Wolters Kluwer jobs in Indianapolis, IN - 57 jobs

The Customer Success Engagement Manager plays a high-impact role in managing strategy and product utilization across the Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP) product portfolio. They serve as a trusted advisor for our largest and most strategic accounts and are responsible for optimizing customer outcomes to ensure alignment with the client's clinical, operational, and strategic goals. They ensure strategic customer relationships are established and strengthened, drive product adoption and ensure utilization goals are achieved to maximize value realization, implementation projects are well-managed, communication plans are effectively designed and executed, and ongoing performance is managed. They work directly with Sales Account Managers to ensure that customer needs are identified and satisfied, that expectations are met and exceeded and that renewals are achieved. Internally, this position contributes to the development of both internal and external best practices, participates in training and onboarding, and mentors teammates in their growth and development. **RESPONSIBILITIES** + **Customer Relationship Management** + Partner with Sales to build and maintain the health and well-being of assigned accounts, effectively managing customer expectations, and supporting success and renewal + Act as CE liaison for customer executive leadership as it relates to project planning, execution, implementation and utilization efforts + Complete Executive Business Reviews (EBRs) to align on progress, ROI, and future opportunities in collaboration with senior management and Sales + Develop and deliver compelling presentations and facilitate strategic, consultative discussions with key stakeholders + Share best practices and encourage their adoption to maximize product value and outcomes + Design workflows, trainings, and deployment plans to meet unique customer needs + Win support for process and performance improvement plans related to customer success, product development, and service improvements based on strategic account feedback + Work with customers to set utilization goals and benchmark success, leveraging tools (reports, case studies, client references, etc.) to win and maintain customer support + Manage and nurture relationships with key decision-makers and stakeholders across multiple departments (clinical, administrative, and executive levels) + Develop a deep understanding of the strategic account's goals, pain points, and long-term objectives to align WKH solutions with their needs + Ensure the products deliver measurable value to the customer, while educating decision-makers and stakeholders on the tangible benefits being provided + Build credibility with key stakeholders by delivering valuable insights and expert guidance, positioning yourself as a trusted advisor for strategic discussions and decision-making. + Foster long-term relationships with both internal teams and customers, continuously working to deepen trust and collaboration. Build a wide network of internal champions for WK products and leverage these relationships to drive product adoption and customer satisfaction + **Implementation and Project Management** + Understand and uncover customer needs, initiatives, and deployment opportunities + Lead the development and execution of comprehensive customer project plans, including implementation and optimization activities with milestones and goals. This includes ensuring the coordinated execution of tasks across a multi-disciplinary team (Systems Implementation, Customer Support, Enterprise Support, Research & Analytics, Lifecycle Marketing, etc.) and for a variety of activities (access planning, configuration, and execution; training & onboarding; communication plans & digital programs; reporting, etc.) + Assess internal resource needs and requirements for efficient and effective implementation + Report on progress and effectiveness of plans to customer leadership and internal stakeholders. Identify and monitor potential risks to the customer relationship or satisfaction and proactively trigger escalation paths and develop remediation strategies when necessary + Direct Customer Success Specialists in executing supporting implementation activities, including workflow design, customer configuration, branding & tailoring, and customer training and best practices tailored to the needs of high-value accounts + Ensure plan execution by direct contribution and oversight of assigned team members' efforts, prioritizing efforts and resources for assigned customer portfolio. + **Ongoing Utilization Management** + Oversee and analyze customer utilization patterns to identify areas of risk, opportunity, and need + Present insights that showcase how WKH solutions contribute to their goals + Conduct utilization reviews with customer providing actionable insight into product usage and making data-driven recommendations for improvement + Work with customers to re-engineer workflow processes where necessary + Partner with marketing on communication planning including lifecycle marketing, targeted customer communications, and thought leadership campaigns + Identify cross-sell/up-sell opportunities by assessing customer needs and aligning additional products, services, or features that drive value and enhance their experience + **Implementation Scoping** + Advise sales team in establishing contract terms and pricing for the solution + Collaborate with sales team in reviewing and finalizing implementation scope, timelines, and milestones + **Related Duties** + Establish positive, collaborative relationships with customer representatives even under difficult or escalated circumstances + Act and communicate professionally as a representative of the CE team + Respond quickly and appropriately to customer questions, needs and requests and coordinate resources to meet those needs **QUALIFICATIONS** **Education:** Bachelor's degree required, Business/Health Administration preferred. Advanced degree or equivalent experience recommended. **Experience:** + 4+ years direct healthcare experience preferred + 5+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on strategic or enterprise-level customer engagement and value realization + Healthcare Landscape preferred + In-depth knowledge of clinical decision support (CDS) products and is aware of the competition and market differentiators + Deep understanding of the healthcare industry, including medical devices, healthcare regulations, and clinical environments and workflows + Comprehensive awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures + Remain current on trends, regulatory changes, and innovations in the industry Act as a thought leader by sharing insights, whitepapers, and case studies with strategic accounts **Other Knowledge, Skills, Abilities or Certifications:** + Excellent project management skills to track large, complex software implementations across multiple customer sites + Familiarity with customer success platforms and CRMs + Data-oriented, consultative approach to promote product utilization with customers + Proven ability to quickly establish rapport with all levels of personnel up to and including C-suite executives + Superb presentation, oral, and written communication skills to effectively engage with C-level executives and cross-functional teams **TRAVEL:** approximately 30% - 40% **About Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP)** **Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP)** organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients. **Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP)** mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their workflow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care. \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $98,500.00 - $172,700.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location: Hybrid - 8 days a month in the office. New York City NY preferred; other U.S. offices locations are listed on the posting. The Strategic Planning Lead in the Legal & Regulatory U.S. business will be responsible for driving the formulation of the business strategy, leading governance of key initiatives, and managing operating rhythm for the business. The Strategic Planning Lead will operate as an advisor to leaders within the business, as well as the functional leaders, and divisional strategy. Projects are typically multifaceted and analytical in nature and require close collaboration with business and functional stakeholders. The lead will be required to provide strong leadership in structuring projects, conducting research and analysis, and developing and communicating fact-based recommendations to executive management. RESPONSIBILITIES * Execute detailed and specialized tasks in strategic planning projects. * Develop sophisticated strategic analyses and recommendations. * Lead environmental scans and competitive positioning studies to inform pricing/packaging and prioritize growth opportunities. * Developing organic and inorganic business strategies by identifying and evaluating market segments and growth opportunities, building conviction on optimal execution paths (build, partner, buy) and making prioritization recommendations * Work independently to develop and track strategic performance metrics. * Work with SMEs and executives to deliver on strategic initiatives and key deliverables such as 3-year Vision Strategy Plan (VSP) that impact the direction of the business. * Prepare and present in-depth strategic reports to senior leadership. * Facilitate strategic planning workshops and sessions. * Ensure alignment of business unit plans with corporate strategy. * Communicate strategic insights and progress to key stakeholders. * Support the continuous improvement of strategic planning processes. * Conduct periodic evaluations of strategic initiatives for quality outcomes. QUALIFICATIONS: Education: Bachelor's degree in business, finance, legal, or similar degree; or equivalent experience. Experience: * 5+ years of experience in management consulting, strategy roles, or related experience. * Experience working in a legal, regulatory, or compliance environment preferred. Additional Skills & Knowledge * SOP Development: Ability to create clear and effective Standard Operating Procedures for strategic initiatives. * Independent Analysis: Skilled in conducting thorough analyses with minimal supervision. * Strategic Recommendations: Expertise in developing actionable, high-level strategic advice. * Workshop Facilitation: Proven experience in planning, organizing, and leading workshops. * Data Visualization: Proficiency with tools such as Tableau or Power BI to present insights effectively. * Strategic Alignment: Ensures all projects and initiatives align with organizational goals and priorities. * Stakeholder Communication: Strong ability to communicate complex ideas clearly to senior leadership. * Process Improvement: Demonstrated success in streamlining and enhancing strategic planning processes. TRAVEL: < 5% #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $107,500.00 - $188,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. **Who We Are:** **Wolters Kluwer: The world is a big place, find your place here.