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Customer Service Representative Jobs At The Wine Company

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  • Player Services Representative, Hamburg Gaming

    Delaware North 4.3company rating

    Hamburg, NY Jobs

    The opportunity Delaware North Gaming is searching for a full-time or part-time Player Services Representative to join our team at Hamburg Gaming in Hamburg, New York. As a Player Services Representative, you will be responsible for checking guests in and out, and assisting with all player rewards transactions. If you want a job that provides fast-paced work in a collaborative environment where there are endless opportunities, apply now. Pay $15.50 - $15.50 / hour Information on our comprehensive benefits package can be found at ********************************************** What we offer We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. What will you do? Update player rewards information, perform credit and cash transactions, and issue player cards Explain games, contests, drawings, and promotional giveaways to guests Read group resumes and oversee daily activities of groups Complete shift closing, drop cash, check payments, and secure bank at all times Offer bell assistance to all arriving and departing guests More about you No high school diploma or GED required Minimum of 1 year of experience in front desk customer service Must be able to obtain and maintain a state gaming license Strong written and verbal communication skills Physical requirements Ability to lift up to 50 pounds Ability to stand 100% of the time Shift details Evening shift Overnight Holidays Weekends Every weekend 8 hour shift Who we are Hamburg Gaming, managed by Delaware North is at the Erie County Fairgrounds in Hamburg, New York., near Buffalo. The property features 940 gaming machines on the main gaming floor and an outdoor gaming patio. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. $15.50 - $15.50 / hour
    $15.5-15.5 hourly 9d ago
  • Inside Sales Representative

    Balboa Travel, Inc. 3.9company rating

    San Diego, CA Jobs

    Job Summary: We are seeking a motivated and dynamic Inside Sales Representative who also has a passion for social media management. In this role, you will be responsible for driving sales through outbound and inbound customer interactions while leveraging social media platforms to build brand awareness, engage with prospects, and generate leads. The ideal candidate will possess strong communication skills, a results-driven mindset, and the ability to create engaging content across various social media channels. Key Responsibilities: Inside Sales Responsibilities: Generate new business opportunities through proactive outbound calls, emails, and other forms of communication. Qualify and nurture leads, building relationships with potential clients through regular follow-ups. Present and promote company products/services to prospective customers. Close sales by effectively negotiating terms and pricing with clients. Maintain accurate records of customer interactions and sales activities within CRM software. Collaborate with the sales team to achieve overall revenue goals and business objectives. Stay up-to-date on product knowledge and market trends to effectively respond to customer inquiries. Social Media Responsibilities: Create, curate, and schedule engaging content for company social media channels (e.g., LinkedIn, Facebook, Instagram, Twitter, etc.). Develop and execute social media campaigns to increase brand visibility, engagement, and lead generation. Monitor social media platforms for customer inquiries, comments, and messages, responding promptly and professionally. Collaborate with marketing and sales teams to align social media strategy with overall business goals. Analyze social media metrics and adjust strategies to optimize performance. Stay updated on the latest social media trends and best practices to enhance brand presence. Qualifications: Proven experience in inside sales, with a demonstrated ability to meet or exceed sales targets. Strong understanding of social media platforms, trends, and strategies. Excellent written and verbal communication skills. Comfortable using CRM systems and social media management tools (Zoominfo, engage etc.) Ability to work independently and as part of a team. Strong organizational and time management skills, with the ability to manage multiple tasks and priorities. Creative thinker with the ability to develop engaging content for diverse audiences. A positive, results-oriented attitude with a strong focus on customer satisfaction. Preferred Skills: Experience with content creation tools (e.g., Canva, Adobe Spark, etc.). Familiarity with email marketing platforms (e.g., Zoominfo Engage, Constant Contact). Knowledge of SEO and digital marketing best practices. Benefits: Competitive salary with performance-based bonuses. Health, dental, and vision insurance. Travel related perks Professional development opportunities. Flexible working hours and remote work options. Collaborative, dynamic work environment. If you're an enthusiastic sales professional with a flair for social media, we encourage you to apply and join our growing team! To Apply: Please submit your resume and a brief cover letter detailing your experience in inside sales and social media management.
    $36k-62k yearly est. 18d ago
  • Customer Success Executive (Remote)

