacy laws, HIPAA regulations, and organizational policies regarding patient data security. Incident Reporting Recognize and report any potential privacy or security violations, including unauthorized access to PHI, data breaches, or suspicious activities, following the organization's incident reporting procedures. Qualifications: Education: High school diploma or equivalent. Required: Previous experience in a medical office or similar role, particularly in appointment scheduling and patient interaction. Strong communication skills, with a focus on empathy and active listening. Proficient computer skills, including experience with scheduling software and electronic health record (EHR) systems. Ability to multitask and prioritize in a fast-paced environment. Attentional to detail and accuracy in data entry. Excellent communication and interpersonal skills. Ability to manage high volumes of calls and multitask in a fast-paced environment. Friendly and professional demeanor. Ability to handle patient inquiries with empathy and resolve issues in a timely manner. Adaptable to changes in scheduling and able to work under pressure. Preferred: Familiarity with insurance plans such as Tricare and Medicaid. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Occasionally Sitting Continuously Walking Rarely Kneeling/Crouching Lifting General Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety and Housekeeping Organizational Skills/Time Management Quality Management

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. + The selected candidate will join an outpatient pediatric endocrinology team that includes a pediatric endocrinologist and two nurse practitioners to provide care for patients with the following conditions: + Type I and Type II Diabetes + Thyroid Disorders + Obesity + Polycystic Ovarian Syndrome + Turner Syndrome + Congenital Adrenal Hyperplasia + **Work Schedule** : 4.5 clinic days and 0.5 administrative day per week + **Work Location** : The selected candidate will provide pediatric endocrinology care at Novant Health Nunnelee Pediatric Multispecialty Care in Wilmington, NC, as well as outreach clinics in surrounding counties to improve patient access to care. Summary: A Nurse Practitioner functions as part of the interdisciplinary healthcare team in accordance with privileges approved by the credentialing committee to provide high quality, cost effective care to patients within the APPs scope of practice in collaboration with a supervising physician. The APP reflects the mission, vision, and values of the organization, and complies with all relevant policies, procedures, guidelines and other regulatory and accreditation standards. Responsibilities: 1. Clinical- Obtains relevant health and medical history, performs thorough physical assessment, reviews and interprets pertinent diagnostic tests/results. Develops appropriate differential diagnoses. Develops and implements treatment plans including prescribing/ordering of appropriate evidence-based pharmacological agents consistent with departmental guidelines and privileging, and schedules appropriate follow-up management. Actively incorporates evidence-based hospital initiatives to improve patient care. Conducts preventive health screening based on age, history and patient needs. Maintains clear comprehensive yet concise records of all aspects of patient care. Maintains essential knowledge of general disease and pathologic processes. Maintains extensive knowledge of their specialty literature including awareness of developing areas. Consistently derives correct diagnoses through synthesis of clinical data and proper selection and interpretation of diagnostic studies. Develops comprehensive differential diagnoses for patients. Revises the plan of care to meet the changing needs of the patient. Prioritizes work and assists staff to provide prompt and efficient client flow. Consistently maintains high productivity according to identified standards. Leads/participates in projects to improve productivity. Appropriately performs medical procedures consistent with departmental guidelines, privileging, and clinical roles/responsibilities. 2. Education- Appropriately and professionally educates clients and/or families regarding medical condition, treatment, and follow-up. Collaborates with clinicians, staff, and students to promote continuity and patient/family centered care. Develops educational materials based on learning needs of clinicians, staff, and students. Provide education/instruction to physicians, housestaff, nursing, ancillaries and/or students. Actively recognizes and participates in identification and achievement of self-learning needs. Attends education programs based on identified learning needs. 3. Leadership- Provides instruction to physicians, housestaff, nursing, ancillaries and/or students including but not limited to precepting, shadowing, lectures, training classes, CE, rounds, morning report, and or staff meetings. Participates in community/network outreach programs. Develops/leads community/network outreach programs. Demonstrates both an understanding of the contexts and system in which healthcare is provided and the ability to apply this knowledge to improve and optimize health care delivery. Leads/participates in systems improvements. 4. Professional- Interacts with patients and families in a respectful, courteous and timely fashion using appropriate communication for the patient and situation. Interacts collaboratively with coworkers, other team members and staff in a respectful, courteous, and timely fashion appropriate to patient care needs and situations. Responds quickly to meet customer needs and resolve problems. Accepts responsibility for outcomes of one?s work. Shares responsibility for overall workload with team members. 5. Quality/Research- Engages in daily continuous quality improvement by identifying and implementing processes for improvement. Consults with management in assessment, problem-solving, decision-making, and evaluating clinical/system issues and models of care. Leads interdisciplinary teams to provide integrated delivery of patient care services. Initiates and revises protocol(s) or guideline(s) to reflect evidence-based changes in care management Works to influence policy-making bodies to improve patient care. Develops new clinical programs or services within the department/unit/clinic to improve patient care. **Other Information** Other information: **Education Requirements:** ● Completion of an accredited graduate-level Advanced Practice Provider (APRN or PA) program. **Licensure/Certification Requirements:** ● Licensed as an Advanced Practice Provider (i.e., Nurse Practitioner, Physician Assistant, Clinical Pharmacist Practitioner, Certified Nurse Midwife, Certified Registered Nurse Anesthetist) in the state of North Carolina. ● Board certification if required by the Department. DEA. **Professional Experience Requirements:** ● No prior experience required. **Knowledge/Skills/and Abilities Requirements:** ● Demonstrated clinical competency. ● Effective leadership skills. Strong interpersonal skills. ● Ability to work independently and collaboratively. ● Demonstrated written and verbal communication and strong analytical skills. ● Effective interaction to ensure the successful care of patients in the clinical setting. ● Documentation in the medical record to substantiate accurate billing. **Job Details** Legal Employer: STATE Entity: UNC Faculty Physicians Organization Unit: SOM Novant CAC Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC: Wilmington Exempt From Overtime: Exempt: Yes This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: Wilmington Health is looking for a Business Analyst to support ACO operations. This position requires an in-depth understanding of healthcare data including provider, clinical and member data. In this role, the Analyst is charged with developing high level analyses, recommending strategic actions to be taken based on data and presenting opportunities to support internal and external initiatives in support of strategic efforts. Essential Duties/Responsibilities: Incorporate large amounts of healthcare data to discover patterns, trends, and relationships to produce actionable insights which can inform strategy and identify cost reduction, quality improvement, and risk capture. Create and maintain documentation of operational practices used in the development of analysis and reports. Present thoughtful analytical summaries to internal and external stakeholders, using strong written and verbal communication. Actively participate in developing strategies and targets for scaling business and targeting initiatives that improve quality, improve patient satisfaction and control healthcare costs. Work with clinical and operational leaders to identify, analyze, research, select, modify, or update population health solutions. Assists with or facilitates meetings, conference calls, web meetings, presentations, and other communication methods. Conducts or facilitates drill down and other ad hoc analyses of population healthcare data. Writes reports for use by other team members and leaders to support population health management. Proficient in use of Excel and SQL and SAS Other Duties: Appears for work on time and attends meetings as required Maintains strict confidentiality Communicates courteously and appropriately with patients, physicians, and coworkers Other duties specified by manager KNOWLEDGE, SKILLS, AND ABILITIES: Strong organizational skills Ability to manage time-sensitive projects Effective communication skills Ability to work independently and take initiative in addressing concerns and issues Proficient with computer-based applications such as MS Office, Adobe, registries/medical databases, claims data, population health benchmarking and electronic health records QUALIFICATIONS Required Bachelor's Degree or equivalent experience 1-2 years of population health experience Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information, or any other class protected under state or federal law. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Occasionally Sitting Continuously Walking Occasionally Kneeling/Crouching Rarely Lifting Rarely

