Top Wireless Consultant Skills

Below we've compiled a list of the most important skills for a Wireless Consultant. We ranked the top skills based on the percentage of Wireless Consultant resumes they appeared on. For example, 8.1% of Wireless Consultant resumes contained Customer Service as a skill. Let's find out what skills a Wireless Consultant actually needs in order to be successful in the workplace.

The six most common skills found on Wireless Consultant resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Wireless Consultant jobs:
  • Engaged in excellent customer service by identifying customer needs, making recommendations, overcoming objections and closing sales.
  • Developed strong communication skills and customer service ability in order to grow company revenue through business results.
  • Maintain all sales expectations to deliver superior business results achieved by excellence in customer service.
  • Worked in a commission structured environment while providing customer service to new and existing customers.
  • Developed insight into turn-key solutions to satisfy customers and more that provided exceptional customer service.
  • Documented customer service interactions to maintain compliance with the organization's quality assurance initiatives.
  • Excelled in providing outstanding customer service in a rewarding and challenging sales environment.
  • Worked with other internal departments and customer service center to achieve customer satisfaction.
  • Provided personalized customer service and an exceptional level of expertise in mobile devices.
  • Assisted store customers with wireless technology issues while providing excellent customer service.
  • Provide excellent customer service by maintaining integrity, courtesy, and professionalism.
  • Provided superior customer service by identifying the individual needs of each customer.
  • Answered basic customer service questions and contacted national customer service for customers.
  • Administer customer service issues and evaluate store merchandise to maintain inventory level.
  • Ensured optimal levels of customer services to existing and prospective customers.
  • Provided outstanding customer service while operating in a highly competitive market.
  • Specialized in sales, excelled in information retention and customer service
  • Provided efficient, courteous and extraordinary customer service and experience.
  • Resolved customer service issues regarding their cellular phone company providers.
  • Provided excellent customer service to new and current wireless customers.

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2. Verizon

high Demand
Here's how Verizon is used in Wireless Consultant jobs:
  • Updated technical, sales, and business knowledge by participating in educational opportunities offered by Verizon Wireless and others.
  • Worked without supervision providing exceptional customer service to all current and potential Verizon customers via walk-in and phone.
  • Provide superior customer service interface to clients interested in purchasing of Verizon Wireless cellular services and plans.
  • Attended formal and informal training to better understand Verizon technology and services to better assist customers.
  • Worked with Verizon Wireless to provide an outstanding customer experience in the wireless communication industry.
  • Communicated efficiently with customers as well as with fellow Verizon employees and Verizon technical support.
  • Attended and gained valuable knowledge through participating in ongoing Verizon Wireless education programs and seminars.
  • Learned new business development and integration processes for perspective and existing Verizon Wireless accounts.
  • Analyzed customers accounts for upgrades/new services that would benefit their experience with Verizon services.
  • Seasoned sales representative for Cellular Sales, an authorized retailer for Verizon wireless.
  • Improved customer relations with established Verizon customers in the Deming area.
  • Use specifically designed computer programs for Cellular Sales and Verizon Wireless.
  • Provide quality customer service to new and existing Verizon customers.
  • Worked as an authorized indirect agent of Verizon Wireless.
  • Provided information about Verizon phones and services to customers.
  • Showed profitability advantage of Verizon's services.
  • Increased contractual revenue for Verizon Wireless.
  • Represent Verizon Wireless through Cellular Sales.
  • Contracted salesman for Verizon Wireless.
  • Worked for Verizon -Began/end service-Took payments-Sales

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3. Cell Phones

high Demand
Here's how Cell Phones is used in Wireless Consultant jobs:
  • Demonstrated extensive knowledge on different hand-held devices, specifically cell phones and tablets, but also gaming and other electronic devices.
  • Worked full-time in Best Buy Mobile department where my duties included selling, activating cell phones, and troubleshooting technical problems.
  • Conducted training seminars for new and existing customers to demonstrate wireless e-mail devices, pagers, cell phones and desktop software.
  • Assist customers with purchases in our department, which consist of cell phones and mp3 players and various electronics.
  • Conducted sales of cell phones and accessories to customers, organize proper display of cell phones in the department.
  • Fix repair cell phones, Repair of Broken LCD Displays, Trackballs, USB Ports and Charger Ports.
  • Provided excellent customer service for new and existing customers with the purchase of cell phones and cellular service.
  • Activate and set up cell phones, air cards, and home phone devices for consumers and businesses.
  • Worked in cell phones sales and money saving solutions, providing the right plans to fit customer needs.
  • Assist and troubleshoot customer's technical issues with cell phones both over the phone and in person.
  • Helped customers maximize their buying experience when purchasing cameras, MP3 players, and cell phones.
  • Activate purchased cell phones and make recommended changes to usage plans for several cellular carriers.
  • Market cell phones to consumers and try to switch them off of their contract services.
  • Consulted customers with choosing the right plans and cell phones to fit their everyday lives.
  • Full knowledge of technological advancement in cell phones, house phones, and mp3 players.
  • Performed skillful tasks in troubleshooting electronics, cell phones, tablets, and laptop computers.
  • Present customers with the most up-to-date information on cell phones, applications, and accessories.
  • Described product to customers and accurately explained details and care of cell phones and tablets.
  • Assisted customers with technical difficulties and drove sales of cell phones and other products.
  • Educated myself a lot more than what I had previously known about cell phones.

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4. Wireless Products

high Demand
Here's how Wireless Products is used in Wireless Consultant jobs:
  • Excelled at interfacing with customers with an empathetic personal nature while influencing purchasing decisions of advance wireless products and services.
  • Market various wireless products -Reaffirm and establish new consumer to business relationships -Customer service -Handle large amounts of cash -Inventory
  • Resolved customer complaints and provided informational knowledge pertaining to cellular and wireless products, applications, and software.
  • Develop continuous and up-to-date knowledge of Russell Cellular and wireless products and services; demonstrate equipment capabilities.
  • Assume full responsibility in maximizing transactions selling wireless products and services to new and existing customers.
  • Provided in-house Tier 1 technical operational and maintenance troubleshooting of wireless products.
  • Provide an untouchable customer experience while selling Verizon wireless products and services.
  • Achieved/surpassed individual sales targets for portfolio of wireless products and services.
  • Ensured appropriate knowledge on various wireless products and associate accessories.
  • Provided customers with detailed understanding of wireless products and services.
  • Promoted wireless products to potential customers and current customers.
  • Demonstrated wireless products and capabilities to customers.
  • Helped set clients up with wireless products and home services while delivering excellent customer service, and building a strong clientele.
  • Work directly with Consumers and Small Medium Businesses (SMB) to find wireless products and services to fit their needs.
  • Simplified complex sales practices on wireless products through the use of presentations and consultations to both businesses and individual consumers daily.
  • Remained current on all wireless products, services, industry and competitive trends and demonstrate equipment functions and network capability.
  • Performed a wide variety of tasks as a Wireless Consultant for a nationwide retailer of Verizon Wireless products and services.
  • Provide excellent customer service and sell wireless products to clients, while introducing them to new and every changing wireless product
  • Created a demand for both wireless products and services through retail walk ins, cold canvassing and visiting local businesses.
  • Assist customers with any questions regarding Verizon Wireless products* Sales and customer service* Maintained store, performing minor and routine tasks

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5. Technical Support

high Demand
Here's how Technical Support is used in Wireless Consultant jobs:
  • Assisted customers with their wireless technology needs while providing excellent customer service and technical support.
  • Worked with Customer Service and Technical Support to ensure Customers Satisfaction in every matter.
  • Worked closely with technical support, supervisors, and telephone customer service representatives.
  • Increased profitability via providing accurate technical support and business analysis.
  • Provided technical support for wireless network connectivity and functionality issues.
  • Provide wide variety of customer service including technical support.
  • Proved excellent customer technical support and developed brand loyalty.
  • Leveraged expertise in providing consistent technical support to customers.
  • Preformed technical support for various mobile operating systems
  • Advised customers on product usage to improve production, assisted with activating accounts and obtaining upgrades and provided ongoing technical support.
  • Answer questions or any concerns that may arise with bills, technical support, plans, phones., etc.
  • Helped customers with technical support for their mobile issues, also, transferred information from one device to another.
  • Provide technical support for customers in store and over the phone as well as for my co workers.
  • Perform back office duties, inventory, technical support, accessory stock and shipping and receiving of equipment.
  • Provided technical support to all issues with the store's network, computers, printers and mobile devices.
  • Worked directly with customers both on sales (products and services) and on technical support.
  • Assist with wireless technical support such as trouble shoot email accounts, and mobile network connectivity.
  • Resolved customer issues including but not limited to: sales, billing, and technical support.
  • Required to meet very high sales quotas while also providing excellent customer service and technical support.
  • Provide the best Customer Service and hands on technical support to each and every customer.

