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Become A Wireless Sales Associate

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Working As A Wireless Sales Associate

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $60,000

    Average Salary

What Does A Wireless Sales Associate Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become A Wireless Sales Associate

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Wireless Sales Associate Career Paths

Wireless Sales Associate
Wireless Consultant Account Executive
Account Manager
5 Yearsyrs
Wireless Consultant Account Executive Sales Manager
General Manager
6 Yearsyrs
Wireless Consultant Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Sales Consultant Consultant Manager
Operations Manager
7 Yearsyrs
Sales Consultant Consultant General Manager
District Manager
7 Yearsyrs
Sales Consultant Consultant Owner
Co-Owner
6 Yearsyrs
Teller Specialist Team Leader
Sales Manager
5 Yearsyrs
Teller Accountant Manager
Service Manager
6 Yearsyrs
Teller Accountant Assistant Manager
Center Manager
6 Yearsyrs
Security Officer Officer Manager
Branch Manager
6 Yearsyrs
Security Officer Officer Supervisor
Warehouse Manager
5 Yearsyrs
Security Officer Officer Assistant Manager
District Sales Manager
7 Yearsyrs
Office Assistant Executive Assistant Account Manager
Regional Sales Manager
9 Yearsyrs
Office Assistant Executive Assistant Store Manager
Territory Manager
7 Yearsyrs
Office Assistant Executive Assistant General Manager
Business Development Director
11 Yearsyrs
Retail Sales Consultant Personal Banker Credit Analyst
Relationship Manager
6 Yearsyrs
Retail Sales Consultant Personal Banker Sales Specialist
Territory Sales Manager
7 Yearsyrs
Retail Sales Consultant Specialist Sales Specialist
Sales Account Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Owner/Manager
Internet Sales Manager
6 Yearsyrs
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Do you work as a Wireless Sales Associate?

Help others decide if this is a good career for them

Average Length of Employment
Sales Assistant 2.1 years
Sales Expert 1.8 years
Cellular Sales 1.8 years
Sales Associate 1.6 years
Top Careers Before Wireless Sales Associate
Cashier 21.6%
Server 3.8%
Internship 2.7%
Waitress 2.4%
Associate 2.3%
Manager 2.2%
Hostess 1.6%
Top Careers After Wireless Sales Associate
Cashier 9.0%
Server 3.5%
Manager 2.9%
Teller 2.5%
Associate 2.3%

Do you work as a Wireless Sales Associate?

Wireless Sales Associate Demographics

Gender

Male

47.7%

Female

44.8%

Unknown

7.6%
Ethnicity

White

60.6%

Hispanic or Latino

16.5%

Black or African American

12.7%

Asian

6.3%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

70.5%

French

6.2%

German

3.1%

Urdu

2.3%

Carrier

2.3%

Hindi

2.3%

Tagalog

2.3%

Cantonese

1.6%

Russian

1.6%

Italian

1.6%

Portuguese

0.8%

Indonesian

0.8%

Mandarin

0.8%

Vietnamese

0.8%

Romanian

0.8%

Albanian

0.8%

Arabic

0.8%

Hmong

0.8%
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Wireless Sales Associate Education

Schools

University of Phoenix

17.7%

The Academy

7.2%

Kaplan University

6.6%

Southern New Hampshire University

6.1%

Liberty University

5.0%

Ashford University

4.4%

University of Central Florida

4.4%

Midlands Technical College

4.4%

University of Memphis

4.4%

Tallahassee Community College

4.4%

Georgia Military College - Milledgeville

3.9%

Full Sail University

3.9%

University of Houston

3.9%

Strayer University

3.9%

Southern Illinois University Carbondale

3.3%

Florida State College at Jacksonville

3.3%

University of Akron

3.3%

Oakland Community College

3.3%

Remington College

3.3%

North Carolina Central University

3.3%
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Majors

Business

24.9%

Criminal Justice

7.5%

Psychology

6.5%

General Studies

5.7%

Computer Science

5.4%

Nursing

5.4%

Medical Assisting Services

5.1%

Health Care Administration

4.5%

Communication

4.5%

Information Technology

4.5%

Accounting

3.2%

Marketing

3.1%

Management

2.7%

Computer Information Systems

2.7%

Education

2.6%

Graphic Design

2.6%

Biology

2.4%

Cosmetology

2.3%

Computer Networking

2.3%

English

2.2%
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Degrees

Other

36.6%

Bachelors

31.7%

Associate

20.6%

Certificate

4.7%

Masters

3.6%

Diploma

2.0%

License

0.6%

Doctorate

0.2%
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How Would You Rate The Salary Of a Wireless Sales Associate?

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Top Skills for A Wireless Sales Associate

  1. Customer Service
  2. Wireless Products
  3. Verizon
You can check out examples of real life uses of top skills on resumes here:
  • Provided customer service dealing with confidential information pertaining to customer's cellular plan information.
  • Develop continuous and up-to-date knowledge of Russell Cellular and the company's wireless products and services; demonstrate exceptional equipment capabilities.
  • Responded to requests from customers for Verizon broadband, entertainment and telecommunications products and services.
  • Collaborated with AT&T, Verizon, T-Mobile, and Sprint representatives to better communicate their services with their clients.
  • Answered phones and coordinated cleaning services for electronics department.

How Would You Rate Working As a Wireless Sales Associate?

Are you working as a Wireless Sales Associate? Help us rate Wireless Sales Associate as a Career.

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