Job Description ???? Outpatient Dermatology | Wilmington, NC | Beachside Living Meets Private Practice Practice Type: Outpatient Only Setting: Multi-Specialty Private Practice Schedule: Monday-Friday | No Nights | No Weekends | No Call About Us: Wilmington Health is a physician-owned and led multi-specialty group on the beautiful coast of North Carolina. With over 300 providers across 23 departments, we're committed to patient-centered, value-based care. Our dermatology team includes experienced physicians and advanced practitioners with a strong referral base and collegial environment. We're excited to welcome a board-certified or board-eligible medical dermatologist to our outpatient practice. You'll enjoy autonomy in shaping your schedule and practice focus, with the full support of a collaborative, high-performing team. Why Join Us? ✅ Competitive compensation + productivity bonus ✅ Sign-on bonus + relocation assistance ✅ Partnership track available ✅ EMR-optimized workflow and full administrative support ✅ Coastal lifestyle with vibrant culture, great schools, and no state income tax on retirement income About the Role: Outpatient only-no hospital or inpatient responsibilities Focus on general medical dermatology with optional cosmetics Well-established referral pipeline across 60+ in-house specialties Supportive infrastructure including marketing, billing, and clinical assistants Live, Work, and Thrive on the Coast Enjoy a fulfilling career with time to soak in the sunshine, explore the water, and make memories with family. At Wilmington Health, you don't have to choose between your profession and your peace. Learn More: ???? ************************ ???? Instagram: @wilmingtonhealth ???? Contact: *******************************