    Dev 4.2company rating

    Remote

    Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description Having raving fans has been and will always be one of the most critical competitive advantages we have. The Customer Success Executive will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our most strategic accounts. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success. Candidates may be based anywhere in the central, mountain, or pacific time zones and work remotely. What you'll deliver: Serve as the primary point of contact post-implementation for our largest global customers. You will assume overall responsibility for investment adoption and ensure customer satisfaction by preventing and resolving critical issues and escalations. Partner with customers to define desired business outcomes, focusing on maximizing value realization from our solutions and services. Manage and coordinate key activities with other internal functions including Professional Services, Technical Services, Support, Product, and Engineering to achieve measurable outcomes. Build strong relationships with senior stakeholders, and deliver compelling QBR's that drive confidence. Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value. Partner with internal team members to align account activities with the customer's business case and strategy. Work with the sales team to properly sell and position Success Services. Provide proactive recommendations for best practices and find creative solutions to any challenges that may arise. Conduct consistent customer health checks. Prepare and educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. Qualifications 8 plus years of customer success experience in enterprise software or SaaS organization with accounts > $100k ARR and total books of business > $3m. Proven track record of driving issues to resolution and advocating on behalf of a customer. Expert time management Experience of working with global enterprise customers is required Strong knowledge of cloud architecture and the IT landscape. Extensive experience in consulting and implementation of IT systems, preferably cloud service and/or identity management. Previous Technical Account Management or Solution Architect experience is a plus. Knowledge of enterprise IT functions. Experience in working with HRIS is an advantage. 2 plus years of application programming and system support experience is preferred. Demonstrated ability to plan and execute against customer priorities and expectations Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence. Experience with SaaS solutions such as Salesforce, ServiceNow, and Workday preferred. Available to travel up to 35% Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $26k-54k yearly est. 60d+ ago
  • Reservations Agent (remote) Scottsdale AZ or Fort Lauderdale, FL

    Enchantment Resort 3.8company rating

    Scottsdale, AZ Jobs

    Join our growing team of Reservation Sales Specialists at Tanzerra Resorts. This role begins at $17.00 per hour the potential to earn monthly incentives. Experienced Specialists on average often earn an additional $1,500 or more monthly in incentive pay. This is a remote position, for candidates residing in the Scottsdale AZ or Fort Lauderdale FL areas. Our unique portfolio of resorts consists of: Enchantment Resort - Ranked #1 Resort in Arizona, surrounded by towering red rock walls of Sedona Mii amo Destination Spa - Voted #1 Destination Spa in the US Tides Inn - Southern charm waterfront resort in Irvington, VA The Cove, Eleuthera - Secluded resort on two white sand beaches in the Bahamas Twin Farms - Nestled in 300 acres of pristine Vermont countryside What You Will Be Doing: * Assist guests by selling future room reservations as well as making changes to existing reservations in a knowledgeable and timely manner * Creating a genuine, informative, and personalized guest reservations experience by accurately collecting contact information such as previous stay history, special occasions, preferences, and other pertinent information * Complete an in-house training course on effective selling techniques and standards, and effectively utilize these skills to maximize revenue * Answer all incoming calls and emails in a professional, friendly and efficient manner * Develop authentic connections with potential guests in a reservation sales environment * Maintaining complete knowledge of the properties and other information including: * All property services offered and hours of operation * All accommodations, layout, décor, attributes and locations * All room rates, special packages and promotions * Entertainment/special events scheduled on property and in the area * Directions to the properties from airports and other major landmarks * General information, descriptions and directions for local services, restaurants, and points of interest * Booking all guest reservations, including guest follow-up, and obtaining all necessary information and accurately entering it into our Property Management System. * Following up with potential leads through phone and/or email. * Assisting and ensuring effective guest resolutions. Working with other departments in headquarters and on property to resolve any challenges. * Ensuring that all billing and financial transaction are accurately and efficiently carried out before arrival. * Upselling services and offering when appropriate * Must meet or exceed established performance metrics associated with this position after your probationary period has been completed (90-days). What We Are Looking For: * High school diploma or equivalent education required. * Possess general computer literacy experience with knowledge of Microsoft Office and Property Management Systems (preferably Maestro) * Ability to deal with internal & external guests while maintaining a high level of professionalism. * Outstanding verbal and written communication skills, confident telephone skills and etiquette. * A self-starter and able to work independently from home, have a strong eye for details, be results driven, possess strong interpersonal and administrative skills, demonstrate self-confidence, energy and enthusiasm. * Excellent organizational skills and ability to handle multiple tasks (talk, type, search multiple screens) without impact to the guest. * Ability to work effectively in a team environment and with different levels of management. * Flexibility with schedule, able to work weekends, nights, and holidays as needed.
    $17 hourly 1d ago
  • Reservations Agent (remote) Scottsdale AZ or Fort Lauderdale, FL

