WINGS Program Jobs

To assist the Tenant Relations Manager by working with WINGS residential clients and WINGS staff to ensure that clients have a successful stay with WINGS, that properties are maintained to WINGS standards, and that compliance with laws, regulations and funding requirements is fulfilled. Key Responsibilities: · Serve as the primary contact for WINGS IDHS Scattered Site Housing Programs which includes managing move-ins, move-outs and renewals; preparation of related documentation; fee/rent calculation and collection; periodic inspections; rule enforcement; liaison between WINGS and third-party landlords and other related activities. Work with program housing team towards client success assisting in determining continued residency or termination and completion of related processes. · Work with Facilities Team to establish and enforce WINGS housing policies and to keep them informed of repairs and other needs of the scattered site locations. · Locate landlords for WINGS leases and provide landlord referrals to clients and report them to Tenant Relations Manager for partnership agreements. · Maintain variable hours to be able to meet the needs of the clients which may include evenings and weekends along with rotating on-call twice a month with Tenant Relations Manager. · Participate in coordinating WINGS Clean-a-thon. · Attend trainings and team meetings as required. · Conduct monthly inspections for IDHS Scattered Site Housing. · Report needed repairs and respond to on-site maintenance appointments. · Perform duties typically performed by the manager in their absence. Requirements · Minimum of 1 year of property or residential management experience. · High School degree or equivalent required. · Certification in resident management preferred. · Bilingual (Spanish) preferred, but not required. · Commitment to diversity, equity, and inclusion. · Strong computer skills especially Microsoft Office applications. · Must be able to effectively manage multiple priorities and tasks which constantly change. · Must be able to work effectively and independently in a fast-paced environment while maintaining a high level of professionalism, quality, and attention to detail while delivering exceptional customer service. · Must have excellent interpersonal, organizational, and verbal and written communication skills. · Must have own reliable transportation, valid driver's license, good driving record, automobile insurance. · Strong team player able to successfully interface with varied personalities and temperaments. · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and climbing stairs. Full-time Benefits: 403b Retirement Plan 403b Employer Match Dental Insurance Medical Insurance Health Savings Account Paid Time Off Vision Insurance EAP Salary Description 48,000 - 50,500

Part-time Description To maintain the smooth operation of the Safe House and Crisis Line, and support clients as needed. Key Responsibilities: · Operate the Crisis Line by providing crisis intervention, counseling, education, safety planning, and referrals to callers. · Conduct and approve intake and eligibility evaluations to determine guest's needs and appropriateness for services at the Safe House. · Interact with guests in the community areas of the house and role model social skills, conflict resolution, parenting and other skills of daily living (this may include time management, self-care, conflict and stress management, parenting, budgeting and others). · Supervise and coordinate activities related to house policies and chores. · Identify guest needs and communicate these needs to the responsible staff member to secure donations and services. · Ensure building is safe and secure, reporting any concerns to appropriate personnel. · Maintain timely, accurate records including up-to-date client files, statistics report, and census. · Update daily roster and shift reports. · Assist with meals and mealtime during the shift. · Assist in processing and storing donations as requested. · Attend and participate in supervision, weekly group meetings, and other meetings as required. · Conduct, attend, and participate in appropriate training and education. · Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures. · Work evenings, weekends and holidays as needed. Requirements · Associates degree in social service, counseling, or closely related field, or equivalent job experience required. · 40-hour domestic violence training and CPR/First Aid preferred. · ICDVP credential preferred. · Food Safety and Sanitation Certification preferred. · Bilingual skills (Spanish, Polish, or Russian) preferred. · Familiarity with Microsoft Office Suite. · Commitment to diversity, equity, and inclusion. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills. · Skilled in working with sensitive issues and in maintaining professional boundaries with clients. · Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork. · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and occasionally standing for extended periods. Benefits IL Paid Leave for All or Chicago Paid Leave EAP Salary Description 20.00

To aid in the logistics of donations and deliveries for WINGS Pantry, Program and Resale Operations. The Donations and Delivery Coordinator will assist in the coordination of and participate in execution of pickups and deliveries as needed. Key Responsibilities: · Assist in the coordinated donation pick-ups and deliveries to all WINGS locations, including residential and other destinations as assigned. · Collaborate with the Logistics and Pantry Teams to receive, organize and store donated items. · Provide excellent service in a professional manner at all times to all customers, internal and external. · Assist in organizing donation drives and events as needed. · Maintain records of donations and deliveries as instructed. · Attend and participate in meetings as required. · Work evenings, weekends and holidays as needed. · Other duties as assigned. Requirements · High school diploma or equivalent required. · Prior experience in a delivery role is preferred. · Valid Illinois driver's license, transportation, automobile insurance, and a clean driving record required. Ability to drive agency vehicles as required. · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 75 pounds using both hands/arms on a regular basis, climbing stairs, and standing for 8 hours. · Commitment to diversity, equity, and inclusion. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills. · Skilled in working with sensitive issues and in maintaining professional boundaries with clients. · Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork. Full-time Benefits: · 403b Retirement Plan · 403b Employer Match · Dental Insurance · Medical Insurance · Health Savings Account · Paid Time Off · Vision Insurance · EAP Salary Description 16.00-19.00