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: Responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Essential Duties/Responsibilities: Receives, sorts, and distributes requests received in the department in an accurate and timely manner in accordance with department work assignments. Accurately identifies requests that are urgent in nature and prioritizes appropriately. Validates requests and authorizations for release of medical information according to established procedures and in accordance with Federal and State regulations and guidelines. Works within scope of position. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request. Logs disclosure of information in the patient's Health Record according to department guidelines. Generates invoice and collects payment for billable releases according to department guidelines and Federal limitations. Answers and responds appropriately to phone calls received in the department. Works successfully with other departments to develop and maintain efficient release of information processes and protocols. Maintains knowledge of and adheres to Federal, State and company retention and destruction of records guidelines. Successfully participates in archiving paper and electronic health records. Receive and follow work schedule/instructions from supervisor and as outlined in established policies and procedures. Escalates issues to direct supervisor that delay timely release of records. Maintains patient confidentiality by keeping patient record information confidential. Serves and protects the clinic community by adhering to professional standards, clinic policies and procedures, and federal, state, and local requirements. Enhances department and clinic reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ability to work independently and as a team player. Communicates with coworkers and with clinical staff in a professional manner. Other Duties: As assigned QUALIFICATIONS Required: Knowledge of HIPAA/HIM standards Knowledge of medical terminology Time Management Organization Attention to Detail Quality Focus Professionalism Productivity Thoroughness Preferred: Knowledge of NextGen system (EMR) RHIT certification Experience with electronic medical records (EMR) ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Occasionally Sitting Continuously Walking Occasionally Kneeling/Crouching Rarely Lifting Rarely Specialist Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety/Housekeeping Organizational Skills/Time Management Specific Knowledge of HIPAA regulations pursuant to releasing information and the authorizations required to do so Understanding of protecting patient's privacy and the negative impact of inappropriate release of information.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Job Details: ●No night coverage, will require weekend and holiday coverage. ●Shift time varies from 10-12 hours depending on service. ●Required procedures: circumcisions. ●Optional procedures: IV placement, arterial stick, lumbar punctures. If not adept at procedures will teach with on-boarding Summary: Join our inpatient team in Wilmington, NC to care for newborns and pediatric patients. This job will require covering both the inpatient pediatric floor and our well newborn nursery during. Our ideal applicant would have an interest in newborn nursery to provide needed continuity of care to this population while also providing cross-coverage to our acute inpatient pediatric population. We have a high volume well newborn nursery that also provides care to a more acute newborn population managing hyperbilirubinemia, phototherapy, antibiotics, hypoglycemia, and neonatal withdrawal. Our pediatric inpatient floor admits a vast array of diagnoses including patients co-managed with many other pediatric subspecialties. A Nurse Practitioner or Physician Assistant functions as part of the interdisciplinary healthcare team in accordance with privileges approved by the credentialing committee to provide high-quality, cost-effective care to patients within the APPs scope of practice in collaboration with a supervising physician. The APP reflects the mission, vision, and values of the organization, and complies with all relevant policies, procedures, guidelines and other regulatory and accreditation standards. Responsibilities: 1. Clinical- Obtains relevant health and medical history, performs thorough physical assessment, reviews and interprets pertinent diagnostic tests/results. Develops appropriate differential diagnoses. Develops and implements treatment plans including prescribing/ordering of appropriate evidence-based pharmacological agents consistent with departmental guidelines and privileging, and schedules appropriate follow-up management. Actively incorporates evidence-based hospital initiatives to improve patient care. Conducts preventive health screening based on age, history and patient needs. Maintains clear comprehensive yet concise records of all aspects of patient care. Maintains essential knowledge of general disease and pathologic processes. Maintains extensive knowledge of their specialty literature including awareness of developing areas. Consistently derives correct diagnoses through synthesis of clinical data and proper selection and interpretation of diagnostic studies. Develops comprehensive differential diagnoses for patients. Revises the plan of care to meet the changing needs of the patient. Prioritizes work and assists staff to provide prompt and efficient client flow. Consistently maintains high productivity according to identified standards. Leads/participates in projects to improve productivity. Appropriately performs medical procedures consistent with departmental guidelines, privileging, and clinical roles/responsibilities (including but not limited to circumcisions). 2. Education- Appropriately and professionally educates clients and/or families regarding medical condition, treatment, and follow-up. Collaborates with clinicians, staff, and students to promote continuity and patient/family centered care. Develops educational materials based on learning needs of clinicians, staff, and students. Provide education/instruction to physicians, housestaff, nursing, ancillaries and/or students. Actively recognizes and participates in identification and achievement of self-learning needs. Attends education programs based on identified learning needs. 3. Leadership- Provides instruction to physicians, housestaff, nursing, ancillaries and/or students including but not limited to precepting, shadowing, lectures, training classes, CE, rounds, morning report, and or staff meetings. Participates in community/network outreach programs. Develops/leads community/network outreach programs. Demonstrates both an understanding of the contexts and system in which healthcare is provided and the ability to apply this knowledge to improve and optimize health care delivery. Leads/participates in systems improvements. 4. Professional- Interacts with patients and families in a respectful, courteous and timely fashion using appropriate communication for the patient and situation. Interacts collaboratively with coworkers, other team members and staff in a respectful, courteous, and timely fashion appropriate to patient care needs and situations. Responds quickly to meet customer needs and resolve problems. Accepts responsibility for outcomes of one's work. Shares responsibility for overall workload with team members. 5. Quality/Research- Engages in daily continuous quality improvement by identifying and implementing processes for improvement. Consults with management in assessment, problem-solving, decision-making, and evaluating clinical/system issues and models of care. Leads interdisciplinary teams to provide integrated delivery of patient care services. Initiates and revises protocol(s) or guideline(s) to reflect evidence-based changes in care management Works to influence policy-making bodies to improve patient care. Develops new clinical programs or services within the department/unit/clinic to improve patient care. **Other Information** Other Information: Education Requirements: ● Completion of an accredited graduate-level Advanced Practice Provider (APRN or PA) program. Licensure/Certification Requirements: ● Licensed as an Advanced Practice Provider (i.e., Nurse Practitioner, Physician Assistant, Clinical Pharmacist Practitioner, Certified Nurse Midwife, Certified Registered Nurse Anesthetist) in the state of North Carolina. ● Board certification if required by the Department. DEA. ● PALS certificate. Professional Experience Requirements: ● No prior experience required. ● Experience with pediatric patients preferred ● Experience with inpatient care preferred ●Excellent communication skills with children, families and interdisciplinary teams Knowledge/Skills/and Abilities Requirements: ● Demonstrated clinical competency. ● Effective leadership skills. Strong interpersonal skills. ● Ability to work independently and collaboratively. ● Demonstrated written and verbal communication and strong analytical skills. ● Effective interaction to ensure the successful care of patients in the clinical setting. ● Documentation in the medical record to substantiate accurate billing. **Job Details** Legal Employer: STATE Entity: UNC Faculty Physicians Organization Unit: UNCFP Peds Wilmington PR Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Variable Location of Job: US:NC: Wilmington Exempt From Overtime: Exempt: Yes This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: Provides care for and treats patients in medical office, as directed by Physician, Advanced Clinical Provider, Registered Nurse or supervising department manager in addition to providing front office support in clinical areas as needed Essential Duties/Responsibilities: Prepares patient for and assists with examinations Administers injections and medications, dresses wounds and incisions, provides accurate and consistent information to the patient using an established protocol, interprets Physician's instructions to patients, assists with emergencies and minor procedures, and performs related tasks as directed Collects patient data and maintains records of vital statistics and physiological/biological information in Electronic Medical Records (EMR) system Cleans and sterilizes instruments and equipment, and maintains stock of supplies and medications Conducts specified laboratory tests Acts as receptionist, performs secretarial duties, may communicate with insurance companies, and calling in/faxing prescriptions Communicates with managed care for prior authorizations. Schedules procedures on campus and off site Responsible to respond to/triage patient phone calls and messages Educates patients and instructs on any medications, treatment plans, etc. Other Duties: All other duties as assigned by Department Manager QUALIFICATIONS Required: Active CMA or RMA Certification from accredited association. Successfully completed and passed an accredited Associates Degree program in Medical Assisting or an accredited CMA program. BLS/CPR Certification. Preferred: One year clinical experience ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Continuously Sitting Frequently Walking Continuously Kneeling/Crouching Rarely Lifting Rarely Certified Medical Assistant (CMA) Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety/Housekeeping Organizational Skills/Time Management Meds/IVs Specimen Collection Assessment Skills Phone Skills/Triage Equipment Use/Maintenance Procedures Computer Knowledge Documentation