** **What We Offer: ** The Senior Field Sales Executive role offers growth potential opportunities, professional development, an engaging team environment, and amazing benefits. **What You'll be Doing:** The industry subject matter expert (iSME) for United States Banking is responsible for supporting the sales team by providing industry expertise and insights initially focused on the regulatory change management and expanding into the compliance suite with CRA and our WIZ platform. This is a quota carrying sales role requiring industry knowledge, sales acumen, and the ability to create buyer urgency through workflow analysis and business case creation. The iSME collaborates closely with Compliance Solutions (CS) Sales Leadership & Account Executives to engage with prospects or customers across the United States Banking industry. Their primary responsibilities include uncovering opportunities, engaging in executive level meetings to build or establish Wolters Kluwer credibility, participating in Win Labs, supporting deal strategy, advancing opportunities, and engaging in sales conversations throughout the life cycle of a sale. The iSME also provides industry-facing thought leadership (Conference panels, whitepapers, webinars, etc) as well as market feedback to our internal partners in product, pricing, product strategy, marketing, and others needing industry sales insights. The iSME plays a crucial role in our regulatory change management business within the deal team, focusing on establishing credibility, understanding customer needs, increasing confidence, accelerating opportunities, and supporting decision-making by Account Executives and Sales Managers to shorten the sales cycle. They collaborate with peers across sales leadership, solution consulting, account management, sales support, product, and marketing to provide industry and sales insights. They work to ensure effective qualitative and quantitative communication of Wolters Kluwer's value to customers and identify additional opportunities. **Key Tasks: ** + Proactively partner with Account Executives and Sales Leaders by providing industry expertise and insights on Regulatory Change and our Compliance Intelligence suite. + Analyze sales data and whitespace within Compliance Solutions business to identify growth opportunities, improve adoption rates, upsell existing products, introduce new products, and facilitate cross-selling opportunities for Account Executives. + Drive strategic opportunities by proactively partnering with the Account Executive on deal strategy andcollaborating with internal partners to win Compliance Solutions opportunities at customers or prospect accounts. + Structure and organize customer goals, pain points, and information to create a detailed business case for partnership with Wolters Kluwer. + Consult and apply defined sales methodologies and processes to support the success of the deal team. + Proactively share best practices across the team and broader sales organization to enhance overall performance. + Act as anindustry Subject Matter Expert (iSME) in initiatives supporting the sales organization. + Collaborate with Sales Managers on account reviews, using whitespace analysis to drive new solution sales and enhance customer retention through expanded relationships. + Partner with marketing to support thought leadership initiatives. **You're a Great Fit if You Have/Can:** + Bachelor's Degree or equivalent relevant experience + Must have experience in the regulatory compliance, loan origination, fair lending, community reinvestment, loan documentation, and other compliance industries in either a sales role, management consulting, business analysis, or regulator role. + 5 years' experience in an external facing role, preferably in cloud-based technology solutions. + Ability to articulate the value propositions of complex software solutions in internal and client-facing settings. + Proven ability to quickly and deeply learn new technologies and clearly communicate their value proposition. + Communicate effectively in both face-to-face and virtual selling environments with senior executive stakeholders with the ability to adjust style to suit different perspectives and seniority levels. + Team effectively with Sales team members across a variety of accounts. + Effectively conduct or receive knowledge transfer with other team members. + Highly goal-oriented, focused on achieving/exceeding expected targets. + Exceptional time management and organization capabilities to manage multiple priorities and initiate tasks independently + Experience in the regulatory compliance, loan origination, fair lending, community reinvestment, loan documentation, and othercompliance industries. + Analytical background with the ability to interpret and act on sales data. + Willingness to travel when needed (approximately 40%). We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at ************************************************** **Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. For more information about our solutions and organization, visit ************************* , follow us on Twitter (************************************ , Facebook (*************************************** , and LinkedIn (************************************************** Info=tar Id%3A14***********%2Ctas%3Awolters%20kluwer%2Cidx%3A2-1-6) **The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.** **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $71,300.00 - $124,500.00 USD This role is eligible for Commission. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The Senior Content Editor - Nursing is responsible for the development, review, and management of high-quality, evidence-based clinical content for Lippincott Solutions products such as Lippincott Blended Learning, Lippincott Certification Review, and Lippincott Professional Development. Your clinical expertise will help ensure that all content is accurate, relevant, consistent, and aligned with current clinical guidelines and best practices. The Senior Content Editor - Nursing collaborates with internal teams, external contributors, and subject matter experts to deliver content on time and within budget. **RESPONSIBILITIES** + Review and verify clinical content to ensure that it is evidence based and follows the latest guidelines and standards. Ensuring that all clinical content is accurate, relevant, consistent, and complete. Writing and editing content, as needed. + Participate in the development and maintenance of detailed clinical content while ensuring consistency with information curated by other Wolters Kluwer Health Products. + Apply clinical experience and knowledge with synthesis of evidence to determine appropriate, meaningful inclusion of new information in clinical learning products. + Manage all phases of the clinical content development cycle for digital products. + Develop and communicate clear clinical guidelines and editorial standards to subject matter experts. + Maintain awareness of healthcare trends, clinical guidelines, and publishing standards. + Serve as a liaison between partnering organizations to ensure on-time delivery of evidence-based clinical content. + Collaborate with the Product Manager, Content Director, and Content Editing Manager to create and manage the content budget. + Collaborate with the Content Editing Manager to develop workflow schedules. + Provide feedback to partnering organizations and subject matter experts to ensure high-quality content delivery. + Communicate with subject matter experts and other authorities to resolve clinical queries. + Manage project components (text, images, videos) at different phases of the workflow over multiple releases simultaneously. + Assist with new content and product development under the direction of the Content Director and Product Manager. + Consult with the Digital Content Analyst, Digital Experience Group, and other content team members to ensure content editing needs are met in the common content management system. + Support marketing, sales, product management, and other teams as needed to deliver accurate information to customers and to better understand the healthcare industry. + Answer customer queries and respond to their requests. + Report improvement opportunities, solutions, and progress to the management team. + Assist in managing high-volume content workflows and priorities. + Support quality assurance initiatives for multimedia content. + Evaluate content performance metrics and suggest improvements. + Ensure compliance with legal and ethical content guidelines. **QUALIFICATIONS** **Education:** College degree MS in Nursing or BS in Nursing with specialty certification (Nursing Professional Development or Critical Care preferred). **Experience:** + Minimum of 5 years recent nursing experience required + Critical Care experience preferred + Experience as a Nursing Professional Development Specialist or Critical Care educator preferred. + Active RN license required. **TRAVEL:** \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $60,700.00 - $106,000.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

