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Become A Wireless Care Representative

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Working As A Wireless Care Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $54,056

    Average Salary

What Does A Wireless Care Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Wireless Care Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Wireless Care Representative Videos

A Look Inside: Retail Careers | AT&T

Wireless Care Representative Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Representative 2.1 years
Home Agent 1.7 years
Top Careers Before Wireless Care Representative
Cashier 19.4%
Teller 3.6%
Waitress 3.0%
Server 2.9%
Internship 2.6%
Volunteer 1.9%
Assistant 1.9%
Top Careers After Wireless Care Representative
Cashier 5.3%
Teller 5.0%
Internship 3.5%
Specialist 2.2%

Do you work as a Wireless Care Representative?

Wireless Care Representative Demographics

Gender

Female

68.8%

Male

29.2%

Unknown

1.9%
Ethnicity

White

60.5%

Hispanic or Latino

18.0%

Black or African American

12.8%

Asian

5.7%

Unknown

3.1%
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Foreign Languages Spoken

Spanish

67.9%

French

7.1%

Portuguese

3.6%

Wolof

3.6%

Albanian

3.6%

Malayalam

3.6%

Russian

3.6%

Polish

3.6%

Arabic

3.6%
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Wireless Care Representative Education

Schools

University of North Carolina at Greensboro

15.6%

Southwest Tennessee Community College

12.8%

University of Memphis

11.7%

University of Phoenix

7.8%

Guilford Technical Community College

7.2%

Strayer University

6.1%

Concorde Career College

4.4%

Ashford University

3.9%

American InterContinental University

3.3%

Texas Southern University

3.3%

Remington College

3.3%

North Carolina A & T State University

2.8%

State University of New York Broome Community College

2.2%

University of Texas at San Antonio

2.2%

Texas State University

2.2%

Texas A&M University

2.2%

University of Houston

2.2%

University of North Carolina at Charlotte

2.2%

Kaplan University

2.2%

Grand Canyon University

2.2%
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Majors

Business

24.0%

Psychology

7.9%

Health Care Administration

7.9%

Nursing

6.9%

Criminal Justice

6.4%

Medical Assisting Services

5.1%

Marketing

5.1%

General Studies

4.6%

Communication

4.6%

Education

4.3%

Accounting

3.6%

Social Work

2.8%

Sociology

2.6%

Biology

2.3%

Human Resources Management

2.3%

Management

2.0%

Pharmacy

2.0%

Elementary Education

2.0%

Nursing Assistants

2.0%

Computer Science

1.5%
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Degrees

Bachelors

36.4%

Other

33.2%

Associate

14.2%

Masters

7.9%

Certificate

4.0%

Diploma

3.9%

Doctorate

0.3%
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Wireless Care Representative Videos

A Look Inside: Retail Careers | AT&T

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Top Skills for A Wireless Care Representative

  1. Customer Service
  2. Phone Calls
  3. Verizon
You can check out examples of real life uses of top skills on resumes here:
  • Provided quality customer service by taking inbound call center environment related to setting up medication orders and processing prescription claims.
  • Receive incoming phone calls from the clients' employees on order inquiries and status.
  • Entrusted with confidential information of customers and Verizon Wireless.
  • Provided technical support and sales recommendations to ensure customer retention.
  • Developed, maintained and communicated thorough, up-to-date knowledge of wireless products, accessories, pricing plans, and service features.

How Would You Rate Working As a Wireless Care Representative?

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Top Wireless Care Representative Employers

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Jobs From Top Wireless Care Representative Employers

Wireless Care Representative Videos

A Look Inside: Retail Careers | AT&T

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