To develop, implement, and provide trainings on Intimate Partner Violence (IPV) to hospital patients and personnel on behalf of WINGS Program, Inc. Key Responsibilities: · Develop, implement, and revise and training materials on a regular basis for the Hospital Program. · Manage ongoing trainings to hospital personnel on issues related to Intimate Partner Violence. · Coordinate and facilitate with Manager Hospital Services monthly partnership meetings between WINGS and the hospital. · Develop and implement hospital Anti-Violence Month activities (DV, Teen Dating, etc.) · Network with local township, social service, and community agencies to educate the community about WINGS services, to build collaboration. · Lead community presentations to educate on issues related to Domestic Violence. · Provides direct service in the form of bedsides, crisis intervention, emotional support, and conflict resolution, when needed. · Ensure documentation in records in an accurate, complete, and timely fashion in accordance with agency policies and funding requirements. · Ensure administrative responsibilities and reporting are completed in a timely fashion in accordance with agency and supervisor requirements. · Work with Development staff to establish indicators and outcomes measures, ensure accurate data collection and reporting, and ensure timely submission of all reports. · Attend Agency and Hospital administrative meetings as required and collaborate with other staff as needed. · Immediately report child abuse to the Department of Children and Family Services as mandated by law and in accordance with agency procedures. Requirements · Bachelor's degree in social work, Psychology, or closely related field, required. · 2 years of experience with homeless families, victims of domestic violence, or other trauma related populations, required · Experience in Public Speaking in a Professional and Clinical Setting and in providing professional presentations, required. · 40 hour domestic violence training and CPR/First Aid Certification, preferred. · Illinois Certified Domestic Violence Professional (ICDVP) Certification, preferred. · Bilingual skills (Spanish, Polish, or Russian), preferred. · Commitment to diversity, equity, and inclusion · Strong working knowledge and skill with Microsoft Office Suite along with excellent verbal and written communication and documentation skills. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills. · Must demonstrate flexibility and commitment to teamwork and collaboration. · Skilled in handling sensitive issues, responding appropriately in emergency situations and maintaining professional boundaries. · Must have access to reliable transportation. · Must be willing and able to work occasional evenings and weekends. Full-time Benefits: · 403b Retirement Plan · 403b Employer Match · Dental Insurance · Medical Insurance · Health Savings Account · Paid Time Off · Vision Insurance · EAP Salary Description 23.00-24.20

Temporary, Internship Description Are you seeking an internship that's rewarding and challenging? WINGS Program, Inc. may be the place for you! Programs of Study: (Master's & Bachelor's Levels) Social Work Justice Studies Gender Studies Psychology Counseling Requirements 40 hours of Domestic Violence Training may be a pre-requisite no fee for student interns if training is provided by WINGS Opportunities in multiple locations throughout the Northwest Suburbs and based out of our Metro location near Midway Airport Possible opportunities to work with children, adults and/or administrative tasks Variety of Settings Safe Houses, Community Based Services, and Office/Administrative Bilingual (Spanish/English) A Plus Address inquiries and submit resumes to: Megan W. Supervisor of Clinical Services **************************** ************ x217 Salary Description Unpaid Internship