LOCATION: Hybrid (8 days a month in the office). See locations on the posting. Other locations may be available. As the pharmacy director of UpToDate Lexidrug, you will be responsible for ensuring that medication-related clinical decision support solutions-including Lexidrug, Facts & Comparisons, and derivative works-meet the highest standards of quality and align with best practices. This role oversees both the maintenance of existing products and the development of innovative solutions, ensuring consistency, accuracy, and clinical integrity across Wolters Kluwer Health systems (e.g., Medi-Span, UpToDate, UTD Expert AI). You will provide strategic leadership, drive quality initiatives, and collaborate with cross-functional executive teams to set and execute the vision for clinical content based upon Wolters Kluwer Health strategies and goals. This position requires proven leadership experience, strong clinical expertise, and ability to lead team in synthesis of content based upon the best available evidence and clinical practice experience, supported by expert consultants, authors, internal clinical teams. RESPONSIBILITIES Provide top-level leadership and direction to senior managers and high-level professionals. Drive the overall performance and strategic outcomes of the clinical content area. Lead the integration of clinical research with content development processes. Ensure the highest standards of clinical accuracy, relevance, and usability in content. Oversee the execution of large-scale, strategic content initiatives and projects. Lead comprehensive quality assurance strategies and uphold clinical standards. Promote a culture of excellence, collaboration, and professional growth. Engage with key stakeholders at the highest levels to influence and shape initiatives. Utilize comprehensive user and stakeholder insights to drive strategic content improvements. Lead the formulation, implementation, and refinement of content policies and procedures Ability to guide cross-functional teams. Make decisions given the best available data and in collaboration with others. Results-oriented: meet goals and timelines as defined by leadership. Create innovative solutions for efficiency while maintaining quality results. QUALIFICATIONS Education: PharmD with/without MBA. Leadership experience (10 or more years) Board Certification in Pharmacotherapy and/or relevant specialty area. General clinical residency and/or specialty residency (e.g., critical care, Infectious disease, cardiology) (7 or more years) Experience: Managerial and Leadership experience (10 or more years) including management of multiple teams. Clinical practice experience (7 or more years) Other Knowledge, Skills, Abilities or Certifications: Pharmacist license from any U.S. State in good standing (required) Familiarity with AI applications in drug information queries and innovation in healthcare. Demonstrated knowledge of industry and regulatory drivers (required) Excellent critical thinking and organizational skills (required) Demonstrated proficiency in written and verbal communications skills (required) Demonstrated commitment to diversity, equity, inclusion, and belonging in the workplace and awareness/management of own biases. TRAVEL: > 5% #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $179,200.00 - $320,200.00 USDThis role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Wolters Kluwer Health Business Transformation team is searching for a strong Technical Project & Program Manager to play an important role in our transition to a new consolidated suite of business systems across the segments. The Technical Project & Program Manager will be responsible for managing all aspects of diverse, medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration and business transformation projects, including project planning, execution, timing, functionality, quality and cost. The person in this position will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. This senior Technical Project & Program Manager must have strong technical and organizational skills and be an informed team leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company. **RESPONSIBILITIES** + Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects + Create project plans, identify constraints and dependencies + Proactively manage project risks and mitigation + Control scope and evaluate business priorities to efficiently balance resources and projects + Define goals, measure progress, manage cross functional team dependencies and timelines + Facilitate requirements gathering and fit gap sessions + Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint and Teams + Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies + Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners + Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues + Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking) + Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition + Manage dependencies between multiple projects and multiple business unit needs + Successfully lead the delivery of projects utilizing direct and non-direct reports + Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment **QUALIFICATIONS** **Education:** Bachelor's or Master's degree in Business or an equivalent field, or MBA or equivalent understanding of business process and financial concepts **Experience:** + 7+ years of project management experience + 5+ year experience as a project manager on complex transformational technical projects + Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment + Expert knowledge in all lead to order operations + Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development + Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log. + Experience with work estimation on technical projects + Familiarity with Agile and SDLC + Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment + Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners + Proven ability to influence cross-functional teams without formal authority + Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization + Conflict management skills including the ability to work with and resolve conflicting needs and requirements + Ability to analyze data, properly articulate and take proactive action on risks and dependencies + Ability to comprehend and communicate technical concepts + Possess a sense of accountability and pride for delivering on time and on budget with expected quality + Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details + Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports + Ability to learn new concepts/hardware/technologies quickly + Excellent meeting management, presentation, and facilitation skills + Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done + Experience with Change Management methodologies desired + Experience with multinational corporate structures is a strong plus + PMI and/or Lean/Agile certification(s) are required \#Li-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $128,900.00 - $226,050.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer | Shape the Future of Nursing Education Ready to make a real impact on how nurses learn and succeed? Join Wolters Kluwer as a Clinical Content Specialist - Nursing and put your expertise to work driving innovation in nursing education. You'll lead applied research that powers cutting-edge tools, such as adaptive quizzing, nationally benchmarked exams, and virtual simulation, that help faculty teach smarter and students learn better. What You'll Do Lead the research that shapes tomorrow's nursing education. Design and manage studies that validate and improve our products. Partner with educators and thought leaders. Build strong relationships with faculty and administrators to advance evidence-based learning. Own the research life cycle. From IRB protocols to data analysis and publishing, you'll guide every step. Turn insights into impact. Collaborate with product, marketing, and sales teams to translate findings into better tools and stronger messaging. Be the voice of efficacy. Share results through white papers, conferences, and peer-reviewed publications. What You Bring A doctoral degree (PhD, DNS preferred; EdD acceptable). At least 5 years of experience in nursing education. A proven track record of research publications in peer-reviewed journals. Passion for advancing nursing education through evidence-based solutions. Why Wolters Kluwer? Your work will directly influence how future nurses are trained-impacting patient care worldwide. Join a collaborative team where your ideas matter, and your research drives real change. Travel: Approximately 10% to attend team meetings and conferences. #LI-Hybrid . Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $71,300.00 - $124,500.00 USDThis role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