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6. T-Mobile

high Demand
Here's how T-Mobile is used in Wireless Consultant jobs:
  • Activated and setup phones using various carrier systems: Verizon, Sprint, AT&T, T-Mobile, Cricket etc.
  • Partnered with T-Mobile, AT&T Mobility, and Verizon Wireless to increase sales of their respective products and services.
  • Verify customer identity and account information by providing carrier information which includes AT&T, Verizon, Sprint and T-Mobile.
  • Performed Post Paid, Upgrades, Pre-Paid, and account analysis through Verizon, AT&T, and T-Mobile.
  • Coordinate activation and deactivation of devices with respective carriers such as AT&T, T-Mobile, Sprint and Verizon.
  • Assisted customers with tech support and troubleshooting with their devices and service to ensure their satisfaction and trust with T-Mobile.
  • Assist customers in making the right phone plan choice (ATT, T-mobile and Sprint) through impartial advice.
  • Provided direction and support for streamlining AT&T, T-Mobile, and Verizon project close-out procedures.
  • Sell and activated cellular phones for Sprint, Verizon, AT&T, and T-Mobile.
  • Represented a variety of large phone carriers like AT&T, T-Mobile, & Sprint.
  • Partnered with a high-performing team selling T-Mobile at the largest Retail Branded Partner in AZ.
  • Provided cutting edge wireless solutions to clients from AT&T, Verizon and T-mobile.
  • Sell the latest Verizon, AT&T and T-Mobile cellular phones to Costco customers.
  • Worked with ATT, Verizon, and T-Mobile Systems for setting up and changing accounts.
  • Processed wireless sales for T-Mobile, Verizon, AT&T & Boost mobile.
  • Hired to sell Postpaid phones (Contracts) from T-Mobile, Verizon and Sprint.
  • Activated new wireless service for AT&T, Verizon, and T-Mobile.
  • Supported T-Mobile's RIP Project in the North East foot print.
  • Keep up with current T-Mobile promotions and new technology.
  • Alarm clearing of node B for T-Mobile acceptance.

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7. New Accounts

high Demand
Here's how New Accounts is used in Wireless Consultant jobs:
  • Optimized accounts by understanding telecommunications products and services, monitoring competitors, and building new accounts.
  • Open new accounts and renew existing ones.- Recommend products and services to customers- Participate in marketing efforts
  • Generated new accounts while establishing close client relationships within the wireless industry.
  • Service existing customer/business accounts as well as establishing new accounts.
  • Developed new accounts and helped customers with their existing accounts
  • Open new accounts, update existing accounts, complete customer transactions while maintaining an accurately balanced cash register at all times.
  • Use programs such as excel, word, and sales tracker to track quotas, leads and new accounts.
  • Acquired and developed new accounts as well as worked with an existing account base to further its development.
  • Utilize programs on desktop that are specific to U.S. Cellular to open new accounts and maintain accounts receivable.
  • Developed new accounts, generated growth and profitability by being adept to changing circumstances with innovative sales strategies.
  • Assisted customers in the development of new accounts and the implementation of new phone and Internet devices.
  • Activated new accounts for customers, while providing assistance for existing customers in any troubleshooting or inquiries.
  • Sell new services, set up new accounts and provide customer service for new and existing customers.
  • Create new accounts, manage and modify existing accounts for individuals as well as businesses.
  • Set up new accounts and assist current customers with payments and technical issues with phones.
  • Open new accounts for customers on either Sprint, Verizon, AT&T.
  • Completed credit checks to open new accounts, while ensuring customer privacy and security.
  • Call on a variety of businesses and customers to service and generate new accounts.
  • Generated new accounts and reviewed past due accounts with clients to establish payment plans.
  • Secured new accounts and clients by finding ways to interest buyers and agents.

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8. Retail Store

high Demand
Here's how Retail Store is used in Wireless Consultant jobs:
  • Offered and sold wireless plans, services and equipment to over 100 in-store customers daily, within vibrant retail store setting.
  • Worked with Corporate Retail Store Practices & Administration Manager to resolve outstanding issues with retail procedures and CARES functionality.
  • Utilize marketing strategies to effectively promote cellular products and service with the optimum goal of maximizing retail store sales.
  • Participated in all functions of a retail store/kiosk including sales, customer service, inventory and technical troubleshooting.
  • Promoted to lead sales associate to run the highest volume retail store in the Oklahoma City market.
  • Employed in a retail sales environment working as a front-line cashier in a wireless retail store.
  • Assist with all function within a retail store by complying with company policies and procedures.
  • Performed all aspects of opening or closing retail store in compliance with written procedures.
  • Provided training to new and current employees on cash management for the retail store.
  • Worked to build commercial and residential clientele base at high volume retail store.
  • Partner with the Retail Store Host to facilitate customer contact and timely service.
  • Assisted Manager with weekly and monthly inventory counts within the retail store.
  • Managed all main retail store operations while management position was in transition.
  • Marketed and sold cellular phone services in a high traffic retail store.
  • Performed Tier 1 technical and warranty customer support role in retail store.
  • Helped Manage retail store in all aspects of day to day actions.
  • Planned, assembled, and stocked product displays in retail stores.
  • Maintained great relationships with leaders other retail stores and corporate offices.
  • Handle the setup, service and daily operations of retail store.
  • Experienced in both the full retail store and kiosk environment.

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9. Sales Goals

high Demand
Here's how Sales Goals is used in Wireless Consultant jobs:
  • Manage business development activities while consistently meeting and exceeding district, regional and corporate sales goals.
  • Provided high quality customer service while continually meeting and exceeding sales goals and initiatives.
  • Specialized in wireless contracts and consistently achieved sales goals by converting visitors into customers.
  • Carry out excellent service and exhibit assertiveness toward achieving business and personal sales goals.
  • Exceeded individual sales goals and store profitability targets for new and existing customer acquisitions.
  • Accomplished sales goals, maintained excellent customer service and exceeded management expectations.
  • Established and maintained business relationships between store personnel, client management, and clients in order to effectively execute sales goals.
  • Achieved or surpassed individual sales goals and services to include new customer acquisitions, sale of essentials, and vertical features.
  • Maintained and Exceeded Sales goals on a monthly basis Provided assistance with equipment trouble, billing errors and other service related issues
  • Drive revenue and meet sales goals through solution based sales of wireless handsets, plans, customer service, and accessories.
  • Job requirements as a Senior Wireless Consultant were to consistently meet and exceed set sales goals in a variety of categories.
  • Remained up to date with the latest technology, Constantly contributed to team success by meeting or exceeding team sales goals.
  • Trained New hires and met daily with Target Leadership to discuss Sales goals and weekly Advertisement Market source and Target Presented.
  • Maintain and achieved sales goals as well as completed continuing education related to wireless industry and Sprint s business model.
  • Participate in weekly store meetings and shared successful sales tactics so that everyone can benefit and obtain monthly sales goals.
  • Exceeded store sales goals by signing up 15 new business accounts and over 200 new customer lines of service.
  • Meet on a monthly basis with the store manager and district manager and draft sales goals and marketing activities.
  • Enhanced customer retention on a monthly basis by providing excellent customer service while exceeding a number of sales goals.
  • Assisted in establishing, implementing and planned to increase sales and attain sales goals in a competitive sales environment.
  • Balanced several projects at once including sales goals, customer returns, and calling customers with profile updates.

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10. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Wireless Consultant jobs:
  • Utilized point of sale registers to process customer cash, check and credit card transactions.
  • Run credit applications, process cash and credit card transactions, prepare daily deposit.
  • Handled cash and credit card transactions up to $10,000 per day.
  • Operated register for cash, check, and credit card transactions.
  • Operated Cash Register as well as credit card transactions.
  • Completed cash and debit/credit card transactions.

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11. Product Knowledge

high Demand
Here's how Product Knowledge is used in Wireless Consultant jobs:
  • Provide superior customer service and utilize advanced product knowledge to better serve the public and ensure opportunities for repeat/referral business.
  • Described use and operation of merchandise to customers, sharing extensive product knowledge while making personal recommendations.
  • Maintained superior product knowledge in a constantly changing industry.
  • Maintain product knowledge through reviewing industry specific publications.
  • Worked side by side with newly hired sales associates to provide training and mentoring of the sales strategies and product knowledge.
  • Facilitate the buying process for consumers and businesses by properly qualifying and offering solutions based on product knowledge and customer needs.
  • Support growing number of wireless and data products, demonstrate proficiency in product knowledge, and first level technical issues.
  • Maintained extensive product knowledge of all wireless carrier's plans as well as the current selection of mobile devices.
  • Increased overall sales for the store by over 30%Skills UsedCustomer relations, sales skills, product knowledge
  • Improved brand image, product knowledge and sales results, product awareness and brand image developing combined strategies.
  • Utilized professional, consultative, listening and communication skills with expert product knowledge to achieve monthly sales goals.
  • Cross trained in other departments in provide product knowledge and a quality experience for all Best Buy customers.
  • Designed and implemented sales tools to support product knowledge in the Chicago sales market utilizing Microsoft Office applications.
  • Manage inventory, maintain product knowledge for application, employ cash management procedures, and utilize merchandising strategies.
  • Provide exceptional customer service- Product knowledge on all wireless items- Rated 710 out of 2,500 employees for customer service
  • Develop product knowledge on a continuing basis to guarantee the best suited product for the customers' needs.
  • Generated over $300,000 in annual sales through excellent product knowledge and keen ability to solve customer problems.
  • Take training courses every month on current product knowledge and any new information regarding sales and company.
  • Analyze and compare different carrier plans while informing customers on most up to date product knowledge.
  • Mentored and trained departmental employees on sales techniques, product knowledge, and various performance matrices.