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: Ensure Facility Services are provided for safe, efficient, and functional operations of all WH sites. Essential Duties/Responsibilities: Perform maintenance to company facilities, i.e., Plumbing, Electrical, Carpentry, Painting, etc. Report to Facility Services Tech III or Department Supervisor on maintenance issues Perform Preventative Maintenance on facilities as assigned Complete work orders or any other tasks as assigned Maintain assigned vehicle, tools, and equipment Respond to all “On Call” notifications and emergencies when assigned Relocate furniture and equipment as required Maintain effective communication and interact appropriately, effectively, and professionally with all members of our health care team, patients, and vendors Perform any other tasks necessary for the safety and welfare of our patients, staff, and visitors Assist in courier duties, housekeeping duties, or other duties when needed Other Duties: QUALIFICATIONS Required: Valid North Carolina driver's license Preferred: ADA Physical Demands: Rarely (Less than .5 hrs./day) Occasionally (0.6 - 2.5 hrs./day) Frequently (2.6 - 5.5 hrs./day) Continuously (5.6 - 8.0 hrs./day) Physical Demand Required? Frequency Standing Frequently Sitting Occasionally Walking Frequently Kneeling/Crouching Occasionally Lifting Occasionally Facility Services Assistant II Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety/Housekeeping Organizational Skills/Time Management Department Specific: To perform the job successfully, an individual should demonstrate the following competencies: Good driving record Good communication skills Follow procedures for emergency shut down of mechanical systems Safely use extension ladder and step ladder Operation of Power Tools Lift 50 pounds waist high Lift 20 pounds over head

Job Description Wilmington Health | Wilmington, North Carolina Build a meaningful audiology career in a collaborative, physician-led private practice-while living at the coast. Wilmington Health is seeking a full-time Audiologist to join our growing, well-established ENT and Audiology team in beautiful coastal North Carolina. This is an excellent opportunity for an Audiologist who values autonomy, collaboration, and long-term career growth in a supportive private practice environment. About Wilmington Health Physician-owned, multi-specialty private practice 300+ providers across 20+ specialties and 30+ locations Strong internal referral base with a large, established ENT practice Collaborative, team-based culture focused on quality and continuity of care Professionally managed organization with long-term stability Position Highlights Full-time Audiologist role with an established patient base Modern clinic environment with access to diagnostic tools and support staff Close collaboration with experienced ENT physicians Opportunity to focus on comprehensive audiologic evaluations, hearing aid services, and patient education Schedule designed to support work-life balance Ideal Candidate Doctorate or Master's degree in Audiology Licensed (or license-eligible) in North Carolina Strong clinical and interpersonal skills Enjoys working in a collaborative, patient-centered environment New graduates and experienced Audiologists encouraged to apply Compensation & Benefits Competitive salary and benefits package CME allowance and professional development support Paid time off and holidays Retirement plan options Relocation assistance may be available Why Wilmington, NC? Coastal lifestyle with easy access to beaches, boating, and outdoor recreation Family-friendly community with excellent schools Vibrant downtown, growing food scene, and strong sense of community Live where others vacation

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: The Population Data Analyst supports organization-wide quality and performance improvement activities. The Population Data Analyst will trend and analyze key performance metrics to allow for more informed decision making toward improved clinical care processes, and clinical, service and financial outcomes. This position is responsible for operationalizing population level patient outreach and developing a comprehensive understanding of value-based quality incentive payment programs that fiscally impact Wilmington Health. Essential Duties/Responsibilities: Manage value-based reporting requirements for various payer programs, including the development, maintenance, quality assurance, and timely submission of clinical data Research and assemble information and trends in clinical outcomes, population statistics, and performance metrics for use in strategic planning and performance evaluation Correctly interpret and effectively communicate information to leadership to assist in decision making Maintain knowledge of HEDIS, ACO, and other quality and pay for performance metrics, and develop measurement systems to assess effectiveness of improvement strategies Develop, implement and maintain population level outreach initiatives to close gaps in patient care and/or improve the care of identified disease populations Apply knowledge of socioeconomic factors impacting the coordination and delivery of care to raise awareness of potential risk factors and promote better health outcomes Oversee outreach team members performing chart review and data submission to improve performance in clinical metrics Other Duties: Maintains a professional appearance. Maintains strict confidentiality Appears for work on time and attends meetings as required. Follows directions from a supervisor and accepts constructive criticism. Communicates courteously and appropriately with patients, physicians, and coworkers. Understands and follows posted work rules and procedures. Qualifications Required: Bachelor's Degree in related field or combination of education and clinical/administrative experience Knowledge of EMR, practice management software; strong skills in Microsoft Office, specifically Microsoft Excel Must have strong organization skills, problem solving skills, time management skills, attention to detail, customer service techniques, knowledge of current medical laws rules and policies. Knowledge of organizational policies, procedures and protocols. Knowledge of HEDIS measure guidelines. Ability to demonstrate compassion and listen carefully to patient needs. Ability to communicate clearly and accurately and work well with physicians and others on your team. Knowledge of medical terminology and procedures Preferred: Experience in a medical office/clinic setting Bachelor's Degree in public health, clinical research, or analytics Knowledge of Microsoft Access and Microsoft SQL Server Experience scheduling patient appointments in medical office Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state or federal law.

