What does a wireless sales associate do?
Wireless sales associates are typically employed at telecommunication companies. Their responsibilities include taking care of customer service issues, answering their questions, providing recommendations, organizing the store's supply, and preventing theft. Also, they organize and maintain the merchandise to make them presentable and encourage continuous sales. Additionally, they evaluate and precisely process product returns, as well as help customers determine alternative products that meet their needs. Qualities required for the job include integrity, excellent communication skills, ability to sell products, and keenness for details.
Wireless sales associate responsibilities
Here are examples of responsibilities from real wireless sales associate resumes:
- Require to manage time and employee hours schedule in conjunction with intake of customer PCs in need of repair.
- Job responsibilities include achieving sales goals, negotiating with customers and keeping positive customer relationship.
- Process daily inventory through the company POS.
- Understand POS software and process different forms of payment.
- Partner with Samsung representative to learn about their products to increase sales.
- Start new contracts, troubleshoot problems, and work as cashier when need.
- Help troubleshoot customer wireless device.
- Provide customers with knowledgeable information regarding computers, printers, and other electronics.
- Provide customer technical assistance including setting up newly purchase computers, printers, and wireless networks.
- Deliver consistently strong results in identifying and capitalizing on cross-selling opportunities to advance corporate-define marketing campaigns and effectively increase revenue streams.
- Teach customers how to operate Smartphone's.
- Create upselling and bundling strategies to maximize profits, working specifically with new promotional offers.
- Draft hundreds of PowerPoint pages to support the project.
- Perform intake and diagnosis of problems with PCs, mobile devices, and networking relate issues.
- Require to manage time and employee hours schedule in conjunction with intake of customer PCs in need of repair.
Wireless sales associate skills and personality traits
We calculated that 24% of Wireless Sales Associates are proficient in Customer Service, Sales Floor, and Wireless Devices. They’re also known for soft skills such as Customer-service skills, Interpersonal skills, and Math skills.
We break down the percentage of Wireless Sales Associates that have these skills listed on their resume here:
- Customer Service, 24%
Provided excellent one-on-one customer service by presenting customers with appropriate wireless devices and plans that suit their personal and business needs.
- Sales Floor, 18%
Performed administrative tasks such as replenishment of product on sales floor, inventory, answering multiple phone lines, filing paperwork.
- Wireless Devices, 13%
Provide continuous customer support by troubleshooting various wireless devices.
- Inventory Management, 9%
Used an inventory management system to control merchandise.
- Wireless Sales, 9%
Job Description:* Assist customers with wireless sales, upgrades, billing, and retention.
- Inventory Counts, 8%
Inventory Control-Assist management with weekly inventory counts, stocking accessories, placing phone and accessory orders and restocking inventory.
Common skills that a wireless sales associate uses to do their job include "customer service," "sales floor," and "wireless devices." You can find details on the most important wireless sales associate responsibilities below.
Customer-service skills. To carry out their duties, the most important skill for a wireless sales associate to have is customer-service skills. Their role and responsibilities require that "retail sales workers must be responsive to the wants and needs of customers." Wireless sales associates often use customer-service skills in their day-to-day job, as shown by this real resume: "helped troubleshoot customer wireless device. "
Interpersonal skills. Another soft skill that's essential for fulfilling wireless sales associate duties is interpersonal skills. The role rewards competence in this skill because "a friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people." According to a wireless sales associate resume, here's how wireless sales associates can utilize interpersonal skills in their job responsibilities: "utilized interpersonal skills to ensure customer loyalty by working to resolve billing and technical issues. "
Math skills. Another skill that relates to the job responsibilities of wireless sales associates is math skills. This skill is critical to many everyday wireless sales associate duties, as "retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers." This example from a resume shows how this skill is used: "cash handling daily rudimentary math skills to calculate change, complete paperwork, and offer pricing for customers. "
Selling skills. A big part of what wireless sales associates do relies on "selling skills." You can see how essential it is to wireless sales associate responsibilities because "retail sales workers must be persuasive when interacting with customers." Here's an example of how this skill is used from a resume that represents typical wireless sales associate tasks: "communicate and negotiate customer sales third party for at&t; and verizon troubleshoot customer issues"
The three companies that hire the most wireless sales associates are:
- Acosta453 wireless sales associates jobs
- Premium Retail Services321 wireless sales associates jobs
- TravelCenters of America49 wireless sales associates jobs
Choose from 10+ customizable wireless sales associate resume templates
Build a professional wireless sales associate resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your wireless sales associate resume.
Compare different wireless sales associates
Wireless sales associate vs. Sales clerk
A sales clerk is responsible for assisting customers in purchasing products, responding to customer inquiries, and providing product recommendations. Sales clerks require excellent customer service and communication skills to offer the best services to the customers and maintain good customer feedback for the business. They also check inventories, request supplies as needed, and organize product displays on the appropriate shelves. A sales clerk must have strong verbal communication skills to manage customer concerns and excellent time-management skills to perform tasks within the fast-paced work environment.
While similarities exist, there are also some differences between wireless sales associates and sales clerk. For instance, wireless sales associate responsibilities require skills such as "wireless devices," "wireless sales," "inventory counts," and "service contracts." Whereas a sales clerk is skilled in "retail sales," "sales transactions," "store policies," and "store displays." This is part of what separates the two careers.
Sales clerks earn the highest salaries when working in the energy industry, with an average yearly salary of $28,784. On the other hand, wireless sales associates are paid more in the retail industry with an average salary of $37,164.On average, sales clerks reach similar levels of education than wireless sales associates. Sales clerks are 0.5% more likely to earn a Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.Wireless sales associate vs. Lot associate
A lot associate is an employee who is responsible for helping customers to load heavy merchandise into their vehicles and provides excellent customer service. Lot associates collaborate closely with store managers and sales associates to ensure a smooth workflow and satisfying shopping experience for customers. By following safety procedures, lot associates must maneuver carts to gather and return them to the storefront. They must also maintain the cleanliness and professional appearance of the front end of the store.
Each career also uses different skills, according to real wireless sales associate resumes. While wireless sales associate responsibilities can utilize skills like "wireless devices," "inventory management," "wireless sales," and "inventory counts," lot associates use skills like "customer interaction," "depot," "safety policies," and "front end."
In general, lot associates achieve similar levels of education than wireless sales associates. They're 0.5% less likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.Wireless sales associate vs. Sales associate sporting goods
The required skills of the two careers differ considerably. For example, wireless sales associates are more likely to have skills like "wireless devices," "wireless sales," "inventory counts," and "service contracts." But a sales associate sporting goods is more likely to have skills like "background checks," "pallets," "loss prevention," and "cleanliness."
Most sales associates sporting goods achieve a similar degree level compared to wireless sales associates. For example, they're 0.3% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Wireless sales associate vs. Electronics associate
Types of wireless sales associate
Updated January 8, 2025