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12. Wireless Services

high Demand
Here's how Wireless Services is used in Wireless Consultant jobs:
  • Demonstrated strong selling, negotiation and closing skills in sale of additional wireless services/products to existing and prospective customers.
  • Initiate interactions with customers in order to sell wireless services and associated products and building lasting relationships.
  • Greeted and assisted customers in obtaining and activating cellular phones and wireless services.
  • Educated and engaged customers regarding Verizon Wireless services.
  • Process transactions to activate wireless services.
  • Assist customer's in the sales of Cell Phone and wireless services for Verizon Wireless, Sprint, and AT&T
  • Improved company revenue by working closely with existing accounts; by obtaining extensive knowledge in Verizon cellular products and wireless services.
  • Make the customer feel as if they made the right decision by choosing Verizon wireless to provide their wireless services.
  • Handled technical issues with mobile devices and wireless services, issuing warranty replacements and filing insurance claims when deemed necessary.
  • Identify customers' needs, provide information about the benefits of wireless services, and demonstrate products and features.
  • Demonstrate strong selling, negotiation and closing skills in selling additional wireless services and products to existing customers.
  • Represented a wide range of buyers by facilitating the purchase and sale of Verizon Wireless services.
  • Manage efficient sell of all products and process transaction to activate wireless services for customers.
  • Helped increase store traffic and top line sales through speaking and promoting different wireless services.
  • Assisted with inventory, employee motivation, and help customers with wireless services.
  • Sell and activate wireless services, products, features, equipment and accessories.
  • Determine a customer's specific needs and sell them wireless services and products.
  • Provided wireless services and accessories for individuals, families, and businesses.
  • Explain the value of the wireless services while successfully winning new customers.
  • Assisted customers with purchasing and trouble shooting wireless services and devices.

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13. Internet

high Demand
Here's how Internet is used in Wireless Consultant jobs:
  • Prospected for sales via telephone/internet and in store interaction while maintaining an organized book of business.
  • Worked with network implementation managers and network design teams to successfully launch internet circuits.
  • Conducted internet and wireless phone service presentations in public settings.
  • Provided information pertinent to company wireless phone and internet services.
  • Achieved monthly quotas by selling wireless phones, advanced data services, accessories, wireless Internet services, and home DSL.
  • Job Duties: Assisting customers in finding products to fit their wireless internet, cellular phone, and home phone needs.
  • Empowered to make critical decisions involving customer's wireless plans and businesses' phone and Internet connections to their customers.
  • Helped customers find the benefit of using our services from Wireless Cell phone to Internet and home phones.
  • Provide customers with pricing and technical information for products available in the retail setting and via the internet.
  • Analyze data usage, Internet demands, monthly voice volume, geographic Verizon footprint and budget limits.
  • Maximize each customer interaction and selling home phones, Internet services, tablets and cellular phones.
  • Consulted with potential commercial clients to deliver content and Internet services through fixed wireless systems.
  • Provided wireless, wire line, internet, cable, and broadband services and contracts.
  • Required knowledge of cellular plans, phones, home phones, wireless internet and TV.
  • Conducted various presentations of wireless services, internet, and satellite dish provider services.
  • Assist in the purchase of cell phone plans, internet service and technological devices.
  • Sell wireless, home phone, and Internet service to new and existing customers.
  • Assist customers with the purchase of 4g Internet for home and On the go devices
  • Greet customers and assist with their cellular, internet and home phone needs.
  • Job Duties: Greet customers and assist with their cellular and internet needs.

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14. Troubleshoot

high Demand
Here's how Troubleshoot is used in Wireless Consultant jobs:
  • Demonstrated high proficiency in customer relations and other administrative tasks such as contract preparation, troubleshooting, and financial consulting.
  • Assisted customers in troubleshooting technical issues, tracked customer data, appointments, and follow-up information with detailed accuracy.
  • Enrolled customers in free government wireless service, activated service and assisted customers with general troubleshooting.
  • Discussed cellular equipment operation over the telephone to explain equipment usage and to troubleshoot equipment problems.
  • Worked closely with Senior Management to troubleshoot / rectify problems arising from new product integration.
  • Maintained above-average knowledge of brand technology in order to troubleshoot devices for clients.
  • Required to provide World-Class service for each customer; including Technical/Troubleshooting help.
  • Performed technical troubleshooting on customer's phones and/or computers and connected devices.
  • Addressed customer concerns and provided troubleshooting for wireless accounts and equipment.
  • Provide technical support to walk-in customers and troubleshoot equipment when needed
  • Issue Resolution and Troubleshooting Documentation to yield future Knowledge-Base Solutions.
  • Provided consultation on wireless cellular phones as well as troubleshooting.
  • Performed troubleshooting services and reviewed product choices with customers.
  • Calmed angry customers by rapidly solving problems through troubleshooting.
  • Performed network engineering, maintenance, and troubleshooting/repair activities.
  • Trained in cellular device troubleshooting and maintenance procedures.
  • Provided programming and technical troubleshooting of wireless equipment.
  • Performed duties as troubleshooting technician for customers.
  • Performed basic device troubleshooting as necessary.
  • Provided troubleshooting and resolution for customer problems

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15. Customer Base

average Demand
Here's how Customer Base is used in Wireless Consultant jobs:
  • Managed a large customer base that offered services based on individual customer needs and developed positive long-term client relationships.
  • Maintained Excellent relations with customer base and extended customer base through vigorous community outreach ideas and programs.
  • Maintained excellent renewal record with loyal customer base and trusted referrals through effective account management.
  • Developed a loyal customer base by providing complete solutions and superior customer service.
  • Maintained positive relationship with customer base, generating repeat business and referrals.
  • Contacted existing customer base to sell additional wireless features or products.
  • Conducted Customer Service transactions to maintain current customer base.
  • Developed local customer base through excellent customer service.
  • Build customer base while maintaining quality customer interaction.
  • Maximized store sales through building strong relationships with the customer base and working diligently to ensure a positive customer experience.
  • Developed a new customer base while maintaining existing customers and preventing churn, and focusing on all customer needs.
  • Participate in community activities and public events with the purpose of developing brand name and expanding customer base.
  • Maintain strong relationships with every client to ensure optimal customer service and to continuously grow the customer base.
  • Lead various projects to expand growth with customer base by leveraging new products to create additional opportunities.
  • Engaged incoming local customer base in order to assess their habits and identify their mobile technology needs.
  • Maximized current customer base to ensure their services could grow to meet their changing life styles.
  • Accumulate and follow-up on leads to build a strong customer base for myself and my store.
  • Created bundles that would maximize gross profit and savings for the customer based on account audits.
  • Grow US Cellular retail customer base by providing excellent customer service to existing and potential clients.
  • Build customer base and maintain lasting relationships with our customers by providing outstanding customer service.

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16. Bill Payments

average Demand
Here's how Bill Payments is used in Wireless Consultant jobs:
  • Process bill payments and equipment upgrades ensuring top-level customer service.
  • Processed customer bill payments accurately.
  • Processed customer bill payments and performed back office duties including inventory and repair, accessory stock, and shipping and receiving.
  • Opened and closed the store following written procedures including handling daily cash, debits, credit card and bill payments.
  • Activate new Verizon Wireless contracts, upgrades, complete bill payments, marketing calls, and troubleshooting cell phone issues.
  • General customer service needs, bill payments, bill questions, technical support, sales (KPI based).
  • Provided customer service by assisting customer with their complaints, troubleshooting equipment issues, bill payments and billing adjustments.
  • Preformed data entry, credit checks, accepted bill payments and, answered customer service and billing questions.
  • Processed bill payments in the form of cash and purchase payments in cash, credit, and debit.
  • Assist customers with needs involving purchases, warranties, insurance claims, account maintenance and bill payments.
  • Assisted with bill payments, logging into someone's account to provide information, dealt with PII.
  • Processed bill payments and handled all cash management functions, deposits and payment through several software programs.
  • Maintain and balancing of registers for daily sales of phones, accessories, and bill payments.
  • Received and processed cash and credit card payments for in-store purchases and bill payments.
  • Process product purchases, returns, bill payments, deposits, and account crediting.
  • Processed customer bill payments, answered basic customer questions, repaired their cell phones.
  • Resolve tech issues, process bill payments and serve as consultant for T-Mobile.
  • Activate new lines of service, bill payments, upgrade existing accounts.
  • Assist customers to handle bill payments for both contract and prepaid customers.
  • Completed bill payments both in store, & over the phone.