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: The Central Business Office (CBO) Supervisor is responsible for the day-to-day oversight of CBO staff, performing essential personnel duties and working closely with the CBO Director and CBO support staff to develop, implement, and enforce efficient protocols to meet or exceed established performance measures. Essential Duties/Responsibilities: Provides general oversight and support to staff. Reviews and approves time off requests based on established department protocols. Reviews and approves time cards for hourly staff based on established department and Wilmington Health protocols. Handles or assists with patient complaints and problems concerning billing. Acts as a resource to Wilmington Health Divisions to assist with resolving Provider revenue concerns. Monitors and measures departmental outcomes in comparison to Team and Pillar Goals, and identifies barriers, implementing solutions when desired outcomes are not achieved. Holds direct reports accountable for meeting or exceeding quality standards and goals, continues improvement towards superiority in revenue cycle performance as well as achieving excellent patient satisfaction. Meets regularly with staff, maintaining consistent communication regarding performance, to ensure proactive and timely issue resolution. Works collaboratively with and supports efforts of staff. Levies disciplinary actions as appropriate, working closely with Director and Human Resources, and following established Wilmington Health policies and procedures. Monitors and reports team performance to Director on a consistent basis. Reports the status of performance improvement initiatives, efforts and impacts to Director, including any barriers to success and resolution efforts underway, requesting Director assistance as appropriate. Produces and delivers staff performance evaluations and reviews with Director. Develops policies and action plans for department that ensure talent development (recruitment, retention, staff learning and development, satisfaction, and well-being). Ensures that appropriate protocols are in place to provide safe, efficient, and customer-oriented service to all internal and external customers. Responsible for timely follow-up, accessibility, and appropriate responsiveness to internal and external customers. Maintains effective relationships with all Wilmington Health departments. Understands the billing needs of each Division and applies knowledge to ensure Team goals are in line to meet or exceed the Division needs. Provides proactive, routine feedback and solutions, if needed, regarding Provider performance, trends, concerns, etc. to Director. Accountable for fostering an environment that encourages innovation, continuous improvement, and growth. Monitors industry standards for work routines, measures of role-specific effectiveness and target outcomes for all functions including benchmark comparison where appropriate. Creates, implements, maintains and enforces written protocols. Implements quality control measures across all functions. Supports a culture of continuous process improvement through short and long-term process improvement initiatives. Analyzes all assigned area of operations for potential process improvement opportunities and creates recommendations for process, system, procedure and operational changes to improve the revenue cycle through the elimination of waste and rework with the goal being to increase value for the patient and Wilmington Health. Manages process improvement efforts and/or acts as a resource for those efforts, using accepted methodologies and tools to achieve desired, sustainable project goals and business outcomes. Accountable for establishing consistency across the department as changes in processes, tools, and overall protocols are developed, ensuring a focus on continued departmental integration and overall organization benefit. Manages the creation of tools, work drivers, and automation of revenue cycle functions to increase efficiency and standardization of processes, with an emphasis on timeliness, automation, and accuracy of collections. Successfully implements and monitors the effectiveness of these tools against targeted goals for increasing accuracy, communication, and cash flow as well as the patient experience. Maintains confidentiality and protects sensitive data at all times. Meets highest compliance standards for all Federal and State regulations, including but not limited to, HIPAA, HITECH, Privacy, False Claims Act, etc. Adheres to and models core values as well as organizational and department-specific policies and procedures. Maintains a working knowledge of Federal, State, and Local billing requirements through regular attendance at educational seminars as well as self-directed reading of industry literature. Assists with new upgrades of and changes to, and testing on, practice management and related systems. Work closely with Director and other support staff to successfully onboard new employees to the CBO, new Providers into WH and, where applicable, new clients into organization. Other Duties: Other duties as assigned. Qualifications: High school or equivalent Required : 3-5 years healthcare billing experience1-2 years supervisory experience Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information, or any other class protected under state or federal law. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Rarely Sitting Frequently Walking Occasionally Kneeling/Crouching Lifting Competencies General To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Maintains courtesy and diplomacy with all internal and external customers. Makes self available to respond to customer needs. Prevents unnecessary delays for customers. When necessary, communicates appropriate information to the customer effectively and accurately. Listens effectively. Seeks closure in resolving customer concerns. Professionalism/Integrity/Responsibility - Takes responsibility and holds oneself accountable. Displays appropriate work attire, nonverbal messages and office etiquette for the position. Demonstrates flexibility and commitment to professional growth. Has a positive attitude toward his/her work. Promotes respect, honesty, integrity, and fairness to all. Maintains confidentiality regarding patient, business, and employment information. Adheres to organization policies and procedures regarding the Health Insurance Portability and Accountability Act (HIPAA). Teamwork/Process Focus - Understands that all parts of the organization must work together. Integrates own activities with the larger group to support the clinic's objective of providing seamless service to our patients throughout the organization. Voluntarily gives and receives help. Values contributions made by others. Is able to function in a joint cooperative manner while supporting the clinic's and departmental plans, programs, policies, procedures, and other team members. Dependability/Punctuality - Demonstrates thoroughness in following through on assignments and instructions in a reliable, trustworthy and timely manner. Meets commitments. Adheres to the attendance policy and work schedules. Follows call-in and approval procedure for time off. Interpersonal Relationships/Communication - Displays the ability to express ideas clearly, concisely and effectively, both orally and in writing, up, down, and across the organization. Listens well, shares work related information, tolerant of others' work styles. Ability to work with others in a courteous and effective manner. Exercises authority or the response to criticism in a tactful manner, Interacts and co-operates with others to ensure the clinic's objectives and goals are met. Resolves conflicts effectively. Promotes departmental teamwork and interdepartmental teamwork. Interacts effectively with supervisor. Judgment/Decision Making/Problem Solving - Shows ability to clearly isolate and define problem areas. Considers alternatives and consequences before making decisions. Participates constructively in group problem solving. Presents problems, but suggests timely and practical solutions by using independent thought, originality, and reason. Prioritizes work appropriately. Quality/Quantity - Consistently high standard of work while maintaining daily workflow. Work produced by the employee is thorough, accurate, and neat. Displays the ability to work under pressure and learns from previous mistakes. Initiative - Demonstrates willingness to make significant contributions with little direction, to be involved in new initiatives and to attempt non-routine jobs and tasks. Displays energy, enthusiasm, ingenuity and versatility. Offers suggestions to solve problems or improve operations. Exercises independent actions within limits of authority. Safety and Housekeeping - Observes safety and health regulations; adheres to OSHA guidelines. Adheres to the organization's Exposure Control Plan and guidelines regarding risk of exposure to bloodborne pathogens. Ensures that a safe work environment is maintained and that work areas are free from hazards. Recognizes and reports any unsafe work practices and/or hazardous conditions to supervisor. Is aware of location of material data sheets and refers to them when necessary. Follows proper procedures on accident reporting. Promotes a professional work environment by maintaining a neat orderly work area free of food and inappropriate visual or written messages. Organizational Skills/Time Management - Uses time efficiently in planning, anticipating, and responding. Strives to do things more efficiently. Completes tasks in a timely manner. Keeps supervisor informed of changes in workload. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Department Specific Revenue Cycle Management - maximizes cash flow while maintaining and improving internal and external customer relations; provides root cause analysis for identified barriers; creates written processes resulting in improved workflow; constructively contributes to a cross-functional revenue cycle team. Gap Analysis-Gap Closure-Sustainability - identifies gaps between ideal state and current state; initiates and constructively participates in efforts to effectively close the gap; continues to hold Team accountable for sustained and continued improvement

