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Wireless sales associate skills for your resume and career

Updated January 8, 2025
3 min read
Wireless sales associate example skills
Below we've compiled a list of the most critical wireless sales associate skills. We ranked the top skills for wireless sales associates based on the percentage of resumes they appeared on. For example, 24.4% of wireless sales associate resumes contained customer service as a skill. Continue reading to find out what skills a wireless sales associate needs to be successful in the workplace.

15 wireless sales associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how wireless sales associates use customer service:
  • Provided excellent one-on-one customer service by presenting customers with appropriate wireless devices and plans that suit their personal and business needs.
  • Demonstrated exceptional customer service during all transactions to maximize customer experience, expand customer base and maintain customer satisfaction.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how wireless sales associates use sales floor:
  • Performed administrative tasks such as replenishment of product on sales floor, inventory, answering multiple phone lines, filing paperwork.
  • Achieved top 25 in company for overall accessory sales by the second month on the sales floor.

3. Wireless Devices

Here's how wireless sales associates use wireless devices:
  • Provide continuous customer support by troubleshooting various wireless devices.
  • Helped customers activate and personalize their new wireless devices.

4. Inventory Management

Here's how wireless sales associates use inventory management:
  • Used an inventory management system to control merchandise.
  • Improved stocking process and enhanced cellular inventory management system, which helped to control shrink and saved the company approx.

5. Wireless Sales

Here's how wireless sales associates use wireless sales:
  • Job Description:* Assist customers with wireless sales, upgrades, billing, and retention.
  • Achieved wireless sales in a high traffic retail environment in order to increase profitability.

6. Inventory Counts

Here's how wireless sales associates use inventory counts:
  • Inventory Control-Assist management with weekly inventory counts, stocking accessories, placing phone and accessory orders and restocking inventory.
  • Performed inventory counts and obligations.

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7. Service Contracts

Here's how wireless sales associates use service contracts:
  • Demonstrated and sold cell phones, service contracts and accessories.
  • Sell or arrange for insurance or service contracts for merchandise.

8. SAM

SAM's Club is a wholesale membership warehouse run by Walmart. They offer services like tire repair at a discount as well as bulk, wholesale products.

Here's how wireless sales associates use sam:
  • Helped Sam's Club Members to choose the best handset and carrier plan pairing for their lifestyle and needs.
  • Act as a liaison on behalf of Sam's Club and customers in complex dealings with service providers.

9. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how wireless sales associates use product knowledge:
  • Utilized product knowledge to educate consumers.
  • Created exceptional shopping experiences by continually transitioning new merchandise, building attractive displays, and in depth product knowledge.

10. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how wireless sales associates use troubleshoot:
  • Start new contracts, troubleshoot problems, and work as cashier when needed.
  • Have helped troubleshoot and fix problems over the phone.

11. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how wireless sales associates use credit card:
  • Received payment by cash, check, credit cards, vouchers, or automatic debits for the purchase of cellular phones.
  • Top goal achiever for year 2012 for cross selling and 117 credit card applications for a value of $11,000.

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how wireless sales associates use pos:
  • Activate new lines of service and process upgrades using the specified POS systems for AT&T, Verizon and Sprint.
  • Work directly with customers; Upgrade and manage customer accounts using POS software; Follow through with opening and closing procedures.

13. Photo Lab

Here's how wireless sales associates use photo lab:
  • Completed all photographic processing machines in photo laboratory.
  • Demonstrate the flexibility to operate two or three departments at once: Wireless Center, Photo Lab, and Electronics department.

14. Electronic Devices

Electronic devices are instruments used to control the flow of electrical currents for information sharing and system control. These devices are usually small in size and come in bundles of integrated circuits. The most prominent examples are transistors and diodes. Following are some examples of electronic devices; computers, laptops, mobile phones, remotes, and cameras.

Here's how wireless sales associates use electronic devices:
  • Activate electronic devices* Maintain inventory logs* Provide thorough customer service* Assist customers with purchases
  • Provide exceptional knowledge on electronic devices.

15. Wireless Services

Here's how wireless sales associates use wireless services:
  • Worked alongside wireless service providers in our cellphone department.
  • Activated prepaid and postpaid wireless service agreements.
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List of wireless sales associate skills to add to your resume

Wireless sales associate skills

The most important skills for a wireless sales associate resume and required skills for a wireless sales associate to have include:

  • Customer Service
  • Sales Floor
  • Wireless Devices
  • Inventory Management
  • Wireless Sales
  • Inventory Counts
  • Service Contracts
  • SAM
  • Product Knowledge
  • Troubleshoot
  • Credit Card
  • POS
  • Photo Lab
  • Electronic Devices
  • Wireless Services
  • Customer Accounts
  • Customer Inquiries
  • Inventory Control
  • Customer Complaints
  • Wireless Phones
  • Wireless Products
  • Sales Contracts
  • Credit Checks
  • Bill Payments
  • Customer Issues
  • Sales Quota
  • Stock Shelves
  • Bank Deposits
  • Technical Issues
  • Customer Contracts
  • Mobile Phones
  • Straight Talk
  • Cellular Devices
  • Security Practices
  • Customer Payments
  • Smartphones
  • Cash Drawers
  • Sales Slips
  • Store Promotions
  • Cash Registers
  • Credit Payment
  • Sales Prices

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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