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Become A Wireless Specialist

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Working As A Wireless Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Wireless Specialist Do At Adams Communication & Engineering Technology

* Provide technical wireless security engineering expertise for the NGA Wireless Security Program and conduct and refine wireless security assessments and operations to secure NGA CI, utilize wireless security engineering expertise concepts, principles and practices to analyze and resolve difficult and complex wireless security issues, provide support in design, integration and management in-building wireless security networks within Intelligence Community facilities, and to assist, collaborate, and coordinate with other SI offices and divisions in developing and implementing “best of breed” wireless security policies and procedures.
* Plan and execute wireless security operations as approved by the Government, assessments and surveys using Linux-based, commercial-off-the-shelf (COTS), government-off-the-shelf (GOTS) and/or custom developed survey tools to detect and/or prevent unauthorized or misconfigured wireless devices within secure areas.
* Attend at least 12 NGA meetings, conferences or working groups annually to provide insight and guidance to NGA and IC wireless policies and directives.
* Provide technical guidance to the NGA wireless security program to assist in the development of wireless mitigation plans; draft five reports annually that document the results of these mitigation strategies.
* Investigate emerging wireless technology, vulnerabilities or mitigations to stay abreast of developing trends in the wireless sector.
* Draft at minimum, 4 informational reports annually that provide a synopsis of this information.
* Work closely with CI personnel to refer actively exploited, or potentially exploitable vulnerabilities.
* Lead the design and integration of customer developed wireless security tools, providing guidance on issues such as physical layout, design, RF coverage, optimization, and configuration parameters.
* Create custom signatures and detection procedures based on new threats and adversary Tactics, Techniques, and Procedures.
* Assist in the development of documentations/policy/procedures and drafts reports to document vulnerabilities based on risk management models as required by the Government.
* Develop briefings and provides security education materials on wireless threats and vulnerabilities matters regarding information protection.
* Interpret guidance and direction received from higher-level management, legislative initiatives, and regulatory requirements/changes and coordinates these for dissemination and implementation.
* Provide hardware and software engineering support, and technical assistance related to communications infrastructure, processing systems, and interfaces in support of exfiltration/infiltration of wireless and mobility devices and networks.
* Provide engineering support to include, but not be limited to, support of assessing mobile devices (handsets, tablets and wireless laptops) and other wireless security related engineering tasks.
* Provide security guidance to contractors using DoD and IC regulations and requirements – analyze complex data and make appropriate program recommendations.
* Prepare estimates and anaylysis for security projects and technologies to support the TSCM mission.
* Apply experience in supporting security concepts, principles and practices to analyze and resolve difficult and complex security issues

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How To Become A Wireless Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Wireless Specialist jobs

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Wireless Specialist Demographics

Gender

  • Male

    54.6%
  • Female

    44.0%
  • Unknown

    1.4%

Ethnicity

  • White

    75.3%
  • Hispanic or Latino

    14.4%
  • Asian

    6.4%
  • Unknown

    3.1%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    71.4%
  • Korean

    14.3%
  • Wolof

    7.1%
  • French

    7.1%
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Wireless Specialist

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Wireless Specialist Education

Wireless Specialist

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Top Skills for A Wireless Specialist

CustomerServiceSkillsVerizonT-MobileTechnicalSupportWirelessSalesWirelessServicesTroubleTicketsNewWirelessProductNewAccountsInternetSalesGoalsCustomerSatisfactionPotentialCustomersInventoryControlWirelessDevicesMP3CommunicationSkillsPOSProductKnowledgeWalmart

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Top Wireless Specialist Skills

  1. Customer Service Skills
  2. Verizon
  3. T-Mobile
You can check out examples of real life uses of top skills on resumes here:
  • Utilize operational systems to process purchases of Verizon Wireless products and services; i.e.
  • Match customer to the right phone attracted customers to see and hear about T-mobile.
  • Responded and resolved service complaints/escalations, service quality issues as level II technical support.
  • Partnered with other departments to educate on relevant wireless products, increasing wireless sales additional 20% over 3 months.
  • Suited clients with specific wireless services to meet their financial needs.

Top Wireless Specialist Employers

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Wireless Specialist Videos

Network Engineer: Expectations vs Reality

Computer Hardware Information : How to Make a Desktop Computer Wireless

Laptop Computers : How to Connect a Laptop to a Wireless Printer

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