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17. Wireless Devices

average Demand
Here's how Wireless Devices is used in Wireless Consultant jobs:
  • Provide in-store support to customers on operational or maintenance aspects of wireless devices and service related problems.
  • Provide personalized service and exceptional expertise for customers on a wide variety of wireless devices and accessories.
  • Provided technical support and customer service by thoroughly explaining features and options of wireless devices.
  • Provided expertise to assist customers in choosing appropriate wireless devices based on individual needs
  • Advised customers on multiple aspects of computers and wireless devices/plans.
  • Negotiated contracts through demonstration of wireless devices.
  • General technical support with wireless devices.
  • Activate and/or troubleshoot wireless devices.
  • Conducted monthly inventory for two stores for over $300,000 in inventory ranging from wireless devices to device accessories.
  • Sell, activate, and demonstrate cellular phones, services, accessories, and other wireless devices to customers.
  • Sell cellphones, accessories, and other wireless devices such as tablets, smart watches, and home internet.
  • Demonstrated customer service skills while providing technical support and hands on device training to customers for wireless devices.
  • Handled technical tasks such as transferring photos/contacts and setting up new wireless devices with updates and account connections.
  • Assisted and instructed customers with the selection of wireless voice/data plans, wireless devices, and accessories.
  • Market, activate, configure, and upgrade wireless devices to fit both consumer and business needs.
  • Recommend, select, and help locate or obtain Wireless devices based on customer needs and desires.
  • Serviced and repaired faulty wireless devices, cosmetic issues, and malfunctions while reducing company costs.
  • Provided customer service by assisting customers with accessory purchases for the model of their wireless devices.
  • Greet and assist customers of Sam's club with the purchases of wireless devices and accessories.
  • Learned and retained knowledge of all wireless devices and products to better serve our customers.

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18. Customer Contracts

average Demand
Here's how Customer Contracts is used in Wireless Consultant jobs:
  • Prepared and organized customer contracts and paperwork to ensure proper commission payout.
  • Ensured customer contracts and orders were processed and filed accurately and efficiently.
  • Validated customer contracts and signed customer agreements.
  • Negotiated new customer contracts for telecommunications plans.
  • Experienced in handling customer contracts and warranties as well as departmental reports and scheduling via proprietary company software tools.
  • Handled completing customer contracts and warranties, receiving customer payments, cash and credit card/check transactions.
  • Prepare paperwork for customer contracts and set up auto-pay and additional features.
  • Handled all aspects of the sale including completing customer contracts and warranties.
  • Ranked #11 in the state of Kansas for new customer contracts.
  • Explain contract terms and conditions and file customer contracts accordingly.
  • Complete customer contracts and pulling products from inventory.
  • Complete customer contracts and warranties.
  • Handled administrative tasks such as: completing customer contracts, service agreements, warranty information, etc.
  • Handled all aspects of the sale including completingcustomer contracts, warranties, and processing payments.

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19. Wireless Needs

average Demand
Here's how Wireless Needs is used in Wireless Consultant jobs:
  • Conducted customer interviews to elicit necessary information for activation and satisfaction in order to meet their wireless needs.
  • Recommended and educated customers on their wireless needs.
  • Determined wireless needs for customers and recommended solutions.
  • Provided excellent customer service with wireless needs.
  • Performed duties such as assist customers with their wireless needs, handle many money transactions daily, handle orders on the computer
  • Assisted customers in selecting their wireless needs and excelled in building customer relations and transforming them into customers for life.
  • Consult on individual and business wireless needs of customer and sell them the plans and devices that best match them.
  • Engaged customers in conversation to determine wireless needs, providing solutions from the extensive line of available products and services.
  • Work one-on-one with customers to determine their wireless needs and accommodate them with devices and services to match those needs.
  • Worked in a non competitive commission based department; selling cell phones and assisting customers with their wireless needs.
  • Provided exceptional customer service to new and existing customer, making recommendations that would best suit their wireless needs.
  • Communicated with customers and provided them with the most appropriate devices to meet all of their wireless needs.
  • Maintained knowledge with Sprints pricing, promotions, policies, procedures, accessories and all available wireless needs.
  • Consult consumers on their wireless needs and sell products to keep them connected to their personal contacts.
  • Assisted customers in finding solutions to their wireless needs using consultative selling and a structured sales process.
  • Consult customers on their current and future wireless needs by properly assessing their wants through strategic conversation.
  • Assisted Customers in all of their wireless needs, including phone, billing, and technical issues.
  • Activate new service for new customers and upgrade equipment for existing customers while assessing their wireless needs.
  • Assessed customers wireless needs and presented solutions including rate plans, discounts, equipment selection and price.
  • Accessed client's needs and recommended relevant product services to meet and enhance their wireless needs.

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20. Billing Questions

average Demand
Here's how Billing Questions is used in Wireless Consultant jobs:
  • Sell contracts as well as mobile devices/accessories -Assist with billing questions/conflicts -Run reports and audit inventory -General store cleaning
  • Provide outstanding customer care by answering billing questions, performing account maintenance and troubleshooting devices.
  • Checked to ensure that appropriate changes were made to resolve customer's problems with cell phones and billing questions.
  • Serviced current customers with equipment issues, billing questions, payment transactions, and general customer service inquires.
  • Answered questions customers may have through product demonstration, as well as answering billing questions and issues.
  • Identified customer problems, needs, resolved billing questions and disputes, and initiated effective solutions.
  • Resolved customer issues such as billing questions, warranty claims, and signal quality.
  • Assist customers with their billing questions, upgrade date and number of lines.
  • Assisted customers with technical troubleshooting, billing questions, and sales.
  • Process customer exchanges, answer billing questions, deescalate customer concerns.
  • Provide customer service and support regarding billing questions and concerns.
  • Helped resolve billing questions and concerns for customers.
  • Help with billing questions and paying bills.
  • Answer and fix all billing questions/problems.
  • Responded and resolved customer inquiries, concerns and billing questions in a timely manner ensuring a high level of customer satisfaction.
  • Assist customers with billing questions Maintain a cash register ensuring that it is reconciled.
  • Review customer rate plan/minutes to ensure on best plan Answer/explain billing questions Balancing cash drawer daily

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21. Customer Acquisition

average Demand
Here's how Customer Acquisition is used in Wireless Consultant jobs:
  • Introduced new marketing strategies to improve customer acquisition, business implantation and income.
  • Achieved individual sales targets for new/current customer acquisitions
  • Facilitate customer acquisition and assure customer satisfaction.
  • Surpassed individual sales targets for new customer acquisitions by up to 25% with impressive commitment to exceeding customer satisfaction goals.
  • Meet or exceed sales targets for new customer acquisitions, sales of essentials, and vertical features monthly.
  • Trained in customer acquisition through one-on-one experiences in store as well as cold-calling local small businesses.
  • Achieve or surpass individual sales targets for new customer acquisitions for both prepaid and contract.
  • Achieved and surpassed individual sales targets, including new customer acquisitions and sale of essentials.
  • Achieve customer sales targets for new customer acquisitions, consumer accessories and plan features.
  • Awarded top new customer acquisitions at Portland location for 3 years in a row
  • Achieve or surpass individual sales targets for the new customer acquisitions.

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22. Customer Accounts

average Demand
Here's how Customer Accounts is used in Wireless Consultant jobs:
  • Created and maintained customer accounts, assisted with technical trouble-shooting, and recommended individual and business device and network solutions.
  • Surpass monthly sales quotas Analyze customer accounts for potential customer savings Increase average revenue per user Retail Wireless Consultant/Office Assistant
  • Reviewed customer accounts at every interaction for potential customer savings by applying promotional benefits as applicable.
  • Established new customer accounts and advised on package details including vertical features and accessories.
  • Manage existing customer accounts/customer service as well as activate new accounts for customers.
  • Handled multiple customer accounts and followed security credential policy and protocols.
  • Log service activity and device management under customer accounts.
  • Developed and maintained customer accounts and billing issue appropriately.
  • Handle very confidential customer accounts and information every day.
  • Managed all customer accounts, including billing information.
  • Updated customer accounts after each customer interaction.
  • Reviewed customer accounts to add additional services.
  • Captured and developed new customer accounts.
  • Lead the company in SalesNow to update and maintain customer accounts and monitor customer interactions including sales calls and appointments.
  • Bridge the gap between customer and corporate representative to provide quick and accurate service to multiple individuals and customer accounts.
  • Resolved inquiries and problems related to equipment, billing, and service changes, and accurately updated customer accounts.
  • Perform customer credit reviews, established customer accounts in billing system, and answer routine inquiries regarding customer accounts.
  • Account Analysis - Reviewing customer accounts to find ways to save them money and generate more sales opportunities.
  • Analyze customer accounts (Business and Personal) to provide customer support to troubleshoot and resolve issues.
  • Managed and reviewed customer accounts to ensure customers' needs were met and to explore sales opportunities.

