Wise jobs in Austin, TX - 24 jobs

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description We're looking for a data-driven individual with a strong media buying track record, particularly focused on TV/CTV, OOH/DOOH and Radio (Terrestrial and Digital), ideally matured across the US, Canada, Brazil and Mexico. You will focus on leading media buying in NorthAM and LATAM, working towards full funnel goals. We live, breathe, and think growth, efficiency and excellence in execution and are looking for someone who can drive the media strategy, brief and deliver quality media executions and push channel innovation. Expectations for this role include: * Briefing and guiding the development of media plans, in collaboration with multiple third party media agencies and internal teams (constantly reviewing our setup, managing and negotiating terms, balancing options around in-housing vs. outsourcing, leveraging media insights tools) * Supporting the definition of test & learn agendas, in terms of channel mix, flighting options (bursts vs. always-on) and R&F levels * Monitoring performance against forecast, identifying improvement areas and driving in-flight optimizations * Ensuring post campaign analysis are conducted and learnings are codified and shared to support further refinements of subsequent flights Qualifications You'll love this role if you… * Have experience driving media strategy and execution across NORTHAM and LATAM, equally comfortable working with agencies and internal teams * You are data driven and have a true passion for media, balancing traditional and more addressable/programmatic buying methods * You are aware of the evolution of the media landscape and the need to embrace technology, both to effectively buy and to accurately measure outcomes, with specific reference to DSPs and attention providers / post campaign analysis tools We're a little different to what you might be used to though. At Wise we're on a mission. A mission to empower our users to make smarter financial decisions based on transparent information. In order to do so we empower and trust our teams to take ownership over decision making and execution within their area of ownership, ensuring they can execute on the things that will have the greatest impact for our users. What's in it for you? You'll be part of a team of exceptionally talented marketers who consistently break new ground in the way they engage customers. Within Wise we operate in a flat structure, you'll be in charge of your own workload and focus areas, giving you the chance to have a huge impact in one of the UK's fastest growing & most successful scaleups. Who we are Since 2011, we've had a clear mission: money without borders. Built by and for people who live global lives, we're the fairest, easiest way to send and spend money overseas. We're just at the beginning of our story and we're growing at an incredible pace. We won't stop until anyone, anywhere can send, spend and receive money conveniently, instantly and at the lowest possible cost, wherever they are, whatever they're doing. There's still heaps to do and we can't do it alone. How we work At Wise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they decide what problems to solve and where to spend the most time. You'll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers. Additional Information Want to know more? To find out a bit more about what it's like to work at Wise - plus a full run through of our employee benefits - visit our careers page. Salary range (annual): $175,000.00 - $220,000.00 We're people without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers. Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and make sure we leave no-one behind on our journey to mission-zero. If you want to find out more about what it's like to work at Wise visit wise.jobs Keep up to date with life at Wise by following us on LinkedIn and Instagram. For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description We're looking for a talented Principal Product Designer to join our rapidly growing team in Austin. You'll be part of Wise's global mission to build an open, fair, and human financial system. Because people without borders need money without borders. At Wise, we've got a clear mission - money without borders. Built by and for people who live global lives. We're at a genuinely exciting time. Building more transparent and convenient ways to pay and get paid has never been more important in achieving our mission. Your mission: We're looking for a talented Principal Product Designer to join our rapidly growing team in Austin. This is a unique opportunity to be the first Product Designer in North America, and to lead multiple initiatives that touch all areas of the Wise product to substantially improve the experience for our US customers. This role requires craft, curiosity, collaboration, autonomy, and drive. You'll be joining the full-stack team driving our growth in North America. Think of us as an autonomous startup team - we move fast, ship constantly, and obsessively chase product-market fit. What makes our team unique is that we have the financial, technical and design firepower of the Wise global business behind us. This is a high-leverage opportunity for driven builders who want to help us achieve our core mission: to genuinely make money work for everyone Here's how you'll be contributing: * You'll partner with Analytics and Research get to know Wise customers and build an understanding of their goals. * You'll partner with Product and the wider Design team to drive the strategy and direction for our North America surfaces - rethinking existing journeys and creating new ones from scratch. * You'll set a high bar for design excellence. You'll create outstanding product experiences, leading by example to produce high-quality work no matter how big or small the task may be. * You'll be using your full range of product design skills to discover, design and deliver simple crafted experiences that prevent issues from arising and offer simple resolution paths when they do arise. * You'll build influence across multiple squads and teams, increasing customer-centricity, creativity, and design quality. This role will give you the opportunity to: * Ship work you're proud of. Craft experiences that are innovative, easy to use and clear. * Own your impact. You'll decide what opportunities to work on, and define their success metrics. * Elevate product quality. You define what 'good' looks like to your team. And you help them deliver it. * Be part of a positive change in the world. We're fixing a broken, greedy system, and putting people and businesses in control of their money. Qualifications * You have 10+ years of experience as a Product Designer, championing customer-first design initiatives * You've got a portfolio of well-crafted, impactful work that solves real problems for real people. * You default to prototyping when presenting your work, and are already using AI tooling to do this. * You're a natural collaborator, designing in the open, leveraging other functions' expertise and taking them on the journey with you. * You understand that good design is often a journey to identify the right thing to build, using early concepts and prototypes to help build conviction along the way. * You have a high-level of design craft. * You are comfortable designing for mobile and web surfaces. * You've worked with design systems to produce beautiful and functional design that scales. * You practice evidence-based design, and can rationalise your decisions clearly and credibly. Additional Information We're people without borders - without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in. Also, educational qualifications aren't that important to us. If you've got great experience, and you're great at articulating your thinking, we'd like to hear from you. And because we believe that diverse teams build better products, we'd especially love to hear from you if you're from an under-represented demographic. $220,000-$255,000 Annually For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description Wise is looking for a Senior Internal Audit Manager to join our new and growing IA team in North America. Your main task will be to support the internal audit process for the Wise entities in North America and also global audits with NorthAm specific scope. The wider scope includes both global and regional processes and working with colleagues within the company and externally with partnering firms. As a senior manager in the audit function there is also an opportunity to lead an audit domain for the Group as a whole, depending on your subject matter expertise. The role presents a great opportunity to focus on the development and delivery of audit engagements in a fast paced environment, focused on data driven audit techniques and continuous monitoring. Relevant experience working in assurance, risk or control roles and deploying technology enabled assurance is key to driving the internal audit agenda. We are a fast growing team, therefore you have the unique opportunity to collaborate and shape the operations, methodology and approaches of the Internal Audit function. Your mission * Support the Head of IA NorthAm in creating and timely delivery of the audit universe, risk assessment and audit plan for all applicable entities. * Lead complex IA audit projects including but not limited to FinCrime, regulatory compliance, payments, technology and treasury domains. This includes identifying and assessing risks, evaluating controls, and ensuring compliance with company policies and relevant regulations. * Prepare draft audit reports and executive summaries for the Head of Internal Audit's review. Assist in the preparation of presentations for the Audit Committee and senior leadership, ensuring all findings and recommendations are communicated clearly and persuasively. * Support key projects to deliver an aligned assurance model across Wise. * Monitor the implementation of Internal Audit recommendations by the teams, measure the effectiveness of the improvements and report to oversight committees. * Develop strong relationships internally and externally, including with the Board (as delegated) and the local regulator. Be seen as a trusted advisor to the business. * Provide advisory support on internal controls for new