🦴 Total Joint Orthopedic Surgeon | Wilmington, NC | Coastal Living with Private Practice Autonomy Practice Type: Outpatient & Inpatient Setting: Multi-Specialty Private Practice + ASC + Hospital Schedule: Full-Time | Shared Call | Block Time Available About Us: Wilmington Health is a physician-owned and led multi-specialty group located on the coast of Southeastern North Carolina. With over 300 providers across 23 departments, we deliver high-quality, team-based care in a thriving, patient-centered environment. We're expanding our comprehensive orthopedic team-now five physicians strong-and looking to add a fellowship-trained total joint orthopedic surgeon. This is a unique opportunity to step into an established referral pipeline, practice alongside highly regarded orthopedic and anesthesia colleagues, and shape the future of joint care at our growing ambulatory surgery center and affiliated hospital. Why Join Us? ✅ Competitive base salary + productivity bonus ✅ Partnership track available ✅ Sign-on bonus + relocation allowance ✅ High-volume surgical opportunity with autonomy over case mix ✅ Strong internal referral network and access to 60+ in-house specialties ✅ State-of-the-art ASC with 4 ORs + 3-room endoscopy suite About the Role: Established and growing total joint practice with surgical block time available ASC and inpatient cases performed at Wilmington Health ASC and Novant Health NHRMC (800+ bed regional hospital) Outpatient clinic supported by experienced PA/NP Service region spans 7 counties with excellent primary care and subspecialty support No trauma call | Subspecialties include GI, Oncology, Vascular, Urology, Dermatology General surgery residents and community exposure enhance professional engagement Where Coastal Lifestyle Meets Career Growth Live minutes from Wrightsville Beach, enjoy a quick commute, and build a practice that aligns with your long-term goals. Whether you're into boating, fishing, or simply soaking up the sun, Wilmington offers a high quality of life and a strong sense of community. Learn More: 🌐 ************************ 📸 Instagram: @wilmingtonhealthdocs 📧 Contact: *******************************

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: Provides care for and treats patients in medical office, as directed by Physician, Advanced Clinical Provider, Registered Nurse or supervising department manager, by performing the following duties Essential Duties/Responsibilities: Maintains patient confidentiality Work within Paramedic scope of practice Performs telephone triage as needed Function as part of an interdisciplinary team Taking complete, accurate messages from patients and relaying them to appropriate physician Use critical thinking skills in assessing patient needs and planning appropriate follow-up/intervention Documents assessment and interventions thoroughly and concisely Uses computer system efficiently and accurately Provides patient education Performs specialty procedures as trained, as well as assisting M.D. with patients in office to include but is not limited to: IV insertion and hydration therapy Administer oral and IV push medications Administer Breathing treatments Cardiac Monitoring Wound care Assist with Cardiac interventions Orthopedic care to include assessment and splinting Take thorough and accurate intake on patients Specimen Collection and processing Run lab equipment for specimens and quality control Use EMR to document assessment and treatments Always ensure patient safety and wellbeing Work within department protocols work within scope of practice always Other Duties: As assigned by RN, Clinical Coordinator or Medical Provider QUALIFICATIONS Required: Current EMT-P Certification in good standing with NCOEMS Preferred: Associates degree 5+ years' experience in the field as paramedic ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Continuously Sitting Frequently Walking Continuously Kneeling/Crouching Rarely Lifting Rarely