    Enchantment Resort 3.8company rating

    Scottsdale, AZ Jobs

    Seeking Reservation Sales Agent to be based either in Scottsdale, AZ or Fort Lauderdale, FL. Basic Function: Handle incoming and outgoing reservations calls in a call center environment and effectively sell the properties using specific selling techniques and standards to ensure maximum profitability Work Performed: * Assist guests by selling future room reservations as well as make changes to existing reservations in a knowledgeable and timely manner * Complete an in-house training course on effective selling techniques and standards, and effectively utilize these skills to maximize revenue * Answer all incoming calls and emails in a professional, friendly and efficient manner * Provide guests with the requested information concerning the facilities, locations, services and surrounding area * Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into the PMS system * Assist the group coordinator as needed, assisting with rooming lists, pick up reports, suite blocks and reviewing accuracy in room assignments and billing * Assist Corporate Senior Manager of Reservations Sales with a variety of tasks not limited to brochure requests, gift certificate processing, and data entry * Complete all daily checklists and reports * Must meet or exceed established booking conversion rates, average handling time guidelines and other performance metrics associated with this position * Other duties as assigned Minimum Requirements: * A minimum of one year customer service experience is required. * Prior resort/hotel reservations experience preferred. * High school diploma or equivalent education required. * Must possess intermediate computer skills with the ability to learn and master multiple software systems. * Prior experience with Microsoft Office, V1 or Navis systems preferred. * Requires excellent verbal and written communication skills and confident telephone skills and etiquette. * Excellent organizational skills and ability to handle multiple tasks (talk, type, search multiple screens) without impact to the guest. * Ability to work effectively in a team environment and with different levels of management. * Flexibility with schedule, able to work weekends, nights, and holidays as needed. Physical Requirements: * 80% Sitting/20% Standing * Good hearing * Computer screen reading 1-3 feet * Manual dexterity * Lifting & carrying up to 20 pounds
    $28k-34k yearly est. 5d ago
  • Call Center-Guest Recovery Representative

    City Barbeque, LLC 3.3company rating

    Dublin, OH Jobs

    AND MISSION: This position contributes to City Barbeque success by serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handing 86 Requests, handling guest complaints over the phone, and email as well as providing second level support to our third-party order taking call center. SUMMARY OF KEY RESPONSIBILITIES: Responsibilities and essential job functions include but are not limited to the following: Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest questions Act as a second level support for forwarded calls from our third party call center Resolve all guest concerns with first call resolution. Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments Have the ability to adapt to changing guest volume levels with a sense of urgency Use of proper phone etiquette and phone procedures. Proficient in word processing, and spreadsheet software Able to take own initiative to communicate appropriately in written and verbal form. Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery Manager JOB DUTIES: Job Duties include but are not limited to the following: Take incoming phone calls from guests calling our joints Provide first call resolution for all guest concern calls Serve as tier 2 order support for our third-party call center Process 86 requests when assigned Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery All other duties as assigned PHYSICAL JOB REQUIREMENTS: Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work. *THIS IS NOT A REMOTE POSITION Fulltime hours, see below for options: **Option 1 - Wednesday, Thursday, Friday 12:30pm-8:30pm and Sunday 10am-7:30pm. **Option 2 - Thursday, Monday, Tuesday 12:30pm-8:30pm and Sunday 10am-7:30pm.
    $28k-35k yearly est. 21d ago
  • Call Center-Guest Recovery Representative

    City Barbeque, LLC 3.3company rating

    Dublin, OH Jobs

    AND MISSION: This position contributes to City Barbeque success by serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handing 86 Requests, handling guest complaints over the phone & email. SUMMARY OF KEY RESPONSIBILITIES: Responsibilities and essential job functions include but are not limited to the following: Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest questions Assist guests with placing orders over the phone Resolve all guest concerns with first call resolution. Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments Have the ability to adapt to changing guest volume levels with a sense of urgency Use of proper phone etiquette and phone procedures. Proficient in word processing, and spreadsheet software Able to take own initiative to communicate appropriately in written and verbal form. Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery Manager JOB DUTIES: Job Duties include but are not limited to the following: Take incoming phone calls from guests calling our joints Provide first call resolution for all guest concern calls Assist guests with placing orders over the phone Process 86 requests when assigned Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery All other duties as assigned PHYSICAL JOB REQUIREMENTS: Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work. *THIS IS NOT A REMOTE POSITION Looking for F/T & P/T hours - varied shift(s)
    $28k-35k yearly est. 3d ago
  • Call Center Representative

    Slade Glass Co 3.4company rating

    Indianapolis, IN Jobs

    We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks. You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service. Growth and advancement opportunities What You Will Do: Field incoming calls from clients requiring about the order, product and service. Understand the nature of the reason for contact, and document the details promptly and accurately. Maintain a compassionate and composed demeanor, especially during high-intensity calls. Relay critical information to the internal and external teams to expedite the any process. Succeed in a structured environment where performance goals are set and measured, driving member satisfaction. Work-From-Home Requirements: Dedicated, quiet workspace without interruptions. You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. Demonstrated ability to uphold productivity and confidentiality in a remote setting. Regular attendance in virtual team meetings and training sessions. Availability during standard business hours and flexibility for possible shift adjustments. What You Will Need: Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability to provide excellent customer service and thrive in a high-volume call environment. Excellent communication skills, both verbal and written. Empathy and a strong desire to help those in distress. Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. Comprehensive understanding of maps, GPS systems, and traffic safety rules. Proficiency in Microsoft Teams and Outlook. High School diploma, GED or equivalent. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide clients peace of mind and value. If you believe you have the skills, experience, and drive to excel in this role, we encourage you to apply.
    $26k-32k yearly est. 25d ago
  • Rep, Comm Sol Inbound Sales