product launches, entity creations, and business process changes in the region. * Recruit, mentor, and manage a team of internal audit professionals as the department grows, fostering a culture of continuous improvement, professional development, and integrity. * Promote and help embed a strong control culture, driving meaningful and relevant assurance programs at Wise. Qualifications Experience: * 9+ years of experience in an audit/assurance/internal controls role within the financial services industry, fintech or technology company with at least 3 years in a management or leadership role. * You have worked and delivered in highly regulated environments within Fintech or Financial Services / Banking industry (highly preferred) * You have a Bachelor's degree in Accounting, Finance, or a related field. * You have at least one professional certification: CFE/CIA/CISA/CPA/CAMS. More than one certification is highly preferred. * You have worked in a multinational environment across different cultures and countries. Skills: * You have in-depth knowledge of the North American regulatory landscape (OCC, CFPB, FinCEN, FINRA, State regulators, RPAA, Bank of Canada, relevant regulatory frameworks and requirements for the licensed entity) and will ensure compliance with regulatory requirements, evaluating internal policies, and contributing to the control environment (highly preferred). * You have proven experience working in risk, control or assurance. * You have worked in technology, fintech or broader financial services industries. * You are able to work independently, you assume responsibility and you make your own judgement and keep your leader informed. * You take ownership over complex areas and solve problems with no or very limited guidance. * You have very strong coordination skills and you are able to hold teams accountable for meeting deadlines and delivering high quality outputs. * You are passionate about driving change, making improvements and helping stakeholders. * You're a strong relationship builder across all levels of the business and externally. You manage and influence stakeholders with ease. Additional Information Compensation: USD 140,000 - USD 175,000 - yearly Some Of Your Benefits: * RSU's * Generous parental leave * Travel to other global Wise offices * Loads of growth and development opportunities * A fun work environment with social activities and events * The opportunity to work with super smart, curious people We're people without borders - without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in. Also, where and what you studied isn't important to us. If you've got great experience, the right skills for the role and you're great at articulating your thinking, we'd like to hear from you. For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description The Role We're looking for a Senior Risk Manager to support and contribute to the ongoing design and implementation and day-to-day management of our enterprise risk management framework, with a particular focus on Operational risks, and with Financial risk management as an additional secondary area of focus. This role will provide guidance on risk incidents, audit and self identified issues, control remediation and new product initiatives. We need to make sure we're identifying the right risks and design effective scalable controls, including a comprehensive control monitoring program. What will you be doing? * Supporting the implementation and operation of our enterprise risk framework, with a particular focus on Operational risk as well as helping set up our Financial and Prudential risk frameworks, including embedding of the risk and control self assessment process, risk incident post mortems and issues management. * Partnering with 'first line' teams across the business to support the design and launch of new products and features by ensuring that key risks are identified and mitigated prior to launch. * Managing and following up on operational risk events and issues that occur. * Support first line teams in documenting, solutioning, and prioritising control gaps. * Ongoing oversight of issue remediation activities using our risk management tool (Audit Board) to ensure appropriate risk focused prioritisation, and help validate closure of remediated issues. * Conduct in-depth reviews, risk assessments and control mapping across our most material risks, and help design scalable control monitoring programs. * Supporting the development and implementation of risk policies, procedures, key risk indicators, and risk appetite statements * Support and drive the creation of dashboards using data analytics tools to report on key risk indicators in order to help set risk tolerance thresholds and identify actionable insights. * Coordinate the quarterly residual risk assessment process across the risk taxonomy, including loss and incident reporting, to inform our regional risk profile for reporting to local and global risk committees, and to our local board. * Promoting and helping embed a proactive risk culture, making risk meaningful and relevant to everyone at Wise. Qualifications * You have worked in the financial services / banking / fintech sector. You have a keen interest and proven experience in payment services, and operational controls and reporting. * Working knowledge of the OCC regulatory regime, US payment rails ACH, Fed Wire, RTP, Fed Now is a definite plus. * You are comfortable with data analysis and data-driven problem solving and solutionising. SQL, Looker and Superset experience is a definite plus. * You have experience across enterprise risk management, inherent and residual risk assessment, risk reporting. * You have experience in operational risk management. * Financial & prudential risk spectrums are a definite plus. * Payment products, ACH payment rails and payment operations are a bonus. * You have experience supporting risk assessments and/or operational risk event capture and analysis and finding new and innovative ways to do things. * You have strong problem-solving, decision-making, and analytical skills to navigate complex situations and make data-driven decisions. * You have excellent verbal and written communications skills, and are proficient at drafting concise executive style narratives for risk committees and board reporting. * You're resilient and comfortable working independently in a fast paced environment where the day to day job differs. * You're curious and collaborative - you're great at asking incisive questions to pick things up and act on them quickly. Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description Wise is looking for a Senior Manager to join its growing financial crime compliance oversight team in North America. This role will be working alongside the board-appointed AML/BSA Officer and a highly effective team in second line compliance. In this role you will be responsible for the effective mitigation of financial crime risks for our onboarding and ongoing customer due diligence program. This position requires close partnership with our financial crime compliance operational and product teams, with opportunities to present to senior stakeholders and shape the strategic direction of the financial crime compliance program. Your Mission: Supervision of our appropriate measures to ensure that Financial crime risks are taken into account in our day-to-day operations with a focus on KYC and onboarding risks Provide advice and guidance to other teams and key stakeholders both regionally and globally, on BSA and AML/CTF regulations as well as related Wise policies and procedures for Wise US Inc and Wise Canada Support in the development and maintenance of the compliance FinCrime oversight framework specifically on the KYC onboarding and ongoing CDD and EDD programs Challenge first line teams on the development of controls and provide approvals on any control changes, new products or features Represent fincrime compliance oversight both internally and externally to regulators, auditors and partners as required showcasing Wise's strong oversight compliance framework Ensuring that there is strong oversight of all compliance operations including AML, Fraud, Sanctions, KYC/CDD and EDD Serve as a member of the US SAR committee, providing feedback to our FinCEN Reporting Team Contribute to the company's annual Financial Crime Risk Assessment for Wise US Inc. Horizon scanning of new FinCrime regulatory developments and maintaining oversight of implementation of such development which impact business activities Proactively identifying key areas of risk and work with first line teams in the development of mitigation plans as needed A Bit About You: Theory. You are an expert in US financial crime regulations including the Bank Secrecy Act, OFAC, NY DFS Part 504, and may be currently working or have worked within the area of financial crime compliance preferably in a fast paced environment either at financial institution, fintech, money service business or as a consultant. You have extensive experience working on KYC, EDD, and/or other customer due diligence processes. Practice. You have demonstrable experience designing and challenging processes, ideally across multiple products. You have thought deeply about the Wise mission and how it intersects with compliance. Passion. You are solution oriented and get a kick out of improving current practices and processes and can apply different compliance strategies to develop compliance frameworks. Communication. You are a comfortable and effective communicator in both your writing and speaking. You can convey complex ideas effectively to both internal and external audiences. Get the job done. You have a sense of urgency and an ability to work well under pressure, prioritizing, taking responsibility and working to tight deadlines with the capability to handle multiple projects at one time. Detail. You have meticulous attention to detail and if you've skimmed through without reading this bullet point, we are sure a bank would love to have you. Team player. You have great people skills and can effectively and efficiently collaborate, build relationships with colleagues throughout the business and across the globe. Travel. You must be willing to travel to our other offices as required. Must already be legally authorized to work in the US, we cannot provide Visas for this role This is NOT a remote position, this is a full-time position that will be located in Austin, TX Nice to haves: Certified Anti-Money Laundering Specialist (CAMS), or similar. Experience with conducting risk assessments Experience conducting QA/QC on SARs Experience with FinCrime risk associated with onboarding/KYC. Experience with training/mentoring junior team members. Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking. The Sanctions Investigations and Reporting team serves as the sanctions subject matter experts responsible for reviewing and investigating all potential violations of OFAC, E.U., UK and other sanctions programs processed through Wise. This includes: reviewing and final approval regarding escalated alerts on transactions and matches to the OFAC, E.U., UK and any other applicable lists and programs; reviewing and approving licensed transactions; reporting blocked property and rejected transactions to the respective regulatory agencies; drafting and filing Voluntary Self-Disclosures to OFAC; investigation into potential circumvention attempts; advising teams on sanctions related issues and sanctions incidents; and coordinating with the Team Lead on ad-hoc sanctions projects, as appropriate. Duties and responsibilities: * Investigate and provide final decisioning on escalated sanctions cases for Level 3 review * Use investigative tools and web research to analyze vessel movements, beneficial ownership, and potential sanctions links to discount or identify potential sanctions concerns. * Prepare and review draft sanction filings including block and reject reports to HM Treasury, OFAC, EU and other jurisdictional regulatory agencies * Provide advice and subject matter expertise on sanctions related issues, acting as a point of escalation for teams within Wise * Help to facilitate governance over sanctions lists/screening framework * Identify sanctions compliance issues/concerns and make suggestions and/or take corrective action to implement solutions to improve controls/operations. * Assist in the review of sanctions related regulatory examination and internal audit deliverables. * Assist in the provision of sanctions related training for employees as needed. * Assist with drafting sanctions procedures Skills/requirements: * Minimum 2 years of sanctions experience * Strong knowledge of OFAC, UK and EU sanctions regulations. * Strong attention to detail. * Ability to multitask and manage multiple deliverables and a range of sanctions risk management responsibilities. * Strong interpersonal, written and verbal communication skills. * Conduct legal and investigative research utilizing open-source research systems. * An understanding of SWIFT payments, trade finance and cross border payments * Proven track record of taking ownership and responsibilities as well as being a great team-player * We're people without borders - without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about sanctions and keen to join our mission, you'll fit right in. * High ethical standards, respect for confidentiality and privacy. * You are able to persevere in a fast paced environment Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description As Director of Investor Relations, you will be a key member of the team responsible for planning and implementing a first class program of engagement with current and prospective owners of Wise. You'll contribute to the achievement of our mission - money without borders, through increasing the understanding and conviction in our mission among retail and institutional owners. You'll be a leader within the Finance team, leading by example on Wise culture and values, mentoring others and being an expert in communication, understanding financial information and the payments sector. Culture is everything to us at Wise and identifying, finding and selecting the best talent to support our highly collaborative and non-hierarchical culture is key. As Director of Investor Relations you are vital to the overall success of Wise. The right person will have an expert knowledge of the role of investor relations and experience of partnering effectively with both CEO and CFO. Your mission: * Reporting to the Senior Director of Investor Relations, and working collaboratively with the rest of the 'Owner Relations' team, you'll be responsible for Wise's approach and application of a strategy of engagement with the public markets, particularly focused on the US market * You'll lead the conversation with analysts and investors to nurture sound understanding and support of our mission * You'll work with other senior leaders to shape the story of Wise, underpinning this with relevant key messages, and disclosure of strategic, operational and financial information * Work with relevant colleagues on the design and production of effective publications and presentations for periodic reporting to the market * Build and maintain effective relationships with the sell-side analyst community, actively managing expectations to ensure that the market consensus remains relevant relative to performance and guidance * Undertake a program of investor engagement from proactive targeting of investors to executing a schedule of meetings via Zoom or in person. * Contribute to the development of the Investor Relations website to keep it current and informative for investors and other stakeholders * Keep abreast of ESG reporting and incorporate best practice into overall company narrative * Explaining share price movements to senior management as required * Manage relationships with the financial advisors of Wise, involving them early and effectively in discussions related to Wise's ownership and status as a listed company Qualifications * 8+ years of experience * You have prior experience working in Investor Relations, for a US publicly listed corporate or as an equity analyst at a top tier bank. You have deep and extensive knowledge of US investors and the wider capital markets * You are a leader both in leading people, and leading the creation of a compelling narrative * You are a strong communicator. You listen, to understand your audiences within and outside the organisation, and can communicate insights in a clear and structured manner both orally and in writing * You have excellent financial modelling skills * You have experience managing time-critical processes across multiple stakeholders and a track record of delivering on time * You've worked with minimal direction before and can take complex, fuzzy problems and boil them down into simple solutions Additional Information * Experience within payments or fintech is desirable For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description We're looking for a Senior Reconciliation Specialist to join our team in Austin. This role is a unique opportunity to have an impact on Wise's mission, being a part of our international Operations team and helping save millions of people money. Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking. Here's what you'll be contributing to: Perform and maintain high level execution of reconciliation related tasks Reconciliation of bank accounts Payments and transactions reconciliation Compensations reconciliation Audit coordination Other types of Payment Operations related reconciliation items Investigate, resolve (or, where needed, notify Payments or Technical team about the need to resolve) and escalate reconciliation discrepancies in a timely manner Work closely with Payments teams and ensure the correct processing of customer payments Perform month-end close activities and reporting to Finance Support building of reconciliation tooling and contribute towards making improvements to reconciliation flows and processes together with relevant Product and Engineering teams This role will give you the opportunity to: Make an Impact - You'll help to identify and automate manual processes that complicate our customers' lives, while increasing operational efficiency, driving us towards Mission Zero! Challenge Yourself - You'll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring. Inspire Teams - You'll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you'll use to work with product, engineers and other operational teams to help solve our customer's problems! Work Globally - You'll work closely with internal and external partners and help to figure out ways to make our customers' lives better. Qualifications ou have excellent written and verbal English skills. You have basic excel skills and you are a fast learner. You're accurate and pay attention to details. You enjoy owning your work and taking charge on projects when needed You're a clear and honest communicator, persuasive and adaptive to different audiences. You are great working in an autonomous set up whilst being a part of the team and validate your own work when needed. You're comfortable with feedback and being part of a team where ideas are shared and openness is valued You're proactive and a great relationship builder You are flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays Some extra skills that would be great: You have relevant experience working in operations/reconciliation and have an interest for investigation of discrepancies You've been a part of or have led cross functional projects that drive efficiency and scaling of manual work You know how to use data to prioritize tasks that have the most impact Additional Information This is a hybrid position based in Austin, Texas, and is not remote. Must already be legally authorized to work in the US, as this role cannot support visas. What We Offer RSU's in a rapidly growing company 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually A paid 6-week sabbatical leave after four years 18-weeks of paid parental leave, after a year with us 401k with up to a 4% employer match 2025 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work An annual self-development budget Medical, dental, & vision insurance - including HSA and FSA options Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program Flexible working model - a mix of working from home and from the office after training For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Your mission is to shape the Product Risk and Compliance Program, for Wise to offer its services to many more Customers in our NorthAm market. You will do this by partnering with Wise