Monitor and lead all aspects of a WINGS resale store's daily operations and ensures administration of store policies and procedures. The manager is in charge of meeting profitability goals through excellent merchandising, selling, and pricing of donations. Supervise paid staff and volunteers, rolls up sleeves to be part of the team. Strive for innovative solutions and alternatives in bettering the business. Key Responsibilities: · Create and maintain a positive, professional work environment · Motivate sales staff/volunteers to achieve net profitability goals · Ensure staff and volunteers are trained and have the resources to perform their jobs · Perform daily inspections of all store departments to ensure standards in visual presentation, stock replenishment and housekeeping are maintained · Hold staff accountable for following WINGS and Store policies and procedures; and when applicable, process corrective action in a timely fashion at the request of, and in the absence of, the Director of Resale Operations · Provide excellent communications within the store · Ensure communications from WINGS Main Office and Resale Management are delivered to all staff in a timely fashion · Plan and conduct regular store staff/volunteer meetings · Provide weekly report of trainings and scheduling to the Director of Resale Operations · During weekly supervision inform Director of Resale Operations of any problems or issues with staff and/or volunteers · At least once a month meet with each staff member to review goals and processes · Conduct employee reviews · Oversee store Volunteers · Coordinate with the Agency Community Resources Department to recruit Volunteers · Obtain Volunteer commitments for the monthly schedule · Establish specific goals/items for the Volunteers and Community Service Workers to execute daily as well as for those who come in during non-scheduled times · Assess Volunteer needs and increase Volunteer retention · Create a call-on-short-notice log to be used for staffing shortages and unplanned events. · Maintain organized Volunteer job aids for store operations · Create and maintain attractive displays and merchandising techniques while maximizing the use of floor space and schedule regular rotation of displays and merchandise · Maintain consistent pricing with the other WINGS stores, per pricing from the Logistics Center · Donor and Customer Interactions · Supervise Donor interactions, including gratitude expressions · Supervise Donation processing techniques and encourage processing improvements · Supervise Customer interactions throughout the store and at the register · Complete, on a timely basis, all administrative work as assigned by the Director of Resale Store Operations · Other duties as assigned by the Director of Resale Store Operations Requirements · 2 years of retail management experience, which includes customer service · Associates Degree required, bachelor's degree preferred · Commitment to diversity, equity, and inclusion · Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude · Take ownership for the operations of the assigned Store with an entrepreneurial spirit and strong leadership skills · Comfortable with technology both general computer and point of sale systems · Ability to work a flexible schedule, including weekdays and weekends · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and standing for 8 hours Full-time Benefits: · 403b Retirement Plan · 403b Employer Match · Dental Insurance · Medical Insurance · Health Savings Account · Paid Time Off · Vision Insurance · EAP Salary Description 55,000

To assist the Director in management of WINGS Housing Programs. Key Responsibilities: · Overseeing the Coordinated Entry Program or All Chicago Program, and additional programs as directed. · Supervise Housing Family Advocates as directed. · Responsible for submitting WINGS housing vacancies to CE, ensuring intakes are completed, matching clients, assign to the appropriate staff and coordinating move-ins with the Tenant Relations Manager. · Oversee housing interns including participation in the interview process, training, day-to-day tasks and supervision and assisting with completing evaluations. · Act as the primary liaison for client conflict resolution and crisis intervention. · Perform duties typically performed by the manager in their absence including ensuring all staff, and interns and volunteers are supported and have the resources to do their jobs and facilitating regular department meetings. · Assist in training housing staff. · As assigned, attend meetings and act as a liaison on behalf of the organization. · Carry a client case load that consists of developing a service plan, assisting in application for mainstream benefits, providing referrals and resources, and conducting case management activities such as: crisis intervention, conflict management, budgeting, parenting and life skills. · Assists clients in locating sustainable long-term housing and provide follow-up services as needed. · Collaborates with outside agencies in their work on clients' service plans and attend community resource meetings as needed. · Provides services in accordance with the ICDVP code of ethics. Respond to security concerns appropriately, documenting observations and actions taken. · Identify repairs and/or household needs, coordinating with Tenant Relations Manager, or others to ensure needs are met. · Supervises and coordinate activities related to daily living skills and client enrichment activities. · Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures. · Teach and/or assist in supervising the WINGS 40-hour domestic violence training and other classes that provide CEUs as required. · Maintain accurate records including up-to-date client files and case notes and submit reports and program evaluations within established timelines and prepare reports as assigned. · Prepare additional responsibilities as assigned. Requirements · Bachelor's degree in social service, counseling, or closely related field, or equivalent experience required. · 2 years of supervisory experience and experience working with clients with domestic violence, homelessness, mental health issues and/or substance abuse preferred. · 40-hour domestic violence training and CPR & First Aid Certification preferred. · ICDVP Certification preferred. · Commitment to diversity, equity and inclusion. · Strong working knowledge and skill with Microsoft Office Suite along with excellent verbal and written communication and documentation skills. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving and decision-making skills. · Skilled in working with sensitive issues and in maintaining professional boundaries with clients. · Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork. · Must have access to transportation. · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and climbing stairs. Full-time Benefits: 403b Retirement Plan 403b Employer Match Dental Insurance Medical Insurance Health Savings Account Paid Time Off Vision Insurance EAP #ZR Salary Description 55,000 - 57,500

Requirements Ability to operate point of sale system and accurately handle cash and merchandise. Commitment to diversity, equity, and inclusion. Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude. Comfortable with technology both general computer and point of sale systems. Ability to work a flexible schedule, including weekdays and weekends. Position requires periods of continuous standing, reaching, bending, stooping, kneeling, lifting, side-to-side and back-and-forth movements, and other physical movements that are necessary to sort and move bags/boxes of donated clothing and/or household and electronic merchandise, and then placing them in bins and other containers to be stored or put out on the store floor. Part-time Benefits 403b Retirement Plan 403b Employer Match IL Paid Leave for All or Chicago Paid Leave Vision Insurance EAP Salary Description 15.00