    Dev 4.2company rating

    East Syracuse, NY Jobs

    Spectrum Job DescriptionAt A Glance: Our agents earn an hourly base pay starting at $18.00 along with lucrative commissions. In total, top performers have the opportunity to earn as much as $79,000 annually. Start Date: December 17th Fully paid 7 week training program! Exceptional benefits - medical, dental and vision! Free Spectrum Services - Cable, Internet, and Home Phone! (Restrictions May Apply) Tuition Reimbursement - $5,250 a year! 401k Program with 100% Company match on first 6% of employee contribution! Inclusive work environment where mentors help you grow! Full time, entry and midlevel sales roles focusing on incoming sales calls in the communications and entertainment technology space. Advancement potential. Shifts after training: Evenings and weekend availability. This is not a work from home position. The position reports to our East Syracuse, NY location. JOB SUMMARY The Spectrum Community Solutions Inbound Sales Representative role is: A sales position that requires the evaluation and discussion of the features and benefits of our products and services to upgrade new, existing, and former customers who place an inbound call to the call center. This role will focus on: Establishing rapport and building value on the appropriate solution by educating our customers. Ensure customers get the best value by selling multiple customer service options, including but not limited to cable, internet, home phone and mobile. Are you ready for your next big opportunity? Our Community Solutions Inbound Sales Representatives are consultative professionals who leverage their understanding of Spectrum's exceptional suite of products to upsell existing customers who currently receive services through an agreement with their apartment complex, HOA, multiple dwelling unit (MDU) or other living facility. Every time a new resident calls to set up their services is a sales opportunity. Our representatives make a real difference to our community solutions customers and the company. You'll meet sales goals by educating customers about service options and upselling products to increase the value of their investment. It's all about learning and growing. No matter your background, we will help you develop the skills you need to grow with us. This may be a new road for you but the journey is all mapped out. With plenty of dedicated peer and mentor support, our fully paid training programs shape new representatives into successful sales professionals. With a deliberate path to success. We know that the best people to lead are those who have been down the same road before. Most of our supervisors, managers and members of the senior leadership team in Syracuse started as representatives themselves, so they know exactly what kind of support you'll need to grow and have a successful career. Our training program pairs you with a peer mentor who can show you how to navigate Spectrum's billing systems and use the best sales techniques on all call types. The benefits are clear. On top of substantial earning and career development opportunities, Spectrum offers an extensive benefits package including, educational assistance up to $5,240 annually, generous paid time off benefits, comprehensive health care insurance programs, dependent care FSA program, free Spectrum products and services, cable including premium channels, internet and home phone (restrictions may apply). Spectrum contributes to your future by matching 100% up to 6% of your 401k contributions plus 3% of your annual gross wages into a retirement fund. We promote a positive work environment, fun activities and opportunities to support the community. Major duties and responsibilities. Effectively sell Charter products and services to new and existing customers
    $79k yearly 60d+ ago
  • Reservations Agent (remote) Scottsdale AZ or Fort Lauderdale, FL