As an Advanced Inside Sales Representative (Core Account Manager for Academic & Medical Sales), you will manage a book of existing business comprised of accounts $50k and smaller. You will be expected to uncover upsell opportunities, through qualifying customer needs and intent. You bring extensive knowledge and expertise in managing complex sales activities. You will serve as a key resource within the sales team, focusing on executing and problem-solving to improve sales processes and outcomes. You will be selling evidence based practiced resources including journals, books, and research workflow tools to academic and medical institutions. We will have two openings. One is for the Central and Southeast, and the other is for the Western U.S. **RESPONSIBILITIES** + Identify and develop new business opportunities for our core offerings. + Handle complex outbound sales. + Process and manage high-impact customer orders. + Maintain and update detailed and accurate customer records including meeting and e-mail activity. + Follow up on leads and convert them into sales. + Record, analyze, and report on detailed sales activities and trends. + Develop and present comprehensive sales quotes and proposals. + Manage customer accounts and ensure their satisfaction. + Collaborate with multiple departments to close deals. + Implement strategic sales initiatives. **QUALIFICATIONS** Education: bachelor's degree or equivalent experience. Experience: + 2+ years experience customer engagement experience. + Ability to drive growth in assigned accounts. + Strong value-based, consultative selling strategy.. + Strong prospecting and closing skills. **Other Desired Skills:** + Communication: Strong verbal and written communication skills. + Customer Service/Account Management: Understanding of principles and practices for effective customer service and large account management. + Sales Strategy: + CRM Software: Proficient use of Customer Relationship Management tools. + Problem-Solving: Capability to understand and resolve complex customer issues. + Organization: Strong organizational and time-management skills. + Analytical Skills: Basic analytics for tracking performance and metrics. + Proactive: Tenacious self-starter who can prospect and close sales. TRAVEL: 20% for customer meetings \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $47,600.00 - $81,250.00 USD This role is eligible for Commission. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. Client Solutions: Wolters Kluwer Solutions and Software Directory | Wolters Kluwer What We Offer: The Account & Relationship Manager role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule (in-office 2-days a week), and amazing benefits. Office Locations: Contact Wolters Kluwer | Wolters Kluwer What You'll be Doing: The Account & Relationship Executive is a quota-carrying team member responsible for building and maintaining effective long-term relationships with customers across industries to create demand for our products and services. The Senior Account & Relationship Executive is accountable to achieve their quota for the assigned book of business through directly selling products in the customers' existing product lines. This includes driving transactional adoption, pursuing and driving renewal transactions, and pursuing up-sell opportunities. The Account & Relationship Executive is responsible for leveraging data to understand customer usage patterns and identifying opportunities to improve adoption, pursue a renewal, pursue incremental revenue (up-sell) within the customer's existing products, or identify potential leads for an Account Executive to pursue a cross-sell opportunity. The Account & Relationship Executive will conduct quarterly business reviews with customers to understand existing product usage, advise on best practice use cases and behaviors, and educate on optimal use of offerings to maximize value and increase revenue spend. Key Tasks: * Researches and gathers information on current customers and their needs. * Monitors and interprets product usage data for an assigned book of accounts to identify opportunities to improve adoption, pursue renewal opportunities, up-sell within existing products, or identify opportunities for a Sales Rep to cross-sell. * Develops customer relationships for an assigned book of accounts with primary focus on improving product use/adoption, executing renewals, up-selling business and direct sales within existing product lines. * Adheres to defined onboarding and training processes to effectively promote customer adoption of CS offerings. * Adheres to defined sales methodology and sales processes to execute renewal and up-sell opportunities. * Identifies leads for cross-sell opportunities and share them with Sales Reps to pursue. * Directly sells products within the existing customer base. * Collaborates with Account Executive to complete annual account reviews with customers to facilitate customer retention. * Works with Account Executive to transition customers from contract-signing to post-sale support with a Customer Success Specialist. * For high strategic opportunities, works with Account Executive, Technical Sales, and Sales Support to pursue and close opportunities for Compliance Solutions products at customer accounts. * Maintains a clean and accurate pipeline in CRM. Performance Metrics: * Individual quota attainment; achievement of renewal target and up-sell targets * Customer adoption target attainment: improvements in customer adoption of current portfolios (month over month or quarter over quarter) * Number of leads identified and communicated to Account Executive * Customer satisfaction scores and retention rates * Completion of assigned product trainings and other required learnings for professional development You're a Great Fit if You Meet These Requirements: * Bachelor's Degree * The ability to work a hybrid schedule, going to an office location 2-days a week, and working an 8 a.m. to 5 p.m., Monday - Friday schedule, ET and CT preferred * 8 years of B2B commissioned sales or equivalent. * Experience in Account Management, Sales, Technology Training, or renewal sales. * Experience in the financial services, or lending compliance industries. * Data analysis skills and ability to derive insights that drive next steps or actions required. * Account Management (general knowledge of customer's business, stakeholders, product portfolio). * Communicate effectively in both face-to-face and virtual selling environments. * Interpersonal skills, ability to build stakeholder relationships. * Team effectively with other internal teams including Sales, Sales Support stakeholders. * Stay organized and manage multiple priorities at once across multiple customer accounts. * Cross-sell, up-sell, or pursue renewal transactions with customers. * Professional demeanor in oral and written communications * Passion and ability to learn new CS offerings quickly. * Self-motivated; proactive and perseverant mindset. * General product and application knowledge. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at ************************************************** Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $51,100.00 - $87,250.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. **Who We Are:** Wolters Kluwer: The world is a big place, find your place here. (************************************************* **What We Offer: ** The **Senior Content Editing Associate** role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a hybrid schedule, and amazing benefits. **Our Locations:** Contact Wolters Kluwer | Wolters Kluwer (***************************************************** Link=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm) **What You'll be Doing:** The Wolters Kluwer Medical Education & Medical Practice (MEMP) team is looking for a Sr. Content Editing Associate to provide support to Medical & Health Professions Editorial staff. The Sr. Content Editing Associate will work with a variety of cross-functional roles beyond the acquisitions editor team including coordination with content development, marketing, sales, product management, market research team. This entry-level position offers the opportunity to learn about medical education business models, which are rapidly evolving to meet the needs of our technically-savvy and time-strapped faculty, students, residents and physicians and institutional customers. The Sr. Content Editing Associate contributes to the success of the overall MEMP portfolio through maintenance of existing product, sales and customer-facing product documentation, support Acquisitions and Development Editors in the research and development of new product, and rollout and adoption of standardized processes within and across teams. The person in this role must be a careful listener with the ability to recognize shared challenges across teams and team members and the confidence to propose potential solutions. The Sr. Content Editing Associate should adapt to change with ease as deadlines shift and new opportunities arise that will shuffle priorities. **Key Tasks: ** + Manage and communicate project schedules, track deliverables, coordinate cross-functional meetings, and regularly report status to teamvia meeting notes documents and Confluence + Process contracts, including coordination of signaturesandset-up of product records in internal systems in coordination with royalty dept + Coordinate with authors, subject matter experts, and vendors for setup in payment portal + Processinvoices andfollow upwith contractors and accounts payable teamas needed to ensuretimelypayments + Trackspending against line-items in multiple types of budgets using spreadsheet software and in coordination with the full team + Collaborate with other team coordinators tocreate, review, and update internal Standard Operating Procedure (SOP)documentations; support teams in implementation of SOPs + Maintainunderstanding ofmarket penetration,sales, and analytics + Utilize internal systems for product record creation,maintenance,communication of critical product identifiers, pricing,contractsandavailability across sales channels + Coordinate maintenance