Banking and Product teams to grow our existing products, get new licenses and launch new products across the US and Canada. This is a first line of defence hands-on role, embedded in the Regional Product Squad. You will be part of a growing the Product Compliance and Risk team (first line risk), owning projects and making decisions in the following areas: What You'll Do * Offer effective advice to Cross Functional Stakeholders on existing and forthcoming regulations, gaps, and risks. * Translate and implement local regulatory requirements for Product and Engineering teams, facilitating seamless execution. This includes a deep working knowledge of Regulation E and other conduct-related payments and financial services regulations. * Empower Product Teams to build risk-based products, processes, and controls and identify and respond to risks, ensuring that regulatory compliance is at the heart of the product development cycle. * Perform pre-launch and ongoing product compliance regulatory analysis and risk assessments for new and existing products in the US and Canada. * Monitor and report on the effectiveness of the Compliance and Risk Program to internal and external stakeholders, including Global Committees, Regulators, Internal and External Audit, and Banking Partners. * Collaborate with Compliance colleagues to ensure Wise Product Teams are constantly aware of the most recent regulations and guidance. * Contribute to audit management and, where required, challenge audit findings in collaboration with Compliance second line and Product teams. * Support Regulatory and Risk discussions with clear action plans and updates on previously identified issues and emerging risks. * Define Regulatory Risk metrics to assess the health of Wise's new licenses and products in the US and Canada. * Determine when local regulatory requirements can be met through existing global controls and when unique requirements necessitate prioritization, optimizing for the utilization of existing controls where feasible. * UDAAP Oversight: Own the process to refine and improve customer communications, setting clear expectations and guidelines for marketing teams to ensure compliance with UDAAP (Unfair, Deceptive, or Abusive Acts or Practices) regulations. Required Experience * Proven experience in a similar product compliance or regulatory role within a fintech or financial services environment. * Experience with and a deep understanding of payments and financial services regulations, including Regulation E and UDAAP. * Demonstrated ability to influence decision-making on major projects like product launches, remediations, and audits. * Experience building and scaling compliance frameworks. Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description The Wise National Trust ("WNT") Senior Fiduciary Officer ("Senior Fiduciary Officer") will serve as a delegate of the WNT Board to manage the bank's fiduciary financial assets administration and investment activity. The individual will report directly to the Wise National Trust Chief Fiduciary Officer ("CFIO"). The Senior Fiduciary Officer at Wise National Trust ("WNT") will be primarily responsible for the legal and compliant control and administration of the trusts' fiduciary investment accounts, acting with the highest standards of care and loyalty towards WNT's fiduciary customers. This role requires deep expertise in trust administration, strong knowledge of 12 CFR Part 9 regulations and focus on regulatory risk management (especially fiduciary risk) and the ability to serve as a primary contact for fiduciary matters. Overview: The Senior Fiduciary Officer is a key role that will assume joint custody and control over fiduciary account assets and execute investment transactions and cash allocations. They will be responsible for the day-to-day administration related to fiduciary funds safekeeping and related investment activity for WNT. This position ensures that all accounts are managed strictly according to the terms of the governing documents and policies, fiduciary law, and regulatory requirements, upholding WNTs fiduciary duties. Essential Duties and Responsibilities: 1. Fiduciary Investment Policy: The Fiduciary Officer will own and maintain WNTs Fiduciary Investment Policy ("Policy"). The individual will also be accountable to determine and finalize changes to the Policy. They will communicate confirmed changes of the Policy to key internal stakeholders and execute timely communication plans to inform customers impacted by the changes. The Fiduciary Officer will seek Board approval for Policy changes and renewals. 2. Account Review and Fiduciary Asset Management: The Fiduciary Officer will conduct prompt review of assets for fiduciary accounts post account acceptance and at least once on a calendar basis in accordance with regulation. The Fiduciary Officer will take responsibility for executing the Policy. They will safekeep fiduciary customer assets by opening and maintaining deposit and investment accounts in accordance with the Policy and executing relevant deposit and investment transactions. The Fiduciary Officer will collaborate with internal stakeholders including Wise Treasury department and ensure the investment strategy aligns with client objectives and best interests. 3. Regulatory Adherence: The Fiduciary Officer will ensure strict adherence with OCC Regulation 12 CFR Part 9 requirements and other applicable state and federal laws, regulations and internal policies, processes, and procedures. They will be adequately bonded and not use material inside information in connection with any investment decisions. Furthermore, the Fiduciary Officer will participate in and support in the annual external fiduciary audit as well as any fiduciary internal audits or compliance monitoring and testing reviews as a respondent to auditor or testing requests and materials coordination. 4. Fiduciary Asset Reporting and Risk Management: The Fiduciary Officer will prepare relevant fiduciary investment and asset reporting for WNT ALCO, WNT Audit Committee and other relevant risk and compliance committees to support the committees in their governance and oversight activities. The Fiduciary Officer will participate in the relevant committees and present on the state of fiduciary assets, investment activity, and any potential risks and mitigants. 5. Internal Governance and Reporting: The Fiduciary Officer will maintain WNT's internal policies and procedures for trust administration, conflicts of interest and self dealing. They will prepare and present detailed fiduciary activity and compliance reports to the CFIO and Board of Directors. 6. Training and Leadership: The Fiduciary Officer will partner with the CFIO and Chief Compliance Officer to provide training and mentoring to relevant WNT officers and employees on fiduciary best practices, regulatory changes and specific account administration requirements. 7. Cross Functional Collaboration: The Fiduciary Officer will coordinate with internal and external teams across finance, legal, compliance and risk on complex fiduciary, tax, and legal matters, including litigation and subpoena responses. Qualifications * Bachelor's degree in Finance, Accounting, or a related field; relevant professional certifications (e.g., CTFA-Certified Trust and Fiduciary Advisor) are highly valued. * 8 - 10 years of progressive experience and knowledge in fiduciary administration activities with bank trust departments, trust or asset management companies is preferred. Other treasury, asset and investment management or financial planning backgrounds are also desirable. * This role requires extensive knowledge of 12 CFR Part 9 requirements, fiduciary account administration principles, and the appropriate workings and expectations of the OCC. * Knowledge of prudential regulatory frameworks (prior experience dealing with the OCC, FDIC or Federal Reserve), financial risk management, liquidity and asset management in addition to background in finance and accounting. * Exceptional communication (written and verbal) and relationship management skills to deal effectively with internal stakeholders such as bank leadership and board as well as external stakeholders such as auditors. * Demonstrated financial literacy, numeracy, analytical and critical thinking skills to interpret financial and investment statements, financial regulation, financial reporting and legal documents. * Proven ability to manage fiduciary risk and compliance within a regulated financial institution and within the scope of your role. * Passion for cross-border payments with a desire to make an impact in a publicly traded, scaling, customer focused, global organization. * Ability to understand WNT products and business model and ability to connect the dots to customer assets and fiduciary safekeeping obligations vis a vis WNT clients. * Ability to partner with internal and external cross-functional stakeholders including with board members, finance, risk, compliance, legal and management functions. Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description We're looking for a talented Principal Product Designer to join our rapidly growing team in Austin. You'll be part of Wise's global mission to build an open, fair, and human financial system. Because people without borders need money without borders. At Wise, we've got a clear mission - money without borders. Built by and for people who live global lives. We're at a genuinely exciting time. Building more transparent and convenient ways to pay and get paid has never been more important in achieving our mission. Your mission: We're looking for a talented Principal Product Designer to join our rapidly growing team in Austin. This is a unique opportunity to be the first Product Designer in North America, and to lead multiple initiatives that touch all areas of the Wise product to substantially improve the experience for our US customers. This role requires craft, curiosity, collaboration, autonomy, and drive. You'll be joining the full-stack team driving our growth in North America. Think of us as an autonomous startup team - we move fast, ship constantly, and obsessively chase product-market fit. What makes our team unique is that we have the financial, technical and design firepower of the Wise global business behind us. This is a high-leverage opportunity for driven builders who want to help us achieve our core mission: to genuinely make money work for everyone Here's how you'll be contributing: You'll partner with Analytics and Research get to know Wise customers and build an understanding of their goals. You'll partner with Product and the wider Design team to drive the strategy and direction for our North America surfaces - rethinking existing journeys and creating new ones from scratch. You'll set a high bar for design excellence. You'll create outstanding product experiences, leading by example to produce high-quality work no matter how big or small the task may be. You'll be using your full range of product design skills to discover, design and deliver simple crafted experiences that prevent issues from arising and offer simple resolution paths when they do arise. You'll build influence across multiple squads and teams, increasing customer-centricity, creativity, and design quality. This role will give you the opportunity to: Ship work you're proud of. Craft experiences that are innovative, easy to use and clear. Own your impact. You'll decide what opportunities to work on, and define their success metrics. Elevate product quality. You define what ‘good' looks like to your team. And you help them deliver it. Be part of a positive change in the world. We're fixing a broken, greedy system, and putting people and businesses in control of their money. Qualifications You have 10+ years of experience as a Product Designer, championing customer-first design initiatives You've got a portfolio of well-crafted, impactful work that solves real problems for real people. You default to prototyping when presenting your work, and are already using AI tooling to do this. You're a natural collaborator, designing in the open, leveraging other functions' expertise and taking them on the journey with you. You understand that good design is often a journey to identify the right thing to build, using early concepts and prototypes to help build conviction along the way. You have a high-level of design craft. You are comfortable designing for mobile and web surfaces. You've worked with design systems to produce beautiful and functional design that scales. You practice evidence-based design, and can rationalise your decisions clearly and credibly. Additional Information We're people without borders - without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in. Also, educational qualifications aren't that important to us. If you've got great experience, and you're great at articulating your thinking, we'd like to hear from you. And because we believe that diverse teams build better products, we'd especially love to hear from you if you're from an under-represented demographic. $220,000-$255,000 Annually For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description We're looking for a driven and ambitious Partnerships Marketing Manager to join our Partnerships team in Austin to find and manage new partnerships in the US. This role will report to the Partnerships Manager in London and your main KPI will be to grow the acquisition of new high volume customers through partnerships in the US. As part of your role, you'll be on the forefront of driving growth and cultivating relationships with partners. You'll start by finding and closing partnerships with companies who have clients sending large volumes overseas and can save money by using Wise. Some use cases you will be targeting include people relocating or buying property abroad. You'll own the partnerships funnel from finding new partnership opportunities, negotiating the partnership deal and maximize new high volume customer acquisition. As part of your role, you'll need good selling skills to convince partners to work with us and excellent organizational skills to manage partner relationships. This will include understanding their needs and proactively informing them about their referrals, giving updates about Wise new products and meeting them regularly. You'll be expected to attend events in person to meet potential partnerships and customers that can drive volume growth. You will also work closely with the Regional Northam team to help build the high volume customer strategy in the US and with the High Volume Relationship Management team in Austin to help customers referred by partners converting high volumes. Responsibilities of the role include: Find New Partnership Opportunities * Build the strategy to target high volume partnerships. * Find new partner prospects in the US, outreaching and meeting them to convince them to work with Wise. * Negotiate the partnership deal and commercials * Attend events in person to meet new partners and convince them to work with us. * Keep the pipeline updated to reflect the progress of new partnerships launched. Manage partner relationships * Speak and meet partners regularly to discuss partnership performance, give updates about Wise new products and answer any queries. * Create supporting marketing materials needed to target partners' audience, including training their teams to learn about Wise. * Find new optimization and cross collaboration opportunities to grow the partnership. * Identify key periods across the year for some partnership vertical and create referral campaigns to grow the partnership. * Weekly check-in with partnerships manager to discuss progress, blockers and any suggestions to maximize volume growth. Reporting on partnership performance * Regularly review current acquisition spend vs revenue to ensure partners are meeting desired KPIs. Where they are not, take appropriate action to rectify * Monitor partner performance on a weekly / monthly / quarterly basis and relate results back to specific activities * Strong understanding of different KPIs to make commercial decisions. Qualifications A bit about you - This role is ideal for candidates with mid level experience (3+ years in relevant roles) who are passionate about unlocking true value through new partnerships. * Managerial level experience in one of the following roles; * Previous experience working in affiliates, business development or in marketing to drive new customer acquisition. * Previous experience in B2B sales roles * You have experience working with cross functional teams * You want to move into a new role linked to acquisition of new customers * Excellent verbal and written skills, able to communicate with partners. * Strong planning, organization and time management skills. Able to create your own plans, KPIs and stick to them. * Great commercial skills to create new partnership deals. * Great attention to detail and excellent problem-solving skills. * Track record of self managing projects and working independently to achieve your goals. * Strong data driven skills with ability to identify performance trends and opportunities. Nice-to-have * Running your own business * Experience working with private clients, HNWi or the luxury sector. * Experience working in fintech or FX payments. * Fluent in multiple languages ideally Spanish or Portuguese * Previously used tools reporting tools like Looker, Google Analytics or Tableau Additional Information Base Salary Information: $77,000.00 - $103,000.00 What's in it for you? You will be one of the core members of a revamped affiliates & partnerships team within a fintech unicorn where the team and company has the potential for huge growth in the next few years. This will be an opportunity to imprint your style on how Wise does partnerships in a new vertical we have ready to go, and then open up whatever new challenge you can find. There are no limitations to who we can work with, you will develop skills in many different verticals all at once and be given resources to do it quickly. You'll have the chance to work in a friendly and supportive atmosphere with plenty of opportunities to grow and be part of our revolution including a company funded personal development budget to spend on training, books and events. Want to find out more about the team? Find out more about what Affiliates & Partnerships means at Wise here and what life is like in the team here. We're people without borders - without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in. Also, where and what you studied isn't important to us. If you've got great experience, the right skills for the role and you're great at articulating your thinking, we'd like to hear from you. For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description We're looking for a data-driven individual with a strong media buying track record, particularly focused on TV/CTV, OOH/DOOH and Radio (Terrestrial and Digital), ideally matured across the US, Canada, Brazil and Mexico. You will focus on leading media buying in NorthAM and LATAM, working towards full funnel goals. We live, breathe, and think growth, efficiency and excellence in execution and are looking for someone who can drive the media strategy, brief and deliver quality media executions and push channel innovation. Expectations for this role include: Briefing and guiding the development of media plans, in collaboration with multiple third party media agencies and internal teams (constantly reviewing our setup, managing and negotiating terms, balancing options around in-housing vs. outsourcing, leveraging media insights tools) Supporting the definition of test & learn agendas, in terms of channel mix, flighting options (bursts vs. always-on) and R&F levels Monitoring performance against forecast, identifying improvement areas and driving in-flight optimizations Ensuring post campaign analysis are conducted and learnings are codified and shared to support further refinements of subsequent flights Qualifications You'll love this role if you… Have experience driving media strategy and execution across NORTHAM and LATAM, equally comfortable working with agencies and internal teams You are data driven and have a true passion for media, balancing traditional and more addressable/programmatic buying methods You are aware of the evolution of the media landscape and the need to embrace technology, both to effectively buy and to accurately measure outcomes, with specific reference to DSPs and attention providers / post campaign analysis tools We're a little different to what you might be used to though. At Wise we're on a mission. A mission to empower our users to make smarter