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Become A Wiring Technician

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Working As A Wiring Technician

  • Communicating with Persons Outside Organization
  • Updating and Using Relevant Knowledge
  • Documenting/Recording Information
  • Repairing and Maintaining Electronic Equipment
  • Getting Information
  • $54,570

    Average Salary

What Does A Wiring Technician Do

Telecommunications equipment installers and repairers, also known as telecom technicians, set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet.

Duties

Telecommunications equipment installers and repairers typically do the following:

  • Install communications equipment in offices, private homes, and buildings that are under construction
  • Set up, rearrange, and replace routing and dialing equipment
  • Inspect and service equipment, wiring, and phone jacks
  • Repair or replace faulty, damaged, and malfunctioning equipment
  • Test repaired, newly installed, and updated equipment to ensure that it works properly
  • Adjust or calibrate equipment settings to improve its performance
  • Keep records of maintenance, repairs, and installations
  • Demonstrate and explain the use of equipment to customers

Telephone, computer, and cable telecommunications systems rely on equipment to process and transmit vast amounts of data. Telecommunications equipment installers and repairers install and service this equipment.

These workers use many different tools to inspect equipment and diagnose problems. For instance, to locate distortions in signals, they may employ spectrum analyzers and polarity probes. They also commonly use hand tools, including screwdrivers and pliers, to take equipment apart and repair it.

Many telecom technicians also work with computers, specialized hardware, and other diagnostic equipment. They follow manufacturers’ instructions or technical manuals to install or update software and programs for devices.

Telecommunications equipment installers and repairers who work at a client’s location must track hours worked, parts used, and costs incurred. Workers who set up and maintain lines outdoors are classified as line installers and repairers.

The specific tasks of telecom technicians vary depending on their specialization and where they work.

The following are examples of types of telecommunications equipment installers and repairers:

Central office technicians set up and maintain switches, routers, fiber optic cables, and other equipment at switching hubs, called central offices. These hubs send, process, and amplify data from thousands of telephone, Internet, and cable connections. Telecom technicians receive alerts on equipment malfunctions from auto-monitoring switches and are able to correct the problems remotely. 

Headend technicians perform similar work to central office technicians, but work at distribution centers for cable and television companies, called headends. Headends are control centers in which technicians monitor signals for cable network companies that provide cable television and modem services to subscribers in the local area.

PBX installers and repairers set up and service private branch exchange (PBX) switchboards. This equipment relays incoming, outgoing, and interoffice telephone calls and may process Internet access and telephone communications, such as Voice over Internet Protocol (VoIP) technology.

PBX installers and repairers connect telecom equipment to communications cables. They test and repair the connections to ensure that adequate power is available and communication links work properly. They install and repair frames, supports, power systems, alarms, and telephone sets. Because switches and switchboards are computerized, PBX installers also install software or program the equipment.

Station installers and repairers—sometimes known as home installers and repairers—set up and repair telecommunications equipment in customers’ homes and businesses. For example, they set up modems to install telephone, Internet, and cable television services.

When customers have problems, station repairers test the customer’s lines to determine if the problem is inside the building or outside. If the problem is inside, they try to repair it. If the problem is outside, they refer the problem to line repairers.

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How To Become A Wiring Technician

Telecommunications equipment installers and repairers typically need postsecondary education in electronics, telecommunications, or computer technology and receive on-the-job training. Industry certification is required for some positions.

Education

Postsecondary education in electronics, telecommunications, or computers is typically needed for telecom technicians. 

Technical instruction in basic electronics, telecommunications, and computer science offered in community colleges and technical schools may be particularly helpful. Most programs lead to a certificate or an associate’s degree in electronics repair, computer science, or related subjects.

Some employers prefer to hire candidates with an associate’s degree, particularly for positions such as central office technicians, headend technicians, and those working with commercial communications systems.

Training

Once hired, telecom technicians receive on-the-job training, typically lasting a few months. Training involves a combination of classroom instruction and hands-on work with an experienced technician. In these settings, workers learn the equipment’s internal parts and the tools needed for repair. Technicians who have completed postsecondary education often require less on-the-job instruction than those who have not. 

Some companies may send new employees to training sessions to learn about equipment, procedures, and technologies offered by equipment manufacturers or industry organizations.

Because technology in this field constantly changes, telecom technicians must continue learning about new equipment over the course of their careers.

Licenses, Certifications, and Registrations

Some technicians must be certified to perform certain tasks or to work on specific equipment. Certification requirements vary by employer and specialization.

Organizations, such as the Society of Cable Telecommunications Engineers, offer certifications for telecom technicians. Some manufacturers also provide certifications for working with specific equipment.

Advancement

Advancement opportunities often depend on previous work experience and training. Repairers with extensive knowledge of equipment may be qualified to become manufacturing sales representatives.

Important Qualities

Color vision. Telecom technicians must be able to distinguish different colors because they work with color-coded wires.

Customer-service skills. Telecom technicians who work in customers’ homes and offices, should be friendly and polite. They must be able to teach people how to maintain and operate communications equipment.