spreadsheets and work with outside vendors onassessmentreview/update + Coordinate editorial management tasks, including recruitment of subject matter experts, roster management, and coordination of project assignments. + Support the development and revision of medical education and medical practice content andassistwith special editorial projects asneeded. + Respond to Customer Support requests for information within the same day + Attend and contribute toeditorialmeetings, coordinateschedules for group meetings,and follow up on post-meeting action items + Assistteam with research initiatives,definingand tracking annualpriorities,drafting, deploying, and managing surveys,coordinating interviews, communicating with participants, sending honoraria, organizing notes, andanalyzingresults **You're a Great Fit if You Have:** + Bachelor's degree + Understanding of general project management practices, tasks, tools + Six months+ experience interning or working with publisher on digital content products, preferred + Interest in Medical Education and Medical Practice publishing markets highly preferred + Solid knowledge of Excel formulas and functions, including pivot tables preferred + Analytical skills with ability to make sound decisions backed up by data + Manages day-to-day tasks independently, checking in with and asking questions of managers to ensure quality and timeliness of work + Manages time effectively, responding to and juggling a changing list of priorities and business needs to meet deadlines and complete projects + Takes personal ownership and responsibility for delivering on commitments + Accepts increasing responsibility for assignments + Conducts work with integrity + Responds positively to feedback and demonstrates ability to adapt when resources, needs, or priorities change + Contributes new ideas, methods, or solutions that improve the workplace, customer experience, or challenge others to think creatively about common challenges or processes + Works collaboratively with diverse colleagues and contributes to driving the business forward + Demonstrates consistent engagement and commitment to quality outcomes + Takes a proactive, logical and systematic approach to solving problems and contributes quality potential solutions that add value for the internal team and customers + Understands and chooses the appropriate timing, method, and message for communicating with peers, managers, and customers and does so with clarity and professional tone + Identifies opportunities for improved operational efficiencies in daily work; applies quality standards and ensures accuracy and completeness of work outputs + _Are located within 50 miles of an office and can work a hybrid schedule, being in a Wolters Kluwer office 2-days a week_ We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at ************************************************** **Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. **The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.** **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $37,400.00 - $63,150.00 USD _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We have an exciting Sales role within our Health Research business with **Ovid Technologies** as a Senior Sales and Business Development Representative for the EBP, **Research and Quality Improvement Workflow solution - Ovid Synthesis.** This role is responsible for building and maintaining effective long-term relationships and a high level of satisfaction with decision makers and influencers. You will be responsible for developing and implementing a comprehensive sales plan that includes new and existing sales strategies for large key accounts. You will also collaborate closely with colleagues from the Ovid Sales Team to establish new sales of Ovid Synthesis at existing accounts, while also working independently to create secure new deals. Your role is pivotal in driving the growth and success of our company. Focused primarily on generating new business, you will be at the forefront of expanding our client base and forging valuable partnerships with Hospitals and Health Systems in the Central United States. **RESPONSIBILITIES** + **New Deal Generation:** Proactively seek out and identify potential clients and opportunities, with a primary focus on closing new business deals. + **Lead Qualification:** Evaluate and qualify leads to ensure alignment with our target market and business objectives. + **Sales Strategy:** Develop and execute strategies to approach and engage prospective clients, tailoring your approach to meet their unique needs. + **Pitch and Presentation:** Conduct compelling sales presentations and demonstrations to showcase the value and benefits of our offerings. + **Negotiation and Closing:** Handle negotiations with prospective clients, addressing any objections, and guiding them through the sales process to secure new contracts. + **Pipeline Management:** Maintain and manage a robust pipeline of new business opportunities, tracking progress and reporting on key metrics. + **Proven Sales Experience:** Demonstrated success in sales roles, with a focus on acquiring new business and closing complex new business deals. + **Strong Negotiation Skills:** Ability to effectively negotiate terms and close deals while maintaining a positive client experience. + **Strategic Mindset:** Skilled in developing and executing strategies to attract and convert new clients. + **Excellent Communication:** Exceptional verbal and written communication skills, with the ability to articulate complex solutions clearly and persuasively. + **Self-Motivated:** Highly driven and proactive, with a strong work ethic and a passion for achieving and exceeding sales targets. + **Experience with SAAS Sales in Healthcare:** Understanding of navigating budget, IT and procurement for new products in healthcare **QUALIFICATIONS** **Education:** Bachelors degree preferred, or equivalent experience **Experience** + 5+ years of field sales experience; or related experience + Complex sales and solution selling experience + Knowledge of hospital quality improvement industry preferred + Experience negotiating with hospital leadership, information technology, and Procurement + Publishing or Information industry would be a plus + Clinical market experience + Knowledge of Windows, Internet/WWW, CRM Applications, and Salesforce + Interpersonal skills and the ability to collaborate seamlessly across departments within Health Research + Intrinsically self-motivated, quick learner, autonomous self-starter, disciplined time management and result-driven **TRAVEL:** There will be travel as part of this role. Approximately 10-20% **About Us:** Within the Health Division of Wolters Kluwer, the Health Research business provides health solutions that help clinical professionals learn, practice and conduct research and advance their careers using market-leading tools and evidence-based information. \# LI-Remote **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $71,300.00 - $124,500.00 USD This role is eligible for Commission. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The **Principal SaMD Technical Program Manager** plays a pivotal role in driving the development and delivery of Software as a Medical Device (SaMD) products. This position is responsible for enabling engineering teams to operate at high velocity while ensuring strict compliance with global regulatory standards such as FDA, EU MDR, ISO 13485, and IEC 62304. They are responsible for creating and managing the software development plan and partnering with engineering, quality, and regulatory team members to aligning the process with agile and lean engineering practices. This approach empowers teams to innovate rapidly while maintaining audit-ready outputs and supporting the full product lifecycle, including post-market surveillance and ongoing compliance maintenance. Collaboration and leadership are central to this role. The Principal SaMD TPM acts as a bridge between engineering, product, regulatory affairs, clinical, and quality assurance teams, facilitating strategic decision-making and resolving cross-functional dependencies. They provide oversight to various aspects of the project portfolio, coordinating meetings and project deliverable milestones. They are responsible for tracking and communicating key metrics-such as risk information, documentation completeness, and team velocity-to both technical and business stakeholders. By engaging with executive leadership and managing demand from diverse sources, they ensure that product needs are clearly understood, prioritized, and delivered in alignment with organizational goals. As a catalyst for continual improvement, the Principal SaMD TPM researches, recommends, and implements new practices and automation opportunities to accelerate delivery and align activities with key business objectives and product initiatives. The role requires hands-on expertise in agile software development, process facilitation (Scrum, Kanban), and adaptive program management. Through a combination of technical acumen, process optimization, and collaborative leadership, they drive the organization's mission to deliver safe, effective, and innovative medical software solutions. **Responsibilities: ** + **Lead SaMD Development Projects:** Drive thefunctionalplanning, execution, and delivery of SaMD projects, ensuringeffective delivery and alignment with relevant regulatory standards andorganization SOPs. + **Project M** **anageme** **nt:** Apply best-practice project management methodologies to ensureadherence to project timelines, requirements,and goals. Createandmaintaindashboards, project plans,schedules,charters,and risk registers tomonitorprogress and performance,resolve operational issues, and minimize any potential delays.Execute multiple projectssimultaneously, prioritizing competing