To provide Clinical Counseling services to adult clients within WINGS. Address issues related to domestic violence, homelessness, and other experiences of trauma by employing a strengths-based and trauma-informed counseling approach to service delivery. Key Responsibilities: · Provide counseling, crisis intervention, domestic violence education, safety planning, and referrals to WINGS clients. · Conduct biopsychosocial assessments with clients interested in counseling services. · Complete client-centered counseling Service Plans and updates according to policy. · Interact with clients and role model social skills, conflict resolution, parenting and other skills of daily living (this may include time management, self-care, conflict, and stress management). · Advocate for client needs and communicate these needs to the responsible staff member in order to coordinate services. · Ensure documentation of client records in an accurate and timely way and in accordance with agency policies and funding requirements. · Responsible for accurate and timely computer data entry and management of client information and services. · Train and provide clinical supervision to Counseling interns. · Coach and supervise ICDVP candidates. · As directed, assist with the training of 40-hour domestic violence and CEU trainings. · Attend and participate in weekly individual supervision under a licensed clinician, attend weekly team meetings as well as biweekly clinical group supervision. · Work with Development Staff to establish indicators and outcomes measures, ensure accurate data collection and reporting, and ensure timely submission of all reports. · Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures. · Perform additional responsibilities as assigned by the Manager of Clinical Services. · Work may be required some evenings, weekends, and holidays, and serve as an on-call staff on a rotating basis with minimal notice, and work at any of the locations within WINGS Program, required. Requirements · Master's degree in social work, counseling, or closely related field, required. · Fluent in speaking, writing, and reading both English and Spanish, preferred. · Experience working with people affected by homelessness, domestic violence, or other trauma related populations, required. · 40 Hour Domestic Violence Training preferred. · CPR & First Aid Certification preferred. · ICDVP credential preferred. · Commitment to Diversity, Equity, and Inclusion. · Strong working knowledge and skill with Microsoft Office Suite along with excellent verbal and written communication and documentation skills. · Must have strong interpersonal, problem-solving, organizational, and oral/written communication skills with professional boundaries. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving and decision-making skills. · Skilled in working with sensitive issues and in maintaining professional boundaries with clients. · Must have reliable transportation. Full-time Benefits: 403b Retirement Plan 403b Employer Match Dental Insurance Medical Insurance Health Savings Account Paid Time Off Vision Insurance EAP #ZR Salary Description 52,000-54,500

Full-time Description To aid in the logistics of donations and deliveries for WINGS Pantry, Program and Resale Operations. The Donations and Delivery Coordinator will assist in the coordination of and participate in execution of pickups and deliveries as needed. Key Responsibilities: · Assist in the coordinated donation pick-ups and deliveries to all WINGS locations, including residential and other destinations as assigned. · Collaborate with the Logistics and Pantry Teams to receive, organize and store donated items. · Provide excellent service in a professional manner at all times to all customers, internal and external. · Assist in organizing donation drives and events as needed. · Maintain records of donations and deliveries as instructed. · Attend and participate in meetings as required. · Work evenings, weekends and holidays as needed. · Other duties as assigned. Requirements · High school diploma or equivalent required. · Prior experience in a delivery role is preferred. · Valid Illinois driver's license, transportation, automobile insurance, and a clean driving record required. Ability to drive agency vehicles as required. · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 75 pounds using both hands/arms on a regular basis, climbing stairs, and standing for 8 hours. · Commitment to diversity, equity, and inclusion. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills. · Skilled in working with sensitive issues and in maintaining professional boundaries with clients. · Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork. Full-time Benefits: · 403b Retirement Plan · 403b Employer Match · Dental Insurance · Medical Insurance · Health Savings Account · Paid Time Off · Vision Insurance · EAP Salary Description 16.00-19.00