Dexterity. Telecom technicians’ tasks, such as repairing small devices, connecting components, and using hand tools, require a steady hand and good hand–eye coordination.

Mechanical skills. Telecom technicians must be familiar with the devices they install and repair, their internal parts, and the appropriate tools needed to use, install, or fix them. They must also be able to understand manufacturers’ instructions when installing or repairing equipment.

Troubleshooting skills. Telecom technicians must be able to troubleshoot and devise solutions to problems that are not immediately apparent.

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Wiring Technician jobs

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Wiring Technician Career Paths

Wiring Technician
Electrical Technician Field Service Technician Service Manager
Account Manager
5 Yearsyrs
Delivery Driver Maintenance Technician Service Manager
Branch Manager
6 Yearsyrs
Technical Support Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Electrical Apprentice Electrician Foreman
Construction Superintendent
9 Yearsyrs
Network Technician Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Quality Control Inspector Security Officer Account Manager
District Manager
7 Yearsyrs
Delivery Driver Service Technician Service Manager
General Manager
7 Yearsyrs
Network Technician Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Installer Technician Operations Manager
Operations Director
9 Yearsyrs
Cable Technician Delivery Driver Service Technician
Operations Manager
7 Yearsyrs
Installer Service Technician Operations Manager
President Of Operations
11 Yearsyrs
Electrical Technician Electrical Engineer Software Engineer
Product Manager
7 Yearsyrs
Cable Technician Technician Project Manager
Program Manager
8 Yearsyrs
Driver Dispatcher Operations Manager
Purchasing Manager
9 Yearsyrs
Electrical Apprentice Maintenance Technician Production Supervisor
Quality Manager
11 Yearsyrs
Quality Control Inspector Project Manager General Manager
Regional Manager
8 Yearsyrs
Forklift Operator Security Officer Account Manager
Sales Manager
5 Yearsyrs
Driver Delivery Driver Account Manager
Senior Account Manager
7 Yearsyrs
Forklift Operator Warehouse Manager Operations Manager
Senior Manager
10 Yearsyrs
Technical Support Specialist Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Wiring Technician Demographics

Gender

Male

83.1%

Female

15.2%

Unknown

1.6%
Ethnicity

White

80.4%

Hispanic or Latino

10.1%

Asian

7.0%

Unknown

2.0%

Black or African American

0.5%
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Languages Spoken

Spanish

64.3%

Carrier

11.9%

Romanian

4.8%

Japanese

4.8%

French

4.8%

Khmer

2.4%

Vietnamese

2.4%

Russian

2.4%

Polish

2.4%
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Wiring Technician Education

Schools

University of Phoenix

12.4%

Broward College

6.5%

APT College

5.9%

Redstone College

5.9%

Community College of the Air Force

5.9%

Southwest Tennessee Community College

5.9%

ECPI University

5.2%

Delgado Community College

5.2%

Liberty University

5.2%

University of North Carolina at Greensboro

4.6%

Holmes Community College

4.6%

Valencia College

3.9%

Northwestern State University of Louisiana

3.9%

University of Southern Mississippi

3.9%

University of Memphis

3.9%

Remington College

3.9%

Hinds Community College

3.3%

Wake Technical Community College

3.3%

Ashford University

3.3%

Middle Tennessee State University

3.3%
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Majors

Electrical Engineering

16.8%

Business

14.5%

Electrical Engineering Technology

12.0%

Information Technology

8.3%

Computer Science

6.3%

Criminal Justice

5.4%

Computer Information Systems

5.3%

General Studies

3.7%

Computer Networking

3.7%

Industrial Technology

2.6%

Automotive Technology

2.5%

Accounting

2.4%

Communication

2.2%

Computer Engineering Technology

2.2%

Heating And Air Conditioning

2.2%

Aviation

2.1%

Drafting And Design

2.0%

Computer Engineering

2.0%

Management

1.8%

Graphic Design

1.8%
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Degrees

Other

36.4%

Bachelors

25.6%

Associate

22.6%

Certificate

8.4%

Masters

3.7%

Diploma

2.7%

License

0.5%

Doctorate

0.1%
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Top Skills for A Wiring Technician

InternetProtocolFiberOpticTU-VerseCustomerServiceHandToolsElectricalSchematicsSafetyTelephonePolesVoipCat5TroubleShootingCoaxWireHarnessesCustomerEducationWireTechnicianIptvControlPanelsVoiceServicesCompanyVehicleDigitalTV

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Top Wiring Technician Skills

  1. Internet Protocol
  2. Fiber Optic
  3. T U-Verse
You can check out examples of real life uses of top skills on resumes here:
  • Installed and repaired television, high speed internet, and voice over IP (Internet Protocol) telephone services.
  • Installed telecommunication, data and radio lines using modem cable, fiber optic, CAT-5, and slash wire.
  • Educated customers on AT&T U-verse equipment, channels, wireless technology, and computer equipment.
  • Demonstrated superior customer service skills to insure a flawless experience with installation procedures.
  • Connect network systems and equipment using specialized hand tools and software according to company specifications.

Top Wiring Technician Employers

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Wiring Technician Videos

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