initiatives.Organize and lead project team meetings with detailed agendas, documenting key tasks, action items, and decisions. + **Lifecycle Management:** LeadSaMD productdevelopment initiativesfrom Project Kickoff to End-of-Life, ensuring all requiredlifecyclemanagement activities are planned and executed, includingnew product development, change management,post-market surveillance,and maintenance activities. + **Risk Management:** LeadProject risk mitigation activities, including timeline,resource,and budgetary risksthat arise during the device lifecycleto ensure business priorities are met. Support device and compliancerisk management activities (hazard analysis, risk assessments)throughout the device lifecycle + **Cross-Functional Collaboration:** Act as a liaison between engineering, product, regulatory affairs, clinical, and QA teams to resolve dependencies,facilitatestrategic decision-making, and drive process improvement. Coordinate meetings and project deliverables. + **Metrics and Reporting:** Trackand communicate key metrics (risk status,milestone progress,documentation completeness, team velocity) to technical and business stakeholders. + **Stakeholder Engagement:** Engage with executive stakeholders to ensure product needs are understood, prioritized, and delivered. + **Process Improvement:** Research, recommend, and implement new practices and automation opportunities to accelerate delivery and improve compliance. **Qualifications:** + Bachelor's degree in engineering, computer science, or related field (or equivalent practical experience). + 9+ years of experience working on SaMD or regulated medical software products in technical program management, engineering, or project management roles using agile practices.Knowledge of FDAandEUMDR-relatedstandards. + Hands-on experience with design control, risk management, and technical documentation (DHF, traceability matrix, protocols, reports, risk assessments, testing, etc.). + Demonstrated experience working under a formal QMS (ISO 13485, 21 CFR 820) + Experienceworking with ane QMSand other tooling for managing SaMD projects. + Strong understanding of modern agile software development practices and adaptive program management. + Excellent communication, leadership, and organizational skills; ability to work effectively in a matrixed, cross-functional environment. + Experience supporting products through the full lifecycle, including post-market activities. + Ability to analyze data and communicate effectively through written and graphical formats to large audiences, including executives. + Experience with cybersecurity and/or AI/ML complianceformedical software is a plus. + Agile,PMPand Regulatory Certifications area plus. **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $128,900.00 - $226,050.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. **Who We Are: Wolters Kluwer: The world is a big place, find your place here. (*************************************************** **What We Offer: ** The Sales Channel & Affiliates Manager role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a remote schedule, and amazing benefits. **What You'll be Doing:** As an Associate Director (Sales Channel/Affiliates), you will provide leadership and guidance to managers, supervisors, and senior professionals across multiple departments within the organization. Your primary responsibility will be to ensure the performance and results of all sales channel and affiliate-related activities as well as BDR pipeline build, spearheading initiatives to maximize revenues and foster long-term partner relationships. If you are passionate about strategic growth and possess exceptional leadership skills, we invite you to lead our sales channel efforts toward new heights. **Our Locations:** Contact Wolters Kluwer | Wolters Kluwer (***************************************************** Link=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm) **Key Tasks: ** + Lead multiple departments to achieve organizational sales targets. + Leads team of 4-5 partner managers, who are responsible for driving revenue generating leads through 20-30 partners and directly supporting sales targets + Leads team of Business Development Managers who are responsible for developing new leads and directly supporting sales targets + Provide strategic direction and guidance to managers and supervisors. + Oversee the development and execution of large-scale sales initiatives. + Build and maintain relationships with major partners and industry stakeholders. + Conduct high-level negotiations with leading channel partners. + Allocate resources efficiently to maximize department performance. + Review and refine sales strategies based on comprehensive data analysis. + Ensure department compliance with company and regulatory standards. + Drive innovation in sales and marketing programs to improve partner engagement. + Present performance reports and strategic recommendations to senior leadership. **You're a Great Fit if You Have:** + Executive Leadership: Ability to lead complex, multi-departmental initiatives. + Strategic Vision: Skills in creating and executing long-term strategic plans. + High-Level Negotiation: Expertise in negotiating with top-tier partners. + Data-Driven: Proficient in analyzing and utilizing sales data for strategic improvement. + Relationship Management: Advanced skills in building and sustaining professional relationships. + Innovative Thinking: Capable of driving innovative sales and marketing solutions. + Compliance: Well-versed in industry regulations and compliance standards. + Resource Management: Skilled in efficient and effective allocation of resources. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at ************************************************** **Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. **The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.** **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $111,200.00 - $198,650.00 USD This role is eligible for Commission. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Hybrid role out of one of our office locations. Preferred candidate will be located in Philadelphia, PA, Indianapolis, IN, Minneapolis, MN, or Madison, WI.** We are looking for a skilled **Digital Marketing Manager Generalist** to join our Health, Learning, Research, and Practice Central Marketing Team. This new role is integral to developing and executing innovative digital marketing initiatives dedicated to driving engagement, generating leads, and reinforcing the success of our marketing campaigns. Combining strategic oversight with executional prowess, the ideal candidate will collaborate closely with marketing and product marketing professionals to both craft and implement effective channel strategies. As both a B2B and B2C company, our marketing efforts are uniquely positioned to address the diverse needs of businesses and individual consumers alike. This dual focus allows us to develop tailored strategies that effectively engage different audiences, ensuring our campaigns are impactful and reach their intended goals across various channels. If you possess a passion for data-driven decision-making, thrive in dynamic environments, and have a strong background in digital campaign/omnichannel management, this could be your next career step. **Essential Duties and Responsibilities** _Strategy Development & Campaign Management:_ + Oversee comprehensive marketing campaigns tailored to different funnel stages across multi-channel platforms, including digital advertising, email marketing, and webinars. + Develop frameworks for audience targeting and segmentation using marketing platforms to ensure the precision of campaigns. + Oversee up to 80 campaigns, blending evergreen and new program launches, ensuring quality, budget efficiency, and optimized performance. + Manage search strategy, including both SEM and SEO initiatives, collaborating with an external vendor for execution to drive traffic growth and improve search visibility. _Cross-functional Collaboration:_ + Partner with cross-functional teams, including product marketing and divisional marketing leads, to align marketing efforts and strategies with business goals. + Act as a key communicator of marketing channel strategies, fostering clarity and alignment among stakeholders. + Provide ongoing strategic support for webinars, ensuring seamless workflows from registration to follow-up. _Analytics & Continuous Improvement:_ + Monitor key performance indicators across all digital channels, developing actionable insights to guide campaign optimization. + Report on campaign performance regularly and deliver data-driven recommendations for boosting ROI and engagement. _Marketing Technology Utilization:_ + Leverage platforms such as Demandbase, Domo, Conductor, ON24 and Google Analytics to track engagement, manage spend, and enhance channel performance. + Optimize digital ad spend, track budgets in real time, and communicate expenditure trends to the marketing team. + Utilize ABM (Account-Based Marketing) strategies to enhance targeting and capture the attention of high-priority accounts. + Demonstrate a strong understanding of B2B and B2C key marketing KPIs to inform strategic decision-making and measure campaign success. + Ability to be flexible in a very fluid and dynamic environment -- including dealing with changing processes and priorities + Build trust with stakeholders across the organization - become one of the primary faces of our digital marketing team **Other Duties** Performs other duties as requested by the Supervisor. **Job Qualifications** + **Educational Background:** Bachelor's degree in marketing, Business, or a related field. + **Experience:** Minimum 5 years in marketing strategy and campaign management, with hands-on experience using tools like Demandbase/6sense, Google Ads