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23. POS

average Demand
Here's how POS is used in Wireless Consultant jobs:
  • Performed back office duties effectively including accessory stock, inventory and assisting management with daily deposits and end of day paperwork.
  • Utilized this process to mitigate and/or slow down equipment returns that positively impacted company profits.
  • Delivered power point presentations to educate customers on the possibilities of wireless beyond voice communications.
  • Foster cooperative teamwork while making solid decisions to reflect positively on the customer experience.
  • Repaired and upgraded cellular phones at customer request, ensuring positive customer experiences.
  • Ensured positive customer experiences by proactively managing and growing lasting customer relationships.
  • Possessed a friendly and positive attitude towards all customer and colleague interactions.
  • Provided best customer experience through needs analysis and a positive attitude.
  • Provide excellent Customer service and positive sales experience for every customer.
  • Provided new and existing customers with a consistent positive attitude.
  • Entered into management training for possible future store management position.
  • Provided post-sale technical support to customers and mitigated customer concerns.
  • Provided excellent customer service through needs analysis and positive attitude.
  • Proposed to management and implemented various improvements of merchandise displays.
  • Provide an Outstanding Customer experience and Positive Customer Service.
  • Encouraged coworkers with positive and friendly competition.
  • Calculated and finalized daily bank deposits.
  • Processed payments and prepared deposits daily.
  • Counted and maintained daily cash bags, processed nightly deposits, key holder and assured that change was always on hand.
  • Work as a sales associate while providing the highest level of customer service and care possible in the mobile device industry.

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24. Sales Process

average Demand
Here's how Sales Process is used in Wireless Consultant jobs:
  • Achieve personal sales and profitability goals by consistently and pro-actively engaging guests utilizing the company's sales process.
  • Engaged customers, demonstrated products and effectively executed the sales process.
  • Utilize a consultative sales process, to best match customers with products and services, based on their own unique needs.
  • Assisted new and existing customers using the five-step consultative sales process to create the ideal customer experience with each customer interaction.
  • Key Roles: Greet Customers and use a 6 point sales process to determine customer needs and recommend products and accessories.
  • Utilized sales process (Greet, Qualify, Present, and Close) to provide a structured approach to customer interactions.
  • Engaged in a consultative sales process to uncovered customer needs and desires in order to recommend a complete wireless solution.
  • Work with customers using a 5 step sales process to uncover the wants and needs for their cellular service.
  • Conducted new hire training across company operations and policies, wireless plans, equipment, and sales processes.
  • Trained on Solution based sales processes to identify areas of opportunity in a wide range of settings.
  • Assisted in training new Retail Wireless Consultants in the sales process and use of POS activation system.
  • Used the five-step sales process to ensure customers received the correct plan and features for their needs.
  • Worked with customers to establish a need, created solutions and ensured a smooth sales process.
  • Direct interactions with customers in sales processes, troubleshooting and technical service between equipment and network.
  • Catered to clients with a unique 5-step sales process that sought to meet all expected needs.
  • Elevated our location's incremental sales by sharing experience and educating other consultants in sales processes.
  • Completed each step in the sales process, from product management to closing sales to referrals.
  • Provided training to new associate in the sales processes, procedures, and system operations.
  • Performed sales using the Professional Sales Process to achieve personal, and store sales targets.
  • Used 5 Step Sales Process to assess customer needs and provide the best possible solution.

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25. Inventory Control

average Demand
Here's how Inventory Control is used in Wireless Consultant jobs:
  • Assisted with operational excellence efforts through accurate opening/closing procedures and through areas of inventory control.
  • Purchased inventory as needed for customers as well in-store needs while maintained effective inventory control.
  • Specialized in operations/inventory control; oversight of sales staff; and demonstrating sales leadership.
  • Maintained proper inventory controls, facilitates inventory transactions and maintained compliance with store standards.
  • Support store operations from inventory control/receiving, till management, and paperwork auditing.
  • Produced budgets, inventory control and costing analyses for daily operations.
  • Performed management procedures including opening and closing paperwork and inventory control.
  • Maintained inventory control by assisting with inventory counts as needed.
  • Maintained effective inventory control and submitted daily paperwork/reports.
  • Performed daily inventory control and accountability procedures.
  • Increased efficiency of inventory control.
  • Gained inventory control access, which included checking in and sorting inventory, monitoring inventory levels as well as physical counts.
  • Inventory control and tracking, and show a competitive spirit with the desire to meet and exceed sales goals.
  • Maintained accurate profit and loss margins with accurate inventory control while posting monthly gains in sales and profits.
  • Performed managerial duties in multiple stores including inventory control, cash management and training of new sales personnel.
  • Assisted management with weekly floor moves, merchandising, monthly inventory control and audits.
  • Know the workings of the whole store from cash management to inventory control.
  • Implemented inventory control procedures to bring store loss to an all time low.
  • Supervised loss prevention, inventory control, merchandising, and customer service procedures.
  • Worked with upper management on inventory control for increased profit and decreased losses.

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26. Sales Floor

average Demand
Here's how Sales Floor is used in Wireless Consultant jobs:
  • Maintained positive sales floor environment.
  • Preformed back office responsibility, filing, inventory, stocking sales floor, end of day paperwork, and closing procedures.
  • Facilitated new hire transition periods to increase sales by decreasing the transition period for new hires onto the sales floor.
  • Trained new hire employees on latest promotions, key selling techniques, and basic operations on the sales floor.
  • Help maintain sales floor cleanliness by making the most effective use of store displays and interactive devices.
  • Manage new shipment and inventory by ensuring that all products are appropriately placed on the sales floor.
  • Managed the sales floor by mentoring low performing sales representative and enabled them to become more successful.
  • Check in and maintain inventory for store as well as keeping sales floor stocked with accessories.
  • Supported new store launches by executing sales floor layouts and merchandising plans in multiple markets.
  • Replenished stock to the sales floor to supply availability for customers and to maximize sales.
  • Exceeded almost 50% over quota during the first month on the sales floor.
  • Reorganized the sales floor to meet company demands and increase overall accessory sales.
  • Restock sales floor, perform daily device count and perform weekly inventory count.
  • Addressed merchandise displays on the sales floor to attract attention and promote sales.
  • Help to maintain a clean work environment and stock the sales floor.
  • Stock and tag accessories and maintain cleanliness on sales floor throughout day.
  • Maintain work are and follow sales floor standards to enhance sales.
  • Maintained the condition of the sales floor and on hand inventory.
  • Contributed to the cleanliness and marketing of the sales floor.
  • Mentored new hires and covered sales floor while leadership away.

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27. Up-To-Date Knowledge

average Demand
Here's how Up-To-Date Knowledge is used in Wireless Consultant jobs:
  • Maintain up-to-date knowledge of cellular devices to provide customers with the best experience they can receive while utilizing selling skills.
  • Provided personalize service to the customer and demonstrated an exceptional level of up-to-date knowledge on each phone device.
  • Maintain a strong, up-to-date knowledge of cellular devices, accessories, plans and service aspects.
  • Maintained up-to-date knowledge of store policies regarding payments and exchanges.
  • Maintained strong up-to-date knowledge of wireless service.
  • Develop, maintain and communicate strong, up-to-date knowledge on computer, ipad/tablets, wireless, and home theatre products.

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28. Billing Procedures

average Demand
Here's how Billing Procedures is used in Wireless Consultant jobs:
  • Communicated with customers effectively providing them information regarding products, services, equipment usage, billing procedures and feature functionality.
  • Provided superior customer service to include effectively communicating product information, feature functions, billing procedures, and accessory usage.
  • Required to effectively communicate product/service information, product feature functionality, equipment usage and billing procedures.
  • Provided information on product feature functionality, equipment usage and billing procedures to customers.
  • Demonstrated features, functionality, billing procedures and equipment usage to every customer.
  • Communicated product and service information, features, functionality, billing procedures and equipment usage to each customer.
  • Sell products and services to new and existing customers; explain billing procedures and equipment usage.
  • Communicated feature functionality, billing procedures, and equipmentusage.
  • Explain billing procedures, services and equipment usage.

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29. Current Sales

average Demand
Here's how Current Sales is used in Wireless Consultant jobs:
  • Utilized current sales promotions to gain new clients, and position to gain more business from current clients as well.
  • Maintained knowledge of current sales and promotions; presented and displayed merchandise in accordance with current promotions and standards.
  • Maintained knowledge of current sales and promotions as well as goals needed to achieve and exceed for the month.
  • Maintain knowledge of current sales and promotions Place special orders or call other stores to find desired items.
  • Sell products and services to new and existing customers, while maintaining current sales metrics.
  • Maintained knowledge of current sales, devices, technology, promotions, and policies.
  • Maintain knowledge of current sales, promotions, and products.
  • Performed inventory every day and updated/ upkept current sales and promotions flyers/prices/ tags for phone models.