Monitor and lead all aspects of a WINGS resale store's daily operations and ensures administration of store policies and procedures. The manager is in charge of meeting profitability goals through excellent merchandising, selling, and pricing of donations. Supervise paid staff and volunteers, rolls up sleeves to be part of the team. Strive for innovative solutions and alternatives in bettering the business. Key Responsibilities: * Create and maintain a positive, professional work environment * Motivate sales staff/volunteers to achieve net profitability goals * Ensure staff and volunteers are trained and have the resources to perform their jobs * Perform daily inspections of all store departments to ensure standards in visual presentation, stock replenishment and housekeeping are maintained * Hold staff accountable for following WINGS and Store policies and procedures; and when applicable, process corrective action in a timely fashion at the request of, and in the absence of, the Director of Resale Operations * Provide excellent communications within the store * Ensure communications from WINGS Main Office and Resale Management are delivered to all staff in a timely fashion * Plan and conduct regular store staff/volunteer meetings * Provide weekly report of trainings and scheduling to the Director of Resale Operations * During weekly supervision inform Director of Resale Operations of any problems or issues with staff and/or volunteers * At least once a month meet with each staff member to review goals and processes * Conduct employee reviews * Oversee store Volunteers * Coordinate with the Agency Community Resources Department to recruit Volunteers * Obtain Volunteer commitments for the monthly schedule * Establish specific goals/items for the Volunteers and Community Service Workers to execute daily as well as for those who come in during non-scheduled times * Assess Volunteer needs and increase Volunteer retention * Create a call-on-short-notice log to be used for staffing shortages and unplanned events. * Maintain organized Volunteer job aids for store operations * Create and maintain attractive displays and merchandising techniques while maximizing the use of floor space and schedule regular rotation of displays and merchandise * Maintain consistent pricing with the other WINGS stores, per pricing from the Logistics Center * Donor and Customer Interactions * Supervise Donor interactions, including gratitude expressions * Supervise Donation processing techniques and encourage processing improvements * Supervise Customer interactions throughout the store and at the register * Complete, on a timely basis, all administrative work as assigned by the Director of Resale Store Operations * Other duties as assigned by the Director of Resale Store Operations Requirements * 2 years of retail management experience, which includes customer service * Associates Degree required, bachelor's degree preferred * Commitment to diversity, equity, and inclusion * Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude * Take ownership for the operations of the assigned Store with an entrepreneurial spirit and strong leadership skills * Comfortable with technology both general computer and point of sale systems * Ability to work a flexible schedule, including weekdays and weekends * Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and standing for 8 hours Full-time Benefits: * 403b Retirement Plan * 403b Employer Match * Dental Insurance * Medical Insurance * Health Savings Account * Paid Time Off * Vision Insurance * EAP Salary Description 55,000

Full-time Description To assist the Director in management of WINGS Housing Programs. Key Responsibilities: · Overseeing the Coordinated Entry Program or All Chicago Program, and additional programs as directed. · Supervise Housing Family Advocates as directed. · Responsible for submitting WINGS housing vacancies to CE, ensuring intakes are completed, matching clients, assign to the appropriate staff and coordinating move-ins with the Tenant Relations Manager. · Oversee housing interns including participation in the interview process, training, day-to-day tasks and supervision and assisting with completing evaluations. · Act as the primary liaison for client conflict resolution and crisis intervention. · Perform duties typically performed by the manager in their absence including ensuring all staff, and interns and volunteers are supported and have the resources to do their jobs and facilitating regular department meetings. · Assist in training housing staff. · As assigned, attend meetings and act as a liaison on behalf of the organization. · Carry a client case load that consists of developing a service plan, assisting in application for mainstream benefits, providing referrals and resources, and conducting case management activities such as: crisis intervention, conflict management, budgeting, parenting and life skills. · Assists clients in locating sustainable long-term housing and provide follow-up services as needed. · Collaborates with outside agencies in their work on clients' service plans and attend community resource meetings as needed. · Provides services in accordance with the ICDVP code of ethics. Respond to security concerns appropriately, documenting observations and actions taken. · Identify repairs and/or household needs, coordinating with Tenant Relations Manager, or others to ensure needs are met. · Supervises and coordinate activities related to daily living skills and client enrichment activities. · Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures. · Teach and/or assist in supervising the WINGS 40-hour domestic violence training and other classes that provide CEUs as required. · Maintain accurate records including up-to-date client files and case notes and submit reports and program evaluations within established timelines and prepare reports as assigned. · Prepare additional responsibilities as assigned. Requirements · Bachelor's degree in social service, counseling, or closely related field, or equivalent experience required. · 2 years of supervisory experience and experience working with clients with domestic violence, homelessness, mental health issues and/or substance abuse preferred. · 40-hour domestic violence training and CPR & First Aid Certification preferred. · ICDVP Certification preferred. · Commitment to diversity, equity and inclusion. · Strong working knowledge and skill with Microsoft Office Suite along with excellent verbal and written communication and documentation skills. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving and decision-making skills. · Skilled in working with sensitive issues and in maintaining professional boundaries with clients. · Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork. · Must have access to transportation. · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and climbing stairs. Full-time Benefits: 403b Retirement Plan 403b Employer Match Dental Insurance Medical Insurance Health Savings Account Paid Time Off Vision Insurance EAP #ZR Salary Description 55,000 - 57,500