and Microsoft Ads. + **Technical Proficiency:** Strong knowledge of ABM platforms, CRM systems (e.g., Salesforce), marketing automation tools (e.g., Marketo, HubSpot) and search tools (e.g., Google, Bing, Conductor) + **Analytical Skills** : Proven ability to analyze data, interpret results, and translate them into actionable strategies. + **Collaboration & Communication** : Exceptional ability to partner with cross-functional teams and articulate complex concepts in clear terms. + **Innovation & Adaptability:** Thrive in dynamic environments, balancing strategic focus with tactical execution. + **Healthcare Industry Knowledge:** Experience in or familiarity with healthcare marketing is preferred but not required. + **Excellent critical thinking skills:** You must be able to anticipate what questions your stakeholders will have and have an answer ready. + **Creativity:** The ability to develop creative solutions to everyday problems is important. + **Project management skills:** The role involves setting deadlines, managing risk, communicating with stakeholders, and supporting the team in resolving issues or removing obstacles. · A positive attitude is required! We all have the same goals, and we all want the same things. Sometimes we disagree, but our intentions are good. We need someone who can bring enthusiasm to the role and build lasting partnerships through collaboration with our stakeholders. + **Net Gen marketer:** Experience in using generative AI tools for content and campaign development. **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $78,400.00 - $136,950.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

About the Role: As a Senior Customer Success Specialist, you will play a pivotal role in our customer success strategy by overseeing more advanced customer interactions and contributing to team objectives. You will act as a key point of contact for escalated issues, contribute significantly to customer retention initiatives, and provide actionable insights to improve overall customer satisfaction. Responsibilities: * Oversee advanced customer onboarding. * Manage escalated customer inquiries. * Provide highly specialized troubleshooting and problem resolution. * Conduct advanced product usage training for customers. * Regularly monitor customer performance and engagement metrics. * Develop detailed documentation and reports on customer interactions. * Partner with sales/support teams for complex customer solutions. * Identify and execute opportunities for customer service improvements. * Contribute significantly to team projects and customer retention strategies. * Provide mentorship and guidance to junior team members. Skills: * Strategic Communication: High level of communication skills tailored to various audience needs. * Customer Insight: Deep understanding of customer behavior and needs. * Advanced Analytical Skills: Ability to deeply analyze performance metrics. * Technical Troubleshooting: Proficiency in resolving advanced technical issues. * In-depth Product Knowledge: Comprehensive knowledge of all product features and updates. * Leadership: Ability to provide guidance and mentorship to peers. * Customer Advocacy: Promote customer interests within the organization. * Technical Proficiency: Advanced skills with CRM software and support tools. Hybrid role - Qualified applicants must be able to commute 2 days per week to a Wolters Kluwer US-based office Job Qualifications Education: Bachelor's degree required, Business Health Administration preferred. Advanced degree or equivalent recommended. Experience: * 3+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on strategic or enterprise-level customer engagement and value realization * Healthcare background, preferred - including: * Knowledge of clinical decision support (CDS) products and awareness of the competition and market differentiators * Knowledge of EHRs and workflows * Understanding of the healthcare industry, including medical devices, healthcare regulations, and clinical environments and workflows * Awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures Other Knowledge, Skills, Abilities or Certifications: * Excellent project management skills * Detail-oriented, self-motivated, and excellent multitasking skills * Familiarity with customer success platforms and CRMs (Salesforce, etc.) * Data-oriented, consultative approach to promote product utilization with customers * Proven ability to quickly establish rapport with all level of personnel up to and including C-suite executives * Excellent presentation, oral, and written communication skills to effectively engage with C-level executives and cross-functional teams Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $78,400.00 - $136,950.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

The Product Manager will support digital products in the Medical Education and Medical Practice product suite. This role will own and revitalize a portfolio of digital products, with both B2B and B2C sales channels, spanning diverse learning markets, including pharmacy education and clinical decision making for PA and NP education, and clinical markets including primary care decision support and medical dictionary, spellchecker and abbreviations. This role will lead API strategy and execution, oversee eCommerce initiatives, and drive growth in a mature product suite facing unique market challenges. The Product Manager will collaborate cross-functionally to deliver innovative solutions that meet the evolving needs of healthcare learners, practitioners, medical documentation, and adjacent medical markets. **DUTIES & RESPONSIBILITIES** + Lead the development and execution of API strategy for assigned products, including market research, customer requirements gathering, communication with product owner or technology team, go-to-market planning, and lifecycle management. + Guide both B2B and B2C (eCommerce) strategy and execution, optimizing digital sales channels and customer experience. + Drive product revitalization initiatives, assessing product strengths and weaknesses relative to competitors, identifying and addressing stagnation points, and implementing strategies for growth and differentiation. + Conduct in-depth market, UX, and customer research to understand workflows, drivers of purchase and retention, optimal pricing, and customer satisfaction. Propose and implement customer insight activities (e.g., surveys, focus groups, interviews) to identify pain points, needs, and market trends. + Develop product roadmaps that support business strategy goals, with a clear vision and customer-need-driven strategy for product features and enhancements. With support, create and deliver business plans and P&Ls for high-investment initiatives. + Based on customer and UX research and review of product analytics, write high-level requirements for products and product enhancements; review and approve technical requirements developed by product owner. + Manage and communicate project schedules, goals, dependencies; coordinate cross-functional initiatives and regularly report statuses to supervisor and senior leadership. Monitor customer pipeline and assist with quarterly revenue forecasts. + Collaborate cross-functionally with marketing, sales, customer support, editorial, technology, UX, finance, operations, and sales enablement to deliver innovative solutions, effective product launches, and sales support tools. + Serve as the expert on product features and value proposition; present to sales teams and occasionally customers, articulating positioning within the Medical Education and Medical Practice suite. **QUALIFICATIONS** **Education** : Bachelor's Degree or equivalent experience **Experience:** + 3+ years of digital product management experience, preferably in the medical, education, or publishing sectors and including API productization. + Experience with API lifecycle management (requirements, launch, optimization) and eCommerce strategy in healthcare. + Proven ability to work independently and with autonomy to translate high-level goals into actionable plans and direct cross-functional teams to achieve them. + Analytical and able to create sound business proposals backed by data. + Experience working in cross-functional teams and managing multiple stakeholders. + Experience and expertise in requirements-gathering/analysis and in writing high-level specifications, including teasing out edge cases and identifying gaps and/or missed requirements. + Understanding of project management practices and tasks; this is not a project management role; however, all members of the team manage projects to some extent and this role will likewise contribute to keeping initiatives on track and mitigating risks. + Experience with Medical Education (medical schools, PA, and/or pharmacy) and Medical Practice markets highly preferred. **Knowledge, Skill, and Attributes:** + Comfortable with ambiguity; able to bring clarity and direction to cross-functional teams. + Strategic, commercial, and analytical thinker; uses data to inform decisions and drive product growth. + Excellent communication and presentation skills for diverse audiences. + Customer-centric mindset with a strong focus on understanding and addressing user needs. + Highly organized and adaptable; manages shifting priorities and deadlines effectively. + Fosters a transparent, open, and collaborative team environment. **TRAVEL:** 2-3 times per year \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $75,900.00 - $129,950.