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Become A Wireless Care Representative

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Working As A Wireless Care Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

Example Of What A Wireless Care Representative does

  • Listen to the customer and comprehend the reason for the call (e.g., status, trouble report).
  • Team lead managed and help trained customer care representative for Verizon wireless.
  • Processed data entry, updated and maintained narrative and statistical records of all client contacts.
  • Maintain profession demeanor with customers at all times.
  • Utilize my communication skills to relate to the students and their parents.
  • Receive incoming phone calls from the clients' employees on order inquiries and status.
  • Coach them on how to utilize features of their website to ensure customer satisfaction and retention.
  • Accessed and updated customer accounts through computer based systems with customer on the phone.
  • Provide customer service to Verizon wireless customers and up sale.
  • Use telephones to reach out to customers and verify account information.
  • Guide the customer through a battery of self-help installation and repair opportunities.
  • Have obtained knowledge on Sprint, Verizon, AT&T, and T-Mobile 2 year service agreements and installment plans.
  • Responded to complex customer calls/Billing and Payment issues, Entered and processed customer material requests.
  • Train new employee's standards and procedures of the job, multi-tasking, and computer skills.
  • Reconciled customers' accounts with billing issues.
  • Receive inbound calls from Customers who have questions or concerns related.
  • Created new accounts and deactivated XM radios.
  • Assisted customers with general billing, account, and technical support.
  • Resolve customer questions and concerns.
  • Handled customer service issues such as trouble shooting equipment and billing issues.

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How To Become A Wireless Care Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Wireless Care Representative jobs

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Top Skills for A Wireless Care Representative

CustomerServiceSkillsVerizonInboundCallsTechnicalSupportTroubleReportCustomerServiceIssuesPhoneCallsCustomerAccountsSelf-HelpInstallationEnsureCustomerSatisfactionCustomerQuestionsWirelessCustomersBillingIssuesDataEntryTechnicalIssuesCustomerInquiriesCustomerCareCommunicationSkillsAccountInformationXM

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Top Wireless Care Representative Skills

  1. Customer Service Skills
  2. Verizon
  3. Inbound Calls
You can check out examples of real life uses of top skills on resumes here:
  • Use your natural empathy and great customer service skills to support our customers.
  • Demonstrated Verizon wireless devices and products.
  • Process inbound calls from banking clients and resolve their issues in a timely and effective manner.
  • Provided technical support and sales recommendations to ensure customer retention.
  • Listen to the customer and comprehend the reason for the call (e.g., status, trouble report).

Top Wireless Care Representative Employers

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Wireless Care Representative Videos

A Look Inside: Retail Careers | AT&T

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