Full-time Description To maintain the smooth operation of the Safe House and Crisis Line, and support clients as needed. · Operate the Crisis Line by providing crisis intervention, counseling, education, safety planning, and referrals to callers. · Conduct and approve intake and eligibility evaluations to determine guest's needs and appropriateness for services at the Safe House. · Interact with guests in the community areas of the house and role model social skills, conflict resolution, parenting and other skills of daily living (this may include time management, self-care, conflict and stress management, parenting, budgeting and others). · Supervise and coordinate activities related to house policies and chores. · Identify guest needs and communicate these needs to the responsible staff member to secure donations and services. · Ensure building is safe and secure, reporting any concerns to appropriate personnel. · Maintain timely, accurate records including up-to-date client files, statistics report, and census. · Update daily roster and shift reports. · Assist with meals and mealtime during the shift. · Assist in processing and storing donations as requested. · Attend and participate in supervision, weekly group meetings, and other meetings as required. · Conduct, attend, and participate in appropriate training and education. · Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures. · Work evenings, weekends and holidays as needed. Requirements · Associates degree in social service, counseling, or closely related field, or equivalent job experience required. · 40-hour domestic violence training and CPR/First Aid preferred. · ICDVP credential preferred. · Food Safety and Sanitation Certification preferred. · Bilingual skills (Spanish, Polish, or Russian) preferred. · Familiarity with Microsoft Office Suite. · Commitment to diversity, equity, and inclusion. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills. · Skilled in working with sensitive issues and in maintaining professional boundaries with clients. · Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork. · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and occasionally standing for extended periods. Full-time Benefits: 403b Retirement Plan 403b Employer Match Dental Insurance Medical Insurance Health Savings Account Paid Time Off Vision Insurance EAP Salary Description 20.00 - 21.20

Full-time Description Monitor and lead all aspects of a WINGS resale store's daily operations and ensures administration of store policies and procedures. The manager is in charge of meeting profitability goals through excellent merchandising, selling, and pricing of donations. Supervise paid staff and volunteers, rolls up sleeves to be part of the team. Strive for innovative solutions and alternatives in bettering the business. Key Responsibilities: · Create and maintain a positive, professional work environment · Motivate sales staff/volunteers to achieve net profitability goals · Ensure staff and volunteers are trained and have the resources to perform their jobs · Perform daily inspections of all store departments to ensure standards in visual presentation, stock replenishment and housekeeping are maintained · Hold staff accountable for following WINGS and Store policies and procedures; and when applicable, process corrective action in a timely fashion at the request of, and in the absence of, the Director of Resale Operations · Provide excellent communications within the store · Ensure communications from WINGS Main Office and Resale Management are delivered to all staff in a timely fashion · Plan and conduct regular store staff/volunteer meetings · Provide weekly report of trainings and scheduling to the Director of Resale Operations · During weekly supervision inform Director of Resale Operations of any problems or issues with staff and/or volunteers · At least once a month meet with each staff member to review goals and processes · Conduct employee reviews · Oversee store Volunteers · Coordinate with the Agency Community Resources Department to recruit Volunteers · Obtain Volunteer commitments for the monthly schedule · Establish specific goals/items for the Volunteers and Community Service Workers to execute daily as well as for those who come in during non-scheduled times · Assess Volunteer needs and increase Volunteer retention · Create a call-on-short-notice log to be used for staffing shortages and unplanned events. · Maintain organized Volunteer job aids for store operations · Create and maintain attractive displays and merchandising techniques while maximizing the use of floor space and schedule regular rotation of displays and merchandise · Maintain consistent pricing with the other WINGS stores, per pricing from the Logistics Center · Donor and Customer Interactions · Supervise Donor interactions, including gratitude expressions · Supervise Donation processing techniques and encourage processing improvements · Supervise Customer interactions throughout the store and at the register · Complete, on a timely basis, all administrative work as assigned by the Director of Resale Store Operations · Other duties as assigned by the Director of Resale Store Operations Requirements · 2 years of retail management experience, which includes customer service · Associates Degree required, bachelor's degree preferred · Commitment to diversity, equity, and inclusion · Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude · Take ownership for the operations of the assigned Store with an entrepreneurial spirit and strong leadership skills · Comfortable with technology both general computer and point of sale systems · Ability to work a flexible schedule, including weekdays and weekends · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and standing for 8 hours Full-time Benefits: · 403b Retirement Plan · 403b Employer Match · Dental Insurance · Medical Insurance · Health Savings Account · Paid Time Off · Vision Insurance · EAP Salary Description 55,000