financial decisions based on transparent information. In order to do so we empower and trust our teams to take ownership over decision making and execution within their area of ownership, ensuring they can execute on the things that will have the greatest impact for our users. What's in it for you? You'll be part of a team of exceptionally talented marketers who consistently break new ground in the way they engage customers. Within Wise we operate in a flat structure, you'll be in charge of your own workload and focus areas, giving you the chance to have a huge impact in one of the UK's fastest growing & most successful scaleups. Who we are Since 2011, we've had a clear mission: money without borders. Built by and for people who live global lives, we're the fairest, easiest way to send and spend money overseas. We're just at the beginning of our story and we're growing at an incredible pace. We won't stop until anyone, anywhere can send, spend and receive money conveniently, instantly and at the lowest possible cost, wherever they are, whatever they're doing. There's still heaps to do and we can't do it alone. How we work At Wise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they decide what problems to solve and where to spend the most time. You'll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers. Additional Information Want to know more? To find out a bit more about what it's like to work at Wise - plus a full run through of our employee benefits - visit our careers page. Salary range (annual): $175,000.00 - $220,000.00 We're people without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers. Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and make sure we leave no-one behind on our journey to mission-zero. If you want to find out more about what it's like to work at Wise visit wise.jobs Keep up to date with life at Wise by following us on LinkedIn and Instagram. For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description Wise is looking for a Senior Internal Audit Manager to join our new and growing IA team in North America. Your main task will be to support the internal audit process for the Wise entities in North America and also global audits with NorthAm specific scope. The wider scope includes both global and regional processes and working with colleagues within the company and externally with partnering firms. As a senior manager in the audit function there is also an opportunity to lead an audit domain for the Group as a whole, depending on your subject matter expertise. The role presents a great opportunity to focus on the development and delivery of audit engagements in a fast paced environment, focused on data driven audit techniques and continuous monitoring. Relevant experience working in assurance, risk or control roles and deploying technology enabled assurance is key to driving the internal audit agenda. We are a fast growing team, therefore you have the unique opportunity to collaborate and shape the operations, methodology and approaches of the Internal Audit function. Your mission Support the Head of IA NorthAm in creating and timely delivery of the audit universe, risk assessment and audit plan for all applicable entities. Lead complex IA audit projects including but not limited to FinCrime, regulatory compliance, payments, technology and treasury domains. This includes identifying and assessing risks, evaluating controls, and ensuring compliance with company policies and relevant regulations. Prepare draft audit reports and executive summaries for the Head of Internal Audit's review. Assist in the preparation of presentations for the Audit Committee and senior leadership, ensuring all findings and recommendations are communicated clearly and persuasively. Support key projects to deliver an aligned assurance model across Wise. Monitor the implementation of Internal Audit recommendations by the teams, measure the effectiveness of the improvements and report to oversight committees. Develop strong relationships internally and externally, including with the Board (as delegated) and the local regulator. Be seen as a trusted advisor to the business. Provide advisory support on internal controls for new product launches, entity creations, and business process changes in the region. Recruit, mentor, and manage a team of internal audit professionals as the department grows, fostering a culture of continuous improvement, professional development, and integrity. Promote and help embed a strong control culture, driving meaningful and relevant assurance programs at Wise. Qualifications Experience: 9+ years of experience in an audit/assurance/internal controls role within the financial services industry, fintech or technology company with at least 3 years in a management or leadership role. You have worked and delivered in highly regulated environments within Fintech or Financial Services / Banking industry (highly preferred) You have a Bachelor's degree in Accounting, Finance, or a related field. You have at least one professional certification: CFE/CIA/CISA/CPA/CAMS. More than one certification is highly preferred. You have worked in a multinational environment across different cultures and countries. Skills: You have in-depth knowledge of the North American regulatory landscape (OCC, CFPB, FinCEN, FINRA, State regulators, RPAA, Bank of Canada, relevant regulatory frameworks and requirements for the licensed entity) and will ensure compliance with regulatory requirements, evaluating internal policies, and contributing to the control environment (highly preferred). You have proven experience working in risk, control or assurance. You have worked in technology, fintech or broader financial services industries. You are able to work independently, you assume responsibility and you make your own judgement and keep your leader informed. You take ownership over complex areas and solve problems with no or very limited guidance. You have very strong coordination skills and you are able to hold teams accountable for meeting deadlines and delivering high quality outputs. You are passionate about driving change, making improvements and helping stakeholders. You're a strong relationship builder across all levels of the business and externally. You manage and influence stakeholders with ease. Additional Information Compensation: USD 140,000 - USD 175,000 - yearly Some Of Your Benefits: RSU's Generous parental leave Travel to other global Wise offices Loads of growth and development opportunities A fun work environment with social activities and events The opportunity to work with super smart, curious people We're people without borders - without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in. Also, where and what you studied isn't important to us. If you've got great experience, the right skills for the role and you're great at articulating your thinking, we'd like to hear from you. For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise was founded in 2011 with a clear mission: Money without borders so people and businesses can send, spend and get paid in any currency, whenever, wherever. Sure, the heart of what we do is international money transfer. And we're committed to making it instant, convenient and fair for millions of people, all over the world. But we're growing our other products and our teams at an exciting pace. And we're looking for the very best to jump on board. What it's really like to work here: At Wise, we do things a bit differently. There's no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up. Each team picks the problems they want to solve. So, there's no micro-management. No hiding behind fancy job titles. And no one is telling you what to do. You are your own boss. But you'll get tons of guidance and plenty of support from your talented, super-smart teammates. We're going to be upfront - the way we work doesn't suit everyone. But if freedom and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven. To find out a bit more about what it's like to work at Wise - plus a full run through of our employee benefits - visit our careers page. We're people without borders - without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in. Also, qualifications aren't that important to us. If you've got great experience, and you're great at articulating your thinking, we'd like to hear from you. Job Description We're building money without borders for people and businesses, and we need your help to make our NorthAm customer comms best-in-class. So we're looking for a CRM Manager to join our growing CRM team and be responsible for executing on the NorthAm lifecycle marketing strategy. The CRM Manager will enact the day-to-day output necessary to deliver on an effective communications strategy for Wise's customers: from building email campaigns to introducing customers to key features and exciting product launches, to supporting the team through light reporting and asset management. The role will be based in Austin, TX and will deliver best-in-class customer communications. The role will report into the CRM Senior Manager and follow the processes and practices agreed within the CRM team. CRM at Wise is about making sure we develop the best global and regional lifecycle communications as well as keeping up with demand from other sides of the business. We're problem solvers - we work with our Product, Marketing Tech, Analytics, UX Research and Product Marketing teams to define and execute the strategy for product and marketing customer comms, across multiple channels (email, push notifications, in-app messages). This role is ideal for candidates with entry-level experience who are passionate about driving product adoption and brand awareness. If you have Liquid and SQL experience and know how to use Braze this is an added bonus but it's by no means required.. Your Mission: Build email and push templates that further the mission of creating money without borders in the NorthAm market (upwards of 75% of your time). Develop detailed platform knowledge on the intricacies of Wise CRM tools such as Braze, Stripo, Looker, Jira, and Monday.com. Oversee asset requests and act as the POC for the NorthAm CRM team when it comes to driving finalized marketing material through the Brand & Creative team Design and implement effective customer lifecycle management strategies to drive