    Tide's Inn 3.9company rating

    Scottsdale, AZ Jobs

    Join our growing team of Reservation Sales Specialists at Tanzerra Resorts. This role begins at $17.00 per hour + the potential to earn monthly incentives. Experienced Specialists on average often earn an additional $1,500 or more monthly in incentive pay. This is a remote position, for candidates residing in the Scottsdale AZ or Fort Lauderdale FL areas. Our unique portfolio of resorts consists of: Enchantment Resort - Ranked #1 Resort in Arizona, surrounded by towering red rock walls of Sedona Mii amo Destination Spa - Voted #1 Destination Spa in the US Tides Inn - Southern charm waterfront resort in Irvington, VA The Cove, Eleuthera - Secluded resort on two white sand beaches in the Bahamas Twin Farms - Nestled in 300 acres of pristine Vermont countryside What You Will Be Doing: Assist guests by selling future room reservations as well as making changes to existing reservations in a knowledgeable and timely manner Creating a genuine, informative, and personalized guest reservations experience by accurately collecting contact information such as previous stay history, special occasions, preferences, and other pertinent information Complete an in-house training course on effective selling techniques and standards, and effectively utilize these skills to maximize revenue Answer all incoming calls and emails in a professional, friendly and efficient manner Develop authentic connections with potential guests in a reservation sales environment Maintaining complete knowledge of the properties and other information including: All property services offered and hours of operation All accommodations, layout, décor, attributes and locations All room rates, special packages and promotions Entertainment/special events scheduled on property and in the area Directions to the properties from airports and other major landmarks General information, descriptions and directions for local services, restaurants, and points of interest Booking all guest reservations, including guest follow-up, and obtaining all necessary information and accurately entering it into our Property Management System. Following up with potential leads through phone and/or email. Assisting and ensuring effective guest resolutions. Working with other departments in headquarters and on property to resolve any challenges. Ensuring that all billing and financial transaction are accurately and efficiently carried out before arrival. Upselling services and offering when appropriate Must meet or exceed established performance metrics associated with this position after your probationary period has been completed (90-days). What We Are Looking For: High school diploma or equivalent education required. Possess general computer literacy experience with knowledge of Microsoft Office and Property Management Systems (preferably Maestro) Ability to deal with internal & external guests while maintaining a high level of professionalism. Outstanding verbal and written communication skills, confident telephone skills and etiquette. A self-starter and able to work independently from home, have a strong eye for details, be results driven, possess strong interpersonal and administrative skills, demonstrate self-confidence, energy and enthusiasm. Excellent organizational skills and ability to handle multiple tasks (talk, type, search multiple screens) without impact to the guest. Ability to work effectively in a team environment and with different levels of management. Flexibility with schedule, able to work weekends, nights, and holidays as needed.
    $17 hourly 10h ago
  • Call Center Representative

    Waterworks Aquatics 4.3company rating

    Pasadena, CA Jobs

    Responsive recruiter Benefits: Dental insurance Free uniforms Health insurance Make a difference today! We're hiring PART-TIME/FULL-TIME CALL CENTER REPRESENTATIVES! Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal? You're on luck! We are looking for exceptional call center representatives that can register new customers and provide memorable experience to our existing customers over the phone. A Little About Us... Waterworks Aquatics is a premier swims school with 39 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Job Description: As a Call Center Representative, you will be the first point of contact for the majority of our families at Waterworks Aquatics. You are entrusted with providing a warm and memorable experience to all of our customers. You will also be responsible for closing the deal by registering new families over the phone. There will be NO cold calling required for this position. We interact with families who are already interested in our services. Primary Responsibilities: Ability to create relationships with new and existing families that lead to loyalty and customer retention. Convert leads into new customer registrations. Answer all incoming calls from customers and take appropriate action for each call. Follow and implement call flow scripts and disclosures on all calls. Encourage customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers. Work effectively in a team environment to support achievement of lesson registration goals. Maintain high customer satisfaction ratings based on explicit criteria set by the company. Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution. Recommend additional services to customers by understanding their needs. Assist with outgoing call projects by deadline given. Actively participate in and pass various continual training and role play assignments by the deadline given. Provide effective rebuttals to customers who are looking to release their lesson schedule. General Qualifications: High School Diploma or Equivalent Must have a minimum of two years of customer service experience or one year of call center experience. Prior telephone sales experience preferred. Proficient in word and excel. Proficient in typing; at least 40 WPM. Must be open to working at least one weekend day and weekday evenings. Ability to "close the deal" and acquire new families. Ability to multi-task, prioritize, and manage time effectively. Open to coaching and training to increase customer acquisition performance. Must have strong communication skills over the phone. Must be able to showcase the ability to actively listen. Must have the ability to adapt and respond to different types if personalities over the phone. Must always remain professional and courteous with customers. Ability to handle a high number of incoming calls. A Few Other Things We Look At: People with a positive mindset who are fantastic team players. Someone who is confident, adaptable, ambitious and an achiever. People who are committed and reliable. Individuals who are open to receiving feedback and are always willing to learn. Someone who is respectful, outgoing and motivated. Join Our Team! ... Here's Why: Get paid well for doing something fun! Competitive compensation because we like to reward hard work. Advancement opportunities. We are constantly looking for strong individuals to join our leadership team! Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work. Additional benefits. We offer our part-time employees a benefit package that includes dental, vision, disability, 401K and sick pay. We also offer team appreciation days and other really cool events. And of course, free food throughout the year. Who doesn't like that? Compensation: $20.00 - $25.00 per hour Our Mission We're looking for team members who are passionate about making a difference in children's lives through swimming. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Our Culture Our goal has always been to have more fun at work than at home. I know it sounds outrageous, but it's true! We like to bring on people that like to have fun and share common interests with those around them. The “real you” is what we're looking for. Your personality traits and talents are what help us to connect with our families. You will not feel like you're punching the clock with this job. Check Us Out Here: **********************
    $20-25 hourly 60d+ ago
  • Reservations Agent

