Wireless technician job description

SAIC is seeking a **Wireless Technician** to support a large federal government agency. Employee will perform on-site, at a secure government location Monday through Friday during normal business hours.

Occasional off-hour, weekend and holiday support may be required during scheduled and un-scheduled events. Travel includes reporting onsite at the customers multiple locations within the immediate DMV area.

+ Monitor work order ticketing system for assignments. Respond to and resolve tickets related to mobile and remote services.
+ Configure, test, troubleshoot, deploy and issue mobile devices.

+ Monitor, track, analyze and respond to mobile system alerts.

+ Troubleshoot and resolve system outages. Interface and coordinate with other service offices and support elements as appropriate.

+ Document work activities and escalate to operations manager, shift leads and engineers as necessary.

**Qualifications**

**Required Education & Experience**

+ AA Degree in related discipline and 1 year of experience; Or, High School and 2 years of related experience

+ Ability to focus on ticket and monitoring systems for sustained periods.

+ Ability to follow Standard Operating Procedures (SOPs)

+ Self-motivated problem solver possessing effective troubleshooting skills as it relates to IT systems.

+ Strong oral and written communication skills with experience working directly with customers including VIPs.

+ Strong organizational skills with ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables.

+ Basic knowledge of mobile device platforms (iOS, Android, Blackberry).

**Clearance Requirement**

+ Secret Clearance

**Desired Experience/Skills/Attributes:**

+ Experience with ServiceNow.

+ Experience with mobile and remote access devices.

+ Certification in relevant IT products and technologies.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2215354

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Who Are We?


Business Mobility Partners (BMP), founded in 2016, has experienced growth in recent years as it has focused on delivering IoT enablement services to contract research organizations (CROs) and remote patient monitoring (RPM) customers. The New York-based company was created to deliver a world-class experience to healthcare customers, while building one of the strongest distribution channels in the wireless industry.

Since February 2022, BMP is now part of KORE, a recognized global leader in IoT solutions and management capabilities, and is consistently recognized as the highest-ranked non-carrier in the Gartner Magic Quadrant for Machine-to-Machine Services worldwide. KORE creates value for customers in the explosive IoT market, and is the largest independent IoT connectivity management provider today. The Wireless Device Technician works closely with project managers to deliver an out-of-the-box ready-to-use experience for end-user customers.

ESSENTIAL FUNCTIONS:

• Organize wireless products in bulk including labeling, software updates, mobile device management, as well as other customer requirements.
• Support, maintain and service mobile devices including but not limited to Apple iPhones, Samsung Android phones, Android/Apple/Windows Tablets, Mobile data cards, MiFi and WiFi network device.
• Update User and Phone information in a variety of Data Systems
• Maintain impeccable records
• Work with other internal stakeholders to understand and plan projects

EDUCATION AND EXPERIENCE:

• Minimum 1 year of relevant experience working with mobile devices encouraged
• Knowledge of communications protocols and network concepts
• Enterprise mobile device management experience a plus

SKILLS, ABILITIES AND QUALIFICATIONS:

• Detail Oriented
• Self-motivated with the ability to work with minimal supervision
• Ability to multi-task
• Ability to manage time commitments while managing multiple tasks
• Excellent verbal and written communications skills
• Experience with Android and iOS
• Ability to learn and support new systems and applications
• Possess a strong work ethic and ability to maintain composure and professionalism while dealing with external customers

What we offer for our IoTers:

• A fun team environment and great culture
• Benefits Package -Medical, dental and life insurance
• Referral bonus

We appreciate the interest of all candidates but only those individuals selected for an interview will be contacted.

KORE provides equal employment opportunity for all persons, in all facets of employment. We perform pre-employment background checks screening.

“KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.”

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