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30. Customer Complaints

low Demand
Here's how Customer Complaints is used in Wireless Consultant jobs:
  • Greet customers and addresses and/or escalates customer complaints and notifies manager of procedure violations.
  • Handled customer complaints by coordinating resolutions with management and floor associates.
  • Maintain customer satisfaction while addressing customer complaints and basic tech support.
  • Provided excellent customer service by handling service-related issues and customer complaints.
  • Resolved customer complaints with numerous wireless service providers
  • Provide excellent customer service by handling service related issues and handling customer complaints, escalating the issue to management when appropriate.
  • Explained product features and promotions, and ensured the timely resolution of customer complaints.
  • Sell mobile devices, cash handling, resolve customer complaints, and inventory
  • Exceeded sales quota and resolved customer complaints concerning billing and services rendered.
  • Handled customer complaints, maintaining a positive feedback from unhappy customers.
  • Communicated customer complaints, problems and concerns to appropriate levels.
  • Used diplomacy and tact when managing customer complaints.
  • Handle and resolve any customer complaints or concerns.
  • Answered questions and resolve customer complaints and problems.
  • Service existing accounts / Resolve customer complaints.
  • Handled customer complaints and follow-up.
  • Resolved Customer complaints and issues.
  • Resolved customer complaints regarding devices or merchandise by performing various trouble shooting procedures.
  • Provide wireless phone and internest services, recommend change in products and services as well as resolve customer complaints.
  • Assisted in customer complaints in a professional manner.

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31. Service Plans

low Demand
Here's how Service Plans is used in Wireless Consultant jobs:
  • Simplified complex technology and service plans into understandable choices for customers.
  • Provided information on different carrier service plans.
  • Recognized leader in phone service plans, devices, and accessories to attain all current sales metrics and monthly sales goals.
  • Provided information with big importance in customer happiness with their choice in handset and prepaid/monthly service plans.
  • Promoted and sold wireless phones, service plans, and accessories in a fast paced environment.
  • Explain the different service plans in order to determine the best plan for each customer.
  • Provided customer service for billing issues and technical aspects of the phones and service plans.
  • Generated sales of various wireless communication products and service plans for new and existing customers.
  • Recommend and review service plans, calculate cost, set-up installments and sales process.
  • Increased cost reduction through analysis of business unit and individual employee wireless service plans.
  • Assisted customers with making decisions regarding, phones, service plans and add-on services.
  • Educated clients on products and service plans and guided them through the purchase process.
  • Marketed and sold wireless communication equipment and service plans for all major carriers.
  • Ensured my monthly quota of service plans, phones and accessories are met.
  • Provided customer service, sales and support for cellular service plans and phones.
  • Educated clientele on cellular phone features and service plans and resolving billing issues.
  • Consulted new and existing customers on cellular wireless phone equipment and service plans.
  • Sell cellular phones, tablets, modems, accessories, and service plans.
  • Educate customers on wireless equipment and service plans to maximize service contracts.
  • Provided new and existing customers with cell phone service plans and contracts.

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32. New Lines

low Demand
Here's how New Lines is used in Wireless Consultant jobs:
  • Investigated credit for new lines of service, or add to existing plans with the customer's wireless carrier.
  • Process New Lines of service with service providers, process orders of upgrade and re-agreement to line of service.
  • Assist team associates with objection handling, technical support, and closing sales for new lines of service.
  • Researched, planned and marketed store-wide events that resulted in a 12% increase in new lines.
  • Maintained and exceeded store and individual goals for new lines, upgrades, accessories, and features.
  • Assist with customer transactions such as upgrades, new lines of service, and technical trouble shooting.
  • Attained and exceeded sales quotas for new lines of service, data products, and accessories.
  • Initiated a 2 month Foursquare promotion that resulted in a 5% increase in new lines.
  • Assist eligible customers with upgrades, new lines of service, mobile broadband and Dish Network.
  • Assist Target guests with wireless phone questions, new lines of service, and upgrades.
  • Activated devices for new lines of service and upgraded equipment on existing accounts.
  • Assisted customers with activating new lines of service or upgrading their existing devices.
  • Prospect small and medium sized business for new lines of service.
  • Activate and add new lines for new customers and existing customers.
  • Run credit for new lines of services or new account.
  • Coordinate activation and deactivation of new lines and upgrades.
  • Sell new lines and process upgrades for current customers.
  • Perform account analysis and activate new lines or upgrades.
  • Set up new lines and renew old lines.
  • Upgrade accounts and add new lines of services.

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33. Wireless Phones

low Demand
Here's how Wireless Phones is used in Wireless Consultant jobs:
  • Delivered customer care for wireless phones and computers
  • Assist customers with wireless phones/service.
  • Assisted customers in the selection and purchasing of wireless phones, data cards and accessories, and resolving customer issues.
  • Provided customer service and sales of wireless phones in a retail kiosk setting until company lost its sales contract.
  • Find most cost effective solutions for customers through detailed descriptions of all possible options on wireless phones and plans.
  • Job description- sold wireless phones that fit customer's needs, and sold store products as well.
  • Employed part-time as a Wireless Sales Representative responsible for wireless phones and wireless merchandise.
  • Helped customers with wireless phones and plans that were specific to their needs.
  • Meet all established sales objectives for wireless phones, services, and accessories.
  • Prepared sales contracts for all wireless phones, and submitted orders for processing.
  • Sell wireless phones, accessories and services to business customers and individuals.
  • Worked in all aspects of selling wireless phones and services.
  • Achieve sales objectives for wireless phones, services and accessories.
  • Sell no-contract wireless phones, plans, and accessories.
  • Advised customers on the best wireless phones and/or plans.
  • Conducted sales of wireless phones, products and services.
  • Specialized in sales of wireless phones and services.
  • Assisted customers in purchasing wireless phones and services.
  • Assisted customers with wireless phones and plans.
  • Provide expert knowledge on wireless phones.

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34. Data Entry

low Demand
Here's how Data Entry is used in Wireless Consultant jobs:
  • Cashier, stock, computer and data entry, inventory
  • Inventory, data entry, and credit checks.
  • Commission based goals Heavy data entry
  • Recorded and received all in-store inventory, basic data entry Was responsible for opening and closing the site during scheduled shifts
  • Light bookkeeping and data entry was also apart of my daily task.
  • Transfer data from one device to another.Re stock merchandise Data entryInventory

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35. Outbound Calls

low Demand
Here's how Outbound Calls is used in Wireless Consultant jobs:
  • Provided in-house customer service and outbound calls for customer follow-up along with assessing prospecting opportunities.
  • Initiated outbound calls for up-sales and prospecting opportunities and performed customer service follow-up.
  • Completed outbound calls for marketing opportunities and customer follow-up.
  • Perform outbound calls to inform customers of new promotions and identify better calling plans that offer more value for the customer.
  • Handled walk-in and call-in prospect questions, made outbound calls for customer follow-up and prospecting opportunities.
  • Answered basic customer service questions and makes outbound calls for customer follow-up and prospective opportunities.
  • Administered new leads from inbound calls, outbound calls, walk in traffic and email.
  • Return phone calls, as well as making outbound calls using the customer database.
  • Completed outbound calls to current and potential customers for upgrade and service appointments.
  • Placed outbound calls to existing customers to drive traffic to the Retail location.
  • Meet or exceed 20 outbound calls for prospecting opportunities and customer follow-up.
  • Make outbound calls for customer follow-up and prospecting opportunities.
  • Make outbound calls to Sprint customers about new opportunities.
  • Make outbound calls for existing and new prospecting opportunities.
  • Prospected with outbound calls and customer follow ups.
  • Make outbound calls and receiving phone calls.
  • Complete outbound calls to customers to advise them of special offers and build more cliental for future business.
  • Participated in marketing efforts, outbound calls and community events to promote our brand.
  • Answered inbound and outbound calls Sold and ordered devices Changed or migrated customers accounts Added new lines to accounts

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36. Cycle Counts

low Demand
Here's how Cycle Counts is used in Wireless Consultant jobs:
  • Assisted in performing regular cycle counts of inventory.
  • Tracked and maintained warranty items while also Performing periodic cycle counts/audits.Offered support to both the Oklahoma and St Louis market start-ups.
  • Participate in all inventory and cycle counts per the direction of the Store manager.
  • Participate in year-end inventory and cycle counts.
  • Participate in year-end inventory and cycle counts.

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37. Administrative Aspects

low Demand
Here's how Administrative Aspects is used in Wireless Consultant jobs:
  • Handled all administrative aspects of sales transactions including but not limited to finalizing clientele contracts & warranties, addressing customer queries.
  • Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, etc.
  • Completed all administrative aspects of sales such as account creation, notation, and maintenance in company database system.
  • Handled administrative aspects of sales like completing customer contracts and warranties as well as accepting customer payments.
  • Complete all administrative aspects of the sales transaction including preparing device contracts and sales promotion paperwork.
  • Meet sales objectives and handle administrative aspects.
  • Execute all administrative aspects of the sale.

