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Wireless technician skills for your resume and career
15 wireless technician skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Initiated operations improvements to improve overall call center production and accurately documents, researches, and resolves customer service issues.
- Worked as customer service representative and business end-user support for escalated service issues with all wireless equipment.
2. Cell Phones
It has many names like mobile phone, cell phone, handphone, cellular phone, or handphone, sometimes shortened to simply mobile, is a portable telephone that can receive and make calls over an (RF) radio frequency network even when the user is not stationary. To simplify, a cell phone is a device with access to a cellular radio system enabling it to be operated over a wide area, while the user remains within a telephone service area.
- Provide product support for PDA's, Cell Phones and Data Connection Cards.
- Repair cell phones and scan completed repair into in-house software 'C-Vision'.
3. Test Equipment
Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.
- Test procedures: Calibration of test equipment, tuning to specification and phase final testing.
- Test installed cabling using electrical test equipment such as volt ohm meter.
4. DAS
- Train with RF Engineering Department to perform site surveys, preliminary design for passive and active DAS systems.
- Conducted tests on installed Distributed Antenna Systems (DAS) for conformance to specifications of wireless carrier.
5. RF
- Validated wireless access point adoption, connectivity, proper RF domain and quantity against inventory spreadsheet.
- Assisted the cell desk and RF engineering with commercial customers to optimize cell service and provide network solutions for Cellular coverage.
6. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided advanced technical support on operation or maintenance of cellular devices and mobile broadband cards using documented procedures and available tools.
- Provided technical support during the network deployment through installation and testing of the telecommunication equipment.
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Product Information Management refers to regulating all the required details in the marketing and selling of products via a supply chain. PIM is mostly used by firms that dwell on distribution channels to sell their products or services. From an online database to physical records, companies manage product information in a multitude of ways.
- Prepared for sweeps and PIM testing before system cutover.
- Line, Antenna installations and testing anritsu sweep gear and kaelus pim gear Wireless pole mount installations and operated bucket truck
8. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Installed various software applications on Windows workstations, Basic TCP/IP Protocols, Configuration of Wireless & LAN Networks and Customer Relations.
- Provide complex product support with regard to MAC, Windows XP, Windows Vista, Windows Mobile and Palm Operating Systems.
9. Non-Routine Problems
- Analyze with resolution, both routine and non-routine problems with wireless equipment, software applications.
10. Ericsson
- Completed Ericsson technical certification course successfully.
- Maintain and repair Ericsson GSM, UMTS, and LTE radio base stations and all associated cell site equipment.
11. Cell Sites
- Maintained 50+ cell sites across the state with high performance outcomes, ensuring that all equipment remained in excellent working order.
- Installed cellular LTE/4G and associated equipment as required in raised floor, outdoor concrete pads and inside cell site shelters.
12. Android
An android is an operating system designed for mobiles. It is a modified version of Linux Kernel and all other types of software that are designed for touchscreens. Like every other OS, android's job is to connect the device and the user. Android offers us numerous choices while buying a phone, it is Google and user-friendly as well.
- Subject matter expert for customers with Apple, Android, Palm, Blackberry, and Telemetry products on the Sprint/Nextel network.
- Utilized a variety of hand tools to disassemble customer device, usually an Android OS phone or Apple iphone/iPad.
13. Wireless Devices
- Trouble shoot and repair customers wireless devices Manage Inventory based programs Assisted customers with questions/concerns regarding account Take payments Order Inventory
- Worked to ensure customer satisfaction with wireless devices.
14. Network Performance
- Assist other technicians in monitoring and/or testing wireless network performance and/or resolving cell site problems.
- Analyzed problems with wireless equipment, software applications, and network performance, identifying problem root cause and recommending corrective action.
15. Broadband
- Provided trouble repair activity in support of Wireless, Private Line, Frame Relay, Broadband and DS3 services.
- Assisted in maintaining, designing and constructing all Two--Way and Broadband projects.
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List of wireless technician skills to add to your resume
The most important skills for a wireless technician resume and required skills for a wireless technician to have include:
- Customer Service
- Cell Phones
- Test Equipment
- DAS
- RF
- Technical Support
- PIM
- Windows
- Non-Routine Problems
- Ericsson
- Cell Sites
- Android
- Wireless Devices
- Network Performance
- Broadband
- Trouble Tickets
- T1
- BTS
- Technical Issues
- GPS
- LTE
- Ac
- Dc
- Inbound Calls
- Antenna Systems
- LAN
- CAT5
- PC
- Wireless Systems
- Software Issues
- Blackberry
- CDMA
- UMTS
- Software Applications
- Nortel
- Customer Issues
- TCP/IP
- Smartphones
- Ethernet
- Samsung
- Billing Issues
- Mac
- Technical Problems
- GSM
Updated January 8, 2025
