Wollborg Michelson Recruiting jobs in Sacramento, CA

Investigator I The Investigator I is responsible for detecting, reviewing, preventing, and reporting suspicious activity to help mitigate member and organizational losses through case investigations. This role focuses on reviewing real-time payments and deposit activity to detect and prevent fraudulent transactions, while providing support and guidance on suspicious or fraudulent activity across the organization. Responsibilities Operate and manage fraud monitoring products and tools while maintaining a positive and informative member experience when verifying or taking fraud reports. Use manual and automated processes to detect, verify, and contact members regarding potentially suspicious transactions or activity in a fast-paced environment. Conduct investigations and analysis of fraud cases, identify points of compromise and potential loss, and ensure all phases of the review process are fully documented according to established guidelines and procedures. Review and resolve deposit and account fraud case types within departmental expectations. Investigate and respond to check fraud claims received from members and other financial institutions. Maintain a thorough understanding of applicable state and federal laws and regulations, including OFAC sanctions, Executive Orders, FACTA, Reg CC, Reg E, UCC, Check 21, Bank Secrecy Act, Anti-Money Laundering laws, Visa and other card-related regulations. Comply with internal audit, security, and departmental procedures, and stay current with regulations and procedures through communications and reference materials. Review cases assigned for closure to ensure proper coding and completion of all required steps in relevant case management systems. Answer department phone calls and internal communications promptly and professionally. Assist with, respond to, and resolve member and branch issues related to fraud. Identify, investigate, and document unusual or suspicious member activity that may require BSA reporting and route to the appropriate team members. Use BSA reporting templates to provide detailed reports and supporting documentation for potential SAR review and filing. Draft BSA narratives for review and audit by senior investigators. Monitor current fraud trends and gather information from industry events, forums, and publications;collaborate with other institutions, law enforcement, and processors to identify and mitigate fraud. Maintain confidentiality of documentation and communications with members, institutions, law enforcement, and vendors. Identify and report potential elder and dependent abuse concerns to leadership for timely mandated reporting. Take necessary steps to prevent losses or further compromises by updating the status of vulnerable cards/accounts and placing holds as needed. Maintain clear and accurate documentation of investigations for possible SAR or law enforcement reporting. Research, investigate, and disposition FRAML case assignments accurately and within required timeframes. Understand CTR filing requirements and respond to basic related questions. Assist with training new staff and serve as a resource regarding loss prevention and fraud scenarios. Assist in developing and delivering fraud prevention and awareness training for staff. Maintain accurate tracking of work performed for departmental performance measurements. Prepare police reports for losses over established thresholds and work with law enforcement by providing updates or additional information. Respond to requests from law enforcement agencies and financial institutions for documentation and images to support investigations involving losses. Perform other related duties as assigned. Requirements Associate degree or an equivalent combination of education and experience. 3 4 years of experience in a financial institution or law enforcement, including experience with fraud, AML, or card fraud. Effective oral and written communication skills with the ability to interact professionally with internal and external contacts. Knowledge of financial products, services, policies, and procedures. Working knowledge of Visa regulations, AML/BSA, OFAC, and applicable federal and state regulations. Strong organizational skills, with the ability to prioritize activities and multitask to meet deadlines. High attention to detail in reviewing and investigating files, with emphasis on meeting timelines. Basic Excel skills and proficiency in using standard office equipment and PC applications in a Windows environment. Self-motivated with sound judgment;able to work independently and collaboratively within a team environment. General knowledge of fraud/AML (FRAML), loan fraud, and card fraud activities, with the ability to perform core departmental tasks. Ability to sit for prolonged periods with occasional mobility, with normal or corrected vision and hearing. Ability to move within the department as needed to interact with staff and accomplish tasks. Professional certifications such as PCI, CFI, CFCI, CUCE, CFE, BSACS, CAMS, or equivalent are desired;certain law enforcement certifications may be considered equivalent. Summary Qualification Associate degree or equivalent experience in a related field. 3 4 years of fraud, AML, or card fraud experience in a financial or investigative environment. Strong understanding of fraud trends, regulations, and investigative practices. Proven ability to manage multiple cases simultaneously while meeting deadlines. Demonstrated ability to communicate clearly, maintain confidentiality, and collaborate with internal teams and external partners. Skill Fraud investigation, case analysis, and documentation. Knowledge of AML/BSA, OFAC, and related regulatory requirements. Use of fraud monitoring tools and FRAML systems. Professional written and verbal communication. Organization, prioritization, and multitasking in a high-volume environment. Attention to detail and accuracy in reporting and recordkeeping. Proficiency with Excel, PC-based applications, and standard office equipment. Ability to train and mentor staff on fraud prevention and awareness. Collaboration with law enforcement and other financial institutions on investigations. Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.