Full-time Description To provide Clinical Counseling services to adult clients within WINGS. Address issues related to domestic violence, homelessness, and other experiences of trauma by employing a strengths-based and trauma-informed counseling approach to service delivery. Key Responsibilities: · Provide counseling, crisis intervention, domestic violence education, safety planning, and referrals to WINGS clients. · Conduct biopsychosocial assessments with clients interested in counseling services. · Complete client-centered counseling Service Plans and updates according to policy. · Interact with clients and role model social skills, conflict resolution, parenting and other skills of daily living (this may include time management, self-care, conflict, and stress management). · Advocate for client needs and communicate these needs to the responsible staff member in order to coordinate services. · Ensure documentation of client records in an accurate and timely way and in accordance with agency policies and funding requirements. · Responsible for accurate and timely computer data entry and management of client information and services. · Train and provide clinical supervision to Counseling interns. · Coach and supervise ICDVP candidates. · As directed, assist with the training of 40-hour domestic violence and CEU trainings. · Attend and participate in weekly individual supervision under a licensed clinician, attend weekly team meetings as well as biweekly clinical group supervision. · Work with Development Staff to establish indicators and outcomes measures, ensure accurate data collection and reporting, and ensure timely submission of all reports. · Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures. · Perform additional responsibilities as assigned by the Manager of Clinical Services. · Work may be required some evenings, weekends, and holidays, and serve as an on-call staff on a rotating basis with minimal notice, and work at any of the locations within WINGS Program, required. Requirements · Master's degree in social work, counseling, or closely related field, required. · Fluent in speaking, writing, and reading both English and Spanish, preferred. · Experience working with people affected by homelessness, domestic violence, or other trauma related populations, required. · 40 Hour Domestic Violence Training preferred. · CPR & First Aid Certification preferred. · ICDVP credential preferred. · Commitment to Diversity, Equity, and Inclusion. · Strong working knowledge and skill with Microsoft Office Suite along with excellent verbal and written communication and documentation skills. · Must have strong interpersonal, problem-solving, organizational, and oral/written communication skills with professional boundaries. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving and decision-making skills. · Skilled in working with sensitive issues and in maintaining professional boundaries with clients. · Must have reliable transportation. Full-time Benefits: 403b Retirement Plan 403b Employer Match Dental Insurance Medical Insurance Health Savings Account Paid Time Off Vision Insurance EAP #ZR Salary Description 52,000-54,500

To maintain the smooth operation of the Safe House and Crisis Line, and support clients as needed. · Operate the Crisis Line by providing crisis intervention, counseling, education, safety planning, and referrals to callers. · Conduct and approve intake and eligibility evaluations to determine guest's needs and appropriateness for services at the Safe House. · Interact with guests in the community areas of the house and role model social skills, conflict resolution, parenting and other skills of daily living (this may include time management, self-care, conflict and stress management, parenting, budgeting and others). · Supervise and coordinate activities related to house policies and chores. · Identify guest needs and communicate these needs to the responsible staff member to secure donations and services. · Ensure building is safe and secure, reporting any concerns to appropriate personnel. · Maintain timely, accurate records including up-to-date client files, statistics report, and census. · Update daily roster and shift reports. · Assist with meals and mealtime during the shift. · Assist in processing and storing donations as requested. · Attend and participate in supervision, weekly group meetings, and other meetings as required. · Conduct, attend, and participate in appropriate training and education. · Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures. · Work evenings, weekends and holidays as needed. Requirements · Associates degree in social service, counseling, or closely related field, or equivalent job experience required. · 40-hour domestic violence training and CPR/First Aid preferred. · ICDVP credential preferred. · Food Safety and Sanitation Certification preferred. · Bilingual skills (Spanish, Polish, or Russian) preferred. · Familiarity with Microsoft Office Suite. · Commitment to diversity, equity, and inclusion. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills. · Skilled in working with sensitive issues and in maintaining professional boundaries with clients. · Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork. · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and occasionally standing for extended periods. Full-time Benefits: 403b Retirement Plan 403b Employer Match Dental Insurance Medical Insurance Health Savings Account Paid Time Off Vision Insurance EAP Salary Description 20.00 - 21.20

To maintain the smooth operation of the Safe House and Crisis Line, and support clients as needed. Key Responsibilities: · Operate the Crisis Line by providing crisis intervention, counseling, education, safety planning, and referrals to callers. · Conduct and approve intake and eligibility evaluations to determine guest's needs and appropriateness for services at the Safe House. · Interact with guests in the community areas of the house and role model social skills, conflict resolution, parenting and other skills of daily living (this may include time management, self-care, conflict and stress management, parenting, budgeting and others). · Supervise and coordinate activities related to house policies and chores. · Identify guest needs and communicate these needs to the responsible staff member to secure donations and services. · Ensure building is safe and secure, reporting any concerns to appropriate personnel. · Maintain timely, accurate records including up-to-date client files, statistics report, and census. · Update daily roster and shift reports. · Assist with meals and mealtime during the shift. · Assist in processing and storing donations as requested. · Attend and participate in supervision, weekly group meetings, and other meetings as required. · Conduct, attend, and participate in appropriate training and education. · Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures. · Work evenings, weekends and holidays as needed. Requirements · Associates degree in social service, counseling, or closely related field, or equivalent job experience required. · 40-hour domestic violence training and CPR/First Aid preferred. · ICDVP credential preferred. · Food Safety and Sanitation Certification preferred. · Bilingual skills (Spanish, Polish, or Russian) preferred. · Familiarity with Microsoft Office Suite. · Commitment to diversity, equity, and inclusion. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills. · Skilled in working with sensitive issues and in maintaining professional boundaries with clients. · Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork. · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and occasionally standing for extended periods. Benefits IL Paid Leave for All or Chicago Paid Leave EAP Salary Description 20.00