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38. Cellular Devices

low Demand
Here's how Cellular Devices is used in Wireless Consultant jobs:
  • Provided information on new and upcoming cellular devices.
  • Repair damaged cellular devices and computers.
  • Troubleshooted customer's cellular devices.
  • Explained aspects of cellular devices for the customer and ensured satisfaction and peace of mind from what they were purchasing.
  • Serviced customer's accounts, activating phones, troubleshooting, adding new lines, upgrading or purchasing cellular devices/accessories.
  • Assisted customers with the purchase, repair, and replacement of their cellular devices and accessories.
  • Assist customer with the installation and functionally of mobile broadband and cellular devices with computer equipment.
  • Influenced new and existing customers into cost effective, personalized plans and reliable cellular devices.
  • Extract customer phone data from cellular devices and incorporate the information into new devices.
  • Trouble shoot problems with cellular devices and solve problems with customer satisfaction being priority.
  • Provide a professional sense of sales in the open world of cellular devices.
  • Programmed cellular devices and recommended calling plans, special features, and accessories.
  • Activate and trouble shoot cellular devices with exceptional customer service, while providing solutions
  • Received training and trained co-workers on current cellular devices and systems.
  • Assist customers in the purchase and set-up and cellular devices.
  • Obtained a certification in service and repair of cellular devices.
  • Trouble shoot problems when cellular devices are not working properly.
  • Offered assistance in fixing minor technical issues on cellular devices.
  • Assisted with technical advances and problems involving cellular devices.
  • Activate cellular devices after the initial credit check.

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39. Bank Deposits

low Demand
Here's how Bank Deposits is used in Wireless Consultant jobs:
  • Balanced registers, prepared bank deposits, processing end of day sales and inventory reports.
  • Handled cash and other forms of payment, gave change, managed daily bank deposits.
  • Key holder/ Nightly paper work including cash audits, bank deposits, and inventory.
  • Open and close store, handle bank deposits, and maintain inventory shipments
  • Perform end of day calculations, bank deposits, and weekly reporting.
  • Managed store keys, cash drawers, bank deposits and financial documents.
  • Handled all aspects of bank deposits including daily cash audits.
  • Perform drawer audits throughout the day and make bank deposits.
  • Handle all money including bank deposits
  • Cash in/out and bank deposits.
  • Exceeded almost every store goal Responsible for regular store maintenance Responsible to take bank deposits.
  • perform inventory counts; manage the cash drawer; and, prepare bank deposits.
  • Provide support to customers and partners Make bank deposits and perform other local errands

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40. Customers Needs

low Demand
Here's how Customers Needs is used in Wireless Consultant jobs:
  • Provided strong customer service to both retail and corporate customers through actively listening to customers needs and concerns.
  • Create welcoming atmosphere to customers entering the store to ascertain what each customers needs are based on wants.
  • Use communication and listening skills to understand customers needs to provide products and services to fit their lifestyle
  • Recommended, selected, and helped customers locate products based on the customers needs and desires.
  • Greeted customers immediately after walking the in the store, helped with the customers needs.
  • Process bill pays, resolve tech issues, and meet customers needs with desired products.
  • Use the 5 step selling process to sell equipment based on the customers needs.
  • Provide great customer service while offering products to fit the customers needs and wants.
  • Recommended, selected, and helped obtain merchandise based on customers needs and desires.
  • Used the Five Step selling process to discover the customers needs through assessment.
  • Assess the customers needs and provide optimal communication solutions that meet their needs.
  • Evaluate customers needs and recommend products that would best fit their concern.
  • Understand customers needs and help them discover how products meet their needs.
  • Completed needs analysis on customers needs and recommended products and services.
  • Utilized customer client books to best serve the customers needs.
  • Analyze customers needs through a detailed 5 step selling process.
  • Recommend products based on discovery of the customers needs.
  • Completed thorough needs assessment to establish customers needs.
  • Ascertain customers needs in person and via telephone.
  • Greet and identify customers needs.

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41. Potential Customers

low Demand
Here's how Potential Customers is used in Wireless Consultant jobs:
  • Provided exceptional customer service to existing and potential customers in a highly courteous and efficient manner.
  • Contacted potential customers to continue to move our business forward and maximize every business opportunity.
  • Greet and speak with potential customers all around the store about latest and brand new promotions regarding cell phone service.
  • Assist the current and potential customers in selecting phone services and equipment's to the best of their needs.
  • Developed personal approached to driving growth and expanding technology needs to former, current, and potential customers.
  • Follow up with current and potential customers, build and expand accounts, and maintain sales databases.
  • Addressed customer issues and met sales quotas as well as providing billing analysis for potential customers.
  • Performed account reviews in order to uncover and meet the needs of current and potential customers.
  • Provided assistance for customers and potential customers in the purchase of wireless equipment and services.
  • Establish rapport with current and potential customers using follow up programs for future business leads.
  • Put together advertising material and delivered it to potential customers via face to face contact.
  • Provided outstanding face to face and phone customer service to existing and potential customers.
  • Assist new, existing, and potential customers with all wireless account matters
  • Greeted and stopped potential customers to question their current cellular provider.
  • Set up appointments to meet with potential customers.
  • Greet guest approaching Target Mobile Kiosk Help existing and potential customers with the selecting of cell service and devices.

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42. Phone Calls

low Demand
Here's how Phone Calls is used in Wireless Consultant jobs:
  • Take phone calls-Assist customers in making payments-Customer Service
  • Serve as receptionist, answering telephone calls and directing calls to appropriate personnel; take and relay messages as appropriate.
  • Greet customers, operate cash register, answer phone calls, keep a clean and sanitary work area.
  • Greet customers at the door, answer any questions, take payments and answer phone calls.
  • Received phone calls from inquiring customers wanting to activate cellular phone service.
  • Answer phone calls, provide excellent customer service, cash handling.
  • Answer phone calls and provide product information for customers.
  • Answer telephone calls in a professional business manner.
  • Organized items in visually appealing manner.Answered incoming telephone calls with professional and knowledgeable responses.
  • Answered telephone calls promptly, minimized delays.Compiled and accurately entered electronic data.
  • Assist in maintaining store appearance and individual work area according to retail standards Answer phone calls in a professional, timely manner
  • Write schedule, contact other stores via email, personal phone calls, and confrence calls.
  • Answered multi telephone calls, provided information, took messages, and transferred calls.
  • Answer phone calls, take messages and operate office equiptment on a daily basis.
  • Lead in marketing inside and outside store with phone calls or flyers.
  • take payments, trouble shoot phones, answer phone calls)Sold equipment (i.e.
  • help customers purchase the right devicechase leads via phone callsmaintain an operationally sound work enviroment

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43. Android

low Demand
Here's how Android is used in Wireless Consultant jobs:
  • Assisted customers in person and via phone with troubleshooting handsets on various platforms such as Blackberry, Android and Windows mobile.
  • Create and deliver presentations on new Android, Windows, Apple, and Blackberry products and services.
  • Teach customers about Android, and Blackberry products and services through intensive hands on training sessions.
  • Facilitated all Android workshops, leading both peers and customers to learn to better operate equipment.
  • Provide customer service as well as IT support on various android and IOS software.
  • Conducted a bi-monthly smart phone class for new or novice users of android products.
  • Activated and troubleshot issues pertaining to windows mobile, blackberry, and android devices.
  • Service and Repair Technician for Android, Apple and RIM blackberry phones.
  • Train customers on their phones, android, blackberry and feature phones.
  • Maintained knowledge of current, cutting-edge Android and Apple mobile device technology.
  • Lead classes and workshops on Android and Apple based phones and tablets.
  • Volunteered to be the dedicated Android Rep for my location.
  • Subject Matter Expert for Android Operating System.
  • Designed and implemented an Android application reference guide for Smartphone customers.
  • Gained in depth knowledge of Vendor provided operating systems and products: Android, iOS, Windows, Blackberry etc.
  • Provided technical support for many phones including, Apple, BlackBerry , and Android devices.
  • Provide technical support for Android platform, Windows Mango phones and iOS devices.
  • Worked with *blackberry *android * Samsung * windows * htc.
  • Familiarize and troubleshoot mobile device such as Android and iOS.
  • Helped stores in the Saint Louis area prepare for the rollout of U.S. Cellular's first Android smartphones.

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44. Company Policies

low Demand
Here's how Company Policies is used in Wireless Consultant jobs:
  • Maintained consistent compliance with dynamic company policies.
  • Trained and mentored new hires on company policies, procedures, products, software and point-of-sale system.
  • Subject matter expert in company policies and procedures in order to teach out to associates and customers.
  • Implemented the new services for the customer by following company policies and procedures.
  • Performed ongoing training for new product and company policies and procedures.
  • Completed accurate, legal binding contracts according to company policies.
  • Follow and upholding all company policies and procedures.
  • Completed customer contracts and upgrades per company policies.
  • Guided new consultants on company policies and procedures.
  • Teach new employees all procedures and company policies.
  • Remain compliant with company policies and procedures.

