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Wireless specialist skills for your resume and career
15 wireless specialist skills for your resume and career
1. Wireless Products
Wireless products describe those electronic devices that can communicate without cords using radio frequency signals. Examples of wireless products include TV remote controls, radio or television broadcasting, cordless phones, GPS systems, tablets, WiFi, Bluetooth mice or keyboards, wireless routers, radar communication, and most devices that don't use wires to transmit information.
- Utilize operational systems to process purchases of Verizon Wireless products and services; i.e.
- Retail sales of cellular phones and wireless products and services.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Trained Customer Service Representatives on how to effectively correspond with customers through email.
- Provide direct interface for daily operational and customer service support for Internal/external customers.
3. Cell Phones
It has many names like mobile phone, cell phone, handphone, cellular phone, or handphone, sometimes shortened to simply mobile, is a portable telephone that can receive and make calls over an (RF) radio frequency network even when the user is not stationary. To simplify, a cell phone is a device with access to a cellular radio system enabling it to be operated over a wide area, while the user remains within a telephone service area.
- Activated Rogers s cell phones, home phones, and cable & internet services.
- Handle issues pertaining to activation, billing & troubleshooting for prepaid cell phones.
4. Wireless Devices
- Generated sales and activated wireless devices.
- Oversee all provisioning process to include ordering, reporting and Tier I and II support of wireless devices and services.
5. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Analyzed Store POS data in order to validate merchandising strategy effectiveness.
- Developed company training POS, tutorial and informational materials.
6. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Communicated with customers about product information requiring up-to-date product knowledge.
- Identified sales prospects and contact other accounts as assigned, along with developing and maintaining sales materials and product knowledge.
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A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.
- Respond to e-mail generated trouble tickets and service related questions in a timely manner.
8. Upselling
- Capitalized in upselling opportunities based on the evaluation of customers' needs with the demonstration of products and services offered.
- Promoted upcoming sales events as well as upselling Macy's credit cards.
9. Inventory Control
- Handle daily store operations such as opening/closing, inventory control, cash management, as well as office/administrative duties.
- Run monthly reports for each cost center with applicable charges and inventory control records
10. Wireless Sales
- Promoted within the wireless sales team which serviced Verizon, AT&T, and T mobile networks.
- Implemented new sales techniques to achieve higher wireless sales numbers.
11. Customer Care
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
- Set up account for customersTake paymentsCustomer Care
- Provided exceptional service and customer care.
12. Retail Sales
Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.
- JOB RESPONSIBILITES Customer-focused Retail Sales Associate with in-depth knowledge of sales, account management and training.
- Retail sales associate for Att & Verizon.
13. Store Operations
- Gained extensive experience with everyday store operations including opening and closing and daily reporting.
- Completed necessary documentation for daily store operations.
14. Customer Accounts
- Worked directly with the public to solve any problems or answer any questions regarding all aspects of customer accounts.
- Provided technical support to customers that were in an assigned deck of approximately 80 customer accounts.
15. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Collaborated with team by answering heavy calls during busy hours while maintaining and supervising the sales floor.
- Work the sales floor to help assist customers with any needs they may have.
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What soft skills should all wireless specialists possess?
Sonya DiPalma Ph.D.
Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville
List of wireless specialist skills to add to your resume
The most important skills for a wireless specialist resume and required skills for a wireless specialist to have include:
- Wireless Products
- Customer Service
- Cell Phones
- Wireless Devices
- POS
- Product Knowledge
- Trouble Tickets
- Upselling
- Inventory Control
- Wireless Sales
- Customer Care
- Retail Sales
- Store Operations
- Customer Accounts
- Sales Floor
- Billing Issues
- Customer Issues
- Bank Deposits
- Inbound Calls
- Samsung
- Cold Calls
- Sales Objectives
- Smartphones
- Wireless Phones
- Bill Payments
- Technical Issues
- Account Maintenance
- Customer Inquiries
- Sales Targets
- Technical Assistance
- Apple
- Blackberry
- Mobile Phones
- Quality Customer Service
- Sales
- Credit Checks
- Community Involvement
- Customer Support
- Wireless Services
- Customer Contracts
Updated January 8, 2025