The Medical Advocate (MA) position involves working with survivors of domestic violence. The MA duties include medical advocacy, supportive services, and case management to individuals, who are screened through the Traumatic Brain Injury (TBI) assessment tool. WINGS Program, Inc. promotes self-reliance through an empathic and caring atmosphere. Key Responsibilities: · Assess each patient's strengths and needs upon entry to the pilot TBI program. Identify the level of care for medical/dental, social, education, and required support. · Provides direct patient services in the form of bedsides, crisis intervention, emotional support, and conflict resolution in accordance with the TBI response toolkit. · Provide direct services to clients with TBI diagnosis including but not limited to case management and comprehensive support. · Develop, monitor, and revise service plans which include goals and objectives identified by client. · Assist clients in application and follow up of mainstream benefits, location of sustainable long- term housing, and provide referrals/.resources. · Attend Agency and Hospital administrative meetings and collaborate with internal and external staff and community partners. · Immediately report child abuse to the Department of Children and Family Services as mandated by law and in accordance with agency procedures. · Adhere to policy and procedures related to IPV-Induced TBI assessment/best practice. · Provide services in accordance with the Illinois Certified Domestic Violence Professionals code of ethics. · Respond to security concerns appropriately, documenting observations and actions taken. · Complete and maintain case notes, and document service statistics. · Ensure administrative responsibilities and reporting are completed in accordance with agency policy. · Request donations and acquire items needed for clients. · Attend community resource meetings and act as liaison to create resource manual. · Other duties as assigned. Requirements · Bachelor's degree in social service, a closely related field, or equivalent job experience required. · Minimum of 2 years of experience in social services, case management, and informal counseling required. · 40 hour domestic violence training and CPR & First Aid Certification preferred. · Illinois Certified Domestic Violence Professional (ICDVP) Certification preferred. · Commitment to diversity, equity, and inclusion. · Strong working knowledge and skill with Microsoft Office Suite along with excellent verbal and written communication and documentation skills. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills. · Must demonstrate flexibility and commitment to teamwork. · Skilled in handling sensitive issues, responding appropriately in emergency situations and maintaining professional boundaries. · Transportation - Must have reliable transportation, valid driver's license, and automobile insurance. · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting to 35 pounds using both hands/arms on a regular basis, climbing stairs, hear and/or see fire and intruder alarms, and occasionally standing for extended periods. Part-time Benefits · 403b Retirement Plan · 403b Employer Match · IL Paid Leave for All · Vision Insurance · EAP Salary Description 23.00-25.40

! Established in 1985 as a nonprofit advocate for homeless women and children, we have expanded to become one of the largest domestic violence service and housing providers in Illinois. Today, single individuals (women/men/transgender) and their children can receive temporary safe shelter through WINGS housing, while our staff provides one-on-one, individualized assistance in setting personal goals that will enable them to work, continue their education, and care for themselves and their children. Simply put, we provide a pathway to independence for people whose lives have been disrupted by domestic violence. Objective: To maintain the smooth operation of the Safe House and Crisis Line, and support clients as needed. Key Responsibilities: · Operate the Crisis Line by providing crisis intervention, counseling, education, safety planning, and referrals to callers. · Conduct and approve intake and eligibility evaluations to determine guest's needs and appropriateness for services at the Safe House. · Interact with guests in the community areas of the house and role model social skills, conflict resolution, parenting and other skills of daily living (this may include time management, self-care, conflict and stress management, parenting, budgeting and others). · Supervise and coordinate activities related to house policies and chores. · Identify guest needs and communicate these needs to the responsible staff member to secure donations and services. · Ensure building is safe and secure, reporting any concerns to appropriate personnel. · Maintain timely, accurate records including up-to-date client files, statistics report, and census. · Update daily roster and shift reports. · Assist with meals and mealtime during the shift. · Assist in processing and storing donations as requested. · Attend and participate in supervision, weekly group meetings, and other meetings as required. · Conduct, attend, and participate in appropriate training and education. · Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures. · Work evenings, weekends and holidays as needed. Requirements · Associates degree in social service, counseling, or closely related field, or equivalent job experience required. · 40-hour domestic violence training and CPR/First Aid preferred. · ICDVP credential preferred. · Food Safety and Sanitation Certification preferred. · Bilingual skills (Spanish, Polish, or Russian) preferred. · Familiarity with Microsoft Office Suite. · Commitment to diversity, equity, and inclusion. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills. · Skilled in working with sensitive issues and in maintaining professional boundaries with clients. · Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork. · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and occasionally standing for extended periods. Part-time Benefits - Position is 30 hours a week · 403b Retirement Plan · 403b Employer Match · Medical Insurance · Dental Insurance · IL Paid Leave for All · Vision Insurance · EAP Salary Description 20.00 - 21.20