long-term engagement and loyalty through continuous optimization. Manage the customer database health with a focus on retention and engagement: make sure all comms are in line with CRM best practices, compliance requirements, through appropriate channels and without errors. General support for our regional NorthAm CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives. Qualifications Mid-level experience in a CRM role, with strong interest in segmentation, lifecycle management and stakeholder engagement Experience with the concepts and strategies for maximizing user engagement through a CRM mindset Extreme attention to detail and ability to remain focused on precision, even in times of high-volume requests Customer-first attitude: can demonstrate ability to put yourself in customer shoes and have a deep understanding of customer segmentation. Excellent verbal and written communication skills and strive to have a customer-first mindset. Comfortable working with different departments and senior stakeholders. You can build relationships and alignment but are not afraid to push ahead on your vision. Self-starter and impact-driven: you enjoy taking ownership of projects with limited oversight. You thrive more on autonomy than structure. You're not afraid to take responsibility and ownership of your work. You come ready equipped with perseverance and a sizable sense of humor. Technically-savvy with a creative eye. You're comfortable with technical matters, but you also care about how your comms look and what message you send to your customers. Quick learner and problem solver with a strong analytical mindset and eager to learn and develop with a passion for using data to improve campaign performance. Desirable: Experience in a product-driven environment Competency in coding HTML, CSS and Shopify Liquid. Experience using SQL and other analytical tools (Looker, GA, MixPanel etc.) Experience using Braze or similar cross-channel marketing platforms. Experience working in an international organization. Additional Information Office: Austin, Texas Comp Range - $77,000.00 - $103,000.00 Flexible working - whether it's working from home, school plays or life admin we get that flexibility is essential and you're trusted to do the right thing and be responsible Stock options in a profitable company Paid annual holiday, sick days, parental leave and other leave opportunities 3 me days per year 6 weeks of paid sabbatical after 4 years at Wise, on top of annual leave Private medical insurance For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking. The Sanctions Investigations and Reporting team serves as the sanctions subject matter experts responsible for reviewing and investigating all potential violations of OFAC, E.U., UK and other sanctions programs processed through Wise. This includes: reviewing and final approval regarding escalated alerts on transactions and matches to the OFAC, E.U., UK and any other applicable lists and programs; reviewing and approving licensed transactions; reporting blocked property and rejected transactions to the respective regulatory agencies; drafting and filing Voluntary Self-Disclosures to OFAC; investigation into potential circumvention attempts; advising teams on sanctions related issues and sanctions incidents; and coordinating with the Team Lead on ad-hoc sanctions projects, as appropriate. Duties and responsibilities: Investigate and provide final decisioning on escalated sanctions cases for Level 3 review Use investigative tools and web research to analyze vessel movements, beneficial ownership, and potential sanctions links to discount or identify potential sanctions concerns. Prepare and review draft sanction filings including block and reject reports to HM Treasury, OFAC, EU and other jurisdictional regulatory agencies Provide advice and subject matter expertise on sanctions related issues, acting as a point of escalation for teams within Wise Help to facilitate governance over sanctions lists/screening framework Identify sanctions compliance issues/concerns and make suggestions and/or take corrective action to implement solutions to improve controls/operations. Assist in the review of sanctions related regulatory examination and internal audit deliverables. Assist in the provision of sanctions related training for employees as needed. Assist with drafting sanctions procedures Skills/requirements: Minimum 2 years of sanctions experience Strong knowledge of OFAC, UK and EU sanctions regulations. Strong attention to detail. Ability to multitask and manage multiple deliverables and a range of sanctions risk management responsibilities. Strong interpersonal, written and verbal communication skills. Conduct legal and investigative research utilizing open-source research systems. An understanding of SWIFT payments, trade finance and cross border payments Proven track record of taking ownership and responsibilities as well as being a great team-player We're people without borders - without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about sanctions and keen to join our mission, you'll fit right in. High ethical standards, respect for confidentiality and privacy. You are able to persevere in a fast paced environment Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description The Role We're looking for a Senior Risk Manager to support and contribute to the ongoing design and implementation and day-to-day management of our enterprise risk management framework, with a particular focus on Operational risks, and with Financial risk management as an additional secondary area of focus. This role will provide guidance on risk incidents, audit and self identified issues, control remediation and new product initiatives. We need to make sure we're identifying the right risks and design effective scalable controls, including a comprehensive control monitoring program. What will you be doing? Supporting the implementation and operation of our enterprise risk framework, with a particular focus on Operational risk as well as helping set up our Financial and Prudential risk frameworks, including embedding of the risk and control self assessment process, risk incident post mortems and issues management. Partnering with ‘first line' teams across the business to support the design and launch of new products and features by ensuring that key risks are identified and mitigated prior to launch. Managing and following up on operational risk events and issues that occur. Support first line teams in documenting, solutioning, and prioritising control gaps. Ongoing oversight of issue remediation activities using our risk management tool (Audit Board) to ensure appropriate risk focused prioritisation, and help validate closure of remediated issues. Conduct in-depth reviews, risk assessments and control mapping across our most material risks, and help design scalable control monitoring programs. Supporting the development and implementation of risk policies, procedures, key risk indicators, and risk appetite statements Support and drive the creation of dashboards using data analytics tools to report on key risk indicators in order to help set risk tolerance thresholds and identify actionable insights. Coordinate the quarterly residual risk assessment process across the risk taxonomy, including loss and incident reporting, to inform our regional risk profile for reporting to local and global risk committees, and to our local board. Promoting and helping embed a proactive risk culture, making risk meaningful and relevant to everyone at Wise. Qualifications You have worked in the financial services / banking / fintech sector. You have a keen interest and proven experience in payment services, and operational controls and reporting. Working knowledge of the OCC regulatory regime, US payment rails ACH, Fed Wire, RTP, Fed Now is a definite plus. You are comfortable with data analysis and data-driven problem solving and solutionising. SQL, Looker and Superset experience is a definite plus. You have experience across enterprise risk management, inherent and residual risk assessment, risk reporting. You have experience in operational risk management. Financial & prudential risk spectrums are a definite plus. Payment products, ACH payment rails and payment operations are a bonus. You have experience supporting risk assessments and/or operational risk event capture and analysis and finding new and innovative ways to do things. You have strong problem-solving, decision-making, and analytical skills to navigate complex situations and make data-driven decisions. You have excellent verbal and written communications skills, and are proficient at drafting concise executive style narratives for risk committees and board reporting. You're resilient and comfortable working independently in a fast paced environment where the day to day job differs. You're curious and collaborative - you're great at asking incisive questions to pick things up and act on them quickly. Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description The Wise National Trust (“WNT”) Senior Fiduciary Officer (“Senior Fiduciary Officer”) will serve as a delegate of the WNT Board to manage the bank's fiduciary financial assets administration and investment activity. The individual will report directly to the Wise National Trust Chief Fiduciary Officer (“CFIO”). The Senior Fiduciary Officer at Wise National Trust (“WNT”) will be primarily responsible for the legal and compliant control and administration of the trusts' fiduciary investment accounts, acting with the highest standards of care and loyalty towards WNT's fiduciary customers. This role requires deep expertise in trust administration, strong knowledge of 12 CFR Part 9 regulations and focus on regulatory risk management (especially fiduciary risk) and the ability to serve as a primary contact for fiduciary matters. Overview: The Senior Fiduciary Officer is a key role that will assume joint custody and control over fiduciary account assets and execute investment transactions and cash allocations. They will be responsible for the day-to-day administration related to fiduciary funds safekeeping and related investment activity for WNT. This position ensures that all accounts are managed strictly according to the terms of the governing documents and policies, fiduciary law, and regulatory requirements, upholding WNTs fiduciary duties. Essential Duties and Responsibilities: 1. Fiduciary Investment Policy: The Fiduciary Officer will own and maintain WNTs Fiduciary Investment Policy (“Policy”). The individual will also be accountable to determine and finalize changes to the Policy. They will communicate confirmed changes of the Policy to key internal stakeholders and execute timely communication plans to inform customers impacted by the changes. The Fiduciary Officer will seek Board approval for Policy changes and renewals. 