    Davidson Hospitality Group 4.2company rating

    San Francisco, CA Jobs

    Property Description Join the team at Hotel Zephyr - Fisherman's Wharf, located in the heart of San Francisco's iconic waterfront! As a unique and vibrant hotel, we are seeking enthusiastic and motivated individuals to be part of our team. With our innovative and playful nautical-themed decor, Hotel Zephyr offers an exciting and dynamic work environment. As an employee, you will have the opportunity to provide exceptional service to our guests and create memorable experiences. With Fisherman's Wharf as our backyard, you will have access to the city's top attractions and a bustling, energetic atmosphere. Join us and be part of a team that values teamwork, creativity, and a commitment to excellence in hospitality. Apply now and embark on a rewarding career at Hotel Zephyr - Fisherman's Wharf! Overview We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today! Qualifications High school diploma or equivalent Previous experience in hospitality or customer service preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Excellent organizational skills and attention to detail Basic computer skills and experience with reservation software Ability to work flexible hours, including weekends and holidays Positive attitude and willingness to learn and grow in the role Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Union Medical Coverage, Dental & Vision Coverage - Employer Paid Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K - Non- Matching Union Pension- Employer paid Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $29.29 - USD $30.48 /Hr.
    $29.3-30.5 hourly 60d+ ago
  • Shuttle Reservations Agent

    Vail Resorts 4.0company rating

    Kirkwood, CA Jobs

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until January 20th or until the positions are filled (whichever is first). Employee Benefits * Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons * MORE employee discounts on lodging, food, gear, and mountain shuttles * 401(k) Retirement Plan * Employee Assistance Program * Excellent training and professional development * Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: As a Reservation Agent, you will create an Experience of a Lifetime for our guests by providing local expertise and guidance for our shared shuttle buses, private cars, and charter vans using our reservation system. You will be expected to understand our services and products so that you can coordinate & book the guests' travel needs. Job Specifications: * Expected Pay Range:: $20.00 - $22.76 / hour * Shift & Schedule Availability: Part Time * Skill Level: Entry Job Responsibilities: * Answer phones in a polite, professional, and timely manner * Create and update reservations for our Shared Shuttles, Private cars, and Charter Vans * Understand Products and Services so you can effectively provide guests with options that will meet their transportation needs * Maintain a positive and friendly attitude with both guests and coworkers in a high paced and busy atmosphere * Interface with internal departments including dispatch, operations, and Group Sales Representatives. * Other duties as assigned Job Requirements: * We will teach you all the necessary skills to be able to execute your job safely, no formal experience is necessary * Desire to learn and grow * Must be able to communicate fluently in English The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 503046 Reference Date: 07/16/2024 Job Code Function: Driving
    $20-22.8 hourly 60d+ ago
  • Shuttle Reservations Agent

    Vail Resorts 4.0company rating

    Kirkwood, CA Jobs

    **Create Your Experience of a Lifetime!** Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until January 20th or until the positions are filled (whichever is first). **Employee Benefits** - Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons - MORE employee discounts on lodging, food, gear, and mountain shuttles - 401(k) Retirement Plan - Employee Assistance Program - Excellent training and professional development - Referral Program To Learn More, please review the Benefits Eligibility Summary (****************************************************************************** **Job Summary:** As a Reservation Agent, you will create an Experience of a Lifetime for our guests by providing local expertise and guidance for our shared shuttle buses, private cars, and charter vans using our reservation system. You will be expected to understand our services and products so that you can coordinate & book the guests' travel needs. **Job Specifications:** + Expected Pay Range:: $20.00 - $22.76 / hour + Shift & Schedule Availability: Part Time + Skill Level: Entry **Job Responsibilities:** + Answer phones in a polite, professional, and timely manner + Create and update reservations for our Shared Shuttles, Private cars, and Charter Vans + Understand Products and Services so you can effectively provide guests with options that will meet their transportation needs + Maintain a positive and friendly attitude with both guests and coworkers in a high paced and busy atmosphere + Interface with internal departments including dispatch, operations, and Group Sales Representatives. + Other duties as assigned **Job Requirements:** + We will teach you all the necessary skills to be able to execute your job safely, no formal experience is necessary + Desire to learn and grow + Must be able to communicate fluently in English The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. _Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._ _Requisition ID 503046_ _Reference Date: 07/16/2024_ _Job Code Function: Driving_
    $20-22.8 hourly 30d ago
  • Reservations Agent

    Cipriani 3.9company rating

    New York Jobs

    We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Process accurate billing and payments, ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed. Handle challenging situations and resolve guest complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences. Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information. Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy. Run daily reports while maintaining and completing daily task list. Adhering to hotel policies, procedures, and standards, including data privacy and security. Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected. Perform Switchboard duties, other administrative duties and direct calls as needed. Participate in any training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. KNOWLEDGE, EXPIERENCE AND SKILLS A bachelor's degree in hospitality management, business administration, or a related field is often preferred. At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required. Experience with Opera preferred. Knowledge of the city, particularly tourist attractions. Professional demeanor, strong ethical standards, and the ability to maintain confidential information. Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems. Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management. Excellent organizational skills and attention to detail, with the Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude. Proficiency in basic computer skills, including knowledge of scheduling Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required. Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to stand for extended periods and work in a fast-paced environment. Endurance to withstand long hours of standing, walking, and repetitive motions. Lift and carry objects weighing up to 30 pounds. Flexibility to bend, stoop, reach, and perform physical tasks. Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties. INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.
    $35k-42k yearly est. 60d+ ago
  • Seasonal Central Reservations Agent