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The Senior Content Editor - Nursing is responsible for the development, review, and management of high-quality, evidence-based clinical content for Lippincott Solutions products such as Lippincott Blended Learning, Lippincott Certification Review, and Lippincott Professional Development. Your clinical expertise will help ensure that all content is accurate, relevant, consistent, and aligned with current clinical guidelines and best practices. The Senior Content Editor - Nursing collaborates with internal teams, external contributors, and subject matter experts to deliver content on time and within budget. RESPONSIBILITIES * Review and verify clinical content to ensure that it is evidence based and follows the latest guidelines and standards. Ensuring that all clinical content is accurate, relevant, consistent, and complete. Writing and editing content, as needed. * Participate in the development and maintenance of detailed clinical content while ensuring consistency with information curated by other Wolters Kluwer Health Products. * Apply clinical experience and knowledge with synthesis of evidence to determine appropriate, meaningful inclusion of new information in clinical learning products. * Manage all phases of the clinical content development cycle for digital products. * Develop and communicate clear clinical guidelines and editorial standards to subject matter experts. * Maintain awareness of healthcare trends, clinical guidelines, and publishing standards. * Serve as a liaison between partnering organizations to ensure on-time delivery of evidence-based clinical content. * Collaborate with the Product Manager, Content Director, and Content Editing Manager to create and manage the content budget. * Collaborate with the Content Editing Manager to develop workflow schedules. * Provide feedback to partnering organizations and subject matter experts to ensure high-quality content delivery. * Communicate with subject matter experts and other authorities to resolve clinical queries. * Manage project components (text, images, videos) at different phases of the workflow over multiple releases simultaneously. * Assist with new content and product development under the direction of the Content Director and Product Manager. * Consult with the Digital Content Analyst, Digital Experience Group, and other content team members to ensure content editing needs are met in the common content management system. * Support marketing, sales, product management, and other teams as needed to deliver accurate information to customers and to better understand the healthcare industry. * Answer customer queries and respond to their requests. * Report improvement opportunities, solutions, and progress to the management team. * Assist in managing high-volume content workflows and priorities. * Support quality assurance initiatives for multimedia content. * Evaluate content performance metrics and suggest improvements. * Ensure compliance with legal and ethical content guidelines. QUALIFICATIONS Education: College degree MS in Nursing or BS in Nursing with specialty certification (Nursing Professional Development or Critical Care preferred). Experience: * Minimum of 5 years recent nursing experience required * Critical Care experience preferred * Experience as a Nursing Professional Development Specialist or Critical Care educator preferred. * Active RN license required. TRAVEL: #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $60,700.00 - $106,000.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

**About the Team** Our Product Marketing team drives commercial success across a portfolio of solutions that support healthcare professionals and organizations. We partner closely with Sales, Product, Customer Success, and Market Strategy to shape go-to-market plans, define packaging strategies, and enable teams with the insights and tools needed to win in the market. Our work ensures that our offerings are positioned effectively, adopted successfully, and continuously optimized to deliver value. **About the Role** We're hiring a Manager, Packaging and Go-To-Market to lead commercialization efforts for new and evolving product offerings. This role will focus on optimizing and expanding packaging frameworks, supporting go-to-market execution, and improving performance across new sales, renewals, and customer expansion. You'll work cross-functionally to translate market and customer insights into packaging strategies that drive adoption, increase customer lifetime value, and support scalable growth. **Key Responsibilities** + Develop and refine packaging strategies to support new product introductions and portfolio alignment. + Coordinate with the pricing team to align packaging strategies with pricing models, ensuring consistency and competitiveness across offerings. + Collaborate with cross-functional teams to define customer segments, use cases, and value propositions. + Support and accelerate go-to-market planning and execution with PMO, including launch readiness and enablement. + Track performance metrics to identify opportunities for revenue growth and retention. + Contribute to commercial playbooks and sales enablement materials. + Lead pilot programs and packaging experiments to validate and refine strategies. **You Might Thrive in This Role If You:** + Have 5-8 years of experience in product marketing, commercialization, or go-to-market strategy in B2B environments. + Understand how packaging and positioning impact adoption, retention, and revenue. + Are comfortable working across teams and translating strategic goals into operational plans. + Have experience supporting new product introductions and optimizing existing offerings. + Are highly organized, analytical, and adaptable in a fast-paced environment. This role is a Hybrid role, requiring two day a week in a Wolters Kluwer Office location \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $107,500.00 - $188,400.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We have an exciting Sales role within our Health Research business with Ovid Technologies as a Senior Sales and Business Development Representative **Ovid Guidelines AI, an agentic GenAI solution** . This solution supports end-to-end guideline lifecycle management by uniting researchers, expert panels, and review boards through a shared, auditable environment for coordinating projects and capturing key evidence, deliberations, and decisions over time. The Senior Sales and Business Development Representative for **Ovid Guidelines** is responsible for building and maintaining effective long-term relationships and a high level of satisfaction with decision makers and influencers. You will be responsible for developing and implementing a comprehensive sales plan that includes new sales strategies for large societies and organizations publishing clinical guidelines. You will collaborate closely with colleagues from the Ovid Sales Team to establish new sales of Ovid Guidelines AI. Your role is pivotal in driving the growth and success of our company. You will be focused on generating new business for a new solution and will be at the forefront of expanding our client base by forging valuable partnerships with Medical Societies and Health Organizations nationally. **RESPONSIBILITIES** + **New Deal Generation:** Proactively seek out and identify potential clients and opportunities, with a primary focus on closing new multi-year deals. + **Lead Qualification:** Evaluate and qualify leads to ensure alignment with our target market and business objectives. + **Sales Strategy** : Develop and execute strategies to approach and engage prospective clients, tailoring your approach to meet their unique needs. + **Pitch and Presentation:** Conduct compelling sales presentations and demonstrations to showcase the value and benefits of our offerings. + **Negotiation and Closing:** Handle negotiations with prospective clients, addressing any objections, and guiding them through the sales process to secure new contracts. + **Pipeline Management:** Maintain and manage a robust pipeline of new business opportunities, tracking progress and reporting on key metrics. + **Proven Sales Experience:** Demonstrated success in sales roles, with a focus on acquiring new business and closing complex new business deals. + **Strong Negotiation Skills:** Ability to effectively negotiate terms and close deals while maintaining a positive client experience. + **Understanding of Society/Organization sales:** Role requires experience and proven history of success negotiating with and navigating with this market segment + **Strategic Mindset:** Skilled in developing and executing strategies to attract and convert new clients. + **Excellent Communication:** Exceptional verbal and written communication skills, with the ability to articulate complex solutions clearly and persuasively to a broad range of key stakeholders. + **Self-Motivated:** Highly driven and proactive, with a strong work ethic and a passion for achieving and exceeding sales targets. + **Experience with SAAS Sales in Healthcare:** Understanding of navigating budget, IT and procurement for new products in healthcare **QUALIFICATIONS** **Education:** bachelor's degree or equivalent experience **Experience:** + 5+ years field sales experience + Value-based selling skills + Challenger sales methodology preferred + Develop an understanding of each society's area of discipline + Software or Cloud sales experience + Healthcare/Medical Market + Understanding of how guidelines are created + Importance of standards of care - value of guidelines + How medical evidence is fine-tuned into guidelines for the medical users + Publishing, Information, or Health Technology industry preferred + Medical society contacts experience - understanding society goals, serving their membership + Sales experience to Societies - Navigating society decision-making + Knowledge about CRM Applications (e.g., Salesforce) **TRAVEL:** 20% \#LI-Remote **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $71,300.00 - $124,500.00 USD This role is eligible for Commission. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.