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45. Inventory Management

low Demand
Here's how Inventory Management is used in Wireless Consultant jobs:
  • Maintained up-to-date knowledge of wireless technologies utilized by consumers, as well as inventory management.
  • Processed weekly inventory, partnering with inventory management when discrepancies occurred.
  • Provided maintenance and inventory management of all telephone and wireless equipment.
  • Performed back office duties which include inventory management.
  • Provide basic troubleshooting, inventory management and control.
  • Provide support for product placement and inventory management.
  • Perform daily cash and inventory management.
  • Process inventory and inventory management.
  • Inventory management, shipping and receiving of items in and out as required, also participated in monthly inventory counts.
  • Inventory management specialist: accepted shipments, processed and shipped returns, and conducted monthly physical inventory count reviews.
  • Perform regular opening & closing duties, including cash management, inventory management and store cleaning.
  • Demonstrated effective time management, marketing, data entry, inventory management, and networking skills.
  • Inventory management, including working with the Accounting Department to understand current budget and revenue.
  • Controlled inventory management by discerning product past 60 days to optimize cash flow efficiency.
  • Serve as lead in inventory management and operation with over 400 processes monthly.
  • Process Sales Orders through Multiple Software Programs, Inventory Management, Accounts Receivables
  • Assisted the store managers with inventory management for multiple locations.
  • Inventory Management Development of a sales team.
  • Inventory Management Established strong relationships with consumers for repeat and referral business Customer Service Technical Assistance
  • Repair Technician Training Sales Customer Service Inventory Management

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46. Service Information

low Demand
Here's how Service Information is used in Wireless Consultant jobs:
  • Manage and selling products and services by effectively communicate product and service information.
  • Communicated product and service information, feature functionality and billing information.
  • Consulted with business to supply accurate product and service information.
  • Explained technical product and service information to customers.
  • Communicated product and service information effectively.
  • Supported guests and co-workers with concrete product and service information, and through follow ups, scheduled appointments, and leads.
  • Utilized POS system to generate orders, establish connectivity, and provide customers with personal billing and service information.
  • Provide customers with product or service information to assist them in determining appropriate merchandise to purchase.
  • Assist with customer inquiries, provide product and service information.
  • Understand and communicate product and service information and features.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.Provided expert product and service information.

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47. Wireless Solutions

low Demand
Here's how Wireless Solutions is used in Wireless Consultant jobs:
  • Targeted numerous firms for wireless solutions while conveying complex and technical information with presentations and seminars.
  • Provided service repair and information technology wireless solutions in accordance with customer's specific needs.
  • Traveled between multiple retail locations to work directly with customers in marketing wireless solutions.
  • Performed needs based assessment of customers to recommend optimal wireless solutions.
  • Provided wireless solutions to customers via consultative, needs-based selling.
  • Provided expert opinion and information regarding wireless solutions and equipment.
  • Provide wireless solutions for consumer and business accounts.
  • Provide wireless solutions to consumer and business customers.
  • Provided wireless solutions through solution based selling.
  • Specialized in Small Business Wireless Solutions.
  • Consult customers on adequate wireless solutions.
  • Provide wireless solutions for customers.
  • Serve customers while providing a world class experience (equipment issues, device workshops, and provide total wireless solutions).
  • Facilitate the selection of wireless solutions for consumers; provide customer sales, service and support to new and existing customers.
  • Assisted customers with the selection of a variety of wireless solutions for both personal and business use.
  • Offer wireless solutions to small businesses and general retail trade, with an emphasis on connected devices.
  • Provided customers with wireless solutions and updates on new industry products and services to fit their needs.
  • Solicited leads, maintained funnel and sold customized wireless solutions for small businesses.
  • Identified customer needs and provided appropriate wireless solutions through cost savings and value.
  • Cultivate relationships with local small to medium size businesses to provide wireless solutions.

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48. US Cellular

low Demand
Here's how US Cellular is used in Wireless Consultant jobs:
  • Facilitate wireless contracts with various cellular companies for customers.
  • Performed comprehensive sales consultations with US Cellular customers.
  • Assisted with the creation of the US Cellular Customer Retention Program, which focused on ensuring long-term relationships with wireless clients.
  • Complete Learning Managements System courses to ensure knowledge of US Cellular products and services and excellent customer experience is received.
  • Showed the value of our product and discussing all the features of what we provide at US Cellular.
  • Selected to participate in US Cellular's Leadership Enhancement Program (LEP) o Advanced preparation towards management track
  • Master US Cellular line of products while staying up to date with new products and industry trends.
  • Generated sales by marketing US Cellular products through the development of strategic marketing presentations for the company.
  • Create daily deposits, contracts for phone plans, file papers for Digital Plus and US Cellular.
  • Provided professional consultation for all aspects of both Consumer & Business US Cellular accounts.
  • Excelled in Sales and Marketing through the sale of numerous cellular phones and accessories.
  • Encourage and go the extra mile to create new contracts for US Cellular.
  • Achieved results leading to consideration for US Cellular store management training.
  • Trained with the market's trainers on US Cellular training methods.
  • Full knowledge of operating systems at US Cellular.
  • Worked in a US Cellular corporate store.
  • Interpret for Limited English Proficient clients and US Cellular Representatives Translate marketing documents, change of ownership forms, etc.
  • Retail Wireless Consultant with an Elite Performing Agent of US Cellular in Hampstead, NC.
  • Operated as part time sales consultant for US Cellular.
  • Programmed and supported US Cellular features supported by Nokia, Motorola and Audiovox phones.

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49. Company Products

low Demand
Here's how Company Products is used in Wireless Consultant jobs:
  • Generated sales of company products and services, with responsibility for meeting assigned performance targets.
  • Evaluated customer needs, recommended customer plan and product selection, and promotion of company products at local events.
  • Maintain strong knowledge of all company products, accessories, pricing plans, promotions and service features.
  • Explain and demonstrate company products and services in order to make recommendations based on customer needs.
  • Provided demonstration to prospective consumers for company products and services in order to improve sales.
  • Align company products and services with customer's needs and wants.
  • Presented and sold company products and services to clients.
  • Maintain strong knowledge of all company products.
  • Handle cash transactions with customers Promote company products, services, and savings plans when appropriate.

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20 Most Common Skill for a Wireless Consultant

Customer Service11.6%
Verizon10.3%
Cell Phones9.6%
Wireless Products9.2%
Technical Support5.6%
T-Mobile5.4%
New Accounts4.7%
Retail Store4.6%

Typical Skill-Sets Required For A Wireless Consultant

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
8.1%
8.1%
2
2
Verizon
Verizon
7.2%
7.2%
3
3
Cell Phones
Cell Phones
6.7%
6.7%
4
4
Wireless Products
Wireless Products
6.4%
6.4%
5
5
Technical Support
Technical Support
3.9%
3.9%
6
6
T-Mobile
T-Mobile
3.7%
3.7%
7
7
New Accounts
New Accounts
3.3%
3.3%
8
8
Retail Store
Retail Store
3.2%
3.2%
9
9
Sales Goals
Sales Goals
3.1%
3.1%
10
10
Credit Card Transactions
Credit Card Transactions
2.5%
2.5%
11
11
Product Knowledge
Product Knowledge
2.4%
2.4%
12
12
Wireless Services
Wireless Services
2.4%
2.4%
13
13
Internet
Internet
2.3%
2.3%
14
14
Troubleshoot
Troubleshoot
2.3%
2.3%
15
15
Customer Base
Customer Base
2.2%
2.2%
16
16
Bill Payments
Bill Payments
2.1%
2.1%
17
17
Wireless Devices
Wireless Devices
2.1%
2.1%
18
18
Customer Contracts
Customer Contracts
2.1%
2.1%
19
19
Wireless Needs
Wireless Needs
1.8%
1.8%
20
20
Billing Questions
Billing Questions
1.7%
1.7%
21
21
Customer Acquisition
Customer Acquisition
1.7%
1.7%
22
22
Customer Accounts
Customer Accounts
1.7%
1.7%
23
23
POS
POS
1.2%
1.2%
24
24
Sales Process
Sales Process
1.2%
1.2%
25
25
Inventory Control
Inventory Control
1.2%
1.2%
26
26
Sales Floor
Sales Floor
1.1%
1.1%
27
27
Up-To-Date Knowledge
Up-To-Date Knowledge
1.1%
1.1%
28
28
Billing Procedures
Billing Procedures
1.1%
1.1%
29
29
Current Sales
Current Sales
1.1%
1.1%
30
30
Customer Complaints
Customer Complaints
1.1%
1.1%
31
31
Service Plans
Service Plans
1.1%
1.1%
32
32
New Lines
New Lines
1%
1%
33
33
Wireless Phones
Wireless Phones
1%
1%
34
34
Data Entry
Data Entry
1%
1%
35
35
Outbound Calls
Outbound Calls
1%
1%
36
36
Cycle Counts
Cycle Counts
1%
1%
37
37
Administrative Aspects
Administrative Aspects
1%
1%
38
38
Cellular Devices
Cellular Devices
1%
1%
39
39
Bank Deposits
Bank Deposits
1%
1%
40
40
Customers Needs
Customers Needs
0.9%
0.9%
41
41
Potential Customers
Potential Customers
0.9%
0.9%
42
42
Phone Calls
Phone Calls
0.9%
0.9%
43
43
Android
Android
0.9%
0.9%
44
44
Company Policies
Company Policies
0.9%
0.9%
45
45
Inventory Management
Inventory Management
0.8%
0.8%
46
46
Service Information
Service Information
0.8%
0.8%
47
47
Wireless Solutions
Wireless Solutions
0.8%
0.8%
48
48
US Cellular
US Cellular
0.8%
0.8%
49
49
Company Products
Company Products
0.8%
0.8%

15,212 Wireless Consultant Jobs

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