    Glen Ivy Hot Springs 3.8company rating

    Corona, CA Jobs

    Job Details Experienced Glen Ivy Hot Springs Spa - Corona, CA Seasonal $17.00 HourlyDescription Benefits/Perks at Glen Ivy: Resort privileges- employees get in for free! Friends and Family Resort rate 50% off services 30% off retail Birthday gift card 12 weeks of summer giveaways Paid sick time 1.5 pay on select holidays Medical/Dental/Vision/Life insurance (FT/PT only) 401k benefits Hours of operation: Monday-Sunday 9am-5pm (October-April) Monday- Thursday 9am-5pm and Friday-Sunday 9am-9pm (May-September) Please note that employees will be scheduled prior to and after opening/closing operating hours Position Summary: Reservations Service Agents embrace their role as the first link between our guests and our product, creating a memorable, meaningful and enjoyable introductory environment where welcoming first impressions and accurate information on our spa are delivered in an energetic, friendly and understandable way. Our Agents are responsible for fielding all direct inquiries about Glen Ivy Spas through the various available mediums in an efficient manner (Online and Phone) and converting each contact into sales. Agents embrace the Resort/Spa Lifestyle and what it represents, and are eager to share their intimate knowledge of our various spa locations and offerings. They possess the sales and people skills necessary to work in a fast paced, non-stop working environment, and have the ability to convert each potential inquiry into a successful and professionally planned spa day, maximizing the resort's offerings to ensure a fully realized experience for the guest and the company. Our Central Reservations Team makes the guest the number one priority and takes pride in their ability to follow through. About Glen Ivy: We pride ourselves on being everyone's resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy guarantees to make your day special, seamless and above all unforgettable. -- Position Qualification Requirements -- Experience: Customer Service in the field of Hospitality a must, Sales (in the field of Hospitality preferred) Essential Duties & Responsibilities: Make the guest the number one priority. Respect and Appreciate our Guests and each other. Promptly follow-up as promised on phone and email inquiries in a friendly and professional manner that encompasses our values. Take personal responsibility to ensure all calls are answered within 3 rings and spend no longer then 60 seconds in queue. Consistently provide all essential information on our various spa locations and offerings with 100% accuracy. Maximize every sales opportunity. Data Entry with 100% accuracy, including Reservation Requests and Guest Profile Maintenance. Communicate effectively with Spa Schedule Groups to ensure guests need and requests are always met ensuring a guests appointment request is never turned away. Communicate effectively with each of Glen Ivy's various Departments to ensure a smooth and mistake-free guest experience. Utilize smart booking to maximize booking opportunities. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)
    $30k-35k yearly est. 9d ago
  • PBX/ Reservationist

    Tioga Downs Casino Resort 3.6company rating

    Nichols, NY Jobs

    PBX/Reservationist Come Join our Hotel Team! The PBX Operator/Reservationist is the heartbeat of the hotel and is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. Handling calls from guests who want to make a room reservation with the understanding of our rate strategy and reservation policies, be thorough in recording the booking and quick to spot an upsell opportunity. Also responsible for receiving all guest requests and executing requests while communicating to other departments such as housekeeping and front desk. May also help out at the Front Desk, when needed. EDUCATION and/or EXPERIENCE: High School diploma or GED required. Knowledge of PBX system and guest relations preferred. Previous guest service is preferred. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Benefits Include: + Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available) + Generous 401K plan - 100% Vested from the beginning! + Medical, Dental, Vision and Life Insurance available for Full-Time Employees + Paid Time Off, Sick Time and Holiday Pay + Tuition Reimbursement *for eligible employees* + Discounts available for Hotel, Restaurants, Spa Services, and more
    $32k-38k yearly est. 14d ago
  • PBX/ Reservationist

    Tioga Downs 3.6company rating

    Nichols, NY Jobs

    PBX/Reservationist Come Join our Hotel Team! The PBX Operator/Reservationist is the heartbeat of the hotel and is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. Handling calls from guests who want to make a room reservation with the understanding of our rate strategy and reservation policies, be thorough in recording the booking and quick to spot an upsell opportunity. Also responsible for receiving all guest requests and executing requests while communicating to other departments such as housekeeping and front desk. May also help out at the Front Desk, when needed. EDUCATION and/or EXPERIENCE: High School diploma or GED required. Knowledge of PBX system and guest relations preferred. Previous guest service is preferred. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Benefits Include: Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available) Generous 401K plan - 100% Vested from the beginning! Medical, Dental, Vision and Life Insurance available for Full-Time Employees Paid Time Off, Sick Time and Holiday Pay Tuition Reimbursement *for eligible employees* Discounts available for Hotel, Restaurants, Spa Services, and more
    $32k-38k yearly est. 11d ago
  • Spa Reservationist - P/T (29202)