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: Performs technical procedures using ultrasound waves that require independent judgment based on knowledge of human anatomy, physiology and the normal and abnormal variation. Essential Duties/Responsibilities: Verifies patients identification and physician's orders. Prepares patients for exams and explains procedures while performing studies. Obtains pertinent diagnostic examinations for physicians in relation to the ultrasound. Correlates the clinical history with the test to be performed. Consults with referring physicians regarding patient's previous history and decision of appropriate ultrasonic procedures required. Perform the ultrasound ensuring the transducer is capturing images of every angle/section that must be assessed. Responsible for the care and safety of patients undergoing treatment and use of equipment to minimize hazards of electric shock, burns and extraneous radiation to patients Maintain patient records and add medical notes related to the ultrasound procedure. Send images to PAC's system. Maintain ultrasound equipment and sterilize the room in which the procedure takes place. Maintain patient care areas with appropriate supplies Attend staff meetings or other company sponsored or mandated meetings as required Other Duties: Perform additional duties as assigned by manager. Qualifications: Required: American Registry of Diagnostic Medical Sonographers (ARDMS) Certified. CPR Certified. Thorough understanding of their ultrasound equipment, including knobology and camera settings. Must have basic computer skills including Microsoft applications. Must have excellent verbal and written communication skills. Preferred: One year experience as a Radiologic Technologist or in a hospital/imaging center. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Frequently Sitting Continuously Walking Occasionally Kneeling/Crouching Rarely Lifting Rarely Ultrasound Technician Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety/Housekeeping Organizational Skills/Time Management

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi- specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: To provide front office support in clinical areas. Essential Duties/Responsibilities: As applicable for your department: Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner Maintains effective communication and interacts appropriately and professionally with all members of health care team Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities) Answers incoming calls and takes necessary action Maintains provider schedules as directed by manager Maintains physician on-call schedule for department Keeps logs as required by Manager Attends department and other meetings as required by Manager (including training and re- education) Maintains inventory of office supplies and orders as needed Opens and sorts mail Directs patients to contact Central Business Office for additional billing inquiries Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment Other Duties: As assigned by Manager QUALIFICATIONS Required: High School Diploma or GED Equivalent Preferred: Experience in Medical Office Administration BLS/CPR Certified ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Position Dependent (prn) Physical Demand Required? Frequency Standing Position Dependent Sitting Continuously Walking Position Dependent Kneeling/Crouching Rarely Lifting Rarely Patient Representative Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Lean Process Improvement Game Changer/Initiative Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Safety/Housekeeping Organizational Skills/Time Management Department Specific Follows reception process for all check in duties. Follows appointment preparation process for all scheduled appointments including eligibility verification, referral/authorization/managed care processes. Follows process for all demographic data entry. Follows appointment process for scheduling to include system reports (cancel/reschedule), Live Chat, and appointment request mailbox. Follow check out processes for appointments, referrals, tasking, communications, managed care and failsafe. Follows insurance process for all insurance data. Follows cashier process for collections, retail sales, and batching. Follows patient financial counselor process for billing inquiries and concerns. Follows all processes for reconciliation of internal communications. Follows HIPAA guidelines.

May float to various locations depending on business needs. About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Essential Duties/Responsibilities: Ability to perform any or all of the following tests: Urinalysis Rapid Strep Mono Flu RSV Accucheck Urine Pregnancy Lead T. Bilirubin DTM Perform finger sticks, heel sticks, and venipuncture to obtain specimens for testing Analyze patient specimens on hematology analyzer Prepare specimens and paperwork to be sent to LabCorp, NHRMC, OMH, or main lab Set up, read and record DTM culture results Collection and mailing of PKU and sickle cell filter paper test to the state laboratory Collection of throat swabs for quick strep testing Instruct patients on correct procedures for collecting clean catch urine specimens Prepare specimens for microscopic review Set up and read ESR's Sending appropriate letters to parents when children need to repeat PKU, sickle cell, and/or lead testing Keep lab supplies stocked Analyze samples for proficiency testing Oversee operation of lab in and communicate appropriately with site manager and lab manager Mark correct charges on front ticket Bring critical lab results to attention of providers Check temps in fridge, room, incubator, freezer, humidity and record in log book Correctly package and have ready to transport any bio-hazard materials used in lab Run controls of newly opened kits, i.e. strep, mono, urine, pregnancy, flu, RSV per package insert Clean lab counters daily and when spills occur and record on cleaning calendar Prepare control data to be sent for monthly evaluation and peer-group comparison Utilize Orchard LIS system for lab order entry, result entry, patient inquiry, editing results or orders Utilize EMR and Experior for appropriate lab needs All other duties as assigned by Lab Manager Travel to different locations as needed QUALIFICATIONS Required: High School Diploma or Equivalent 1-2 years phlebotomy experience Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state or federal law. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Continuously Sitting Frequently Walking Frequently Kneeling/Crouching Rarely Lifting Occasionally Lab Assistant Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety/Housekeeping Organizational Skills/Time Management Department Specific Specimen Collection Procedures Interview/Communication Skills Computer Skills Documentation Equipment maintenance