2. Account Review and Fiduciary Asset Management: The Fiduciary Officer will conduct prompt review of assets for fiduciary accounts post account acceptance and at least once on a calendar basis in accordance with regulation. The Fiduciary Officer will take responsibility for executing the Policy. They will safekeep fiduciary customer assets by opening and maintaining deposit and investment accounts in accordance with the Policy and executing relevant deposit and investment transactions. The Fiduciary Officer will collaborate with internal stakeholders including Wise Treasury department and ensure the investment strategy aligns with client objectives and best interests. 3. Regulatory Adherence: The Fiduciary Officer will ensure strict adherence with OCC Regulation 12 CFR Part 9 requirements and other applicable state and federal laws, regulations and internal policies, processes, and procedures. They will be adequately bonded and not use material inside information in connection with any investment decisions. Furthermore, the Fiduciary Officer will participate in and support in the annual external fiduciary audit as well as any fiduciary internal audits or compliance monitoring and testing reviews as a respondent to auditor or testing requests and materials coordination. 4. Fiduciary Asset Reporting and Risk Management: The Fiduciary Officer will prepare relevant fiduciary investment and asset reporting for WNT ALCO, WNT Audit Committee and other relevant risk and compliance committees to support the committees in their governance and oversight activities. The Fiduciary Officer will participate in the relevant committees and present on the state of fiduciary assets, investment activity, and any potential risks and mitigants. 5. Internal Governance and Reporting: The Fiduciary Officer will maintain WNT's internal policies and procedures for trust administration, conflicts of interest and self dealing. They will prepare and present detailed fiduciary activity and compliance reports to the CFIO and Board of Directors. 6. Training and Leadership: The Fiduciary Officer will partner with the CFIO and Chief Compliance Officer to provide training and mentoring to relevant WNT officers and employees on fiduciary best practices, regulatory changes and specific account administration requirements. 7. Cross Functional Collaboration: The Fiduciary Officer will coordinate with internal and external teams across finance, legal, compliance and risk on complex fiduciary, tax, and legal matters, including litigation and subpoena responses. Qualifications Bachelor's degree in Finance, Accounting, or a related field; relevant professional certifications (e.g., CTFA-Certified Trust and Fiduciary Advisor) are highly valued. 8 - 10 years of progressive experience and knowledge in fiduciary administration activities with bank trust departments, trust or asset management companies is preferred. Other treasury, asset and investment management or financial planning backgrounds are also desirable. This role requires extensive knowledge of 12 CFR Part 9 requirements, fiduciary account administration principles, and the appropriate workings and expectations of the OCC. Knowledge of prudential regulatory frameworks (prior experience dealing with the OCC, FDIC or Federal Reserve), financial risk management, liquidity and asset management in addition to background in finance and accounting. Exceptional communication (written and verbal) and relationship management skills to deal effectively with internal stakeholders such as bank leadership and board as well as external stakeholders such as auditors. Demonstrated financial literacy, numeracy, analytical and critical thinking skills to interpret financial and investment statements, financial regulation, financial reporting and legal documents. Proven ability to manage fiduciary risk and compliance within a regulated financial institution and within the scope of your role. Passion for cross-border payments with a desire to make an impact in a publicly traded, scaling, customer focused, global organization. Ability to understand WNT products and business model and ability to connect the dots to customer assets and fiduciary safekeeping obligations vis a vis WNT clients. Ability to partner with internal and external cross-functional stakeholders including with board members, finance, risk, compliance, legal and management functions. Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description About the role: As a Customer Success Manager, you will own the operational strategy and execution for a portfolio of high-value banking and fintech partners, ensuring their ongoing success and driving continuous improvement in how we deliver payment solutions. You will be owning Wise Platform partner volume retention and operational performance, working closely with the Account Management team and Wise operational teams to ensure Wise Platform Partners receive the most value from our product, operationally stable and ready to grow. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development. This role will give you the opportunity to: Own volume retention, operational performance and relationships with Enterprise platform partners, lead on the operational initiatives with Wise teams to unblock the growth opportunities. This means driving the operational performance analysis, working towards improving the straightforward processing of the partners on your portfolio, addressing the operational concerns on the partnership and being partner's operational owner (last escalation level, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. Partner with Account Managers to drive retention targets by improving transfer success, reducing defects, lowering contact and RFI rates, and enhancing overall partnership scalability. Use data insights to track performance, proactively address risks, and implement initiatives that improve key retention metrics, ensuring long-term partner satisfaction and minimizing churn. Own operational success plans, business reviews and data analysis with partners to maximize the value they get from Wise. Analyzing the operational performance and being the driver of strategic operational improvements with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. Identifying areas for improvement, and leading cross-functional initiatives to optimize operational processes. Align these plans with key performance metrics (e.g.,success rates, contact rates, customer satisfaction) to drive growth, improve partner outcomes, and ensure long-term success. Present the data analysis and progress updates on the regular basis to the partner. Lead incident response and communication, acting as the liaison between partners and internal teams during service disruptions, and providing clear, timely updates. Advocate for partner needs by providing feedback to internal teams, influencing product roadmaps, and ensuring our platform evolves to meet the complex needs of enterprise banking and fintech clients. Optimize internal and external processes, using data-driven insights to identify recurring challenges and implement solutions that scale operations and improve partner experiences. Develop trusted relationships with senior stakeholders at partner organizations, ensuring alignment on operational goals and fostering long-term, strategic collaboration. Influence the partners to implement the endpoints & webhooks to help automate internal & partner's support operational teams by sending the data via API to our partner. Analyze the quality of the servicing we provide to our partners and their customers. Getting the feedback from partners and reviewing how internal procedures and SLAs help partners and their end-users get the most efficient service from Wise. Identify and raise the key improvement areas. Qualifications Eligibility to apply: You have 5+ years in Fintech/Banking and experience working with enterprise banking clients or large companies in the payments or financial services industry. You have driven the projects to improve customer experience and achieve tangible measurable results (example: speed accuracy improved by X% for Wise.com clients on X currency) Deep operational expertise in cross-border payments, including knowledge of payment rails (ACH, wire, RTP), reconciliation processes, and knowledge of the technical implementation of API-based solutions. Data-driven decision-maker with the ability to collect, analyze, and interpret large datasets to prioritize operational improvements and measure success. Strong stakeholder management skills with the experience influencing C-level executives and working cross-functionally with internal teams (e.g., Product, Compliance, and Engineering) to deliver outcomes. Technical fluency - you understand APIs, webhooks, and system integrations. While you won't be coding, you'll work closely with engineers and be comfortable discussing technical solutions with partners. Exceptional communication skills - you can explain complex technical and operational concepts clearly to both technical and non-technical audiences. Autonomous and adaptable - you're comfortable working independently in a fast-paced, evolving environment while managing multiple priorities effectively. You must have examples of how you have unblocked solutions with product and engineering teams by articulating data, examples how you have overcome pushback Bonus points: Comprehensive understanding of Correspondent banking product and solutions Have experience working directly with Tier 1 or Tier 2 banks or large fintechs in an enterprise environment. Are familiar with regulatory frameworks (e.g., AML, KYC, PSD2) affecting cross-border payments and banking operations. Have led technical onboarding or implementation projects for complex payment systems. Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.