    Agua Caliente Spa Resort & Casino 3.9company rating

    Palm Springs, CA Jobs

    Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering incoming, outgoing, and interoffice calls. Determining the appropriate Spa to assist reservations of the guest spa day, create guest experiences and upsell service. Assisting guests with time-sensitive matters, spa related questions and performing office clerical duties as needed. Essential Duties and Responsibilities (other duties may be assigned) * Answers all incoming calls and interoffice calls, transfers call accordingly to the appropriate person or department. * Schedule spa services to create the best guest experience. * Ensure all Forbes related requirements are met. * During reservations guest understand all policies and scheduled appropriately. * Upsell guests in treatments add-ons and upgrades. * Ensure guest understand the spa amenities, best practice, supplies they need, what the spa provides and help them be ready for the day. * May perform clerical duties such as typing and proofreading. * Provide excellent guest service to both guests and internal staff. * Handle general inquiries regarding Sunstone Spa and The Spa at Sec-he as well as property outlets of the museum, casino, hotel F&B and ensure they are connected with departments that can assist. * Maintains property knowledge for Sunstone Spa and The Spa at Sec-he by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. * Uses existing resources to gather pertinent information relating to the operations of the spas to answer guest questions. * Answering screening and forwarding calls in a professional and courteous manner when needed. * May be asked to perform other duties as assigned. * Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Skills and Abilities * Ability to build close working relationships with other departments such as the spa front desk, hotel, engineering, F&B and EVS. * Ability to remain calm during challenging situations. * Demonstrates proficient knowledge and utilizes computer programs including but not limited to the spa property software system, property-specific programs for engineering, housekeeping, dining outlets. * Ability to maintain departmental requirements for secret shopper calls. Supervisory Responsibilities None Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability None Qualifications Required Education and/or Experience * High school diploma or GED * Ability to quickly and accurately write messages on a computer. * Prior reservations experience, call center and or spa experience desirable. * Must be able to communicate in English. * Must be proficient with computers and Microsoft Office. * Must be able to speak clearly and concisely on the phone. Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.
    $30k-35k yearly est. 3d ago
  • REP - CALL CENTER

    Seminole Hard Rock Hotel & Casino 4.0company rating

    Sacramento, CA Jobs

    OVERVIEW: The Customer Service Agent is responsible for providing all guests will accurate and timely information, running daily reports, handling guest transactions, guest requests, guest reservations, and inquiries. They must ensure that experience is quick and efficient for all guests. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. - Select and block rooms for arriving guest. - Answer phone calls within the acceptable established timeframe. - Ensure all guest information is accurate and maintained in an organized manner. - Perform all guest interactions in accordance with both Forbes and HS Brand standards. - Utilize the property management system to make or modify reservations - Utilize the shared information documents to maintain and provide accurate property information - Check guests out of the property in accordance with procedures. - Make change and posts charges/adjust guest accounts. - Accept reservations, changes, and cancellations. - Work closely with the bell and valet staff to coordinate the efficient handling of luggage and vehicles and follow up on guest requests, inquiries, etc. - Work with Hotel Manager regarding hotel business to keep them informed. - Maintain positive and professional communication with all staff. - Participate in soundchecks to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. - Ensure a healthy and safe work environment for co-workers and guests. - Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. - Promote property outlets to guests. - Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. - Resolve guest complaints using property procedures. - Create a positive environment in which all employees have the ability to maximize their potential. - Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. - Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. - Always smile and offer a warm greeting to all. - Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. - Take initiative to offer assistance throughout the property. - Operate ethically to protect the Hard Rock brand. - Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations. - Perform additional duties as requested by department managers and supervisors. - Communicate with supervisors and managers to ensure that assigned duties are completed to standard. - Coordinate operations with other departments, as needed. - Present a professional image to employees, guests, clients, owners, and investors. - Review and develop guest history records to enhance personalized service for repeat guests. - Maintain confidentiality of guest, employee, and company information. - Responsible for cleaning and sanitizing work and public spaces. - Perform other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: High School diploma or equivalent required, with a Secondary school degree preferred. Previous work experience in service for at least 2 years is preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Must be at least eighteen (18) years of age. ABILITY TO: - Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas. - Ability to read, comprehend, and write simple instructions, short correspondence and memos. - Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). - Ability to stand in place for the duration of the shift. - Ability to lift items up to 20 lbs. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.
    $35k-41k yearly est. 5d ago

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