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: Provides technical services in the radiology department Essential Duties/Responsibilities: Performs and maintains quality assurance of radiographic examinations Cares for as well as operates necessary equipment Maintains cleanliness of x-ray processor Demonstrates proper usage of radiographic equipment within state and federal guidelines Properly handles and maintains radiographic cassettes/ Digital Plates: consistently utilizes proper techniques and procedures, ensures protection of all CR and DR plates Maintains cleanliness of all work areas Maintains a supply of clean laundry: sends out all soiled laundry weekly, and assumes responsibility for receiving clean laundry; distributes clean laundry to appropriate areas Maintains an organized file of all radiographic materials Places orders for all supplies and equipment as needed to maintain adequate stock, utilizing principles of cost effectiveness Pursues ongoing continuing education: maintains a current standard of knowledge and ability consistent with radiographic examinations; maintains current CPR certification; Assumes assigned responsibilities in a cooperative effort to maintain departmental quality assurance Reviews radiographic films for diagnostic quality Maintains a professional demeanor in stressful situations, prioritizing and performing all tasks necessary to schedule appointments and maintain records as is required by departmental procedure Ensures the correct order is placed and correct exam is performed Assists/ collaborates with outside referrals as well as research patients Provides assistance to co-workers as is necessary and appropriate, demonstrating a consistent effort to increase the speed and efficiency of all departmental functions Demonstrates awareness of patient needs and education, striving to provide excellence in quality patient care Assists all patients as needed Provides clear, complete instructions to all patients, answering questions as accurately as is possible Teaches and guides Cape Fear Community College students as appropriate of a clinical instruction site Other Duties: Other duties as assigned by Radiology Supervisor QUALIFICATIONS Required: ARRT Minimum Associates Degree from an accredited institution Current certification with the American Registry of Radiologic Technicians Preferred: ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Frequency Standing Continuously Sitting Occasionally Walking Continuously Kneeling/Crouching Frequently Lifting Rarely X-Ray Technologist Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety/Housekeeping Organizational Skills/Time Management Department Specific PRN shifts and hours may vary depending on department needs.

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: The Population Data Analyst supports organization-wide quality and performance improvement activities. The Population Data Analyst will trend and analyze key performance metrics to allow for more informed decision making toward improved clinical care processes, and clinical, service and financial outcomes. This position is responsible for operationalizing population level patient outreach and developing a comprehensive understanding of value-based quality incentive payment programs that fiscally impact Wilmington Health. Essential Duties/Responsibilities: Manage value-based reporting requirements for various payer programs, including the development, maintenance, quality assurance, and timely submission of clinical data Research and assemble information and trends in clinical outcomes, population statistics, and performance metrics for use in strategic planning and performance evaluation Correctly interpret and effectively communicate information to leadership to assist in decision making Maintain knowledge of HEDIS, ACO, and other quality and pay for performance metrics, and develop measurement systems to assess effectiveness of improvement strategies Develop, implement and maintain population level outreach initiatives to close gaps in patient care and/or improve the care of identified disease populations Apply knowledge of socioeconomic factors impacting the coordination and delivery of care to raise awareness of potential risk factors and promote better health outcomes Oversee outreach team members performing chart review and data submission to improve performance in clinical metrics Assist with coordinating and scheduling patient referrals from area hospitals and urgent clinics Other Duties: Maintains a professional appearance. Maintains strict confidentiality Appears for work on time and attends meetings as required. Follows directions from a supervisor and accepts constructive criticism. Communicates courteously and appropriately with patients, physicians, and coworkers. Understands and follows posted work rules and procedures. Maintain patient satisfaction by effectively handling service recovery opportunities and escalating issues to manager, associate director, or clinical director when necessary. May fill-in for other support staff when necessary. Qualifications Required: Bachelor's Degree in related field or combination of education and clinical/administrative experience Knowledge of EMR, practice management software; strong skills in Microsoft Office, specifically Microsoft Excel Must have strong organization skills, problem solving skills, time management skills, attention to detail, customer service techniques, knowledge of current medical laws rules and policies. Knowledge of organizational policies, procedures and protocols. Knowledge of HEDIS measure guidelines. Ability to demonstrate compassion and listen carefully to patient needs. Ability to communicate clearly and accurately and work well with physicians and others on your team. Knowledge of medical terminology and procedures Preferred: Experience in a medical office/clinic setting Bachelor's Degree in public health, clinical research, or analytics Knowledge of Microsoft Access and Microsoft SQL Server Experience scheduling patient appointments in medical office

🌞 Outpatient Dermatology | Wilmington, NC | Beachside Living Meets Private Practice Practice Type: Outpatient Only Setting: Multi-Specialty Private Practice Schedule: Monday-Friday | No Nights | No Weekends | No Call About Us: Wilmington Health is a physician-owned and led multi-specialty group on the beautiful coast of North Carolina. With over 300 providers across 23 departments, we're committed to patient-centered, value-based care. Our dermatology team includes experienced physicians and advanced practitioners with a strong referral base and collegial environment. We're excited to welcome a board-certified or board-eligible medical dermatologist to our outpatient practice. You'll enjoy autonomy in shaping your schedule and practice focus, with the full support of a collaborative, high-performing team. Why Join Us? ✅ Competitive compensation + productivity bonus ✅ Sign-on bonus + relocation assistance ✅ Partnership track available ✅ EMR-optimized workflow and full administrative support ✅ Coastal lifestyle with vibrant culture, great schools, and no state income tax on retirement income About the Role: Outpatient only-no hospital or inpatient responsibilities Focus on general medical dermatology with optional cosmetics Well-established referral pipeline across 60+ in-house specialties Supportive infrastructure including marketing, billing, and clinical assistants Live, Work, and Thrive on the Coast Enjoy a fulfilling career with time to soak in the sunshine, explore the water, and make memories with family. At Wilmington Health, you don't have to choose between your profession and your peace. Learn More: 🌐 ************************ 📸 Instagram: @wilmingtonhealth 📧 Contact: *******************************